About the Position

We are looking for a Manager to lead the employee relations function for our Guest Experience staff at Chase Center. In collaboration with the Director, you will lead a team dedicated to the logistics, accountability, and experiences of our front-line staff. Additionally, you will ensure the integrity of the disciplinary process is in compliance with our collective bargaining agreement, oversee employee resources, and manage two employees (a Coordinator and Specialist). This position reports to the Director, Guest Experiences Operations. 

Come share your expertise while learning more about this growing sports and entertainment organization that values your initiative and dedication!

This is a full-time position based onsite in San Francisco, CA.

Key Responsibilities

• Establish standards for staff scheduling and payroll to ensure efficient execution across all events at Chase Center and Thrive City
• Audit and approve Coordinator’s weekly payroll processing and schedule releases to ensure accuracy and compliance with labor laws and union contracts; ensure the resolution of escalated payroll and timekeeping discrepancies
• Accurately interpret collective bargaining agreement and resolve employee relations issues ensuring consistency and compliance for all disciplinary actions
• Represent the department in all union-related matters regarding corrective actions and formal grievances
• Uphold accountability standards to ensure the fair, impartial application of policies
• Provide direction on uniform management, equipment resources, and engagement programs to Specialist
• Foster a culture of continuous learning and accountability, empowering direct reports to take ownership of their professional development and solve problems proactively
• Lead event Guest Experience operation for Chase Center and Thrive City events as part of the management rotation
• Partner with People Operations in the hiring and onboarding of staff, ensuring all processes align with labor laws and union mandates
• Collaborate with Payroll, Labor Relations, Events, Security, and Finance to ensure operational alignment, resolve labor issues, and maintain fiscal integrity
• Manage two full-time employees (1 Coordinator + 1 Specialist), ensuring consistent coaching, accountability, and professional growth
• Other duties as assigned

Required Experience & Skills

• Bachelor's degree or equivalent work experience
• 3-5 years of experience in human resources or employee relations, ideally in a stadium/arena or high volume hospitality environment; 1-2 years of people management experience (i.e., coaching, mentoring, and developing full-time staff)
• Experience working within a unionized environment and interpreting collective bargaining agreements (CBAs) is highly preferred
• Exceptional written and verbal communication, customer service, and conflict resolution skills
• Ability to maintain a high level of energy and professionalism during live events
• Ability to build positive relationships with peers and stakeholders at all levels of the organization

Time Commitment

• Ability to work extended hours, including nights, weekends, and holidays as necessary

Compensation

• $87,000 - $92,000 + Bonus
• Comprehensive Medical, Dental and Vision benefits for employees and dependents
• Employer 401K match
• Vacation, Summer Half-Day Fridays and a generous paid time off plan for pregnancy and parental leaves
• Warriors home tickets, team store discount and more!

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

 Golden State is an equal opportunity employer.

We will ensure that qualified applicants with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.

Want to learn more about who we are and what we value? Visit www.warriors.com/employment

Please refer to our California Privacy Notice for more information about how we process your personal information, and your data protection rights.

About the Position

The Santa Cruz Warriors, Official G League Affiliate of the Golden State Warriors, are looking for a proactive and hardworking Account Representative to join our Ticket Services team. In this role, you will focus on the service and retention of SCW Season Ticket Members and Half Season Plan holders to provide best-in class service and ensure a high level of client satisfaction. This position reports to the Director, Ticket Sales and Service.

This is an excellent opportunity to share your expertise while learning more about this growing sports and entertainment organization that values your initiative and dedication!

This is a full-time position based onsite in Santa Cruz, CA.

