An overview of this role

As the Manager, Solutions Architects for our Enterprise team in the San Francisco Bay area, you'll lead a distributed group of intermediate and senior Solutions Architects serving enterprise customers in the West sales territory. You'll guide your team to act as trusted advisors to GitLab prospects and customers, helping them validate GitLab's Enterprise Edition as the right technical and business solution and supporting successful adoption of the GitLab platform across the entire software development lifecycle. You'll hire, coach, and retain a high-performing team, set clear expectations, and be accountable for how your team runs complex technical evaluations, articulates business outcomes, and collaborates with Sales, Engineering, Product Management, and Marketing. You'll model the work of a Solutions Architect yourself, from solution design through technical presentations, so your team is equipped to drive meaningful customer change with GitLab.

What you'll do

• Lead a distributed team of intermediate and senior Solutions Architects supporting Enterprise customers in the West territory.
• Coach, mentor, and develop team members through regular feedback, career support, and skills development in both technical and consultative areas.
• Grow and retain a high-performing team by hiring thoughtfully, onboarding effectively, and fostering an inclusive, results-focused culture.
• Guide by example by engaging in key customer opportunities as a Solutions Architect, from discovery through technical validation and successful adoption of the GitLab platform.
• Drive the quality and consistency of technical evaluations, demos, and proofs of concept so that GitLab solutions clearly address customer business and technical requirements.
• Collaborate closely with regional sales managers on territory strategy, account planning, and forecast support to ensure alignment between technical and commercial motions.
• Partner with Product Management, Engineering, and Marketing to share field insights, influence the roadmap, and improve messaging around GitLab's Enterprise Edition and platform capabilities.
• Own team execution by defining and tracking key performance indicators, and communicate progress, risks, and priorities clearly to your team, peers, and leadership.

What you'll bring

• Experience mentoring and developing technical team members, including giving and receiving constructive feedback.
• Experience managing or leading technical pre-sales or information technology professionals, ideally in an enterprise-focused environment.
• Ability to collaborate effectively with other managers and cross-functional partners to plan and execute sales and go-to-market strategies.
• Strong technical presentation and communication skills, with the ability to engage both technical and business stakeholders.
• Knowledge of the end-to-end software development lifecycle, including modern software development or operations practices.
• Understanding of continuous integration and continuous deployment concepts and their impact on customer outcomes.
• Familiarity with cloud computing concepts, related technologies, and common customer adoption patterns.
• Ability and willingness to travel in line with business needs and the company's travel policy, and openness to learning and using GitLab and related tools, including through transferable experience from adjacent domains.

About the team

The Enterprise Solutions Architect team partners with our largest customers to design and validate technical solutions that drive successful adoption of the GitLab platform. This role leads a group of intermediate and senior Solutions Architects aligned to the West Enterprise sales territory, working closely with Sales, Engineering, Product Management, and Marketing to support complex evaluations and long-term customer outcomes. We operate in a fully remote, asynchronous way across North America, using GitLab and our handbook-first approach to stay aligned on strategy, share technical best practices, and continuously improve how we support the sales cycle. Key opportunities for our team include deepening technical adoption of GitLab Enterprise Edition, connecting customer business goals with architectural recommendations, and serving as strong product advocates in the field.

An overview of this role

As a Senior Solutions Architect, you'll be a trusted advisor to financial services customers across North America, helping them understand how GitLab's AI-powered DevSecOps platform can meet both their technical and regulatory needs across the full software development lifecycle. You'll guide banks, fintechs, and other financial institutions through modernization and digital transformation, using your technical expertise, understanding of cloud and secure software delivery, and strong customer empathy to connect platform capabilities to risk, compliance, and business outcomes. Reporting to a regional Solutions Architect Manager and partnering closely with Account Executives and cross-functional teams, you'll own technical evaluations (including proofs of value and workshops), shape architectures that fit financial services constraints, and serve as the voice of these customers back to Product Management. In your first year, you'll focus on driving successful GitLab platform adoption in commercial financial services accounts across time zones in North America, influencing revenue growth through solution selling, and building long-term, trust-based relationships that highlight GitLab's differentiated position in an AI-driven DevSecOps landscape for regulated industries.

What you'll do

• Lead technical discovery, demos, and validation (including proofs of value) to show how GitLab's AI-powered DevSecOps platform addresses the technical, regulatory, and business needs of financial services customers across the full software lifecycle.
• Drive the technical evaluation process as the Directly Responsible Individual, including solution design, POC/POV ownership, workshop design, and support for the technical components of tenders, audits, and value stream assessments.
• Collaborate with Account Executives and regional sales teams across North American time zones to shape and execute account strategies that support new customer acquisition and expansion within financial services.
• Build and deepen relationships with technical practitioners and business stakeholders at financial services organizations, guiding them through GitLab-driven digital transformation and enabling them to become GitLab advocates.
• Advise customers on modern software development, continuous integration, continuous deployment, security, and cloud practices in the context of financial services risk, governance, and compliance expectations.
• Serve as the voice of commercial financial services customers with Product Management, Engineering, Sales, and Marketing by sharing feedback, use cases, and competitive insights that inform roadmap, positioning, and industry-focused solutions.
• Maintain and extend your expertise in GitLab, DevSecOps, AI, and related cloud technologies, creating reusable examples, best practice guidance, and technical collateral tailored to financial services customers and partners.
• Invest in your own growth and development through ongoing learning, mentorship, and knowledge sharing to continuously improve the impact of the Solutions Architect team supporting financial services.

