About the Manager, Support Vendor Management at Headspace:

We’re looking for a Manager, Support Vendor Management to join our Member Care & Advocacy (MCA) team and lead critical areas of our support operations. You’ll play a pivotal role in shaping how we show up for our members—ensuring every experience is thoughtful, high-quality, and rooted in care—while building the systems and processes that enable us to grow with intention.

This is a unique opportunity to sit at the heart of the member experience. As part of the MCA team, you’ll have a front-row seat to every aspect of the company’s growth, gaining deep insight into what our members need and where we can do better. You’ll serve as a key lead for members’ support experience —making it more seamless, more empathetic, and more impactful. This role will specifically oversee the Support team’s outsourced relationships, which directly shapes how members experience our service.

Most importantly, this role gives you the chance to bring our mission to life in a tangible way, ensuring that every interaction helps members feel supported, understood, and cared for.

What you will do:

• Own and manage the relationship with our Business Process Outsourcer (BPO), ensuring alignment on performance, quality, and operational goals
• Define and execute the strategy for outsourced support, including vendor management, cost optimization, and long-term scalability
• Monitor and evaluate outsourced support performance, leveraging data to identify trends, surface insights, and drive continuous improvement
• Lead a team of agents responsible for handling member interactions, including high risk escalations
• Partner cross-functionally and collaborate with external vendors to ensure alignment on policies, processes, and tooling updates
• Serve as the central point of contact for high-priority escalations, driving timely resolution and maintaining clear communication with stakeholders

What you will bring:

Required Skills:

• 5+ years of experience in customer support or operations, with 3+ years in leadership roles
• Proven experience managing Business Process Outsourcer (BPO) or equivalent vendor relationships
• Strong analytical and reporting skills, with the ability to translate data into actionable insights
• Demonstrated ability to coach, develop, and manage high-performing teams
• Excellent communication and stakeholder management skills, with experience working across internal teams and external partners
• Strong organizational skills with the ability to manage multiple priorities in a fast-paced environment

Preferred Skills:

• Experience in a tech-enabled or digital health/mental health environment
• Familiarity with AI-driven support tools (e.g., chatbots, automation, LLM-based support)
• Experience building or scaling support operations in a high-growth company
• Familiarity with common support tools (e.g., Zendesk, Salesforce, QA platforms, analytics tools)

Location:

We are currently hiring this role remotely in the US and Hybrid for San Francisco (SF). Candidates must permanently reside in the US full-time.
For candidates with a primary residence in the greater SF area, this role will follow our hybrid model. You’ll work 3 days per week from our office, allowing for impactful in-office collaboration and connection, while enjoying the flexibility of remote work for the rest of the week. Your recruiter will share more details about our hybrid model. 

Pay & Benefits:

The anticipated new hire base salary range for this full-time position is $84,600-$118,000 + equity + benefits. 

Our salary ranges are based on the job, level, and location, and reflect the lowest to highest geographic markets where we are hiring for this role within the United States. Within this range, individual compensation is determined by a candidate’s location as well as a range of factors including but not limited to: unique relevant experience, job-related skills, and education or training. 
Your recruiter will provide more details on the specific salary range for your location during the hiring process.

At Headspace, base salary is but one component of our Total Rewards package. We’re proud of our robust package inclusive of: base salary, stock awards, comprehensive healthcare coverage, monthly wellness stipend, retirement savings match, lifetime Headspace membership, generous parental leave, and more. Additional details about our Total Rewards package will be provided during the recruitment process. 

About Headspace

Headspace exists to provide every person access to lifelong mental health support. We combine evidence-based content, clinical care, and innovative technology to help millions of members around the world get support that’s effective, personalized, and truly accessible whenever and wherever they need it.

At Headspace, our values aren’t just what we believe, they’re how we work, grow, and make an impact together. We live them daily: Make the Mission Matter, Iterate to Great, Own the Outcome, and Connect with Courage. These values shape our decisions, guide our collaborations, and define our culture. They’re our shared commitment to building a more connected, human-centered team—one that’s redefining how mental health care supports people today and for generations to come.

Why You’ll Love Working Here:

• A mission that matters—with impact you can see and feel
• A culture that’s collaborative, inclusive, and grounded in our values
• The chance to shape what mental health care looks like next
• Competitive pay and benefits that support your whole self

How we feel about Diversity, Equity, Inclusion and Belonging:

Headspace is committed to bringing together humans from different backgrounds and perspectives, providing employees with a safe and welcoming work environment free of discrimination and harassment. We strive to create a diverse & inclusive environment where everyone can thrive, feel a sense of belonging, and do impactful work together. 

As an equal opportunity employer, we prohibit any unlawful discrimination against a job applicant on the basis of their race, color, religion, gender, gender identity, gender expression, sexual orientation, national origin, family or parental status, disability*, age, veteran status, or any other status protected by the laws or regulations in the locations where we operate. We respect the laws enforced by the EEOC and are dedicated to going above and beyond in fostering diversity across our workplace. 

*Applicants with disabilities may be entitled to reasonable accommodation under the terms of the Americans with Disabilities Act and certain state or local laws. A reasonable accommodation is a change in the way things are normally done which will ensure an equal employment opportunity without imposing undue hardship on Headspace. Please inform our Talent team by filling out this form if you need any assistance completing any forms or to otherwise participate in the application or interview process.

Headspace participates in the E-Verify Program.

Privacy Statement

All member records are protected according to our Privacy Policy. Further, while employees of Headspace (formerly Ginger) cannot access Headspace products/services, they will be offered benefits according to the company's benefit plan. To ensure we are adhering to best practice and ethical guidelines in the field of mental health, we take care to avoid dual relationships. A dual relationship occurs when a mental health care provider has a second, significantly different relationship with their client in addition to the traditional client-therapist relationship—including, for example, a managerial relationship.  

As such, Headspace requests that individuals who have received coaching or clinical services at Headspace wait until their care with Headspace is complete before applying for a position. If someone with a Headspace account is hired for a position, please note their account will be deactivated and they will not be able to use Headspace services for the duration of their employment. 

Further, if Headspace cannot find a role that fails to resolve an ethical issue associated with a dual relationship, Headspace may need to take steps to ensure ethical obligations are being adhered to, including a delayed start date or a potential leave of absence. Such steps would be taken to protect both the former member, as well as any relevant individuals from their care team, from impairment, risk of exploitation, or harm.

For how how we will use the personal information you provide as part of the application process, please see: https://www.headspace.com/applicant-notice

#LI-REMOTE

About the Billing Associate, RCM at Headspace

The Billing Associate, RCM is responsible for supporting front-end revenue cycle workflows, with a focus on financial clearance, insurance eligibility, and authorization processes. This role plays a critical part in ensuring members are financially cleared for services, payer information is accurate, and coverage requirements are met prior to care delivery.

You will work across eligibility verification, benefits navigation, and authorization/referral workflows, while also supporting members and internal teams with billing, member collections, and coverage-related questions. This role requires strong attention to detail, empathy in member interactions, and the ability to navigate multiple payer systems and requirements.

This is a foundational role within RCM, where you will build subject matter expertise, consistently meet productivity and quality expectations, and contribute to process improvements that enhance the member financial experience and revenue integrity.

