Harness
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Customer Architect (Forward Deployed Engineer) DevSecOps
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Harness is the AI Software Delivery Platform company, led by technologist and entrepreneur Jyoti Bansal (founder of AppDynamics, acquired by Cisco for $3.7B). Harness has raised approximately $570M in funding and is valued at $5.5B, backed by leading investors including Goldman Sachs, Menlo Ventures, IVP, Unusual Ventures, Citi Ventures, and more. As AI accelerates code creation, the real bottleneck has shifted to everything after the code – testing, deployments, application security, reliability, compliance, and cost optimization. Harness brings AI and automation to this “outer loop,” helping teams ship software faster while maintaining security and governance throughout the entire software delivery lifecycle.
Powered by Harness AI and the Software Delivery Knowledge Graph, the Harness Platform applies deep context and intelligent automation across the software delivery lifecycle with governance and policy-driven controls embedded throughout the platform.
Over the past year, Harness powered over 185M deployments, 82M builds, 18T flag evaluations, 8M security scans, 9.1B optimized tests, 3T protected API calls, and helped manage $2.8B in cloud spend — enabling customers like United Airlines, Morningstar, and Choice Hotels to accelerate releases by up to 75%, reduce cloud costs by up to 60%, and achieve 10x DevOps efficiency.
With a global team across 26 offices and 25 countries, Harness is shaping the future of AI software delivery — and we’re looking for exceptional talent to help us move even faster.
Position Summary
We are seeking a highly technical and customer-focused Customer Architect (Forward Deployed Engineer) to join our Customer Success team in London.
In this role, you will operate in a Forward Deployed Engineer model —embedding deeply with customers to solve complex technical challenges, accelerate adoption, and deliver measurable business outcomes. You will act as both a hands-on builder and a strategic advisor, working directly within customer environments to design, implement, and optimize solutions.
Harness is a multi-module DevSecOps platform, spanning CI/CD, cloud cost management, feature flags, security, and more. As a Customer Architect, you will work across multiple modules and domains, helping customers adopt an integrated platform approach rather than point solutions.
You’ll partner with engineering, platform, and security teams to modernize software delivery, improve reliability, and embed security into the development lifecycle.
About the role
Forward Deployed Customer Engagement
- Embed with customer teams as a hands-on technical partner, working directly in their environments to solve real-world challenges
- Own the technical success of customer implementations across multiple Harness modules
- Act as a bridge between customer teams and Harness Product & Engineering
Technical Delivery & Enablement
- Provide hands-on guidance to integrate Harness into existing toolchains and processes
- Design and implement CI/CD, infrastructure, and DevSecOps workflows tailored to customer architectures
- Lead onboarding, implementation, and enablement programs to accelerate time-to-value
Multi-Module Platform Adoption
- Drive adoption across the breadth of the Harness platform, helping customers expand beyond initial use cases
- Architect solutions that span multiple modules (e.g., pipelines, infrastructure, security, cost optimization)
- Guide customers toward a platform-centric approach rather than fragmented tooling
Strategic Advisory
- Serve as a trusted advisor to engineering and platform leadership
- Develop and execute success plans aligned to business and technical outcomes
- Lead technical reviews and business reviews to demonstrate value and identify growth opportunities
Optimization & Insights
- Analyze usage, pipeline performance, and adoption data to identify gaps and opportunities
- Deliver actionable recommendations across technology, processes, and team practices
- Proactively identify risks to adoption or retention and drive mitigation strategies
Cross-Functional Collaboration
- Partner with Product and Engineering to influence roadmap based on customer feedback
- Collaborate with Sales and Customer Success on expansion and renewal strategies
- Contribute to best practices, reference architectures, and enablement content
About you
Experience
- 7+ years in software engineering, solutions architecture, DevOps, or technical consulting
- Experience working in deeply technical, customer-facing roles, ideally in a forward deployed, consulting, or professional services capacity
- Proven ability to lead complex implementations and drive customer outcomes
Technical Skills (Experience across multiple of the following):
- Cloud & Infrastructure: AWS, GCP, Azure, Terraform, CloudFormation, Linux
- Containers & Orchestration: Kubernetes, Helm, Kustomize, OpenShift
- CI/CD & DevOps: Jenkins, GitHub Actions, GitLab CI, Harness, pipeline design
- Languages & Scripting: Python, Bash, YAML (Go is a plus)
DevSecOps (preferred):
- Secure pipeline design and policy enforcement
- Familiarity with SAST, DAST, SCA, or supply chain security concepts
- Experience integrating security into CI/CD workflows
Core Competencies
- Strong problem-solving skills with a hands-on, builder mindset
- Ability to operate across multiple technical domains rather than a single specialization
- Excellent communication skills, with the ability to influence both engineers and senior stakeholders
- Comfortable navigating ambiguity and working in fast-paced environments
- Curiosity and a strong commitment to continuous learning
Preferred Qualifications
- Experience in roles such as Solutions Architect, Customer Success Engineer, Professional Services, or Forward Deployed Engineer
- Experience working with platform engineering or internal developer platforms (IDPs)
- Relevant certifications (AWS, Kubernetes, Terraform, etc.)
