Hex's user base is continuing to grow rapidly. We are hiring a Sales Engineer to partner with potential customers to support their Hex evaluations.

About the role

Hex is redefining how teams work with data - combining notebooks, apps, BI, and AI-native workflows into a single collaborative analytics platform. Companies like Anthropic, Cursor, and Brex rely on Hex as a core part of how their data teams operate.

We’re at an exciting stage of growth. Hex is scaling rapidly, with strong momentum in the mid-market and SMB segments. This is a high-impact moment to join: our go-to-market motion is accelerating, our AI capabilities are evolving quickly, and Sales Engineers play a central role in shaping how we win.

As a Sales Engineer, you will leverage your product, ecosystem, and technical expertise to shape how our potential customers evaluate and adopt Hex. You will partner with the Sales team to help prospects understand the challenges in their current state, connect Hex’s value to those challenges, own the technical evaluation, and set them up for long-term success as a customer. This is a consultative, highly technical position where you’ll influence deal strategy, inform product direction, and act as the voice of the customer.

If you want to learn more about the team, what we do, and how we work, please check out our team page!

What you will do

• Serve as a trusted technical advisor to data teams (think: Data Scientist or Analyst writing SQL and Python) and build strong relationships to help them get the most out of Hex during their evaluations
• Own the technical sales cycle and work with end users throughout the Sales cycle from discovery and product demos through trials, and proofs of concept
• Partner closely with Account Executives to develop opportunity-level strategy, execute evaluations, and share feedback to improve your partnership
• Inform the product roadmap by synthesizing product feedback from prospects to share with internal Engineering & Product teams
• Project manage the architecture, security, and technical reviews that prospects require
• Develop content to support users who are a part of evaluations ie. demo projects, documentation, videos, etc.
• As needed, travel to customer on-sites and marketing events to deliver demos and build strong customer relationships

Who you might be

You might be a fit for this role if you have:

• 5+ years of professional work experience
• 3+ years in a Sales Engineer, Solutions Engineer, or similar customer-facing technical role
• Experience working with Mid Market customers (250-2500 employees)
• Experience with land POC/Technical Sales Motions
• Familiarity with data science tooling and workflows, including Python, SQL, and BI tools (Bonus points if you have spent lots of time in notebooks, SQL IDEs, or app-building frameworks.)
• A strong track record of talking to customers - from IC users to senior stakeholders - and solving their problems
• You're an excellent communicator who builds empathy, shares feedback, and grows successful relationships with internal and external stakeholders
• A generalist technical skillset: you don't need a CS degree, but should have a passion and interest for technology and be a creative problem solver
• Experience or interest in working in an early-stage startup environment

In addition to our unique culture, Hex proudly offers a competitive total rewards package, including but not limited to, market-benched salary & equity, comprehensive health benefits, and flexible paid time off.

The OTE (base + variable) range for this role is: $175,000 - $200,000.

The salary range shown may be a reflection of additional factors such as geographical location and skill ranges/levels we’re open to. Placement in the salary range will be decided upon completion of the interview process, taking into account factors like leaving room for growth, internal fairness & parity, your demonstrated skills, and the depth of your experience. Our Recruiting team will be able to provide more details during the process.

By submitting an application the candidate consents to the use of their personal information in accordance with the Hex Privacy policy: https://learn.hex.tech/docs/trust/privacy-policy.

About the Role

Hex is growing fast; we are hiring a Product Expert to nurture and support customers to make them successful with Hex.

Our focus is on building a valuable product that users love, and all your work will feed into that. Our users are "analytically technical" (think: Data Scientist or Analyst writing SQL and Python) and you will engage with them to answer their questions, teach them the inner workings of Hex, and synthesize their feedback. You'll also contribute to building the resources we'll need to quickly scale how we support our growing customer base.

As a Product Expert, you will lean heavily into both your analytics expertise as well as your ability to build deep user empathy to support customers as they use Hex. You will work closely with Sales, Product, and Customer team members to understand our users, speak to Hex's unique capabilities, and provide insight into the things our users need and want most in an analytics data platform. This is not your typical monotonous Support role - you’ll be deep in the technical weeds helping users, hunting down (and squashing!) bugs, and getting creative with how to use Hex to solve complex user workflows.

If you want to learn more about the Customer team, what we do, and how we work, please check out our team page!

About You

• You will help ensure customers are successful by serving as a primary contact for technical questions and use case development throughout the user lifecycle.
• Provide excellent customer support experience (via chat, email, and Slack) by combining deep user empathy, thoughtful insights, and helpful responses to user questions.
• Develop an understanding of the needs of the different types of Hex users and learn how to both apply that knowledge and anticipate their future questions.
• Beyond point-to-point work, you will develop technical content to help users get and stay successful with Hex, including demo projects, documentation, and videos.
• Help us continue to build a product our users love by identifying product weaknesses and common pain points, providing feedback and suggestions to the Product team.

