About the Role:

Hello Heart is seeking a talented Director, Consultant Relations who will play a critical part in our commercial team by supporting the sales team, focusing on consultant relations. The role will be responsible for helping to build and cultivate relationships in the consulting community, as well as educating consultants on our value proposition and key differentiators. This role is critical to Hello Heart’s growth strategy, and we are seeking individuals with in-depth knowledge of the consulting space, existing relationships, and a passion for digital health solutions. 

Responsibilities:

• Develop and nurture Hello Heart relationships with consulting contacts in your assigned region to generate new growth opportunities for Hello Heart
• Collaborate with key groups at Hello Heart (sales, channel partnerships, medical affairs, marketing) to advance opportunities with prospective clients through our pipeline
• Coordinate and participate in events with key consulting firm offices in your assigned region to further build your network and awareness of Hello Heart; leverage the expertise and resources of our internal Medical Affairs, Marketing, Sales, and Channel Partners teams to make events successful 
• Develop and execute on a national strategy for an assigned portfolio of Consulting Houses; including cultivating national relationships, developing strategic partnerships, driving participation in consulting vendor programs (e.g., Mercer VIP), responding to consultant sourced RFIs

The ideal candidate will have a strong background and interest in healthcare and benefits consulting and experience in sales and/or relationship management. This role sits within the Growth organization and reports directly to our VP of Consultant Relations.  

• 5+ years of experience in Benefits Consulting and/or Consulting Relations
• Experience at a consulting or brokerage firm is strongly preferred 
• Relationships with and understanding of firms such as Mercer, Aon, WTW, Alliant, Segal, Gallagher, and Lockton required 
• Experience with a digital health solution, preferably in a start-up environment
• Excellent poise and presentation skills, strong writing skills
• Experience leveraging technology and tools
• Adept at social selling and networking
• "Go-getter", driven to work in a growing company and help enable teams to sell a solution that gets quick results and can save lives
• Ability to travel 50% of the time
• This position requires candidates to be based in the Midwest

The US base salary range for this full-time position is $170,000.00 to $205,000.00. Salary ranges are determined by role and level. Compensation is determined by additional factors, including job-related skills, experience, and relevant education or training. Please note that the compensation details listed in US role postings reflect the annual salary and bonus only, and do not include equity or benefits

About the Role:

We are looking for an Associate Director, Client Success to lead and grow relationships with our public sector healthcare clients. In this role, you will own strategic accounts end-to-end, driving revenue growth, retention, and long-term partnership value.

Reporting into our Senior Director of Client Success over the Public Sector team, you will serve as a trusted advisor to executive stakeholders while leading complex account strategies across healthcare systems, payers, and public sector organizations. You will operate at the intersection of commercial growth and client impact, ensuring our solutions deliver measurable outcomes.

Responsibilities:

• Develop and execute strategic account plans to drive revenue growth, client adoption, and market expansion
• Own renewals, upsell, and expansion opportunities across assigned high-value accounts
• Identify and pursue new use cases, departments, and service line expansion opportunities
• Serve as the primary point of contact for executive stakeholders, including C-suite, clinical, and procurement leaders
• Build trusted relationships and position Hello Heart as a critical partner to client success
• Lead business reviews with senior stakeholders to align on performance, outcomes, and long-term strategy
• Manage complex renewal cycles and multi-stakeholder procurement processes
• Partner cross-functionally with Product, Clinical, Marketing, and Operations to deliver client outcomes
• Provide market feedback and customer insights to inform product and go-to-market strategy
• Track account performance against key metrics and proactively identify retention risks with mitigation plans
• Travel up to 40% to support client engagement and relationship building

Qualifications:

• Demonstrated fluency in using AI tools to execute workflows, analyze information, and improve productivity, with the ability to evaluate and refine outputs independently
• 7+ years of experience in enterprise sales, strategic account management, or management consulting
• Proven experience managing complex, high-value healthcare accounts across public sector or regulated environments
• Strong experience engaging and influencing C-level healthcare stakeholders
• Deep understanding of healthcare systems, payers, and public sector healthcare ecosystems
• Experience managing long, multi-stakeholder procurement and renewal cycles
• Strong strategic thinking, account planning, and revenue ownership capabilities
• Excellent communication, negotiation, and stakeholder management skills
• Experience working cross-functionally in fast-paced, matrixed organizations
• Bachelor’s degree required; MBA, MPH, or equivalent advanced degree preferred

The US base salary range for this full-time position is $160,000.00 to $190,000.00. Salary ranges are determined by role and level. Compensation is determined by additional factors, including job-related skills, experience, and relevant education or training. Please note that the compensation details listed in US role postings reflect the salary only, and do not include equity or benefits.

