Housecall Pro
When start-ups talk about culture, they talk about their trendy office decor and great perks but at Housecall, we do culture a little differently. We believe it's about creating a team that loves each other's company and respects each other's skill. It's about working alongside people who will challenge your boundaries one minute and grab tacos with you the next (and who doesn't love tacos?).
Important Notice: Housecall Pro solely conducts interviews via telephone or Zoom meeting. We will never conduct interviews through Microsoft Teams and all roles require at least one video interview prior to offer. The only legitimate emails from Housecall pro will come from a @housecallpro.com address. Offers and contracts extended will require a signature through Docusign. We will never request banking or sensitive identification details prior to a signed offer and banking/personal information will be collected via our HRIS System, Namely. If you would like to verify the legitimacy of an interview or offer, please send an email to talent@housecallpro.com
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Director, Lifecycle & Customer Journey
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Why Housecall Pro?
Help us build solutions that build better lives. At Housecall Pro, we show up to work every day to make a difference for real people: the home service professionals that support America’s 100 million homes. We’re all about the Pro, and dedicate our days to helping them streamline operations, scale their businesses, and—ultimately—save time so they can be with their families and live well.
While our headquarters are based in Denver, Colorado, our team spans the globe, with teammates across Brazil, Poland, the Philippines, Mexico, and beyond. We care deeply about our customers and foster a culture where our company, people and Pros grow and succeed together—no matter where they’re based. Leadership is as focused on growing team members’ careers as they expect their teams to be on creating solutions for Pros.
We also offer:
- A generous benefits program that supports the whole you with medical, dental, vision, life, disability, and 401(k)
- Paid holidays and flexible, take-it-as-you-need-it paid time off
- Equity in a rapidly growing startup backed by top-tier VCs
- Monthly tech reimbursements
- A culture built on innovation that values big ideas, no matter where they come from
Role Overview
As a Director, Lifecycle & Customer Journey, you are the lead architect of the Pro lifecycle, from initial brand encounter through enrollment, onboarding, and long-term retention. You lead your team to effectively deliver customer and business value by orchestrating a coordinated, AI-powered omni-channel approach. You are a strategic driver of transformation, moving beyond yesterday’s playbooks to build an "always-on" layer of intelligence that gets smarter with every customer interaction. You coach and develop the careers of your direct reports as they hone their craft in lifecycle strategy and automation. You collaborate cross-functionally with Sales, Onboarding, and Customer Success to break down silos, reduce friction, and maximize Pro lifetime value. You lead by influence, bringing clarity to ambiguity and ensuring that every touchpoint—from a Sales handoff to a churn signal—is met with a personalized, high-impact experience.
Our team is passionate, empathetic, hard working, and above all else focused on improving the lives of our service professionals (our Pros). Our success is their success.
What you do each day:
- Define and articulate the strategic vision for the end-to-end Pro journey, ensuring alignment with HCP’s growth and retention objectives
- Oversee the development of AI-first programs in partnership with Sales and Product to nurture prospects through the early enrollment journey
- Design and execute multi-channel onboarding experiences that drive fast time-to-value and early Pro engagement
- Partner with Sales and Success leaders to drive expansion in LTV via automated upsell and proactive retention strategies
- Lead the team in executing segment-specific strategies to drive growth and deeper penetration in priority customer segments
- Collaborate with MarTech and Tooling teams to stand up a scalable, AI-driven toolset for personalized programs across email, SMS, and in-app channels
- Establish KPIs and metrics to monitor conversion, activation, and churn, making data-driven adjustments to improve outcomes
- Oversee the strategy and execution of the Pro-to-Pro referral program to drive organic acquisition
- Encourage a culture of innovation by continuously testing, learning, and optimizing through high-velocity experimentation
- Serve as the key representative for lifecycle strategy at executive meetings, advocating for the systems and partnerships needed to scale
Qualifications:
- 7–12+ years of experience in growth marketing, lifecycle marketing, or CRM, ideally within a SaaS or marketplace business
- Proven track record of owning and moving conversion, retention, or LTV metrics
- Deep omni-channel fluency across email, SMS, in-app, push, and chat (i.e. Braze, HubSpot, Salesforce...)
