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Senior Customer Experience Operations Manager (AI Team)
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Hover helps people design, improve, and protect the properties they love. With proprietary AI built on over a decade of real property data, Hover answers age-old questions like “What will it look like?” and “What will it cost?” Homeowners, contractors, and insurance professionals rely on Hover to get fully measured, accurate, and interactive 3D models of any property — all from a smartphone scan in minutes.
At Hover, we’re driven by curiosity, purpose, and a shared commitment to serving our customers, communities, and each other. We believe the best ideas come from diverse perspectives and are proud to cultivate an inclusive, high-performance culture that inspires growth, accountability, and excellence. Backed by leading investors like Google Ventures and Menlo Ventures, and trusted by industry leaders including Travelers, State Farm, and Nationwide — we’re redefining how people understand and interact with their spaces.
Why Hover wants you
Hover's Customer Experience team is at an inflection point. We've built an exceptional foundation — industry-leading response times, strong CSAT, and a BPO (outsourced) model that handles significant volume. But the next two years require a step change: usage and case volumes are growing quickly, and our vision is that AI will grow to handle 50%+ of total volume. This requires extensive work across systems, knowledge infrastructure, etc.
Your role will be to build and run our ‘agent team’ alongside our human specialist teams, growing its coverage of our cases to that 50%+ goal and thus preserving our human team’s time and attention to focus on the kinds of cases and situations where their deep expertise and attention is needed. If you've done 0-to-1 work before, have strong opinions about what good AI QA looks like, and care deeply about how knowledge infrastructure feeds intelligent systems — this is your role.
Our Inbound CX team handles thousands of support conversations per week across phone, chat, and email, serving both self-serve (Product Led Growth) and enterprise (Sales Led Growth) customers. The team includes US-based Senior Specialists who handle our most complex and relationship-critical cases and offshore BPO teams that handle the majority of inbound volume.
You will work in close partnership with GTM Systems Engineering, Analytics Engineering, Revenue Enablement, and other cross functional teams to get the assistance you need building out the knobs and levers that help you run this ‘agent team’ day to day and hit our core operational KPIs.
You will contribute by
This is a rare 0–1 opportunity to define how Hover scales customer experience through AI. You’ll own the full automation roadmap and build systems that directly impact how thousands of customers get help every week.
Some of your core responsibilities include:
- Own the team’s customer-facing agentic bot end-to-end: prompt refinement, escalation logic, routing rules, and ongoing QA calibration
- Design and iterate on human-in-the-loop (HITL) workflows that combine AI-drafted responses with rep review and editing
- Build and maintain Hover's knowledge infrastructure: Guru internal KB, AI-ready support articles, BPO onboarding materials, and documentation standards
- Lead LLM tooling strategy for CX: evaluate tools, configure integrations, and deploy solutions that improve response quality and reduce manual effort
- Define, instrument, and report on all AI performance KPIs: deflection rate, AI CSAT, escalation accuracy, HITL quality score, and KB coverage
- You will act as the connective layer across CX, Engineering, GTM Systems, and Analytics—translating customer needs into scalable AI systems
- Enable BPO and US Specialist teams to work effectively alongside AI tools — training, documentation, and ongoing calibration
Your background includes
- 4+ years of experience in Customer Experience, Support, or Operations
- Day to day building experience with complex AI/LLM powered workflows – prompt and context engineering, data structures, knowledge management, integrations, evaluations, etc.
- Deep experience in the ‘customer support’ world, whether having been a rep yourself, led teams of reps, or partnered extensively for years in a closely supporting manner (engineering, analytics, operations, etc.)
- Experience navigating systems integrations, including comfort working with APIs, webhooks, and the connective tissue between SaaS platforms
- Hands-on QA and Eval experience — you know what good looks like, you can define rubrics, and you can calibrate teams against them
- Data fluency & analytical toolkit — comfortable pulling reports, defining metrics, and using data to make the case for what to build next
- Strong communication skills — you can explain AI systems and their tradeoffs to non-technical stakeholders, and you work fluidly across CX, Engineering, and BizOps
Nice to have
- Direct experience with Intercom, Fin bot, or similar AI-first support platforms
- Experience with Guru or similar internal knowledge tools
- Background in BPO or offshore CX environments
- Familiarity with Salesforce as a data source for CX routing and personalization
Benefits
- Compensation - Competitive salary and meaningful equity in a fast-growing company
- Healthcare - Comprehensive medical, dental, and vision coverage for you and dependents
- Paid Time Off - Unlimited and flexible vacation policy
- Paid Family Leave - We support work/life balance and offer generous paid parental and new child bonding leave
- Mandatory Self-Care Days - A day set aside each month to allow employees to recharge
- Remote Wellbeing Resources - We provide recurring fitness classes, meditation/ mindfulness tools, virtual therapy, and family planning assistance
- Learning - We encourage continued education and will help cover the cost of management training, conferences, workshops, or certifications
Hybrid roles at Hover
Hover has Hubs in San Francisco and New York City, where we expect that all employees living within a 50-mile radius of our offices will come into their local Hover office at least three times a week to build rapport and foster organic connection. At this time, Hover is not considering fully remote roles.
The US base salary range for this full-time position is $132,000 - $163,000 annually. Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position across all applicable US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process.
#LI-RH1 #LI-Hybrid
Ready to apply?
Apply to Hover
Hover helps people design, improve, and protect the properties they love. With proprietary AI built on over a decade of real property data, Hover answers age-old questions like “What will it look like?” and “What will it cost?” Homeowners, contractors, and insurance professionals rely on Hover to get fully measured, accurate, and interactive 3D models of any property — all from a smartphone scan in minutes.
At Hover, we’re driven by curiosity, purpose, and a shared commitment to serving our customers, communities, and each other. We believe the best ideas come from diverse perspectives and are proud to cultivate an inclusive, high-performance culture that inspires growth, accountability, and excellence. Backed by leading investors like Google Ventures and Menlo Ventures, and trusted by industry leaders including Travelers, State Farm, and Nationwide — we’re redefining how people understand and interact with their spaces.
Why Hover wants you
Hover is looking for a Revenue Operations & Strategy Manager to join our team during a critical phase of growth and help scale and optimize our Go-To-Market (GTM) engine.
You’ll join the Revenue Operations & Strategy team, where our mission is to create leverage across the GTM organization — improving visibility, operational efficiency, and revenue growth through data-driven decision making and scalable processes.
This is a highly cross-functional, high-visibility individual contributor role that partners closely with Sales leadership, Revenue Analytics, Systems, and Finance. The ideal candidate enjoys solving operational problems, turning data into actionable insights, and implementing scalable workflows and automation initiatives that help our teams move faster and operate more effectively.
