We're in search of a driven professional to take on the role of Account Director in our Healthcare Communications team.

You will play a pivotal role in delivering strategic guidance to our esteemed public relations clientele, overseeing account management, team leadership, and budgeting. The role involves spearheading new business initiatives, from identifying prospects to leading pitches, and nurturing the professional growth of junior team members up to the Consultant level.

Passionate about propelling innovative healthcare products, services, and organisations to new heights of success, you will engage with a varied client portfolio, ranging from leading global healthcare corporations to dynamic startups, all while making a meaningful impact on patient care and the healthcare community. Our client roster boasts prominent names like Lilly, AstraZeneca and Merck..

Joining our team means bringing your expertise to a diverse array of projects, spanning product PR, patient advocacy, corporate communications, and media relations, within stimulating therapeutic fields such as neuroscience, immunology, and cardiometabolic health.

Our team's excellence hasn't gone unnoticed—we've earned accolades from PRWeek, SABRE, and PharmaTimes, and we've been contenders for an agency award at the Communiqué Awards. Join us and be part of a team that's not just winning awards, but also making a real difference in healthcare communications.

PRIMARY RESPONSIBILITIES:

• Provide timely and relevant strategic advice to clients informed by broad intelligence-gathering on client, sector and competitors and policy environment
• Project manage and supervise the delivery of all client services across multiple accounts
• Exhibit a willingness to challenge the status quo, innovate, and embrace new ideas to drive the business forward
• Lead regular client meetings and internal account management meetings, reviewing progress and allocating tasks
• Manage account teams, providing direction and support to ensure high-quality client service
• Manage client budgets and adhere to company budget setting and management processes
• Ensure timely and accurate billing to ensure client needs are met within budget
• Project manage activities focused on new business development, including marketing and new business pipeline management
• Demonstrate an active and ever-expanding new business network that can provide significant opportunities for Hanover
• Identify opportunities to cross-sell services between Hanover teams and/or offices
• Provide personal management and mentoring of junior members of the team, up to Consultant level, providing guidance to improve quality of work, overall efficiency and foster a culture of excellence
• Conduct performance reviews and support career progression for team members
• Champion diversity and inclusion within the team and in client work, ensuring a range of perspectives are considered and valued.

SKILLS & EXPERIENCE:

• Proven track record of experience working in a healthcare / pharmaceutical PR role, ideally within a consultancy or in-house team
• Proven media relations expertise with network of UK or international media connections
• Proficient in both healthcare product and corporate communications
• A willingness to challenge the status quo, innovate, and embrace new ideas to drive the business forward
• Ability to lead teams and drive client accounts
• Outstanding verbal and written communication skills, with the ability to articulate complex ideas clearly and persuasively
• Effective time, project and financial management
• Client focused with close attention to detail
• Familiarity with relevant media (print, broadcast and digital) and digital communication channels
• Proactive and experienced in developing new business

BENEFITS:

In addition to a competitive salary, your core benefits package will include:

• An annual performance-related bonus plus additional bonus potential linked to recruitment, new business and long service
• 25 days’ annual leave (plus bank holidays)
• Private healthcare and dental insurance
• Travel insurance
• A company pension plan, including 5% employer contribution

You’ll also have access to a wide range of opportunities and initiatives, including:

• Flexible working policies, plus eligibility to apply for a sabbatical after 2 years’ service
• Summer Fridays finish (3pm) – early Friday finish the rest of the year (4pm)
• The Hanover Academy, which incorporates training, coaching, mentoring and reverse-mentoring opportunities to support personal development and career progression across all levels, with a generous training budget
• International secondments as well as the opportunity to collaborate with all offices across the AVENIR GLOBAL’s network
• A wellbeing programme, featuring (but not limited to) pre- and post-maternity leave coaching, a working parents’ group, subsidised gym membership
• Our Culture Club, with a robust social calendar all year round and CSR activity

We are looking for an ambitious Account Director to join the Digital team, with experience or an interest in Healthcare being highly advantageous.

ROLE OVERVIEW 

This challenging and varied role will work across all Hanover teams and geographies supporting clients across multiple sectors with this role sitting in our London (HQ) office. 

The Account Director will establish strong working relationships with both clients and colleagues across the business, making pro-active contributions and supporting team members. This will include personal management of junior staff, as well as supporting the Head of Digital with the broader management of the digital team – including team resourcing and helping to drive its growth. 

As an Account Director you will provide high-quality services for client accounts across a wide variety of sectors, with a focus on healthcare, but may extend to food & drink, financial services, sports, manufacturing, government & public sector, and technology. You’ll be fluent in the latest digital trends, have strong knowledge and practical experience of digital campaigns and execution, be skilled in managing projects and teams, and have a solid understanding of new business. 

The Account Director will demonstrate a proactive attitude and enthusiasm for crafting, delivering and evolving effective multi-channel campaigns. 

Experience-wise, the Account Director will have a proven capability for account management together with a solid understanding of the scope and context of integrated communications. 

