About Guidde

Guidde is an AI digital adoption platform that serves as the creation and consumption hub for modern organizations. Founded in 2020 by seasoned entrepreneurs, we use generative AI to transform workflows into rich, multi-format documentation in minutes. Our platform helps teams scale knowledge across employees, customers, and even AI systems, turning everyday processes into instant, in-app video guiddes that live where work actually happens.

More than 4,500 organizations worldwide, from fast-growing startups to Fortune 500 enterprises, rely on Guidde to reduce support load, accelerate onboarding, and make knowledge accessible on demand.

We’re building the future of how knowledge is created, shared, and experienced.

The Ideal "Guidder" is like our platform - clear, impactful, and focused on delivering value. We blend a startup environment with sports team principles - strategic in planning, collaborative in execution, and obsessed with customer wins. We value doers who listen more than they talk and who show up ready to play their best game. Ready to make your mark on our roster? Go Guidde!

If you are a customer champion who thrives on turning onboarding into long-term wins, knows how to grow an account like a playbook, and gets excited about helping teams work smarter through video and AI - you'll feel right at home here. 

What will you do?

• Lead Enterprise customer onboarding - manage end-to-end implementation and adoption for high-value accounts
• Drive revenue retention and renewals - ensure contract renewals and maintain strong customer relationships to minimize churn
• Execute strategic account expansion - identify upsell opportunities and growth initiatives within existing accounts
• Develop and deliver training programs - create comprehensive programs tailored to customer needs and use cases
• Create compelling business cases - develop ROI-focused business reviews and expansion strategies
• Monitor and optimize customer health - track metrics and maintain proactive communication with key stakeholders

What will you need to have? 

• 2+ years of Customer Success experience - proven track record in SaaS environment managing Enterprise accounts
• Account growth expertise - demonstrated success in expanding and growing existing customer relationships
• Video creation experience - hands-on experience with video creation and editing tools
• Exceptional communication skills - strong presentation abilities and relationship-building across all organizational levels
• Strategic mindset - problem-solving approach with attention to detail and business impact focus
• Self-starter mentality - ability to work independently, take initiative, and drive results

Bonus points if you have:

• Experience with HubSpot, Intercom, and Mixpanel
• Background with video documentation and knowledge management solutions
• Track record of driving customer adoption and reducing churn

Your journey with Guidde

• Leave Your Mark: Contribute meaningfully to our growth story and drive
• Enterprise success in the US market
• Work Your Way (Hybrid): Enjoy a flexible work arrangement based in New York City
• Innovate Together: Be part of a collaborative and forward-thinking team revolutionizing knowledge sharing
• Fuel Your Growth: Access opportunities for professional development and advancement in customer success
• Your Value Matters: Receive a competitive compensation and benefits package
  • The salary range for this position is $110,000 - $135,000 OTE + equity and benefits. 

We hire talented and passionate people from a variety of backgrounds because we want our global employee base to represent the wide diversity of our customers. If you're excited about a role but your past experience doesn't align perfectly with every bullet point listed in the job description, we still encourage you to apply. If you're a builder at heart, share our company values, and are enthusiastic about making software toolmaking ubiquitous, we want to hear from you.

About Guidde

Guidde is an AI digital adoption platform that serves as the creation and consumption hub for modern organizations. Founded in 2020 by seasoned entrepreneurs, we use generative AI to transform workflows into rich, multi-format documentation in minutes. Our platform helps teams scale knowledge across employees, customers, and even AI systems, turning everyday processes into instant, in-app video guiddes that live where work actually happens.

More than 4,500 organizations worldwide, from fast-growing startups to Fortune 500 enterprises, rely on Guidde to reduce support load, accelerate onboarding, and make knowledge accessible on demand. We’re building the future of how knowledge is created, shared, and experienced.

The Ideal "Guidder" is like our platform - clear, impactful, and focused on delivering value. We blend a startup environment with sports team principles - strategic in planning, collaborative in execution, and obsessed with customer wins. We value doers who listen more than they talk and who show up ready to play their best game. Ready to make your mark on our roster? Go Guidde!

If you are someone who loves turning messy, fast-moving sales motion into clean systems and reliable numbers—and you get energy from making teams faster, sharper, and more consistent, then your place is with us!

How will your day-to-day look?

