• Own the monthly, quarterly, and annual financial close process, producing GAAP financials and management reports for leadership and Gusto FBOS.
• Prepare monthly flux analyses, including budget-to-actual and period-over-period variance commentary.
• Coordinate with external auditors and Gusto's corporate accounting team for audits and compliance filings.
• Develop and maintain accounting policies, controls, and procedures for financial reporting and corporate activities.

• Manage accounting for the Internal Use Software (IUS) and Cloud Computing Arrangement (CCA) under ASC 350-40.
• Partner with Engineering and Product on cost classification and track capitalized assets.
• Coordinate amortization in NetSuite and maintain IUS/CCA policies in alignment with Gusto standards.

• Serve as the primary Finance stakeholder for NetSuite, ensuring the system is optimized for accounting needs.
• Collaborate with the NetSuite Administrator to evaluate and maintain integrations, such as commission tracking and AP scanning.
• Build NetSuite saved searches, reports, and dashboards to support financial analysis.

• Apply expertise in SaaS revenue recognition to ensure treatment of ARR, usage-based revenue, contract renewals, multi-year deals, and deferred revenue
• Partner with Sales and Finance to support complex contract negotiations, multi-year pricing structures, and usage reporting and special arrangements.
• Support ARR reporting, quota tracking, and commissions accounting including the buildout of commissions automation through NetSuite or add-on application.

• Champion the use of AI and automation tools to modernize finance workflows including close processes, reconciliations, reporting, and vendor management.
• Identify and pilot AI tools that reduce manual work, improve accuracy, and increase the pace of financial reporting cycles.

• Own the financial components of annual vendor risk assessments.
• Drive compliance with state and local tax jurisdictions using integrated tax software (Avalara).

• Lead, mentor, and develop the Accounting Specialist, fostering a culture of accountability, precision, and continuous growth.
• Serve as a strategic partner to the CFO and department leaders, bringing financial clarity to cross-functional business decisions.

• 3+ years as a Controller or Senior Accounting Manager.
• Proficiency in corporate accounting and GAAP.
• Familiarity with AI tools (Claude, ChatGPT, Copilot, etc.) in finance workflows.
• Experience with parent-company reporting and consolidations.

• Positive attitude and a desire to learn.
• Strong communication skills; ability to present financial data to non-finance audiences.
• Effective organization and prioritization abilities.
• Collaborative mindset with the ability to lead or partner as needed.

• NetSuite experience is a plus.
• Experience at a SaaS company, knowledge of SaaS revenue recognition (ASC 606).
• Experience with IUS and CCA accounting (ASC 350-40) including capitalization policy, lifecycle tracking, and amortization.
• CPA or master’s degree.

• Bachelor's Degree required.

Our cash compensation amount for this role is targeted at $158,000/yr to $195,000/yr in Scottsdale & most major metro locations. Final offer amounts are determined by multiple factors including candidate experience and expertise and may vary from the amounts listed above.

Symmetry Software is part of Gusto. Symmetry is the payroll infrastructure for software & payroll platforms powering the paychecks of over 64 million workers each year. Our fully integrated suite of payroll tax APIs and software tools allows companies to solve tax compliance issues and build applications across the entirety of the payroll process.

About the Role:

We are searching for a transformational leader and technical builder who is motivated about reimagining client experience in an AI-native world.The Head of Client Experience will design and execute a vision of how best to serve and delight our clients now and into the future.

About the Team: 

The Client Experience team – made up of the Support, Enablement, and Client Success teams – accelerates our clients' time to value on our products by helping them get up and running quickly, providing timely and accurate communication, and ensuring they know how to quickly and easily get the most of our products and services.

Striking the right balance of technology and humanity, this role partners closely with our CEO to drive Symmetry's AI transformation both within our Client Experience (CX) organization and across the company. You'll define what agentic-powered client experience looks like at Symmetry, and most importantly, execute that vision alongside your team. The right person leads transformation and drives outcomes for the betterment of our clients and team, ensuring that the human touch and client empathy is front and center.