- Previous experience managing and building high-performing marketing teams
- Strong analytical orientation with the ability to move from customer insight to execution briefs
- Experience with SMB customer bases or field services/trades audience is a strong plus
- Bachelor’s degree or equivalent work experience
What will help you succeed:
- Track record of integrating AI and emerging technologies into organizational strategy and operations to accelerate innovation and scale
- Hands-on experience with AI or ML-driven lifecycle tools (i.e. predictive churn models, propensity models, next-best-action agents)
- Systems thinker who can bring momentum to complex, multi-stakeholder initiatives
- High level of ownership and an obsession with finding friction-less solutions for our Pros
- Analytically rigorous and customer-obsessed; able to zoom out to strategy and zoom in to campaign details
Location Dependent Information
This role is open to candidates and the expected salary range for this role is $122,000-$152,000 + bonus + equity. The specific salary for the successful candidate will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location. This role is also eligible to participate in Housecall Pro’s equity plan and the following benefits: health care insurance (medical, dental, vision, disability), employee assistance program, 401(K), flexible time off, paid parental leave, tech reimbursement, and other company benefits. Housecall Pro is growing fast and we’re scaling our team to help enable and accelerate our growth.
Privacy Notice for California Job Candidates - Housecall Pro
Founded in 2013, Housecall Pro helps home service professionals (Pros) streamline every aspect of their business. With easy-to-use tools for scheduling, dispatching, payments, and more, Housecall Pro enables Pros to save time, grow profitably, and provide best-in-class service.
Housecall Pro’s brand portfolio includes Business Coaching by Housecall Pro, a business coaching solution for home services businesses. Our brands are united by a singular mission to champion our Pros to success.
We support more than 50,000 businesses and have over 2,000 ambitious, mission-driven, genuinely fun-loving teammates across the globe. If you want to do work that impacts real people, supported by a team that will invest in you every step of the way, we’d love to hear from you.
Housecall Pro celebrates diversity and we are committed to creating an inclusive environment. We are an equal opportunity employer and do not discriminate on the basis of gender, race, religion, national origin, ethnicity, disability, gender identity/expression, sexual orientation, veteran or military status, or any other category protected under the law. #LI-Remote
Ready to apply?
Apply to Housecall Pro
Director, Partner Marketing
Share this job
Why Housecall Pro?
Help us build solutions that build better lives. At Housecall Pro, we show up to work every day to make a difference for real people: the home service professionals that support America’s 100 million homes. We’re all about the Pro, and dedicate our days to helping them streamline operations, scale their businesses, and—ultimately—save time so they can be with their families and live well.
While our headquarters are based in Denver, Colorado, our team spans the globe, with teammates across Brazil, Poland, the Philippines, Mexico, and beyond. We care deeply about our customers and foster a culture where our company, people and Pros grow and succeed together—no matter where they’re based. Leadership is as focused on growing team members’ careers as they expect their teams to be on creating solutions for Pros.
We also offer:
- A generous benefits program that supports the whole you with medical, dental, vision, life, disability, and 401(k)
- Paid holidays and flexible, take-it-as-you-need-it paid time off
- Equity in a rapidly growing startup backed by top-tier VCs
- Monthly tech reimbursements
- A culture built on innovation that values big ideas, no matter where they come from
Role Overview
As a Director, Partner Marketing, you are the strategic architect behind Housecall Pro’s partner growth engine. You lead your team to effectively deliver customer and business value by owning the strategy, execution, and growth of our partner marketing function. You are a builder who thrives at the intersection of B2B and B2B2C motions, equally comfortable activating the pro bases of our largest partners as you are driving lead generation for net-new partner organizations. You coach and develop the careers of your direct reports as they hone their craft. You collaborate cross-functionally to develop strong, trusting connections with stakeholders in Sales, BD, Product, and Brand to turn the partner channel into a durable growth lever. You lead by influence, build trust quickly, and advocate for the partner’s voice to shape the culture and strategy within your area.
