Overview

Glossier is a people-powered ecosystem, brought to life by engaging online and offline experiences. In 11 years, we have built an iconic brand that goes far beyond beauty. Our brand is built on trusted emotional connection, empathy, and consistency in how we show up for people every day. We are woven into everyday moments of people’s lives, becoming part of their routines, their self-expression, and their confidence. We are defined not just by what we make, but by how we make people feel and the relationships we build over time. Our north-star values are to be Human, Curious, Playful, and Helpful. We are driven by a shared mission to become the Most Loved Lifestyle Brand in the World.

This role is for a digital designer with strong motion graphics experience who thinks like a storyteller. You’ll lead the design and execution of social + paid digital assets that translates brand strategy into cohesive digital experiences across paid ads, social content, campaigns, and web. With a strong point of view on performance-driven creative, you’ll design assets optimized for modern platforms while maintaining a premium, consistent brand expression. Partnering closely with Marketing and Creative to ensure every frame, transition, layout, and motion detail feels intentional and on brand. From concept through execution, you’ll shape how the brand shows up online and build scalable content systems that support what comes next.

Six Month Expectations 

• Execute design systems across engaging motion graphics for organic and paid social channels, ensuring consistency across touchpoints and engaging brand storytelling.
• Implement design systems that enhance the brand narrative, driving engagement and business growth through innovative and user-centric design solutions.
• Design digital ads for various platforms, including Instagram, and Tik Tok.
• Collaborate closely with the marketing, copy, and art direction teams to conceptualize and execute compelling designs that meet business objectives.
• Collaborate with cross-functional teams, including Brand, Marketing, CRM and Retention to design seamless and engaging user experiences across multiple platforms, including CRM, organic and paid social, and ecomm.
• Digest creative briefs and output designs that answer the task while maintaining brand consistency throughout all our projects.

Twelve+ Month Expectations

• Lead the design and development of social and paid media assets to stay on the cutting edge of culture, while maintaining core brand identity.
• Ability to work on a diverse range of projects with little oversight and direction, using brand toolkits for design support.
• Be able to assist Brand Design with developing and updating graphics for our website, including, product images, and landing pages

Qualifications 

• 3+ years of experience and a degree in Graphic Design or related field 
• Excellent visual design skills, with a keen eye for typography, color, and layout
• Strong problem-solving skills and the ability to think critically about design challenges
• Proven track record of ability to work in a fast-paced setting under tight deadlines, with strong project and time management skills
• Stay current with industry trends, design trends, emerging technologies and tools, and best practices in e-commerce, retail, and digital design
• Independently work on multiple projects at once and able to evaluate the importance of business priorities
• Good communication and presentation skills, with the ability to articulate design concepts and decisions to stakeholders

In accordance with the applicable law, the following represents a good faith estimate of the minimum and maximum compensation range for this position:

• The estimated annual pay range for this role is $70,000 - $83,000. 
• There may be future opportunities for continued pay progression based on continued strong performance in the role.
• Full-time positions are also eligible for a competitive compensation and benefits package that include medical health insurance, 401K, equity in the form of Restricted Stock Units, Paid Time Off, Short Term and Long Term Disability leave, and a range of other benefits.
• Learn more at the Glossier Career page.

Compensation for the role will be determined based on permissible, non discriminatory factors such as a candidate’s qualifications, skills, and experience. 

Click here to view the candidate privacy policy under FAQ's

We are an Equal Employment Opportunity (“EEO”) Employer. It has been and will continue to be a fundamental policy of Glossier not to discriminate on the basis of race, color, creed, religion, gender, gender identity, pregnancy, marital status, partnership status, domestic violence victim status, sexual orientation, age, national origin, alienage or citizenship status, veteran or military status, disability, medical condition, genetic information, caregiver status, unemployment status or any other characteristic prohibited by federal, state and/or local laws. This policy applies to all aspects of employment, including hiring, promotion, demotion, compensation, training, working conditions, transfer, job assignment, benefits, layoff, and termination.