What you'll bring

• Experience working with customers in technical pre-sales, consulting, or similar roles, guiding organizations through solution design and evaluation
• Proficiency with the end-to-end software development lifecycle, including modern DevSecOps practices and continuous integration and continuous deployment workflows
• Hands-on experience with GitLab or comparable source control, CI/CD, and collaboration platforms, with the ability to map platform capabilities to financial services use cases and constraints
• Practical knowledge of cloud computing concepts and related technologies, with the ability to discuss deployment, security, and operations options with technical teams 
• Ability to lead technical evaluations such as proofs of concept or proofs of value, contribute to tenders or audits, and design and run workshops or value stream assessments for commercial accounts
• Clear technical communication and presentation skills, with the ability to adapt messages for practitioners through to senior business and technical decision makers across North American time zones
• Skill in building trusted relationships, listening with empathy, and acting as a customer advocate to internal teams such as Product, Engineering, Sales, and Marketing
• Motivation to continuously develop professionally, including learning new technologies, deepening GitLab platform expertise, and applying transferable experience from related fields and industries

About the team

The Solutions Architect team is part of GitLab's Sales organization and serves as the technical counterpart to Account Executives, with this role focused on financial services customers across North American time zones and reporting into a regional Solutions Architect Manager. The team's mission is to help customers realize the full value of GitLab's AI-powered DevSecOps platform by advising on architecture, running technical evaluations such as proofs of value, and guiding customers through their digital transformation. We work closely with Sales, Product Management, Engineering, and Marketing, collaborating asynchronously across regions to share best practices, create reusable technical collateral, and act as the voice of the customer. The team is focused on helping financial services customers modernize end-to-end software delivery, adopt GitLab at scale, and navigate the evolving AI, security, and compliance expectations in their industry.

An overview of this role:

This position is 100% remote and will be based in the United States and/or Canada 

GitLab is looking for an enthusiastic and strategic Sales Development Representative (SDR), to join our growing Revenue Marketing team. As a SDR at GitLab, you get the opportunity to lead the initial outreach to targeted accounts working in conjunction with the Field and Digital Marketing teams. In this role you will leverage creative marketing and sales tactics to prospect and engage with multiple buyer personas and roles to introduce GitLab’s value. You will be responsible for generating qualified meetings and pipeline for GitLab's Sales organization.

Don’t have a ton of knowledge about GitLab yet? Don’t worry. We have an extensive onboarding and training program at GitLab and you will be provided with necessary DevOps and GitLab knowledge to fulfill your role.

What you'll do:

• Effectively manage inbound lead flow
• Conduct high-level discovery conversations in target accounts
• Meet or exceed SDR sourced Sales Accepted Opportunity (SAO) volume targets
• Collaborate with and leverage teammates to develop targeted lists, call strategies, and messaging to drive opportunities
• Utilize business and industry knowledge to research accounts, identify key players, generate interest, create/identify compelling events, and develop accounts
• Work to have a variety of touches (call, email, social, etc.) on all leads in your assigned territory using Outreach.io
• Manage, track, and report on all activities and results using Salesforce
• Participate in documenting all processes in the GitLab handbook and update as needed with your Sales Development Manager
• Act as a mentor for new SDR hires in helping them navigate their key accounts

What you'll bring:

• Positive and energetic phone skills, excellent listening skills, strong writing skills
• A self-starter with a track record of successful, credible achievements
• You share our values, and work in accordance with those values
• Knowledge of business process, roles, and organizational structure
• Determined personality with a desire to grow and win
• Passionate about being a part of GitLab’s journey
• Proficient in using Salesforce
• Previous tech industry experience or experience in sales development, marketing and/or sales is a plus
• Eagerness to grow professionally with best-in-class onboarding program, support across the business and eligibility for promotion into an outbound role after 12 months as a successful SDR
• Globally we require excellent written and spoken English which is our company language

An overview of this role

As a Solutions Architect, you’ll be a trusted advisor to GitLab prospects and customers, helping them understand how GitLab’s DevSecOps platform addresses both technical requirements and business objectives across the entire software development lifecycle. You’ll guide organizations through their digital transformation journeys, from planning through monitoring, using your technical expertise, understanding of cloud and modern software development practices, and strong customer empathy. Reporting to a regional Solutions Architect manager and partnering closely with Account Executives and cross-functional teams, you’ll own technical evaluations (including proof of value initiatives and workshops), shape solution architectures, and serve as the voice of the customer back to Product Management. In your first year, you’ll focus on driving successful platform adoption, influencing revenue growth through solution selling, and building long-term, trust-based relationships that showcase GitLab’s differentiated position in an AI-driven DevSecOps landscape.

What you’ll do

• Lead technical discovery, demos, and validation (including proofs of value) to show how GitLab’s AI-powered DevSecOps platform meets customers’ technical and business needs across the full lifecycle.
• Drive the technical evaluation process as the Directly Responsible Individual, including solution design, POC/POV ownership, workshop design, and the technical components of tenders, audits, and value stream assessments.
• Collaborate with Account Executives and regional sales teams in North America to shape and execute account strategies that support new customer acquisition and expansion.
• Build and deepen relationships with technical practitioners and business leaders, guiding them through GitLab-driven digital transformation and enabling them to become GitLab advocates.
• Advise customers on modern software development, continuous integration, continuous deployment, security, and cloud practices, challenging existing approaches to improve return on investment.
• Serve as the voice of the customer with Product Management, Engineering, Sales, and Marketing by sharing feedback, use cases, and competitive insights that inform roadmap and positioning.
• Maintain and extend your technical expertise in GitLab, DevSecOps, AI, and related cloud technologies, creating reusable examples, best practice guidance, and technical collateral for customers and partners.
• Invest in your own growth and development through ongoing learning, mentorship, and knowledge sharing to continuously improve the impact of the Solutions Architect team.