Our team is passionate, empathetic, hard working, and above all else focused on improving the lives of our service professionals (our Pros). Our success is their success.
What you do each day:
- Define and articulate the strategic vision and direction for the Partner Marketing department, ensuring alignment with HCP’s overall growth objectives
- Oversee the development and execution of integrated, omni-channel campaigns (i.e. email, webinars, live events, direct mail, retail media networks) to drive Pro enrollments
- Lead, coach, and grow the partner marketing team, setting a high bar for craft, accountability, and operational excellence
- Own the enrollment goal for the partnerships channel, executing B2B2C go-to-market motions in collaboration with major partners
- Design and execute an ABM-lite motion for prioritized Key Accounts to generate qualified leads for new partner organizations
- Collaborate with other executives and departments to ensure partner programs plug cleanly into the broader growth engine and lifecycle workflows
- Establish KPIs and metrics to monitor the effectiveness of partner initiatives and make data-driven adjustments to improve ROI
- Oversee the department’s budget, resource planning, and agency relationships to ensure optimal use of resources
- Encourage and drive innovation by identifying new partner playbooks that go beyond traditional co-marketing
- Serve as the department’s key representative at executive meetings, advocating for the partner channel’s contributions to the business
Qualifications:
- 10+ years of marketing experience, with 4+ years leading partner, channel, affiliate, or B2B2C marketing
- Proven track record of hitting acquisition goals by activating a partner's customer or member base
- Experience owning B2B lead generation and ABM motions from target selection through pipeline delivery
- Hands-on expertise running integrated campaigns across email, webinars, live events, and paid media
- Strong commercial instincts with the ability to manage unit economics and hold your own with Sales and Finance leaders
- Previous experience building and scaling high-performing marketing teams
- Experience in vertical SaaS, home services, or marketing to franchise/multi-location customers is a plus
- Bachelor’s degree or equivalent work experience
What will help you succeed:
- Track record of integrating AI and emerging technologies into organizational strategy and operations to accelerate innovation and scale
- Exceptional relationship builder who moves work forward through influence and trust
- Clear, credible communicator who can simplify complex partnership structures for executive audiences
- Energized by a "blank page" environment and the opportunity to build a function from the ground up
- High level of ownership and an obsession with finding creative solutions for our partners and Pros
Location Dependent Information
This role is open to candidates and the expected salary range for this role is $132,000-$165,000 + bonus + equity. The specific salary for the successful candidate will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location. This role is also eligible to participate in Housecall Pro’s equity plan and the following benefits: health care insurance (medical, dental, vision, disability), employee assistance program, 401(K), flexible time off, paid parental leave, tech reimbursement, and other company benefits. Housecall Pro is growing fast and we’re scaling our team to help enable and accelerate our growth.
Privacy Notice for California Job Candidates - Housecall Pro
Founded in 2013, Housecall Pro helps home service professionals (Pros) streamline every aspect of their business. With easy-to-use tools for scheduling, dispatching, payments, and more, Housecall Pro enables Pros to save time, grow profitably, and provide best-in-class service.
Housecall Pro’s brand portfolio includes Business Coaching by Housecall Pro, a business coaching solution for home services businesses. Our brands are united by a singular mission to champion our Pros to success.
We support more than 50,000 businesses and have over 2,000 ambitious, mission-driven, genuinely fun-loving teammates across the globe. If you want to do work that impacts real people, supported by a team that will invest in you every step of the way, we’d love to hear from you.
Housecall Pro celebrates diversity and we are committed to creating an inclusive environment. We are an equal opportunity employer and do not discriminate on the basis of gender, race, religion, national origin, ethnicity, disability, gender identity/expression, sexual orientation, veteran or military status, or any other category protected under the law. #LI-Remote
Ready to apply?
