About the Role

The Workplace Operations Lead– Denver plays a key role in ensuring seamless day-to-day workplace operations while delivering a high-touch, hospitality-driven employee experience at our Denver office. This position oversees facilities coordination, vendor management, asset tracking, preventative maintenance and repair, workplace request workflows, office services, on-site event support, EH&S program management, and process improvement. The ideal candidate is operationally strong, detail-oriented, proactive, and passionate about creating engaging and efficient workplace environments. They also operate as a human-centered, AI-enabled site leader, using data and AI insights to proactively manage safety, space, and services while preserving a high-trust, inclusive experience for Gusties.

• Due to the onsite nature of this role's responsibilities, the Workplace Operations Lead is expected to work in the Denver office 5 days per week.

About the Team

The Environment Team shapes the future of workplace experience at Gusto. We create safe, collaborative, and inclusive environments through thoughtful design, operational excellence, and data-driven decision-making. Our work connects people to purpose by strengthening collaboration, supporting productivity, and cultivating a culture of belonging across our offices. AI is increasingly embedded in how we operate — from automating routine workflows to surfacing insights that help us make better decisions faster.

Here's what you'll do day-to-day

Employee Support and Office Experience

• Maintain an inviting, clean, and well-stocked environment across the Denver office.
• Lead on-the-ground support for new hire onboarding, badge distribution, and daily employee needs.
• Support internal programs and office events in partnership with Workplace Experience and Community and Inclusion Teams.
• Communicate workplace guidelines and updates clearly and consistently to Denver-based employees and stakeholders.
• Use AI tools to draft employee communications, summarize recurring feedback, and identify patterns in workplace requests.

Facilities Management, Maintenance and Repair

• Manage and resolve incoming workplace requests using Jira, Notion, or ServiceChannel, ensuring timely follow-up and tracking.
• Consolidate all incoming requests (Slack, email, ticketing tools, in-person) into a unified intake and triage process.
• Serve as the primary point of contact for Denver employees seeking workplace support.
• Coordinate with Denver-based vendors for scheduled maintenance, cleaning, HVAC, plumbing, shred, First Aid, and security services.
• Own the Denver preventative maintenance program — schedule and track recurring PMs for HVAC, UPS/power systems, fire and life safety, pest control, and other critical building systems; ensure no service lapses.
• Oversee facilities repairs end-to-end — triage, assign, and follow up on corrective maintenance work orders; coordinate contractors and vendors; verify completion and quality.
• Manage asset tracking for the Denver office — maintain an accurate inventory of furniture, equipment, and key building assets; record condition, location, and service history; flag items due for replacement or repair.
• Conduct routine inspections of the Denver office to ensure workplace safety, comfort, and readiness.
• Oversee on-site physical security vendors, including access management and coordination with security teams.
• Collaborate with the Workplace Operations Lead on capital repairs and budget tracking across the Denver portfolio.
• Apply AI-assisted workflows to track open requests, flag overdue items, and reduce time spent on repetitive coordination tasks.
• Use AI-driven dashboards for real-time visibility into occupancy, safety alerts, and resource usage, and translate those signals into clear, people-first decisions for the site
• Leverage AI tools for space-utilization forecasting and vendor performance tracking to ensure smooth day-to-day operations and high vendor quality.
• Build and utilize new AI-enabled workplace technologies, measure their impact, and iterate based on feedback to improve safety, experience, and efficiency. Has built at least one workflow from scratch using AI.

Vendor and Office Services Management

• Manage relationships with Denver-specific vendors across food and beverage, janitorial, supplies, and maintenance categories.
• Oversee procurement processes and vendor performance against service-level expectations.
• Use systems like Zip to streamline purchasing and payment tracking.
• Ensure compliance with safety and workplace regulations through routine audits.
• Leverage AI tools to analyze vendor spend, draft vendor communications, and surface performance trends.

Environmental Health & Safety (EH&S)

• Maintain and update the compliance matrix — track regulatory requirements across IIPP, SB553, ergonomics, and emergency action plans; ensure documentation is current and accessible using built AI tools.
• Schedule and run fire drills and emergency evacuation exercises — coordinate with building management and security; document completion and outcomes.
• Conduct regular site safety inspections — walk the Denver office on a defined cadence to identify hazards, flag issues, and ensure corrective actions are completed.
• Maintain regulatory postings and ensure all required signage is current across the Denver office.
• Build and use AI workflows to track and follow up on incident reports and corrective actions; escalate to the Head of Workplace Operations as needed.
• Support ergonomics requests and coordinate assessments for Denver-based employees.
• Partner with the Head of Workplace Operations on EH&S program strategy, policy updates, and cross-functional coordination with HR and Legal.