- Exposure to security engineering or application security practices
Success Metrics
- High adoption across multiple Harness modules within assigned accounts
- Strong retention and expansion (AGRR targets)
- Measurable improvements in customer delivery performance and efficiency
- Customer satisfaction and overall account health
Work Location
Hybrid Onsite in London with estimated travel 10-20% across the EU
Harness in the news:
- Accelerating Our Mission to Bring AI to Everything After Code
- Goldman Sachs leads investment in software delivery startup Harness at $5.5 billion valuation
- How Harness runs 16 “startups within a startup” at scale | Jyoti Bansal
- Harness Research Shows AI Visibility Crisis Fueling Security Nightmare
- Harness has been named to the Inc. Power Partner list for software delivery success
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex or national origin.
Note on Fraudulent Recruiting/Offers
We have become aware that there may be fraudulent recruiting attempts being made by people posing as representatives of Harness. These scams may involve fake job postings, unsolicited emails, or messages claiming to be from our recruiters or hiring managers.
Please note, we do not ask for sensitive or financial information via chat, text, or social media, and any email communications will come from the domain @harness.io. Additionally, Harness will never ask for any payment, fee to be paid, or purchases to be made by a job applicant. All applicants are encouraged to apply directly to our open jobs via our website. Interviews are generally conducted via Zoom video conference unless the candidate requests other accommodations.
If you believe that you have been the target of an interview/offer scam by someone posing as a representative of Harness, please do not provide any personal or financial information and contact us immediately at security@harness.io. You can also find additional information about this type of scam and report any fraudulent employment offers via the Federal Trade Commission’s website (https://consumer.ftc.gov/articles/job-scams), or you can contact your local law enforcement agency.
Ready to apply?
Apply to Harness
Inbound Sales Development Representative - London
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Harness is the AI Software Delivery Platform company, led by technologist and entrepreneur Jyoti Bansal (founder of AppDynamics, acquired by Cisco for $3.7B). Harness has raised approximately $570M in funding and is valued at $5.5B, backed by leading investors including Goldman Sachs, Menlo Ventures, IVP, Unusual Ventures, Citi Ventures, and more. As AI accelerates code creation, the real bottleneck has shifted to everything after the code – testing, deployments, application security, reliability, compliance, and cost optimization. Harness brings AI and automation to this “outer loop,” helping teams ship software faster while maintaining security and governance throughout the entire software delivery lifecycle.
Powered by Harness AI and the Software Delivery Knowledge Graph, the Harness Platform applies deep context and intelligent automation across the software delivery lifecycle with governance and policy-driven controls embedded throughout the platform.
Over the past year, Harness powered over 185M deployments, 82M builds, 18T flag evaluations, 8M security scans, 9.1B optimized tests, 3T protected API calls, and helped manage $2.8B in cloud spend — enabling customers like United Airlines, Morningstar, and Choice Hotels to accelerate releases by up to 75%, reduce cloud costs by up to 60%, and achieve 10x DevOps efficiency.
With a global team across 26 offices and 25 countries, Harness is shaping the future of AI software delivery — and we’re looking for exceptional talent to help us move even faster.