• Automate revenue workflows - Build and maintain HubSpot (and supporting tools) automations for lead routing, activity tracking, territory assignment, and sales processes
• Own HubSpot end-to-end - Keep the CRM clean, configured well, and easy to use with clear properties, views, deal stages, and smart automation
• Optimize the sales funnel - Spot bottlenecks from lead to close, standardize processes, and improve rep efficiency with practical, scalable fixes
• Improve tooling across the stack - Evaluate, select, and roll out tools that boost productivity, data quality, forecasting, and reduce manual work
• Run reporting and insights - Build and maintain dashboards for KPIs, conversion metrics, pipeline health, and performance insights for leadership and sales managers
• Keep the revenue engine reliable - Ensure data accuracy, process discipline, and consistent execution across Sales, Marketing, and Customer Success

What will you need to have?

• 5+ years in Sales Ops / RevOps (B2B SaaS) - Experience building and running revenue operations in a scaling environment
• Strong CRM operations skills - Proven ability to implement, maintain, and optimize CRM processes at scale
• Automation + infrastructure mindset - Track record of building systems that measurably improve sales productivity and performance
• HubSpot expertise (admin-level preferred) - Confident in customizing objects, workflows, deal stages, automation logic, and integrations
• Hands-on with modern workflow tooling - Experience with tools like Make.com or n8n, plus enrichment/validation and low-code/no-code platforms
• Solid integration fundamentals - Understanding of webhooks, API integrations, and how to connect a dependable GTM toolchain

Bonus points if you have:

• Experience partnering closely with Sales leadership on forecasting and pipeline hygiene
• Built multi-tool revenue workflows across Marketing, Sales, and CS (and made adoption actually stick)
• Worked in a growth-stage SaaS company where speed + structure both mattered

Your journey with Guidde

• Leave Your Mark: Build the operational foundation that enables Guidde’s next stage of growth—better productivity, tighter forecasting, smoother scaling
• Work Your Way (Hybrid): Enjoy a flexible work arrangement based in NYC
• Innovate Together: Partner daily with Sales, Marketing, and CS to design workflows and insights that keep everyone aligned
• Fuel Your Growth: Grow your scope across RevOps, systems architecture, and GTM strategy as the company scales
• Your Value Matters: Receive a competitive compensation and benefits package
  • We offer for this position a salary range of $130,000 OTE - $175,000 OTE

We hire talented and passionate people from a variety of backgrounds because we want our global employee base to represent the wide diversity of our customers. If you're excited about a role but your past experience doesn't align perfectly with every bullet point listed in the job description, we still encourage you to apply. If you're a builder at heart, share our company values, and enthusiastic about making software toolmaking ubiquitous, we want to hear from you.

About Guidde

Guidde is an AI digital adoption platform that serves as the creation and consumption hub for modern organizations. Founded in 2020 by seasoned entrepreneurs, we use generative AI to transform workflows into rich, multi-format documentation in minutes. Our platform helps teams scale knowledge across employees, customers, and even AI systems, turning everyday processes into instant, in-app video guiddes that live where work actually happens.

More than 4,500 organizations worldwide, from fast-growing startups to Fortune 500 enterprises, rely on Guidde to reduce support load, accelerate onboarding, and make knowledge accessible on demand.

We’re building the future of how knowledge is created, shared, and experienced.

The Ideal "Guidder" is like our platform - clear, impactful, and focused on delivering value. We blend a startup environment with sports team principles - strategic in planning, collaborative in execution, and obsessed with customer wins. We value doers who listen more than they talk and who show up ready to play their best game. Ready to make your mark on our roster? Go Guidde!

If you are a people-first leader who thrives at the intersection of strategy and execution - someone who gets energized by coaching high-performing teams, building scalable CS frameworks, and using smart tools to drive retention and growth at the Enterprise level - then your place is with us!

What will you do?

• Lead and develop the CS team: Own performance end-to-end: set clear expectations, run structured 1:1s, and hold the team accountable to retention, expansion, and customer health targets while coaching individual CSMs on account strategy, executive relationships, and commercial conversations.
• Build and scale the playbook: Define and sharpen CS processes (onboarding, business reviews, renewal workflows, escalation frameworks) and make them repeatable and consistent across the team.
• Drive revenue outcomes: Own the team-level renewal and expansion pipeline, monitor NRR closely, spot risk early, and ensure nothing slips through the cracks.
• Use AI tools creatively: Improve how the team operates through smarter workflows: from customer insights and forecasting to automation and coaching feedback loops.
• Stay hands-on with Enterprise accounts: Manage a focused portfolio of strategic Enterprise accounts, driving adoption, retention, and expansion while serving as the escalation point for the team’s most complex situations.
• Partner cross-functionally: Surface patterns and evidence-based insights from across the portfolio and bring structured recommendations to Product, Sales, and leadership; support the VP of CS on hiring and team scaling.

