About the Team

At GOAT Group, the Business Development team is central to the strategic growth of our company. Composed of individual teams that handle Strategy, New Business Initiatives, Partnerships and Account Management, the department leads a global supply-focused initiative that works with brand partners, retailers and power sellers to secure new inventory and widen exposure for GOAT Group. As our company continues to expand both at home and abroad, you will play an integral part in this exciting next chapter.

Role Overview

Your mandate is threefold: grow GMW and supply health from the existing seller base, build the programs and systems that make your team more effective at scale, and develop a team that thinks and operates like supply growth operators - not relationship managers.  You are maximizing the value of what we already have and building the infrastructure - programs, AI tooling, regional intelligence, accountability structures that makes growth systematic rather than relationship-dependent. 

In this role, you will:

• Own GMV growth and supply health across GOAT's global secondary seller base — footwear, apparel, and collectibles — ensuring the right supply is on the platform at the right time
• Take weekly supply health data and translate it into a clear, prioritized action plan for the account management team — driving account-level decisions, not just reporting on them
• Design and run programs across the AM organization that drive supply growth — including incentive structures, commission programs, and listing campaigns — with end-to-end ownership from ideation through measurement
• Lead AI implementation for the AM function: identify workflows that can be automated or made agentic, build and ship those solutions, and set the vision for how AI changes the coverage model over the next 6-18 months
• Build and manage a rising seller program that identifies high-trajectory sellers and accelerates their growth on the platform through structured support and incentives
• Build and manage a churned and at-risk seller program that detects decline signals early, intervenes proactively, and tracks re-activation outcomes
• Work closely with regional AM leads to develop a structured, ongoing view of market dynamics by region — what is selling in each region, which brands and SKUs represent supply opportunities, and what is specific to each geography
• Partner with the Strategy and Analytics team to ensure supply health data is actionable and that AM-driven actions are measured and fed back to improve future prioritization
• Build a high-accountability team structure: clear ownership, defined performance expectations, and a culture where supply outcomes drive every account conversation
• Manage and develop a global team including lead account managers in each region and their direct reports, coaching relationship-oriented operators into data-driven supply growth professionals

We are looking for:

• 8-12 years of experience in account management, marketplace operations, or seller/partner management — with demonstrated supply or GMV growth outcomes, not just relationship tenure
• 3-5 years of people leadership experience, including direct management of managers
• Proven track record designing and running programs that changed seller or partner behavior at scale — incentive structures, commission programs, or retention campaigns with measurable results
• Demonstrated experience using AI or automation tools in a commercial or operational setting — not theoretical interest, but shipped solutions with specific outcomes
• Data-driven operator who translates weekly supply and performance data into team priorities and account actions without needing the data built for them
• Strong regional and market awareness — experience building structured feedback loops from field teams into commercial strategy
• Two-sided marketplace, resale, or supply-constrained platform experience strongly preferred
• Existing seller or industry network is a plus, but not required — this role grows supply through programs, data, and accountability, not a personal contact list
• Passionate people leader who builds accountability structures, develops commercial talent, and holds teams to outcomes over activity

Overview

The Account Administrator, Direct Supply supports the direct supply business at GOAT across all direct brand inventory. This role is the operational backbone of the direct supply team, ensuring products move from partner to marketplace accurately, efficiently, and on time - enabling Account Managers to focus on growing relationships and hitting KPIs. 

In this role, you will:

• Support the direct supply business in daily administrative functions, with a strong focus on accuracy, cross-functional coordination, problem solving and operational execution
• Manage day-to-day tasks by working closely with Account Managers to keep partners supported and operations running smoothly
• Follow established processes with a high degree of accuracy, escalating issues proactively
• Ensure products are available for sale and accurately listed in the GOAT marketplace
• Own product listing setup for partners, coordinating with internal teams to gather required product information and assets, to ensure we have all listings created 
• Troubleshoot and resolve issues that prevent inventory from being created or going live
• Own the direct brand purchase order flow end-to-end
• Participate in seasonal buying appointments with Account Managers to support order creation
• Submit and track orders with partners, reviewing confirmations and flagging discrepancies
• Proactively follow up with partners to confirm shipments adhere to agreed delivery windows
• Coordinate inbound logistics across internal teams and external partners to ensure timely, accurate deliveries
• Prepare and distribute delivery details to relevant internal teams ahead of each shipment
• Activate and price inventory upon receipt; reconcile received quantities against invoices and resolve discrepancies
• Coordinate cross-functionally to keep all business verticals on track
• Partner with Logistics, Compliance, Operations, Finance, Merchandising, Product Catalog, Data and Engineering to support smooth end-to-end execution across the direct supply business
• Support campaigns, launches, and seasonal activations
• Manage operational details for brand partnerships, exclusive launches, and key moments
• Coordinate across teams to ensure inventory is ready to go live accurately and on time
• Serve as a day-to-day operational point of contact for partners, handling status updates, confirmations, and issue resolution
• Own recurring operational tasks including partner payouts, cost management, and seasonal markdowns
• Maintain and improve processes that reduce errors and drive operational efficiency
• Follow established workflows with precision; identify gaps or inconsistencies and bring solutions to the team
• Track inventory performance and share insights with the Account Management team
• Support regular and ad hoc reporting needs

We are looking for:

• 1–3 years of experience
• Experience in a retail, brand, or wholesale environment preferred
• Highly organized with the ability to prioritize workload independently
• Follows processes precisely with a high attention to detail
• Strong communication, interpersonal, and analytical skills
• Confidentiality and discretion a must
• Self-motivated and resourceful with a can-do attitude
• Commitment to a VIP level of customer service
• Proven ability to thrive in a collaborative, cross-functional environment
• Mac and Excel proficient, with familiarity with web-based platforms
• Experience with data entry
• Familiarity with AI tools (e.g. ChatGPT, Claude, or similar) a plus
• Sneaker or apparel industry knowledge not required, but a plus