#LI-Hybrid

Overview

Our store leaders will help drive our people-first employee experience philosophy rooted in authenticity, integrity, inclusion, equity, and empathy. As the Store Director, it’s your job to lead, inspire, and develop a best-in-class team to create inspiring and exceptional customer experiences, and set the tone for your team as they help customers discover and deepen their connection with Glossier throughout their visit and beyond. As an experienced people leader with a hospitality mindset, you foster and maintain a safe, equitable, and inclusive environment for your team, while acting as a bridge to the larger Glossier community and corporate team. Finally, as a strategic thinker with an entrepreneurial spirit, you make decisions that support the Glossier brand and business and deliver measurable key results.

Not new to the Glossier team? We welcome your application! Many of our Corporate Retail team members have joined within the last year and we would love to hear from you to get to know you (or get reacquainted). Please submit your candidacy for consideration!

As the Store Director, you will be responsible for the development of the store’s talent culture, with direct impact to the employee and customer experience. Performance expectations include but are not limited to the following:

Team Leadership:

• Deeply understand, model, and coach Glossier’s mission, vision and values: Devoted to the Customer, Inclusive, Curious, Courageous, and Discerning.
• Drive a culture anchored in our people-first employee experience philosophy rooted in authenticity, integrity, inclusion, equity, and empathy.
• Develop and retain a high-performing team with diversity of backgrounds and experience, collaborating with the store’s HR representative and the Head of People, Retail to implement and carry out Glossier’s performance management processes.
• Partner with the store’s HR Representative, the Head of People, Retail and Talent Acquisition team to drive an inclusive and equitable talent acquisition strategy, engaging the participation of Associate Store Directors in building a continuous candidate pipeline.
• Develop and empower a team of exempt and non-exempt employees while providing effective and frequent coaching, feedback, recognition and encouragement.
• Create and support an inclusive and equitable work environment and uphold our Code of Conduct and commitment to a work environment that is free from discrimination, harassment, bullying, and intimidation.
• Promote, participate, and own the completion rate of all Glossier training initiatives such as: Equity: Equity, Diversity, Anti-Racism Training, Customer: Glossier Experience Training,  Product: Product Knowledge Training Sessions and Roundtables, Operations and Compliance. 
• Create a culture of clear, open, and ongoing communication, ensuring all team members are equipped with information they need to thrive and effectively share feedback, ideas, and issues.
• Support and drive the store’s recognition initiatives, in partnership with the store’s HR Representative , fostering a work environment of collaboration, camaraderie, and fun— joy is our language!
• Spend the majority of the time on the floor, supporting the team - working at least 2-3 Manager on Duty (MOD) shifts per week.

Customer Experience Leadership:

• Model and coach Glossier’s customer experience principles, ensuring consistently memorable and inspiring customer experiences. 
• Drive a culture of accountability for expected service levels, coaching to performance standards by leveraging the support of the management team.
• Identify key customer trends and requests; communicate effectively to HQ to support continuous improvement and innovation of the Glossier retail experience and product assortment.
• Monitor and analyze customer feedback, working with your store leadership team and key partners to develop and implement customer experience strategies.
• Support the testing and implementation of new customer experiences in collaboration with HQ teams to innovate on the Glossier retail experience.
• Spend the majority of your time throughout the week on the sales floor, working directly with customers and your team.
  

Business Leadership:

• Deliver on Glossier’s unique retail experience philosophy, optimizing first and foremost for excellence in customer experience, and in turn driving the operational and financial results that follow.
• Serve as a deeply knowledgeable advocate for our product philosophy and portfolio, and inspiring and coaching your team to facilitate customer-led discovery journeys.
• Create effective and strategic team schedules to support the customer experience and payroll targets.
• Consistently uphold visual standards in your store, including visual merchandising and facilities maintenance.
• Analyze your business results to identify strategies to improve store operations as well as HQ operations and product assortment.
• Develop strong working relationships with vendors, landlords/property managers, and other partners in your store while upholding a culture of accountability for expected service levels.
• Effectively manage budgets for your store, and ensure operational SOPs are followed consistently in order to support customer, team, business, and compliance goals.
• Act as a key connection point to HQ - be the ultimate people, customer, and business advocate on behalf of the store team.

