Want to help us help others? We’re hiring! 

GoFundMe is the world’s most powerful community for good, dedicated to helping people help each other. By uniting individuals and nonprofits in one place, GoFundMe makes it easy and safe for people to ask for help and support causes—for themselves and each other. Together, our community has raised more than $40 billion since 2010.

Join us! The GoFundMe team is searching for our next Content Risk Lead Analyst to join our growing Trust & Safety team. This role plays a critical part in protecting our customers from fraud and misuse while ensuring GoFundMe remains a safe and trusted platform. Lead Analysts operate as leaders and subject matter experts, driving operational excellence, cross-functional collaboration, and high-impact initiatives that safeguard our community and brand.

As a Lead Analyst, you will focus on complex content moderation reviews, high-risk policy escalations, crisis management, project management, and cross-functional initiatives. This is a fast-paced role where you’ll apply advanced judgment, influence stakeholders, and independently lead critical workstreams that strengthen Content Risk operations.

You’ll be part of a team of motivated professionals who are passionate about building trust and protecting our global community. This role offers the opportunity to develop subject matter expertise, lead initiatives, mentor peers, and shape the evolution of our policies and operational processes.

The Job

• Provide high-quality review and resolution of complex or high-risk escalations across GoFundMe’s platforms, including executive, media, legal, and third-party partner inquiries.
• Exhibit consistent leadership by ensuring daily coverage needs are met, supporting escalations in real time, and serving as a point of contact during high-impact situations.
• Independently lead crisis response efforts, including drafting initial guidance, anticipating backlog or enforcement trends, and implementing monitoring measures.
• Apply advanced knowledge of regulatory policies and enforcement standards, and implement mitigation measures such as keyword rules or workflow improvements when necessary.
• Maintain a working knowledge of Content Moderation, Compliance, and Risk responsibilities, understanding both the “what” and the “why” behind decisions.
• Act as a subject matter expert in one or more specialty areas (e.g., crisis management, legal processes, compliance, product risk, or policy development).
• Lead or co-lead cross-functional initiatives in partnership with Product, Legal, Compliance, Communications, Trust & Safety teams.
• Mentor and coach Analyst I, Analyst II, and Senior team members through onboarding, real-time feedback, QA calibration, and hands-on guidance during escalations.
• Provide quality assessments and auditing support, contributing to continuous improvement of case quality and consistency.
• Make informed decisions in high-impact or ambiguous scenarios, including circumstances requiring judgment beyond existing guidance.
• Proactively identify operational gaps, policy ambiguities, or workflow inefficiencies, and partner with leadership to implement scalable solutions.
• Serve as a trusted liaison for cross-functional stakeholders, adapting communication style to influence and advise on complex matters.

This position may involve reviewing sensitive material, which can include disturbing images, videos, or text, as well as offensive language and other challenging content (e.g., violence, exploitation, or self-injury). Some weekend and holiday work may be required as part of scheduled shifts, as well as being a member of our on-call team for emergencies.

You 

• Bachelor’s degree or equivalent experience preferred.
• 6+ years of experience in Trust & Safety, content moderation, fraud prevention, compliance, or a related field within a technology-driven environment.
• Advanced expertise in trust and safety practices, online content integrity, crisis response, and regulatory enforcement.
• Demonstrated ability to independently manage complex investigations, executive escalations, and high-impact or sensitive cases.
• Proven track record of leading projects or cross-functional initiatives that drive measurable operational improvements.
• Experience mentoring peers, facilitating onboarding, and providing structured feedback or QA calibration.
• Strong analytical and problem-solving skills, with the ability to evaluate complex scenarios and adapt existing approaches creatively.
• Ability to influence stakeholders and communicate effectively across teams, including senior internal partners.
• Sound judgment in ambiguous situations, with the ability to make decisions that may impact customers, brand, and team operations.
• Demonstrated leadership qualities, including ownership of coverage, escalation management, and proactive planning.
• Willingness and resilience to review potentially graphic or objectionable material (e.g., violence, exploitation, or offensive content).
• Strong alignment with GoFundMe’s core values: impatient to be great, find a way, earn trust every day, fueled by purpose.

Why you’ll love it here

• Make an Impact: Be part of a mission-driven organization making a positive difference in millions of lives every year.
• Innovative Environment: Work with a diverse, passionate, and talented team in a fast-paced, forward-thinking atmosphere.
• Collaborative Team: Join a fun and collaborative team that works hard and celebrates success together.
• Competitive Benefits: Enjoy competitive pay and comprehensive healthcare benefits.
• Holistic Support: Enjoy financial assistance for things like hybrid work, family planning, along with generous parental leave, flexible time-off policies, and mental health and wellness resources to support your overall well-being.
• Growth Opportunities: Participate in learning, development, and recognition programs to help you thrive and grow.
• Commitment to DEI: Contribute to diversity, equity, and inclusion through ongoing initiatives and employee resource groups.
• Community Engagement: Make a difference through our volunteering program.

