HubSpot is seeking a Business Development Representative (BDR) fluent in both Portuguese and English to join our highly successful Latin America sales team based in Colombia. This is a great opportunity to position yourself for excellent opportunities for career growth. We’re looking for hard-working, competitive and self-motivated individuals who have exceeded already in similar roles and who want to grow their career in our fast-paced sales organization. 

As an Outbound Business Development Representative, you will play a critical role in the company's growth strategy by focusing on outbound prospecting and lead generation to drive revenue growth and to help businesses today realize the potential of digital marketing. You will be responsible for proactively initiating conversations, identifying and qualifying potential customers through strategic outreach efforts.

The BDR position is one of three roles (BDR, Principal BDR, and Associate Account Executive) that you’ll complete in the HubSpot BDR program as part of a career progression track to prepare you for a future Account Executive role at HubSpot. In this position (BDR), you’ll enter the role with a set base salary of $102,808,230 COP and on-target commission of 44,060,670 COP providing you with a total on-target earnings (OTE) of $146,868,900 COP. As you promote throughout the career progression track of the program, both base salary and commission (and OTE as a result) will increase.

In this role, you’ll get to:

• Work closely and collaboratively with account executives to identify potential customers and target industries within the Brazil market and together develop and implement appropriate outbound prospecting strategies
• Conduct high-volume outbound prospecting activities (about 60-100 activities per day) through various outbound channels such as cold calling, email outreach, and social media platforms to prospect and engage leads
• Qualify outbound-sourced leads based on defined criteria and determine their potential as customers, and schedule qualified leads for follow-up discovery meetings with your account executives to further assess their business and potential for partnership with HubSpot
• Achieve or exceed monthly/quarterly targets and key performance indicators (KPIs) for your outbound prospecting efforts

We’re looking for people who:

• Are authorized to work in the country of Colombia and have native language fluency in Portuguese
• Have experience working with/in the Brazilian market
• Are excited about career growth in tech sales and developing into a future account executive on the HubSpot Sales team
• Have either previous successful sales experience OR a strong desire to begin a sales career path as a BDR and an account executive if you’re new to sales in the tech industry
• Are goal-oriented, self-motivated, and passionate about succeeding in a metric-driven sales role
• Communicate articulately both over the phone and in written format (e.g. email; LinkedIn, Slack, etc)
• Are comfortable making daily cold calls and spending part of your day on both the phone and email
• Has a natural curiosity and takes ownership to learn new things while also proactively seeking coaching from both peers and managers often
• Have some experience with, or strong willingness to learn, sales tools such as HubSpot Sales Hub, LinkedIn Sales Navigator, etc. 
• Love working in a fast-paced, challenging environment with peers who challenge you to be better and get excited by friendly competition between teams and each other occasionally

Application Requirements

• Cover letter is not required
• CVs
  • CVs must be submitted in English
  • For candidates without previous sales experience, please include examples of goals and results you’ve achieved in past roles in your resume.
  • For candidates with previous sales experience, please include specific examples on your resume of your past achievements in your previous sales roles (e.g. previous sales attainment, recent quota performance, etc).

Trilingual Customer Support Specialist

*Your CV must be submitted in English in order to be considered*

*Must be fluent in Portuguese, English & Spanish - *ADVANCED PORTUGUESE FLUENCY IS ABSOLUTELY REQUIRED as you will be supporting Portuguese-speaking customers in this position*

*Must have a stable internet connection*

As a Customer Support Specialist, you will be responsible for working directly with HubSpot customers, across all product lines and all customer channels. You will partner with our customers to resolve issues and help them build familiarity with, and effectively use, a variety of tools within HubSpot. You will strive to deliver a human centered, helpful and consultative Support experience through creative problem-solving, thoughtful communication & tailored solution design that solves roadblocks and puts customers back on track to achieving their key business outcomes.

In this role, you will:

• Communicate with customers via  phone, live chat, and e-mail, to effectively resolve issues, adapting to fluctuations in the volume of incoming inquiries
• Apply troubleshooting frameworks to test, recreate, and investigate technical queries to remove barriers and help customers get back on track as quickly as possible. 
• Identify and diagnose software issues to fix and improve the product experience for our customers
• Utilize the full potential of internal resources and tools to learn and adapt to a growing product and a fast-changing industry.
• Apply business acumen in customer interactions to proactively identify opportunities to grow their business, through the usage of our software, and convert those opportunities into leads for Sales 
• Communicate thoughtful, empathetic, and complete resolutions tailored to each customer, working with customers with their overall HubSpot experience in mind that grow their businesses better. 
• Collaborate within HubSpot (with teams such as Customer Success and Product) to retain and grow customers on our platform
• Be a role model and a trusted advisor by showcasing HubSpot values and a customer centric approach in every customer interaction.
  

We are looking for people who:

• Are fluent in Portuguese, English & Spanish - *ADVANCED PORTUGUESE FLUENCY IS ABSOLUTELY REQUIRED as you will be supporting Portuguese-speaking customers in this position*.
• Are self-motivated, always curious, and consistently eager to learn, with a growth mindset
• Are performance oriented and demonstrate a strong customer first mentality by providing high quality service to a consistent number of customers daily
• Thrive in a dynamic and collaborative environment and are comfortable with change, ambiguity, working autonomously and using good judgment to make decisions that solve for the customer. 
• Are seeking to receive regular feedback and coaching to help you develop competencies relevant to make you successful in the role
• Are able to understand and utilize documented knowledge, as well as  utilize current and emerging technologies to provide best in class support.
• Are motivated by building technical skills, and acquiring in-depth knowledge about our product and related technical concepts
• Embody our HEART values and add to our company culture
• Work varied weekday shifts from 7:00 am to 8:00pm Colombian time, with possible weekends shifts. Overtime and holiday shifts are optional, and shift subject to change based on business need.

What onboarding/this job looks like:

• First 5 days: Get to know HubSpot as a company, working environment, and tool. Set up your accounts and learn all about your new workplace.
• 30 days: Learn the ins and outs of how the support team operates. Take practice and real customer cases, and sharpen the point on your troubleshooting. Get to know your teammates and team leads.
• 90 days: Deepen your expertise and learn about our various channels of communication.
• 180 days and beyond: You’re ready to fly on your own. You still have plenty of support but your independence will be shining.

Skills and Experience:

• Motivated by customer-facing interaction. You have a chance to talk to people who are very excited about working with HubSpot tools, and it can be very rewarding to team up with them.
• A curiosity for technical deep-diving and troubleshooting. We don’t always have the answers right away, so you need to enjoy discovering them!
• Solid communication and writing skills. We need to be quick, clear, concise, and friendly. We want to get our customers back to work in a jiffy, and have a good time doing it.
• Time management and organization. There are lots of moving parts and it is important to pay attention to the right ones at the right time.
• A desire to learn and grow. Constant change and growth are the only thing you can count on in this industry. This is exciting if you are open to it.
• An interest in, or understanding of, basic Internet and information technology. You don’t need to be a master of coding web applications, but the more you understand, the simpler it will be to determine outcomes for our customers. You’ll be using online tools all day long, so familiarity with Google Suite, JIRA, Chrome developer tools, and others would be nice to have, but not necessary. We’ll teach you all you need to know!