This role follows a day shift schedule, working hours are 5:30am - 4:30pm with designated days off on Sunday, Monday & Tuesday.

The FSQA Supervisor is responsible for supporting the food safety and quality control function within the company. The role includes a combination of supervision and active participation in the tasks to ensure that all products are safe, consistent, of the highest quality, and meet all requirements.

Detailed Responsibilities

Reporting & Planning

• Assign daily and weekly responsibilities for FSQA Techs, Leads, and Sanitors, making sure there are appropriate resources to cover all activities
• Assist FSQA Superintendent with development of daily, weekly, monthly, quarterly & annual schedules.
• Create FSQA Supervisor Recap; document any issues and work with the FSQA Superintendent for resolution
• Be aware & proactive on shift metric reporting, understanding report outs & working on plans for improvement. 

Quality Control

• Oversee core FSQA functions for all process steps while working closely with production to help monitor and resolve any issues. This includes portioning, meal bagging, final box verification, etc.
• Support communications with Production Management regarding any process that does not meet the standard requirements, and work together with necessary parties (e.g., Production Management, Production Team Leads, Production Associates, Maintenance, Warehouse, FSQA Managers and FSQA and Sanitation Associates) to resolve issues
• Conduct GMP audits and notify production management of violations; work with Production to resolve any issue

Food Safety

• Perform daily, weekly, and/or monthly tasks as assigned by FSQA Superintendent and/or FSQA Leadership including, but not limited to: GMP Audits, Metal Detection Verification, Environmental Monitoring Swabbing, Lab Equipment Calibrations, Chemical Titrations, Pre-Shipment Review, Hold Management, and Start of Line and Pre-Operational Inspections. 
• Hold team members and cross-functional partners accountable to Home Chef’s food safety expectations 
• Perform Food Safety record verifications including but not limited to: receiving, pre-operational, cook & chill, metal detection and Pre-Shipment Release. 

Issue Escalation

• Work with FSQA Leadership to help resolve food and non-food procurement quality issues within the shift, including but not limited to, questions related to produce quality, portioning quantity, and missing ingredients 
• Escalate any decisions to FSQA leadership as needed

People Management

• Oversee training programming, holding accountable for delivering all components of the Training program to new FSQA techs, leads, and sanitation associates.
• Train, coach and empower Quality Techs, Leads, and Sanitation associates
• Participate in performance review and corrective action meetings for Quality Tech, Leads,  and sanitation associates with FSQA Superintendent

Training 

• Assist in training of new employees on Food Safety & Quality and Sanitation practices 

Issue Escalation

• Promptly notifies leadership when Food Safety & Quality issues or HACCP/HACQP deviations arise 
• Placing product on FSQA hold and assisting with dispositions as required 

Assisting in Production/Sanitation/Safety duties

• Assist in non-competitive functions when needed: e.g. sweeping floors, moving product and safety investigations

General Responsibilities

• Follow the facility GMPs and help enforce them throughout the facility
• Support the efforts of the company to maintain our food safety system (SQF) and quality and sanitation programs

Attitude and Attendance

• Arrives to work at scheduled time and follows time off request procedure
• Communicates with co-workers in a professional manner
• Treats co-workers with respect at all times
• Escalates attitude issues among associates to FSQA superintendent or Manager
• Employs effective teamwork skills to collaborate with Production 
• Demonstrates ownership of tasks and job responsibilities on a consistent basis.

This position requires 5% travel. 

Qualifications

• High school diploma or equivalent is required
• Proficiency in Microsoft Office programs and Google applications required
• Fluent in reading, writing, and speaking English is required; fluency in Spanish preferred.
• 3+ years of experience working in food quality / food safety, preferred 
• Must be able to attain ServSafe Manager certification within 30 days of hire
• Ability to use, maintenance, and interpret results of laboratory and quality equipment and instrumentation
• Knowledge of filling and weighing equipment.
• Knowledge of metal detection, preferred

This role follows a Day shift schedule, working from 7:00am - 4:00pm, with designated days off on Saturday & Sunday.  Schedule may vary based on occasional site needs. 

The Core FSQA Superintendent is responsible for overseeing the implementation, execution, and continuous improvement of core Food Safety & Quality programs at Home Chef. This role ensures compliance with the SQF (Safe Quality Food) Management System, including the development, execution, and monitoring of the cleaning and sanitation program, master sanitation schedule, food safety and quality plan, and pest control management. The Core Superintendent is also accountable for the Management Review process.The FSQA Superintendent leads by example in driving food safety culture. 