On-Site Event Support

• Support internal and external events at the Denver office in partnership with the Workplace Experience team.
• Support  event logistics, including vendor scheduling and space readiness and setup
• Ensure vendors complete timely post-event cleanup and reset spaces for regular workplace use.

Here's what we're looking for

• 5 to 7 years of experience in workplace operations, facilities coordination, or office management.
• Hands-on experience managing day-to-day site operations, including maintenance, vendors, asset tracking, and employee support services.
• Demonstrated experience with preventative maintenance scheduling and facilities repair coordination.
• Familiarity with IIPP, emergency action plans, and safety inspections is preferred.
• Experience building, developing and executing facility programs.
• Strong organizational skills with the ability to prioritize multiple requests and manage workflows effectively.
• Comfortable working with workplace tools and ticketing systems (e.g., Jira, ServiceChannel, Notion).
• Proven ability to build relationships with vendors, employees, and cross-functional partners (e.g., IT, HR, Security).
• Strong communication skills and a customer service mindset with attention to detail.
• Ability to conduct routine site inspections and ensure compliance with safety, security, and workplace standards.
• Proactive problem-solver who can identify issues quickly and propose practical solutions.
• AI is embedded in your regular workflows, not just something you experiment with occasionally. You can demonstrate how your work looks meaningfully different than it did six months ago because of AI, and you have built skills that automate portions of how you work. Gusto's AI fluency stage is assessed alongside performance and directly impacts overall ratings.

A note on AI at Gusto

At Gusto, AI fluency is part of how we work — not a nice-to-have. Every team member is expected to be actively moving along the arc from AI-aided, human-led work toward AI-delivered, human-overseen outcomes. For this role, that means:

• Using AI tools (Claude and MCPs) daily to draft communications, process requests, analyze vendor or budget data, and reduce manual work.
• Demonstrating embedded AI habits — you have rewired how you work around AI, not just added it as a layer on top.
• Actively contributing workflows and skills that can be shared with the broader team.

Office and Location

This role is based in our Denver, CO office. Given the operational nature of this role, the Environment Site Lead is expected to work from the Denver office 5 days per week.

When approved to work from a location other than a Gusto office, a secure, reliable, and consistent internet connection is required.

Our cash compensation amount for this role is targeted at $98,000/yr - $121,000/yr in Denver. Final offer amounts are determined by multiple factors including candidate experience and expertise and may vary from the amounts listed above.

About the Role:

We are seeking an experienced L4 People Technology Workday Developer to lead the design, configuration, and optimization of Workday solutions that power our HR and payroll processes. The ideal candidate brings advanced, wide-ranging Workday expertise, applies creative and effective solutions to complex business problems, and guides the development of new approaches and best practices. This role operates with a high degree of independence, mentors others on Workday functionality, and partners closely with the People Team, IT, and cross-functional stakeholders to ensure Workday delivers scalable, business-ready outcomes.

About the Team:

The People Solutions team is transforming how Gusto supports its people by pairing cutting-edge AI with smart automation. We optimize workflows, enhance service delivery, and free up teams to focus on meaningful, high-impact work to support a more responsive, efficient, and future-ready people experience.

Here’s what you’ll do day-to-day:

Key Responsibilities:

Workday Configuration & Enhancements

• Lead configuration of Workday modules (e.g., HCM, Talent, Absence, Compensation, Payroll, Time Tracking) on complex business requirements, applying in-depth evaluation to determine optimal approaches.
• Architect and guide development of Workday Business Processes, calculated fields, condition rules, and security roles; exercise judgment in selecting methods and techniques on new assignments.
• Lead evaluation and adoption of new features with each Workday release; identify creative solutions and guide policy development for optimization across modules.
• This role is primarily focused on functional configurations within Workday and will partner closely with integration developers, not be responsible for integration build. 

Reporting & Analytics

• Develop and own advanced, matrix, composite, and dashboard reports in Workday; apply in-depth analytical judgment to surface actionable workforce insights for senior stakeholders.
• Drive data quality and integrity standards across Workday and connected systems; provide in-depth analytical insights to inform workforce decisions and cross-functional planning.
• Own audit readiness through proactive reporting, documentation, and control frameworks; determine appropriate methods independently.

Testing & Quality Assurance

• Design and lead test strategies including test plans, scripts, and UAT coordination; exercise independent judgment in defining testing approaches and resolving complex issues.
• Lead regression and functional testing for biannual Workday releases; determine procedures and guide team approach to ensure quality and business continuity.

Collaboration & Support

• Network with key contacts across functions; adapt communication style to diverse audiences and frequently advise others—including senior partners—on complex Workday matters, using persuasion and judgment to drive alignment.
• Provide expert-level Workday system support; independently diagnose and resolve complex issues, and develop scalable solutions that prevent recurrence.
• Mentor and upskill team members and key users on Workday functionality; act as an internal subject matter authority on system capabilities and best practices.