Qualifications

• 5+ years of experience leading multi-level teams in a fast-paced retail or hospitality environment.
• Demonstrated experience in building highly capable, diverse teams and investing deeply in the growth and development of managers and team members.
• Experience in building and promoting a people-first employee culture, fostering an engaging, welcoming, and inclusive environment.
• Demonstrated ability to employ outstanding communication practices that are ongoing, clear, and structured, promoting transparency, accountability, and understanding of performance and business expectations.
• Proven ability to motivate and inspire teams, maintaining high levels of engagement and strong employee morale.
• Demonstrated ability to show empathy and understanding while still driving action.
• Desire and willingness to roll up your sleeves and jump in when the situation requires it.
• Track record of delivering measurable financial, operational, and customer experience results.
• Ability to make difficult tradeoffs, balancing short- and long-term objectives in pursuit of business vision and goals.
• Desire and willingness to roll up your sleeves and jump in when the situation requires it.
• Passion for building exceptional, detail-oriented, customer and employee experiences.
• Passion for beauty as a conduit for connection and personal narrative; excitement for creating environments and experiences that celebrate everyone’s unique beauty journey. 
• Ability to work a flexible schedule, including evenings, weekends, and holidays required.
• Experience in a scaling/start-up environment and testing new experiential concepts in a customer-facing environment a plus.

Click here to view the candidate privacy policy under FAQ's

We are an Equal Employment Opportunity (“EEO”) Employer. It has been and will continue to be a fundamental policy of Glossier not to discriminate on the basis of race, color, creed, religion, gender, gender identity, pregnancy, marital status, partnership status, domestic violence victim status, sexual orientation, age, national origin, alienage or citizenship status, veteran or military status, disability, medical condition, genetic information, caregiver status, unemployment status or any other characteristic prohibited by federal, state and/or local laws. This policy applies to all aspects of employment, including hiring, promotion, demotion, compensation, training, working conditions, transfer, job assignment, benefits, layoff, and termination.

WHO WE ARE.
Glossier is a people-powered ecosystem, brought to life by engaging online and offline experiences. In 11 years, we have built an iconic brand that goes far beyond beauty. Our brand is built on trusted emotional connection, empathy, and consistency in how we show up for people every day. We are woven into everyday moments of people’s lives, becoming part of their routines, their self-expression, and their confidence. We are defined not just by what we make, but by how we make people feel and the relationships we build over time. Our north-star values are to be Human, Curious, Playful, and Helpful. We are driven by a shared mission to become the Most Loved Lifestyle Brand in the World.

THE FORMULA.
At Glossier, creativity isn’t just what we do, it’s how we connect, how we show up, and how we aspire to earn our place as the most loved lifestyle brand in the world. We’re looking for a Creative Director who can take that responsibility seriously (but not too seriously), shaping a creative vision that feels both distinctly Glossier and unmistakably forward, the kind of signature recipe that only we can bring to life, and one that others can’t quite replicate.

Reporting to our Chief Marketing Officer, this role sits at the center of how our brand comes to life, guiding the look, feel, and voice of Glossier across every touchpoint. You’ll bring a point of view that is both grounded in who we are and ambitious about where we’re going, thoughtfully combining instinct, taste, and cultural awareness into a creative recipe that resonates deeply with our community while moving the business forward.

But the real heart of this role goes beyond the work itself. You’ll step into a team of talented and creative individuals who have experienced meaningful change, and your ability to lead through that (thoughtfully, intentionally, and with care) will define your success. You know how to create an environment where people feel inspired and supported, where creative freedom is protected, and where the right structure acts as a framework (not a constraint) so the work can come together at its best. You’re as invested in building people as you are in building the work itself, understanding that the strongest creative output is the result of the right ingredients, environment, and leadership.

You’ll set the creative bar, yes, but also the tone. Balancing instinct with perspective, autonomy with alignment, and ambition with empathy, all while knowing when to step in to refine the recipe, and when to let it evolve naturally. The result? Work that not only looks beautiful, but feels meaningful, and a team that’s energized to bring it to life, together.

If you’re someone who can lead with both vision and humanity, and knows how to turn that into work that people love, you might be exactly the ingredient we’ve been looking for.

BRINGING IT ALL TOGETHER.
Like any great recipe, this role is about how all the elements come together: creative vision, thoughtful execution, and strong leadership. Each one essential on its own, but even more powerful in combination. From setting the creative direction and translating it into meaningful brand moments, to guiding and developing the team behind it all, the Creative Director will bring each ingredient together with intention, clarity, and care. This role plays a key part across Creative Vision & Execution, Brand Storytelling & Expression, and Leadership & Team Development, ensuring the final result is both cohesive and distinctly Glossier.