You will contribute by
GTM Insights & Reporting
- Own and evolve recurring GTM operating cadences that track performance against goals across the Sales organization
- Lead weekly CRO bookings reviews, Sales leadership pipeline reviews, bi-weekly post-sale account health reviews, and other executive-facing business cadences
- Translate complex operational and performance data into clear recommendations and executive-ready insights
Revenue Operations Projects & Process Optimization
- Improve and automate key Revenue Operations workflows and processes, including deal desk operations and other strategic GTM initiatives
- Partner with Sales leadership to support programs that drive revenue growth, operational scalability, and cross-sell opportunities
- Identify opportunities to improve efficiency, standardization, and visibility across the GTM organization
AI & Automation Initiatives
- Partner with Sales, Systems, and Revenue Analytics teams to implement AI and automation initiatives that improve GTM efficiency and effectiveness
- Explore and operationalize new workflows leveraging AI tools and automation platforms
- Help drive scalable operational improvements through experimentation and iterative problem solving
Business Partnering & GTM Planning
- Partner with GTM leaders and cross-functional teams on strategic planning initiatives, including territory planning, segmentation, quota setting, ICP definition, and organizational planning
- Serve as a trusted thought partner to Sales leadership by combining operational rigor with strong business judgment
Your background includes
- 3–5 years of experience in Revenue Operations, Sales Operations, Business Operations, Consulting, Analytics, or related strategic operational roles within a technology company
- Strong analytical and business problem-solving skills with the ability to synthesize data into actionable insights
- Experience owning or improving operational workflows, reporting cadences, or cross-functional business processes
- Experience leveraging AI tools, automation platforms, or workflow optimization initiatives to drive measurable impact
- Strong spreadsheet, presentation, and business storytelling skills
- Ability to independently navigate ambiguity and propose practical, scalable solutions
- Strong cross-functional collaboration and stakeholder management skills
- Excellent written and verbal communication skills with the ability to communicate effectively with senior stakeholders and executives
Nice to Have
- Experience with SQL, Tableau, Hex, Salesforce, or other BI / analytics tools
- Experience supporting enterprise or strategic Sales organizations
- Experience working in a high-growth SaaS or technology environment
Benefits
- Compensation - Competitive salary and meaningful equity in a fast-growing company
- Healthcare - Comprehensive medical, dental, and vision coverage for you and dependents
- Paid Time Off - Unlimited and flexible vacation policy
- Paid Family Leave - We support work/life balance and offer generous paid parental and new child bonding leave
- Mandatory Self-Care Days - A day set aside each month to allow employees to recharge
- Remote Wellbeing Resources - We provide recurring fitness classes, meditation/ mindfulness tools, virtual therapy, and family planning assistance
- Learning - We encourage continued education and will help cover the cost of management training, conferences, workshops, or certifications
Hybrid roles at Hover
Hover has Hubs in San Francisco and New York City, where we expect that all employees living within a 50-mile radius of our offices will come into their local Hover office at least three times a week to build rapport and foster organic connection. At this time, Hover is not considering fully remote roles.
The US base salary range for this full-time position is $134,000-$166,000 annually. Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position across all applicable US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process.
#LI-RH1 #LI-Hybrid
Ready to apply?
Apply to Hover
Hover helps people design, improve, and protect the properties they love. With proprietary AI built on over a decade of real property data, Hover answers age-old questions like “What will it look like?” and “What will it cost?” Homeowners, contractors, and insurance professionals rely on Hover to get fully measured, accurate, and interactive 3D models of any property — all from a smartphone scan in minutes.
At Hover, we’re driven by curiosity, purpose, and a shared commitment to serving our customers, communities, and each other. We believe the best ideas come from diverse perspectives and are proud to cultivate an inclusive, high-performance culture that inspires growth, accountability, and excellence. Backed by leading investors like Google Ventures and Menlo Ventures, and trusted by industry leaders including Travelers, State Farm, and Nationwide — we’re redefining how people understand and interact with their spaces.
Why Hover wants you
Hover is looking for an Implementation Manager to guide our largest, most complex customers through a seamless launch. In this role, you’ll serve as the driving force behind cross-functional execution—partnering closely with Product, Sales, Sales Engineering, Customer Success, and key customer stakeholders to ensure every implementation is delivered on time, with high adoption and measurable impact.
You’ll take ownership of enterprise-level programs that shape how customers experience and derive value from Hover’s platform. Working within a highly collaborative environment, you’ll connect strategy with execution, transforming operational complexity into seamless outcomes for our customers. You’ll have the opportunity to define and scale the implementation discipline, building frameworks, driving process excellence, and setting new standards for customer success. This role exists because Hover is scaling insurance account rollouts, and the current model places too much implementation ownership on Customer Success by default. We’re looking for someone who can bring structure, urgency, accountability to high-stakes rollouts while building the playbook for how this function scales over time.
You will contribute by
- Lead end-to-end implementation execution for enterprise-level customers, ensuring alignment with customer goals and timelines (stakeholder mapping, milestone design, risk mitigation, resourcing)
- Understand the Hover platform and product capabilities to effectively communicate the value to end users and senior management
- Serve as the single point of accountability for launch deliverables and cross-functional execution
- Facilitate technical and non-technical meetings with customers, internal teams, and third parties
- Anticipate and manage risks, dependencies, and escalations; course-correct proactively
- Drive internal alignment, status reporting, and resource planning across functions
- Own launch success metrics (timeliness, user adoption, quality, retention handoff)
- Document process templates, playbooks, and continuous improvement insights post-launch
- Train and mentor junior implementation or onboarding team members (if applicable)
Your background includes
- 3-7+ years in enterprise software implementation, onboarding, or professional services in SaaS
- Proven track record managing complex, multi-stakeholder launches, strong project/program management fundamentals in enterprise environments
- Led implementation of new workflows and successfully drove adoption across thousands of end-users
- Excellent written and verbal communication across technical and non-technical audiences
- Strong project management skills — planning, dependencies, risk mitigation
- Comfortable working ambiguously, making decisions, and driving alignment
- Experience with tools like Jira, Asana, or Smartsheet; and familiarity with APIs, integrations, or data pipelines
Nice-to-haves:
- Insurance or insurtech experience
- Familiarity with claims workflows or carrier tech stacks such as Xactimate or Cotality
- Prior exposure with transactional commitment structures and associated adoption strategy/tactics and success metrics
Benefits
- Compensation - Competitive salary and meaningful equity in a fast-growing company
- Healthcare - Comprehensive medical, dental, and vision coverage for you and dependents
- Paid Time Off - Unlimited and flexible vacation policy
- Paid Family Leave - We support work/life balance and offer generous paid parental and new child bonding leave
- Mandatory Self-Care Days - A day set aside each month to allow employees to recharge
- Remote Wellbeing Resources - We provide recurring fitness classes, meditation/ mindfulness tools, virtual therapy, and family planning assistance
- Learning - We encourage continued education and will help cover the cost of management training, conferences, workshops, or certifications
Hybrid roles at Hover
Hover has Hubs in San Francisco and New York City, where we expect that all employees living within a 50-mile radius of our offices will come into their local Hover office at least three times a week to build rapport and foster organic connection. At this time, Hover is not considering fully remote roles.
The US base salary range for this full-time position is $131,000-$191,000 annually. Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position across all applicable US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process.
#LI-RH1 #LI-Hybrid
Ready to apply?
Apply to Hover
Hover helps people design, improve, and protect the properties they love. With proprietary AI built on over a decade of real property data, Hover answers age-old questions like “What will it look like?” and “What will it cost?” Homeowners, contractors, and insurance professionals rely on Hover to get fully measured, accurate, and interactive 3D models of any property — all from a smartphone scan in minutes.
At Hover, we’re driven by curiosity, purpose, and a shared commitment to serving our customers, communities, and each other. We believe the best ideas come from diverse perspectives and are proud to cultivate an inclusive, high-performance culture that inspires growth, accountability, and excellence. Backed by leading investors like Google Ventures and Menlo Ventures, and trusted by industry leaders including Travelers, State Farm, and Nationwide — we’re redefining how people understand and interact with their spaces.
Why Hover wants you
The Estimates Platform team owns the foundational systems that determine what Hover can scope, classify, and price for any structure. If a product needs to know what work a structure requires or what it costs, it starts here.
At its core, this is a recommendation system. You'll ingest disparate data sources (3D model outputs, product catalogs from distribution partners, pricing feeds, and customer inputs), synthesize them into a structured language the rest of Hover can consume, and serve actionable estimates to internal teams, contractors, and insurance partners.
The system is deterministic today, and the core stays that way. AI is how we accelerate the platform's expansion: ingesting new partner catalogs, classifying unfamiliar trades, and learning from every estimate that flows through. As Engineering Manager, you'll lead that evolution, extending the rules-based foundation with AI-driven capabilities that open the platform to new trades and new partners.
You will contribute by
- Own the technical roadmap and business strategy for the Estimates Platform, balancing quarterly delivery with long-term architectural vision.