Here’s what we're looking for:

Required:

• Bachelor’s degree in Computer Science, Information Systems, HR Technology, or related field (or equivalent experience).
• 8+ years of hands-on Workday development or configuration experience (or 6 years with a Master’s degree; or equivalent experience).
• Advanced, wide-ranging knowledge of Workday security, business processes, reporting, and calculated fields; proven ability to independently determine methods and techniques on new, complex assignments.
• Demonstrated ability to work on complex, ambiguous issues requiring in-depth evaluation; exercises independent judgment in selecting approaches, with work reviewed upon completion rather than in progress.

Our cash compensation amount for this role is between $128,000 - $160,000/year in Denver, between $154,945 - $198,681/year for New York/San Francisco. Final offer amounts are determined by multiple factors including candidate location, experience and expertise and may vary from the amounts listed above.

About the Role:

The Senior Compensation Partner is a core member of Gusto's People team, responsible for building and scaling the compensation programs that help us attract, retain, and reward top talent. This role exists to bring rigor, fairness, and strategic clarity to how Gusto thinks about pay — operating at the intersection of data, policy, and people.

Operating with a systems-first, AI-aware mindset, the Senior Compensation Partner uses automation, scalable workflows, and well-designed tooling to improve decision quality, ensure compliance, and reduce reliance on manual, one-off analysis. This role partners closely with HR Business Partners, Finance, Legal, and business leaders to ensure our compensation programs are grounded in market reality and aligned to our values.

Success in this role is measured by the quality and fairness of compensation decisions, the scalability and reliability of our programs, and the degree to which the organization can operate with confidence — without constant intervention or heroics.

Gusto's compensation function, built on first-principles thinking, is at an inflection point — scaling from early foundations to a mature, high-trust operation. You'll have real ownership to shape how we design and deliver compensation as the company grows.

Here’s what you’ll do day-to-day:

• Develop, implement, and communicate Gusto's compensation programs, policies, and procedures, ensuring internal equity, external competitiveness, and alignment with business strategy.
• Partner with and influence key stakeholders — including HRBPs, Finance, and senior leadership — to translate compensation philosophy into clear, actionable programs.
• Lead annual compensation cycles (merit, equity refresh, benchmarking) and own the end-to-end process from data collection through communication.
• Perform market analyses and compensation studies using survey data (e.g., Radford/Aon, Mercer, Pave) to recommend pay ranges, job levels, and offer positioning.
• Use AI tools and automation thoughtfully to accelerate analysis, synthesize benchmarking data, and reduce planning and reporting load — while maintaining sound judgment around data quality and decision guardrails.
• Design and maintain scalable compensation workflows and tooling — automating recurring analyses, audit processes, and reporting so programs run reliably without manual intervention.
• Build and maintain compensation dashboards and data visualizations that give leaders real-time insight into pay equity, market positioning, and budget utilization.
• Craft competitive, compelling offers to attract top-tier talent, and build playbooks to help recruiters and HRBPs communicate Gusto's total rewards story.
• Ensure ongoing compliance with federal, state, and local pay regulations — including pay transparency laws, FLSA classification standards, and emerging pay equity requirements — and proactively flag legislative changes.
• Partner with People Operations to integrate and optimize HRIS and compensation tools, ensuring data accuracy and system scalability as the company grows.

Here’s what we're looking for:

• 8+ years of experience in Compensation, Total Rewards, People Operations, or a related analytical function — ideally in a high-growth technology environment.
• AI fluency: hands-on experience using AI tools or automation to accelerate analysis or synthesis, paired with strong judgment around trust and validation.
• Hands-on experience running compensation cycles (merit, equity, benchmarking) and building scalable programs from early-stage to maturity.
• Survey benchmarking fluency: direct experience with Radford/Aon, Mercer, or comparable compensation survey tools and methodologies.
• Systems-first orientation: experience building durable workflows, automating reports, or designing operating mechanisms that reduce recurring manual work.
• Strong analytical foundation: advanced spreadsheet skills (Excel, Google Sheets), comfort with data modeling, and experience building dashboards or visualizations that leaders actually use.
• Knowledge of compensation and employment law, including FLSA, pay transparency statutes, and pay equity frameworks — or foundational knowledge with a clear drive to build expertise.
• Clear, concise communicator who can translate complex pay data into narratives and recommendations for non-specialist audiences, including executives.
• Comfort operating at multiple altitudes — from hands-on analysis and modeling to advising leadership on compensation philosophy and strategy.
• High integrity and intellectual curiosity; someone who asks hard questions about fairness and market position, and isn't satisfied with the status quo.
• Background in Mathematics, Finance, Statistics, Economics, or a related quantitative field is preferred but not required.