What you will do:

Financial Clearance, Eligibility & Authorizations

• Verify insurance eligibility and benefits, ensuring accurate coverage details (e.g., copays, deductibles, visit limits) are documented prior to services.
• Obtain and manage prior authorizations and referrals, ensuring payer requirements are met to support timely reimbursement.
• Ensure accurate and up-to-date payer and member insurance information is maintained in systems to prevent claim rejections and delays.
• Identify and resolve eligibility discrepancies, coverage issues, and missing information proactively.

Member & Stakeholder Support

• Support members in navigating employer-sponsored benefits, EAP programs, and insurance coverage, helping them understand financial responsibility and access to care.
• Respond to billing, eligibility, and coverage-related inquiries from members with clarity, accuracy, and empathy.
• Partner with internal teams (clinical, operations, customer support) and external stakeholders (payers, employer partners) to resolve eligibility and authorization issues.
• Serve as a subject matter resource for front-end RCM workflows and payer requirements.

Worklist & Operational Ownership

• Own assigned worklists ensuring completion within established productivity, quality, and SLA expectations.
• Resolve claim denials due to eligibility or authorization related issues.
• Prioritize daily work effectively across competing deadlines, understanding how tasks impact downstream billing and member experience.
• Apply established workflows and sound judgment when resolving eligibility and authorization issues.

Quality, Compliance & Continuous Improvement

• Maintain accurate and complete documentation of eligibility checks, authorizations, and member interactions to support auditability and compliance.
• Identify trends in eligibility errors, authorization delays, claim denials, or payer issues, and escalate or suggest process improvements.
• Support audits and quality reviews related to financial clearance processes.
• Contribute to process improvements, including automation and system enhancements, to improve efficiency and reduce manual work.

Cross-Functional Collaboration & Issue Resolution

• Collaborate with internal and external stakeholders to resolve complex eligibility, authorization, and coverage issues.
• Escalate high-risk or time-sensitive cases appropriately to prevent care delays or claim denials.
• Identify workflow gaps and contribute to solutions that improve financial clearance accuracy and efficiency.

What success looks like:

• Members are financially cleared accurately and efficiently prior to services, minimizing claim denials and rework.
• Eligibility and authorization workflows are completed on time with high accuracy and strong SLA adherence.
• Member and stakeholder inquiries are resolved effectively, with a positive and supportive experience.
• Payer information is consistently accurate, reducing downstream billing errors and delays.
• Trends and improvement opportunities are identified and contribute to more efficient and scalable workflows.

What you will bring:

Required Skills & Experience

• 2–3+ years of experience in healthcare revenue cycle, eligibility verification, authorizations, or related operational roles
• Working knowledge of insurance eligibility, benefits, authorizations, and payer requirements
• Strong attention to detail and ability to maintain accuracy in high-volume workflows
• Ability to manage multiple priorities and meet productivity and SLA expectations
• Strong problem-solving skills and ability to navigate ambiguous or incomplete information
• Excellent communication skills, with the ability to explain complex insurance concepts clearly to members and stakeholders

Preferred Skills

• Experience with EAPs, employer-sponsored benefits, and behavioral health coverage
• Familiarity with payer portals, eligibility tools, and authorization systems
• Experience in member-facing support or customer service within healthcare
• Experience with process improvement, automation, or AI-enabled workflow initiatives

Location:

We are currently hiring this role remotely in the US and Hybrid for San Francisco (SF). Candidates must permanently reside in the US full-time.
For candidates with a primary residence in the greater SF area, this role will follow our hybrid model. You’ll work 3 days per week from our office, allowing for impactful in-office collaboration and connection, while enjoying the flexibility of remote work for the rest of the week. Your recruiter will share more details about our hybrid model. 

Pay & Benefits:

The anticipated new hire hourly range for this full-time position is $25.00-$34.00/hour + equity + benefits. 

Our pay ranges are based on the job, level, and location, and reflect the lowest to highest geographic markets where we are hiring for this role within the United States. Within this range, individual compensation is determined by a candidate’s location as well as a range of factors including but not limited to: unique relevant experience, job-related skills, and education or training. 
Your recruiter will provide more details on the specific salary range for your location during the hiring process.

At Headspace, base salary is but one component of our Total Rewards package. We’re proud of our robust package inclusive of: base salary, stock awards, comprehensive healthcare coverage, monthly wellness stipend, retirement savings match, lifetime Headspace membership, generous parental leave, and more. Additional details about our Total Rewards package will be provided during the recruitment process. 

About Headspace

Headspace exists to provide every person access to lifelong mental health support. We combine evidence-based content, clinical care, and innovative technology to help millions of members around the world get support that’s effective, personalized, and truly accessible whenever and wherever they need it.

At Headspace, our values aren’t just what we believe, they’re how we work, grow, and make an impact together. We live them daily: Make the Mission Matter, Iterate to Great, Own the Outcome, and Connect with Courage. These values shape our decisions, guide our collaborations, and define our culture. They’re our shared commitment to building a more connected, human-centered team—one that’s redefining how mental health care supports people today and for generations to come.

Why You’ll Love Working Here:

• A mission that matters—with impact you can see and feel
• A culture that’s collaborative, inclusive, and grounded in our values
• The chance to shape what mental health care looks like next
• Competitive pay and benefits that support your whole self

How we feel about Diversity, Equity, Inclusion and Belonging:

Headspace is committed to bringing together humans from different backgrounds and perspectives, providing employees with a safe and welcoming work environment free of discrimination and harassment. We strive to create a diverse & inclusive environment where everyone can thrive, feel a sense of belonging, and do impactful work together. 

As an equal opportunity employer, we prohibit any unlawful discrimination against a job applicant on the basis of their race, color, religion, gender, gender identity, gender expression, sexual orientation, national origin, family or parental status, disability*, age, veteran status, or any other status protected by the laws or regulations in the locations where we operate. We respect the laws enforced by the EEOC and are dedicated to going above and beyond in fostering diversity across our workplace. 

*Applicants with disabilities may be entitled to reasonable accommodation under the terms of the Americans with Disabilities Act and certain state or local laws. A reasonable accommodation is a change in the way things are normally done which will ensure an equal employment opportunity without imposing undue hardship on Headspace. Please inform our Talent team by filling out this form if you need any assistance completing any forms or to otherwise participate in the application or interview process.

Headspace participates in the E-Verify Program.

Privacy Statement

All member records are protected according to our Privacy Policy. Further, while employees of Headspace (formerly Ginger) cannot access Headspace products/services, they will be offered benefits according to the company's benefit plan. To ensure we are adhering to best practice and ethical guidelines in the field of mental health, we take care to avoid dual relationships. A dual relationship occurs when a mental health care provider has a second, significantly different relationship with their client in addition to the traditional client-therapist relationship—including, for example, a managerial relationship.  

As such, Headspace requests that individuals who have received coaching or clinical services at Headspace wait until their care with Headspace is complete before applying for a position. If someone with a Headspace account is hired for a position, please note their account will be deactivated and they will not be able to use Headspace services for the duration of their employment. 

Further, if Headspace cannot find a role that fails to resolve an ethical issue associated with a dual relationship, Headspace may need to take steps to ensure ethical obligations are being adhered to, including a delayed start date or a potential leave of absence. Such steps would be taken to protect both the former member, as well as any relevant individuals from their care team, from impairment, risk of exploitation, or harm.