Here’s what you’ll do day-to-day:

Agentic CX & Enablement

• Set the vision for CX at Symmetry - define "agentic client experience" with a balance of technology and human judgment, enabling a content strategy that delivers customer value 
• Build toward 24/7 AI-powered support where clients get what they need through intelligent agents
• Partner with Product and Engineering as a technical collaborator, shaping how our AI products integrate with client workflows
• Drive and measure client satisfaction through both AI and human interactions

Team Leadership & Development

• Lead approximately 10 people across Software Support, Enablement, and Client Success, including managers and individual contributors
• Lead, coach and develop team members to high performance standards

Technical Execution & Operational Excellence

• Use the same tools as your team, including debuggers, log files, and client environments
• Enhance team efficiency with AI and automation 
• Bring operational rigor to fundamentals including response time expectations, escalation policies, and documentation standards

Executive Partnership & Client Engagement

• Serve as a member of senior leadership, helping guide overall business strategy and staying synchronized with company-wide transformation
• Act as a technical bridge between CX, Product, and Engineering, bringing client insights to product decisions
• Build relationships with key enterprise clients to gather feedback on AI adoption, and represent Symmetry's CX vision externally while bringing industry perspective back to the organization

Here’s what we're looking for:

• 10-15+ years in client experience, technical support, developer relations, or a related client-facing function in B2B SaaS, API products, or developer-focused software
• 4+ years leading teams, including managing managers, with a demonstrated track record of executing operational or organizational transformation
• Demonstrated history of building and shipping AI-powered tools, workflows, or client experiences beyond using AI for just chat

Core Skills & Attributes:

• Technical builder mindset with the ability to quickly understand complex products and connect the dots across systems, use cases, and client needs
• Proven AI fluency: you've personally built transformative AI solutions and championed AI adoption on teams you've led
• Extraordinary execution and leadership: you translate vision into milestones and outcomes, delegate well, and hold yourself and others accountable to results
• Transformational change management and strategic leadership: You can explain why decisions are made. You help teams deal with uncertainty. You work well with the CEO and senior leadership on company strategy. You focus on improving the business as much as you focus on daily operations.
• High bar for performance combined with project management: you develop people, scope work, plan delivery, and manage to outcomes

Technology Experience:

• Hands-on experience with AI development tools (Claude Code, Cursor, GPT, or similar)—building, not just prompting
• Comfort with technical troubleshooting tools, log analysis, and debugging workflows
• Awareness with both emerging AI-powered CX platforms (Sierra, Decagon, Intercom AI, etc.) and traditional platforms (Zendesk, Salesforce, NetSuite, or similar)
• Working knowledge of API/SDK architecture and RESTful APIs, including the ability to read API documentation and use testing tools like Postman for client troubleshooting
• Proficiency with productivity and collaboration tools (Google Workspace, project management software)

Nice to Have:

• Background as Head of Developer Relations, Solutions Engineering, or Technical Support leadership
• Experience scaling a growth-stage company beyond $100M in revenue
• Experience in payroll, HR tech, tax, or compliance software (not required—you can learn our domain)

Our cash compensation amount for this role is targeted at $181,000/yr- $211,000/yr in Scottsdale. Final offer amounts are determined by multiple factors including candidate experience and expertise and may vary from the amounts listed above. 

Symmetry Software is part of Gusto. Symmetry is the payroll infrastructure for software & payroll platforms powering the paychecks of over 64 million workers each year. Our fully integrated suite of payroll tax APIs and software tools allows companies to solve tax compliance issues and build applications across the entirety of the payroll process.

What Product Management is like at Symmetry:

• Our Product team is lean, which means you’ll have a high degree of impact and ownership. We believe in smaller, empowered teams that move quickly with less overhead. You’ll pair sharp product judgment with fluency in AI tools — automating what slows teams down and amplifying what makes them creative and high-performing.
• We’re builders. Lines between roles are intentionally blurred, and our PMs do whatever it takes to deliver outcomes. You’ll prototype, automate, design, and ship — using AI as your co-builder to turn problems into durable solutions that deliver customer value with urgency and care.
• We’re here to serve the payroll industry. Our technology impacts over 64 million paychecks in the US each year. We’re driven by deep customer empathy and a relentless desire to innovate.
• We’re comfortable with change. Our environment moves fast, and PMs here thrive in ambiguity — blending curiosity, experimentation, and AI-native craft to shape how products (and work itself) are built at Symmetry.

