• Running end-to-end UK payroll accurately and on time, including all pay elements, deductions and statutory payments
• Applying and calculating manual tax codes, processing P6/P9 notifications and handling complex tax scenarios
• Completing monthly reconciliations across GL, HMRC and pension providers using Excel
• Managing the full range of statutory payments: SSP, SMP, SPP etc, including manual calculations
• Owning pension scheme administration including auto-enrolment, opt-outs, re-enrolment and provider reconciliations
• Acting as first point of contact for all employee payroll queries daily
• Managing the relationship with our external payroll provider, challenging outputs and driving accuracy
• Contributing to the active project to bring pensions administration in-house

• Hands-on end-to-end UK payroll ownership in a medium to large organisation
• Confident working knowledge of PAYE, NI, statutory payments and auto-enrolment
• Experience with manual tax code calculations and complex statutory payment scenarios
• Strong Excel skills for payroll validation and reconciliation work
• Experience operating alongside an external payroll provider
• Comfortable working at pace in a scaling, deadline-driven environment

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The Opportunity

To lead and embed a consistent, fair, and principle-led Employee Relations (ER) framework across HeliosX. Provide expert oversight and strategic direction of complex ER matters while building manager capability and scalable processes to support our fast-growing, operationally intensive, and regulated business. This role ensures ER is handled with professionalism and empathy, balancing compliance with sound judgement.

Please note this role is hybrid, with an expectation you'll attend our office in Central London 2 days a week.

What you’ll do

• Set and embed clear ER frameworks that define responsibilities, escalation routes and decision ownership between managers, and the People Team.
• Act as custodian of ER policies and procedures across the UK, US and emerging markets, ensuring they are up to date, practical and consistently applied.
• Ensure global consistency of ER approach while allowing for local legislative and cultural nuance.
• Establish standards for ER quality, decision-making and documentation.
• Oversee and provide strategic direction of ER casework (informal and formal) across all employee groups, including frontline, clinical, professional, and senior managers, ensuring judgement based on complexity and risk.
• Lead complex, sensitive and high-risk ER cases, including senior employee matters.
• Provide expert judgement where there is ambiguity, sensitivity or competing risk.
• Lead ACAS conciliation and Employment Tribunal strategy (or equivalent regional dispute resolution) in partnership with Legal and external counsel.
• Identify and mitigate legal, operational and reputational risk arising from ER activity.
• Design and deliver ER training and guidance to build manager capability and confidence.
• Coach managers to address issues early and appropriately, reducing unnecessary escalation.
• Embed clear manager accountability for ER decisions, ensuring cases are managed at the appropriate level and escalation pathways are clear.
• Reduce ER dependency within the People team by improving manager self-sufficiency.
• Line manage and develop ER Advisor(s), building a high-performing and scalable ER function.
• Set clear service standards, response times and quality expectations for ER support.
• Monitor ER data, trends and hotspots to identify systemic issues and capability gaps.
• Provide data-led insight and recommendations to the Director of People Operations to inform wider people strategy.
• Own ER approach for fast-paced, operational environments including frontline, customer services and clinical teams.
• Apply sound commercial judgement in ER decision-making, balancing legal risk, operational continuity, patient safety and business impact.
• Operate confidently within clinical and other regulated environments, ensuring ER processes align with regulatory, governance and safeguarding requirements.
• Partner closely with Clinical Operations and senior operational leaders to ensure ER decisions support safe, compliant and effective service delivery.
• Ensure ER frameworks are fit for shift-based, high-volume contexts and enable timely, proportionate decision-making without unnecessary escalation.
• Balance pace with fairness, consistency, compliance and reputational risk.

What you’ll bring to HeliosX

• Significant experience leading Employee Relations in a complex, high-growth organisation.
• Demonstrable experience managing complex and sensitive ER cases, including senior-level matters.
• Proven experience leading ACAS conciliation and supporting Employment Tribunal processes.
• Expert working knowledge of UK employment law; experience in the US and at one European international jurisdictions is desirable.
• Experience supporting high-volume, operational environments (e.g. customer services, warehousing) and or Clinical Regulated environments.
• Experience managing or developing ER Advisors or similar roles.
• Experience building ER frameworks, policies and scalable ways of working.
• Expert ER judgement and decision-making.
• Strong coaching capability with managers at all levels.
• Excellent written communication, including drafting outcomes, policies and guidance.
• Ability to manage competing priorities in fast-paced, high-volume environments.
• Data-literate, able to interpret ER trends and translate insight into action.
• Confident stakeholder management, including senior leaders and external advisors.
• Ability to balance strategic oversight with hands-on intervention when necessary.
• Human-centred: balances empathy, fairness and professionalism in all ER matters.
• Calm under pressure: able to navigate emotionally charged and complex situations with confidence.
• Commercially aware: understands business impact while maintaining legal and ethical standards.
• Consistent and principled: applies frameworks fairly while exercising sound judgement.
• Builder mindset: motivated by creating sustainable, scalable ER capability.
• Global perspective: able to operate across jurisdictions with cultural and legislative awareness.

Life at HeliosX

At HeliosX, we’re building the future of healthcare. That means we need brilliant, mission-driven people who are excited to innovate, scale, and create change.

Here’s what you can expect:
- 25 Days Holiday (+ public holidays)
- Private healthcare, including dental and vision cover
- Employee Pension with Smart Pension and enhanced parental leave
- Cycle-to-work and Electric Car schemes
- Free monthly products from Dermatica and MedExpress, plus family discounts
- Home office allowance
- Wellbeing perks: Headspace subscription, gym discounts, L&D budget, and free Audible subscription

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