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Want to help us help others? We’re hiring!
GoFundMe is the world’s most powerful community for good, dedicated to helping people help each other. By uniting individuals and nonprofits in one place, GoFundMe makes it easy and safe for people to ask for help and support causes—for themselves and each other. Together, our community has raised more than $40 billion since 2010.
Join us! GoFundMe Pro is a fundraising platform that enables nonprofits to connect supporters with the causes they care about. Our Professional Services Team is looking for an experienced Project Manager who will be responsible for managing implementations for our strategic customer accounts. The ideal candidate for this role is a detail-oriented customer advocate with experience delivering high quality, on-time SaaS implementations.
Already part of our team? We ask that internal candidates apply via the internal job board to ensure your application is reviewed appropriately.
The Job
- Deliver exceptional customer implementations for GoFundMe Pro’s fundraising and events platform
- Manage projects end-to-end, which includes scoping, planning, execution, risk/issue mitigation and stakeholder management
- Gather information from customers to evaluate their needs and create tailored implementation plans that support business objectives and drives customer time to value
- Work with customer and internal teams to translate requirements into out of the box or custom solutions
- Execute client implementation projects with sole responsibility for deliverables, overall project success, exceptional customer experience
- Deliver “hands on keyboard” configuration of customer instance, configuration and asset creation as required for completion of project
- Identify, mitigate, monitor and communicate project risks and scope changes that may arise during the implementation
- Provide strategic and technical guidance and training for customers through platform implementation and campaign development - ensure client campaigns and events are optimized for success, launch on time, and achieve donation volume and other customer business goals
- Build and maintain strong relationships with all internal and external project stakeholders
- Develop GoFundMe Pro product and non-profit industry subject matter expertise
- Manage resource planning and utilization
- Collaborate with Product, Partner, Tech Services, Customer Care, and Account Teams to ensure a successful onboarding experience and adoption of the GoFundMe Pro platform
- Contribute to team goals and initiatives through participation in team meetings, collaborate on / take ownership of projects driving process improvement, team enablement, etc.
- Identify areas of challenge or opportunity for increased quality of delivery and take initiative to develop solutions, in partnership with team members / leadership, as needed
You
- 2-4 years of Implementation and/or Project Management experience
- Proven, hands-on experience successfully implementing SaaS and/or enterprise software applications
- Sense of urgency in your work
- Demonstrated ability to prioritize and manage workflow to meet deadlines
- Strong people skills to lead collaboration across functions and organizations
- Experience identifying and implementing process improvements
- Client Management experience
- Strong analytical, problem-solving and critical thinking abilities
- Natural problem-solver, comfortable with complexity and ambiguity
- Excellent organization and planning skills
- Proactive attitude with ability to independently solve conceptual problems and deliver results in challenging situations on time and in scope
- High-energy, team-first attitude: motivated to work collaboratively in a fast-paced, ever-changing environment to help our growing business
- Comfort with ambiguity, ability to work with minimal instruction
- Technical acumen
Preferred
- Experience managing client projects within the Salesforce ecosystem
- Knowledge of the non-profit industry, how it operates and the unique challenges it presents
- Experience with cloud-based CRM and Customer Success tools (Salesforce, ClickUp, etc.)
Why you’ll love it here
- Make an Impact: Be part of a mission-driven organization making a positive difference in millions of lives every year.
- Innovative Environment: Work with a diverse, passionate, and talented team in a fast-paced, forward-thinking atmosphere.
- Collaborative Team: Join a fun and collaborative team that works hard and celebrates success together.
- Competitive Benefits: Enjoy competitive pay and comprehensive healthcare benefits.
- Holistic Support: Enjoy financial assistance for things like hybrid work, family planning, along with generous parental leave, flexible time-off policies, and mental health and wellness resources to support your overall well-being.
- Growth Opportunities: Participate in learning, development, and recognition programs to help you thrive and grow.
- Commitment to DEI: Contribute to diversity, equity, and inclusion through ongoing initiatives and employee resource groups.
- Community Engagement: Make a difference through our volunteering program.
We live by our core values: impatient to be great, find a way, earn trust every day, fueled by purpose. Be a part of something bigger with us!
GoFundMe is proud to be an equal opportunity employer that actively pursues candidates of diverse backgrounds and experiences. We do not discriminate on the basis of race, color, religion, ethnicity, nationality or national origin, sex, sexual orientation, gender, gender identity or expression, pregnancy status, marital status, age, medical condition, mental or physical disability, or military or veteran status.
