• A generous benefits program that supports the whole you with medical, dental, vision, life, disability, and 401(k)
• Paid holidays and flexible, take-it-as-you-need-it paid time off 
• Equity in a rapidly growing startup backed by top-tier VCs
• Monthly tech reimbursements
• A culture built on innovation that values big ideas, no matter where they come from

Role Overview

As a Director, Product Management, you lead our PLG strategy and execution across the full customer journey from acquisition through onboarding and retention. You own the product experiences and surfaces that drive how Pros discover, evaluate, adopt, and ultimately achieve success on HCP. You set the vision and drive execution to grow the business through product initiatives tightly aligned to GTM and customer LTV outcomes. You manage a high-performing team of growth product managers, collaborate across sales, marketing, engineering, design, and analytics, and are a key voice in aligning growth product direction with company objectives.

You thrive in the strategic and hands-on, balancing the development of longer-term roadmaps that compound growth with day-to-day experimentation that moves funnel metrics today. You utilize HCP’s deep trove of customer data to identify acquisition, activation, and retention opportunities. You balance “traditional” growth product work — funnel optimization, packaging and monetization tests, etc. — with “AI native” solutions that personalize and accelerate the path from first touch to active customer. You serve as a leader in the product organization, and shape the future of how HCP grows.

Our team is passionate, empathetic, hard working, and above all else focused on improving the lives of our service professionals (our Pros). Our success is their success.

What you do each day:

• Drive the vision and strategy across our marketing site, signup / trial, onboarding, and self-serve experiences, owning outcomes from acquisition through activation and retention
• Partner with stakeholders across marketing, sales, BD, and monetization to align self-serve and sales-led motions, shared goals, and strategic initiatives
• Execute against our AI / agentic GTM strategy through experiences that personalize the funnel, accelerate time-to-value, and reduce friction across signup and onboarding
• Use AI natively in your product development workflow — prototyping, research, evaluation, and iteration — and require the same of your team
• Drive accountability across your teams’ roadmaps, ensuring your PMs are using good judgment to prioritize experiments and bets that maximize lift across the funnel
• Foster a rapid experimentation culture with structured tests, evaluations, and learning loops across acquisition and activation surfaces
• Establish, monitor, and evolve funnel KPIs (visit→signup, signup→activation, trial→paid, retention) to evaluate performance and inform opportunities
• Lead and mentor a growing team of product managers, fostering a culture of innovation, ownership, and continuous learning
• Identify and evaluate future growth opportunities and integrate them into long-term planning

Qualifications:

• Native fluency using AI throughout the product development lifecycle, including research, solution options, prototyping, evaluation, and iteration
• Proven experience building and launching product-led growth motions end-to-end across acquisition, onboarding, and retention
• Strongly preferred: direct experience delivering AI and/or agentic GTM solutions
• 10+ years of experience in product management, preferably in SaaS environments
• 3+ years in product leadership roles with direct people management responsibilities
• Demonstrated track record of delivering growth with measurable revenue impact
• Strong strategic and operational thinking with ability to toggle between vision and execution
• Experience defining KPIs and iterating based on data-driven insight
• Excellent cross-functional communication and stakeholder alignment skills
• Bachelor’s degree in a relevant field or equivalent work experience

What will help you succeed:

• Proven experience driving team efficiency or output quality through the strategic use of AI tools and automation
• Leadership style rooted in mentorship, accountability, and collaboration
• Familiarity with conversion rate / funnel optimization and growth experimentation
• Experience scaling GTM motions in a SaaS environment, proficient understanding of SaaS economics
• Ability to scale teams and product scope in a fast-paced, high-growth environment
• Strong executive presence and ability to influence across all levels of the organization

Location Dependent Information

This role is open to candidates and the expected salary range for this role is $146,000-$182,000 + bonus + equity. The specific salary for the successful candidate will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location. This role is also eligible to participate in Housecall Pro’s equity plan and the following benefits: health care insurance (medical, dental, vision, disability), employee assistance program, 401(K), flexible time off, paid parental leave, tech reimbursement, and other company benefits. Housecall Pro is growing fast and we’re scaling our team to help enable and accelerate our growth.

