Pick a job to read the details
Tap any role on the left — its description and apply link will open here.
Share this job
We are seeking an exceptional and experienced Senior Content Operations team member, a role for someone who shares our passion and obsession with quality. You will be a core member of our Product and Engineering team dedicated to helping our clients replace time-consuming, manual processes to achieve informed, real-time decisions about government markets, competitors, and agency relationships. The ideal candidate is a hands-on analyst with large dataset experience. You must also possess strong interpersonal skills to work cross-functionally across internal teams and with Govini platform Subject Matter Experts (SMEs).
You will support the Content Analyst Manager in overseeing two offshore teams across split shifts, ensuring the delivery of high-quality, fast-turn validation and QA. This role involves assisting with day-to-day team management, workload prioritization, and performance support while maintaining high-confidence accuracy across every data point. You will own feedback loops and process improvements—leveraging technical skills to reduce rework, improve scalability, and strengthen overall execution—while reporting progress, risks, and outcomes directly to the Content Analyst Manager.
This role is a full-time position located out of our office in Pittsburgh, PA.
This role may require up to 10% travel
The Senior Team member you will manage and provide leadership for two offshore teams, overseeing daily workflow, assignments, prioritization, throughput, and SLA delivery. This includes consistent coaching (calibrations, feedback, 1:1s/lead check-ins) to maintain morale and accountability across different cultures and hours, as well as escalating risks, resourcing gaps, and performance concerns to the Content Analyst Manager.
The role also involves overseeing manual QA and validation, especially for high-volume checks with quick turnaround. Key responsibilities include triaging requests, prioritizing workloads, meeting SLAs, establishing feedback loops to reduce errors and improve accuracy, and documenting issues and resolutions to enhance future execution. Daily/weekly status updates on volume, trends, and blockers are required.
Further responsibilities encompass maintaining and improving SOPs, QA guidelines, and validation standards; tracking key performance metrics and risks; leading calibration and review routines; and supporting performance coaching and skill development.
Ready to apply?
Apply to Govini
Ready to apply?
Apply to Govini
Share this job
Ready to apply?
Apply to Govini
Share this job
Desired Skills:
Ready to apply?
Apply to Govini
Share this job
We firmly believe that past performance is the best indicator of future performance. If you thrive while building solutions to complex problems, are a self-starter, and are passionate about making an impact in global security, we’re eager to hear from you.
Ready to apply?
Apply to Govini
Share this job
Ready to apply?
Apply to Govini
Ready to apply?
Apply to Govini
Ready to apply?
Apply to Govini
Ready to apply?
Apply to Govini
Ready to apply?
Apply to Govini
Cookies & analytics
This site uses cookies from third-party services to deliver its features and to analyze traffic.