For how how we will use the personal information you provide as part of the application process, please see: https://www.headspace.com/applicant-notice

#LI-REMOTE

About the Billing Specialist (Insurance A/R) at Headspace:

The Billing Specialist (Insurance A/R) is responsible for ensuring timely and accurate insurance A/R resolution across a complex claims portfolio. This role sits at the center of execution and problem-solving—driving follow-up, denials and underpayment resolution, cash acceleration, and process improvements that improve collections outcomes and reduce operational friction.

You will be expected to effectively and independently drive project execution, recommend solutions to enhance existing processes, prioritize between competing deliverables with sound judgment, and communicate assumptions up front to minimize rework.

What you will do:

Insurance A/R Follow-up & Resolution

• Work assigned worklists of complex and high-risk accounts, meeting productivity and quality targets while driving timely A/R resolution.
• Own key insurance collections workflows (e.g., recoupments) and billing / coding accuracy processes (e.g. coding and billing quality audits) end-to-end, driving complete, accurate, and SLA-compliant execution.
• Resolve claim issues across rejections, denials, and underpayments through payer portal review, payer outreach, documentation review, and escalation pathways.
• Research, review, and resolve exceptions and escalations surfaced by teammates and cross-functional partners, bringing issues to closure with strong documentation.
• Maintain high-quality claim notes and documentation standards to ensure auditability, continuity, and efficient handoffs.
• Conduct special projects (e.g. targeted payer issue review, A/R clean-up, etc.) and provide “SWAT” support for high-risk billing areas when needed to reduce write-offs and address aging risk.

Cash, Reporting, and Operational Rigor

• Support weekly / monthly reporting and reconciliation activities and ensure accurate tracking of collections progress and payer behavior.
• Assist with monitoring workload and KPIs, and contribute to the design and implementation of system / process changes and improvement initiatives.
• Contribute to productivity and quality reporting processes, flagging gaps, trends, and opportunities to improve operational performance.
• Partner in delivering team training and strengthening SOP documentation to drive standardized, high-quality execution.
• Actively identify and advance AI and automation opportunities within collections workflows, partnering on pilots and driving adoption to improve efficiency and accuracy.
• Conduct ongoing coding and billing accuracy reviews, implement corrective actions as needed, and partner with Clinical and QA teams to identify retraining and performance improvement opportunities.

Process Improvement & Cross-Functional Problem Solving

• Identify trending claim issues and root causes (rejections, denials, underpayments) and recommend practical remediation strategies to improve collections performance.
• Recommend solutions to enhance existing workflows and leverage available resources to overcome unforeseen issues (e.g., payer constraints, system limitations, unclear routing).
• Prioritize between competing work and project deliverables with sound judgment, communicating assumptions and clarifying requirements up front to minimize rework.
• Identify opportunities to standardize, automate, and reduce manual processes across collections workflows; support testing and adoption of improvements.
• Partner with Product and Engineering on testing and validation of RCM workflow enhancements (e.g., UAT support, requirements feedback) when needed.
• Work cross-functionally with internal teams (e.g., Clinical, Provider Ops, Client/Account partners, Member Support, etc.) to implement and optimize workflows for new and existing health plans, clients, and members.

What success looks like:

• Insurance A/R worklists are executed with speed, accuracy, and strong documentation, resulting in improved aging and collections outcomes.
• Trends and root causes are surfaced early, with clear recommendations that reduce repeat issues and prevent avoidable denials or write-offs.
• Competing priorities are handled with good judgment and proactive communication, minimizing rework and protecting team throughput.
• Workflows become more standardized and efficient through practical improvements and automation support.

What you will bring:

Required Skills:

• 5+ years of Revenue Cycle Management experience with strong knowledge of medical claims and health plan/EAP rules.
• Strong claims follow-up skills across denials, rejections, and underpayments; ability to independently drive resolution to closure.
• Strong root-cause problem solving and attention to detail; high bar for accuracy and documentation.
• Ability to prioritize effectively across competing work and communicate assumptions/needs early to reduce rework and unblock progress.
• Proficiency in Excel and comfort using data to support reporting, reconciliation, and operational decision-making.
• Strong communication and interpersonal skills; ability to collaborate cross-functionally in a fast-paced environment.

Preferred Skills:

• Behavioral health / mental health service line and telehealth billing experience.
• Professional coding certification.
• Experience with process improvement and automation initiatives in RCM operations.
• Experience in B2B2C healthcare environments.

Location:

We are currently hiring this role remotely in the US and Hybrid for San Francisco (SF). Candidates must permanently reside in the US full-time.
For candidates with a primary residence in the greater SF area, this role will follow our hybrid model. You’ll work 3 days per week from our office, allowing for impactful in-office collaboration and connection, while enjoying the flexibility of remote work for the rest of the week. Your recruiter will share more details about our hybrid model. 

Pay & Benefits:

The anticipated new hire hourly range for this full-time position is $31.00-$39.00/hour + equity + benefits. 

Our pay ranges are based on the job, level, and location, and reflect the lowest to highest geographic markets where we are hiring for this role within the United States. Within this range, individual compensation is determined by a candidate’s location as well as a range of factors including but not limited to: unique relevant experience, job-related skills, and education or training. 
Your recruiter will provide more details on the specific salary range for your location during the hiring process.

At Headspace, base salary is but one component of our Total Rewards package. We’re proud of our robust package inclusive of: base salary, stock awards, comprehensive healthcare coverage, monthly wellness stipend, retirement savings match, lifetime Headspace membership, generous parental leave, and more. Additional details about our Total Rewards package will be provided during the recruitment process. 

About Headspace

Headspace exists to provide every person access to lifelong mental health support. We combine evidence-based content, clinical care, and innovative technology to help millions of members around the world get support that’s effective, personalized, and truly accessible whenever and wherever they need it.

At Headspace, our values aren’t just what we believe, they’re how we work, grow, and make an impact together. We live them daily: Make the Mission Matter, Iterate to Great, Own the Outcome, and Connect with Courage. These values shape our decisions, guide our collaborations, and define our culture. They’re our shared commitment to building a more connected, human-centered team—one that’s redefining how mental health care supports people today and for generations to come.

Why You’ll Love Working Here:

• A mission that matters—with impact you can see and feel
• A culture that’s collaborative, inclusive, and grounded in our values
• The chance to shape what mental health care looks like next
• Competitive pay and benefits that support your whole self

How we feel about Diversity, Equity, Inclusion and Belonging:

Headspace is committed to bringing together humans from different backgrounds and perspectives, providing employees with a safe and welcoming work environment free of discrimination and harassment. We strive to create a diverse & inclusive environment where everyone can thrive, feel a sense of belonging, and do impactful work together. 

As an equal opportunity employer, we prohibit any unlawful discrimination against a job applicant on the basis of their race, color, religion, gender, gender identity, gender expression, sexual orientation, national origin, family or parental status, disability*, age, veteran status, or any other status protected by the laws or regulations in the locations where we operate. We respect the laws enforced by the EEOC and are dedicated to going above and beyond in fostering diversity across our workplace. 