Privacy Notice for California Job Candidates - Housecall Pro

• A generous benefits program that supports the whole you with medical, dental, vision, life, disability, and 401(k)
• Paid holidays and flexible, take-it-as-you-need-it paid time off 
• Equity in a rapidly growing startup backed by top-tier VCs
• Monthly tech reimbursements
• A culture built on innovation that values big ideas, no matter where they come from

Role Overview

As a Principal Product Designer, you are a visionary lead responsible for defining the future of the HCP user experience, with a particular focus on shaping how AI transforms the way our Pros run their businesses. You operate at the intersection of high-level strategy and technical execution, driving architectural-level design decisions that impact our entire product ecosystem. You don't just design interfaces; you design systems and workflows that leverage AI native tools to solve complex problems for our Pros. A core part of your charter is leading the design of HCP's AI-powered experiences, from intelligent automation to smart recommendations, ensuring they feel intuitive, trustworthy, and genuinely useful to the Pros who depend on them. You are expected to be a force multiplier, mentor to the design team, and a key partner to product and engineering leadership in shaping our long-term roadmap.

Our team is passionate, empathetic, hard working, and above all else focused on improving the lives of our service professionals (our Pros). Our success is their success.

What you do each day:

• Lead the design strategy for complex, high-impact product areas that align with HCP's long-term goals, with an emphasis on AI-driven product experiences
• Define and drive the design vision for HCP's AI features, translating complex AI capabilities into clear, intuitive workflows for Pros
• Build and maintain sophisticated prototypes that push the boundaries of current product capabilities
• Architect scalable design systems that ensure consistency across all platforms and touchpoints
• Drive cross-functional alignment by communicating design vision to executive leadership and stakeholders
• Mentor and elevate the craft of the broader design team through critiques and best-practice sharing
• Integrate AI-driven workflows into the product experience to automate manual tasks for our Pros
• Collaborate with engineering to ensure high-fidelity implementation of complex interactions
• Analyze user data and feedback to iterate on product features and improve overall usability
• Identify and mitigate design risks before they impact the development cycle
• Advocate for the user at every stage of the product development lifecycle

Qualifications:

• 10+ years of experience in product design or a related field or equivalent work experience
• Proven track record of leading design for complex SaaS products at scale
• Strong prototyping and product development capabilities with a focus on functional output
• Advanced proficiency in design and prototyping tools (i.e. Figma, Framer, Principle)
• Comfort working in tools like Figma, though it is not your primary focus for execution
• Familiarity with AI/code-assisted platforms (i.e. Claude, Cursor, Codex)
• Deep understanding of modern front-end technologies and how they influence design feasibility
• Bachelor’s degree in Design, HCI, or equivalent work experience

What will help you succeed:

• Demonstrated ability to leverage AI tools to improve workflows, streamline execution, or enhance outputs
• Exceptional system-thinking skills and the ability to see how individual features fit into the macro ecosystem
• High degree of comfort with ambiguity and the ability to pivot based on new data or technology shifts
• Proactive mindset with a preference for actively using emerging AI tools in your daily workflow
• Strong communication skills with the ability to tell a compelling story around design decisions
• A "builder" mentality that favors functional prototyping over static mocks
• Deep empathy for small business owners and the challenges of the trades industry

Location Dependent Information

This role is open to candidates and the expected salary range for this role is $150,000-$175,000 + bonus + equity. The specific salary for the successful candidate will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location. This role is also eligible to participate in Housecall Pro’s equity plan and the following benefits: health care insurance (medical, dental, vision, disability), employee assistance program, 401(K), flexible time off, paid parental leave, tech reimbursement, and other company benefits. Housecall Pro is growing fast and we’re scaling our team to help enable and accelerate our growth.