Who you might be

You might be a fit for this role if you have:

• 2+ years experience as a working data scientist, analyst, or analytics engineer, using SQL & Python
• Beyond-the-basics experience with Data Science tooling and workflows, including Python, Jupyter notebooks, SQL, and BI tools.
• Developed analytical thinking ability to effectively troubleshoot complex problems
• A strong track record of talking to customers - from IC users to senior stakeholders - and solving their problems.
• You're an excellent communicator, who builds empathy, shares feedback, and grows successful relationships with internal and external stakeholders.
• A high rate of learning, natural curiosity, and eagerness to debate opinions to find truth.
• A passion for team work, and willingness to be patient, provide honest feedback, and help us build an awesome company culture.
• Based in SF or NYC and excited to work in office at least 2 days per week

🦄 Candidates might have:

• Experience in a user-facing technical capacity - maybe you’ve been a Data Consultant or a Customer Engineer
• Familiarity with the contemporary data stack across ETL, storage, BI, ML, and everything between, with a demonstrated ability to stay up to date with new developments.

In addition to our unique culture, Hex proudly offers a competitive total rewards package, including but not limited to, market-benched salary & equity, comprehensive health benefits, and flexible paid time off.

The salary range for this role is: $115,000 - $125,000.

The salary range shown may be a reflection of additional factors such as geographical location and skill ranges/levels we’re open to. Placement in the salary range will be decided upon completion of the interview process, taking into account factors like leaving room for growth, internal fairness & parity, your demonstrated skills, and the depth of your experience. Our Recruiting team will be able to provide more details during the interview process.

By submitting an application the candidate consents to the use of their personal information in accordance with the Hex Privacy policy: https://learn.hex.tech/docs/trust/privacy-policy.

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Page: https://hexhq.notion.site/the-customer-team-hex?pvs=143

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About the Role

Hex's customer base is growing and changing quickly as our space and product evolve. To keep pace with this growth, we are hiring the next addition to our Customer Engineering team!

Customer Engineering at Hex is a post-sale focused role that works closely with our Account Executives, Product Experts and EPD teams to deliver a top-notch technical customer experience. As a Customer Engineer, you will use your data and project management expertise to effectively onboard new customers as they begin their journey with Hex while setting them up for long-term success. Our CE team works closely with customers throughout their partnership with Hex to build and implement customer-focused frameworks, advise customers on data curation strategies to enable Hex AI, and educate end users on Hex's unique capabilities. Your work is crucial to drive expansion revenue and our product roadmap.

By being hands-on with customers, you are the eyes and ears of the company. A large part of your role will be translating all of that valuable information into insights for Product, GTM leadership, and more! Reporting directly to our Customer Engineering Lead, this role is perfect for someone looking to have a big impact on a growing team and contribute ideas for how this role will continue to change.

What you will do:

• Become a Hex product expert capable of guiding customers through initial product setup, asset development, and technical questions
• Work hands-on with our strategic customers to:
  • Build confidence that Hex is the best place for their organization to work with data
  • Teach Hex best practices and general platform knowledge
  • Advise on data curation strategy to enable Hex AI
  • Drive Hex product adoption with core data personas
• Experiment with implementation, onboarding and training programs aligned to the newest parts of Hex’s product
• Build relationships with Hex owners at customers in your book of business to get valuable feedback, test early product features, and help them drive product adoption
• Identify patterns from your book of business that can be reused, automated, or incorporated into the product experience
• Aggregate and share product feedback internally based on your experiences working hands-on with customers to inform our product roadmap and prioritization

Who you might be:

• You’re customer and data-obsessed. You have 3+ years working in a technical customer-facing role (Sales/Customer Engineering, Solutions Architect, Technical Account Management) in addition to your overall experience.
  • You are genuinely curious about your customers and their challenges working with data
  • You are comfortable meeting with stakeholders and finding creative solutions to address their pain
• You mirror our core data persona’s technical capabilities. You are fluent in SQL and Python. You have familiarity with the data tooling ecosystem (traditional BI, cloud data warehouses, semantic layers, etc.) and are curious about the role of AI in data (bonus if you have experience with it directly!).
• You are excited to learn and build something new. You welcome opportunities to be creative, design and run experiments and are comfortable sharing wins, losses, and learnings.
• You are an effective communicator & advisor. You work well with technical stakeholders (internal & external) to gather/deliver feedback, share timelines, and drive progress. You are comfortable asking for help when you need it.
• You are a strategic problem solver. You are able to break down complex, ambiguous opportunities into discrete, actionable hypotheses to test with minimal overhead.
• Based in NYC and excited to work in office 2 days per week or based in EST timezone 

If you want to learn more about the Customer team, what we do, and how we work, please check out our team page!

In addition to our unique culture, Hex proudly offers a competitive total rewards package, including but not limited to, market-benched salary & equity, comprehensive health benefits, and flexible paid time off.

The on-target-earnings (base + variable) for this role is: $166,000 - $205,000. 

The OTE range shown may be a reflection of additional factors such as geographical location and skill ranges/levels we’re open to. Placement in the OTE range will be decided upon completion of the interview process, taking into account factors like leaving room for growth, internal fairness & parity, your demonstrated skills, and the depth of your experience. Our Recruiting team will be able to provide more details during the interview process.

By submitting an application the candidate consents to the use of their personal information in accordance with the Hex Privacy policy: https://learn.hex.tech/docs/trust/privacy-policy.