*Applicants with disabilities may be entitled to reasonable accommodation under the terms of the Americans with Disabilities Act and certain state or local laws. A reasonable accommodation is a change in the way things are normally done which will ensure an equal employment opportunity without imposing undue hardship on Headspace. Please inform our Talent team by filling out this form if you need any assistance completing any forms or to otherwise participate in the application or interview process.

Headspace participates in the E-Verify Program.

Privacy Statement

All member records are protected according to our Privacy Policy. Further, while employees of Headspace (formerly Ginger) cannot access Headspace products/services, they will be offered benefits according to the company's benefit plan. To ensure we are adhering to best practice and ethical guidelines in the field of mental health, we take care to avoid dual relationships. A dual relationship occurs when a mental health care provider has a second, significantly different relationship with their client in addition to the traditional client-therapist relationship—including, for example, a managerial relationship.  

As such, Headspace requests that individuals who have received coaching or clinical services at Headspace wait until their care with Headspace is complete before applying for a position. If someone with a Headspace account is hired for a position, please note their account will be deactivated and they will not be able to use Headspace services for the duration of their employment. 

Further, if Headspace cannot find a role that fails to resolve an ethical issue associated with a dual relationship, Headspace may need to take steps to ensure ethical obligations are being adhered to, including a delayed start date or a potential leave of absence. Such steps would be taken to protect both the former member, as well as any relevant individuals from their care team, from impairment, risk of exploitation, or harm.

For how how we will use the personal information you provide as part of the application process, please see: https://www.headspace.com/applicant-notice

#LI-REMOTE

About the Staff Product Manager, B2B Employers at Headspace:

We are seeking a Staff Product Manager to define and execute the product strategy for Headspace’s offerings specifically tailored for B2B Employers. You will be responsible for identifying high-impact opportunities within the employer ecosystem, leading the product lifecycle for solutions that drive member acquisition and engagement through employer partnerships, and ensuring our offerings meet the rigorous needs of employers, including clinical efficacy, data security, and regulatory compliance. This role requires a strong understanding of the US healthcare landscape, product management excellence, and a passion for expanding access to mental health and wellness. At Headspace, product leaders are expected to model experimentation with purpose, share feedback with care, and a deep commitment to the member journey.

What you will do:

• Own the B2B Employers product roadmap, prioritizing features and integrations that accelerate payer sales cycles, improve implementation efficiency, and maximize member adoption.
• Conduct in-depth market analysis on the US payer landscape to identify unmet needs, competitive gaps, and opportunities for Headspace to become a core benefit offering.
• Define clear, actionable product requirements for core B2B solutions, including health plan eligibility verification, custom reporting/analytics for employers, and integration into existing health system workflows.
• Partner with the Consumer Product team to align on and ship unified Headspace offerings that serve both B2B and consumer members.
• Partner cross-functionally with Sales, Account Management, Clinical, Legal, and Marketing teams to ensure successful launches and adoption of B2B Employers product features.
• Work closely with Legal and Security teams to ensure all health plan-facing products adhere to relevant regulations (e.g., HIPAA) and Headspace's data governance standards.
• Define, track, and report on key performance indicators (KPIs) for the B2B Employers portfolio, such as payer adoption rates, member engagement within plan segments, and contribution to enterprise bookings.

What you will bring:

Required Qualifications

• 5+ years of experience in Product Management, with at least 2+ years focused on B2B, Enterprise, or Health Tech products.
• Proven track record of defining, launching, and iterating on successful products in a regulated industry, ideally serving the health plan or payer market.
• Exceptional strategic thinking and analytical skills, capable of translating complex business and regulatory problems into clear product roadmaps and specifications.
• Strong communication and interpersonal skills, with the ability to influence and align stakeholders at all levels, both internally and externally.
• Experience working closely with engineering teams on API-driven platforms and integration requirements.

Preferred Qualifications

• Prior experience with digital health in the D2C/B2C sectors.
• Direct knowledge of the payer or managed care organization ecosystem, including sales cycles and key decision-makers.
• A passion for mindfulness, mental health, and the mission of Headspace.

Location: We are currently hiring this role remotely unless based in SF area. Candidates must permanently reside in the US full-time.

For candidates with a primary residence in the greater SF area, this role will follow our hybrid model. You’ll work 3 days per week from our office, allowing for impactful in-office collaboration and connection, while enjoying the flexibility of remote work for the rest of the week. Your recruiter will share more details about our hybrid model. 

Pay & Benefits:

The anticipated new hire base salary range for this full-time position is $122,000-$195,000 + equity + benefits. 

Our salary ranges are based on the job, level, and location, and reflect the lowest to highest geographic markets where we are hiring for this role within the United States. Within this range, individual compensation is determined by a candidate’s location as well as a range of factors including but not limited to: unique relevant experience, job-related skills, and education or training. 
Your recruiter will provide more details on the specific salary range for your location during the hiring process.

At Headspace, base salary is but one component of our Total Rewards package. We’re proud of our robust package inclusive of: base salary, stock awards, comprehensive healthcare coverage, monthly wellness stipend, retirement savings match, lifetime Headspace membership, generous parental leave, and more. Additional details about our Total Rewards package will be provided during the recruitment process. 

About Headspace

Headspace exists to provide every person access to lifelong mental health support. We combine evidence-based content, clinical care, and innovative technology to help millions of members around the world get support that’s effective, personalized, and truly accessible whenever and wherever they need it.

At Headspace, our values aren’t just what we believe, they’re how we work, grow, and make an impact together. We live them daily: Make the Mission Matter, Iterate to Great, Own the Outcome, and Connect with Courage. These values shape our decisions, guide our collaborations, and define our culture. They’re our shared commitment to building a more connected, human-centered team—one that’s redefining how mental health care supports people today and for generations to come.

Why You’ll Love Working Here:

• A mission that matters—with impact you can see and feel
• A culture that’s collaborative, inclusive, and grounded in our values
• The chance to shape what mental health care looks like next
• Competitive pay and benefits that support your whole self

How we feel about Diversity, Equity, Inclusion and Belonging:

Headspace is committed to bringing together humans from different backgrounds and perspectives, providing employees with a safe and welcoming work environment free of discrimination and harassment. We strive to create a diverse & inclusive environment where everyone can thrive, feel a sense of belonging, and do impactful work together. 

As an equal opportunity employer, we prohibit any unlawful discrimination against a job applicant on the basis of their race, color, religion, gender, gender identity, gender expression, sexual orientation, national origin, family or parental status, disability*, age, veteran status, or any other status protected by the laws or regulations in the locations where we operate. We respect the laws enforced by the EEOC and are dedicated to going above and beyond in fostering diversity across our workplace. 

*Applicants with disabilities may be entitled to reasonable accommodation under the terms of the Americans with Disabilities Act and certain state or local laws. A reasonable accommodation is a change in the way things are normally done which will ensure an equal employment opportunity without imposing undue hardship on Headspace. Please inform our Talent team by filling out this form if you need any assistance completing any forms or to otherwise participate in the application or interview process.

Headspace participates in the E-Verify Program.