The annual U.S. salary range for this full-time position is $75,000 - $112,000 which may include potential variable incentive payments + equity + benefits. The company also offers equity and other benefits to employees, including healthcare, dental, vision, life insurance and 401(k) saving program. In addition to this wage, there are geolocation differentials that will increase pay depending on the work location. Additionally pay may vary depending on other factors including skills, experience, education, or training. Your recruiter can share more about the specific total compensation package based on your location during the hiring process.
If you require a reasonable accommodation to complete a job application or a job interview or to otherwise participate in the hiring process, please contact us at accommodationrequests@gofundme.com.
Global Data Privacy Notice for Job Candidates and Applicants:
Depending on your location, the General Data Protection Regulation (GDPR) or certain US privacy laws may regulate the way we manage the data of job applicants. Our full notice outlining how data will be processed as part of the application procedure for applicable locations is available here. By submitting your application, you are agreeing to our use and processing of your data as required.
Learn more about GoFundMe:
We’re proud to partner with GoFundMe.org, an independent public charity, to extend the reach and impact of our generous community, while helping drive critical social change. You can learn more about GoFundMe.org’s activities and impact in their FY ‘25 annual report.
Our annual “Year in Help” report reflects our community’s impact in advancing our mission of helping people help each other.
For recent company news and announcements, visit our Newsroom.
Notice to Applicants for Jobs Located in NYC or Remote Jobs Associated With Office in NYC Only
We use Metaview as part of our hiring process for jobs in NYC and certain features may qualify it as an automated employment decision tool (AEDT), as defined by New York City Local Law 144. As part of the hiring process, we provide Metaview with job requirements and candidate submitted resumes and application materials to assist in evaluating job-related qualifications. While this tool is used to improve efficiency and support our recruiting personnel, all final hiring decisions are made by GoFundMe employees.
We began using Metaview on March 10, 2026. The Metaview tool has been reviewed by an independent auditor. Results of the audit may be viewed here. The tool evaluates your professional experience, technical skills, education, and other qualifications using information collected directly from your submitted resume and application materials; all such data is retained in accordance with GoFundMe’s Personnel Privacy Notice and applicable legal requirements. If you would like to request an alternative selection process or a reasonable accommodation, please contact accommodationrequests@gofundme.com.
#LI-REMOTE
Ready to apply?
Apply to GoFundMe
Want to help us help others? We’re hiring!
GoFundMe is the world’s most powerful community for good, dedicated to helping people help each other. By uniting individuals and nonprofits in one place, GoFundMe makes it easy and safe for people to ask for help and support causes—for themselves and each other. Together, our community has raised more than $40 billion since 2010.
Join us! The GoFundMe Pro team is searching for a Revenue Enablement Manager that supports onboarding, ongoing education, and enablement strategy for the revenue organization. This role blends program design, execution, and operations to ensure teams have the skills, content, and tools to perform and scale.
The Job
Program Design & Delivery
- Design scalable programs (e.g., structured 30/60/90 onboarding)
- Define learning objectives and success metrics
- Facilitate foundational training sessions and ensure consistency
Learning Management System (LMS)
- Maintains LMS structure, content, and user experience
- Helps to build learning paths and certifications
- Tracks engagement, completion, and adoption
Onboarding
- Lead core onboarding sessions (Welcome, NPO personas, Salesforce/tech stack, elevator pitch, sales stages overview, etc.)
- Partner with SMEs for advanced training (demos, deep dives, etc.)
- Equip managers with coaching frameworks and tools to support reinforcement of onboarding success
Enablement Operations
- Own enablement calendaring (weekly/bi-weekly sessions)
- Coordinate onboarding cohorts with Talent Acquisition
- Manage session logistics and post-session resources
- Reinforce behaviors post-onboarding
Content & Messaging
- Maintain a centralized source of truth for enablement content
- Support continuous learning (product updates, refreshers) within LMS
Measurement & Improvement
- Track onboarding effectiveness and ramp time
- Measure impact on revenue metrics (conversion, velocity)
- Iterate programs based on data and feedback
Success Metrics
- Reduced ramp time and onboarding effectiveness
- LMS engagement and program adoption
- Impact on revenue performance metrics
- Stakeholder and manager satisfaction
You
- 3-5+ years in Revenue/Sales Enablement or related field
- LMS ownership/administration experience (Highspot)
- Strong program management, facilitation, and stakeholder skills
- Data-driven with ability to measure impact
- Familiarity with Salesforce and revenue tech stack preferred
Why you’ll love it here
- Make an Impact: Be part of a mission-driven organization making a positive difference in millions of lives every year.
- Innovative Environment: Work with a diverse, passionate, and talented team in a fast-paced, forward-thinking atmosphere.
- Collaborative Team: Join a fun and collaborative team that works hard and celebrates success together.