Inbound Sales Development Representative - London
Harness is a high-growth startup that is disrupting the software delivery market. Our mission is to enable the 30 million software developers in the world to deliver code to their users reliably, efficiently, securely and quickly, increasing customers’ pace of innovation while improving the developer experience. We offer solutions for every step of the software delivery lifecycle to build, test, secure, deploy and manage reliability, feature flags and cloud costs. The Harness Software Delivery Platform includes modules for CI, CD, Cloud Cost Management, Feature Flags, Service Reliability Management, Security Testing Orchestration, Chaos Engineering, and continues to expand at an incredibly fast pace.
POSITION SUMMARY
Looking to get into tech sales? No tech experience? That’s okay - we’ll teach you everything you need to know through our extensive onboarding program! Harness is looking for individuals who are passionate, driven, smart, goal-oriented and are motivated to exceed expectations and advance their career in B2B software sales. As an Inbound Sales Development Representative, you will be the first point of contact for prospects who engage with Harness through demo requests, trials, events, webinars, and marketing campaigns! Your role is to respond quickly, qualify effectively, and convert inbound interest into pipeline for our Account Executives.
This is a high-impact role with direct visibility, clear career progression, and a competitive base salary and bonus structure.
ABOUT THE ROLE
- Respond to and qualify inbound leads from web forms, trials, events, & content downloads
- Manage speed-to-lead SLAs and follow-up cadences (minutes and hours, not days)
- Convert inbound leads into sales-qualified meetings for Account Executives
- Cold call, email, leverage LinkedIn & direct mail (get creative!) for strategic outreach
- Leverage tools including Salesforce, Outreach, ZoomInfo, Sales Navigator, and Nooks
- Partner closely with Marketing and Sales to share trends, lead quality feedback, and campaign performance
- Exceed specific daily, monthly, quarterly KPIs and pipeline metrics to help achieve sales goals
- Conduct high-level conversations explaining the value proposition of the Harness Platform
ABOUT YOU
- Proven track record of success and thrive in a metrics-driven culture.
- At the core, you are curious and creative.
- Demonstrate an insatiable desire to learn and improve.
- Adaptable, professional, courteous, and motivated with a strong work ethic.
- Ability to thrive in a fast-paced, startup team environment.
- Ability to proactively resolve problems in a timely manner; develop alternative solutions.
- Have a desire to work hard, exceed expectations, and outperform their quotas.
- A student by nature - not only accepts feedback but seeks it out. Not afraid to ask for help.
- Customer-facing experience preferred
Work Location
- London (4 days in office)
What You Will Have at Harness
- Competitive salary
- Comprehensive healthcare benefits
- Quarterly Harness TGIF-Off / 4 days
- Monthly, quarterly, and annual social and team-building events
- Recharge & Reset Program
- Monthly internet & phone reimbursement
Harness in the news:
- Accelerating Our Mission to Bring AI to Everything After Code
- Goldman Sachs leads investment in software delivery startup Harness at $5.5 billion valuation
- How Harness runs 16 “startups within a startup” at scale | Jyoti Bansal
- Harness Research Shows AI Visibility Crisis Fueling Security Nightmare
- Harness has been named to the Inc. Power Partner list for software delivery success
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex or national origin.
Note on Fraudulent Recruiting/Offers
We have become aware that there may be fraudulent recruiting attempts being made by people posing as representatives of Harness. These scams may involve fake job postings, unsolicited emails, or messages claiming to be from our recruiters or hiring managers.
Please note, we do not ask for sensitive or financial information via chat, text, or social media, and any email communications will come from the domain @harness.io. Additionally, Harness will never ask for any payment, fee to be paid, or purchases to be made by a job applicant. All applicants are encouraged to apply directly to our open jobs via our website. Interviews are generally conducted via Zoom video conference unless the candidate requests other accommodations.
If you believe that you have been the target of an interview/offer scam by someone posing as a representative of Harness, please do not provide any personal or financial information and contact us immediately at security@harness.io. You can also find additional information about this type of scam and report any fraudulent employment offers via the Federal Trade Commission’s website (https://consumer.ftc.gov/articles/job-scams), or you can contact your local law enforcement agency.