Apply to Housecall Pro
Associate, Content
Share this job
Why Housecall Pro?
Help us build solutions that build better lives. At Housecall Pro, we show up to work every day to make a difference for real people: the home service professionals that support America’s 100 million homes. We’re all about the Pro, and dedicate our days to helping them streamline operations, scale their businesses, and—ultimately—save time so they can be with their families and live well.
While our headquarters are based in Denver, Colorado, our team spans the globe, with teammates across Brazil, Poland, the Philippines, Mexico, and beyond. We care deeply about our customers and foster a culture where our company, people and Pros grow and succeed together—no matter where they’re based. Leadership is as focused on growing team members’ careers as they expect their teams to be on creating solutions for Pros.
We also offer:
- 🌎 Remote environment: Built to make you feel that we are all together in one space without leaving your home office!
- 🏝 Self Managed PTO: Beach? Mountains? Camping? Discovering new experiences? You are free to take time out as you need!
- ⏰ Flexible work hours: We believe that you can reach your professional and personal goals working with us and encourage you to have a work life balance!
- 💡 A culture built on innovation that values big ideas: We are always open to new ideas that will improve the life of our Pros!
- 💻 MacBook (or PC if you prefer!) + Setup Fee ($500): What is remote work without the right tools? Here at HCP, you can choose your computer and set up your home office!
TO BE CONSIDERED FOR THIS ROLE, PLEASE SUBMIT AN UPDATED RESUME TRANSLATED TO ENGLISH
We know what you are thinking…WHAT IS THE ROLE AND WHAT WOULD YOU BE DOING? 👀
As an Associate, Content, you are a detail-oriented, agile leader of workflows who is comfortable both managing complex production cycles and applying a sharp editorial eye to content projects. You have a knack for tracking the fine details, identifying opportunities for operational change, and effectively implementing them across the team. You serve as the primary bridge between the content team and cross-functional partners, ensuring that our brand voice is protected and our projects move from concept to completion without friction. You thrive in a fast-paced environment and take high ownership of the "how" behind our content engine.
Our team is passionate, empathetic, hard-working, and above all else, focused on improving the lives of our service professionals (our Pros). Our success is their success.
In your day to day, you will:
- Serve as the key operational and editorial liaison between content and cross-functional teams, keeping projects moving and stakeholders informed
- Manage day-to-day content production workflows, including intake routing, status tracking, review coordination, and publishing logistics
- Lead the organization and maintenance of the content calendar to ensure the timely delivery of assets across all marketing channels
- Use AI tools to streamline operational and editorial support tasks such as research, QA automation, brief generation, content development, and scheduling
- Coordinate with the editorial lead to gather and organize strategic inputs and outputs for high-priority content projects
- Proofread and edit content for grammar, punctuation, quality, and voice consistency, providing constructive feedback and logic-based reasoning to partners
- Identify and implement process improvements within the content lifecycle to increase team efficiency
- Participate in brainstorming sessions to develop new content ideas and campaign concepts
- Update and manage content-led pages to ensure accuracy, relevance, and alignment with current campaigns
- Manage multiple complex projects simultaneously while meeting strict deadlines
We think this role is for you if have...
- 2-4 years of experience in copywriting, content operations, copyediting, and/or project management
- Demonstrated critical thinking skills and the ability to write and copyedit for diverse audiences and platforms
- Strong proficiency in Google Workspace and project management systems (i.e., Jira/Confluence, Asana, Monday.com, or similar)
- Experience with content management systems (i.e., WordPress, Iterable, Salesforce)
- Bachelor’s degree in Communications, English, Marketing, or equivalent work experience
What will help you succeed???