Detailed Responsibilities

Support the design, Implementation & Verification of the Food Safety & Quality Management System

• Ensure the enforcement and continuous improvement of Home Chef’s Food Safety and Quality Systems, designed to meet regulatory, Food Safety and Quality requirements to assure compliance with SQF requirements. 
• Oversee the development, implementation, and execution of the cleaning and sanitation program, including the Master Sanitation Schedule.
• Lead the Management Review process, ensuring that all critical aspects of the FSQA programs are evaluated and improved as necessary.
• Act as the SQF Practitioner, ensuring compliance with SQF standards and maintaining documentation for audits.
• Assist in the gathering, trending and reporting of metrics that effectively measure and communicate performance.
• Works closely with the plant FSQA teams and cross-functionally in understanding, identifying gaps and proposing changes to processes that affect quality systems compliance.
• Act as a backup to the FSQA Manager during their absence, assuming responsibility for managing quality assurance functions and leading the QA team effectively

Support Core FSQA Supervisor & Hourly Staff in day to day operations

• Respond and provide solutions to escalations in a 24/7 production environment
• Provide coverage support as needed in a 24/7 production environment 
• Work with recruiting teams to adequately staff each shift 
• Assist supervisors in personnel coaching as needed

Drive Improvements of Food Safety & Quality Management System

• Identify gaps in programs through internal audit or CAPA 
• Provide thorough corrective actions to deviations and gaps,  ensuring that corrective actions are implemented effectively. 
• Collaborate with cross-functional teams to address any non-conformities and drive continuous improvement.
• Deliver training to plant FSQA teams related to program rollout
• Deliver communication with plant and corporate stakeholders regarding new or updated programs and any critical issues

Develop RTH Supervisory Staff 

• Lead weekly supervisory meetings
• Perform as subject matter expert to new programs rollouts 
• Identify and coach supervisory team on developmental opportunities 
• Conduct performance reviews on direct reports

This position may require up to 10% travel

Qualifications

The requirements listed below are representative of the knowledge, skill, and/or ability needed for this role. Reasonable accommodations may be made to enable individuals with disabilities.

• Completion of a two-year program such as an Associate degree
• Minimum of 2 years of supervisory experience in quality assurance, food safety, food distribution, food manufacturing, supply chain, or related field
• Previous experience with GFSI, SQF and USDA audits preferred.
• Understanding of Quality Management Systems
• Experience developing, implementing, and maintaining food safety and quality programs
• Exceptional written, verbal and interpersonal skills
• Self-starter who is results-oriented, resourceful, and takes initiative
• Capable of handling multiple responsibilities
• Demonstrated ability to embrace change and learn quickly in a fast-paced environment

More About Us

The FSQA manager is responsible for leading and managing the site FSQA team in order to assure the production of high quality, safe and legally compliant products that meet the desired product design and customer expectations. This position is responsible for providing governance of the Food Safety and Quality Management System and lead the implementation of the Home Chef standards at the production facility. The FSQA manager represents the FSQA function at the local plant level and is expected to lead continuous improvement on Food Safety and Quality Assurance. 

Detailed Responsibilities

People Management

• Coach, train and develop FSQA personnel to drive a higher performance level
• Maintain responsibility for ensuring that all FSQA personnel are properly trained to perform job function, as well as possess and in-depth knowledge of food safety and quality principles
• Manage FSQA department staffing in alignment with budget
• Support the development of a talent pipeline for FSQA at the site level
• Partner effectively with other departments to improve food safety and quality

Site FSQA Projects and Priorities

• Lead the FSQA agenda at the site, challenging facility management team where necessary to ensure wholesome products that meet the regulatory requirements
• Lead and support Home Chef and SQF standards implementation at the site and drive the appropriate FSQA mindset and behavior
• Sustain efficient food safety and quality management system, in compliance to SQF, FDA, and Home Chef standards, including CAPA and training programs. 
• Manage Food Safety and Quality incident, supporting decision making for out of specification materials and products, ensuring that relevant corrective and preventive actions are defined and implemented. 
• Accountable for site FSQA review and approval of new products, FSQA risk assessments and change management
• Serve as on-site point person for all regulatory and third party inspections; partners with the plant management team to develop necessary corrective and preventive action plans

Strategy for Improvement of FSQA Objectives

• Lead FSQA Strategy Deployment at the site, delivering against key metrics reflected in the company business objectives
• Utilize internal and external (customer reported) quality data to identify and execute improvement opportunities for FSQA Department and entire plant team
• Collaborate with Production, Warehouse, Continuous Improvement, and other departments to identify and implement initiatives to improve the customer experience (reduce errors)
• Perform key metric, incidents and Continuous Improvement reviews to ensure transparency at management level and coordinate site CAPA activities
• Represent FSQA function on the Site Management Team. 

General Responsibilities 

• Follow the facility GMPs and help enforce policies throughout the facility
• Support the efforts of the company to maintain our food safety system (SQF) and quality programs

Qualifications

The requirements listed below are representative of the knowledge, skill, and/or ability needed for this role. Reasonable accommodations may be made to enable individuals with disabilities.

• 7-10 years experience in quality assurance, food safety, food distribution, food manufacturing, supply chain or related field
• Bachelor’s degree in food science, food technology, microbiology, or related field preferred or 10+ years in food safety and quality assurance with a proven track record of success 
• Strong written and oral communication skills
• Ability to problem solve and work in a fast environment without a lot of structure and/or supervision
• Strong leadership skills
• Strong organizational skills and ability to prioritize multiple tasks/priorities
• Minimum 5 years supervisory experience required with at least 3 years successfully managing multiple shifts and/or departments
• Experience with Ready to Eat operations 
• Previous experience with GFSI, FDA, and USDA inspections, programs, and expectations
• Certifications:  SQF, PCQI, HACCP, and ServeSafe Manager at time of hire or within 6 months of position 

More About Us