PRIMARY RESPONSIBILITIES 

• Manage several client accounts and client relationships, communicating updates to senior leadership as required 

• Support in the day-to-day-management of the Digital team, including allocating resource in an efficient manner to client accounts and new business work 

• Support junior team members to develop and learn new skills whilst overseeing the work and resource required to deliver projects 

• Development of multi-channel and digital strategies for clients in a variety of sectors 

• Develop strong client relationships and provide high quality client service 

• Taking client briefs and drafting scopes of work, supporting the junior team to deliver this work efficiently and to a high standard 

• Oversee, drive and promote use of the suite of digital tools 

• Collaborate with teams across the Hanover Group on shared accounts and opportunities to ensure a seamless client service and support of junior team members 

• Regularly monitor the digital & content landscape to identify new developments that could impact client activity 

• Actively contribute to new business pitches from crafting proposals and budget estimation, to pitch presentations 

• Support with finance and budget needs including invoicing and developing budgets for new business proposals 

KEY SKILLS & EXPERIENCE 

• Prior experience within a digital role is essential, preferably within an agency environment or alternatively within an in-house digital / comms team – experience working with healthcare clients is essential 

• Developed understanding of project and account management, proven experience developing client relationships and providing high quality service 

• In-depth understanding of digital and social media channels, tools and analytics 

• Understanding, and activation, of paid social media is desirable 

• Strong writing and editing skills with the ability to draft high quality proposals, copy, reporting and strategy documents and other marketing materials 

• Curiosity, initiative and a proactive approach to delivery of tasks and supporting fellow team members 

• Strong understanding of finances, budgeting and account servicing 

• Experience of management of junior team members, ideally in a line management capacity 

• Awareness of the communications and current affairs landscape, clients’ markets, audiences and stakeholders 

• Very strong team-working, collaboration and interpersonal skills 

BENEFITS:

In addition to a competitive salary, your core benefits package will include:

• An annual performance-related bonus plus additional bonus potential linked to recruitment, new business and long service
• 25 days’ annual leave (plus bank holidays)
• Private healthcare and dental insurance
• Travel insurance
• A company pension plan, including 5% employer contribution

You’ll also have access to a wide range of opportunities and initiatives, including:

• Flexible working policies, plus eligibility to apply for a sabbatical after 2 years’ service
• Summer Fridays finish (3pm) – early Friday finish the rest of the year (4pm)
• The Hanover Academy, which incorporates training, coaching, mentoring and reverse-mentoring opportunities to support personal development and career progression across all levels, with a generous training budget
• International secondments as well as the opportunity to collaborate with all offices across the AVENIR GLOBAL’s network
• A wellbeing programme, featuring (but not limited to) pre- and post-maternity leave coaching, a working parents’ group, subsidised gym membership
• Our Culture Club, with a robust social calendar all year round and CSR activity

We are looking for a strategic and commercially driven Director to lead and grow a high-performing team within Hanover.

This is a senior leadership role responsible for driving sustained growth, delivering impactful client solutions, and positioning Hanover as a leader in the communications industry. The role operates across teams, markets and service areas, ensuring an integrated and forward-thinking approach to client delivery and business development.

As a Director, you will provide inspirational leadership aligned with Hanover’s mission, vision and values, fostering a culture of excellence, collaboration and accountability. You will play a critical role in expanding the client base, growing revenue, and identifying new business opportunities, while maintaining the highest standards of client service.

You will be responsible for leading key client relationships at a senior level, providing strategic counsel, overseeing the development of high-quality communications strategies, and ensuring successful delivery across accounts. Alongside this, you will drive innovation by staying attuned to media, digital and communications trends.

The role also requires a strong focus on team leadership and talent development, ensuring the team remains motivated, high-performing and equipped to deliver best-in-class work. You will actively contribute to Hanover’s wider business strategy, collaborating across teams and geographies.

You will maintain a strong focus on productivity and billability, ensuring efficient allocation of time across client work and contributing directly to revenue targets, while also supporting wider team performance in these areas.

PRIMARY RESPONSIBILITIES

• Lead and manage senior client relationships, acting as a trusted advisor and escalation point for complex client issues
• Design, sell and oversee the delivery of high-quality communications strategies informed by insight and expertise
• Take ultimate responsibility for the success, performance and growth of key client accounts
• Oversee and manage the team’s new business pipeline, setting strategic direction and driving delivery against targets
• Identify and secure new business opportunities, including organic growth within existing accounts and new client acquisition
• Build and maintain a strong external network to generate business opportunities and enhance Hanover’s market profile
• Provide inspirational leadership, promoting Hanover’s values and fostering an inclusive, high-performing team culture
• Collaborate across Hanover teams and international offices to deliver integrated client solutions
• Ensure the highest standards of quality across all client deliverables through rigorous review and oversight
• Lead financial management for the team, including budgeting, forecasting, revenue tracking and profitability