Privacy Statement

All member records are protected according to our Privacy Policy. Further, while employees of Headspace (formerly Ginger) cannot access Headspace products/services, they will be offered benefits according to the company's benefit plan. To ensure we are adhering to best practice and ethical guidelines in the field of mental health, we take care to avoid dual relationships. A dual relationship occurs when a mental health care provider has a second, significantly different relationship with their client in addition to the traditional client-therapist relationship—including, for example, a managerial relationship.  

As such, Headspace requests that individuals who have received coaching or clinical services at Headspace wait until their care with Headspace is complete before applying for a position. If someone with a Headspace account is hired for a position, please note their account will be deactivated and they will not be able to use Headspace services for the duration of their employment. 

Further, if Headspace cannot find a role that fails to resolve an ethical issue associated with a dual relationship, Headspace may need to take steps to ensure ethical obligations are being adhered to, including a delayed start date or a potential leave of absence. Such steps would be taken to protect both the former member, as well as any relevant individuals from their care team, from impairment, risk of exploitation, or harm.

For how how we will use the personal information you provide as part of the application process, please see: https://www.headspace.com/applicant-notice

About the Senior Manager, Consultant Relations  at Headspace 

This is an exciting career opportunity at a dynamic growth-stage startup. In this role, you will be motivated to transform mental healthcare to improve the health and happiness of the world by engaging and educating health benefits consultants about our solutions.

As a Senior Manager of Consultant Relations, you will be a leader and champion for Headspace with National and Regional benefits consultants. You will be responsible for identifying, developing and maintaining relationship opportunities with health benefits consultants in an effort to increase the visibility of Headspace and ultimately leading to more consultant generated sales opportunities. You’ll work closely with Sales, Client Success, Marketing as well as other internal stakeholders to assist in delivering an engaging and effective message in the market.  

Additionally, as a Manager you will develop, implement and oversee the growth and retention strategies of the department and manage the team of CRMs under your purview. This includes setting clear priorities, coaching the team on influence and deal activation strategies, holding the team accountable to measurable outcomes, and ensuring consistent execution quality across firms and regions.

What you will do:

• Own and deliver against a defined consultant-influenced pipeline target, partnering closely with Sales to ensure adequate pipeline coverage, deal activation, and progression through the funnel.
• Heighten awareness and increase visibility of Headspace with SMEs, Innovation Leaders with high-value Partners (Willis Towers Watson, Mercer, AON, Lockton, etc.) through virtual and onsite meetings and events.
• Establish and maintain a disciplined engagement cadence with priority consulting firms, including executive meetings, quarterly business reviews, joint account planning, and signature events.
• Track, analyze, and report consultant-influenced pipeline performance, including sourced and influenced opportunities, and regularly communicate progress, risks, and mitigation plans to senior leadership.
• Build and manage a consultant relations operating rhythm, including annual planning, quarterly priorities, and monthly execution tracking across activities, events, and deal support.
• Build understanding about our solutions and capabilities, and expand the broader conversion around mental health strategies with key innovation leaders in the benefits consultant/broker space. 
• Lead, coach, and performance-manage a team of Consultant Relations Managers, including goal setting, prioritization, development planning, and regular feedback tied to pipeline impact and execution quality.
• Allocate team resources across consulting firms based on strategic importance and revenue potential, adjusting coverage as business priorities evolve.
• Develop growth strategies and execution plans that drive consultant-influenced pipeline growth, activate joint pursuits, and deliver high-quality revenue opportunities to the sales team.
• Execute on various marketing campaigns that generate demand and awareness. 
• Collaborate with Cross-Functional Leaders from internal teams including Sales, Product, Marketing, Client Success and Operations to execute against OKRs. 
• Develop and negotiate Partnerships with National Consulting Houses and Preferred Vendor Status Agreements. 

What you will bring:

Required Skills:

• 7+ years of experience in the employer healthcare benefit consultant/broker space and at least one year of recent management responsibilities.
• Demonstrated ability to manage and develop high-performing teams, including setting goals, prioritizing work, and driving accountability to outcomes.
• Experience in channel, consulting strategy or business development.
• Good track record of sourcing, developing and maintaining partner relationships.
• Strong interpersonal and relationship skill-building skills, polished communications and proven track record of success with strategic account management.
• Possesses a deep understanding of the health/benefits landscape.
• Self-starter, reliable team player with the ability to deliver quality projects on time.
• Ability to thrive in a fast past and every changing environment and can successfully manage multiple projects with a sense of urgency.
• Working closely with sales to create down-funnel opportunities.
• Ability to travel 25%-30% of the time.

Preferred Skills:

• Experience managing a team, creating strategy and delivering results.
• Past experience working as a consultant relations manager at a digital health organization and/or carrier and/or as an employee benefit consultant.
• Experience building and executing against a regional strategy
• Knowledge of Salesforce

Location:

We are currently hiring this role remotely in the US and Hybrid for San Francisco (SF). Candidates must permanently reside in the US full-time.
For candidates with a primary residence in the greater SF area, this role will follow our hybrid model. You’ll work 3 days per week from our office, allowing for impactful in-office collaboration and connection, while enjoying the flexibility of remote work for the rest of the week. Your recruiter will share more details about our hybrid model. 

Pay & Benefits:

The anticipated new hire base salary range for this full-time position is $124,000-$175,000 + variable compensation + equity + benefits. 

Our salary ranges are based on the job, level, and location, and reflect the lowest to highest geographic markets where we are hiring for this role within the United States. Within this range, individual compensation is determined by a candidate’s location as well as a range of factors including but not limited to: unique relevant experience, job-related skills, and education or training. 
Your recruiter will provide more details on the specific salary range for your location during the hiring process.

At Headspace, base salary is but one component of our Total Rewards package. We’re proud of our robust package inclusive of: base salary, stock awards, comprehensive healthcare coverage, monthly wellness stipend, retirement savings match, lifetime Headspace membership, generous parental leave, and more. Additional details about our Total Rewards package will be provided during the recruitment process. 

About Headspace

Headspace exists to provide every person access to lifelong mental health support. We combine evidence-based content, clinical care, and innovative technology to help millions of members around the world get support that’s effective, personalized, and truly accessible whenever and wherever they need it.

At Headspace, our values aren’t just what we believe, they’re how we work, grow, and make an impact together. We live them daily: Make the Mission Matter, Iterate to Great, Own the Outcome, and Connect with Courage. These values shape our decisions, guide our collaborations, and define our culture. They’re our shared commitment to building a more connected, human-centered team—one that’s redefining how mental health care supports people today and for generations to come.

Why You’ll Love Working Here:

• A mission that matters—with impact you can see and feel
• A culture that’s collaborative, inclusive, and grounded in our values
• The chance to shape what mental health care looks like next
• Competitive pay and benefits that support your whole self

How we feel about Diversity, Equity, Inclusion and Belonging:

Headspace is committed to bringing together humans from different backgrounds and perspectives, providing employees with a safe and welcoming work environment free of discrimination and harassment. We strive to create a diverse & inclusive environment where everyone can thrive, feel a sense of belonging, and do impactful work together. 

As an equal opportunity employer, we prohibit any unlawful discrimination against a job applicant on the basis of their race, color, religion, gender, gender identity, gender expression, sexual orientation, national origin, family or parental status, disability*, age, veteran status, or any other status protected by the laws or regulations in the locations where we operate. We respect the laws enforced by the EEOC and are dedicated to going above and beyond in fostering diversity across our workplace. 