We live by our core values: impatient to be great, find a way, earn trust every day, fueled by purpose. Be a part of something bigger with us!

GoFundMe is proud to be an equal opportunity employer that actively pursues candidates of diverse backgrounds and experiences.  We do not discriminate on the basis of race, color, religion, ethnicity, nationality or national origin, sex, sexual orientation, gender, gender identity or expression, pregnancy status, marital status, age, medical condition, mental or physical disability, or military or veteran status.

If you require a reasonable accommodation to complete a job application or a job interview or to otherwise participate in the hiring process, please contact us at accommodationrequests@gofundme.com. 

Global Data Privacy Notice for Job Candidates and Applicants:

Depending on your location, the General Data Protection Regulation (GDPR) or certain US privacy laws may regulate the way we manage the data of job applicants. Our full notice outlining how data will be processed as part of the application procedure for applicable locations is available here. By submitting your application, you are agreeing to our use and processing of your data as required. 

Learn more about GoFundMe:

We’re proud to partner with GoFundMe.org, an independent public charity, to extend the reach and impact of our generous community, while helping drive critical social change. You can learn more about GoFundMe.org’s activities and impact in their FY ‘25 annual report.

Our annual “Year in Help” report reflects our community’s impact in advancing our mission of helping people help each other.

For recent company news and announcements, visit our Newsroom.

Want to help us help others? We’re hiring! 

GoFundMe is the world’s most powerful community for good, dedicated to helping people help each other. By uniting individuals and nonprofits in one place, GoFundMe makes it easy and safe for people to ask for help and support causes—for themselves and each other. Together, our community has raised more than $40 billion since 2010.

Join us! The GoFundMe team is searching for a skilled and passionate Enhanced Due Diligence (EDD) Analyst II to join our global Trust & Safety team. Trust & Safety is an integral part of GoFundMe's business. It drives growth, builds and nurtures our brand, and ensures that we always do the right thing by our customers. We are at the front line of GoFundMe’s efforts to protect donors, fundraiser organizers, beneficiaries, and our company from financial crimes and abuse.

As a member of the EDD team, you will be responsible for conducting high-quality investigative reviews on high-risk or complex cases. Operating at the front line of GoFundMe’s efforts to protect donors, fundraiser organizers, beneficiaries, and our company from financial crimes and abuse, you will serve as an escalation point for internal teams. In this role, you will perform in-depth EDD analyses, apply judgment to assess risk, and ensure each review is supported by clear, comprehensive, and well-documented findings.

The Job

• Leverage established investigative frameworks to conduct complex EDD investigations on higher-risk customers, fundraisers, and organizations.
• Own the review of complex cases to assess and mitigate potential financial crime risks, including fraud, AML/CFT concerns, sanctions exposure, adverse media, and politically exposed persons (PEPs).
• Evaluate fundraiser, account, and transactional activity to identify unusual patterns, assess associated risks, and determine appropriate investigative or escalation steps.
• Gather and analyze information from internal systems, open-source intelligence, and third-party data sources to support risk assessments and investigative conclusions.
• Document investigative findings clearly and comprehensively in internal case management systems to support defensible decision-making and audit requirements.
• Analyze complex organizational structures, ownership, and operational activity to assess legitimacy and risk exposure.
• Serve as an escalation point for complex or sensitive EDD matters, providing subject matter expertise and risk guidance to internal stakeholders.
• Collaborate with cross-functional partners including Payments Risk, Content Risk, Legal, Customer Care, Compliance, Product, and Payment Service Providers to investigate complex cases and mitigate platform abuse.
• Provide high-quality written communication and occasional phone support to customers and stakeholders, balancing risk mitigation with a positive user experience.
• Develop and maintain subject matter expertise in platform-specific risks, financial crime typologies, and emerging threats.
• Provide technical guidance and quality feedback to analysts, supporting investigative consistency and adherence to team standards.
• Drive process improvements and operational initiatives that strengthen the effectiveness and scalability of the EDD program.

This position may involve reviewing sensitive material, which can include disturbing images, videos, or text, as well as offensive language and other challenging content (e.g., violence, exploitation, or self-injury). Some weekend and holiday work may be required as part of scheduled shifts, as well as being a member of our on-call team for emergencies.