- Demonstrated ability to leverage AI tools to improve workflows, streamline execution, or enhance outputs
- Exceptional attention to detail and a passion for "clean" copy
- Strong understanding of how content projects and stakeholders connect across integrated campaigns and channels
- Strong communication skills and the ability to influence and operationalize change across different teams with confidence
- Self-starter mentality with a sharp editorial eye and the ability to prioritize in a high-volume environment
✨ Let’s talk numbers! ✨
Our compensation range for this role begins at $29,800-$35,000 USD annually 💵
Housecall Pro is a fintech company founded in 2013. We built a SaaS platform that helps Home Service Professionals operate their businesses. We created the application for plumbers, electricians, and other Pros in the home improvement/trades industries.
Housecall Pro is a simple, cloud-based field service management software platform aimed at helping companies keep track of jobs, monitor technician activity, and produce invoices easily.
Our core product helps our clients with scheduling, dispatching, job management, invoicing, payment processing, marketing, and more. They used to struggle with the ton of paperwork after their hours. Now they can save time, and manage their business in one app.
We support more than 27,000 businesses and have over 1,300 ambitious, mission-driven employees in San Diego, Denver, and all over the world (including 200+ talented and innovative Engineers). #LI-Remote
Founded in 2013, Housecall Pro helps home service professionals (Pros) streamline every aspect of their business. With easy-to-use tools for scheduling, dispatching, payments, and more, Housecall Pro enables Pros to save time, grow profitably, and provide best-in-class service.
Housecall Pro’s brand portfolio includes Business Coaching by Housecall Pro, a business coaching solution for home services businesses. Our brands are united by a singular mission to champion our Pros to success.
We support more than 50,000 businesses and have over 2,000 ambitious, mission-driven, genuinely fun-loving teammates across the globe. If you want to do work that impacts real people, supported by a team that will invest in you every step of the way, we’d love to hear from you.
Housecall Pro celebrates diversity and we are committed to creating an inclusive environment. We are an equal opportunity employer and do not discriminate on the basis of gender, race, religion, national origin, ethnicity, disability, gender identity/expression, sexual orientation, veteran or military status, or any other category protected under the law. #LI-Remote
Ready to apply?
Apply to Housecall Pro
Associate, Content
Share this job
Why Housecall Pro?
Help us build solutions that build better lives. At Housecall Pro, we show up to work every day to make a difference for real people: the home service professionals that support America’s 100 million homes. We’re all about the Pro, and dedicate our days to helping them streamline operations, scale their businesses, and—ultimately—save time so they can be with their families and live well.
While our headquarters are based in Denver, Colorado, our team spans the globe, with teammates across Brazil, Poland, the Philippines, Mexico, and beyond. We care deeply about our customers and foster a culture where our company, people and Pros grow and succeed together—no matter where they’re based. Leadership is as focused on growing team members’ careers as they expect their teams to be on creating solutions for Pros.
We also offer:
- 💻🌎Remote environment: totally built to make you feel that we are all together in one space without leaving your home office!
- 😎🏝Self Managed PTO: Beach? Mountains? Camping? Discovering new experiences? You are free to take time out as you need!
- ⏰Flexible work hours: We believe that you can reach your professional and personal goals working with us and encourage you to have a work life balance!
- 💡 A culture built on innovation that values big ideas: We are always open to new ideas that will improve the life of our Pros!
- 💻 MacBook (or PC if you prefer!) + Setup Fee ($500): What is remote work without the right tools? Here at HCP, you can choose your computer and set up your home office!
TO BE CONSIDERED FOR THIS ROLE, PLEASE SUBMIT AN UPDATED RESUME TRANSLATED TO ENGLISH
We know what you are thinking…WHAT IS THE ROLE AND WHAT WOULD YOU BE DOING? 👀
As an Associate, Content, you are a detail-oriented, agile leader of workflows who is comfortable both managing complex production cycles and applying a sharp editorial eye to content projects. You have a knack for tracking the fine details, identifying opportunities for operational change, and effectively implementing them across the team. You serve as the primary bridge between the content team and cross-functional partners, ensuring that our brand voice is protected and our projects move from concept to completion without friction. You thrive in a fast-paced environment and take high ownership of the "how" behind our content engine.