- Competitive Benefits: Enjoy competitive pay and comprehensive healthcare benefits.
- Holistic Support: Enjoy financial assistance for things like hybrid work, family planning, along with generous parental leave, flexible time-off policies, and mental health and wellness resources to support your overall well-being.
- Growth Opportunities: Participate in learning, development, and recognition programs to help you thrive and grow.
- Commitment to DEI: Contribute to diversity, equity, and inclusion through ongoing initiatives and employee resource groups.
- Community Engagement: Make a difference through our volunteering and Gives Back programs.
We live by our core values: impatient to be great, find a way, earn trust every day, fueled by purpose. Be a part of something bigger with us!
GoFundMe is proud to be an equal opportunity employer that actively pursues candidates of diverse backgrounds and experiences. We do not discriminate on the basis of race, color, religion, ethnicity, nationality or national origin, sex, sexual orientation, gender, gender identity or expression, pregnancy status, marital status, age, medical condition, mental or physical disability, or military or veteran status.
The total annual salary for this full-time position is $85,000 - $127,000 + equity + benefits. As this is a remote position, the salary range was determined by role, level, and possible location across the US. Individual pay is determined by work location and additional factors including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range based on your location during the hiring process.
If you require a reasonable accommodation to complete a job application or a job interview or to otherwise participate in the hiring process, please contact us at accommodationrequests@gofundme.com.
Global Data Privacy Notice for Job Candidates and Applicants:
Depending on your location, the General Data Protection Regulation (GDPR) or certain US privacy laws may regulate the way we manage the data of job applicants. Our full notice outlining how data will be processed as part of the application procedure for applicable locations is available here. By submitting your application, you are agreeing to our use and processing of your data as required.
Learn more about GoFundMe:
We’re proud to partner with GoFundMe.org, an independent public charity, to extend the reach and impact of our generous community, while helping drive critical social change. You can learn more about GoFundMe.org’s activities and impact in their FY ‘24 annual report.
Our annual “Year in Help” report reflects our community’s impact in advancing our mission of helping people help each other.
For recent company news and announcements, visit our Newsroom.
Ready to apply?
Apply to GoFundMe
Want to help us help others? We’re hiring!
GoFundMe is the world’s most powerful community for good, dedicated to helping people help each other. By uniting individuals and nonprofits in one place, GoFundMe makes it easy and safe for people to ask for help and support causes—for themselves and each other. Together, our community has raised more than $40 billion since 2010.
Join us! The GoFundMe Pro team is searching for a Senior Technical Account Manager (TAM) to support the adoption, performance, and technical success of our Enterprise nonprofit customers.
In this role, you will act as a trusted technical advisor and strategic partner, helping organizations implement, integrate, and optimize their use of the GoFundMe platform. You will work cross-functionally with Sales, Product, Engineering, and Support teams to ensure customers successfully deploy solutions, navigate change, resolve technical challenges, and drive meaningful fundraising outcomes.
The Job
- Lead Complex Projects & Drive Outcomes
- Owns end-to-end delivery of customer initiatives, including integrations, migrations, and new product rollouts
- Manage project timelines, dependencies, and stakeholders across both customer and internal teams
- Drive accountability and momentum to ensure projects are delivered on time and with high quality
- Anticipate risks, remove blockers, and proactively adjust plans to ensure successful execution
- Drive Integrations & Technical Solutions
- Serve as a technical advisor on CRM integrations (e.g., Salesforce, Blackbaud, HubSpot) and data architecture
- Design and recommend scalable solutions for bidirectional data syncs, including field mapping, data integrity, and system interoperability
- Troubleshoot and resolve integration issues (API errors, webhook failures, authentication issues, data mismatches)
- Translate business needs into effective technical solutions that align with customer goals
- Own Customer Success & Revenue Impact
- Manage a portfolio of Enterprise customers, aligning technical solutions to drive adoption, performance, and revenue outcomes (e.g., GDV, conversion)
- Identify opportunities to expand product usage and increase customer value
- Partner with Strategic Account Managers to support growth, renewals, and long-term success
- Connect technical execution to measurable business impact for customers
- Lead Through Change & Influence Stakeholders
- Guide customers through change management, including new implementations, feature adoption, and process shifts
- Drive alignment across technical and non-technical stakeholders, including executive audiences
- Demonstrate strong executive presence in customer interactions, including QBRs and strategic discussions
- Communicate clearly, confidently, and proactively in high-stakes situations
- Troubleshoot & Resolve Technical Issues
- Investigate and resolve complex technical issues across APIs, integrations, and platform functionality