Creative Vision & Execution

• Define and evolve Glossier’s overarching creative direction across all channels, ensuring a cohesive and elevated brand experience
• Build efficient, scalable systems across campaigns, content, and launches
• Lead the development and execution of 360° campaigns, from concept through final delivery across digital, retail, social, and experiential
• Partner with Product and Marketing to bring launches to life through compelling storytelling and visual identity
• Translate cultural insights and community signals into fresh, relevant concepts that push the brand forward, while establishing and upholding creative standards that ensure all work is on-brand, best-in-class, and emotionally resonant
• Establish and codify ownable brand assets and visual systems that make Glossier instantly recognizable across any touchpoint
• Act as the ultimate steward of brand distinctiveness, ensuring the work is not just beautiful, but unmistakably Glossier
• Brings an editorial point of view including a strong perspective on taste, culture, and curation
• Build scalable creative systems, toolkits, and guidelines that empower teams to execute at a high bar globally
• Create culturally defining brand moments, products, and symbols that become synonymous with Glossier
• Oversee creative output across photography, video, copy, design, and experiential, ensuring consistency and quality at every touchpoint
• Continuously refine creative processes and workflows to enable speed, clarity, and creative excellence without compromising artistry
• Lead visual merchandising in owned retail and wholesale, product packaging, merch concept and design

Brand Storytelling & Expression

• Shape and evolve Glossier’s brand narrative, ensuring it reflects who we are today while building toward who we want to become
• Develop breakthrough campaigns and brand moments that deepen emotional connection with our community, focusing on human connection, everyday moments, and storytelling that authentically reflects real life
• Ensure consistency in voice, tone, and visual identity across all platforms and markets
• Partner closely with retail to bring the brand to life in physical spaces, focusing on experiential moments of brand expression that are immersive and memorable
• Leverage insights, trends, and cultural moments to keep the brand relevant, differentiated, and ahead of the curve
• Collaborate with cross-functional partners to ensure creative work not only inspires, but also drives business impact
• Reimagine retail as a storytelling platform and cultural touchpoint
• Lead the creation of immersive, ownable physical environments that extend the brand into real life
• Define the next era of Glossier retail experience

Leadership & Team Development

• Lead, inspire, and develop a high-performing Creative team, fostering an environment of trust, collaboration, and creative excellence
• Navigate and stabilize a team that has experienced significant change, bringing clarity, consistency, and renewed energy to the function
• Balance creative freedom with clear direction, ensuring team members feel empowered while aligned to shared goals and standards
• Provide thoughtful, actionable feedback that elevates both the work and the individuals behind it
• Build and scale team structures, roles, and ways of working to support long-term success
• Partner cross-functionally with Marketing, Product, and People to ensure alignment, prioritization, and effective execution of initiatives and projects
• Own and evolve the end-to-end creative operating model, ensuring the team delivers high-quality work at speed and scale
• Champion a culture that reflects Glossier’s values of Be Human, Be Curious, Be Playful, and Be Helpful, while holding a high bar for performance and accountability

KEY INGREDIENTS.
We know you’re here to do great work, raise the bar, and make a meaningful impact, and we’re here for that, too. While there’s no single path to success, we’ve found that the key ingredients below set the foundation for doing your best work, thriving in the role, and ultimately making it your own (i.e. successfully bringing this formula to life).

• 10+ years of experience in creative roles within beauty, fashion, lifestyle, or adjacent consumer categories, including 4+ years in senior creative leadership
• Proven track record of developing and executing breakthrough creative work that builds brand equity and drives cultural relevance
• Experience leading and developing creative teams, particularly through periods of change, transformation, or rebuilding
• Exceptional people leadership skills, with the ability to inspire, motivate, and elevate a team while balancing empathy and accountability
• Strong creative vision and taste, with the ability to translate abstract ideas into compelling, tangible outputs that are unexpected yet uniquely Glossier
• Experience overseeing multi-channel creative execution, including digital, social, and experiential
• Highly collaborative, with experience partnering cross-functionally across Marketing, Product, and Brand
• Strong communication skills, with the ability to flex style and approach based on audience
• Deep understanding of the Glossier brand, customer, and community, with a passion for creating magic that is both meaningful and enduring
• Comfortable operating in a fast-paced, evolving environment, with the ability to bring structure and clarity without stifling creativity