- Lead, mentor, and grow a team of engineers, supporting career development, promotions, and a high-performance culture.
- Drive AI adoption inside the team, pushing engineers toward AI-first workflows and tooling.
- Partner with Product to extend the platform with AI-driven capabilities that accelerate expansion into new trades, distributors, and partner catalogs.
- Navigate tradeoffs when Insurance and Construction need different things from the same platform, and communicate the why to each stakeholder.
- Work across Product, Data Science, Operations, 3D Modeling, and external integration partners to turn ambiguous business problems into scoped engineering work.
- Drive the reliability, accuracy, and scalability of the classification and scoping systems that power estimates across Hover's product surface.
Your background includes
- 7+ years as a hands-on engineer, with experience designing and delivering production systems at scale.
- 3+ years leading engineering teams, with a track record of growing engineers, navigating stakeholder priorities, and driving business-wide impact.
- Experience building and owning platform-layer systems (classification engines, data pipelines, rules engines, or similar foundational infrastructure).
- Strong product intuition and comfort translating ambiguous business problems into clear, scoped engineering work.
- Active, daily user of AI coding tools, with experience coaching engineers on your team toward AI-first workflows.
- Experience shipping AI-driven capabilities into customer-facing products.
Nice to haves:
- Experience in proptech, insurtech, construction tech, or domains involving structured property data or physical-world classification.
- Familiarity with building systems that integrate with external data providers or third-party estimation APIs (e.g., Xactimate, CoreLogic, or similar).
- Experience shipping production ML, inference, or recommendation systems, including the eval, drift, and rollback work that comes with running them in production.
- Experience working with 3D model data, geospatial systems, or computer vision outputs as inputs to downstream business logic.
- Background building configuration-driven systems or decision frameworks that non-engineers can extend.
Benefits
- Compensation - Competitive salary and meaningful equity in a fast-growing company
- Healthcare - Comprehensive medical, dental, and vision coverage for you and dependents
- Paid Time Off - Unlimited and flexible vacation policy
- Paid Family Leave - We support work/life balance and offer generous paid parental and new child bonding leave
- Mandatory Self-Care Days - A day set aside each month to allow employees to recharge
- Remote Wellbeing Resources - We provide recurring fitness classes, meditation/ mindfulness tools, virtual therapy, and family planning assistance
- Learning - We encourage continued education and will help cover the cost of management training, conferences, workshops, or certifications
Hybrid roles at Hover
Hover has Hubs in San Francisco and New York City, where we expect that all employees living within a 50-mile radius of our offices will come into their local Hover office at least three times a week to build rapport and foster organic connection. At this time, Hover is not considering fully remote roles.
The US base salary range for this full-time position is $190,000 - $235,000 annually. Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position across all applicable US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process.
#LI-JN1 #LI-Hybrid
Ready to apply?
Apply to Hover
Hover helps people design, improve, and protect the properties they love. With proprietary AI built on over a decade of real property data, Hover answers age-old questions like “What will it look like?” and “What will it cost?” Homeowners, contractors, and insurance professionals rely on Hover to get fully measured, accurate, and interactive 3D models of any property — all from a smartphone scan in minutes.
At Hover, we’re driven by curiosity, purpose, and a shared commitment to serving our customers, communities, and each other. We believe the best ideas come from diverse perspectives and are proud to cultivate an inclusive, high-performance culture that inspires growth, accountability, and excellence. Backed by leading investors like Google Ventures and Menlo Ventures, and trusted by industry leaders including Travelers, State Farm, and Nationwide — we’re redefining how people understand and interact with their spaces.
About the position
You are a strong software engineer who enjoys building infrastructure systems through code. You’re drawn to solving complex problems, especially in environments working with 3D data, computer vision, and machine learning. You like building internal tools that make other engineers more effective, and you believe simple solutions to hard problems are the best ones. You’re comfortable operating in a space that evolves quickly.
The Infrastructure team builds the platform that sits beneath Hover’s application layer. The rest of engineering is our customer. Through software and automation, we make the fastest path also the most reliable and secure. We design and build systems that power our Kubernetes platform, cloud infrastructure, and deployment workflows, partnering across engineering to solve challenges around geospatial and ML workloads. This is not a traditional DevOps or SRE role. We treat infrastructure as a software engineering problem, building systems and tooling that eliminate manual work and help engineers move faster.
You will contribute by
As a Senior Software Engineer on our Infrastructure team, you will help us build boring solutions to interesting problems while improving the platform engineers rely on. You’ll work closely with teams across Hover to make applications easier to build, deploy, and operate. You’ll collaborate with backend, frontend, ML, CV, data, and security engineers to bring ideas to production at scale.
In this role, you’ll design and build platform capabilities that standardize how services run, improve deployment workflows, and simplify infrastructure usage. This includes developing tooling, automating infrastructure, and improving reliability, observability, and cost efficiency. Your work focuses on building systems, not manually operating them, and will directly improve developer experience across the company.
Your background includes
- 5–8+ years of professional software engineering experience, with meaningful time spent building infrastructure, platform, or distributed systems
- Strong software engineering fundamentals with production experience in Go, Python, or Ruby
- Experience building or working with systems on Kubernetes, beyond simply deploying applications
- Experience working with containerized systems such as Docker
- Experience building or using Infrastructure as Code tools such as Terraform (or similar tools like Ansible or Chef)
- Experience working with cloud platforms such as GCP or AWS, with willingness to learn or deepen expertise in GCP
- A systems-oriented mindset; you think about reliability, observability, failure modes, and scalability when designing systems
- Experience collaborating with engineers across teams to build platform capabilities or improve developer experience
- Comfort working across multiple layers of the infrastructure stack and learning new tools and technologies as the platform evolves
Benefits
- Compensation - Competitive salary and meaningful equity in a fast-growing company
- Healthcare - Comprehensive medical, dental, and vision coverage for you and dependents
- Paid Time Off - Unlimited and flexible vacation policy
- Paid Family Leave - We support work/life balance and offer generous paid parental and new child bonding leave
- Mandatory Self-Care Days - A day set aside each month to allow employees to recharge
- Remote Wellbeing Resources - We provide recurring fitness classes, meditation/ mindfulness tools, virtual therapy, and family planning assistance
- Learning - We encourage continued education and will help cover the cost of management training, conferences, workshops, or certifications
Hybrid roles at Hover
Hover has Hubs in San Francisco and New York City, where we expect that all employees living within a 50-mile radius of our offices will come into their local Hover office at least three times a week to build rapport and foster organic connection. At this time, Hover is not considering fully remote roles.
The US base salary range for this full-time position is $194,000 - $239,000 annually. Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position across all applicable US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process.
#LI-JN1 #LI-Hybrid
Ready to apply?
Apply to Hover
Hover helps people design, improve, and protect the properties they love. With proprietary AI built on over a decade of real property data, Hover answers age-old questions like “What will it look like?” and “What will it cost?” Homeowners, contractors, and insurance professionals rely on Hover to get fully measured, accurate, and interactive 3D models of any property — all from a smartphone scan in minutes.
At Hover, we’re driven by curiosity, purpose, and a shared commitment to serving our customers, communities, and each other. We believe the best ideas come from diverse perspectives and are proud to cultivate an inclusive, high-performance culture that inspires growth, accountability, and excellence. Backed by leading investors like Google Ventures and Menlo Ventures, and trusted by industry leaders including Travelers, State Farm, and Nationwide — we’re redefining how people understand and interact with their spaces.
Why Hover wants you
Hover is looking for a performance marketing manager passionate about driving user growth via paid channels. You will create, manage, and optimize performance marketing campaigns across multiple channels to help drive new user acquisition and incremental revenue. You will join the Growth Marketing team and work collaboratively with partners across creative, product marketing, and data teams. The ideal candidate has a proven track record in running and scaling successful performance marketing programs across various channels, strong analytical skills, and a good understanding of growth marketing principles.