What will you need to have? 

• 5–7 years of Customer Success experience — in a b2b SaaS environment with a strong track record managing Enterprise accounts and driving retention and expansion.
• 2+ years of people leadership — directly managing or leading a CS team with clear, measurable impact on team performance and individual development.
• Proven revenue accountability — demonstrated ownership of NRR, renewals, and expansion at both the individual and team level.
• Process builder mindset — a track record of designing or meaningfully improving CS playbooks, frameworks, and team workflows that scale.
• AI-first approach — you use AI tools daily, think creatively about applying them to customer problems and team efficiency, and bring that curiosity into everything you build.
• Exceptional communication and data fluency — strong presence with stakeholders at all levels, paired with a data-driven approach to prioritization, decision-making, and accountability.

Bonus Points if You Have

• Experience with HubSpot, Intercom, and Mixpanel — familiarity with the tools we run on.
• Background in video or digital adoption platforms — you’ll ramp even faster if you’ve worked in our space.
• Hiring and scaling experience — a track record of building CS teams and working cross-functionally with Sales and Product in a fast-scaling SaaS environment.

Your journey with Guidde

• Leave Your Mark— shape how an Enterprise CS team operates and wins at a company that’s redefining how knowledge is created and shared globally.
• Work Your Way (Hybrid)— enjoy a flexible work arrangement based in New York City.
• Innovate Together— collaborate with a product-obsessed team that uses its own platform daily and genuinely believes in what it builds.
• Fuel Your Growth— access leadership coaching, career pathing, and opportunities to grow into senior CS leadership as Guidde scales.
• Your Value Matters— receive a competitive compensation and benefits package.
  • The salary range for this position is $130,000 OTE - $165,000 OTE + equity and benefits. 

We hire talented and passionate people from a variety of backgrounds because we want our global employee base to represent the wide diversity of our customers. If you’re excited about a role but your past experience doesn’t align perfectly with every bullet point listed in the job description, we still encourage you to apply. If you’re a builder at heart, share our company values, and enthusiastic about making software toolmaking ubiquitous, we want to hear from you.

About Guidde

Guidde is an AI digital adoption platform that serves as the creation and consumption hub for modern organizations. Founded in 2020 by seasoned entrepreneurs, we use generative AI to transform workflows into rich, multi-format documentation in minutes. Our platform helps teams scale knowledge across employees, customers, and even AI systems, turning everyday processes into instant, in-app video guiddes that live where work actually happens.

More than 4,500 organizations worldwide, from fast-growing startups to Fortune 500 enterprises, rely on Guidde to reduce support load, accelerate onboarding, and make knowledge accessible on demand.

We’re building the future of how knowledge is created, shared, and experienced.

The Ideal "Guidder" is like our platform - clear, impactful, and focused on delivering value. We blend a startup environment with sports team principles - strategic in planning, collaborative in execution, and obsessed with customer wins. We value doers who listen more than they talk and who show up ready to play their best game. Ready to make your mark on our roster? Go Guidde!

If you are... a builder at heart who geeks out over sales development fundamentals, an analytical thinker obsessed with optimizing cadences, and an innovator passionate about leveraging AI to supercharge sales development across both inbound and outbound motions, then your place is with us!

What will you do?

• Build from Scratch: Serve as Guidde's first-ever SDR Team Lead, architecting a modern, hybrid sales development organization that seamlessly blends human SDRs with AI-driven workflows.
• Lead & Mentor: Manage the SDR team from day one, providing daily coaching, training, and strategic guidance to foster a culture of high performance and continuous learning.
• Design Systems & Scripts: Build and optimize the core infrastructure of our sales development engine, including sales software setups, cadences, messaging sequences, and calling scripts.
• Drive AI Innovation: Spearhead AI initiatives within the sales development function, identifying and implementing cutting-edge tools to automate manual tasks and enhance personalization at scale.
• Optimize & Experiment: Run a rigorous, data-driven methodology of continuous A/B testing, actively monitoring KPIs, and iterating on strategies to maximize meeting booked rates and pipeline generation.

What will you need to have? 

• SDR Fundamentals: Deep, proven expertise in sales development mechanics, including CRM/sales engagement software management, cadence architecture, and high-converting script writing.
• Applied AI Experience (Must-Have): Hands-on, practical experience successfully implementing AI initiatives or tools within a sales development context. You must be able to showcase and speak to specific AI workflows you have previously built or deployed.
• Analytical Rigor: A strong background in A/B testing methodologies, KPI tracking, and using data to diagnose bottlenecks and drive pipeline improvements.
• Leadership Experience: Previous SDR management or team lead experience is highly preferred to hit the ground running (though exceptional senior ICs with a strong track record of building AI/SDR systems will be considered).
• Builder Mentality: The ability to thrive in a fast-paced, ambiguous startup environment where you are writing the playbook rather than just following an existing one.