About the Role:

We’re  looking for a product leader to own the development of new business lines for payroll tax products. This 0 to 1 focused role will have broad autonomy to lead discovery, strategy, and execution for new products in payroll tax. This role will be expected to deliver durable business outcomes such as new revenue and existing revenue retention.

The right person will be an activator who couples strength in execution with a strong sense of ownership to delivering market success. You will work directly with a new product development engineering team and focus on AI-powered solutions that redefine our market.

Here’s what you’ll do day-to-day:

• Ownership: Lead long-term strategy. This includes spearheading research, defining customer and market positioning, shaping product direction, and identifying the investments and internal capabilities required for success. You’ll translate this strategy into actionable guidance that informs company-wide planning and execution.
• North Star: Focus the organization on what matters most. Identify the highest-leverage investments and decisions across functions that will unlock long-term success, reduce ambiguity, and ensure that Symmetry is building toward a market-winning payroll tax offering.
• Collaborate: Partner across Product, Engineering, Compliance, Legal, CX, Marketing, Sales, and Operations to uncover insights, validate assumptions, and build alignment. You’ll help create shared context and ensure cross-functional teams are set up to deliver.
• Accelerate Execution: Step into the highest-priority gaps that stand in the way of success. Whether it’s clarifying requirements, kicking off strategic initiatives, or embedding with a team to drive execution, you’ll help advance the work by creating clarity, building momentum, and enabling others to succeed.

Here’s what we're looking for:

• 6+ years of hands-on product management experience, with 3+ years of success building 0 to 1 products
• Proven track record of building 0 to 1 products with demonstrable evidence of:
  • Deep product discovery skills with the ability to navigate a high degree of ambiguity
  • Building 0 to 1 products in highly regulated categories
  • Experience building personalized products or optimized workflows using Gen AI/ ML
  • Extraordinary cross-functional collaborator and leader
• Ability to identify emerging opportunities and industry trends, build business cases, define product vision and strategy, and create a supporting roadmap that rapidly iterates into delivering on your vision
• Entrepreneurial, passionate about our mission, and have deep empathy for our customers
• Built products at scale with good UX that users love
• Bonus points for experience with payroll / payroll tax

Compensation Details

Our cash compensation amount for this role is targeted at $143,000/yr to $179,000/yr in Scottsdale & most remote locations, and $184,000/yr to $230,000/yr for San Francisco & New York. Final offer amounts are determined by multiple factors including candidate experience and expertise and may vary from the amounts listed above.

About Design at Gusto:

Design at Gusto is made up of over 80 creative, collaborative people who care deeply about our mission to empower small businesses and their employees. We're a cross-functional group that is always looking for opportunities to build understanding and empathy for the people who use Gusto. We don't care much about swim lanes and though we care deeply about quality and craft, we are never precious about it. We work closely with cross-functional partners in Product, Engineering, Data, and Marketing to design, build, and ship experiences that make a real difference. We believe great design can make hard things possible, even delightful.

We are building an AI-native design organization — and we mean that seriously. We're looking for designers who are already working this way: using AI to prototype ideas quickly, shorten customer feedback loops, and ship quality UX directly to customers. This isn't a future aspiration — it's how we work now, and it's changing what the design role looks like at Gusto and across the industry.

About the Team:

The Retirement team at Gusto builds financial products and services that help bridge the retirement gap for small business owners and their employees. With 401(k) plans designed to be affordable, easy to manage, and easy to understand, Gusto is working to make retirement accessible to small businesses and teams that have historically been underserved by the 401(k) market.