Privacy Notice for California Job Candidates - Housecall Pro

• A generous benefits program that supports the whole you with medical, dental, vision, life, disability, and 401(k)
• Paid holidays and flexible, take-it-as-you-need-it paid time off
• Monthly tech reimbursements
• A culture built on innovation that values big ideas, no matter where they come from
• Equity in a rapidly growing startup backed by top-tier VCs

Role Overview

Housecall Pro is in the middle of redefining what it means to run a service business from a mobile device. As the lead FinTech Mobile Product Manager, you will be at the center of this evolution, leading a team who are shaping the next wave of FinTech growth at HCP.

As a Senior Product Manager I, you are responsible for driving continued expansion and implementing requirements to drive stratospheric growth of HCP Products. You work daily with our engineering and design teams, and other stakeholders to define the right backlog, structures, and frameworks to modernize legacy experiences, introduce net-new capabilities, and push the boundaries of what mobile/AI can unlock for businesses. move us rapidly forward. Our agile product team is a tight-knit group of inspiring individuals that deliver excellently crafted software experiences and rapidly ship new products. You will help guide us along the right path, balancing business and customer toward world-class results.

Our team is passionate, empathetic, hard working, and above all else focused on improving the lives of our service professionals (our Pros). Our success is their success.

What you do each day:

• Identify market opportunities and define product vision and strategy for the mobile experience
• Conduct in-depth interviews, surveys, and competitor research to stay ahead of mobile trends
• Enhance how our customers are introduced to our products through continuous experimentation and funnel optimization
• Collaborate with key cross-functional stakeholders to develop and validate compelling mobile solutions
• Co-create event models and user flows to capture insightful data across iOS and Android
• Partner with business and go-to-market functions to refine product positioning, pricing, and risk management
• Create, update, and communicate the product roadmap to ensure alignment with company objectives
• Drive the execution of building features and functionality while maintaining momentum across groups
• Create measurement plans to monitor feature adoption and usage post-launch
• Rapidly develop product iterations based on data-driven insights and Pro feedback

Qualifications:

• 4+ total years of experience in product management, 2+ years of experience in mobile product management
• Champion AI/mobile-first practices and scalable agile processes to unlock speed, alignment, and craftsmanship
• Leads with an AI-first product development process to accelerate and amplify outcomes, specific experience with agentic development and shipping AI products preferred
• Bachelor's degree in a related field or equivalent work experience
• Experience working with mobile ‘growth stack’ tools (i.e. Amplitude, Segment, Braze, LaunchDarkly)
• Deep understanding of mobile product management and design best practices for iOS and Android
• Strong knowledge of Product Management methodologies, user experience (UX) principles, and agile development practices
• Familiarity with go-to-market commerce enablers (i.e. payments, subscriptions, loyalty programs)

What will help you succeed:

• Deep customer empathy and a passion for user experience
• Demonstrated ability to leverage AI tools to improve workflows, streamline execution, or enhance outputs
• Strong project management skills with the ability to think and operate at high and low altitudes
• Excellent problem-solving, organizational, and analytical skills
• Growth mindset that drives you to learn, investigate, and ask the “why”

This role is open to candidates and the expected salary range for this role is $119,000-$149,000. The specific salary for the successful candidate will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location. This role is also eligible to participate in Housecall Pro’s equity plan and the following benefits: health care insurance (medical, dental, vision, disability), employee assistance program, 401(K), flexible time off, paid parental leave, tech reimbursement, and other company benefits. Housecall Pro is growing fast and we’re scaling our team to help enable and accelerate our growth.

Privacy Notice for California Job Candidates - Housecall Pro

• A generous benefits program that supports the whole you with medical, dental, vision, life, disability, and 401(k)
• Paid holidays and flexible, take-it-as-you-need-it paid time off
• Monthly tech reimbursements
• A culture built on innovation that values big ideas, no matter where they come from
• Equity in a rapidly growing startup backed by top-tier VCs

Role Overview

Housecall Pro is a vertical SaaS platform built for residential field service professionals. We combine core operating software including scheduling, dispatch, and day-to-day business management features, with a robust set of fintech and customer communications capabilities: ACH/card/check payments, payroll and accounting, bank payouts, embedded spend cards, embedded consumer and business financing, and multi-channel messaging and marketing via email, text, and direct mail.