KEY SKILLS & EXPERIENCE

• Significant experience in communications, with a strong track record in a senior leadership role, ideally within an agency environment
• Proven ability to lead and grow client accounts, delivering strategic counsel and high-quality service
• Demonstrated success in driving new business, including developing pipelines and converting opportunities
• Strong commercial acumen, with experience managing budgets, forecasting and revenue growth
• Exceptional leadership and people management skills, with experience developing and mentoring senior team members
• Deep understanding of the communications, media and digital landscape, with the ability to translate trends into client value
• Excellent strategic thinking and problem-solving capabilities
• High attention to detail and commitment to delivering excellence in all client outputs
• Collaborative mindset, with experience working across teams, disciplines and geographies
• Proactive, driven and solutions-oriented approach, with a strong sense of ownership and accountability

BENEFITS:

In addition to a competitive salary, your core benefits package will include:

• An annual performance-related bonus plus additional bonus potential linked to recruitment, new business and long service
• 25 days’ annual leave (plus bank holidays)
• Private healthcare and dental insurance
• Travel insurance
• A company pension plan, including 5% employer contribution

You’ll also have access to a wide range of opportunities and initiatives, including:

• Flexible working policies, plus eligibility to apply for a sabbatical after 2 years’ service
• Summer Fridays finish (3pm) – early Friday finish the rest of the year (4pm)
• The Hanover Academy, which incorporates training, coaching, mentoring and reverse-mentoring opportunities to support personal development and career progression across all levels, with a generous training budget
• International secondments as well as the opportunity to collaborate with all offices across the AVENIR GLOBAL’s network
• A wellbeing programme, featuring (but not limited to) pre- and post-maternity leave coaching, a working parents’ group, subsidised gym membership
• Our Culture Club, with a robust social calendar all year round and CSR activity

Hanover is looking for a dedicated Consultant (Account Manager equivalent) to join the Healthcare Policy, Advocacy & Public Affairs team.

The Consultant will provide high-quality public affairs services to Hanover’s existing clients, together with creative contribution towards new business activity including acquisition, development and pitching. They will also be required to establish demonstrably credible and effective working relationships across an increasingly broad portfolio of clients and to provide project management services for all clients.

The role will be based in London and offers the opportunity to work across clients we share with our offices in Brussels, Dublin and the Middle East, as well as integrated accounts with our Healthcare Communications and Digital teams.

At Hanover Health we are united in our common belief that good healthcare is one of the most important things we can have. And we want to play an active role in evolving and improving it. Hanover Health has been an integral part of the Hanover Group’s overall growth and was shortlisted for Public Affairs Consultancy of the Year at the Communique Awards 2024. Hanover has also received award wins for its diversity and inclusion work, picking up the trophy for Action on Workplace DEI at the Communique Awards 2024 and Best Team Approach to Diversity, Equity and Inclusion at the PRCA UK Awards 2024.

The team works across a range of services including government relations, public affairs, market access, policy, advocacy and corporate communications across health and business. With over half of the world’s top 20 pharmaceutical companies, as well as NHS providers, health technology businesses and charities amongst our clients, we offer a diverse and compelling range of issues and opportunities.

PRIMARY RESPONSIBILITIES:

• Build and execute breakthrough political and NHS campaigns to deliver tangible policy change for our clients
• Run environment changing events for a range of audiences including politicians, policy makers, NHS stakeholders and patient groups
• Deliver important intelligence to our clients by utilising the Hanover network and building your own network through attending events as well as developing expertise in policy areas
• Draft reports with impact for clients on a varied number of topics including trade/business policy, disease or NHS policy areas
• Support the management of expert steering groups to drive thought-leadership for our clients
• Contribute towards new business pitches, being a core part of the team in building creative strategies and tactics and pitching to clients
• Deliver marketing activity to support Hanover Health’s business growth

SKILLS & EXPERIENCE:

• Relevant policy/public affairs experience from a public affairs consultancy, in-house public affairs department, patient group/NGO, Government, Parliament, NHS body or other relevant organisation
• Good knowledge of health policy and ability to analyse developments within the NHS and commercial environment
• Ability to multi-task and manage competing deadlines, while maintaining the highest quality standards
• Eye for detail and ability to think critically about your own work and that of others
• Excellent project management, written and verbal communication skills. Being comfortable managing and delegating work upwards and downwards in the team
• Works with junior colleagues on their professional and personal development and providing advice and support for their work.

BENEFITS

In addition to a competitive salary, your core benefits package will include:

• An annual performance-related bonus plus additional bonus potential linked to recruitment, new business and long service
• 25 days’ annual leave (plus bank holidays)
• Private healthcare and dental insurance
• Travel insurance
• A company pension plan, including 5% employer contribution

You’ll also have access to a wide range of opportunities and initiatives, including:

• Flexible working policies, plus eligibility to apply for a sabbatical after 2 years’ service
• Summer Fridays finish (3pm) – early Friday finish the rest of the year (4pm)
• The Hanover Academy, which incorporates training, coaching, mentoring and reverse-mentoring opportunities to support personal development and career progression across all levels, with a generous training budget
• International secondments as well as the opportunity to collaborate with all offices across the AVENIR GLOBAL’s network
• A wellbeing programme, featuring (but not limited to) pre- and post-maternity leave coaching, a working parents’ group, subsidised gym membership
• Our Culture Club, with a robust social calendar all year round and CSR activity