House Rx is on a mission to make specialty medications more affordable and accessible for patients suffering from chronic illnesses like cancer and autoimmune disorders. We provide clinics with specialized technology and support from pharmacists and care coordinators to dispense medication directly to their patients, known as medically integrated dispensing (MID).

This work will directly contribute to the company’s mission of making specialty medications affordable and accessible for patients— keep reading to learn more about the role, our team, and why House Rx is the right next step in your career! Applicants must be based in the United States.  This role is available to West Coast candidates and/or candidates that are comfortable working West Coast hours. 

About the role

We are seeking an experienced and dynamic Sr. Customer Success Manager with experience in Oncology to lead our customer initiatives by balancing three key responsibilities: Customer Success, Pharmacy Operational Management, and Financial Growth. This role requires expertise in building relationships, overseeing operations, and driving financial performance to ensure the success of our oncology customer programs. This role will require travel to customer sites up to 50% of the time.

Key Responsibilities:

1. Customer Success:
• Relationship Building: Establish and maintain strong, collaborative relationships with key stakeholders, including dispensers, clinic staff, financial personnel, providers, and executives. Your ability to connect with stakeholders at all levels is essential.
• Effective Communication: Tailor communication to suit various audiences, ensuring clarity and alignment. From engaging with prior authorization staff on operational details to delivering strategic insights during Quarterly Business Reviews (QBRs), your communication should be both clear and impactful.
• Objection Handling: Proactively address concerns and objections raised by stakeholders. Utilize reassuring and confident communication techniques to advocate for our program and ensure satisfaction across all organizational levels.
• Presentation Skills: Master the use of House Rx template decks, customizing them to meet specific customer needs. Ensure a polished presentation, adhering to professional standards both onsite and virtually.
2. Operational Management:
• Customer Advocacy: Serve as the voice of the customer in all internal discussions, effectively communicating their needs and expectations. Your insights should drive internal strategies and decisions.
• Proactive Monitoring: Regularly monitor communication channels, task queues, and documentation to identify potential operational gaps before they impact customers. Aim for zero emergent escalations.
• Issue Resolution: Distinguish between program-related and operational issues, addressing customer expectations independently when possible, and escalating Clin Ops-related concerns as needed. Take ownership of investigations and ensure swift resolutions.
• Operational Alignment: Conduct bi-weekly operational reviews with internal teams, maintaining a high alignment score based on cross-functional feedback regarding clarity and execution.
3. Financial Growth:
• P&L Management: Oversee the program’s Profit & Loss statements, ensuring budgeted profitability targets are met or exceeded. Aim for a minimum of 5% above budgeted net profit margin across all live sites.
• Revenue Generation: Identify and implement new growth initiatives, maintaining or launching at least two initiatives per customer each quarter to contribute to a 10% increase in program revenue year-over-year.
• Customer Request Evaluation: Assess the financial and operational implications of customer requests, completing ROI analyses and presenting findings to stakeholders within three business days.

Qualifications:

• Experience: 8+ years of experience with a minimum of 3-5 years in program management or a similar role, with a demonstrated track record of success in customer relations, operational management, and financial oversight.  Experience/knowledge of the pharmacy space is required; specialty pharmacy experience preferred.  Experience in oncology is required. 
• Skills: Strong relationship-building and communication skills, with the ability to adapt communication styles to various audiences.
• Analytical Abilities: Proficient in analyzing financial data and driving program growth through data-driven decision-making.
• Operational Proficiency: Experience in operational oversight, with a focus on issue resolution and process improvement.

Salary Range:  $145,000 - $185,000
This range represents the low and high end of the anticipated base salary/wage. The actual base salary/wage will depend on several factors, including experience, knowledge, and skills. Actual compensation packages may include other elements equity, paid time off and benefits.

Why You Should Join Our Team

A career at House Rx offers the chance to work with a talented group of entrepreneurs, healthcare professionals, and technology builders who are passionate about improving specialty care and making it easier for patients to access the medication that they need.  

At House Rx, we strive to build and maintain an environment where employees from all backgrounds are valued, respected and have the opportunity to succeed. You'll find a culture that supports open communication, embracing failure as a learning opportunity, and always being open to new ideas—no matter how radical. We are a remote-first company, however, some pharmacy operations roles require onsite clinic presence. We’re committed to creating a positive and collaborative culture to achieve our mission, all while supporting our team members in all aspects of their lives—at home, at work and everywhere in between.