In accordance with the applicable law, the following represents a good faith estimate of the minimum and maximum compensation range for this position:

• The estimated annual pay range for this role is $235,000.00 - $305,000.00 per year.
• Actual compensation will be determined based on a variety of factors, including but not limited to the candidate’s experience, skills, qualifications, and location, and the final offer will reflect the totality of the candidate's background.
• There may be future opportunities for continued pay progression based on continued strong performance in the role.
• Full-time positions are also eligible for a competitive compensation and benefits package that include medical health insurance, 401K, equity in the form of Restricted Stock Units, Paid Time Off, Short Term and Long Term Disability leave, and a range of other benefits.
• Learn more at the Glossier Career page.

Compensation for the role will be determined based on permissible, non discriminatory factors such as a candidate’s qualifications, skills, and experience. 

Click here to view the candidate privacy policy under FAQ's

We are an Equal Employment Opportunity (“EEO”) Employer. It has been and will continue to be a fundamental policy of Glossier not to discriminate on the basis of race, color, creed, religion, gender, gender identity, pregnancy, marital status, partnership status, domestic violence victim status, sexual orientation, age, national origin, alienage or citizenship status, veteran or military status, disability, medical condition, genetic information, caregiver status, unemployment status or any other characteristic prohibited by federal, state and/or local laws. This policy applies to all aspects of employment, including hiring, promotion, demotion, compensation, training, working conditions, transfer, job assignment, benefits, layoff, and termination.

#LI-Hybrid

WHO WE ARE.
Glossier is a people-powered ecosystem, brought to life by engaging online and offline experiences. In 11 years, we have built an iconic brand that goes far beyond beauty. Our brand is built on trusted emotional connection, empathy, and consistency in how we show up for people every day. We are woven into everyday moments of people’s lives, becoming part of their routines, their self-expression, and their confidence. We are defined not just by what we make, but by how we make people feel and the relationships we build over time. Our north-star values are to be Human, Curious, Playful, and Helpful. We are driven by a shared mission to become the Most Loved Lifestyle Brand in the World.

THE FORMULA.
We’re looking for a Vice President, Product to help shape what’s next at Glossier and bring it to life in a way only we can. Think of this role as a carefully crafted formula: equal parts visionary and operator, with a strong dose of curiosity, taste, and follow-through. We’re looking for someone who can see what’s coming, translate it into products our community will love, and meaningfully involve that community as a source of inspiration, insight, and co-creation throughout the development process, leading the work from idea to shelf and beyond.

Reporting to the CEO, the VP, Product will set the direction for our product portfolio across multiple categories, building an innovation roadmap grounded in consumer insight, cultural relevance, and market opportunity, and expressed through a lens that feels fresh, distinctive, and unmistakably Glossier. This leader will partner closely with Marketing, Creative, Supply Chain, Quality, and Finance, and play a key role on the Senior Leadership Team to ensure cross-functional alignment, clarity, and momentum.

This role is all about balance: instinct and analysis, big-picture vision and rigorous execution, brand-building and business-driving. You will define our long-term product vision, create a differentiated pipeline of innovation, and ensure every product we bring to market meets a real customer need– while aspiring to create the next generation of category-defining, iconic products that only Glossier can deliver. Just as important, you’ll build and lead a high-performing Product team, fostering collaboration, elevating standards, and ensuring best-in-class work at every stage of the process. 

The North Star: Build iconic, category-defining products with our community, not just for them.

If you’re energized by building, refining, and reimagining, and know how to pair creativity with disciplined execution, you may be exactly the ingredient we’re missing. So, is this you? Read on carefully to see what it takes to bring this vision to life from start to finish.

BRINGING IT ALL TOGETHER.
From bringing new ideas to life (and reimagining what already exists), shaping the future of our portfolio, to leading and inspiring the team behind it all, the Vice President, Product will play a key role across Product Development & Execution, Product Strategy & Portfolio, and Leadership & Cross-Functional Partnerships.