Our team is passionate, empathetic, hard-working, and above all else, focused on improving the lives of our service professionals (our Pros). Our success is their success.
In your day to day, you will:
- Serve as the key operational and editorial liaison between content and cross-functional teams, keeping projects moving and stakeholders informed
- Manage day-to-day content production workflows, including intake routing, status tracking, review coordination, and publishing logistics
- Lead the organization and maintenance of the content calendar to ensure the timely delivery of assets across all marketing channels
- Use AI tools to streamline operational and editorial support tasks such as research, QA automation, brief generation, content development, and scheduling
- Coordinate with the editorial lead to gather and organize strategic inputs and outputs for high-priority content projects
- Proofread and edit content for grammar, punctuation, quality, and voice consistency, providing constructive feedback and logic-based reasoning to partners
- Identify and implement process improvements within the content lifecycle to increase team efficiency
- Participate in brainstorming sessions to develop new content ideas and campaign concepts
- Update and manage content-led pages to ensure accuracy, relevance, and alignment with current campaigns
- Manage multiple complex projects simultaneously while meeting strict deadlines
We think this role is for you if have...
- 2-4 years of experience in copywriting, content operations, copyediting, and/or project management
- Demonstrated critical thinking skills and the ability to write and copyedit for diverse audiences and platforms
- Strong proficiency in Google Workspace and project management systems (i.e., Jira/Confluence, Asana, Monday.com, or similar)
- Experience with content management systems (i.e., WordPress, Iterable, Salesforce)
- Bachelor’s degree in Communications, English, Marketing, or equivalent work experience
What will help you succeed???
- Demonstrated ability to leverage AI tools to improve workflows, streamline execution, or enhance outputs
- Exceptional attention to detail and a passion for "clean" copy
- Strong understanding of how content projects and stakeholders connect across integrated campaigns and channels
- Strong communication skills and the ability to influence and operationalize change across different teams with confidence
- Self-starter mentality with a sharp editorial eye and the ability to prioritize in a high-volume environment
✨ Let’s talk numbers! ✨
Our compensation range for this role is $29,800-$35,000 USD annually 💵
Housecall Pro is a fintech company founded in 2013. We built a SaaS platform that helps Home Service Professionals operate their businesses. We created the application for plumbers, electricians, and other Pros in the home improvement/trades industries.
Housecall Pro is a simple, cloud-based field service management software platform aimed at helping companies keep track of jobs, monitor technician activity, and produce invoices easily.
Our core product helps our clients with scheduling, dispatching, job management, invoicing, payment processing, marketing, and more. They used to struggle with the ton of paperwork after their hours. Now they can save time, and manage their business in one app.
We support more than 27,000 businesses and have over 1,300 ambitious, mission-driven employees in San Diego, Denver, and all over the world (including 200+ talented and innovative Engineers). #LI-Remote
Founded in 2013, Housecall Pro helps home service professionals (Pros) streamline every aspect of their business. With easy-to-use tools for scheduling, dispatching, payments, and more, Housecall Pro enables Pros to save time, grow profitably, and provide best-in-class service.
Housecall Pro’s brand portfolio includes Business Coaching by Housecall Pro, a business coaching solution for home services businesses. Our brands are united by a singular mission to champion our Pros to success.
We support more than 50,000 businesses and have over 2,000 ambitious, mission-driven, genuinely fun-loving teammates across the globe. If you want to do work that impacts real people, supported by a team that will invest in you every step of the way, we’d love to hear from you.
Housecall Pro celebrates diversity and we are committed to creating an inclusive environment. We are an equal opportunity employer and do not discriminate on the basis of gender, race, religion, national origin, ethnicity, disability, gender identity/expression, sexual orientation, veteran or military status, or any other category protected under the law. #LI-Remote
Ready to apply?
Apply to Housecall Pro