What you’ll bring

• Experience engaging with customers in technical pre-sales, consulting, or similar roles, guiding them through solution design and evaluation.
• Proficiency with the end-to-end software development lifecycle, including modern DevSecOps practices and continuous integration and continuous deployment workflows.
• Hands-on experience with GitLab or comparable source control, CI/CD, and collaboration platforms, and the ability to map platform capabilities to customer use cases.
• Practical knowledge of cloud computing concepts and related technologies, with the ability to discuss deployment, security, and operations options with technical teams.
• Ability to lead technical evaluations such as proofs of concept or proofs of value, contribute to tenders or audits, and design and run workshops or value stream assessments.
• Clear technical communication and presentation skills, with the ability to adapt messages for practitioners through to senior business and technical decision makers.
• Skill in building trusted relationships, listening with empathy, and acting as a customer advocate to internal teams such as Product, Engineering, Sales, and Marketing.
• Motivation to continuously develop professionally, including learning new technologies, deepening GitLab platform expertise, and applying transferable experience from related fields.

About the team

We, the Solutions Architect team, are part of GitLab’s Sales organization and serve as the technical counterpart to Account Executives, with this role focused on opportunities in North America and reporting into a regional Solutions Architect Manager. Our mission is to help customers realize the full value of GitLab’s AI-powered DevSecOps platform by advising on architecture, running technical evaluations such as proofs of value, and guiding customers through their digital transformation. We work closely with Sales, Product Management, Engineering, and Marketing, collaborating asynchronously across regions to share best practices, create reusable technical collateral, and act as the voice of the customer. We are focused on helping customers modernize end-to-end software delivery, adopt GitLab at scale, and navigate a rapidly evolving AI and DevSecOps landscape.
#LI-DNI

An overview of this role

As a Senior Solutions Architect, you’ll help GitLab prospects and customers see how our AI-powered DevSecOps platform can solve technical issues and advance business goals across the full software development lifecycle. You’ll act as a strategic technical advisor and, for assigned accounts, serve as a strategic technical partner who guides complex evaluations, shapes long-term architecture choices, and helps customers modernize how they plan, build, secure, deploy, and monitor software. Reporting to a regional Solutions Architect Manager and partnering closely with Account Executives and cross-functional teams, you’ll guide technical strategy for opportunities in North America while bringing customer insight back to Product Management, Engineering, Sales, and Marketing.

This is a senior role with accountability across broad scope, complex customer environments, and high-impact technical judgment. In your first year, you’ll focus on guiding high-value technical engagements, enabling successful platform adoption, shaping multi-team transformation strategies, mentoring other Solutions Architects, and helping customers see GitLab’s differentiated value in an evolving AI and DevSecOps market.

What you’ll do

• Guide technical discovery, product demonstrations, and validation activities, including proofs of value, to confirm technical fit, accelerate evaluation milestones, and improve technical win rates for GitLab’s AI-powered DevSecOps platform.
• Own the technical evaluation process for complex opportunities, including solution design, workshop facilitation, proof of concept or proof of value execution, and technical materials for tenders, audits, and assessments, with accountability for clear success criteria and documented evaluation outcomes.
• Develop end-to-end technical strategies for assigned accounts that expand platform adoption, reduce delivery risk, and enable multi-team and multi-year transformation milestones.
• Collaborate with Account Executives and regional sales teams in North America to shape account and territory plans, support qualification, and align technical strategy to customer priorities, opportunity progression, and business outcomes.
• Advise technical practitioners and business leaders on modern software development, continuous integration, continuous deployment, security, cloud, and platform adoption practices to improve delivery efficiency, strengthen security outcomes, and increase adoption of GitLab workflows.
• Drive competitive analysis and positioning for complex opportunities by using market, industry, and customer context to clarify GitLab’s differentiated approach and improve technical win readiness.
• Represent the voice of the customer by sharing product feedback, use cases, integration needs, and field insights with Product Management, Engineering, Sales, and Marketing to improve roadmap decisions, integration readiness, and field effectiveness.
• Mentor other Solutions Architects, contribute to team learning initiatives, improve technical collateral and documentation, and share subject matter expertise through GitLab’s common collaboration channels to increase team readiness, reuse of technical assets, and consistency across engagements.

What you’ll bring

• Experience working with customers in technical pre-sales, consulting, or related roles where you’ve guided solution design, technical evaluations, and adoption planning.
• Ability to solve customer issues with broad scope and high complexity, including integration challenges and cross-functional technical scenarios.
• Knowledge of the end-to-end software development lifecycle, including DevSecOps practices, continuous integration, continuous deployment, security, and cloud concepts.
• Hands-on familiarity with GitLab or similar source code management, CI/CD, and collaboration platforms, with the ability to connect platform capabilities to customer goals.
• Experience facilitating workshops, leading proofs of concept or proofs of value, and contributing to technical assessments, audits, or tender responses.
• Communication skills that let you adapt technical and business messages for practitioners, leaders, and executive stakeholders.
• Relationship-building skills with a customer-focused approach, including the ability to listen, challenge constructively, and advocate for customer requirements internally.
• Interest in continuous learning, mentoring, and applying transferable experience from related backgrounds to deepen expertise in GitLab, AI, and DevSecOps.

About the team

The Solutions Architect team is part of GitLab’s Sales organization. We collaborate asynchronously across regions to share practices, develop reusable technical content, and bring field feedback into the business. We work closely with Sales, Product Management, Engineering, and Marketing, and we value knowledge sharing, strong technical storytelling, and continuous learning as we help customers modernize software delivery in a fast-changing AI and DevSecOps market.