About the Role:

Hello Heart is seeking an SMB Enterprise Sales Director to build and sustain valuable prospective client and customer relationships. Our SMB Enterprise Sales Director will be responsible for developing strategic relationships with top benefits executives within employer-sponsored health plans, securing new business through direct employer contracts and channel sales, as well as working with key strategic partners and benefits consultants. This role reports to the SVP, Virtual Sales.  Our team members must be willing to wear multiple hats and adapt to different situations as Hello Heart continues to grow and expand throughout the United States. A true consultative approach with prospective clients and their trusted partners is essential to success in this role.

Responsibilities:

• Lead strategic efforts to build and close new business across SMB Enterprise Employer Accounts (500 to 2,499 employees) in an assigned territory 
• Consistently meet or exceed objectives/quota
• Deliver compelling presentations to prospective clients, consultants, partners, and others to make the case for heart health being a top priority
• Always informed of our products and how clients use them to perform sales activities, as well as understanding our roadmap and competitive differentiation 
• Take the initiative to bring new ideas and observations to the commercial team, promote partnership and resourcefulness
• Develop and maintain intra-company relationships consistent with our values
• Understand the client’s business strategy, challenges, and opportunities to drive meaningful conversations and values for all stakeholders
• Facilitate a smooth transition from Sales to the Customer Success team and assist with upsell opportunities as they arise
  
  

The ideal candidate will have:

• A proven track record and genuine interest in leveraging AI tools for problem-solving and process improvement.
• 5+ years experience in field sales in the employer's benefits or wellness space
• Established network of professional contacts that can be leveraged to quickly build new pipeline
• Successful sales history and consistent 100% quota attainment for the past 3+ years closing deals valued at $200k+.
• Experience selling direct, via channel partners, and consultants
• Fluency in relationship-building, particularly with key decision-makers and influencers. Ability to adapt/modulate style according to different settings and personalities
• Excellent poise and presentation skills, strong writing skills
• "Go-getter", driven to work in a growing company and sell a solution that gets quick results and can save lives
• Tenacious in follow-up and able to think out of the box for traditional outreach attempts in order to identify and connect with key decision-makers
• Flexibility to travel approximately 20% of the time

The US base salary range for this full-time position is $105,000.00 to $125,000.00. Salary ranges are determined by role and level. Compensation is determined by additional factors, including job-related skills, experience, and relevant education or training. Please note that the compensation details listed in US role postings reflect the annual salary and bonus only, and do not include equity or benefits

About the Role

We are looking for a Technical Operations Lead to own and scale the systems, automations, and reporting that power our Support organization. Reporting into our Director of Technical Operations, you will lead administration of Zendesk and other core tools, improve automated deflection workflows, develop AI agents, and build the reporting infrastructure that helps the team operate more effectively. This is an individual contributor role for a builder who can take a complex idea from concept to execution and create scalable, automated solutions with minimal oversight.

Responsibilities

• Own and optimize Zendesk and other core Support systems, including day-to-day administration, configuration, and ongoing improvements
• Manage AI-based deflection tools and related workflows to improve efficiency and the member support experience
• Build and maintain integrations across Support systems and adjacent platforms to ensure reliable data flow and operational continuity
• Create dashboards, reporting, and data visualizations that help Support leaders monitor performance and make informed decisions
• Evaluate and implement new tools, processes, and automations that strengthen Support operations and reduce manual work
• Partner with internal teams and vendors to troubleshoot issues, maintain documentation, and build for scale
• Lead independent projects, such as launching new AI automation frameworks or implementing new data collection points, with minimal oversight
• Drive automation and AI innovation, actively seeking out process optimization by leveraging existing AI and automation tools, or independently building new solutions to eliminate manual workflows and elevate team efficiency.