Key Responsibilities

• Proactively build and maintain positive relationships with season ticket account holders and half season plan holders by conducting monthly outreach (phone calls, emails, face-to-face meetings) to a dedicated book of business and assigned accounts
• Maintain proactive communication with clients to educate them on all products and services offered by the Santa Cruz Warriors
• Generate new business through existing client referrals
• Participate in annual projects related to seat relocation, renewals, and playoffs
• Develop and execute season ticket holder events throughout the year to engage existing clientele and generate new leads
• Answer routine phone calls related to game night logistics, customer profile changes, and account transactions
• Other duties and projects as assigned

Required Experience and Skills

• Bachelor’s degree or equivalent work experience
• Minimum 1 year of customer service experience
• Proficiency in Microsoft Office Suite; ability to learn and master new software including Archtics ticketing platform
• Excellent written and verbal communication, customer service and resolution skills
• Ability to balance multiple projects at once in a fast-paced work environment
• Ability to build positive relationships with clients and peers at all levels within the organization and throughout the community
• Available to work nights, weekends, and some holidays

Compensation

• $18.61 Per Hour + Bonus
• Comprehensive Medical, Dental and Vision benefits for employees and dependents
• Employer 401K match
• Vacation, Summer Half-Day Fridays and a generous paid time off plan for pregnancy and parental leaves
• Warriors home tickets, team store discount and more!

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

 Golden State is an equal opportunity employer.

We will ensure that qualified applicants with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.

Want to learn more about who we are and what we value? Visit www.warriors.com/employment

Please refer to our California Privacy Notice for more information about how we process your personal information, and your data protection rights.

About the Position

We are looking for upbeat and dedicated professionals to help us establish a world-class, guest- centric environment for all Golden State Warriors, Golden State Valkyries games, and Chase Center concerts and events.

As a Guest Services Representative, you will help provide unforgettable experiences to our guests. This can include scanning tickets, assisting guests to their seats throughout the arena, supporting vertical transportation via elevators, and more!

This is an excellent opportunity to share your expertise while learning more about this growing sports and entertainment organization that values your initiative and dedication!

This is a part-time position located on-site in San Francisco, CA. This is a unionized position with IATSE B-18 as a Chase Center employee.

Key Responsibilities

• Assist guests with the scanning and/or collection of tickets upon ingress while ensuring to check for authenticity and proper date
• Serve as a point of contact for frequently asked questions from guests; proactively provide answers
• Keep aisles clear of guests and obstructions, and observe assigned sections for any signs of disturbance
• Keep the assigned section as clean as possible by clearing trash from the walkway or portal and alerting maintenance of any spills
• Open and close doors safely while keeping a smooth flow of traffic in and out of the elevator
• Troubleshoot and provide solutions for ticketing issues as they occur at access points in the building
• Provide break coverage for team members by temporarily assuming assigned duties to maintain a smooth and continuous guest experience
• Anticipate guest needs and concerns; be proactive in recognizing ways to support and elevate an experience
• Direct guests to seating sections as well as other activations and amenities within Chase Center and during offsite events
• Act as an elevator operator when assigned, ensuring a premium experience by greeting guests and providing dedicated assistance to patrons with disabilities; maintain strict compliance with Chase Center safety standards for passenger, accessible, and freight elevators while ensuring the cab remains clean and reporting any mechanical or aesthetic issues to maintenance immediately
• Ability to monitor and respond to communications via radio or other assigned communication devices effectively, particularly during high-traffic periods or emergencies
• Other duties as assigned

Qualifications

• High school diploma or equivalent
• Experience in customer service, hospitality, travel, tourism, or attractions is preferred
• High energy, strong detail orientation, and superior work ethic
• Ability to remain professional and courteous in a high-pressure and fast-paced environment, including during emergencies
• Ability to adhere to proper uniform and grooming standards as defined by Chase Center management
• Reliable form of transportation
• Ability to work independently or collaboratively with others
• Familiarity and comfort level with current technology, including ticket scanners, tablets, time clocks, etc.

Physical Demands

• Ability to lift/carry/push/pull up to 30 lbs.
• Ability to stand/walk for long periods of time up to or beyond 6 hours
• Note: This position may/will require you to sit or stand in an enclosed space and travel in upper and lower levels multiple times during your shift

Time Commitment

• Maintain availability for at least 60% of all year-round events held at Chase Center.
• Work the majority of regular-season home games for both the Golden State Warriors (NBA) and Golden State Valkyries (WNBA), including potential post-season assignments.
• Ability to work a non-traditional schedule (aligned with the year-round Chase Center event calendar) including days, evenings, weekends, and holidays
• Shifts typically range from 5 to 7 hours, depending on the event type; standard game nights are generally 5:00 PM – 10:30 PM
• Variable Hours: Weekly schedules fluctuate based on event volume and department needs; while consistent availability is required, part-time status does not guarantee a scheduled shift for every individual event

Compensation

• $23.34 per hour

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

 Golden State is an equal opportunity employer.