An overview of this role

As a Senior Manager, Revenue Accounting, you’ll help GitLab scale and strengthen the processes behind revenue recognition and deferred commissions accounting. This is an individual contributor role reporting to the Director of Revenue Accounting, with broad influence across Finance, Product, Deal Desk, Legal, Information Technology, Sales Operations, and Financial Planning and Analysis. You’ll lead process improvements, system automation, and team enablement across quote-to-cash workflows, helping the team improve accuracy, support compliance, and prepare for new products, services, and pricing models.

This role is a strong fit if you enjoy combining technical accounting depth with operational problem-solving. You’ll evaluate the revenue impact of new offerings before launch, improve how systems and teams work together, and help build scalable processes that support timely financial reporting and audit readiness. In your first year, you’ll focus on improving workflows, strengthening adoption of new tools and processes, and helping the revenue accounting function operate with more consistency and efficiency.

What You’ll Do  

• Identify bottlenecks, manual work, and automation opportunities across quote-to-cash, revenue recognition, deferred commissions, and the financial close process.
• Develop standardized policies, procedures, and playbooks that support consistent execution across revenue and deferred commissions accounting.
• Drive adoption of new workflows and tools by partnering with the broader revenue team and helping improvements become part of day-to-day operations.
• Evaluate new products, services, and pricing models for revenue recognition implications under Accounting Standards Codification 606, including areas such as multi-element arrangements, standalone selling price estimation, variable consideration, and contract modifications.
• Collaborate with Product, Deal Desk, Legal, and Financial Planning and Analysis to assess accounting and operational considerations during offering design and go-to-market planning.
• Partner with external auditors to align on technical accounting conclusions and maintain clear documentation for new accounting positions.
• Enhance system integrations, data quality, and reporting across enterprise resource planning, customer relationship management, revenue, and commissions systems.

What You’ll Bring 

• Deep expertise in revenue recognition and deferred commissions accounting in a technology, SaaS, subscription, or consumption-based business environment, including applying Accounting Standards Codification 606 and Accounting Standards Codification 340.
• Experience improving processes and implementing automation across revenue accounting or quote-to-cash workflows, with a focus on scalability, accuracy, and operational efficiency.
• Ability to assess new offerings and pricing models and translate technical accounting guidance into practical recommendations for cross-functional partners.
• Strong cross-functional collaboration skills across Finance, Information Technology, Sales Operations, Legal, Product, and planning teams in a distributed environment.
• Strong analytical and problem-solving skills with a data-informed approach to reconciliation, reporting quality, and process design.
• Ability to document, train, and enable others through clear communication and subject matter expertise.
• Knowledge of Sarbanes-Oxley 404 controls and audit-ready practices related to revenue recognition and deferred commissions accounting.

About the team

The Revenue Accounting team at GitLab is responsible for revenue recognition and deferred commissions accounting, with a focus on accurate reporting, strong controls, and scalable operations that support GitLab’s growth. We work closely with cross-functional partners across the business to improve how quote-to-cash processes, systems, and accounting decisions come together. In GitLab’s all-remote, asynchronous environment, we value clear documentation, cross-regional collaboration, and shared ownership to support new offerings, evolving pricing models, and audit-ready financial processes.

How GitLab will support you

Benefits to support your health, finances, and well-being

Flexible Paid Time Off 

Team Member Resource Groups

Equity Compensation & Employee Stock Purchase Plan

Growth and Development Fund

Parental leave 

Home office support

Please note that we welcome interest from candidates with varying levels of experience; many successful candidates do not meet every single requirement. Additionally, studies have shown that people from underrepresented groups are less likely to apply to a job unless they meet every single qualification. If you're excited about this role, please apply and allow our recruiters to assess your application.

An overview of this role

As an SMB Solutions Architect, you'll help small and mid-sized customers in North America understand how GitLab's artificial intelligence-powered DevSecOps platform can support both technical goals and business outcomes across the full software development lifecycle. You'll act as a trusted advisor during technical evaluations, guide customers through solution design and adoption, and partner closely with Account Executives and cross-functional teams to connect customer needs with GitLab's platform strategy. Reporting to a regional Solutions Architect Manager, you'll play a direct role in customer acquisition, expansion, and long-term success while helping GitLab stand out in a fast-moving AI and DevSecOps market.

What you’ll do

• Guide technical discovery, demos, workshops, and validation activities that show how GitLab supports customer requirements across planning, development, security, deployment, and monitoring, helping improve technical win rates and accelerate evaluation cycles.
• Coordinate the technical evaluation process as the directly responsible individual for proofs of concept, proofs of value, solution design, and technical responses for tenders or audits, with a focus on reducing time to technical validation and supporting successful customer acquisition.
• Collaborate with Small and Mid-Market Account Executives and regional sales teams in North America to shape account strategies for new business and expansion opportunities.
• Advise customers on modern software development, continuous integration, continuous deployment, security, cloud, and DevSecOps practices, and connect those practices to business outcomes.
• Build tailored demos, reference architectures, talk tracks, and presentation materials that support active Small and Mid-Market evaluations and reflect customer-specific use cases, helping Account Executives move new business opportunities forward.
• Support Account Executives with technical discovery guidance, objection handling, and evaluation planning for common Small and Mid-Market scenarios, while contributing reusable materials that improve execution across similar new business opportunities.
• Develop reusable technical workflows, including pre-built projects, continuous integration and continuous deployment templates, and proof of value starting points, where they help accelerate customer evaluations and reduce time to technical validation.
• Share customer feedback, use cases, and competitive insights with product management, engineering, sales, and marketing to improve product direction and field effectiveness.