Qualifications

• A proven track record and genuine interest in leveraging AI tools for problem-solving and process improvement.
• 5+ years of experience in technical operations, support operations, business systems, or systems administration
• Experience serving as the primary administrator for a support ticketing platform, with Zendesk strongly preferred
• Experience implementing new tools and integrating multiple systems in a fast-paced environment
• Strong experience with systems administration, workflow automation, troubleshooting, and process improvement
• Experience building reporting and working with data visualization tools like Tableau and Snowflake
• Strong communication and documentation skills, with the ability to work effectively across teams and manage work independently

Tech stack: Zendesk, Forethought, Twilio, Medallia, Gemini, Claude Code, Google Sheets (Apps Script, complex pivot tables, data visualization)

The US base salary range for this full-time position is $90,000 to $110,000. Salary ranges are determined by role and level. Compensation is determined by additional factors, including job-related skills, experience, and relevant education or training. Please note that the compensation details listed in US role postings reflect the salary only, and do not include equity or benefits.

About the role:

We are seeking a strategic and execution-focused Vice President, Customer Success to lead and scale a high-impact client success organization. You will own retention, growth, and client health while building the systems, talent, and operating rigor required to deliver consistent results across segments.

Reporting into our Chief Client Officer, you will lead a team of Customer Success leaders and Managers, enabling them to translate strategy into clear action, strong stakeholder alignment, and measurable outcomes.

Responsibilities:

• Own gross revenue retention of 95% or higher and drive ARR growth through renewals and expansion
• Lead, coach, and develop a high-performing team of Customer Success leaders and Managers
• Establish clear performance standards, accountability, and operating cadence across the organization
• Translate segment strategy into actionable account plans in partnership with Strategy and Segment leadership
• Drive disciplined execution across complex enterprise accounts, ensuring measurable client outcomes
• Build scalable frameworks and playbooks to support new and evolving customer segments
• Identify risks early and partner cross-functionally to mitigate churn and protect revenue
• Architect and optimize lifecycle processes across onboarding, adoption, renewals, and expansion
• Define, track, and operationalize client health metrics to drive proactive decision-making
• Ensure consistent and rigorous use of Salesforce and related systems for visibility and scale
• Partner with Sales, Marketing, Implementation, Strategy, Government Relations, and Enablement to align on customer strategy and execution
• Support enablement initiatives to strengthen account management, operational rigor, and risk mitigation

Qualifications

• Demonstrated ability to leverage AI tools to improve team productivity, automate workflows, and drive scalable customer success operations
• 12+ years of experience leading Customer Success, Account Management, or Sales organizations with ownership of $100M+ ARR and 95% or higher retention
• Proven leadership experience managing leaders and building high-performing, accountable teams at scale
• Experience managing enterprise clients with $1M or higher ARR and navigating complex stakeholder environments
• Strong executive presence with the ability to influence cross-functional stakeholders and drive alignment
• Demonstrated ability to build scalable processes, frameworks, and operating systems in high-growth environments
• Proven ability to incorporate AI tools into daily workflows and team operations to improve efficiency, scalability, and customer experience, while driving adoption across the team
• Experience working in or scaling teams within a high-growth or startup environment
• Willingness to travel approximately 30%

The US base salary range for this full-time position is $240,000 to $255,000. Salary ranges are determined by role and level. Compensation is determined by additional factors, including job-related skills, experience, and relevant education or training. Please note that the compensation details listed in US role postings reflect the salary only, and do not include equity or benefits.

About the Role

Hello Heart is building AI as a company capability, not just in our product, but in how every function operates. We're standing up a small, high-impact AI Enablement team to make that real. Reporting into our VP, Data and AI, you will work directly with leaders across the company to identify manual, time-intensive workflows and rapidly prototype solutions that meaningfully reduce effort and improve outcomes. This role is the builder on that team: the person who turns business problems into working AI solutions, fast. The success in this role will be measured by the impact on efficiency, as measured by the adoption of valuable AI products

You won't be writing strategy decks or facilitating workshops. You'll be sitting with a VP who says "this process takes my team 6 hours a week" and coming back 5 days later with a working prototype that cuts it to 30 minutes. If that sounds like your kind of work, keep reading.