As a Senior Product Manager II, Risk, you lead our RiskSquad and partner closely with our Risk Operations and Risk Analytics domains to identify problems and solutions for the latest vulnerabilities in our platform. You work horizontally across 20+ product teams at HCP to identify platform risk  and deliver scalable solutions that protect money movement, accounts, and communications without adding unnecessary friction for legitimate Pros and their customers.

As a technical, cross-functional PM you will partner with many teams to identify fraud, security, and abuse risks in new and existing launches. You will ship practical protections that balance safety, customer experience, and delivery timelines. You align stakeholders on vulnerabilities and mitigations, translate ambiguity into clear plans, and help lead incident response when emerging threats require rapid coordination.

You thrive in ambiguity and take ownership of Risk-related product initiatives. You are data-driven, customer-focused, and passionate about building systems that make a real difference in our Pros’ and Housecall Pro’s business.

Our team is passionate, empathetic, hard-working, and above all else, focused on improving the lives of our service professionals (our Pros). Our success is their success.

What you do each day:

• Own or heavily influence the risk roadmap across critical pieces of functionality including payments risk, account takeover (ATO), money movement, and communications abuse/spam
• Partner heavily with your engineering squad and Risk Operations to identify and quantify risk, balancing loss prevention, user friction, conversion, support burden, and engineering cost
• Partner with Risk stakeholders to translate operational pain and data insights into shippable product changes; improve tooling and workflows
• Lead cross-squad initiatives with your engineering squad and feature-team product managers to define, scope, and drive risk protections that span multiple domains
• Design scalable risk capabilities including signals, limits, enforcement patterns, audit logs, and policy frameworks rather than one-off patches
• Drive incident response for emerging fraud/abuse patterns containment → remediation → retro → durable hardening
• Evaluate build vs buy and lead vendor/partner assessments when third-party solutions accelerate outcomes
• Communicate clearly with both technical and non-technical stakeholders by writing clear, concise docs to align decisions; high quality written proposals, communications and documentation are key to this role

Qualifications:

• 6+ years of product management experience with meaningful cross-team delivery, ideally in fintech, security, trust & safety, marketplaces, or comms platforms; payments experience a plus 
• Proven experience driving team efficiency or output quality through the strategic use of AI tools and automation
• Bachelor's degree in a related field or equivalent work experience
• Excellent analytical skills; you can digest complex information and make recommendations
• Proven track record of leading high-impact product initiatives from concept to launch
• Strong written and verbal communication skills, and comfortable building strong relationships with stakeholders and teams across the company
• Experience operating autonomously and leading efforts across multiple teams and functions, with stakeholders in different disciplines across time zones
• Proven ability to influence without authority across teams and stakeholders
• Strong prioritization and tradeoff judgment; can quantify impact and defend sequencing
• Comfort partnering deeply with engineering: can reason about systems, events, and enforcement mechanisms
• Data fluency: defines metrics, ensure instrumentation, and use data to iterate (SQL a plus)

What will help you succeed:

• Experience with account security patterns: step-up auth, device/session risk, credential stuffing defenses
• Experience with card and ACH network concepts - chargebacks/disputes, payout controls, ACH return handling, etc
• Experience with email/SMS deliverability, abuse prevention, rate limiting, and sender reputation
• Experience building shared platform services: rules/limits engines, risk signals pipelines, policy frameworks
• Vendor evaluation experience in fraud/risk/security tooling
• Proven experience driving team efficiency or output quality through the strategic use of AI tools and automation

Location Dependent Information

This role is open to candidates and the expected salary range for this role is $147,600 - $164,000 + equity. The specific salary for the successful candidate will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location. This role is also eligible to participate in Housecall Pro’s equity plan and the following benefits: health care insurance (medical, dental, vision, disability), employee assistance program, 401(K), flexible time off, paid parental leave, tech reimbursement, and other company benefits. Housecall Pro is growing fast and we’re scaling our team to help enable and accelerate our growth.