We’re a collaborative group that values creativity, transparency, and a deep respect for our craft. We hold ourselves to a high bar and actively support one another so that we can do our best work. Our process incorporates using AI in our daily workflows to move faster, explore ideas, and increase our impact. From building tools that help individuals navigate their financial future to new retirement offerings, the Retirement team plays a central role in contributing to Gusto’s mission. 

About the Role:

We’re hiring a Staff Product Designer to partner with Product, Engineering, Data (and Research) to shape strategy, align partner teams, and create a cohesive, high-trust retirement experience across the employer and employee journey. You’ll operate as the design lead for your projects—co-owning priorities, success metrics and driving alignment across Retirement and key partner teams (Payroll, Benefits, Support/Ops). Your scope will include:

• Improving both setup and account management to boost confidence, adoption, and retention to reduce contact rate and confusion.
• Creating a more connected journey between payroll and retirement by designing across the seams of product, operations, and support—where the hardest and most interesting problems live.
• Designing flexible, scalable patterns across Retirement, integrating seamlessly with adjacent payroll and benefits touchpoints. Apply discerning design judgment to determine when and how to effectively incorporate AI to enhance the experience.

If you’re energized by ambiguous problem spaces, high-trust financial experiences, and designing workflows that make complex decisions feel clear and confident—this role is for you.

Here’s what you’ll do day-to-day:

• Strategic Vision & Partnership: Partner with Product Management to define the customer problems to solve, the strategy to solve them, and the measurable outcomes that matter—across activation, engagement, and retention.
• Data and research informed iteration: Collaborate with Data and Research to understand funnel drop-offs, behavior over time, retention drivers as well as define success metrics and iterate based on what you learn.
• Design Leadership & Ownership: Drive the full design process for shipped experiences—scoping and sequencing work, prototyping, testing, and delivering MVP → iteration → longer-term improvements.
• Trust + compliance design: Translate regulatory/tax-driven requirements into clear flows, content, and UI patterns that build trust without overwhelming customers.
• Communication & Storytelling: Craft compelling product narratives that align cross-functional stakeholders around the problem, strategic options, and tradeoffs, clearly explaining the reasoning behind design decisions and outcomes.
• Elevating Craft & Mentorship: Provide thoughtful critique and mentorship to design peers; raise the quality bar across the organization. Be an innovation driver with using and designing for AI.
• System Advocacy & Evolution: Champion the design system and contribute patterns/components that improve cohesion and quality.
• AI-Accelerated Prototyping & Learning: Use AI to move quickly from concept to customer-tested artifact — building clickable, high-fidelity prototypes that generate real signal faster than traditional methods allow. Bring a clear point of view on where AI enhances the customer experience, not just your workflow, and help raise the team's fluency through your example.

Here’s what we're looking for:

We’ve found that a low ego, a growth mindset, and a bias for action go a long way here. 

• 8+ years in product design, with a portfolio showing end-to-end shipped work and the impact it drove
• High bar for craft across interaction design, information architecture, and visual design—especially for complex, form-heavy workflows
• Bonus: Experience in regulated/high-trust domains (fintech, taxes, insurance, healthcare, benefits/retirement)
• Demonstrable AI fluency in your design practice — not just familiarity with tools, but evidence of AI changing how you prototype, test, and ship. We'll ask you to show this, not just describe it.
• Comfort moving between design and code — whether that means shipping UI improvements directly, working closely in the codebase with engineers, or using AI-assisted tools to close the gap between prototype and production.
• Comfortable operating in ambiguity and shaping messy inputs into clear goals, tradeoffs, and shipped outcomes
• Bonus: Comfortable tackling content design aspects (making complex concepts understandable)
• Building strong partnerships with Product, Engineering, and Data to prioritize, execute, and iterate
• Systems thinker who designs solutions that scale beyond one-off screens and hold up across a product ecosystem
• Bonus: Have contributed to growing a Design system with components or patterns
• Bring a clear point of view, engage in constructive feedback, and help teams align quickly by clarifying tradeoffs and driving decisions forward
• Track record leading multi-workstream initiatives across teams—setting direction, unblocking partners, and shipping measurable improvements

At Gusto, we strive to provide rewards that empower employees to achieve their financial and personal goals. We offer competitive compensation packages with a strong emphasis on equity based compensation (ownership in Gusto). To learn more about Gusto’s compensation philosophy and benefits offerings please view our Total Rewards Approach page. 