You will contribute by
- Building and managing paid advertising campaigns on Meta, Google, and other platforms focusing on new user acquisition and lead generation.
- Optimizing campaigns for maximum ROI and making data-driven decisions to improve performance.
- Tracking, analyzing, and reporting on campaign performance, providing actionable insights and recommendations for optimization.
- Collaborating with the creative team to develop high-converting ad creatives and landing pages.
- Launching ad creative and landing page tests, analyzing the results, and reporting findings and insights that inform the next test iterations.
- Supporting reporting and attribution infrastructure, partnering with data and engineering teams to ensure integrations between the ad platforms and our internal systems are set up correctly.
- Staying ahead of the curve on industry trends, algorithm changes, and platform developments to adapt to the ever-changing advertising landscape.
Your background includes
- 3-5 years of hands-on experience running performance marketing campaigns with 7-digit monthly budgets across different channels for consumer brands.
- In-depth knowledge of Meta and Google Ads platforms: their capabilities, limitations, and best practices.
- Strong experience with BI tools such as Tableau.
- Strong analytical and advanced Excel skills with the ability to interpret data and draw actionable insights.
- Experience with high-velocity creative testing, tracking, and analyzing creative tests. Experience working with a creative team to generate new ad concepts and variations.
- Experience working with data and engineering teams to improve channel attribution and reporting.
- Knowledge of mobile attribution platforms such as Branch and Appsflyer. Familiarity with both web and mobile app tracking methodologies and understanding of the mobile marketing landscape (SKAN, privacy limitations, etc.).
- Self-motivated, detail-oriented, adaptable, and able to work in a fast-paced environment. You have a “get things done” mentality and are comfortable learning new platforms and tools.
- Strong communication skills, both written and verbal, to synthesize complex information and articulate it to your team and internal stakeholders.
- Nice to have: fluency in SQL
Benefits
- Compensation - Competitive salary and meaningful equity in a fast-growing company
- Healthcare - Comprehensive medical, dental, and vision coverage for you and dependents
- Paid Time Off - Unlimited and flexible vacation policy
- Paid Family Leave - We support work/life balance and offer generous paid parental and new child bonding leave
- Mandatory Self-Care Days - A day set aside each month to allow employees to recharge
- Remote Wellbeing Resources - We provide recurring fitness classes, meditation/ mindfulness tools, virtual therapy, and family planning assistance
- Learning - We encourage continued education and will help cover the cost of management training, conferences, workshops, or certifications
Hybrid roles at Hover
Hover has Hubs in San Francisco and New York City, where we expect that all employees living within a 50-mile radius of our offices will come into their local Hover office at least three times a week to build rapport and foster organic connection. At this time, Hover is not considering fully remote roles. This role will be based out of our SF office.
The US base salary range for this full-time position is $132,000 - $163,000 annually. Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position across all applicable US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process.
#LI-RH1 #LI-Hybrid
Ready to apply?
Apply to Hover
Hover helps people design, improve, and protect the properties they love. With proprietary AI built on over a decade of real property data, Hover answers age-old questions like “What will it look like?” and “What will it cost?” Homeowners, contractors, and insurance professionals rely on Hover to get fully measured, accurate, and interactive 3D models of any property — all from a smartphone scan in minutes.
At Hover, we’re driven by curiosity, purpose, and a shared commitment to serving our customers, communities, and each other. We believe the best ideas come from diverse perspectives and are proud to cultivate an inclusive, high-performance culture that inspires growth, accountability, and excellence. Backed by leading investors like Google Ventures and Menlo Ventures, and trusted by industry leaders including Travelers, State Farm, and Nationwide — we’re redefining how people understand and interact with their spaces.
Why Hover wants you
We care deeply about delivering an exceptional customer experience. While our product is built to be intuitive and self-service-friendly, we are equally committed to engaging directly with our users to ensure they thrive. Our Customer Experience team is a real differentiator in our space, and we hear constantly from our users how grateful they are for the personalized and earnest help we provide. Our team brings empathy and attention to detail to every customer interaction, and this position requires strong critical thinking, communication, and technical troubleshooting skills. You will become a subject matter expert in both our Product and our Customers, and your mission is to engage them directly to help them have the best experience possible.
You will contribute by
While we have had the Inbound motion successfully active for many years, this Outbound motion is a newer, high-impact team that we are actively growing. In our Outbound motion, you will often find yourself proactively reaching out to customers at key moments in their journey – from onboarding through retention. We want our customers to get the maximum value out of the Hover platform, and you drive that in a variety of ways, ranging from product demos to research conversations to onboarding planning as they learn and plan how to infuse Hover into their company workflow. The Inbound team works alongside you in a more classic Customer Support motion for when customers reach out and create tickets for specific issues, and your Outbound team is more proactively deployed to engage customers in moments where they may not have even realized they need something until we reach out.
You are responsible for driving cross-functional projects internally and synthesizing the voice of the customer for your colleagues. Regular duties include sharing product feedback and recommendations internally, driving research efforts to call down lists of customers and ask them about X to learn Y to inform future company plans, joining internal working groups and workshops to share your perspective on how the project will impact our small business and self-serve customer segments in particular, etc. In all of these responsibilities, you are expected to exercise independent judgment — diagnosing customer needs, designing outreach strategies, and recommending internal changes without relying on prescribed playbooks or scripts.
This team is extremely dynamic and things change every month as we learn and adapt. Your core competencies and core objectives stay the same, but our tactics, projects, motions, and focus areas are constantly evolving. One month you may find yourself trying to synthesize how a new product feature resonates with customers by leading product demonstration sessions tailored to each customer's business context, and another month you may find yourself doing cold outbound calls and emails to customers identified as high churn risk to check in and try to learn why they aren’t thriving, what Hover needs to do differently to help businesses like theirs succeed, and suggesting changes to our tactics in response to your learnings.
Your skillset goes beyond simply being a good people-person on the phone, and you will be designing and implementing your own workflows and tactics regularly. You won’t always be handed a cookie cutter playbook or script, but rather you will need to figure it out on your own, iterate based on results, and share learnings back with the team. You will be responsible for using AI to streamline and automate your workflows, pull data, and generally find ways to be 10x effective at your work.
Your Responsibilities
- Work with customers (especially small business customers who are self-serve, rather than buying contracts through our sales team) to help them thrive using the Hover platform, ranging from delivering product demos to strategizing their internal team rollout to gathering and distilling product feedback to share internally and influence our roadmaps
- Propose and then lead internal projects to improve the customer experience, ranging from internal tool adjustments to research efforts
- Be an expert of our small business / self service customer personas, their business needs, what they care about, etc. You will spend the majority of your time talking to Contractors and Insurance Adjusters who are using Hover in their daily work.
- Be an expert of our product and platform, running demos end to end and knowing all of the tips and tricks to help customers understand our nuanced offerings and get the most value
- Actively listen and synthesize customer feedback and issues so that you can guide them towards resolution, investigate internally what is happening, and ultimately advocate for improvements internally with Product and other teams
- Leverage AI tools and automation to help streamline workflows, improve documentation, and identify opportunities to make customer guidance and outreach more efficient.
Your background includes
- 4–8 years of experience in customer-facing roles, preferably with small businesses
- Experience autonomously designing and leading projects end to end, without a direct playbook being given to you for every step of the way
- Comfort and experience proactive outreaching to customers on the phone to engage and help them, many of whom may not be expecting your call at that moment
- Daily usage and tinkering with modern AI tools (e.g. Claude, ChatGPT), including finding ways to streamline and automate your workflow
- A natural ability to navigate and adapt conversations in real time, adjusting your approach based on customer type, mood, and needs.