Privacy Notice for California Job Candidates - Housecall Pro

• A generous benefits program that supports the whole you with medical, dental, vision, life, disability, and 401(k)
• Paid holidays and flexible, take-it-as-you-need-it paid time off
• Monthly tech reimbursements
• A culture built on innovation that values big ideas, no matter where they come from
• Equity in a rapidly growing startup backed by top-tier VCs

As a Sr. PM of Search, you are the owner of search end-to-end at HCP — both the platform infrastructure that powers search across every domain and the Global Search experience that pros interact with directly. Your primary customers are internal domain teams consuming your search APIs and the pros using search every day. You hold two perspectives simultaneously: building an elite developer experience for internal teams while shaping the end-user search experience that pros rely on. You set the long-term vision for how search at HCP scales, evolves, and delivers high-quality results — from the API layer to the search bar.

Our team is passionate, empathetic, hard working, and above all else focused on improving the lives of our service professionals (our Pros). Our success is their success.

What you do Each Day

• Own the Global Search experience — typeahead, results relevance, and the search UI that pros use daily
• Shape the end-user search experience alongside your designer, informed by pro workflows and feedback
• Balance platform investments (APIs, abstraction layers, observability) with end-user search quality improvements
• Define the long-term vision for search at HCP — both the platform infrastructure and the end-user experience
• Identify opportunities to accelerate product velocity to meet domain teams' needs
• Make decisions about infrastructure and internal builds that will have the most direct impacts on our Pros and our business
• Bring an AI-first mindset to your work - using AI tools to compress discovery, spec writing, and cross-functional coordination so the team spends more time building and less time syncing
• Analyze performance, latency, and search quality to proactively surface risks and evaluate opportunities to improve search across the platform
• Own and communicate the Search Platform roadmap, balancing reliability with high-leverage capabilities
• Define and evolve the contracts between the platform and domain teams (i.e. schemas, field standards, APIs...)
• Improve workflows for schema changes and re-indexing to reduce friction and risk
• Partner with engineering on index design, data pipelines, search APIs, and observability
• Improve abstraction layers so domain teams can build search experiences without needing deep infrastructure expertise
• Establish feedback loops with domain teams to continuously improve developer experience and platform usability

Qualifications

• 4+ years of product management experience, specifically with platform, infrastructure, or developer-facing products. Experience with end-user-facing product work is a plus.
• Practical experience working with product management for platforms and ideally search systems (i.e. OpenSearch, Elasticsearch, or similar...)
• Experience defining APIs, SDKs, or internal platform contracts consumed by other teams
• Strong analytical skills with the ability to define and monitor platform health and performance metrics
• SaaS product experience, ideally supporting business workflows where search is mission-critical
• Demonstrated ability to leverage AI tools to accelerate product development, improve engineering collaboration, and ship higher-quality outcomes faster
• Bachelor’s degree or equivalent work experience

What will help you succeed in this role

• Genuine motivation to champion both your internal customers (product/engineering teams) and the pros who use search every day
• Experience working with hybrid search architectures that combine traditional keyword/vector search with AI or LLM-based retrieval (e.g. RAG, semantic search, re-ranking)
• Familiarity with applied ML or LLM integration patterns in product environments
• Ability to operate strategically while unblocking tactical infrastructure issues
• Clear, persuasive communication style that makes complex infrastructure tradeoffs legible to stakeholders
• Genuine care for end-customer outcomes and connecting platform investments to Pro workflows
• Track record of delivering outcomes in fast-paced environments

Location Dependent Information

This role is open to candidates and the expected salary range for this role is $119,000-$149,000. The specific salary for the successful candidate will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location. This role is also eligible to participate in Housecall Pro’s equity plan and the following benefits: health care insurance (medical, dental, vision, disability), employee assistance program, 401(K), flexible time off, paid parental leave, tech reimbursement, and other company benefits. Housecall Pro is growing fast and we’re scaling our team to help enable and accelerate our growth.

Privacy Notice for California Job Candidates - Housecall Pro

🤜🤛  WHAT’S IN IT FOR YOU?