Responsibilities

In your first 6 months, you'll have:

• Shipped 5–10 internal AI workflows that are in daily use across Hello Heart, not prototypes, not demos, real tools people rely on
• Built agents, automations, and LLM-powered applications that measurably reduce cycle time, error rates, or manual effort in targeted workflows
• Created reusable patterns and components that accelerate every subsequent build
• Published an internal library of playbooks, templates, and working examples that other teams can learn from and extend

What the Work Looks Like

• Discover: Partner with functional leaders to understand their highest-friction workflows. Identify where AI can make a material difference, not where it's theoretically possible, but where the ROI is obvious.
• Build: Design and ship secure AI-powered workflows end-to-end. This means prompting, agent design, API integrations, workflow orchestration, and whatever else it takes to get a working solution into people's hands.
• Iterate: Measure usage and impact. Kill what's not working. Double down on what is. Move from prototype to production-grade within weeks, not quarters.
• Scale: Document what works so it can be replicated. Build patterns, not one-offs. Train teams to use and extend what you've built.

Qualifications

• 5+ years of experience in applied AI, product engineering, workflow automation, or a technical ops/product ops role where you actually built things
• Experience working with GTM teams across sales, marketing, CS 
• Experience working in highly regulated environments 
• Experience with change management or driving adoption of new internal tools
• Hands-on proficiency with LLMs, agent frameworks, prompt engineering, and workflow automation platforms, you can build a working AI application end-to-end without waiting for an engineering team
• Strong intuition for translating messy business problems into scoped, buildable solutions
• Comfort working directly with senior leaders, you can run a discovery conversation with a VP and walk away with a clear use case
• Python scripting, API integration, or light engineering skills beyond no-code platforms
• Bias toward shipping over planning. You'd rather show a working prototype than a requirements doc
• A portfolio of AI workflows, agents, or internal tools you've built and can walk us through (we'll ask for this)

Nice to Have

• Healthcare, health-tech, or regulated industry experience
• Familiarity with data platforms, BI tools, or analytics workflows

The US base salary range for this full-time position is $200,000.00 to $225,000.00. Salary ranges are determined by role and level. Compensation is determined by additional factors, including job-related skills, experience, and relevant education or training. Please note that the compensation details listed in US role postings reflect the annual salary and bonus only, and do not include equity or benefits.

About the role:

We're seeking a Senior Manager, CX Enablement to help take our Customer Success team to the next stage of its evolution.  You’ll serve as a trusted operational partner to the Customer Success team’s leadership, and be a force multiplier by documenting “what good looks like” and giving the team the tools and training to execute it at scale.  If you have expertise in Customer Success enablement and are passionate about standardization, optimization and scale (while also being a fun and encouraging partner in team development), then this role is for you.

This role reports to our VP of Revenue Operations & will play a key part in our next stage of growth.

Responsibilities:

• Own, Write & Evolve the CS Playbook - Document & evolve the playbook for how the CS team operates - ranging from daily activities (e.g. how to use key Salesforce reports) to macro strategy (e.g. how to design an account plan that mitigates risk).  Synthesize inputs from leadership across CS, Marketing, Product to create the source of truth “how to” document for CS.
• Talk Tracks & Template Creation - Write content for the team to execute at scale.  Examples include scripts for EBR slides, objection handling answers & email templates.
• Synthesizing GTM Insights - Monitor campaigns (e.g. EBR’s, new product launches) and bubble up themes including customer feedback, which parts of materials are/aren’t resonating & training needs. Be fluent in the details (e.g. based on review of Gong, internal interviews), while also being able to package up insights/recommendations to the executive audience.
• Asset Management - Maintain the database of GTM assets and information in Highspot. Thoughtfully organize to optimize usage, and rigorously update/prune content.
• Information Funnel -  Streamline the high-volume & diverse flow of information (GTM campaigns, operational best practices, technical product details) into digestible format & language.
• Training - Design & conduct engaging training & maintain a 3-6 month training roadmap & in partnership with leadership.