- Experience delivering product demos or walkthroughs, with the ability to make complex features feel simple and relevant.
- Experience at a dynamic, fast-moving company with frequent product launches and tooling changes — you are energized by constant learning and re-learning.
- Ability to stay composed and effective while managing multiple priorities and customer interactions simultaneously.
- Strong organizational skills and attention to detail, with thorough documentation habits.
- Fluency working daily within a modern customer service platform (e.g., Intercom, Salesforce, or equivalent).
- A genuine commitment to prioritizing customer outcomes and a team-first mentality.
- Nice to have: familiarity with home improvement, ranging from restoration/remodeling contractors to insurance adjusting to home building
Benefits
- Compensation - Competitive salary and meaningful equity in a fast-growing company
- Healthcare - Comprehensive medical, dental, and vision coverage for you and dependents
- Paid Time Off - Unlimited and flexible vacation policy
- Paid Family Leave - We support work/life balance and offer generous paid parental and new child bonding leave
- Mandatory Self-Care Days - A day set aside each month to allow employees to recharge
- Remote Wellbeing Resources - We provide recurring fitness classes, meditation/ mindfulness tools, virtual therapy, and family planning assistance
- Learning - We encourage continued education and will help cover the cost of management training, conferences, workshops, or certifications
Hybrid roles at Hover
Hover has Hubs in San Francisco and New York City, where we expect that all employees living within a 50-mile radius of our offices will come into their local Hover office at least three times a week to build rapport and foster organic connection. This role will be based out of our NYC office.
The US base salary range for this full-time position $112,000 - $139,000 annually. Our pay ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position across all applicable US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process.
#LI-RH1 #LI-Hybrid
Ready to apply?
Apply to Hover
Hover helps people design, improve, and protect the properties they love. With proprietary AI built on over a decade of real property data, Hover answers age-old questions like “What will it look like?” and “What will it cost?” Homeowners, contractors, and insurance professionals rely on Hover to get fully measured, accurate, and interactive 3D models of any property — all from a smartphone scan in minutes.
At Hover, we’re driven by curiosity, purpose, and a shared commitment to serving our customers, communities, and each other. We believe the best ideas come from diverse perspectives and are proud to cultivate an inclusive, high-performance culture that inspires growth, accountability, and excellence. Backed by leading investors like Google Ventures and Menlo Ventures, and trusted by industry leaders including Travelers, State Farm, and Nationwide — we’re redefining how people understand and interact with their spaces.
Why Hover wants you
Hover is hiring a Senior Director, Growth Marketing to rebuild and lead our growth marketing function at a pivotal stage of company growth. This is a rare opportunity to build the engine, not just run it: you’ll shape strategy, define where we invest, and create a more predictable model for how growth marketing drives pipeline and revenue.
Hover has strong product-market fit, a compelling value proposition, and a large market opportunity. The challenge is not fixing a broken story. It is building the growth system that helps us scale what is already working.
You will contribute by
- Rebuild Hover’s growth marketing foundation across organic, paid, and sales-aligned motions.
- Drive measurable pipeline and revenue contribution, with particular emphasis on SEO and SEM.
- Establish a clear measurement framework that connects marketing activity to pipeline, CAC, and revenue.
- Lead and develop the initial team while building the case for future scale.
- Audit existing channels, attribution, and performance to determine where to invest for the highest impact.
- Partner closely with Sales, Product, PLG, PMM, and leadership to align strategy and execution.
- Stand up durable growth infrastructure and make smart early martech decisions.
Your background includes
- Experience leading growth in a company with a mixed GTM motion across PLG, sales-led, and paid channels
- Deep hands-on experience with attribution, measurement, and marketing ops infrastructure
- Strong depth in performance and organic growth, especially SEO and SEM
- Experience partnering with Sales to drive pipeline, including ABM or other sales-aligned growth motions
- A track record of operating effectively in ambiguity and building functions from the ground up
Nice to have:
- Series B or C experience
- Marketplace or blended B2B/B2C experience
- Experience inheriting fragmented systems and building rigor quickly
Benefits
- Compensation - Competitive salary and meaningful equity in a fast-growing company
- Healthcare - Comprehensive medical, dental, and vision coverage for you and dependents
- Paid Time Off - Unlimited and flexible vacation policy
- Paid Family Leave - We support work/life balance and offer generous paid parental and new child bonding leave
- Mandatory Self-Care Days - A day set aside each month to allow employees to recharge
- Remote Wellbeing Resources - We provide recurring fitness classes, meditation/ mindfulness tools, virtual therapy, and family planning assistance
- Learning - We encourage continued education and will help cover the cost of management training, conferences, workshops, or certifications
Hybrid roles at Hover
Hover has Hubs in San Francisco and New York City, where we expect that all employees living within a 50-mile radius of our offices will come into their local Hover office at least three times a week to build rapport and foster organic connection. At this time, Hover is not considering fully remote roles.
The US base salary range for this full-time position is $235,000 - $291,000 annually. Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position across all applicable US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process.
#LI-RH1 #LI-Hybrid
Ready to apply?
Apply to Hover
Hover helps people design, improve, and protect the properties they love. With proprietary AI built on over a decade of real property data, Hover answers age-old questions like “What will it look like?” and “What will it cost?” Homeowners, contractors, and insurance professionals rely on Hover to get fully measured, accurate, and interactive 3D models of any property — all from a smartphone scan in minutes.
At Hover, we’re driven by curiosity, purpose, and a shared commitment to serving our customers, communities, and each other. We believe the best ideas come from diverse perspectives and are proud to cultivate an inclusive, high-performance culture that inspires growth, accountability, and excellence. Backed by leading investors like Google Ventures and Menlo Ventures, and trusted by industry leaders including Travelers, State Farm, and Nationwide — we’re redefining how people understand and interact with their spaces.
Why Hover wants you
At Hover, we’re transforming how professionals in construction design, document, scope, and estimate properties—delivering modern tools for industries long underserved by software. We’re looking for a Senior Software Engineer who’s excited to work on real-world problems and ship software that helps thousands of pros design, scope jobs, plan projects, and deliver better outcomes for homeowners.
You’ll bring strong technical fundamentals, product thinking, and a collaborative mindset. You’ll take ownership of features from ideation to users, help shape how we build, and grow your leadership through influence—not just code. This role is ideal for someone ready to step into more responsibility, drive outcomes with cross-functional partners, and contribute to the technical roadmap of a high-impact team.
You will contribute by
As a Senior Software Engineer on the team, you’ll work across the stack—primarily in Ruby on Rails, React, and GraphQL, with opportunities to contribute to React Native mobile applications—building robust, scalable systems that power Hover’s core product experiences.
You’ll lead scoped projects and features end-to-end, from technical discovery and design through launch and iteration. Your work will span customer-facing workflows like onboarding, interactive design tools, inspections, and transactional systems, as well as platform capabilities that ensure consistency across the product.
From building polished UIs to modeling backend systems and designing APIs, you’ll help shape how professionals interact with Hover throughout their workflow. You’ll collaborate closely with product and design partners, improve shared systems, and contribute to a healthy engineering culture through mentorship, feedback, and collaboration.
Your background includes
- 5+ years of full stack experience using technologies like Ruby on Rails and React (or similar experience) with a consistent record of contributing to complex, high-impact systems.
- Experience with (or strong interest in learning) React Native and working on production mobile applications
- Strong at building and maintaining scalable APIs (REST and GraphQL) and deploying cloud-native applications (AWS or GCP preferred).
- Experience owning features end-to-end—from breaking down vague product ideas into scoped tickets, to shipping production code, to iterating post-launch.
- Comfortable in distributed systems environments and familiar with queues, asynchronous processing, and the architectural considerations behind building for reliability.
- Proactive in identifying edge cases, making tradeoffs, and balancing engineering quality with delivery speed.