- Reproduce bugs, gather logs, and document issues clearly for Engineering (via Zendesk, JIRA, or similar tools)
- Own escalations end-to-end, providing timely updates, workarounds, and root cause analysis (RCA)
- Identify trends across accounts and proactively escalate systemic issues
- Monitor Performance & Proactively Mitigate Risk
- Monitor platform usage and integration health (API success rates, sync reliability, data consistency)
- Identify risks early and take a proactive approach to preventing issues before they impact customers
- Deliver insights and recommendations during business reviews to inform optimization strategies
You
- 5+ years in Technical Account Management, Solutions Engineering, Customer Success, or a similar customer-facing technical role
- Strong project management skills, with experience leading complex, cross-functional initiatives
- Experience working with APIs (REST), webhooks, and system integrations
- Familiarity with CRM platforms such as Salesforce, Blackbaud, or HubSpot
- Experience troubleshooting integrations and data sync issues
- Experience using ticketing and issue tracking tools (e.g., Zendesk, JIRA)
- Strong problem-solving skills with the ability to diagnose technical issues and deliver solutions
- Demonstrated executive presence and ability to engage senior stakeholders
- Highly proactive, with a track record of anticipating challenges and driving outcomes
Preferred
- Experience with SQL or data analysis
- Familiarity with iPaaS tools (e.g., Zapier, Workato, Mulesoft)
- Understanding of JSON or structured data formats
- Experience in fintech, payments, or donation platforms
- Experience supporting change management initiatives in enterprise environments
- Experience working with nonprofit organizations or fundraising systems
Why you’ll love it here
- Make an Impact: Be part of a mission-driven organization making a positive difference in millions of lives every year.
- Innovative Environment: Work with a diverse, passionate, and talented team in a fast-paced, forward-thinking atmosphere.
- Collaborative Team: Join a fun and collaborative team that works hard and celebrates success together.
- Competitive Benefits: Enjoy competitive pay and comprehensive healthcare benefits.
- Holistic Support: Enjoy financial assistance for things like hybrid work, family planning, along with generous parental leave, flexible time-off policies, and mental health and wellness resources to support your overall well-being.
- Growth Opportunities: Participate in learning, development, and recognition programs to help you thrive and grow.
- Commitment to DEI: Contribute to diversity, equity, and inclusion through ongoing initiatives and employee resource groups.
- Community Engagement: Make a difference through our volunteering program.
We live by our core values: impatient to be great, find a way, earn trust every day, fueled by purpose. Be a part of something bigger with us!
GoFundMe is proud to be an equal opportunity employer that actively pursues candidates of diverse backgrounds and experiences. We do not discriminate on the basis of race, color, religion, ethnicity, nationality or national origin, sex, sexual orientation, gender, gender identity or expression, pregnancy status, marital status, age, medical condition, mental or physical disability, or military or veteran status.
If you require a reasonable accommodation to complete a job application or a job interview or to otherwise participate in the hiring process, please contact us at accommodationrequests@gofundme.com.
Global Data Privacy Notice for Job Candidates and Applicants:
Depending on your location, the General Data Protection Regulation (GDPR) or certain US privacy laws may regulate the way we manage the data of job applicants. Our full notice outlining how data will be processed as part of the application procedure for applicable locations is available here. By submitting your application, you are agreeing to our use and processing of your data as required.
Learn more about GoFundMe:
We’re proud to partner with GoFundMe.org, an independent public charity, to extend the reach and impact of our generous community, while helping drive critical social change. You can learn more about GoFundMe.org’s activities and impact in their FY ‘25 annual report.
Our annual “Year in Help” report reflects our community’s impact in advancing our mission of helping people help each other.
For recent company news and announcements, visit our Newsroom.
#LI-RC1
Ready to apply?
Apply to GoFundMe
Senior Technical Support Engineer - Applications
Share this job
Want to help us help others? We’re hiring!
GoFundMe is the world’s most powerful community for good, dedicated to helping people help each other. By uniting individuals and nonprofits in one place, GoFundMe makes it easy and safe for people to ask for help and support causes—for themselves and each other. Together, our community has raised more than $40 billion since 2010.
Join us! The GoFundMe Pro team is looking for an integral addition to our tight-knit but growing Customer Support team helping deliver reliable support and solutions for our nonprofit customers. The Senior Technical Support Engineer will become a resident troubleshooting expert and must be able to communicate effectively as a liaison between our Customer Support and our technical leads, coordinating their work with a small group of developers involved in projects and product support. We’re looking for someone who brings 3–5 years of experience in technical support engineering or a similar role, along with strong expertise in issue triage and bug tracking tools.