The ideal candidate will have:

• Experienced using AI tools in your daily workflow
• 7+ years of professional experience, with at least 3 years in GTM Enablement 
• Expertise in enablement with Customer Success is required - you bring expertise and best practices from your experience and can help uplevel our team right away. Strong preference for specialized experience in CS, but will consider candidates with broader coverage, provided they have extensive CS experience
• Background in digital health, SaaS, or health tech strongly preferred
• Able to operate with a high degree of autonomy
• Exceptional organizational skills, with proven ability to manage and prioritize a high volume of projects/tasks while keeping multiple stakeholders happy
• Strong written skills required - extensive experience writing slide scripts, talking points, and email templates
• Familiarity with GTM tools such as Salesforce, Highspot, Gong, Salesloft
• Ability to travel up to 20% annually as needed.

The US base salary range for this full-time position is $145,000.00 to $155,000.00. Salary ranges are determined by role and level. Compensation is determined by additional factors, including job-related skills, experience, and relevant education or training. Please note that the compensation details listed in US role postings reflect the annual salary and bonus only, and do not include equity or benefits

About the role: 

We seek a Vice President, Labor Sales with exceptional sales management ability to focus on the Taft-Hartley Labor Union market. You will help inspire and guide a team to achieve extraordinary results. If you're a visionary leader who thrives on fostering growth and driving success, this is your chance to lead a sales team while making a profound impact on cardiovascular health!

The successful candidate will be a seasoned team leader with significant experience in the Taft-Hartley Labor Union sales space, understand their client’s business objectives, and act as their trusted advisor for all things related to heart health and how Hello Heart would fit within their ecosystem.  Successful candidates will enjoy the challenges of working in a fast-paced, complex multi-channel environment that demands teamwork. Our team members must be willing to wear multiple hats and adapt to different situations as Hello Heart continues to grow and expand throughout the United States. 

Responsibilities:

• Lead and manage a high-performing sales team to consistently exceed established sales goals
• Proven ability to develop, motivate, and guide a sales team of direct reports to excel
• Consistently meet or exceed team objectives/quota (annual $8M+)
• Ongoing coaching/mentorship to continue  compelling presentations to prospective clients, consultants, partners, and others to make the case for heart health being a top priority
• Always informed of our products and how clients use them to perform sales activities, as well as understanding our roadmap and competitive differentiation 
• Take the initiative to bring new ideas and observations to the broader team, promote partnership and resourcefulness
• Develop and maintain intra-company relationships consistent with our values
• Understand the client’s business strategy, challenges, and opportunities to drive meaningful conversations and value for all stakeholders
• Facilitate a smooth transition from Sales to the Customer Success team and assist with upsell opportunities as they arise

Requirements:

• Experienced using AI tools in your daily workflow.
• 10+ years of Labor sales management, relationships, and experience.
• 10+ years of sales team leadership & management experience
• Expertise in healthcare, health benefits, digital solutions, or disease management.
• Startup or digital point solution experience is highly preferred.
• Relevant sales experience within the benefits or wellness space is required.
• Established network of professional contacts that can be leveraged to quickly build new pipeline
• Experience selling direct, via channel partners, and consultants
• Fluency in relationship-building, particularly with key decision-makers and influencers.
• Ability to adapt/modulate style according to different settings and personalities
• Excellent poise and presentation skills, strong writing skills
• "Go-getter", driven to work in a growing company and sell a solution that gets quick results and can save lives
• Willingness to travel extensively as needed

The US base salary range for this full-time position is $210,000 to $220,000. Salary ranges are determined by role and level. Compensation is determined by additional factors, including job-related skills, experience, and relevant education or training. Please note that the compensation details listed in US role postings reflect the salary only, and do not include equity or benefits.

About the Role

We are looking for a Senior User Support Specialist to support our Hello Heart users with empathy, technical expertise, and strong judgment. Reporting to our Senior Manager of User Support, you will have the autonomy to guide complex escalations to resolution, serve as a vital user advocate cross-functionally, and spearhead meaningful projects outside of the ticketing queue. This role is designed for someone who finds joy in problem-solving, thrives under self-direction, and is excited by the opportunity to turn complex user issues into clear and lasting resolutions.