You 

• Bachelor’s degree or equivalent experience preferred.
• 2-5 years of experience in payments, financial crime, compliance, or a related risk function.
• Working knowledge of global Enhanced Due Diligence (EDD) frameworks, AML/CFT, sanctions screening, and financial crime risk management.
• Detailed understanding of evolving requirements, industry guidance,with a proactive approach to staying current.
• Strong analytical and investigative skills, with the ability to assess complex or ambiguous information and form reasoned conclusions. Experience documenting clear, structured, and defensible case findings.
• Ability to exercise good judgment when handling higher-risk or sensitive cases.
• Excel in individual metrics to adhere to Service Level Agreements and maintain strong quality standards while contributing to improving the team’s operational performance.
• Ability to work with ambiguity, thrive in a dynamic environment with shifting priorities and quickly adapt to process and policy changes.
• Work well with a distributed global workforce and confidently maintain communication while working autonomously in a remote or hybrid environment.
• An ambitious self-starter with strong ownership and accountability.
• Strong attention to detail with the ability to identify inconsistencies and escalate potential risks appropriately.
• Excellent organizational skills, with the ability to manage competing priorities effectively.
• Communicate clearly and concisely both orally and in writing, with C1 English proficiency.
• Inquisitive and solution-oriented, with strong analytical and critical thinking skills.
• Adaptable to structured schedules and support coverage needs, including occasional holiday shifts as part of team operations.

Why you’ll love it here

• Make an Impact: Be part of a mission-driven organization making a positive difference in millions of lives every year.
• Innovative Environment: Work with a diverse, passionate, and talented team in a fast-paced, forward-thinking atmosphere.
• Collaborative Team: Join a fun and collaborative team that works hard and celebrates success together.
• Competitive Benefits: Enjoy competitive pay and comprehensive healthcare benefits.
• Holistic Support: Enjoy financial assistance for things like hybrid work, family planning, along with generous parental leave, flexible time-off policies, and mental health and wellness resources to support your overall well-being.
• Growth Opportunities: Participate in learning, development, and recognition programs to help you thrive and grow.
• Commitment to DEI: Contribute to diversity, equity, and inclusion through ongoing initiatives and employee resource groups.
• Community Engagement: Make a difference through our volunteering program.

We live by our core values: impatient to be great, find a way, earn trust every day, fueled by purpose. Be a part of something bigger with us!

GoFundMe is proud to be an equal opportunity employer that actively pursues candidates of diverse backgrounds and experiences.  We do not discriminate on the basis of race, color, religion, ethnicity, nationality or national origin, sex, sexual orientation, gender, gender identity or expression, pregnancy status, marital status, age, medical condition, mental or physical disability, or military or veteran status.

If you require a reasonable accommodation to complete a job application or a job interview or to otherwise participate in the hiring process, please contact us at accommodationrequests@gofundme.com. 

Global Data Privacy Notice for Job Candidates and Applicants:

Depending on your location, the General Data Protection Regulation (GDPR) or certain US privacy laws may regulate the way we manage the data of job applicants. Our full notice outlining how data will be processed as part of the application procedure for applicable locations is available here. By submitting your application, you are agreeing to our use and processing of your data as required. 

Learn more about GoFundMe:

We’re proud to partner with GoFundMe.org, an independent public charity, to extend the reach and impact of our generous community, while helping drive critical social change. You can learn more about GoFundMe.org’s activities and impact in their FY ‘25 annual report.

Our annual “Year in Help” report reflects our community’s impact in advancing our mission of helping people help each other.

For recent company news and announcements, visit our Newsroom. 

Want to help us help others? We’re hiring! 

GoFundMe is the world’s most powerful community for good, dedicated to helping people help each other. By uniting individuals and nonprofits in one place, GoFundMe makes it easy and safe for people to ask for help and support causes—for themselves and each other. Together, our community has raised more than $40 billion since 2010.

Join us! The GoFundMe team is searching for a skilled and passionate Analyst II to join our global Trust & Safety team. In this dynamic role, you will be required to operate at an impeccable level of consistency while mastering new techniques and technologies to ensure GoFundMe remains a safe place to give and receive donations online. 

Trust & Safety is an integral part of GoFundMe's business. It drives growth, builds and nurtures our brand, and ensures that we always do the right thing by our customers. We are at the front line of GoFundMe’s efforts to protect donors, fundraiser organizers, beneficiaries, and our company from financial crimes and abuse.

As a member of the Customer Due Diligence (CDD) team, you will be responsible for conducting high-quality due diligence reviews to ensure the authenticity of fundraisers, campaign organizers, and beneficiaries. This includes verifying identities and Know Your Customer/Business (KYC/B) information, reviewing fundraisers for indicators of fraud or financial crime, and applying established risk criteria to identify and escalate high-risk cases. You will play a critical role in enforcing compliance while maintaining a safe and trusted platform for our community.