- Strong collaborator who works effectively across disciplines—able to align with product, design, and data partners to define the right solution, not just execute on specs.
- Known for bringing clarity to ambiguity. You ask good questions, raise risks early, and help drive toward shared understanding.
- Committed to team health and mentorship—whether it’s reviewing code, pairing to unblock someone, or offering feedback that helps others level up.
Bonus Points:
- You’ve shipped intuitive, high-quality UX with strong attention to fit and finish
- You’ve worked on a zero-to-one product that went live and evolved with real customer feedback
- Comfort with modern developer tools, including LLM-powered tools (e.g. Cursor, Claude), to improve productivity, code quality, and iteration speed
- You’ve built for or supported construction, or other skilled trades use cases
- You’ve worked with 3D data, geometry processing, or spatial models—even in a hobby project
- You’ve improved internal tooling, shared components, or platform libraries used across multiple teams
- You’ve mentored others formally or informally, and enjoyed it
- You’ve spoken at meetups, contributed to open source, or otherwise shared your technical knowledge publicly
Benefits
- Compensation - Competitive salary and meaningful equity in a fast-growing company
- Healthcare - Comprehensive medical, dental, and vision coverage for you and dependents
- Paid Time Off - Unlimited and flexible vacation policy
- Paid Family Leave - We support work/life balance and offer generous paid parental and new child bonding leave
- Mandatory Self-Care Days - A day set aside each month to allow employees to recharge
- Remote Wellbeing Resources - We provide recurring fitness classes, meditation/ mindfulness tools, virtual therapy, and family planning assistance
- Learning - We encourage continued education and will help cover the cost of management training, conferences, workshops, or certifications
Hybrid roles at Hover
Hover has Hubs in San Francisco and New York City, where we expect that all employees living within a 50-mile radius of our offices will come into their local Hover office at least three times a week to build rapport and foster organic connection. At this time, Hover is not considering fully remote roles.
The US base salary range for this full-time position is $165,000 - $239,000 annually. Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position across all applicable US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process.
#LI-JN1 #LI-Hybrid
Ready to apply?
Apply to Hover
Hover helps people design, improve, and protect the properties they love. With proprietary AI built on over a decade of real property data, Hover answers age-old questions like “What will it look like?” and “What will it cost?” Homeowners, contractors, and insurance professionals rely on Hover to get fully measured, accurate, and interactive 3D models of any property — all from a smartphone scan in minutes.
At Hover, we’re driven by curiosity, purpose, and a shared commitment to serving our customers, communities, and each other. We believe the best ideas come from diverse perspectives and are proud to cultivate an inclusive, high-performance culture that inspires growth, accountability, and excellence. Backed by leading investors like Google Ventures and Menlo Ventures, and trusted by industry leaders including Travelers, State Farm, and Nationwide — we’re redefining how people understand and interact with their spaces.
Why Hover wants you
As a Sales Engineer at Hover, you will play a critical role in shaping how our largest and most strategic insurance customers evaluate and adopt our products. You’ll partner closely with Account Executives to lead technical discovery, deliver compelling product demonstrations, and ensure customers clearly understand how Hover fits into their workflows and broader ecosystems.
This is a unique opportunity to join a growing function within our Insurance vertical, where you’ll have the autonomy to help define how we engage customers technically and influence how the team scales. You’ll operate at the intersection of customer needs, product innovation, and revenue growth—making a direct impact on our $1M+ customer segment.
You will contribute by
You will serve as the technical product expert throughout the sales process, partnering closely with Account Executives to guide customers from discovery through pilot execution. You’ll lead product demonstrations, scope customer workflows, and ensure that technical requirements are well understood before implementation.
You will also act as a critical feedback loop between customers and Product, surfacing insights that shape our roadmap and improve our offerings. In this role, you will collaborate cross-functionally with GTM teams, Product, and Engineering to ensure alignment across customer needs and internal execution.
As you build deep expertise across Hover’s product suite and its place within the broader ecosystem, you’ll help drive more effective and scalable sales processes. Over time, you’ll have the opportunity to influence how this function evolves and potentially grow into a leadership role as the team expands.
Key Responsibilities
- Partner with Account Executives to lead technical discovery and solution design
- Deliver tailored product demos for prospective and existing customers
- Scope and validate customer workflows prior to pilot execution
- Act as the primary technical point of contact during the pre-sales process
- Translate customer needs into actionable product and engineering insights
- Collaborate with GTM, Product, and Engineering teams to improve customer outcomes
Your background includes
- 3–6 years of experience in Sales Engineering, Solutions Engineering, or a similar pre-sales role supporting complex products
- Experience working in fast-paced or startup environments, with comfort navigating ambiguity and evolving processes
- Strong ability to communicate complex technical concepts to both technical and non-technical audiences
- Proven experience partnering closely with sales teams to drive customer outcomes
- Demonstrated ability to collaborate cross-functionally across Product, Engineering, and GTM teams
- Strong problem-solving skills with a proactive approach to identifying and addressing challenges
Nice-to-haves
- Experience working within insurance, property tech, or adjacent ecosystems
- Familiarity with enterprise customer workflows and integrations
- Experience supporting pilots, proofs of concept, or technical evaluations
Benefits
- Compensation - Competitive salary and meaningful equity in a fast-growing company
- Healthcare - Comprehensive medical, dental, and vision coverage for you and dependents
- Paid Time Off - Unlimited and flexible vacation policy
- Paid Family Leave - We support work/life balance and offer generous paid parental and new child bonding leave
- Mandatory Self-Care Days - A day set aside each month to allow employees to recharge
- Remote Wellbeing Resources - We provide recurring fitness classes, meditation/ mindfulness tools, virtual therapy, and family planning assistance
- Learning - We encourage continued education and will help cover the cost of management training, conferences, workshops, or certifications
Hybrid roles at Hover
Hover has Hubs in San Francisco and New York City, where we expect that all employees living within a 50-mile radius of our offices will come into their local Hover office at least three times a week to build rapport and foster organic connection. At this time, Hover is not considering fully remote roles.
The US base salary range for this full-time position is $162,000 - $200,000 annually. Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position across all applicable US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process.
#LI-RH1 #LI-Hybrid
Ready to apply?
Apply to Hover
Hover helps people design, improve, and protect the properties they love. With proprietary AI built on over a decade of real property data, Hover answers age-old questions like “What will it look like?” and “What will it cost?” Homeowners, contractors, and insurance professionals rely on Hover to get fully measured, accurate, and interactive 3D models of any property — all from a smartphone scan in minutes.
At Hover, we’re driven by curiosity, purpose, and a shared commitment to serving our customers, communities, and each other. We believe the best ideas come from diverse perspectives and are proud to cultivate an inclusive, high-performance culture that inspires growth, accountability, and excellence. Backed by leading investors like Google Ventures and Menlo Ventures, and trusted by industry leaders including Travelers, State Farm, and Nationwide — we’re redefining how people understand and interact with their spaces.
Why Hover wants you
At Hover, 3D data powers everything we do; from transforming how people visualize homes to revolutionizing the construction and insurance industries. We’re looking for a senior software engineer with deep expertise in 3D geometry, graphics, and visualization to help us push the boundaries of what’s possible in immersive, high-impact user experiences.
As part of our 3D & Measurements team, you’ll help build and evolve the core systems behind our industry-leading products, including our PDF measurements report, Workspace (for exteriors), and Virtual Walkthrough (for interiors). You’ll collaborate closely with talented designers and engineers across frontend, backend, graphics, and DevOps to create cutting-edge 3D solutions that directly serve our customers’ needs.
This is an opportunity to join a world-class team working at the intersection of technology, design, and real-world application—where your contributions will be seen, used, and valued every day.
You will contribute by
- Designing, developing, and maintaining scalable 3D measurement systems that help customers with our industry-leading measurement reports
- Driving innovation in 3D tooling with modern graphics and geometry-processing technologies.