What you’ll bring

• Proficiency with the end-to-end software development lifecycle, including DevSecOps practices and continuous integration and continuous deployment workflows.
• Hands-on experience with GitLab or comparable source control, continuous integration and continuous deployment tooling, and collaboration platforms, with the ability to map platform capabilities to customer use cases.
• Practical knowledge of cloud computing, deployment patterns, security concepts, and operational considerations relevant to modern software teams.
• Ability to guide technical evaluations, including proofs of concept, proofs of value, workshops, value stream assessments, and technical contributions to tenders or audits.
• Skill in explaining technical concepts clearly to both practitioners and senior business or technical stakeholders.
• Experience building trusted relationships with customers and acting as their advocate with internal partners across product, engineering, sales, and marketing.
• Interest in improving technical evaluation quality and efficiency through practical reusable assets, templates, and demo environments that support customer-facing work.
• Openness to candidates with transferable experience from roles such as developer, DevOps, technical pre-sales, or other scale-oriented technical environments.

About the team

The Solutions Architect team is part of GitLab's sales organization, and we serve as the technical counterpart to Account Executives. In this Small and Mid-Market-focused role, we partner closely with Account Executives on new business opportunities across North America, leading technical discovery and guiding customers through demos, workshops, and evaluations. We also contribute reusable technical assets that improve consistency across the team.

#LI-DNI

An overview of this role

As a Customer Success Manager, you’ll help GitLab customers realize the full value of our DevSecOps platform by driving adoption, measurable outcomes, and long-term advocacy. You’ll serve as a trusted advisor to a portfolio of customers, guiding them on Git, branching strategies, software development lifecycle, continuous integration, continuous deployment, and DevSecOps best practices. In this role, you’ll connect customer goals with GitLab capabilities, lead workshops and Centers of Excellence efforts, and translate product usage data into clear, actionable recommendations for both customers and GitLab account teams. You’ll collaborate closely with Product Management, Engineering, Sales, and Professional Services, with success in your first year measured by customer satisfaction, retention, and the strength of the strategic relationships you build.

What you’ll do

• Build and maintain a trusted advisor relationship with each assigned customer, focusing on adoption, measurable outcomes, and long-term satisfaction with GitLab.
• Assist customers with expert deployment guidance, operational best practices, and establishing a GitLab Center of Excellence within their organization.
• Lead and participate in workshops to help customers understand and use the full value of the GitLab solution across their software development lifecycle.
• Measure and monitor customers’ progress against critical and key performance indicators, and share insights with GitLab account stakeholders and customer sponsors and executives.
• Translate customer product usage data into clear, actionable recommendations that drive adoption and expansion of GitLab within customer environments.
• Establish and manage regular touchpoints with customers in line with service level agreements to review strategic and technical objectives and adjust plans as needed.
• Collaborate closely with Product Management, Engineering, Sales, and Professional Services to streamline issue resolution, share customer feedback, and align on customer success plans.

What you’ll bring

• Experience in a customer-facing role focused on post-sales adoption, value realization, and advocacy.
• Background in customer success, professional services, technical account management, or a related function with direct customer engagement.
• Ability to understand and discuss Git, common branching strategies, and how customers use version control in their workflows.
• Knowledge of the software development lifecycle, including typical development pipelines and tooling.
• Familiarity with continuous integration, continuous deployment, and DevSecOps concepts and practices.
• Skill in translating product usage data and technical details into clear, actionable insights for both technical and executive stakeholders.
• Proven ability to build trusted advisor relationships, facilitate workshops, and guide customers through best practices and operational change.
• Openness to learning, with transferable skills from adjacent roles or industries that support collaborative, outcome-focused customer partnerships.

About the team

The Customer Success Management team at GitLab works with customers across regions to drive adoption of the GitLab DevSecOps platform, measure and communicate outcomes, and build long-term advocacy. As a globally distributed, all-remote team, we collaborate asynchronously with Product Management, Engineering, Sales, Professional Services, and other groups to connect customer needs with GitLab’s product and services. We focus on helping our customers establish GitLab best practices, including Centers of Excellence, and on turning usage data into actionable insights that support strategic and technical objectives.

#LI-DNI

An overview of this role

As a Solutions Architect, you’ll be a trusted advisor to GitLab prospects and customers, helping them understand how GitLab’s DevSecOps platform addresses both technical requirements and business objectives across the entire software development lifecycle. You’ll guide organizations through their digital transformation journeys, from planning through monitoring, using your technical expertise, understanding of cloud and modern software development practices, and strong customer empathy. Reporting to a regional Solutions Architect manager and partnering closely with Account Executives and cross-functional teams, you’ll own technical evaluations (including proof of value initiatives and workshops), shape solution architectures, and serve as the voice of the customer back to Product Management. In your first year, you’ll focus on driving successful platform adoption, influencing revenue growth through solution selling, and building long-term, trust-based relationships that showcase GitLab’s differentiated position in an AI-driven DevSecOps landscape.

What you’ll do

• Lead technical discovery, demos, and validation (including proofs of value) to show how GitLab’s AI-powered DevSecOps platform meets customers’ technical and business needs across the full lifecycle.
• Drive the technical evaluation process as the Directly Responsible Individual, including solution design, POC/POV ownership, workshop design, and the technical components of tenders, audits, and value stream assessments.
• Collaborate with Account Executives and regional sales teams in North America to shape and execute account strategies that support new customer acquisition and expansion.
• Build and deepen relationships with technical practitioners and business leaders, guiding them through GitLab-driven digital transformation and enabling them to become GitLab advocates.
• Advise customers on modern software development, continuous integration, continuous deployment, security, and cloud practices, challenging existing approaches to improve return on investment.
• Serve as the voice of the customer with Product Management, Engineering, Sales, and Marketing by sharing feedback, use cases, and competitive insights that inform roadmap and positioning.
• Maintain and extend your technical expertise in GitLab, DevSecOps, AI, and related cloud technologies, creating reusable examples, best practice guidance, and technical collateral for customers and partners.
• Invest in your own growth and development through ongoing learning, mentorship, and knowledge sharing to continuously improve the impact of the Solutions Architect team.