The Job
Customer experience ownership:
- Manage and own a customer or persona’s experience across the platform as it relates to unexpected behavior
- Work with cross functional partners to triage and prioritize defects across the experience
Collaborate internally and cross functionally. This includes:
- Support and mentor other TSEs
- Attend some scrum meetings
- Support account management teams on calls as necessary
- Create and maintain internal documentation related to relevant product subject matter and wider technical processes
- Serve as POC for hotfix escalations
- Support business critical product functions
- Showcase technical communication skills, effectively getting necessary information across to very technical and very non-technical stakeholders
Manage escalated cases and queue health. This includes:
- Deeper troubleshooting of cases TSE L1 and L2 was unable to resolve
- Coach TSE L1 and L2 on resolution
- Continual communication on cases escalated from TSE L1 and L2
- Responsible for queue health, in collaboration with TSE L1 and L2 as applicable
- Own support cases escalated by management
Write accurate, clear, and detailed JIRA tickets. This includes:
- Describing the issue, expected results, and steps to reproduce in staging
- Technical details from advanced tooling
- Identifying root cause areas of code in Github
- Clearly communicated impact and scope
- Create and complete database updates to track database work
Ensure we are meeting expectations for Enterprise and Key Accounts
- Partner with technical account managers to address and oversee support experiences around issues of concerns for Key accounts
Be a thought leader. This includes:
- Actively seek knowledge and feedback from others to further skillset
- Tackle challenges with a creative open mind to discover practical and innovative solutions
- Test new ideas with teammates and customers
You
- 3+ years of experience in technical support engineering
- Proven experience with SaaS application integrations
- Expertise in CRM platforms, such as Salesforce
- Excellent oral and written communication skills.
- Thoughtful and knowledgeable
- Ability to listen, educate, and empower others
- A process-oriented approach to tasks with the ability to be resourceful when a process doesn’t exist or the answer is unknown
- Demonstrated ability to own and drive performance metrics
- Adaptability and empathy to deliver top-notch experiences to our clients, in a manner that is appropriate for each unique case
- A passion for driving community engagement. You bring fresh ideas and a voice of your own to the table.
- Enthusiasm for innovation, change, and thinking big
- Comfort with a fast-paced office environment and tight deadlines
- Ability to identify trends, investigate anomalies, and present your findings as actionable solutions or processes
- Critical thinking
- Attention to detail
Preferred
- Strong familiarity with, or interest in, the nonprofit community a plus
Why you’ll love it here
- Make an Impact: Be part of a mission-driven organization making a positive difference in millions of lives every year.
- Innovative Environment: Work with a diverse, passionate, and talented team in a fast-paced, forward-thinking atmosphere.
- Collaborative Team: Join a fun and collaborative team that works hard and celebrates success together.
- Competitive Benefits: Enjoy competitive pay and comprehensive healthcare benefits.
- Holistic Support: Enjoy financial assistance for things like hybrid work, family planning, along with generous parental leave, flexible time-off policies, and mental health and wellness resources to support your overall well-being.
- Growth Opportunities: Participate in learning, development, and recognition programs to help you thrive and grow.
- Commitment to DEI: Contribute to diversity, equity, and inclusion through ongoing initiatives and employee resource groups.
- Community Engagement: Make a difference through our volunteering program.
We live by our core values: impatient to be great, find a way, earn trust every day, fueled by purpose. Be a part of something bigger with us!
GoFundMe is proud to be an equal opportunity employer that actively pursues candidates of diverse backgrounds and experiences. We do not discriminate on the basis of race, color, religion, ethnicity, nationality or national origin, sex, sexual orientation, gender, gender identity or expression, pregnancy status, marital status, age, medical condition, mental or physical disability, or military or veteran status.
If you require a reasonable accommodation to complete a job application or a job interview or to otherwise participate in the hiring process, please contact us at accommodationrequests@gofundme.com.
Global Data Privacy Notice for Job Candidates and Applicants:
Depending on your location, the General Data Protection Regulation (GDPR) or certain US privacy laws may regulate the way we manage the data of job applicants. Our full notice outlining how data will be processed as part of the application procedure for applicable locations is available here. By submitting your application, you are agreeing to our use and processing of your data as required.
Learn more about GoFundMe:
We’re proud to partner with GoFundMe.org, an independent public charity, to extend the reach and impact of our generous community, while helping drive critical social change. You can learn more about GoFundMe.org’s activities and impact in their FY ‘25 annual report.
Our annual “Year in Help” report reflects our community’s impact in advancing our mission of helping people help each other.
For recent company news and announcements, visit our Newsroom.
#LI-RC1
Ready to apply?
Apply to GoFundMe