Responsibilities

• Lead by example in the queue by maintaining consistent ticket volume, with a high-quality of ticket handling across emails and phone calls, meeting established Service Level Agreements (SLAs) and driving high Customer Satisfaction (CSAT) scores.
• Champion our user experience by guiding users through complex, time-sensitive, and high-visibility escalations from problem discovery to positive resolution.
• Drive automation and AI innovation, actively seeking out process optimization by leveraging existing AI and automation tools, or independently building new solutions to eliminate manual workflows and elevate team efficiency.
• Safeguard member trust and protect member privacy by handling all communication and complex escalations in strict accordance with HIPAA and Hello Heart’s security policies across all support interactions.
• Identify, document, and troubleshoot hardware and software issues, clearly conveying user impact to our internal teams.
• Partner cross-functionally within support and across other departments to surface recurring issues and shape lasting improvements to the user experience.
• Keep teams aligned by communicating early when priorities, dependencies, or tradeoffs may affect quality, accuracy, or timelines.
• Optimize support resources by staying up to date on product developments to continuously refine support workflows, strengthen documentation (FAQs, macros), and elevate the team's efficiency.
• Take the lead on meaningful initiatives outside the ticketing queue, helping to define, measure, and report on projects that improve our operations without compromising core support duties.

Qualifications

• A proven track record and genuine interest in leveraging AI tools for problem-solving and process improvement.
• Exceptional written and verbal communication skills, with a proven ability to de-escalate sensitive situations and translate complex technical issues into clear, empathetic user guidance.
• A demonstrated track record of working independently to manage complex workflows, make sound judgments, and collaborate cross-functionally.
• Experience with Zendesk (or a comparable ticketing platform).
• Ability to work Monday through Friday, 9:00 a.m. to 5:00 p.m. Pacific Time. Ability to be actively available during scheduled shifts to provide live, reliable member support while maintaining a private, secure workspace suitable for handling Protected Health Information (PHI) and Personally Identifiable Information (PII).

Preferred Qualifications

• Experience in a HIPAA-regulated or other privacy-sensitive environment.
• Working proficiency or fluency in spoken and written Spanish.

The US base salary range for this full-time position is $70,000 to $85,000. Salary ranges are determined by role and level. Compensation is determined by additional factors, including job-related skills, experience, and relevant education or training. Please note that the compensation details listed in US role postings reflect the salary only, and do not include equity or benefits.

About the Role:

Hello Heart is seeking a Vice President Sales, Strategic Employer Accounts to build and sustain the most complex and ultimately most valuable prospective client and customer relationships. Our Vice President Sales, Strategic Employer Accounts, will be responsible for developing strategic relationships with top benefits executives within employer-sponsored health plans, securing new business through direct contracts and channel sales, as well as working with key strategic partners and benefits consultants.  Our team members must be willing to wear multiple hats and adapt to different situations as Hello Heart continues to grow and expand throughout the United States. A true consultative approach with prospective clients and their trusted partners is essential to success in this role.

Responsibilities:

• Lead strategic efforts to build and close new business across Strategic Accounts (15,000+ employees)
• Consistently meet or exceed objectives/quota (annual 4M+)
• Deliver compelling presentations to prospective clients, consultants, partners, and others to make the case for heart health being a top priority
• Always informed of our products and how clients use them to perform sales activities, as well as understanding our roadmap and competitive differentiation 
• Take the initiative to bring new ideas and observations to the commercial team, promote partnership and resourcefulness
• Develop and maintain intra-company relationships consistent with our values
• Understand the client’s business strategy, challenges, and opportunities to drive meaningful conversations and values for all stakeholders
• Facilitate a smooth transition from Sales to the Customer Success team and assist with upsell opportunities as they arise
  
  

The ideal candidate will have:

• Experienced using AI tools in your daily workflow
• 10+ years of experience in field sales in the employer's benefits or wellness space
• Established network of professional contacts that can be leveraged to quickly build new pipeline
• Successful sales history and consistent 100% quota attainment for the past 3+ years, closing deals valued at $1M+.
• Experience selling direct, via channel partners, and consultants
• Fluency in relationship-building, particularly with key decision-makers and influencers. Ability to adapt/modulate style according to different settings and personalities
• Excellent poise and presentation skills, strong writing skills
• "Go-getter", driven to work in a growing company and sell a solution that gets quick results and can save lives
• Tenacious in follow-up and able to think out of the box for traditional outreach attempts in order to identify and connect with key decision-makers
• Willingness to travel extensively as needed +50%

The US base salary range for this full-time position is $170,000.00 to $185,000.00. Salary ranges are determined by role and level. Compensation is determined by additional factors, including job-related skills, experience, and relevant education or training. Please note that the compensation details listed in US role postings reflect the salary only, and do not include equity or benefits.