*Applicants with disabilities may be entitled to reasonable accommodation under the terms of the Americans with Disabilities Act and certain state or local laws. A reasonable accommodation is a change in the way things are normally done which will ensure an equal employment opportunity without imposing undue hardship on Headspace. Please inform our Talent team by filling out this form if you need any assistance completing any forms or to otherwise participate in the application or interview process.

Headspace participates in the E-Verify Program.

Privacy Statement

All member records are protected according to our Privacy Policy. Further, while employees of Headspace (formerly Ginger) cannot access Headspace products/services, they will be offered benefits according to the company's benefit plan. To ensure we are adhering to best practice and ethical guidelines in the field of mental health, we take care to avoid dual relationships. A dual relationship occurs when a mental health care provider has a second, significantly different relationship with their client in addition to the traditional client-therapist relationship—including, for example, a managerial relationship.  

As such, Headspace requests that individuals who have received coaching or clinical services at Headspace wait until their care with Headspace is complete before applying for a position. If someone with a Headspace account is hired for a position, please note their account will be deactivated and they will not be able to use Headspace services for the duration of their employment. 

Further, if Headspace cannot find a role that fails to resolve an ethical issue associated with a dual relationship, Headspace may need to take steps to ensure ethical obligations are being adhered to, including a delayed start date or a potential leave of absence. Such steps would be taken to protect both the former member, as well as any relevant individuals from their care team, from impairment, risk of exploitation, or harm.

For how how we will use the personal information you provide as part of the application process, please see: https://www.headspace.com/applicant-notice

About the Staff Product Manager, B2B Employers at Headspace:

We are seeking a Staff Product Manager to define and execute the product strategy for Headspace’s offerings specifically tailored for B2B Employers. You will be responsible for identifying high-impact opportunities within the employer ecosystem, leading the product lifecycle for solutions that drive member acquisition and engagement through employer partnerships, and ensuring our offerings meet the rigorous needs of employers, including clinical efficacy, data security, and regulatory compliance. This role requires a strong understanding of the US healthcare landscape, product management excellence, and a passion for expanding access to mental health and wellness. At Headspace, product leaders are expected to model experimentation with purpose, share feedback with care, and a deep commitment to the member journey.

What you will do:

• Own the B2B Employers product roadmap, prioritizing features and integrations that accelerate payer sales cycles, improve implementation efficiency, and maximize member adoption.
• Conduct in-depth market analysis on the US payer landscape to identify unmet needs, competitive gaps, and opportunities for Headspace to become a core benefit offering.
• Define clear, actionable product requirements for core B2B solutions, including health plan eligibility verification, custom reporting/analytics for employers, and integration into existing health system workflows.
• Partner with the Consumer Product team to align on and ship unified Headspace offerings that serve both B2B and consumer members.
• Partner cross-functionally with Sales, Account Management, Clinical, Legal, and Marketing teams to ensure successful launches and adoption of B2B Employers product features.
• Work closely with Legal and Security teams to ensure all health plan-facing products adhere to relevant regulations (e.g., HIPAA) and Headspace's data governance standards.
• Define, track, and report on key performance indicators (KPIs) for the B2B Employers portfolio, such as payer adoption rates, member engagement within plan segments, and contribution to enterprise bookings.

What you will bring:

Required Qualifications

• 5+ years of experience in Product Management, with at least 2+ years focused on B2B, Enterprise, or Health Tech products.
• Proven track record of defining, launching, and iterating on successful products in a regulated industry, ideally serving the health plan or payer market.
• Exceptional strategic thinking and analytical skills, capable of translating complex business and regulatory problems into clear product roadmaps and specifications.
• Strong communication and interpersonal skills, with the ability to influence and align stakeholders at all levels, both internally and externally.
• Experience working closely with engineering teams on API-driven platforms and integration requirements.

Preferred Qualifications

• Prior experience with digital health in the D2C/B2C sectors.
• Direct knowledge of the payer or managed care organization ecosystem, including sales cycles and key decision-makers.
• A passion for mindfulness, mental health, and the mission of Headspace.

Location: We are currently hiring this role remotely unless based in SF area. Candidates must permanently reside in the US full-time.

For candidates with a primary residence in the greater SF area, this role will follow our hybrid model. You’ll work 3 days per week from our office, allowing for impactful in-office collaboration and connection, while enjoying the flexibility of remote work for the rest of the week. Your recruiter will share more details about our hybrid model. 

Pay & Benefits:

The anticipated new hire base salary range for this full-time position is $140,400-$224,250 + equity + benefits. 

Our salary ranges are based on the job, level, and location, and reflect the lowest to highest geographic markets where we are hiring for this role within the United States. Within this range, individual compensation is determined by a candidate’s location as well as a range of factors including but not limited to: unique relevant experience, job-related skills, and education or training. 
Your recruiter will provide more details on the specific salary range for your location during the hiring process.

At Headspace, base salary is but one component of our Total Rewards package. We’re proud of our robust package inclusive of: base salary, stock awards, comprehensive healthcare coverage, monthly wellness stipend, retirement savings match, lifetime Headspace membership, generous parental leave, and more. Additional details about our Total Rewards package will be provided during the recruitment process. 

About Headspace

Headspace exists to provide every person access to lifelong mental health support. We combine evidence-based content, clinical care, and innovative technology to help millions of members around the world get support that’s effective, personalized, and truly accessible whenever and wherever they need it.

At Headspace, our values aren’t just what we believe, they’re how we work, grow, and make an impact together. We live them daily: Make the Mission Matter, Iterate to Great, Own the Outcome, and Connect with Courage. These values shape our decisions, guide our collaborations, and define our culture. They’re our shared commitment to building a more connected, human-centered team—one that’s redefining how mental health care supports people today and for generations to come.

Why You’ll Love Working Here:

• A mission that matters—with impact you can see and feel
• A culture that’s collaborative, inclusive, and grounded in our values
• The chance to shape what mental health care looks like next
• Competitive pay and benefits that support your whole self

How we feel about Diversity, Equity, Inclusion and Belonging:

Headspace is committed to bringing together humans from different backgrounds and perspectives, providing employees with a safe and welcoming work environment free of discrimination and harassment. We strive to create a diverse & inclusive environment where everyone can thrive, feel a sense of belonging, and do impactful work together. 

As an equal opportunity employer, we prohibit any unlawful discrimination against a job applicant on the basis of their race, color, religion, gender, gender identity, gender expression, sexual orientation, national origin, family or parental status, disability*, age, veteran status, or any other status protected by the laws or regulations in the locations where we operate. We respect the laws enforced by the EEOC and are dedicated to going above and beyond in fostering diversity across our workplace. 

*Applicants with disabilities may be entitled to reasonable accommodation under the terms of the Americans with Disabilities Act and certain state or local laws. A reasonable accommodation is a change in the way things are normally done which will ensure an equal employment opportunity without imposing undue hardship on Headspace. Please inform our Talent team by filling out this form if you need any assistance completing any forms or to otherwise participate in the application or interview process.

Headspace participates in the E-Verify Program.