- Contributing directly to products like Workspace and Virtual Walkthrough, enhancing both the visual fidelity and interactivity of our 3D experiences.
- Collaborating cross-functionally with product, design, and engineering teams to integrate 3D experiences into a unified frontend and backend ecosystem.
- Providing technical leadership in defining architecture, tools, and best practices for 3D product development.
- Helping shape Hover’s long-term technical direction in 3D visualization, aligning with broader company goals.
Your background includes
- 5+ years of experience in 3D visualization, graphics, Constructive Solid Geometry (CSG), geometry processing, or CAD-related software.
- Proficiency in JavaScript/TypeScript, with a willingness to learn new languages and frameworks.
- Strong foundation in mathematics (linear algebra, geometry, etc.) and a passion for applying it to real-world challenges through code.
- Demonstrated ability to define technical requirements and create clear, actionable documentation for open-ended problems.
- Full-stack experience and a desire to bring your 3D tools to life through modern web development practices.
Nice to haves:
- Experience with WebGL and libraries such as three.js or babylon.js.
- Familiarity with frontend frameworks like React or Angular.
- Background in 3D modeling software (e.g., Houdini, SketchUp, 3DS Max)—bonus if you’ve developed plugins or custom tooling.
- Backend experience in Ruby, Node.js, or similar technologies.
Benefits
- Compensation - Competitive salary and meaningful equity in a fast-growing company
- Healthcare - Comprehensive medical, dental, and vision coverage for you and dependents
- Paid Time Off - Unlimited and flexible vacation policy
- Paid Family Leave - We support work/life balance and offer generous paid parental and new child bonding leave
- Mandatory Self-Care Days - A day set aside each month to allow employees to recharge
- Remote Wellbeing Resources - We provide recurring fitness classes, meditation/ mindfulness tools, virtual therapy, and family planning assistance
- Learning - We encourage continued education and will help cover the cost of management training, conferences, workshops, or certifications
Hybrid roles at Hover
Hover has Hubs in San Francisco and New York City, where we expect that all employees living within a 50-mile radius of our offices will come into their local Hover office at least three times a week to build rapport and foster organic connection. At this time, Hover is not considering fully remote roles.
The US base salary range for this full-time position is $194,000 - $239,000 annually. Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position across all applicable US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process.
#LI-JN1#LI-Hybrid
Ready to apply?
Apply to Hover
Hover helps people design, improve, and protect the properties they love. With proprietary AI built on over a decade of real property data, Hover answers age-old questions like “What will it look like?” and “What will it cost?” Homeowners, contractors, and insurance professionals rely on Hover to get fully measured, accurate, and interactive 3D models of any property — all from a smartphone scan in minutes.
At Hover, we’re driven by curiosity, purpose, and a shared commitment to serving our customers, communities, and each other. We believe the best ideas come from diverse perspectives and are proud to cultivate an inclusive, high-performance culture that inspires growth, accountability, and excellence. Backed by leading investors like Google Ventures and Menlo Ventures, and trusted by industry leaders including Travelers, State Farm, and Nationwide — we’re redefining how people understand and interact with their spaces.
Why Hover wants you
Hover is looking for a full-stack engineer who takes ownership, moves with initiative, and cares deeply about building reliable, high-quality systems that power real-world impact.
Our Mobile team is a close-knit group of engineers across Rails, iOS, React Native, and Android who are deeply invested in craft, reliability, and customer experience. We own and evolve the mobile platform that sits at the core of Hover’s business — the systems that turn real-world property data into precise 3D models and measurements relied on by contractors and insurers every day. We collaborate closely across engineering, product, and design to continuously improve core customer journeys while scaling our platform with confidence.
In this role, you’ll work across the stack — designing scalable backend APIs, improving data flows, and refining intuitive frontend experiences — helping us build products that are performant, resilient, and thoughtfully crafted. If you’re energized by solving complex problems across systems and want your work to have visible, measurable impact, this is a place where you’ll do some of your best work.
You will contribute by
You’ll design and build scalable backend services and APIs that power our mobile platform, while continuously improving reliability, performance, and observability across the stack. You’ll write clear technical specifications, contribute to architecture decisions, and thoughtfully evolve systems with testing and long-term maintainability in mind. You’ll debug complex challenges that span backend and mobile layers, collaborate through pairing and design discussions, and partner closely with Engineering, Product, Design, and QA to ship high-impact features grounded in real user feedback. Through this work, you’ll strengthen the foundation of Hover’s mobile experience and help us scale with confidence.
Your background includes
- 5–8+ years of full-stack engineering experience, with strong backend expertise and proficiency in Ruby on Rails
- Experience designing, building, and operating production systems with a focus on reliability and performance
- Experience designing and building APIs, ideally for mobile or distributed consumers
- Strong working knowledge of relational databases such as PostgreSQL or MySQL
- Experience building and deploying applications in cloud environments (AWS and/or GCP)
- Hands-on experience with testing across the stack (unit, integration, and end-to-end)
- Comfort contributing across modern frontend frameworks (React or similar) and collaborating across the full stack when needed
- Experience delivering features end-to-end — from technical design through implementation and iteration
- Comfort working cross-functionally with Product, Design, and Infrastructure partners
- Ability to prioritize effectively and focus on high-impact work in fast-moving environments
- Clear written and verbal communication skills, with the ability to explain technical concepts to both technical and non-technical stakeholders
Bonus Points:
- Experience working with mobile applications (React Native, Swift, or Kotlin)
- Experience collaborating with external partners or cross-functional stakeholders on shared initiatives
Benefits
- Compensation - Competitive salary and meaningful equity in a fast-growing company
- Healthcare - Comprehensive medical, dental, and vision coverage for you and dependents
- Paid Time Off - Unlimited and flexible vacation policy
- Paid Family Leave - We support work/life balance and offer generous paid parental and new child bonding leave
- Mandatory Self-Care Days - A day set aside each month to allow employees to recharge
- Remote Wellbeing Resources - We provide recurring fitness classes, meditation/ mindfulness tools, virtual therapy, and family planning assistance
- Learning - We encourage continued education and will help cover the cost of management training, conferences, workshops, or certifications
Hybrid roles at Hover
Hover has Hubs in San Francisco and New York City, where we expect that all employees living within a 50-mile radius of our offices will come into their local Hover office at least three times a week to build rapport and foster organic connection. At this time, Hover is not considering fully remote roles.
The US base salary range for this full-time position is $165,000 - $239,000 annually. Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position across all applicable US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process.
#LI-JN1 #LI-Hybrid
Ready to apply?
Apply to Hover
Hover helps people design, improve, and protect the properties they love. With proprietary AI built on over a decade of real property data, Hover answers age-old questions like “What will it look like?” and “What will it cost?” Homeowners, contractors, and insurance professionals rely on Hover to get fully measured, accurate, and interactive 3D models of any property — all from a smartphone scan in minutes.
At Hover, we’re driven by curiosity, purpose, and a shared commitment to serving our customers, communities, and each other. We believe the best ideas come from diverse perspectives and are proud to cultivate an inclusive, high-performance culture that inspires growth, accountability, and excellence. Backed by leading investors like Google Ventures and Menlo Ventures, and trusted by industry leaders including Travelers, State Farm, and Nationwide — we’re redefining how people understand and interact with their spaces.
Why Hover wants you
The insurance claims process is one of the most complex, high-stakes workflows in the real world — and it's still largely broken. Adjusters are making damage assessments from photos taken on a smartphone. Carriers are paying for estimates built on guesswork. And homeowners are waiting weeks or months for outcomes that should take hours.
Hover is changing that. Our 3D scan and AI platform is already embedded in the claims workflows of nine out of the ten top insurance carriers, and we're just getting started. We're hiring a Principal PM to help own and define our next chapter in claims — across the workflows that matter most to carriers, adjusters, and the homeowners they serve.