Ready to apply?
Apply to Harness
Sales Development Representative - London
Share this job
Harness is the AI Software Delivery Platform company, led by technologist and entrepreneur Jyoti Bansal (founder of AppDynamics, acquired by Cisco for $3.7B). Harness has raised approximately $570M in funding and is valued at $5.5B, backed by leading investors including Goldman Sachs, Menlo Ventures, IVP, Unusual Ventures, Citi Ventures, and more. As AI accelerates code creation, the real bottleneck has shifted to everything after the code – testing, deployments, application security, reliability, compliance, and cost optimization. Harness brings AI and automation to this “outer loop,” helping teams ship software faster while maintaining security and governance throughout the entire software delivery lifecycle.
Powered by Harness AI and the Software Delivery Knowledge Graph, the Harness Platform applies deep context and intelligent automation across the software delivery lifecycle with governance and policy-driven controls embedded throughout the platform.
Over the past year, Harness powered over 185M deployments, 82M builds, 18T flag evaluations, 8M security scans, 9.1B optimized tests, 3T protected API calls, and helped manage $2.8B in cloud spend — enabling customers like United Airlines, Morningstar, and Choice Hotels to accelerate releases by up to 75%, reduce cloud costs by up to 60%, and achieve 10x DevOps efficiency.
With a global team across 26 offices and 25 countries, Harness is shaping the future of AI software delivery — and we’re looking for exceptional talent to help us move even faster.
Position Summary
About the Role
- Research and prospect into Target Account
- Cold call, email, leverage LinkedIn & direct mail (get creative!) for strategic outreach
- Utilize lead generation tools like LinkedIn Sales Nav, Salesforce, Outreach, LeadIQ, etc.
- Act as collaborative strategic partner to Account Executives
- Exceed specific daily, monthly, quarterly KPIs and pipeline metrics to help achieve sales goals
- Conduct high-level conversations explaining the value proposition of the Harness Platform
About You
- Proven track record of success and thrive in a metrics-driven culture.
- At the core, you are curious and creative.
- Demonstrate an insatiable desire to learn and improve.
- Adaptable, professional, courteous, and motivated with a strong work ethic.
- Ability to thrive in a fast-paced, startup team environment.
- Ability to proactively resolve problems in a timely manner; develop alternative solutions.
- Have a desire to work hard, exceed expectations, and outperform their quotas.
- A student by nature - not only accepts feedback but seeks it out. Not afraid to ask for help.
Work Location
- London, U.K.
What You Will Have at Harness
- Competitive salary
- Comprehensive healthcare benefits
- Flexible work schedule
- Paid Time Off and Parental Leave
- Monthly, quarterly, and annual social and team building events
- Monthly internet reimbursement
- Quarterly Harness TGIF-Off / 4 days
Harness in the news:
- Accelerating Our Mission to Bring AI to Everything After Code
- Goldman Sachs leads investment in software delivery startup Harness at $5.5 billion valuation
- How Harness runs 16 “startups within a startup” at scale | Jyoti Bansal
- Harness Research Shows AI Visibility Crisis Fueling Security Nightmare
- Harness has been named to the Inc. Power Partner list for software delivery success
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex or national origin.
Note on Fraudulent Recruiting/Offers
We have become aware that there may be fraudulent recruiting attempts being made by people posing as representatives of Harness. These scams may involve fake job postings, unsolicited emails, or messages claiming to be from our recruiters or hiring managers.
Please note, we do not ask for sensitive or financial information via chat, text, or social media, and any email communications will come from the domain @harness.io. Additionally, Harness will never ask for any payment, fee to be paid, or purchases to be made by a job applicant. All applicants are encouraged to apply directly to our open jobs via our website. Interviews are generally conducted via Zoom video conference unless the candidate requests other accommodations.
If you believe that you have been the target of an interview/offer scam by someone posing as a representative of Harness, please do not provide any personal or financial information and contact us immediately at security@harness.io. You can also find additional information about this type of scam and report any fraudulent employment offers via the Federal Trade Commission’s website (https://consumer.ftc.gov/articles/job-scams), or you can contact your local law enforcement agency.