Privacy Statement

All member records are protected according to our Privacy Policy. Further, while employees of Headspace (formerly Ginger) cannot access Headspace products/services, they will be offered benefits according to the company's benefit plan. To ensure we are adhering to best practice and ethical guidelines in the field of mental health, we take care to avoid dual relationships. A dual relationship occurs when a mental health care provider has a second, significantly different relationship with their client in addition to the traditional client-therapist relationship—including, for example, a managerial relationship.  

As such, Headspace requests that individuals who have received coaching or clinical services at Headspace wait until their care with Headspace is complete before applying for a position. If someone with a Headspace account is hired for a position, please note their account will be deactivated and they will not be able to use Headspace services for the duration of their employment. 

Further, if Headspace cannot find a role that fails to resolve an ethical issue associated with a dual relationship, Headspace may need to take steps to ensure ethical obligations are being adhered to, including a delayed start date or a potential leave of absence. Such steps would be taken to protect both the former member, as well as any relevant individuals from their care team, from impairment, risk of exploitation, or harm.

For how how we will use the personal information you provide as part of the application process, please see: https://www.headspace.com/applicant-notice

About the Mental Health Coach at Headspace:

As Mental Health Coach, you play an instrumental role in making the Headspace mission a reality! You will help people adapt to living healthier lives by discovering their personal strengths, motivations, and skills that will enable them to make lasting changes in their mindsets and behaviors. Coaches have regular touch points w/ their members to assist them in constructing attainable goals, offer support and encouragement, track successes and setbacks, and provide resources, tips and strategies to facilitate on-going progress.

Coaches are an integral part of each member’s multidisciplinary care team. They use previous clinical and/or coaching experience, good judgment, and our guidelines to discern when to refer members to a higher level of care, such as Therapy and/or Psychiatry, or other internal or external resources. You will collaborate with our psychiatrists and therapists to help develop and reinforce progress, as appropriate.

Headspace Care coaching is delivered entirely through text-based-chat within the Headspace app. This means you’ll be providing services through the use of a computer and with a strong ability to translate your skills into writing. In addition to coaching our members, you’ll also have biweekly 1:1 supervision outside of your coaching hours and our Team Meeting recordings will be available for you to view when they are available. 

Headspace coaches are ready to be part of a community working collaboratively to make mental health support accessible to everyone, no matter their background or experience. 

What you will do:

• Carry a full, active caseload of members and complete intakes of new members
• Attend and respond to multiple tasks, situations and responsibilities simultaneously throughout your shift
• Maintain accurate and timely documentation and paperwork (I.e. assessments, care plans, daily notes and other required paperwork)
• Excellent communication, writing and typing skills (spelling, grammar, syntax)
• Collaborate through notes with member's Clinical Team to collaborate on their care plan
• Coaching support around a variety of topics such as depression, anxiety, stress management, relationships, communication, and career
• Assess risk in the moment with members using the Columbia-Suicide Severity Rating Scale (C-SSRS), taking the appropriate next steps and escalating care as needed.

What you will bring:

• A minimum of two years of relevant experience, 6 months of which must have occurred with direct supervision, under a qualified, credentialed or licensed supervisor
• Master’s degree in psychology-related field

               OR

Bachelor’s degree and coaching certificate from an NBHWC approved program 

• Knowledge of coaching techniques such as Motivational Interviewing, SMART goal setting, assessing stages of change/readiness, etc.
• Ability to deliver text-based care 
• Fluency in Google Suite

Preferred but not required

• Bilingual (French or Spanish)
• Experience with triage and working within a team-based care model
• Have worked with a text-based platform providing care in the past

Additional Requirements For Bilingual Coaches Only

As a coach who supports our French or Spanish Services Program, you are required to demonstrate writing proficiency at the following level for any language that you are working in:

• Understand a wide range of longer and more demanding texts
• Can recognize and respond to implicit meaning in text/ chat form
• Express ideas without too much searching for vocabulary or expressions
• Effectively use the language for social, coaching and  professional situations
• Create well-structured and detailed texts on complex topics

How we feel about Diversity, Equity, Inclusion and Belonging:

Headspace is committed to bringing together humans from different backgrounds and perspectives, providing employees with a safe and welcoming work environment free of discrimination and harassment. We strive to create a diverse & inclusive environment where everyone can thrive, feel a sense of belonging, and do impactful work together. 

As an equal opportunity employer, we prohibit any unlawful discrimination against a job applicant on the basis of their race, color, religion, gender, gender identity, gender expression, sexual orientation, national origin, family or parental status, disability*, age, veteran status, or any other status protected by the laws or regulations in the locations where we operate. We respect the laws enforced by the EEOC and are dedicated to going above and beyond in fostering diversity across our workplace. 

*Applicants with disabilities may be entitled to reasonable accommodation under the terms of the Americans with Disabilities Act and certain state or local laws. A reasonable accommodation is a change in the way things are normally done which will ensure an equal employment opportunity without imposing undue hardship on Headspace Health. Please inform our Talent Acquisition team by filling out this form if you need any assistance completing any forms or to otherwise participate in the application or interview process.

Headspace participates in the E-Verify Program.

Privacy Statement

All member records are protected according to our Privacy Policy. Further, while employees of Headspace (formerly Ginger) cannot access Headspace products/services, they will be offered benefits according to the company's benefit plan. To ensure we are adhering to best practice and ethical guidelines in the field of mental health, we take care to avoid dual relationships. A dual relationship occurs when a mental health care provider has a second, significantly different relationship with their client in addition to the traditional client-therapist relationship—including, for example, a managerial relationship.  

As such, Headspace requests that individuals who have received coaching or clinical services at Headspace wait until their care with Headspace is complete before applying for a position. If someone with a Headspace account is hired for a position, please note their account will be deactivated and they will not be able to use Headspace services for the duration of their employment. 

Further, if Headspace cannot find a role that fails to resolve an ethical issue associated with a dual relationship, Headspace may need to take steps to ensure ethical obligations are being adhered to, including a delayed start date or a potential leave of absence. Such steps would be taken to protect both the former member, as well as any relevant individuals from their care team, from impairment, risk of exploitation, or harm.

For how how we will use the personal information you provide as part of the application process, please see: https://organizations.headspace.com/page/applicant-notice. 

________________________________________________________________________________________________________

#LI-NS1

About the Mental Health Coach (Part-Time W2) at Headspace:

As a Mental Health Coach with Headspace, you play an instrumental role in making our mission a reality! You will help people adapt to living healthier lives by discovering their personal strengths, motivations, and skills that will enable them to make lasting changes in their mindsets and behaviors. Coaches have regular touchpoints w/ their members to assist them in constructing attainable goals, offer support and encouragement, track successes and setbacks, and provide resources, tips and strategies to facilitate on-going progress.

Coaches are an integral part of each member’s multidisciplinary care team. They use previous clinical and/or coaching experience, good judgment, and our guidelines to discern when to refer members to a higher level of care, such as Therapy and/or Psychiatry, or other internal or external resources. You will collaborate with our psychiatrists and therapists to help develop and reinforce progress, as appropriate.

