Care Coordinator (Veterinary Receptionist)  

Callowhill

Full-Time *Veterinary experience required*

Join Our Team and Make a Difference for Pets and Their Parents! 

Are you passionate about providing outstanding customer service, love working with animals, and thrive in a fast-paced environment? If so, we are looking for a compassionate and enthusiastic Care Coordinator to join our team. 

We are revolutionizing the way pets and their parents experience veterinary care, grooming, daycare, and boarding. Our Care Coordinators are the heart of our client experience, ensuring every visit is welcoming, seamless, and supportive. 

Why You’ll Love Working Here: 

• Be part of a collaborative, pet-focused team that values your input. 
• Enjoy a modern, thoughtfully designed workspace equipped with the latest technology. 
• Grow in your career with a company committed to low-stress handling and pet wellness. 

Responsibilities Include: 

• Manage client schedules and document pet interactions. 
• Provide detailed information about veterinary services, grooming, daycare, boarding, and retail offerings. 
• Welcome pets and their parents, ensuring a smooth check-in process. 
• Handle calls, answer client inquiries, and resolve concerns professionally. 
• Process financial transactions accurately. 
• Maintain cleanliness standards and contribute to the upkeep of our welcoming environment. 
• Assist in ensuring animals receive proper care, including food, water, and enrichment activities. 

 What We’re Looking For: 

• A warm and friendly demeanor with a client-centric mindset. 
• Previous customer service experience and strong interpersonal skills. 
• Knowledge of basic animal behavior and a passion for pets. 
• Exceptional verbal and written communication skills. 
• The ability to multitask and remain calm under pressure. 
• Proficiency in technology, including phones, computers, and mobile devices. 
• Strength and stamina to interact with active pets of all sizes. 
• A commitment to cleanliness, collaboration, and adaptability. 
• Fear Free and HABRI certification (or a desire to become certified). 

 Perks of Joining the Team:  

• Competitive pay and opportunities for advancement.  
• Work in a state-of-the-art facility designed with pets, their parents, and our team in mind.  
• Flexible scheduling, generous paid time off, and company-paid holiday schedule.  
• Team Pet Care Discounts  
• Health, Dental, and Vision insurance, 401K retirement savings, and more!   
• Pay range: $17-$19/hr based on experience

Apply Today! 

If you are ready to join a team dedicated to providing exceptional care for pets and their families, apply now to become a Care Coordinator. Together, we’ll create a healthier, happier world for pets! 

This is petcare reimagined®.

Center Director (Practice Manager) 

Callowhill

**Veterinary experience required!**

Are you ready to revolutionize pet care? We are reimagining the experience for pets and pet parents, and we’re searching for a Center Director to lead our team. 

If you are passionate about delivering elevated client experiences, building and managing high-performing teams, and driving financial success while making a positive impact in the lives of pets and their families, we want to meet you! 

Why You’ll Love Working Here: 

• Be part of a collaborative, pet-focused team that values your input. 
• Enjoy a modern, thoughtfully designed workspace equipped with the latest technology. 
• Grow in your career with a company committed to low-stress handling and pet wellness. 

Responsibilities Include: 

Client Relations:

• Foster a client-centric environment that meets the needs of pets and their parents. 
• Promote local community engagement through marketing initiatives and onsite events. 
• Resolve client concerns and manage financial arrangements with professionalism and care. 

Team Management: 

• Hire, train, and develop a high-performing support team. 
• Schedule team members and ensure appropriate staffing levels. 
• Conduct performance reviews, manage disciplinary actions, and oversee employee development. 
• Promote a collaborative and positive work culture. 

Financial Oversight: 

• Work with leadership to create budgets, monitor key performance indicators (KPIs), and analyze financial statements. 
• Educate your team on business and client impact metrics. 
• Manage inventory and ensure financial efficiency through proper supply control. 

Facility Management: 

• Ensure proper use and maintenance of the Practice Management System for accurate client records. 
• Supervise cleaning, maintenance, and organization to meet the Company’s elevated standards. 
• Enforce safety and security protocols. 