Ready to apply?
Apply to Harness
Senior Enterprise Account Executive - London
Share this job
Harness is the AI Software Delivery Platform company, led by technologist and entrepreneur Jyoti Bansal (founder of AppDynamics, acquired by Cisco for $3.7B). Harness has raised approximately $570M in funding and is valued at $5.5B, backed by leading investors including Goldman Sachs, Menlo Ventures, IVP, Unusual Ventures, Citi Ventures, and more. As AI accelerates code creation, the real bottleneck has shifted to everything after the code – testing, deployments, application security, reliability, compliance, and cost optimization. Harness brings AI and automation to this “outer loop,” helping teams ship software faster while maintaining security and governance throughout the entire software delivery lifecycle.
Powered by Harness AI and the Software Delivery Knowledge Graph, the Harness Platform applies deep context and intelligent automation across the software delivery lifecycle with governance and policy-driven controls embedded throughout the platform.
Over the past year, Harness powered over 185M deployments, 82M builds, 18T flag evaluations, 8M security scans, 9.1B optimized tests, 3T protected API calls, and helped manage $2.8B in cloud spend — enabling customers like United Airlines, Morningstar, and Choice Hotels to accelerate releases by up to 75%, reduce cloud costs by up to 60%, and achieve 10x DevOps efficiency.
With a global team across 26 offices and 25 countries, Harness is shaping the future of AI software delivery — and we’re looking for exceptional talent to help us move even faster.
Position Summary
About the Role
- Exceeding your number- Winning new enterprise logos
- Forecasting correctly, communicating clearly, aligning brilliantly with the rest of the team
- Not being afraid of being data driven - including using Salesforce and other tools to track your progress
- Managing full sales cycle from prospect to close
- Collaborating with other teams, including sales engineering and sales development
About You
- A proven track record of driving and closing enterprise deals
- Account planning and execution skills
- Ability to sell C-Level and across both IT and business units
- Consistent overachievement of quota and revenue goals with a strong W2 track record
- Understands the value of utilizing a strong sales methodology such as MEDDIC when building pipeline and qualifying opportunities
- Proven consultative sales solution skills, including the ability to articulate a clear, concise return on investment value statement
- Ability to maintain a high level of productivity, manage multiple competing priorities, and work effectively under the pressure of time constraints in a fast-paced, complex, collaborative, and team-oriented environment
- Bachelors Degree or equivalent
Work Location
- This is a remote role in UK
What You Will Have at Harness
- Competitive salary
- Comprehensive healthcare benefits
- Flexible work schedule
- Paid Time Off and Parental Leave
- Monthly, quarterly, and annual social and team building events
- Monthly internet reimbursement
- Quarterly Harness TGIF-Off / 4 days
Harness in the news:
- Accelerating Our Mission to Bring AI to Everything After Code
- Goldman Sachs leads investment in software delivery startup Harness at $5.5 billion valuation
- How Harness runs 16 “startups within a startup” at scale | Jyoti Bansal
- Harness Research Shows AI Visibility Crisis Fueling Security Nightmare
- Harness has been named to the Inc. Power Partner list for software delivery success
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex or national origin.
Note on Fraudulent Recruiting/Offers
We have become aware that there may be fraudulent recruiting attempts being made by people posing as representatives of Harness. These scams may involve fake job postings, unsolicited emails, or messages claiming to be from our recruiters or hiring managers.
Please note, we do not ask for sensitive or financial information via chat, text, or social media, and any email communications will come from the domain @harness.io. Additionally, Harness will never ask for any payment, fee to be paid, or purchases to be made by a job applicant. All applicants are encouraged to apply directly to our open jobs via our website. Interviews are generally conducted via Zoom video conference unless the candidate requests other accommodations.
If you believe that you have been the target of an interview/offer scam by someone posing as a representative of Harness, please do not provide any personal or financial information and contact us immediately at security@harness.io. You can also find additional information about this type of scam and report any fraudulent employment offers via the Federal Trade Commission’s website (https://consumer.ftc.gov/articles/job-scams), or you can contact your local law enforcement agency.