About the role:

Hello Heart is seeking an exceptional, versatile strategy Director to lead our most complex and business-critical opportunities. Reporting to the VP of Strategy, you’ll act as an owner-operator — jumping into ambiguous challenges, designing solutions, and driving outcomes that accelerate growth. Whether it’s unlocking new markets, creating commercial strategies for new product lines, or scaling operational infrastructure, you’ll own high-impact initiatives from zero to one.

Key Responsibilities: 

• Drive end-to-end execution of high-impact initiatives from problem definition through implementation. Build clear project plans, coordinate stakeholders, and deliver measurable outcomes. 
• Go deep into high-impact strategic challenges such as unlocking new markets, expanding within existing ones, or commercializing new product lines.
• Own the analytics behind the initiative you're leading in collaboration with finance, product, and go-to-market teams (e.g. market sizing, policy analysis, forecasting, and pricing)
• Break down highly complex, ambiguous business problems into structured components. Develop clear, actionable recommendations and lead the business through solution design and decision-making
• Define success upfront. Establish and track KPIs and OKRs that are tied to the specific problem at hand. Build tools and processes to monitor progress and drive accountability.
• Operate as the owner of your initiative — driving it from strategy to execution with tight coordination, structured communication, and clear deliverables.
  
  

Qualifications:

• Leverage AI and emerging technologies to enhance how work gets done; designing and deploying automated, multi-step workflows that accelerate research, analysis, decision making, and execution
• Advanced degree (Master's or MBA) required
• 7+ years of experience in management consulting or corporate strategy required (BCG, Bain, etc.)
• Demonstrated ability to independently lead cross-functional initiatives from zero to one and push through ambiguity to drive results.
• Highly analytical and strong critical thinking, able to break down a complex problem into manageable pieces and generate actionable insights
• Excellent communication skills, both written and verbal, with the ability to present complex information in a clear and concise manner
• Growth mindset and flexibility are a must. Comfortable jumping into unfamiliar domains 
• Bias toward action, urgency, and taking full responsibility for delivering outcomes
• Experience working with or in a startup environment

The US base salary range for this full-time position is $175,000.00 to $220,000.00. Salary ranges are determined by role and level. Compensation is determined by additional factors, including job-related skills, experience, and relevant education or training. Please note that the compensation details listed in US role postings reflect the annual salary and bonus only, and do not include equity or benefits.

About the Role: 

Hello Heart is currently looking for a Director, Client Strategy and Growth, to join our growing Customer Experience Team. As a leader within Hello Heart, you will be at the forefront of virtual care helping clients empower their members to improve their heart health and reduce costly events like heart attacks and strokes. 

Your role will specifically focus on client retention and growth, collaboratively developing the client strategy to nurture the relationships in your assigned book of business. 

With your clients and their consultants, you will need to develop deep relationships to truly understand their overall strategy / priorities and help shape our program to deliver on their needs. Internally, you will need to closely collaborate with marketing, our growth, and client success teams to drive awareness of, interest in, and retention & expansion of Hello Heart to their clients.

As a leader within the organization, you will be responsible for bringing market and client feedback into the company. You will work with product, clinical, operations, and others to inform their direction that enables you to grow and maintain our relationships across our portfolio. 

This is a fully remote position reporting to the Senior Director, Client Strategy & Growth 

Responsibilities:

• Account Leadership: Collaboratively build the retention & expansion strategy for Hello Heart for your accounts along with our customer success, consultant relationships, and partnerships teams.
• Relationship Management: Develop relationships with key client decision-makers and influencers to best position Hello Heart and their members for long-term success.
• Revenue Retention & Renewals: Responsible for overall revenue retention year over year to 95% or better 
• Revenue Growth: Drive revenue growth through strategic client expansions, contract negotiations, and upsell opportunities
• Market Analysis: Conduct thorough market and competitive analysis to identify opportunities and trends.
• Industry Knowledge: Stay abreast of industry changes, regulatory updates, and emerging trends within the health plan landscape; bring market feedback to the Hello Heart team to improve product/market fit.