The Job

• Apply established risk-based methodologies to review identity verification results and supporting documentation to confirm customer identity and authenticity of fundraisers and beneficiaries. 
• Conduct CDD and KYC reviews in accordance with internal policies and applicable regulatory requirements, supporting more complex reviews and escalations when appropriate.
• Perform sanctions and watchlist screening and identify potential Politically Exposed Persons (PEPs), adverse media, or other risk indicators requiring further review
• Review fundraiser, account, and transactional attributes for indicators of fraud, abuse, or financial crime using established risk signals, and escalate concerns according to defined procedures. 
• Conduct onboarding due diligence on organizations, including verification of entity information, ownership details, and supporting documentation where required.
• Document findings clearly and accurately in internal case management systems to support escalation decisions, audit readiness, and downstream investigations.
• Collaborate with cross-functional teams, including Payments Risk, Content Risk, Legal, Customer Care, and Compliance, to resolve due diligence inquiries
• Respond to customer inquiries via email and phone related to identity verification and due diligence requirements, balancing risk mitigation with a positive user experience.
• Use familiarity with common fraud and financial crime risks observed on the platform to support effective identification and escalation of higher-risk cases.
• Support the team during crisis situations by setting up crisis monitoring protocols and proactively assisting affected customers and other stakeholders as needed.
• Stay informed on emerging financial crime trends relevant to social fundraising platforms.
• Provide technical guidance and quality feedback to analysts, supporting investigative consistency and adherence to team standards.
• Contribute to process improvements, system enhancements, and operational initiatives that strengthen the effectiveness and scalability of the CDD program.

This position may involve reviewing sensitive material, which can include disturbing images, videos, or text, as well as offensive language and other challenging content (e.g., violence, exploitation, or self-injury). Some weekend and holiday work may be required as part of scheduled shifts, as well as being a member of our on-call team for emergencies.

You 

• Bachelor’s degree or equivalent experience preferred.
• 2-5 years experience working in the payments or compliance industry and knowledge about merchant processing behaviors.
• Knowledge of global customer due diligence, AML, CTF, sanctions, beneficial ownership requirements, Know Your Customer standards, and how these apply for a merchant and the wider financial ecosystem.
• Empathetic and customer-focused, with the ability to balance risk mitigation and positive user experience.
• Passionate about understanding of evolving requirements, industry guidance,with a proactive approach to staying current.
• Excel in individual metrics to adhere to Service Level Agreements and maintain strong quality standards while contributing to improving the team’s operational performance.
• Ability to work with ambiguity, thrive in a dynamic environment with shifting priorities and quickly adapt to process and policy changes.
• Work well with a distributed global workforce and confidently maintain communication while working autonomously in a remote or hybrid environment.
• An ambitious self-starter with strong ownership and accountability.
• Strong attention to detail with the ability to identify inconsistencies and escalate potential risks appropriately.
• Fast learner who takes initiative and follows through on tasks without sacrificing quality.
• Excellent organizational skills, with the ability to manage competing priorities effectively.
• Communicate clearly and concisely both orally and in writing, with C1 English proficiency.
• Inquisitive and solution-oriented, with strong analytical and critical thinking skills.
• Exemplify company core values and embody team culture.
• Adaptable to structured schedules and support coverage needs, including occasional holiday shifts as part of team operations.

Why you’ll love it here

• Make an Impact: Be part of a mission-driven organization making a positive difference in millions of lives every year.
• Innovative Environment: Work with a diverse, passionate, and talented team in a fast-paced, forward-thinking atmosphere.
• Collaborative Team: Join a fun and collaborative team that works hard and celebrates success together.
• Competitive Benefits: Enjoy competitive pay and comprehensive healthcare benefits.
• Holistic Support: Enjoy financial assistance for things like hybrid work, family planning, along with generous parental leave, flexible time-off policies, and mental health and wellness resources to support your overall well-being.
• Growth Opportunities: Participate in learning, development, and recognition programs to help you thrive and grow.
• Commitment to DEI: Contribute to diversity, equity, and inclusion through ongoing initiatives and employee resource groups.
• Community Engagement: Make a difference through our volunteering program.

We live by our core values: impatient to be great, find a way, earn trust every day, fueled by purpose. Be a part of something bigger with us!

GoFundMe is proud to be an equal opportunity employer that actively pursues candidates of diverse backgrounds and experiences.  We do not discriminate on the basis of race, color, religion, ethnicity, nationality or national origin, sex, sexual orientation, gender, gender identity or expression, pregnancy status, marital status, age, medical condition, mental or physical disability, or military or veteran status.