What you’ll bring

• Experience engaging with customers in technical pre-sales, consulting, or similar roles, guiding them through solution design and evaluation.
• Proficiency with the end-to-end software development lifecycle, including modern DevSecOps practices and continuous integration and continuous deployment workflows.
• Hands-on experience with GitLab or comparable source control, CI/CD, and collaboration platforms, and the ability to map platform capabilities to customer use cases.
• Practical knowledge of cloud computing concepts and related technologies, with the ability to discuss deployment, security, and operations options with technical teams.
• Ability to lead technical evaluations such as proofs of concept or proofs of value, contribute to tenders or audits, and design and run workshops or value stream assessments.
• Clear technical communication and presentation skills, with the ability to adapt messages for practitioners through to senior business and technical decision makers.
• Skill in building trusted relationships, listening with empathy, and acting as a customer advocate to internal teams such as Product, Engineering, Sales, and Marketing.
• Motivation to continuously develop professionally, including learning new technologies, deepening GitLab platform expertise, and applying transferable experience from related fields.

About the team

We, the Solutions Architect team, are part of GitLab’s Sales organization and serve as the technical counterpart to Account Executives, with this role focused on opportunities in North America and reporting into a regional Solutions Architect Manager. Our mission is to help customers realize the full value of GitLab’s AI-powered DevSecOps platform by advising on architecture, running technical evaluations such as proofs of value, and guiding customers through their digital transformation. We work closely with Sales, Product Management, Engineering, and Marketing, collaborating asynchronously across regions to share best practices, create reusable technical collateral, and act as the voice of the customer. We are focused on helping customers modernize end-to-end software delivery, adopt GitLab at scale, and navigate a rapidly evolving AI and DevSecOps landscape.
#LI-DNI

An overview of this role

As GitLab continues to scale, the Manager, SOX PMO, Business Process will help strengthen our Sarbanes-Oxley (SOX) compliance program across key business processes. In this role, you'll lead assigned process areas, guide the design and maintenance of effective control frameworks, and partner closely with the IT SOX PMO to support compliance readiness as new systems and applications are introduced. Reporting to the Director, SOX PMO Leader within the CAO organization, you'll play an important part in helping GitLab build a scalable, practical SOX environment that supports growth while improving consistency, readiness, and efficiency.

This is a strong fit if you're motivated by work that combines program leadership, cross-functional partnership, and hands-on execution. In your first year, you'll help coordinate walkthroughs, maintain business control documentation, support risk assessment and remediation efforts, and identify opportunities to automate SOX activities to reduce manual work and improve control reliability.

What You’ll Do  

• Serve as the primary subject matter expert for assigned SOX business processes and provide guidance to support compliance with SOX requirements.
• Partner with the IT SOX PMO to assess new systems, applications, and related controls for compliance readiness.
• Assist with the annual SOX risk assessment by helping evaluate process risks and control coverage.
• Monitor emerging risks and update controls, documentation, and process expectations as business needs change.
• Coordinate and lead SOX business walkthroughs with control owners and cross-functional stakeholders.
• Develop and maintain control documentation, including process narratives, flowcharts, and risk and control matrices.
• Assess control deficiencies and work with management to develop, implement, and track remediation plans.
• Collaborate with leaders across Finance, Operations, Legal, HR, Sales, Engineering, and IT, as well as internal and external auditors, to support an effective SOX audit process and identify automation opportunities within the SOX environment.

What You’ll Bring

• Experience with auditing, risk assessment, internal controls, and root cause analysis in a SOX or similar compliance environment.
• Knowledge of SOX compliance requirements and internal control frameworks such as the Committee of Sponsoring Organizations of the Treadway Commission (COSO).
• Ability to evaluate business processes, identify control gaps, and support practical remediation planning.
• Skill in creating and maintaining clear process documentation, including narratives, flowcharts, and risk and control matrices.
• Strength in written and verbal communication, including the ability to explain requirements, provide training, and influence stakeholders across functions.
• Judgment to navigate complex issues using critical thinking, sound recommendations, and a balanced approach to risk.
• Familiarity with software or technology company environments and with tools such as AuditBoard is useful.
• Openness to candidates with transferable experience from audit, accounting, finance, compliance, or related fields, along with relevant education in Accounting, Finance, or a similar area; professional certifications such as Certified Public Accountant (CPA) or Certified Internal Auditor (CIA) are a plus.

About the team

The SOX PMO team is a second-line function within GitLab's CAO organization that owns and manages the enterprise SOX compliance program across risk assessment, control design, documentation, and coordination with external auditors, while Internal Audit operates as the independent third-line function for SOX testing. The team works as both a subject matter expert group and a business partner to first-line control owners across the company, helping build control frameworks that are practical, scalable, and aligned with a fast-growing business. As an all-remote team, we collaborate asynchronously across regions and functions, with a strong focus on balancing strategic program leadership with hands-on execution as GitLab continues to evolve.

How GitLab will support you

• Benefits to support your health, finances, and well-being
• Flexible Paid Time Off 
• Team Member Resource Groups
• Equity Compensation & Employee Stock Purchase Plan
• Growth and Development Fund
• Parental leave 
• Home office support

Please note that we welcome interest from candidates with varying levels of experience; many successful candidates do not meet every single requirement. Additionally, studies have shown that people from underrepresented groups are less likely to apply to a job unless they meet every single qualification. If you're excited about this role, please apply and allow our recruiters to assess your application.