• 💻🌎Remote environment: totally built to make you feel that we are all together in one space without leaving your home office!
• 😎🏝Self Managed PTO: Beach? Mountains? Camping? Discovering new experiences? You are free to take time out as you need!
• ⏰Flexible work hours: We believe that you can reach your professional and personal goals working with us and encourage you to have a work life balance!
• 💡 A culture built on innovation that values big ideas: We are always open to new ideas that will improve the life of our Pros!
• 💻 MacBook (or PC if you prefer!) + Setup Fee ($500): What is remote work without the right tools? Here at HCP, you can choose your computer and set up your home office!

TO BE CONSIDERED FOR THIS ROLE, PLEASE SUBMIT AN UPDATED RESUME TRANSLATED TO ENGLISH

We know what you are thinking…WHAT IS THE ROLE AND WHAT WOULD YOU BE DOING? 👀

As a Senior Staff Product Manager, Risk, you are the strategic architect of the trust and safety ecosystem at HCP. You do not just manage a roadmap; you define the vision for how we protect money movement, accounts, and communications across our entire vertical SaaS platform. You work horizontally across 20+ product teams to identify systemic vulnerabilities and deliver high-leverage, scalable solutions that neutralize threats without compromising the experience of our legitimate Pros.

You are a technical leader who partners with Engineering, Risk Operations, and Analytics to build durable frameworks for fraud detection, security, and abuse prevention. You excel at translating extreme ambiguity into clear, cross-functional execution plans and serve as the definitive leader during critical incident responses. You move seamlessly between deep technical architecture and executive-level strategy, ensuring that risk mitigation is a competitive advantage for the business.

Our team is passionate, empathetic, hard working, and above all else focused on improving the lives of our service professionals (our Pros). Our success is their success.

In your day to day, you will: 

• Define and evangelize the multi-year risk strategy and roadmap, encompassing payments risk, account takeover (ATO), and platform-wide communications abuse
• Architect scalable risk capabilities, including universal signals, limit engines, and policy frameworks that serve the entire HCP product suite
• Lead the most complex, high-stakes cross-squad initiatives to ensure risk protections are integrated into the core product DNA
• Partner with executive leadership to align on risk appetite, loss targets, and the balance between friction and security
• Drive the evolution of internal risk tooling and automation to drastically reduce operational burden for the People and Risk Operations teams
• Lead high-severity incident response efforts, coordinating rapid containment, durable hardening, and executive-level retrospectives
• Act as a force multiplier by mentoring Product Managers and Engineering leads on risk best practices and system design
• Conduct rigorous build vs. buy analyses and manage strategic vendor partnerships to accelerate our defensive capabilities
• Direct the integration of advanced data models and signals into automated enforcement patterns
• Communicate high-impact strategic proposals and technical documentation to align stakeholders across the organization

We think this role is for you if have...

• 7+ years of product management experience with a proven track record of delivering complex, platform-level systems
• Deep domain expertise in Fintech, Payments, Trust & Safety, or Security at scale
• Proven experience driving team efficiency or output quality through the strategic use of AI tools and automation
• Demonstrated ability to influence at the executive level and lead without authority across dozens of teams
• Technical mastery of system architecture, event-driven environments, and enforcement mechanisms
• Advanced data fluency with the ability to define complex metrics and leverage SQL to drive iteration
• Exceptional written and verbal communication skills, specifically in writing high-quality strategic proposals
• Bachelor's degree in a related field or equivalent work experience

What will help you succeed???

• Fluency of account security patterns such as step-up authentication, device/session risk, and credential stuffing defenses
• Deep understanding of card and ACH network concepts including chargebacks, payout controls, and ACH return handling
• Experience building shared platform services like rules engines, risk signal pipelines, and automated policy frameworks
• Strong intuition for the "Pro experience," ensuring that security measures are elegant and non-obstructive
• Ability to remain calm and decisive under pressure during emerging fraud attacks or security incidents
• Experience with vendor evaluation and management for enterprise-grade fraud and risk tooling
• A proactive mindset that anticipates emerging threats before they impact the platform

✨ Let’s talk numbers! ✨
Our compensation range for this role begins at $8,000 USD per month 💵