Product Development & Execution

• Lead the end-to-end product development lifecycle, driving decisions across formulation, claims, naming, pricing, testing, and production
• Deliver best-in-class launches across new products, reactivations, and renovations, from concept through execution
• Own and execute the product roadmap, ensuring on-time, on-budget delivery to the highest quality standards
• Establish and scale standardized processes for PD/PM collaboration, including clear briefs and decision frameworks
• Develop innovation pipelines informed by consumer insights, community feedback, and industry trends
• Embed community-driven insights into product briefs and portfolio decisions
• Ensure rigorous validation of product claims, safety, stability, and compatibility
• Build and strengthen relationships with contract manufacturers and external partners to accelerate development cycles
• Lead reformulations, repackaging, and optimizations to enhance competitive positioning
• Support international expansion, including reformulations for compliance, localized claims, and registrations

Product Strategy & Portfolio

• Define long-term portfolio strategy to drive differentiation and global growth
• Lead 3-year category planning and portfolio strategy across Skincare, Makeup, Body Care, and Fragrance
• Build reporting frameworks to assess category health and portfolio performance
• Develop data-driven business cases for new launches and product investments
• Lead consumer research and concept testing to validate innovation
• Identify and scale key marketing levers, including promotions and reactivations
• Partner with Creative and Brand Marketing to deliver impactful launch strategies and assets
• Own global pricing strategy, balancing customer experience, competitiveness, and margin

Leadership & Cross-Functional Partnership

• Lead and develop a high-performing Product team, fostering innovation, accountability, and continuous improvement
• Own PD/PM budgets, forecasts, and alignment with Finance on revenue goals
• Partner closely with cross-functional leaders across Supply Chain, Operations, Brand, and Creative to drive execution
• Champion efficient, standardized ways of working to accelerate timelines and decision-making
• Support key retail partnerships, including Sephora, in collaboration with Wholesale
• Manage budgets, timelines, and cost targets to support growth and profitability
• Serve on the Senior Leadership Team and act as a key partner to Founder & Executive Chairwoman Emily Weiss

KEY INGREDIENTS.
We know you’re here to do great work, raise the bar, and make a meaningful impact, and we’re here for that, too. While there’s no single path to success, we’ve found that the key ingredients below set the foundation for doing your best work, thriving in the role, and ultimately making it your own (i.e. successfully bringing this formula to life).

• 10+ years of experience across product development, portfolio strategy, and/or product marketing within beauty or adjacent consumer categories, including 4+ years in senior leadership roles
• Proven track record of building and bringing differentiated product pipelines to market at global scale
• Experience leading end-to-end product development, from concept and formulation through commercialization and launch
• Strong vendor management experience (domestic and international)
• Strategic and analytical thinker with strong attention to detail; able to balance big-picture portfolio strategy with tactical execution
• Excellent communicator and presenter, comfortable with executives and large groups
• Experience managing and collaborating with cross-functional teams including regulatory, marketing, operations, and supply chain
• Deep passion for beauty, with strong creative instincts and a willingness to take thoughtful risks that reflect customer needs and business goals
• Travel as needed to meet with vendors or external partners

In accordance with the applicable law, the following represents a good faith estimate of the minimum and maximum compensation range for this position:

• The estimated annual pay range for this role is $235,000.00 - $305,000.00 per year.
• Actual compensation will be determined based on a variety of factors, including but not limited to the candidate’s experience, skills, qualifications, and location, and the final offer will reflect the totality of the candidate's background.
• There may be future opportunities for continued pay progression based on continued strong performance in the role.Full-time positions are also eligible for a competitive compensation and benefits package that include medical health insurance, 401K, equity in the form of Restricted Stock Units, Paid Time Off, Short Term and Long Term Disability leave, and a range of other benefits.
• Learn more at the Glossier Career page.

Compensation for the role will be determined based on permissible, non discriminatory factors such as a candidate’s qualifications, skills, and experience. 

Click here to view the candidate privacy policy under FAQ's

We are an Equal Employment Opportunity (“EEO”) Employer. It has been and will continue to be a fundamental policy of Glossier not to discriminate on the basis of race, color, creed, religion, gender, gender identity, pregnancy, marital status, partnership status, domestic violence victim status, sexual orientation, age, national origin, alienage or citizenship status, veteran or military status, disability, medical condition, genetic information, caregiver status, unemployment status or any other characteristic prohibited by federal, state and/or local laws. This policy applies to all aspects of employment, including hiring, promotion, demotion, compensation, training, working conditions, transfer, job assignment, benefits, layoff, and termination.

#LI-Hybrid