We will ensure that qualified applicants with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.

Want to learn more about who we are and what we value? Visit www.warriors.com/employment

Please refer to our California Privacy Notice for more information about how we process your personal information, and your data protection rights.

#LI-DNP

Golden State Group is a San Francisco Bay Area-based sports, entertainment, and real estate company that controls Chase Center, Thrive City, the Golden State Warriors (NBA), the Golden State Valkyries (WNBA), the Santa Cruz Warriors (G League), and Golden State Entertainment. 

Please select which entity and department you are interested in below and we will hold onto your resume for future openings. 

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Golden State is an equal opportunity employer.

We will ensure that qualified applicants with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.

Want to learn more about who we are and what we value? Visit www.warriors.com/employment

Please refer to our California Privacy Notice for more information about how we process your personal information, and your data protection rights.

#LI-DNP

About the Position

We are looking for security professionals to protect Chase Center and the surrounding 11-acre complex. In this position, you will collaborate with an extensive group of internal and external partners, including our guests, clients, facility operations, law enforcement agencies, and our retail and office tenants. We are excited to build out our security team to ensure we are providing an unparalleled experience to our fans and clients. This position reports to the Building Shift Security Supervisor on duty.

This is an excellent opportunity to share your expertise while learning more about this growing sports and entertainment organization that values your initiative and dedication!

This is a part-time position based in San Francisco, CA.

Key Responsibilities

• Provide a safe and secure environment for all Chase Center employees, guests, performers, vendors, contractors, and visitors
• Tour post periodically to ensure safety of patrons, staff, vendors, participants and others on premises
• Properly screen patrons during ingress using metal detectors, bag searches, x-ray technology, & hand wanding techniques
• Regulate and control access points to sensitive areas throughout the arena by checking for proper credentials
• Resolve escalated security situations, providing appropriate warnings and complete ejections if warranted/necessary
• Serve as escalation point for complaints/issues
• Always ensure enforcement and compliance of the venue’s event policies
• Handle any disturbances or problems that arise during events at the facility
• Write incident reports and meet with security supervisor to review procedures
• Tour facility examining doors, windows and gates to ensure they are secured
• Assist with crowd control inside and outside of premises, including during evacuations caused by fires, storms, riots and other emergencies
• Answer alarms and investigate disturbances
• Assist and work across all lines of business within the organization
• Run access control reports when necessary
• Other duties as assigned

Required Experience & Skills

• Minimum 2 years of hands-on security experience
• Possess an active California guard card
• Familiarity with incident management software and reporting
• Proficiency in Microsoft Office to complete written reports and correspondence
• Ability to building positive relationships with all levels of management, government agencies, and local police/fire departments
• Ability to read and comprehend documents such as safety rules, operating and maintenance instructions, and procedure manuals
• Excellent verbal and written communication skills with the ability to handle sensitive and heightened customer situations on-site
• Knowledge of arena, plaza, and esplanade layout, as well as event staff roles and their associate areas of responsibility
• Ability to maintain a flexible work schedule including nights, weekends, on-call and holidays as necessary

Physical Demands

• Ability to lift, carry, push and pull up to 50 lbs.
• Ability to walk, stand and climb stairs for extended lengths of time
• Ability to work in various climates (i.e., cold weather)

Time Commitment

• Available to work event days, including weekends
• Available shifts: 8am - 4pm and 4pm - 12am

Compensation 

• $23.00 per hour

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

 Golden State Warriors is an equal opportunity employer.

We will ensure that qualified applicants with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.

Want to learn more about who we are and what we value? Visit www.warriors.com/employment

Please refer to our California Privacy Notice for more information about how we process your personal information, and your data protection rights.

#LI-DNP