If you require a reasonable accommodation to complete a job application or a job interview or to otherwise participate in the hiring process, please contact us at accommodationrequests@gofundme.com. 

Global Data Privacy Notice for Job Candidates and Applicants:

Depending on your location, the General Data Protection Regulation (GDPR) or certain US privacy laws may regulate the way we manage the data of job applicants. Our full notice outlining how data will be processed as part of the application procedure for applicable locations is available here. By submitting your application, you are agreeing to our use and processing of your data as required. 

Learn more about GoFundMe:

We’re proud to partner with GoFundMe.org, an independent public charity, to extend the reach and impact of our generous community, while helping drive critical social change. You can learn more about GoFundMe.org’s activities and impact in their FY ‘25 annual report.

Our annual “Year in Help” report reflects our community’s impact in advancing our mission of helping people help each other.

For recent company news and announcements, visit our Newsroom. 

Want to help us help others? We’re hiring! 

GoFundMe is the world’s most powerful community for good, dedicated to helping people help each other. By uniting individuals and nonprofits in one place, GoFundMe makes it easy and safe for people to ask for help and support causes—for themselves and each other. Together, our community has raised more than $40 billion since 2010.

Join us! The GoFundMe team is searching for a skilled and passionate Enhanced Due Diligence (EDD) Analyst I to join our global Trust & Safety team. Trust & Safety is an integral part of GoFundMe's business. It drives growth, builds and nurtures our brand, and ensures that we always do the right thing by our customers. 

As a member of the EDD team, you will be responsible for conducting high-quality investigative reviews on high-risk or complex cases. Operating at the front line of GoFundMe’s efforts to protect donors, fundraiser organizers, beneficiaries, and our company from financial crimes and abuse, you will serve as an escalation point for internal teams. In this role, you will perform in-depth EDD analyses, apply judgment to assess risk, and ensure each review is supported by clear, comprehensive, and well-documented findings.

The Job

• Leverage established investigative frameworks to conduct EDD reviews on high-risk customers, fundraisers, and organizations, applying judgment to assess financial crime risk, including fraud, AML/CFT concerns, sanctions exposure, adverse media, and politically exposed persons (PEP) involvement.
• Evaluate fundraiser, account, and transactional activity to identify unusual patterns, assess associated risks, and determine appropriate investigative or escalation steps.
• Gather and analyze information from internal systems, open-source intelligence, and third-party data sources to support risk assessments and investigative conclusions.
• Document investigative findings clearly and comprehensively in internal case management systems to support defensible decision-making and audit requirements.
• Analyze complex organizational structures, ownership, and operational activity to assess legitimacy and risk exposure.
• Provide subject matter expertise and risk guidance to internal stakeholders.
• Collaborate with cross-functional partners including Payments Risk, Content Risk, Legal, Customer Care, Compliance, Product, and Payment Service Providers to investigate cases and mitigate platform abuse.
• Provide high-quality written communication and occasional phone support to customers and stakeholders, balancing risk mitigation with a positive user experience.
• Develop subject matter expertise in platform-specific risks, financial crime typologies, and emerging threats.
• Contribute to process improvements and operational initiatives to enhance the effectiveness and scalability of the EDD function.

This position may involve reviewing sensitive material, which can include disturbing images, videos, or text, as well as offensive language and other challenging content (e.g., violence, exploitation, or self-injury). Some weekend and holiday work may be required as part of scheduled shifts, as well as being a member of our on-call team for emergencies.

You 

• Bachelor’s degree or equivalent experience preferred.
• 1-3 years of experience in payments, financial crime, compliance, or a related risk function.
• Working knowledge of global Enhanced Due Diligence (EDD) frameworks, AML/CFT, sanctions screening, and financial crime risk management.
• Understanding of evolving requirements, industry guidance,with a proactive approach to staying current.
• Analytical and investigative skills, with the ability to assess complex or ambiguous information and form reasoned conclusions. 
• Ability to exercise good judgment when handling higher-risk or sensitive cases.
• Excel in individual metrics to adhere to Service Level Agreements and maintain strong quality standards while contributing to improving the team’s operational performance.
• Ability to work with ambiguity, thrive in a dynamic environment with shifting priorities and quickly adapt to process and policy changes.
• Work well with a distributed global workforce and confidently maintain communication while working autonomously in a remote or hybrid environment.
• An ambitious self-starter with strong ownership and accountability.
• Strong attention to detail with the ability to identify inconsistencies and escalate potential risks appropriately.
• Excellent organizational skills, with the ability to manage competing priorities effectively.
• Communicate clearly and concisely both orally and in writing, with C1 English proficiency.
• Inquisitive and solution-oriented, with strong analytical and critical thinking skills.
• Adaptable to structured schedules and support coverage needs, including occasional holiday shifts as part of team operations.