Qualifications: 

• GenAI-fluent, specifically for building client facing materials, summarizing account details, and synthesizing research
• Master of Business Administration (MBA) required
• 3+ years of management / strategy consultant experience required, with 1+ year at the engagement manager, project leader, or manager level
• 5+ years of experience in healthcare, digital health, population health, or equivalent industry
• Experience in growth-stage / start-up companies strongly preferred
• A demonstrated track record of account retention & expansion success
• Strong relationship development and organization navigation skills including experience identifying and engaging key decision partners with success.
• Strong negotiation skills with a proven ability to overcome objections and achieve a win-win deal.
• Attention to detail in everything from relationship strategy to tailoring the pitch through to contract negotiations.
• Ability to travel (approximately 30~50%)

The US base salary range for this full-time position is $185,000.00 to $210,000.00 Salary ranges are determined by role and level. Compensation is determined by additional factors, including job-related skills, experience, and relevant education or training. Please note that the compensation details listed in US role postings reflect the annual salary and bonus only, and do not include equity or benefits.

About the Role

We’re looking for a Senior Product Manager to play a core role in building Hello Heart’s next generation of products across multiple business domains. As part of a rapidly growing product organization, you will help shape new product lines, expand into new markets, and drive meaningful business outcomes in a high-velocity, high-impact environment.

Hello Heart operates in a B2B2C model we sell to enterprises, but at the end of the day, the product you build is a consumer product used by real people to manage their health. We’re looking for someone who is obsessed with impact, deeply curious about user behavior, and motivated by creating products that deliver both business value and meaningful real-world outcomes.

This role emphasizes business thinking, commercial impact, and strong cross-functional partnership. As acting product owner, you’ll work closely with GTM teams to identify product opportunities and validate market needs. Then, you’ll collaborate with Design, Engineering, and Data to translate those opportunities into scalable, high-quality products that deliver real customer value and measurable business results.

If you thrive in ambiguity, love turning insights into scalable products, and want to help build a product organization focused on ownership, business outcomes, and fast execution not just feature delivery, this role is for you.

Responsibilities

• Lead the full product lifecycle, from discovery and opportunity sizing to launch, adoption, and iteration.

• Translate business goals into product opportunities with clear KPIs and hypotheses.

• Make data-driven prioritization decisions that maximize business impact without compromising user value.

• Partner closely with GTM teams to understand customer needs, improve win rates, and support commercial strategy.

• Collaborate with Design, Engineering, and Data to deliver high-quality products that solve meaningful problems.

• Leverage AI tools and workflows to accelerate product discovery, documentation, and decision-making.

• Identify opportunities to incorporate AI-driven capabilities into internal processes and customer-facing features to enhance efficiency and user impact.

• Conduct market and competitive analysis to inform product strategy and uncover new opportunities.

• Define success metrics, analyze product performance, and use data to guide prioritization and direction.

• Drive discussions around pricing, packaging, and product positioning with cross-functional partners.

• Communicate product vision, progress, and insights to executives and cross-functional leaders.

• Take ownership in a fast-moving environment helping to establish best practices and shape a rapidly growing product organization.

Qualifications

• Experienced using AI tools in your daily workflow

• 4+ years of product management experience in SaaS or technology companies, ideally with experience in B2B2C environments.

• Strong business orientation with a proven track record of driving commercial impact, revenue, or customer outcomes.

• Previous experience partnering with global teams, working across multiple time zones while driving results.

• Excellent analytical skills, with comfort in data-driven decision-making and ambiguity.

• Strong communication and storytelling abilities; able to articulate product value and align teams around a shared vision.

• Familiarity with modern AI tools and a strong interest in applying AI to improve product development processes and user experiences.

• History of taking ownership and delivering results in fast-paced, high-growth environments.

• Passion for building products that improve people’s health and create measurable value at scale.

The US base salary range for this full-time position is $165,000 to $190,000. Salary ranges are determined by role and level. Compensation is determined by additional factors, including job-related skills, experience, and relevant education or training. Please note that the compensation details listed in US role postings reflect the salary only, and do not include equity or benefits.