• A generous benefits program that supports the whole you with medical, dental, vision, life, disability, and 401(k)
• Paid holidays and flexible, take-it-as-you-need-it paid time off
• Monthly tech reimbursements
• A culture built on innovation that values big ideas, no matter where they come from
• Equity in a rapidly growing startup backed by top-tier VCs

Role Overview

As a Senior Staff Product Manager, Risk, you are the strategic architect of the trust and safety ecosystem at HCP. You do not just manage a roadmap; you define the vision for how we protect money movement, accounts, and communications across our entire vertical SaaS platform. You work horizontally across 20+ product teams to identify systemic vulnerabilities and deliver high-leverage, scalable solutions that neutralize threats without compromising the experience of our legitimate Pros.

You are a technical leader who partners with Engineering, Risk Operations, and Analytics to build durable frameworks for fraud detection, security, and abuse prevention. You excel at translating extreme ambiguity into clear, cross-functional execution plans and serve as the definitive leader during critical incident responses. You move seamlessly between deep technical architecture and executive-level strategy, ensuring that risk mitigation is a competitive advantage for the business.

Our team is passionate, empathetic, hard working, and above all else focused on improving the lives of our service professionals (our Pros). Our success is their success.

What you do each day:

• Define and evangelize the multi-year risk strategy and roadmap, encompassing payments risk, account takeover (ATO), and platform-wide communications abuse
• Architect scalable risk capabilities, including universal signals, limit engines, and policy frameworks that serve the entire HCP product suite
• Lead the most complex, high-stakes cross-squad initiatives to ensure risk protections are integrated into the core product DNA
• Partner with executive leadership to align on risk appetite, loss targets, and the balance between friction and security
• Drive the evolution of internal risk tooling and automation to drastically reduce operational burden for the People and Risk Operations teams
• Lead high-severity incident response efforts, coordinating rapid containment, durable hardening, and executive-level retrospectives
• Act as a force multiplier by mentoring Product Managers and Engineering leads on risk best practices and system design
• Conduct rigorous build vs. buy analyses and manage strategic vendor partnerships to accelerate our defensive capabilities
• Direct the integration of advanced data models and signals into automated enforcement patterns
• Communicate high-impact strategic proposals and technical documentation to align stakeholders across the organization

Qualifications:

• 7+ years of product management experience with a proven track record of delivering complex, platform-level systems
• Deep domain expertise in Fintech, Payments, Trust & Safety, or Security at scale
• Proven experience driving team efficiency or output quality through the strategic use of AI tools and automation
• Demonstrated ability to influence at the executive level and lead without authority across dozens of teams
• Technical mastery of system architecture, event-driven environments, and enforcement mechanisms
• Advanced data fluency with the ability to define complex metrics and leverage SQL to drive iteration
• Exceptional written and verbal communication skills, specifically in writing high-quality strategic proposals
• Bachelor's degree in a related field or equivalent work experience

What will help you succeed:

• Fluency of account security patterns such as step-up authentication, device/session risk, and credential stuffing defenses
• Deep understanding of card and ACH network concepts including chargebacks, payout controls, and ACH return handling
• Experience building shared platform services like rules engines, risk signal pipelines, and automated policy frameworks
• Strong intuition for the "Pro experience," ensuring that security measures are elegant and non-obstructive
• Ability to remain calm and decisive under pressure during emerging fraud attacks or security incidents
• Experience with vendor evaluation and management for enterprise-grade fraud and risk tooling
• A proactive mindset that anticipates emerging threats before they impact the platform

Location Dependent Information

This role is open to candidates and the expected salary range for this role is $158,000 - $182,000 + equity. The specific salary for the successful candidate will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location. This role is also eligible to participate in Housecall Pro’s equity plan and the following benefits: health care insurance (medical, dental, vision, disability), employee assistance program, 401(K), flexible time off, paid parental leave, tech reimbursement, and other company benefits. Housecall Pro is growing fast and we’re scaling our team to help enable and accelerate our growth.

Privacy Notice for California Job Candidates - Housecall Pro