This role spans the full range: some of it is 0-to-1, defining new product territory; some of it is block-and-tackle, making existing enterprise workflows faster and better. Both matter. You'll be shaping what the product becomes, not inheriting a finished roadmap. You'll work directly with enterprise customers to co-build solutions, partner with engineering and CV/ML leadership to define what's technically possible, and help Hover become the standard for AI-powered claims.
You will contribute by
Drive claims product strategy. You'll be a key contributor to where we go next — shaping the roadmap, identifying the biggest opportunities, and making sure we're solving the right problems in the right order. You won't be handed a plan; you'll help build it.
Co-build with enterprise customers. Our enterprise relationships are a competitive advantage, and you'll know how to make the most of them. You'll spend meaningful time in the field — with adjusters, carriers, and inspection teams — turning their workflows into product insight and your product into their workflow.
Ship and iterate fast — across the full range of work. Some weeks you'll be in early discovery mode, figuring out what to build next. Others you'll be heads-down shipping the enterprise features that make carriers' workflows actually run. You'll know how to thrive in both modes.
Define AI and capture experiences that feel like magic. You'll work closely with our ML and computer vision teams to turn hard technology into intuitive, delightful tools — for field adjusters on mobile and desk adjusters on web.
Help build the end-to-end claims platform. The goal isn't a great feature — it's a seamless workflow that carriers can run their entire claims process on, from first notice to final settlement. That means working closely with your fellow PMs to make sure the pieces fit together, hand-offs feel invisible, and Hover becomes the platform carriers can't imagine working without.
Your background includes
- 7+ years of product management experience, with at least a few years in enterprise or B2B software
- A track record of shipping high-quality products fast, ideally in domains with real-world operational complexity
- Experience working directly with enterprise customers — not just as a stakeholder, but as a co-builder
- Comfort with AI/ML products: you don't need to write the models, but you can engage meaningfully with the tradeoffs
- Strong written and verbal communication — you're as clear in a Slack thread as you are in a board room
Nice to have:
- Insurance industry experience (claims, underwriting, or adjacent)
- Mobile product experience
- Background in computer vision, field inspection software, or workflow automation
Benefits
- Compensation - Competitive salary and meaningful equity in a fast-growing company
- Healthcare - Comprehensive medical, dental, and vision coverage for you and dependents
- Paid Time Off - Unlimited and flexible vacation policy
- Paid Family Leave - We support work/life balance and offer generous paid parental and new child bonding leave
- Mandatory Self-Care Days - A day set aside each month to allow employees to recharge
- Remote Wellbeing Resources - We provide recurring fitness classes, meditation/ mindfulness tools, virtual therapy, and family planning assistance
- Learning - We encourage continued education and will help cover the cost of management training, conferences, workshops, or certifications
Hybrid roles at Hover
Hover has Hubs in San Francisco and New York City, where we expect that all employees living within a 50-mile radius of our offices will come into their local Hover office at least three times a week to build rapport and foster organic connection. At this time, Hover is not considering fully remote roles.
The US base salary range for this full-time position is $221,000 - $260,000 annually. Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position across all applicable US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process.
#LI-RH1 #LI-Hybrid
Ready to apply?
Apply to Hover
Hover helps people design, improve, and protect the properties they love. With proprietary AI built on over a decade of real property data, Hover answers age-old questions like “What will it look like?” and “What will it cost?” Homeowners, contractors, and insurance professionals rely on Hover to get fully measured, accurate, and interactive 3D models of any property — all from a smartphone scan in minutes.
At Hover, we’re driven by curiosity, purpose, and a shared commitment to serving our customers, communities, and each other. We believe the best ideas come from diverse perspectives and are proud to cultivate an inclusive, high-performance culture that inspires growth, accountability, and excellence. Backed by leading investors like Google Ventures and Menlo Ventures, and trusted by industry leaders including Travelers, State Farm, and Nationwide — we’re redefining how people understand and interact with their spaces.
Why Hover wants you
Hover is expanding its enterprise platform capabilities as some of the largest property, insurance, and construction companies adopt our technology to power their workflows. To support this growth, we are building a Solutions Architecture function focused on enterprise enablement and integrations.
As the Solutions Architect Lead, you will help our largest customers successfully implement and scale Hover across their organizations. You’ll partner closely with customer technical teams, Product, and Engineering to design integration architectures, guide enterprise onboarding, and ensure that complex workflows are implemented reliably and at scale.
This role is ideal for someone who enjoys solving complex technical problems with customers and influencing product direction based on real-world implementations. As the first Solutions Architect in this area, you’ll also help define the playbooks, technical patterns, and operational foundations that will shape how enterprise implementations work at Hover going forward.
You will contribute by
You will lead technical onboarding and integration design for enterprise customers, helping translate their operational workflows into scalable solutions built on Hover’s platform. From discovery and architecture design through implementation and go-live, you will ensure enterprise customers are successful in deploying Hover across their systems and teams.
You will work closely with Product and Engineering to identify product gaps surfaced through customer implementations and help turn those insights into roadmap opportunities. You’ll also establish repeatable implementation frameworks that make enterprise deployments faster, more reliable, and easier to scale.
Over time, you will help lay the foundation for a growing Solutions Architecture team by building documentation, integration patterns, and implementation playbooks that improve consistency across customer engagements.
You will also:
- Lead enterprise technical discovery sessions and architecture workshops
- Design and guide implementation of integrations using APIs, SSO, data pipelines, and partner systems
- Translate customer workflows into clear technical specifications and implementation plans
- Partner with Product and Engineering to influence product roadmap based on enterprise needs
- Troubleshoot complex technical issues through debugging, log analysis, and system investigation
- Develop integration playbooks, architecture documentation, and reusable solution patterns
- Serve as a trusted technical advisor for enterprise stakeholders throughout onboarding and expansion
Your background includes
- 6+ years of experience in Solutions Architecture, Technical Account Management, Implementation Engineering, or similar customer-facing technical roles
- Experience designing and implementing integrations using REST APIs, webhooks/events, SSO (SAML or OAuth), and data integration patterns
- Proven experience delivering complex enterprise implementations across multiple systems and stakeholders
- Strong ability to translate business workflows into technical architecture and implementation documentation
- Experience collaborating with Product, Engineering, Customer Success, and Sales teams
- Strong written and verbal communication skills with the ability to explain technical tradeoffs to both engineers and executive stakeholders
- High ownership and comfort operating in fast-paced, ambiguous environments
Nice-to-have qualifications
- Experience in insurance technology, property technology, inspection workflows, or operational enterprise platforms
- Familiarity with enterprise security and compliance concepts such as SOC2, identity management, or data governance
- Experience creating implementation frameworks, onboarding playbooks, or reusable integration templates
Benefits
- Compensation - Competitive salary and meaningful equity in a fast-growing company
- Healthcare - Comprehensive medical, dental, and vision coverage for you and dependents
- Paid Time Off - Unlimited and flexible vacation policy
- Paid Family Leave - We support work/life balance and offer generous paid parental and new child bonding leave
- Mandatory Self-Care Days - A day set aside each month to allow employees to recharge
- Remote Wellbeing Resources - We provide recurring fitness classes, meditation/ mindfulness tools, virtual therapy, and family planning assistance
- Learning - We encourage continued education and will help cover the cost of management training, conferences, workshops, or certifications
Hybrid roles at Hover
Hover has Hubs in San Francisco and New York City, where we expect that all employees living within a 50-mile radius of our offices will come into their local Hover office at least three times a week to build rapport and foster organic connection. At this time, Hover is not considering fully remote roles.
The US base salary range for this full-time position is $161,000-$198,000 annually. Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position across all applicable US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process.
#LI-BS1 #LI-Hybrid
Ready to apply?
Apply to Hover