Our cash compensation range for this role is $146,000/yr to $183,000/yr in Denver & most remote locations, and $177,000/yr to $222,000/yr in San Francisco, Seattle & New York. Final offer amounts are determined by multiple factors, including candidate experience and expertise, and may vary from the amounts listed above.

Symmetry Software is part of Gusto. Symmetry is the payroll infrastructure for software & payroll platforms powering the paychecks of over 64 million workers each year. Our fully integrated suite of payroll tax APIs and software tools allows companies to solve tax compliance issues and build applications across the entirety of the payroll process.

About the Role:

We are seeking a seasoned engineering leader for our product development team, passionate about leveraging AI to shape the future of our industry. This role is dual-focused: providing robust support for our existing core payroll products while proactively advancing the incorporation of AI throughout our entire product portfolio and Software Development Life Cycle (SDLC). You will be a crucial driver in instilling an AI-native approach at every stage of development. You will lead a significant change in our shared services groups, like DevOps and Quality Assurance. The goal is to support our engineers more actively. You will also act as strategic partners, not just as a team that processes outputs. The ideal candidate will be an "activator," bringing execution rigor and vision to champion truly innovative, smart features and core capabilities through machine learning and generative AI. Your leadership will be integral to our company's growth, ensuring AI is a fundamental component of our product differentiation.

Here's what you'll do day-to-day:

• Aligning teams to focus on new AI native features, and business goals.
• Taking complete functional ownership of your area including vision for both the platform and product in partnership with product managers and stakeholders.
• Initiating innovation, ideas, or actions by providing the initial inspiration needed to get a team started.
• Elevating our engineering practices to be AI-native, guiding adoption of tools, processes, and methodologies that leverage AI to increase velocity, code quality, and operational efficiency across the team.
• Aligning and prioritizing the organization deliverables based on the company needs, working closely with the leadership across functional departments.
• Ensuring products and services are performant, available 24x7x365, resilient, and stable.
• You will lead the transformation of our shared services groups, such as DevOps and Quality Assurance. Your role is to promote a change agent mindset. You will also adjust their function to support our engineers actively. This will help them become strategic partners for sustainable operations and ongoing improvement.
• Evaluating emerging technologies including SaaS systems for opportunities to improve services, acting as technical consultant for the company to champion applicable technical solutions.
• You will work with engineering leaders across the company. Your role involves designing clear sub-systems. You will also help improve the platform architecture used by the entire company.

Here's what we're looking for:

• Masters or Bachelor degree in Computer Science, Information Systems, or equivalent experience.
• 10+ years of engineering leadership experience – managing both people and tech stacks.
• You must have a proven ability to lead changes in organizations. Focus on DevOps and Quality Assurance. Transform these functions from cost centers into essential parts of strategic engineering.
• Prior experience or exposure in AI native product development leveraging AWS services (Bedrock, Agent Core, etc)
• A proven track record and ability to communicate with cross functional peers, communicating technical concepts to business stakeholders, and communicating business objectives to the technical team.
• Demonstrated ability to take ownership on problems and projects and lead them to completion.
• A proven ability to debug and triage critical systems, including team performance.
• Hands-on experience with agile methodologies, and their functional application.
• Strong Experience with web application development, Dev-ops, distributed systems, CI/CD and quality test automation.
• Solid knowledge of Object-Oriented Design, Service Oriented Architecture, and Systems thinking.
• Good verbal and written presentation skills, including ability to prepare materials for audiences at all levels of the organization.

Compensation Details

Our cash compensation amount for this role is targeted at $189,000/yr to $237,000/yr in Scottsdale & most major metro locations. Final offer amounts are determined by multiple factors including candidate experience and expertise and may vary from the amounts listed above.