Why you’ll love it here

• Make an Impact: Be part of a mission-driven organization making a positive difference in millions of lives every year.
• Innovative Environment: Work with a diverse, passionate, and talented team in a fast-paced, forward-thinking atmosphere.
• Collaborative Team: Join a fun and collaborative team that works hard and celebrates success together.
• Competitive Benefits: Enjoy competitive pay and comprehensive healthcare benefits.
• Holistic Support: Enjoy financial assistance for things like hybrid work, family planning, along with generous parental leave, flexible time-off policies, and mental health and wellness resources to support your overall well-being.
• Growth Opportunities: Participate in learning, development, and recognition programs to help you thrive and grow.
• Commitment to DEI: Contribute to diversity, equity, and inclusion through ongoing initiatives and employee resource groups.
• Community Engagement: Make a difference through our volunteering program.

We live by our core values: impatient to be great, find a way, earn trust every day, fueled by purpose. Be a part of something bigger with us!

GoFundMe is proud to be an equal opportunity employer that actively pursues candidates of diverse backgrounds and experiences.  We do not discriminate on the basis of race, color, religion, ethnicity, nationality or national origin, sex, sexual orientation, gender, gender identity or expression, pregnancy status, marital status, age, medical condition, mental or physical disability, or military or veteran status.

If you require a reasonable accommodation to complete a job application or a job interview or to otherwise participate in the hiring process, please contact us at accommodationrequests@gofundme.com. 

Global Data Privacy Notice for Job Candidates and Applicants:

Depending on your location, the General Data Protection Regulation (GDPR) or certain US privacy laws may regulate the way we manage the data of job applicants. Our full notice outlining how data will be processed as part of the application procedure for applicable locations is available here. By submitting your application, you are agreeing to our use and processing of your data as required. 

Learn more about GoFundMe:

We’re proud to partner with GoFundMe.org, an independent public charity, to extend the reach and impact of our generous community, while helping drive critical social change. You can learn more about GoFundMe.org’s activities and impact in their FY ‘25 annual report.

Our annual “Year in Help” report reflects our community’s impact in advancing our mission of helping people help each other.

For recent company news and announcements, visit our Newsroom.

Want to help us help others? We’re hiring! 

GoFundMe is the world’s most powerful community for good, dedicated to helping people help each other. By uniting individuals and nonprofits in one place, GoFundMe makes it easy and safe for people to ask for help and support causes—for themselves and each other. Together, our community has raised more than $40 billion since 2010.

Join us! The GoFundMe team is searching for a Content Risk Analyst I to join our growing team. Part of our Trust & Safety department, this role plays a critical part in protecting our customers from fraud and misuse while ensuring GoFundMe remains a safe and trusted platform. By safeguarding the opportunity to give online, we help strengthen our brand, drive growth, and most importantly, do the right thing by our customers.

As an Analyst II, you will focus on reviewing fundraiser content, handling policy escalations, and helping ensure funds are safely delivered to beneficiaries. This is a fast-paced role where you’ll need strong attention to detail, consistency, and collaboration skills to find the right solutions.

You’ll be part of a team of motivated professionals who are passionate about building trust and protecting our global community. This role is focused on content moderation review and real time policy escalations, it offers the opportunity to grow your expertise in Trust & Safety, develop new skills, and help ensure GoFundMe remains the most trusted place to give online.

The Job

• Provide high-quality ticket and queue management support to review content against our policies, ensure fundraiser authenticity, and safe delivery of funds for beneficiaries. 
• Review policy escalations across GoFundMe’s platforms, in a thorough and efficient manner.
• Collaborate with internal teams on sensitive or high-profile content reviews, managing time-sensitive inquiries through to resolution. 
• Actively support crisis response, set up crisis monitoring protocols, and proactively assist affected customers and stakeholders as needed.
• Proactively identify gaps or ambiguities in existing policy, while staying informed on evolving policy, political, and cultural contexts.
• Contribute to Content Risk’s long-term success by identifying trends, providing actionable insights, and collaborating with leadership on future strategy.

This position may involve reviewing sensitive material, which can include disturbing images, videos, or text, as well as offensive language and other challenging content (e.g., violence, exploitation, or self-injury). Some weekend and holiday work may be required as part of scheduled shifts, as well as being a member of our on-call team for emergencies.

