About the Position

We are looking for a Manager to lead the employee relations function for our Guest Experience staff at Chase Center. In collaboration with the Director, you will lead a team dedicated to the logistics, accountability, and experiences of our front-line staff. Additionally, you will ensure the integrity of the disciplinary process is in compliance with our collective bargaining agreement, oversee employee resources, and manage two employees (a Coordinator and Specialist). This position reports to the Director, Guest Experiences Operations. 

Come share your expertise while learning more about this growing sports and entertainment organization that values your initiative and dedication!

This is a full-time position based onsite in San Francisco, CA.

Key Responsibilities

• Establish standards for staff scheduling and payroll to ensure efficient execution across all events at Chase Center and Thrive City
• Audit and approve Coordinator’s weekly payroll processing and schedule releases to ensure accuracy and compliance with labor laws and union contracts; ensure the resolution of escalated payroll and timekeeping discrepancies
• Accurately interpret collective bargaining agreement and resolve employee relations issues ensuring consistency and compliance for all disciplinary actions
• Represent the department in all union-related matters regarding corrective actions and formal grievances
• Uphold accountability standards to ensure the fair, impartial application of policies
• Provide direction on uniform management, equipment resources, and engagement programs to Specialist
• Foster a culture of continuous learning and accountability, empowering direct reports to take ownership of their professional development and solve problems proactively
• Lead event Guest Experience operation for Chase Center and Thrive City events as part of the management rotation
• Partner with People Operations in the hiring and onboarding of staff, ensuring all processes align with labor laws and union mandates
• Collaborate with Payroll, Labor Relations, Events, Security, and Finance to ensure operational alignment, resolve labor issues, and maintain fiscal integrity
• Manage two full-time employees (1 Coordinator + 1 Specialist), ensuring consistent coaching, accountability, and professional growth
• Other duties as assigned

Required Experience & Skills

• Bachelor's degree or equivalent work experience
• 3-5 years of experience in human resources or employee relations, ideally in a stadium/arena or high volume hospitality environment; 1-2 years of people management experience (i.e., coaching, mentoring, and developing full-time staff)
• Experience working within a unionized environment and interpreting collective bargaining agreements (CBAs) is highly preferred
• Exceptional written and verbal communication, customer service, and conflict resolution skills
• Ability to maintain a high level of energy and professionalism during live events
• Ability to build positive relationships with peers and stakeholders at all levels of the organization

Time Commitment

• Ability to work extended hours, including nights, weekends, and holidays as necessary

Compensation

• $87,000 - $92,000 + Bonus
• Comprehensive Medical, Dental and Vision benefits for employees and dependents
• Employer 401K match
• Vacation, Summer Half-Day Fridays and a generous paid time off plan for pregnancy and parental leaves
• Warriors home tickets, team store discount and more!

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

 Golden State is an equal opportunity employer.

We will ensure that qualified applicants with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.

Want to learn more about who we are and what we value? Visit www.warriors.com/employment

Please refer to our California Privacy Notice for more information about how we process your personal information, and your data protection rights.

About the Position

We are looking for upbeat and dedicated professionals to help us establish a world-class, guest- centric environment for all Golden State Warriors, Golden State Valkyries games, and Chase Center concerts and events.

As a Guest Services Representative, you will help provide unforgettable experiences to our guests. This can include scanning tickets, assisting guests to their seats throughout the arena, supporting vertical transportation via elevators, and more!

This is an excellent opportunity to share your expertise while learning more about this growing sports and entertainment organization that values your initiative and dedication!

This is a part-time position located on-site in San Francisco, CA. This is a unionized position with IATSE B-18 as a Chase Center employee.

Key Responsibilities

• Assist guests with the scanning and/or collection of tickets upon ingress while ensuring to check for authenticity and proper date
• Serve as a point of contact for frequently asked questions from guests; proactively provide answers
• Keep aisles clear of guests and obstructions, and observe assigned sections for any signs of disturbance
• Keep the assigned section as clean as possible by clearing trash from the walkway or portal and alerting maintenance of any spills
• Open and close doors safely while keeping a smooth flow of traffic in and out of the elevator
• Troubleshoot and provide solutions for ticketing issues as they occur at access points in the building
• Provide break coverage for team members by temporarily assuming assigned duties to maintain a smooth and continuous guest experience
• Anticipate guest needs and concerns; be proactive in recognizing ways to support and elevate an experience
• Direct guests to seating sections as well as other activations and amenities within Chase Center and during offsite events
• Act as an elevator operator when assigned, ensuring a premium experience by greeting guests and providing dedicated assistance to patrons with disabilities; maintain strict compliance with Chase Center safety standards for passenger, accessible, and freight elevators while ensuring the cab remains clean and reporting any mechanical or aesthetic issues to maintenance immediately
• Ability to monitor and respond to communications via radio or other assigned communication devices effectively, particularly during high-traffic periods or emergencies
• Other duties as assigned

Qualifications

• High school diploma or equivalent
• Experience in customer service, hospitality, travel, tourism, or attractions is preferred
• High energy, strong detail orientation, and superior work ethic
• Ability to remain professional and courteous in a high-pressure and fast-paced environment, including during emergencies
• Ability to adhere to proper uniform and grooming standards as defined by Chase Center management
• Reliable form of transportation
• Ability to work independently or collaboratively with others
• Familiarity and comfort level with current technology, including ticket scanners, tablets, time clocks, etc.

Physical Demands

• Ability to lift/carry/push/pull up to 30 lbs.
• Ability to stand/walk for long periods of time up to or beyond 6 hours
• Note: This position may/will require you to sit or stand in an enclosed space and travel in upper and lower levels multiple times during your shift

Time Commitment

• Maintain availability for at least 60% of all year-round events held at Chase Center.
• Work the majority of regular-season home games for both the Golden State Warriors (NBA) and Golden State Valkyries (WNBA), including potential post-season assignments.
• Ability to work a non-traditional schedule (aligned with the year-round Chase Center event calendar) including days, evenings, weekends, and holidays
• Shifts typically range from 5 to 7 hours, depending on the event type; standard game nights are generally 5:00 PM – 10:30 PM
• Variable Hours: Weekly schedules fluctuate based on event volume and department needs; while consistent availability is required, part-time status does not guarantee a scheduled shift for every individual event

Compensation

• $23.34 per hour

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

 Golden State is an equal opportunity employer.

We will ensure that qualified applicants with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.

Want to learn more about who we are and what we value? Visit www.warriors.com/employment

Please refer to our California Privacy Notice for more information about how we process your personal information, and your data protection rights.

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