Marketing & Community Engagement: 

• Collaborate with the marketing team to execute effective advertising and community outreach strategies. 
• Promote internal programs to increase client visits and elevate brand awareness. 

Culture & Team Engagement: 

• Lead by example to create a cooperative and motivated team environment. 
• Uphold the Company’s core values and promote continuous quality improvement. 

 Qualifications: 

• Bachelor’s degree in business or related field (or equivalent experience). 
• Certified Veterinary Practice Manager (CVPM) designation is a plus. 
• Experience in managing a high-touch client service business (e.g., spa, medical office, veterinary practice, hospitality). 

 Core Competencies: 

• Passion for pets and a consumer-centric mindset. 
• Proven ability to manage labor costs, scheduling, and P&L to achieve business goals. 
• Strong leadership skills with the ability to inspire and develop teams. 
• Skilled in adapting to changing operational needs and leveraging technology to improve client experiences. 

 Perks of Joining the Team:  

• Competitive pay and opportunities for advancement.  
• Work in a state-of-the-art facility designed with pets, their parents, and our team in mind.  
• Flexible scheduling, generous paid time off, and company-paid holiday schedule.  
• Team Pet Care Discounts  
• Health, Dental, and Vision insurance, 401K retirement savings, and more! 

Apply Today! 

If you are ready to join a team dedicated to providing exceptional care for pets and their families, apply now to become a Center Director. Together, we’ll create a healthier, happier world for pets! 

This is petcare reimagined®.

Veterinary Technician  

Callowhill

Up to $5,000 Sign-On Bonus and quarterly tech production for CVTs!

**Anesthesia experience required!**

Are you passionate about providing exceptional care to pets and their parents? Do you want to grow your career in a collaborative, positive, and pet-focused environment? Join the team as a Credentialed Veterinary Technician and make a difference in the lives of pets and the community! 

Why You’ll Love Working Here: 

• Be part of a collaborative, pet-focused team that values your input. 
• Enjoy a modern, thoughtfully designed workspace equipped with the latest technology. 
• Grow in your career with a company committed to low-stress handling and pet wellness. 

Responsibilities Include: 

• Assist veterinarians with routine appointments, surgeries, and patient care. 
• Collect and process diagnostic samples, administer medications, and prepare for surgeries. 
• Record detailed patient histories and manage pharmaceutical inventories. 
• Take and interpret radiographs, including dental X-rays, and perform ultrasonic dental cleanings. 
• Monitor general anesthesia, dress wounds, and assist with procedures like catheterization and ear flushes. 
• Maintain and sterilize surgical instruments, equipment, and treatment areas. 
• Educate clients on preventive care, dental hygiene, nutrition, and more. 
• Collaborate with the team to create a positive work environment and assist with onboarding new employees. 
• Champion the company brand by promoting services like grooming, daycare, and retail offerings. 

 What We’re Looking For: 

• Licensure Required: Veterinary Technician licensure in this state 
• Experience: 1–2 years of clinical experience preferred. 
• Client-Centric Focus: Strong communication skills and a passion for building lasting relationships. 
• Physical Stamina: Ability to lift 20+ lbs. and work in a fast-paced, sometimes emotionally demanding environment. 
• Technological Savvy: Interest in using technology to improve veterinary care and client experience. 
• Certifications (Preferred): Fear Free and HABRI certification or a willingness to achieve them. 
• Collaborative Spirit: Highly adaptable and enthusiastic about team-based patient care. 

 Perks of Joining the Team:  

• Competitive pay and opportunities for advancement.  
• Work in a state-of-the-art facility designed with pets, their parents, and our team in mind.  
• Annual CE allowance and PTO
• Flexible scheduling, generous paid time off, and company-paid holiday schedule.  
• Team Pet Care Discounts  
• Health, Dental, and Vision insurance, 401K retirement savings, and more! 

Apply Today! 

If you are ready to join a team dedicated to providing exceptional care for pets and their families, apply now to become a Credentialed Veterinary Technician. Together, we’ll create a healthier, happier world for pets! 

This is petcare reimagined®.

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