You 

• Bachelor’s degree or equivalent experience preferred.
• 1-3 years of experience in Trust & Safety, content moderation, fraud prevention, operations, or a related field within a technology-driven environment.
• Knowledge of trust and safety practices, online content integrity, compliance requirements, and policy application.
• Proven ability to work in a fast paced environment applying a sound decision making skillset in crisis management, managing complex investigations or escalations, and handling high-risk cases independently.
• Experience providing feedback or supporting onboarding and training of new team members.
• Skilled in managing multiple priorities in a rapidly changing environment while maintaining quality and consistency.
• Proven success working on projects or driving process improvements in an operations-focused team.
• Strong collaboration skills, with the ability to influence and contribute to solutions across regional and functional boundaries.
• Willingness and resilience to review potentially graphic or objectionable material (e.g., violence, exploitation, or offensive content).
• Analytical skills with the ability to interpret data, monitor trends, and generate actionable insights that support data-driven decision-making and team strategy.
• Adaptability to structured schedules and resilience in covering holiday shifts as part of regular operations.
• Communicate clearly and concisely both orally and in writing, with C1 English proficiency.

Why you’ll love it here

• Make an Impact: Be part of a mission-driven organization making a positive difference in millions of lives every year.
• Innovative Environment: Work with a diverse, passionate, and talented team in a fast-paced, forward-thinking atmosphere.
• Collaborative Team: Join a fun and collaborative team that works hard and celebrates success together.
• Competitive Benefits: Enjoy competitive pay and comprehensive healthcare benefits.
• Holistic Support: Enjoy financial assistance for things like hybrid work, family planning, along with generous parental leave, flexible time-off policies, and mental health and wellness resources to support your overall well-being.
• Growth Opportunities: Participate in learning, development, and recognition programs to help you thrive and grow.
• Commitment to DEI: Contribute to diversity, equity, and inclusion through ongoing initiatives and employee resource groups.
• Community Engagement: Make a difference through our volunteering program.

We live by our core values: impatient to be great, find a way, earn trust every day, fueled by purpose. Be a part of something bigger with us!

GoFundMe is proud to be an equal opportunity employer that actively pursues candidates of diverse backgrounds and experiences.  We do not discriminate on the basis of race, color, religion, ethnicity, nationality or national origin, sex, sexual orientation, gender, gender identity or expression, pregnancy status, marital status, age, medical condition, mental or physical disability, or military or veteran status.

If you require a reasonable accommodation to complete a job application or a job interview or to otherwise participate in the hiring process, please contact us at accommodationrequests@gofundme.com. 

Global Data Privacy Notice for Job Candidates and Applicants:

Depending on your location, the General Data Protection Regulation (GDPR) or certain US privacy laws may regulate the way we manage the data of job applicants. Our full notice outlining how data will be processed as part of the application procedure for applicable locations is available here. By submitting your application, you are agreeing to our use and processing of your data as required. 

Learn more about GoFundMe:

We’re proud to partner with GoFundMe.org, an independent public charity, to extend the reach and impact of our generous community, while helping drive critical social change. You can learn more about GoFundMe.org’s activities and impact in their FY ‘25 annual report.

Our annual “Year in Help” report reflects our community’s impact in advancing our mission of helping people help each other.

For recent company news and announcements, visit our Newsroom.

Want to help us help others? We’re hiring! 

GoFundMe is the world’s most powerful community for good, dedicated to helping people help each other. By uniting individuals and nonprofits in one place, GoFundMe makes it easy and safe for people to ask for help and support causes—for themselves and each other. Together, our community has raised more than $40 billion since 2010.

Join us! The GoFundMe team is searching for a skilled and passionate Analyst I to join our global Trust & Safety team. In this dynamic role, you will be required to operate at an impeccable level of consistency while mastering new techniques and technologies to ensure GoFundMe remains a safe place to give and receive donations online. 

Trust & Safety is an integral part of GoFundMe's business. It drives growth, builds and nurtures our brand, and ensures that we always do the right thing by our customers. We are at the front line of GoFundMe’s efforts to protect donors, fundraiser organizers, beneficiaries, and our company from financial crimes and abuse.

As a member of the Customer Due Diligence (CDD) team, you will be responsible for conducting high-quality due diligence reviews to ensure the authenticity of fundraisers, campaign organizers, and beneficiaries. This includes verifying identities and Know Your Customer/Business (KYC/B) information, reviewing fundraisers for indicators of fraud or financial crime, and applying established risk criteria to identify and escalate high-risk cases. You will play a critical role in enforcing compliance while maintaining a safe and trusted platform for our community.