An overview of this role

As an Intermediate Backend Engineer on the GitLab Knowledge Graph team, you'll help build and operate a graph data service that supports GitLab Duo agents, analytics, and architecture-level features across GitLab.com, Dedicated, and Self-Managed deployments. You’ll join a small, Rust-first team that values clear ownership, thoughtful system design, and rigorous thinking about data and reliability.

The Knowledge Graph service is a Rust backend that builds a property graph from GitLab’s software development lifecycle (SDLC) and code data. It uses ClickHouse, NATS JetStream, and the Data Insights Platform. It exposes secure graph queries and MCP tools used by AI agents and product features. In this role, you’ll deliver features and improvements in well-scoped areas, learn the broader architecture, and contribute to reliability, observability, and operational readiness.

In your first year, you’ll take clear ownership of specific components or features (for example, parts of the SDLC indexing pipeline or query paths). You’ll help reduce single points of failure with better tests and runbooks, and you’ll help the team ship analytical services that are easier to maintain and evolve over time.

What you’ll do

• Implement and iterate on backend features in the Rust-based Knowledge Graph service, including changes to the query engine, SDLC and code indexing flows, and API endpoints (including MCP endpoints) under guidance from senior and staff engineers.
• Help maintain integrations between Knowledge Graph and the rest of the GitLab platform, working in areas that touch GitLab Rails, the Data Insights Platform (Siphon, NATS, ClickHouse), and GitLab Duo Agent Platform.
• Contribute to system design discussions by proposing options, raising questions, and documenting decisions, with a focus on reliability, scalability, and maintainability for analytical graph workloads.
• Improve the operational maturity of the service by adding or enhancing metrics, logging, runbooks, alerts, and small readiness tasks, and by participating in on-call rotation as appropriate for your level and experience.
• Collaborate asynchronously with product, data, infrastructure, security, and AI counterparts to clarify requirements, align on scope, and ship features safely for customers and sustainably for the team.
• Use AI-assisted development workflows responsibly (for example, using Knowledge Graph-backed agents and internal Duo tooling), and share what works with the team while keeping a strong focus on code quality and correctness.
• Participate in code reviews, knowledge-sharing sessions, and pairing to both learn from others and help maintain consistent standards across the codebase.
• Contribute across the stack when needed, including occasional Ruby work for Rails integration and authorization paths, or small frontend changes related to Knowledge Graph features (for example, Software Architecture Map UI plumbing).

What you’ll bring

• Professional experience building and maintaining backend systems in production, with an understanding of reliability, maintainability, and how to support services over time (incident responses, and follow-ups, etc).
• Proficiency in at least one modern backend language and strong interest in Rust, with either prior Rust experience or clear evidence you can ramp quickly and deliver in a Rust-first, performance-sensitive codebase.
• Some exposure to distributed data or analytics systems (for example, OLAP databases, Kafka- or NATS-style messaging, or change data capture (CDC) pipelines), or strong motivation to develop those skills in this role.
• Interest in graph data modeling and query patterns (property graphs, multi-step (n-hop) traversals, aggregations), and willingness to learn the tools and concepts used in Knowledge Graph over time.
• Practical experience (or strong interest) using AI tools in day-to-day development, along with a thoughtful approach to validating outputs and integrating AI into your workflow.
• A language-agnostic mindset and evidence that you can pick up new languages and frameworks as needed (for example, Ruby, Go, or TypeScript/Vue where the work touches adjacent systems).
• Solid fundamentals in system design for your level, including the ability to reason about trade-offs, ask good questions, and align your implementation work with documented architectural decisions.
• Comfort working in a low-process, high-ownership environment where you take responsibility for your work, communicate progress clearly, and help refine problem statements with your teammates.
• Strong written communication and comfort collaborating asynchronously across time zones in an all-remote team.

About the team

We sit within the Data Engineering organization. We're a small group of senior engineers and we work closely with partners across AI (Duo Agent Platform), analytics, infrastructure and delivery, and security because our work spans many parts of the platform.

We collaborate asynchronously and optimize for strong ownership rather than a feature factory model. We each build a meaningful understanding of the system and help evolve it over time. A key challenge for us right now is scaling sustainably. That includes hardening multi-tenant behavior, maturing observability and readiness, and keeping the system healthy and maintainable as usage grows and team members take time off. At the same time, we're bringing Knowledge Graph to general availability (GA).

As a Staff Backend Engineer in the Developer Experience group, you’ll work cross-functionally to help us identify and improve the engineering experience across GitLab’s internal engineering teams. We’re at a pivotal time in transforming our testing approach and development experience to enable engineers to deliver high-quality code efficiently and with confidence. 

Developer Experience currently has six, globally distributed teams of Backend Engineers and Software Engineers in Test. This role will work across the entire group to help us identify and remove the biggest points of friction that affect development at GitLab. Expect to split your time between hands-on coding in Ruby and Go, designing scalable solutions and helping every team deliver.  You’ll be instrumental in shaping our engineering culture across GitLab.  

This is a highly visible role with strong company-wide support. You’ll be instrumental in shifting our culture and practices toward a cohesive Developer Experience Platform strategy—backed by buy-in and appetite for change.