In particular, we offer:

• Flexible work hours and flexible paid time off
• Work remotely
• Generous parental leave
• Comprehensive healthcare, vision and dental benefits
• Competitive salary and equity stake
• We’re backed by forward-thinking investors committed to transforming healthcare, including Bessemer Venture Partners, First Round Capital, LRV Health, NEA, Town Hall Ventures, Khosla Ventures, Maverick Ventures, 1984.vc, and Character

House Rx is on a mission to make specialty medications more affordable and accessible for patients suffering from chronic illnesses like cancer and autoimmune disorders. We provide clinics with specialized technology and support from pharmacists and care coordinators to dispense medication directly to their patients, known as medically integrated dispensing (MID).

This work will directly contribute to the company’s mission of making specialty medications affordable and accessible for patients— keep reading to learn more about the role, our team, and why House Rx is the right next step in your career! Applicants must be based in the United States.  

About the role

We are seeking an experienced and dynamic Sr. Customer Success Manager to lead our customer initiatives by balancing three key responsibilities: Customer Success, Pharmacy Operational Management, and Financial Growth. This role requires expertise in building relationships, overseeing operations, and driving financial performance to ensure the success of our customer programs. This role will require travel to customer sites up to 50% of the time.

Key Responsibilities:

1. Customer Success:
• Relationship Building: Establish and maintain strong, collaborative relationships with key stakeholders, including dispensers, clinic staff, financial personnel, providers, and executives. Your ability to connect with stakeholders at all levels is essential.
• Effective Communication: Tailor communication to suit various audiences, ensuring clarity and alignment. From engaging with prior authorization staff on operational details to delivering strategic insights during Quarterly Business Reviews (QBRs), your communication should be both clear and impactful.
• Objection Handling: Proactively address concerns and objections raised by stakeholders. Utilize reassuring and confident communication techniques to advocate for our program and ensure satisfaction across all organizational levels.
• Presentation Skills: Master the use of House Rx template decks, customizing them to meet specific customer needs. Ensure a polished presentation, adhering to professional standards both onsite and virtually.
2. Operational Management:
• Customer Advocacy: Serve as the voice of the customer in all internal discussions, effectively communicating their needs and expectations. Your insights should drive internal strategies and decisions.
• Proactive Monitoring: Regularly monitor communication channels, task queues, and documentation to identify potential operational gaps before they impact customers. Aim for zero emergent escalations.
• Issue Resolution: Distinguish between program-related and operational issues, addressing customer expectations independently when possible, and escalating Clin Ops-related concerns as needed. Take ownership of investigations and ensure swift resolutions.
• Operational Alignment: Conduct bi-weekly operational reviews with internal teams, maintaining a high alignment score based on cross-functional feedback regarding clarity and execution.
3. Financial Growth:
• P&L Management: Oversee the program’s Profit & Loss statements, ensuring budgeted profitability targets are met or exceeded. Aim for a minimum of 5% above budgeted net profit margin across all live sites.
• Revenue Generation: Identify and implement new growth initiatives, maintaining or launching at least two initiatives per customer each quarter to contribute to a 10% increase in program revenue year-over-year.
• Customer Request Evaluation: Assess the financial and operational implications of customer requests, completing ROI analyses and presenting findings to stakeholders within three business days.

Qualifications:

• Experience: 8+ years of experience with a minimum of 3-5 years in program management or a similar role, with a demonstrated track record of success in customer relations, operational management, and financial oversight.  Experience/knowledge of the pharmacy space is required; specialty pharmacy experience preferred.  
• Skills: Strong relationship-building and communication skills, with the ability to adapt communication styles to various audiences.
• Analytical Abilities: Proficient in analyzing financial data and driving program growth through data-driven decision-making.
• Operational Proficiency: Experience in operational oversight, with a focus on issue resolution and process improvement.

Salary Range:  $145,000 - $185,000
This range represents the low and high end of the anticipated base salary/wage. The actual base salary/wage will depend on several factors, including experience, knowledge, and skills. Actual compensation packages may include other elements equity, paid time off and benefits.

Why You Should Join Our Team

A career at House Rx offers the chance to work with a talented group of entrepreneurs, healthcare professionals, and technology builders who are passionate about improving specialty care and making it easier for patients to access the medication that they need.  