Headspace coaching is delivered through text-based chat and video within the Headspace app, and coaches are trained and expected to support members across multiple modalities, including real-time (“in-the-moment”) support, scheduled chat sessions, and video coaching. This means as a Headspace coach you’ll be providing services through the use of a computer and with a strong ability to translate your skillset both into writing and verbally. In addition to coaching our members, you’ll also take advantage of team meetings, supervision, and training. 

Headspace coaches are ready to be part of a community working collaboratively to bring greater mental health access to the world.

Important Note:

We provide 24/7 support to our members, this means coaches may be asked to cover holidays. We are unable to hire licensed clinicians for this role or individuals 12 months from obtaining licensure. Additionally, we are also unable to provide any type of clinical supervision towards licensure. Due to the nature of healthcare services provided to our customers, partners and members, all work must be provided in the U.S. Data, specifically personal health information may not be accessed, disclosed or used outside of the U.S. Please note that the U.S. is limited to the 50 states of the United States -- it does not include U.S. territories like Puerto Rico.

Shift Structure & Hours

• Hiring for all shifts, with priority given to weekday evenings, overnights, and weekends
• 4–5 consecutive days per week, with the same shift time each day
• 20–29 total hours per week; shifts typically 4–5 hours each
• Scheduling may flex based on business needs, with notice provided

Compensation

• $30–$38 per hour (Part-Time W2)
• Exact rate determined during the interview process based on factors including credentials, experience, specialties, languages spoken, and populations served

How your skills and passion will come to life at Headspace:

• Carry a flexible caseload of members (up to 29hrs/week) and complete intakes of new members
• Attend and respond to multiple tasks, situations and responsibilities simultaneously throughout your shift
• Maintain accurate and timely documentation and paperwork (I.e. discovery sessions, care plans, daily notes and other required paperwork)
• Excellent communication, writing and typing skills (spelling, grammar, syntax)
• Collaborate through notes with member's Clinical Team to collaborate on their care plan
• Coaching support around a variety of topics such as depression, anxiety, stress management, relationships, communication, and career
• Collect information on risk in the moment with members using the Columbia-Suicide Severity Rating Scale (C-SSRS), taking the appropriate next steps and escalating care as needed.

For Bilingual Mental Health Coaches Only: Headspace supports Spanish and French speaking members and has bilingual Spanish or French and English speaking coaches on its team. This is a part-time, W2 role and will require bilingual coaches to provide video and text-based coaching to members in both Spanish or French and English, depending on member demand and scheduling. Although bilingual coaches are being hired to support the Spanish or French Program, due to high demand, they will be called on to provide regular coaching to our English speaking general audience as well.

What you’ve accomplished:

• Excel at empathetic listening, building strong rapport through video and text-based chat, and providing compassionate support throughout the process of personal growth
• Have the ability to create a sense of warmth, openness, and calmness through video and text-based chat
• Have the ability to relate to others and connect quickly
• Work well within a team and demonstrate exceptional interpersonal skills with colleagues
• Are open to receiving and providing constructive feedback
• Are adaptable and comfortable with ambiguity, novel situations and change
• Are a strong critical and creative thinker
• Are comfortable and have demonstrated experience with using multiple technological tools in your day-to-day; you are able to adapt and grow with technological developments quickly
• Are a culturally responsive provider, open to and capable of working with diverse populations
• Shows resilience, remaining calm under pressure and an ability to multi-task when necessary

Required Education and Experience

• A minimum of two years of coaching experience, 6 months of which must have occurred with direct supervision, under a qualified, credentialed or licensed supervisor.
• Board Certified as an NBC-HWC, and/or ICF-ACC, ICF-PCC, ICF-MCC coach
• A minimum of two years relevant experience in the mental health industry
• Knowledge of coaching techniques such as Motivational Interviewing, SMART goal setting, assessing stages of change/readiness, etc.
• Ability to deliver video and text-based care, including working with multiple text/chats at once
• Fluency in Google Suite, Zoom
• Private, appropriately lit business environment to conduct video coaching sessions

Additional Requirements to Qualify as a Bilingual Mental Health Coach: As a Headspace Mental Health Coach who supports our Language Services Program, you are required to demonstrate proficiency in both video and text/chat across the following:

• Understand a wide range of longer and more demanding texts and be able to speak proficiently in a video based session 
• Can recognize and respond to implicit meaning in video or text/chat form
• Express ideas without too much searching for vocabulary or expressions
• Effectively use the language for social, coaching and  professional situations
• Create well-structured and detailed responses on complex topics

Preferred but not required

• MA degree in a psychology, social work, or counseling related field
• Bilingual
• Experience with triage and working within a team-based care model
• Have worked with a video and text-based platform providing care in the past

About Headspace: 

Headspace exists to provide every person access to lifelong mental health support. We combine evidence-based content, clinical care, and innovative technology to help millions of members around the world get support that’s effective, personalized, and truly accessible whenever and wherever they need it.

At Headspace, our values aren’t just what we believe, they’re how we work, grow, and make an impact together. We live them daily: Make the Mission Matter, Iterate to Great, Own the Outcome, and Connect with Courage. These values shape our decisions, guide our collaborations, and define our culture. They’re our shared commitment to building a more connected, human-centered team—one that’s redefining how mental health care supports people today and for generations to come.

How we feel about Diversity & Inclusion:

Headspace is committed to bringing together humans from different backgrounds and perspectives, providing employees with a safe and welcoming work environment free of discrimination and harassment. We strive to create a diverse & inclusive environment where everyone can thrive, feel a sense of belonging, and do impactful work together. 

As an equal opportunity employer, we prohibit any unlawful discrimination against a job applicant on the basis of their race, color, religion, gender, gender identity, gender expression, sexual orientation, national origin, family or parental status, disability*, age, veteran status, or any other status protected by the laws or regulations in the locations where we operate. We respect the laws enforced by the EEOC and are dedicated to going above and beyond in fostering diversity across our workplace. 

*Applicants with disabilities may be entitled to reasonable accommodation under the terms of the Americans with Disabilities Act and certain state or local laws. A reasonable accommodation is a change in the way things are normally done which will ensure an equal employment opportunity without imposing undue hardship on Headspace. Please inform our Talent team if you need any assistance completing any forms or to otherwise participate in the application process.

Privacy Statement

All member records are protected according to our Privacy Policy. Further, while employees and contractors of Headspace (formerly Ginger) cannot access Headspace products/services, they will be offered benefits according to the company's benefit plan. To ensure we are adhering to best practice and ethical guidelines in the field of mental health, we take care to avoid dual relationships. A dual relationship occurs when a mental health care provider has a second, significantly different relationship with their client in addition to the traditional client-therapist relationship—including, for example, a managerial relationship.  

As such, Headspace requests that individuals who have received coaching or clinical services at Headspace wait until their care with Headspace is complete before applying for a position. If someone with a Headspace account is hired for a position, please note their account will be deactivated and they will not be able to use Headspace services for the duration of their employment. 

Further, if Headspace cannot find a role that fails to resolve an ethical issue associated with a dual relationship, Headspace may need to take steps to ensure ethical obligations are being adhered to, including a delayed start date or a potential leave of absence. Such steps would be taken to protect both the former member, as well as any relevant individuals from their care team, from impairment, risk of exploitation, or harm.

For how we will use the personal information you provide as part of the application process, please see: https://organizations.headspace.com/page/applicant-notice.