The Job

• Conduct CDD reviews in accordance with internal policies and procedures, and applicable regulatory requirements, focusing on consistent and accurate execution of standard due diligence processes. 
• Review identity verification results and supporting documentation to confirm customer identity, and authenticity of fundraisers and beneficiaries. 
• Perform sanctions and watchlist screening and identify potential Politically Exposed Persons (PEPs), adverse media, or other risk indicators requiring further review.
• Review fundraiser and account attributes for indicators of fraud, abuse, or financial crime using established risk signals, and escalate cases according to defined procedures. 
• Conduct onboarding due diligence on organizations, including verification of entity information, ownership details, and supporting documentation where required.
• Document findings clearly and accurately in internal case management systems to support escalation decisions, audit readiness, and downstream investigations.
• Collaborate with cross-functional teams, including Payments Risk, Content Risk, Legal, Customer Care, and Compliance, to resolve due diligence inquiries
• Respond to customer inquiries via email and phone related to identity verification and due diligence requirements, balancing risk mitigation with a positive user experience.
• Build familiarity with common fraud and financial crime risks observed on the platform to support effective identification and escalation of higher-risk cases.
• Support the team during crisis situations by prioritizing reviews of crisis fundraisers, and proactively assisting affected customers and other stakeholders as needed.

This position may involve reviewing sensitive material, which can include disturbing images, videos, or text, as well as offensive language and other challenging content (e.g., violence, exploitation, or self-injury). Some weekend and holiday work may be required as part of scheduled shifts, as well as being a member of our on-call team for emergencies.

You 

• Bachelor’s degree or equivalent practical experience preferred.
• 1-3 years of experience in the operations, payments, financial services, fraud prevention, compliance industry, or related field with knowledge of merchant processing behaviors.
• Familiarity with customer due diligence identity verification processes, financial crime risk indicators, and KYC standards, and how these apply to a merchant and the wider financial ecosystem.
• Empathetic and customer-focused, with the ability to balance risk mitigation and positive user experience.
• Understanding of evolving requirements, industry guidance, with a proactive approach to staying current.
• Excel in individual metrics to adhere to Service Level Agreements and maintain strong quality standards while contributing to improving the team’s operational performance.
• Ability to work with ambiguity, thrive in a dynamic environment with shifting priorities and quickly adapt to process and policy changes.
• Work well with a distributed global workforce and confidently maintain communication while working autonomously in a remote or hybrid environment.
• An ambitious self-starter with strong ownership and accountability.
• Strong attention to detail with the ability to identify inconsistencies and escalate potential risks appropriately.
• Fast learner who takes initiative and follows through on tasks without sacrificing quality.
• Excellent organizational skills, with the ability to manage competing priorities effectively.
• Communicate clearly and concisely both orally and in writing, with C1 English proficiency.
• Inquisitive and solution-oriented, with strong analytical and critical thinking skills.
• Exemplify company core values and embody team culture.
• Adaptable to structured schedules and support coverage needs, including occasional holiday shifts as part of team operations.

Why you’ll love it here

• Make an Impact: Be part of a mission-driven organization making a positive difference in millions of lives every year.
• Innovative Environment: Work with a diverse, passionate, and talented team in a fast-paced, forward-thinking atmosphere.
• Collaborative Team: Join a fun and collaborative team that works hard and celebrates success together.
• Competitive Benefits: Enjoy competitive pay and comprehensive healthcare benefits.
• Holistic Support: Enjoy financial assistance for things like hybrid work, family planning, along with generous parental leave, flexible time-off policies, and mental health and wellness resources to support your overall well-being.
• Growth Opportunities: Participate in learning, development, and recognition programs to help you thrive and grow.
• Commitment to DEI: Contribute to diversity, equity, and inclusion through ongoing initiatives and employee resource groups.
• Community Engagement: Make a difference through our volunteering program.

We live by our core values: impatient to be great, find a way, earn trust every day, fueled by purpose. Be a part of something bigger with us!

GoFundMe is proud to be an equal opportunity employer that actively pursues candidates of diverse backgrounds and experiences.  We do not discriminate on the basis of race, color, religion, ethnicity, nationality or national origin, sex, sexual orientation, gender, gender identity or expression, pregnancy status, marital status, age, medical condition, mental or physical disability, or military or veteran status.

If you require a reasonable accommodation to complete a job application or a job interview or to otherwise participate in the hiring process, please contact us at accommodationrequests@gofundme.com. 

Global Data Privacy Notice for Job Candidates and Applicants:

Depending on your location, the General Data Protection Regulation (GDPR) or certain US privacy laws may regulate the way we manage the data of job applicants. Our full notice outlining how data will be processed as part of the application procedure for applicable locations is available here. By submitting your application, you are agreeing to our use and processing of your data as required. 

Learn more about GoFundMe:

We’re proud to partner with GoFundMe.org, an independent public charity, to extend the reach and impact of our generous community, while helping drive critical social change. You can learn more about GoFundMe.org’s activities and impact in their FY ‘25 annual report.

Our annual “Year in Help” report reflects our community’s impact in advancing our mission of helping people help each other.

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