At House Rx, we strive to build and maintain an environment where employees from all backgrounds are valued, respected and have the opportunity to succeed. You'll find a culture that supports open communication, embracing failure as a learning opportunity, and always being open to new ideas—no matter how radical. We are a remote-first company, however, some pharmacy operations roles require onsite clinic presence. We’re committed to creating a positive and collaborative culture to achieve our mission, all while supporting our team members in all aspects of their lives—at home, at work and everywhere in between.

In particular, we offer:

• Flexible work hours and flexible paid time off
• Work remotely
• Generous parental leave
• Comprehensive healthcare, vision and dental benefits
• Competitive salary and equity stake
• We’re backed by forward-thinking investors committed to transforming healthcare, including Bessemer Venture Partners, First Round Capital, LRV Health, NEA, Town Hall Ventures, Khosla Ventures, Maverick Ventures, 1984.vc, and Character

The Director will be the head of all Government Affairs at House Rx. This is a multi-faceted role primarily responsible for coordinating federal and state-level legislative lobbying efforts to help open up the pharmacy market to more competitors and provide more choice to patients. You will also be responsible for coordinating with key customers in advocacy to state pharmacy and health boards in  order to gain more support and flexibility for medically-integrated pharmacies and dispensaries.

Core Responsibilities:

• Evangelizing and Education Regulators on the Medically Integrated Pharmacy Model: Lead campaigns and efforts that ensure that all relevant policy makers understand and appreciate the virtues of medically-integrated dispensaries (MIDs) or pharmacies. 
• Improve Regulatory Landscape for MIDs: Work with Boards of Pharmacy and Boards of Medicine in various states to update requirements around operating MIDs in order to make it easier for more clinics to embrace this model
• Clinical Value Narrative: Develop data-driven messaging for policymakers that demonstrates how MID increases therapy adherence, reduces waste, and improves clinical outcomes compared to traditional specialty mail-order.
• Legislative Lobbying: Lead strategy & execution of state-level lobbying efforts to prevent "patient steering" practices that force patients to use PBM-owned mail-order pharmacies.
• Strategic Stakeholder Engagement: Partner with organizations like NCODA, COA, or NASP to amplify the voice of integrated providers in Washington, D.C., and state capitals.
• Key Customer Engagement: Many of our influential clinics have expressed strong interest in joining the lobbying efforts in their respective states; a key part of the job will be to capitalize on this energy and coordinate their own efforts with ours.

Required Qualifications

• Experience: 10+ years in Public Policy or Government Affairs. At least 3 years focused on Specialty Pharmacy, PBM, or Health System pharmacy policy.
• Subject Matter Expertise: Deep technical knowledge of Medicaid/Medicare Part D, PBM "delinking" legislation, 340B statutes, and the Inflation Reduction Act (IRA) impact on specialty drug pricing. 
• Advocacy Track Record: Proven success in moving legislation at the state or federal level, specifically regarding pharmacy scope of practice or reimbursement reform.
• Communication: Ability to articulate the "total cost of care" argument—explaining why integrated dispensing is more efficient than fragmented PBM models. Exceptional ability to translate complex "pharmacy math" (e.g., AWP, WAC, NADAC, and rebate flows) into persuasive advocacy narratives for non-technical policymakers

Excited about the opportunity, but worried you don’t meet all the requirements? Apply anyway, and give us both the chance to find out.

Location: Washington, D.C or remote with frequent travel to "hotbed" states currently debating MID legislation (e.g., Texas, Florida, or California).

Expected Full-Time Base Salary:  $150,000 – $245,000 

This range represents the low and high end of the anticipated base salary/wage. The actual base salary/wage will depend on several factors, including clinical and legislative experience, knowledge, and skills. Actual compensation packages may include other elements equity, paid time off and benefits.

Why You Should Join Our Team

A career at House Rx offers the chance to work with a talented group of entrepreneurs, healthcare professionals, and technology builders who are passionate about improving specialty care and making it easier for patients to access the medication that they need.

At House Rx, we strive to build and maintain an environment where employees from all backgrounds are valued, respected and have the opportunity to succeed. You'll find a culture that supports open communication, embracing failure as a learning opportunity, and always being open to new ideas—no matter how radical. WWe’re committed to creating a positive and collaborative culture to achieve our mission, all while supporting our team members in all aspects of their lives—at home, at work and everywhere in between. 