Ready to apply?
Apply to Harness
Enterprise Account Executive - London
Share this job
Harness is the AI Software Delivery Platform company, led by technologist and entrepreneur Jyoti Bansal (founder of AppDynamics, acquired by Cisco for $3.7B). Harness has raised approximately $570M in funding and is valued at $5.5B, backed by leading investors including Goldman Sachs, Menlo Ventures, IVP, Unusual Ventures, Citi Ventures, and more. As AI accelerates code creation, the real bottleneck has shifted to everything after the code – testing, deployments, application security, reliability, compliance, and cost optimization. Harness brings AI and automation to this “outer loop,” helping teams ship software faster while maintaining security and governance throughout the entire software delivery lifecycle.
Powered by Harness AI and the Software Delivery Knowledge Graph, the Harness Platform applies deep context and intelligent automation across the software delivery lifecycle with governance and policy-driven controls embedded throughout the platform.
Over the past year, Harness powered over 185M deployments, 82M builds, 18T flag evaluations, 8M security scans, 9.1B optimized tests, 3T protected API calls, and helped manage $2.8B in cloud spend — enabling customers like United Airlines, Morningstar, and Choice Hotels to accelerate releases by up to 75%, reduce cloud costs by up to 60%, and achieve 10x DevOps efficiency.
With a global team across 26 offices and 25 countries, Harness is shaping the future of AI software delivery — and we’re looking for exceptional talent to help us move even faster.
Position Summary
Key Responsibilities
- Exceeding your number- Winning new enterprise logos
- Forecasting correctly, communicating clearly, aligning brilliantly with the rest of the team
- Not being afraid of being data driven - including using Salesforce and other tools to track your progress
- Managing full sales cycle from prospect to close
- Collaborating with other teams, including sales engineering and sales development
About You
- A proven track record of driving and closing enterprise deals
- Account planning and execution skills
- Ability to sell C-Level and across both IT and business units
- Consistent overachievement of quota and revenue goals with a strong W2 track record
- Understands the value of utilizing a strong sales methodology such as MEDDIC when building pipeline and qualifying opportunities
- Proven consultative sales solution skills, including the ability to articulate a clear, concise return on investment value statement
- Ability to maintain a high level of productivity, manage multiple competing priorities, and work effectively under the pressure of time constraints in a fast-paced, complex, collaborative, and team-oriented environment
- Bachelors Degree or equivalent
Work Location
- This is a Remote role.
What You Will Have at Harness
- Competitive salary
- Comprehensive healthcare benefits
- Flexible work schedule
- Paid Time Off and Parental Leave
- Monthly, quarterly, and annual social and team building events
- Monthly internet reimbursement
- Quarterly Harness TGIF-Off / 4 days
Harness in the news:
- Accelerating Our Mission to Bring AI to Everything After Code
- Goldman Sachs leads investment in software delivery startup Harness at $5.5 billion valuation
- How Harness runs 16 “startups within a startup” at scale | Jyoti Bansal
- Harness Research Shows AI Visibility Crisis Fueling Security Nightmare
- Harness has been named to the Inc. Power Partner list for software delivery success
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex or national origin.
Note on Fraudulent Recruiting/Offers
We have become aware that there may be fraudulent recruiting attempts being made by people posing as representatives of Harness. These scams may involve fake job postings, unsolicited emails, or messages claiming to be from our recruiters or hiring managers.
Please note, we do not ask for sensitive or financial information via chat, text, or social media, and any email communications will come from the domain @harness.io. Additionally, Harness will never ask for any payment, fee to be paid, or purchases to be made by a job applicant. All applicants are encouraged to apply directly to our open jobs via our website. Interviews are generally conducted via Zoom video conference unless the candidate requests other accommodations.
If you believe that you have been the target of an interview/offer scam by someone posing as a representative of Harness, please do not provide any personal or financial information and contact us immediately at security@harness.io. You can also find additional information about this type of scam and report any fraudulent employment offers via the Federal Trade Commission’s website (https://consumer.ftc.gov/articles/job-scams), or you can contact your local law enforcement agency.
Ready to apply?
Apply to Harness
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