Gusto offers competitive cash compensation, equity, and a comprehensive benefits package. Our cash compensation range for this role is $124,000 to $150,000 in Denver, and $152,000 to $185,000 in San Francisco and New York. Final offer amounts are determined by multiple factors, including candidate location, experience, and expertise.

Gusto's Total Rewards philosophy is rooted in transparency, fairness, and the belief that people do their best work when they feel secure and valued. As a member of the compensation team, you'll have unique visibility into — and influence over — the programs that define that experience for every Gustie.

About the Role:

Gusto is looking for a builder to take on the role of Head of AI-Native Talent Systems as we rethink how people grow in an AI-native company. This role is about designing the systems that shape growth day to day. Not courses. Not programs. The actual mechanics of work. Onboarding, feedback, performance reviews, promotion decisions, and leadership expectations should all help people get better by default, without needing special events or extra effort. You will be responsible for building new architecture and tearing down what no longer serves us. AI will be a core part of how you do this, not as a concept, but as a practical tool for reflection, coaching, skill building, and clarity. The goal is simple but hard: make growth obvious, continuous, and hard to avoid. This is a role for someone who wants to build something durable, test it in the real world, and keep improving it. If it works, others will copy it. If it doesn’t, you’ll learn fast and fix it.

About the Team:

The Talent Development team sits within the Gustie Engagement Team, with a shared purpose: to help Gusties write the best chapters of their careers. We do this by designing the conditions that create clarity, connection, and commitment across the employee journey, not through programs, but through how work actually happens.

Here’s what you’ll do day-to-day:

(The day-to-day will change. That’s part of the job.)

• Own the Gustie growth system at Gusto, from onboarding through executive leadership, with AI embedded at its core
• Redesign moments like feedback, performance reviews, and promotion decisions so AI actively helps people reflect, learn, and improve in real time
• Treat AI as a design partner in growth, deciding deliberately where it should lead, where it should support, and where humans stay firmly in charge
• Build development directly into the flow of work, with AI reducing friction, surfacing insights, and prompting better decisions
• Prototype, test, and ship AI-enabled changes that meaningfully improve how people grow here
• Define new AI-native standards for leadership development, coaching, and skill building
• Create feedback loops and signals, powered by AI, that make growth, readiness, and leadership effectiveness visible as the company evolves
• Continuously revisit what belongs in code, what belongs in judgment, and how the boundary should shift over time

Here’s what we're looking for:

(If you’ve done this before, you’ll recognize yourself.)

• You’ve built something that changed how people actually worked. It might have been called talent, product, systems, or something else entirely, but it moved behavior, not just decks.
• You believe the walls are hollow and you don’t assume systems are fixed just because they look finished.
  You get impatient with patchwork solutions and prefer fixing the system instead.
• You’re comfortable starting without a playbook and writing one as you go.
• You already use AI as part of how you think and work, not as a talking point or side project.
• You can hold a long-term point of view while shipping fast and putting real things into the world.
• You have strong opinions about what good looks like, and you’re willing to change them when reality disagrees.
• You care deeply about how people grow, especially when things are changing quickly or breaking in interesting ways.

People who fit this role often have 10–12 years of relevant experience, but we care far more about what you’ve built than how your resume is labeled.

What does success look like?

A year into this role, growth at Gusto is no longer something people are asked to manage on top of their jobs. It is something the company’s systems quietly and consistently do. The everyday work of the company generates signal by default. Decisions, docs, code, customer interactions, feedback, and leadership moments all leave usable traces. Those signals are captured and interpreted as work happens, then reflected back in ways that help people see patterns, progress, and gaps without needing to reconstruct the past or advocate for themselves. Growth becomes legible. Learning is no longer organized around classes, curricula, or moments on a calendar. Instead, it exists as an always-on environment woven into how work gets done. People can quickly see examples of strong judgment, understand what “good” looks like in context, and explore how similar problems have been solved before. AI makes this possible at scale by synthesizing real examples, answering questions in the moment, connecting people to relevant expertise, and turning individual insight into shared capability. Over time, development feels less like an intervention and more like a natural byproduct of doing the work. People pull what they need when they need it. Leaders spend less time explaining expectations and more time reinforcing them. The system improves with use, because every interaction adds clarity rather than noise. Importantly, the system has a point of view. It creates gentle pressure in the right places and removes friction in the wrong ones. It makes certain behaviors easier, others harder, and does so through design rather than persuasion. Standards become clear not because they are stated repeatedly, but because the environment reinforces them. At that point, this work no longer resembles traditional Talent Development or Performance Management. It looks like core infrastructure for a company that expects to keep changing, and expects its people to keep pace not through heroics, but through design.

Our cash compensation amount for this role is $150,000 /year  to $180,000 /year in Denver & most major metro locations, and $177,000/year to $210,000 /year for San Francisco & New York. Final offer amounts are determined by multiple factors including candidate location, experience and expertise and may vary from the amounts listed above.