In particular, we offer:

• Flexible work hours and flexible paid time off
• Generous parental leave
• Comprehensive healthcare, vision and dental benefits
• Competitive salary and equity stake

We’re backed by forward-thinking investors committed to transforming healthcare, including Bessemer Venture Partners, First Round Capital, LRV Health, NEA, Town Hall Ventures, Khosla Ventures, Maverick Ventures, 1984.vc, and Character.

We are expanding our commercial team to deliver the House Rx mission of making specialty medications more accessible and affordable for patients while helping keep specialty practices independent. 

About the Role

As House Rx continues to grow, we are hiring a Sales Executive to manage the sales process for House Rx’s pharmacy and analytics software solutions and our specialty pharmacy services in multiple specialty markets. 

In this role, you will manage the sales process by prospecting and engaging new leads, facilitating remote and onsite meetings with specialty practices, and negotiating contracts.

Your role:

• Define and execute territory sales plans and then meet and exceed sales goals (quotas) through prospecting, qualifying, managing, and closing sales opportunities within the assigned geographic territory
• Proactively cultivate and develop relationships with prospective clients to identify, qualify and develop quality sales opportunities, focusing on new business
• Manage full sales cycles from lead to close, including quote creation and contract negotiations, while working cross functionally to ensure a premium level experience for all stakeholders
• Develop and manage a robust sales pipeline to consistently close business within assigned territory
• Develop strong product and industry knowledge to present to prospective clients effectively
• Complete remote and onsite presentations of our suite of tech + services
• Ensure data integrity and accurate forecasting by entering and maintaining accurate and useful customer data, including customer contact information and interactions in CRM 
• Actively participate in industry-relevant trade shows and conferences

Your Requirements & Skills:

• 5+ years of demonstrated success in a full-cycle sales role with relationships in the Multispecialty market including Gastroenterology, Rheumatology, and/or Neurology community practices
• HealthTech, EMR/EHR, Practice Management, RCM, GPO sales experience is a plus 
• Experience cultivating mutually beneficial relationships with strategic partners/key thought leaders or high influence customers in specialty group practices
• Experience working cross functionally and collaboratively
• Proven track record in managing sales cycles & successful quota/revenue attainment
• Consultative selling, pipeline management & negotiating skills
• Customer-centric mindset and the skills needed to listen to customers and understand their objectives 
• Leads by example by modeling flexibility, candor while maintaining a positive attitude
• Professional, polished and engaging in communication and presentation skills
• Driven, competitive, and goal-oriented
• Thrive in a fast-paced, dynamic and innovative environment
• BA/BS degree or equivalent 
• Ability to travel up to 50%
• Valid Driver's License

Excited about the opportunity, but worried you don’t meet all the requirements? Apply anyway, and give us both the chance to find out.

What You Get:

• A market competitive commission plan, with uncapped commission potential and accelerators 
• Work within a hyper-growth sales environment with a variety of career advancement opportunities 
• Opportunities to further develop and refine your sales acumen by partnering with our seasoned leaders
• Direct access to senior executive leadership

Expected Full-Time Base Salary:  $130K-$150K with uncapped commission potential

This range represents the low and high end of the anticipated base salary/wage. The actual base salary/wage will depend on several factors, including experience, knowledge, and skills. Actual compensation packages may include other elements equity, paid time off and benefits.

Why You Should Join Our Team

A career at House Rx offers the chance to work with a talented group of entrepreneurs, healthcare professionals, and technology builders who are passionate about improving specialty care and making it easier for patients to access the medication that they need.

At House Rx, we strive to build and maintain an environment where employees from all backgrounds are valued, respected and have the opportunity to succeed. You'll find a culture that supports open communication, embracing failure as a learning opportunity, and always being open to new ideas—no matter how radical. We are a remote-first company, however some pharmacy operations roles require onsite clinic presence. We’re committed to creating a positive and collaborative culture to achieve our mission, all while supporting our team members in all aspects of their lives—at home, at work and everywhere in between. 

In particular, we offer:

• Flexible work hours and flexible paid time off
• Generous parental leave
• Comprehensive healthcare, vision and dental benefits
• Competitive salary and equity stake

We’re backed by forward-thinking investors committed to transforming healthcare, including Bessemer Venture Partners, First Round Capital, LRV Health, NEA, Town Hall Ventures, Khosla Ventures, Maverick Ventures, 1984.vc, and Character.