Your journey with Guidde

• Leave Your Mark: Contribute meaningfully to our growth story.
• Work Your Way (Hybrid): Enjoy a flexible work arrangement based in NYC.
• Innovate Together: Be part of a collaborative and forward-thinking team.
• Fuel Your Growth: Access opportunities for professional development and advancement.
• Your Value Matters: Receive a competitive compensation and benefits package.
• The salary range for this position is $120,000 OTE - $150,000 OTE + equity and benefits. 

We hire talented and passionate people from a variety of backgrounds because we want our global employee base to represent the wide diversity of our customers. If you’re excited about a role but your past experience doesn’t align perfectly with every bullet point listed in the job description, we still encourage you to apply. If you’re a builder at heart, share our company values, and enthusiastic about making software toolmaking ubiquitous, we want to hear from you.

About Guidde

Guidde is an AI digital adoption platform that serves as the creation and consumption hub for modern organizations. Founded in 2020 by seasoned entrepreneurs, we use generative AI to transform workflows into rich, multi-format documentation in minutes. Our platform helps teams scale knowledge across employees, customers, and even AI systems, turning everyday processes into instant, in-app video guiddes that live where work actually happens.

More than 4,500 organizations worldwide, from fast-growing startups to Fortune 500 enterprises, rely on Guidde to reduce support load, accelerate onboarding, and make knowledge accessible on demand.

We’re building the future of how knowledge is created, shared, and experienced.

The Ideal "Guidder" is like our platform - clear, impactful, and focused on delivering value. We blend a startup environment with sports team principles - strategic in planning, collaborative in execution, and obsessed with customer wins. We value doers who listen more than they talk and who show up ready to play their best game. Ready to make your mark on our roster? Go Guidde!

If you are a disciplined enterprise seller who values long-term relationships over quick wins. You know how to navigate complex organizations, build executive trust, and turn initial product usage into durable enterprise partnerships. If you’re excited to close meaningful deals today while owning account growth tomorrow, your place is with us.

What will you do?

• Own named enterprise accounts end-to-end – Manage the full sales cycle from initial engagement through close across organizations with 3,000+ employees
• Convert product-led momentum into executive alignment – Turn bottom-up usage into top-down sponsorship and enterprise-wide adoption
• Navigate complex buying environments – Lead multi-stakeholder deals involving security, legal, procurement, and executive teams
• Drive long-term account growth – Maintain ownership post-close and identify expansion opportunities in partnership with Customer Success
• Build executive-level relationships – Develop deep understanding of customer goals, structure, and internal dynamics to create durable partnerships
• Operate with forecast discipline – Maintain accurate pipeline visibility, consistent deal progression, and transparent forecasting

What will you need to have? 

• 7–12 years of professional experience – Strong preference for 8–10 years total experience
• 4–6+ years selling B2B SaaS – Experience closing Mid-Market and Enterprise deals
• Enterprise deal execution track record – Proven ability to close complex, multi-stakeholder deals involving legal, security, and procurement
• Account ownership mindset – Experience managing accounts post-close and driving expansion over time
• PLG motion familiarity – Comfort operating where product users and economic buyers are not always the same
• Strong judgment and collaboration skills – Ability to operate independently while partnering effectively across Sales, CS, Product, and Leadership

Bonus points if you have:

• Experience as an early enterprise hire at a scaling SaaS company
• Experience selling into organizations with 2,000–10,000+ employees
• Experience working in named account or territory-based ownership models

Your journey with Guidde

• Leave Your Mark: Help define and build our enterprise motion from the ground up
• Work Your Way (Hybrid): Flexible work arrangement based in NYC
• Innovate Together: Partner closely with Customer Success, Product, and Leadership to build lasting customer value
• Fuel Your Growth: Play a key role in shaping future enterprise structure and best practices as we scale
• Your Value Matters: Competitive base, commission, equity, and benefits aligned with the impact of the role
  
  • We offer for this position a salary range of $250,000 OTE - $300,000 OTE

We hire talented and passionate people from a variety of backgrounds because we want our global employee base to represent the wide diversity of our customers. If you're excited about this role but your experience doesn't align perfectly with every bullet point listed, we still encourage you to apply. If you're a builder at heart, share our company values, and are enthusiastic about making software toolmaking ubiquitous, we want to hear from you.