Some examples of our projects

• Identifying and removing the source of flakiness in our tests pipelines
• Introducing comprehensive test coverage reporting to guide our decisions about what and when to test
• Standardizing logging libraries and documentation to make it easy for all features and components to provide consistent logs
• Providing stable, configurable development environments 

What You’ll Do

• Drive Technical Excellence Across Teams: Provide hands-on engineering contributions and technical leadership across six Developer Experience teams, jumping in to unblock critical work or accelerate high-impact initiatives
• Champion Engineering Needs: Partner with engineering teams across GitLab to identify pain points, gather feedback, and translate day-to-day frustrations into actionable improvements for the Developer Experience roadmap
• Transform Testing at Scale: Help us modernize our testing to support GitLab's growth—ensuring engineers have fast, reliable tools that catch issues early without slowing them down
• Optimize CI/CD Pipelines: Reduce merge and CI friction by building workflows that deliver fast, actionable feedback—helping engineers iterate confidently and ship faster
• Break Down Systemic Bottlenecks: Collaborate with Platform, Product, and Infrastructure teams to identify and eliminate the architectural and process friction that slows down development
• Shape Engineering Culture: Foster a culture of continuous learning, inclusion, and improvement—where great developer experience is a shared value across the organization

What You’ll Bring

• Deep experience with developer tooling, DevEx strategies, and testing frameworks at scale
• Experience leading platform or transformation initiatives across multiple teams
• Proven ability to influence without authority and collaborate across functions
• Familiarity with DevOps workflows and CI/CD pipelines
• Strong written and verbal communication skills in a remote-first environment
• A product mindset with a passion for empowering developers
• Alignment with GitLab values, especially collaboration, iteration, and transparency

An overview of this role

As a Senior Business Process Analyst, you will help build the process architecture for GitLab’s People Operations team. This role reports to the hiring manager and is part of how we are bringing structure to a fast-growing function that supports onboarding, offboarding, internal movement, team member questions, and Workday-related operations. You will focus on documenting current state processes, designing future state workflows, and creating a practical roadmap that helps the team scale in a more efficient and sustainable way.

This is a strong fit if you want to shape how a core People function works across teams. You will map end-to-end processes across People Operations and partner teams, identify gaps and handoffs, and help define a clearer service delivery framework as GitLab grows. You’ll work across technical and non-technical groups and help turn complex workflows into designs that are easier to understand, improve, and maintain.

This is an all-remote role working across time zones with stakeholders in People Ops, People Technology, Finance, Legal, IT, and leadership. You’ll operate in GitLab’s handbook-first, async-by-default culture, where the process documentation, KBAs, and SOPs you create are core to how the function works. This role is central to People Operations’ shift toward a more structured, scalable, and data-informed operating model, and the process architecture you build will help create a durable foundation for the team’s future growth.

What You’ll Do  

• Map end-to-end People Operations processes across areas such as onboarding, offboarding, internal movement, team member support, and Workday-related operations.
• Document current state workflows, key points, dependencies, system steps, and manual tasks to create a complete view of how work happens today.
• Design future state processes that improve efficiency, scalability, and service delivery across People Operations.
• Partner with cross-functional teams, including Talent Acquisition, IT, payroll, legal, compliance, and People Operations leads, to understand upstream and downstream handoffs.
• Create process inventories, supporting documentation, and clear artifacts that teams can use to align on how services should work.
• Develop roadmaps that outline the changes, sequence, and partnerships needed to move from current state to future state.
• Support implementation planning by working with operations leads and other partners, while keeping your primary focus on process analysis and design.
• Enable team members with practical tools and approaches for documenting and analyzing simpler processes so the function can build this capability over time.

What You’ll Bring 

• Business process analysis and documentation for complex workflows that include both system-driven and manual steps across HR operations, process improvement, or similar operational environments.
• Process design and documentation with the ability to create current state and future state process designs, including RACI matrices, SLAs, decision trees, and cross-functional handoff documentation, and translate them into clear requirements for tools like ServiceNow and Workday.
• Cross-functional collaboration and communication to work effectively with technical and non-technical teams, ask probing questions, synthesize input, present recommendations in plain language, and align handoffs across partner functions.
• Analytical and data-driven problem solving to review ticket datasets, process steps, system configurations, or spreadsheets, identify patterns and gaps, and use insights to prioritize improvements and support business cases.
• Self-directed execution and prioritization with comfort defining a work plan, managing competing priorities, and building structure in environments with limited precedent.
• Familiarity with HR systems and service delivery tools such as HRIS platforms and case management systems, with the ability to support process design in environments that use tools like Workday and ServiceNow.
• Additional relevant experience in areas such as HR service delivery models, shared services, process improvement methods, knowledge base or self-service program development, SLA and service catalog design, automation and workflow tools, process maturity frameworks, global workforce support, or GitLab workflows.

About the team

The People Operations team supports GitLab team members through key lifecycle moments and day-to-day operational needs. We answer team member questions, manage onboarding and offboarding, support internal movement, and handle data and transaction work in systems such as Workday. This role sits within our broader operations function and will help us create a more consistent and scalable way of working across regions and partner groups. We collaborate asynchronously across the US, EMEA, and APAC, with a strong focus on improving service delivery, clarifying handoffs, and building sustainable processes as GitLab grows.

How GitLab will support you

• Benefits to support your health, finances, and well-being
• Flexible Paid Time Off 
• Team Member Resource Groups
• Equity Compensation & Employee Stock Purchase Plan
• Growth and Development Fund
• Parental leave 
• Home office support

Please note that we welcome interest from candidates with varying levels of experience; many successful candidates do not meet every single requirement. Additionally, studies have shown that people from underrepresented groups are less likely to apply to a job unless they meet every single qualification. If you're excited about this role, please apply and allow our recruiters to assess your application.

An overview of this role

As a Senior Engineer on the Runway team, you'll lead the design, evolution, and operation of the Kubernetes-based platform and developer tooling that powers GitLab's engineering organization. You'll drive strategic infrastructure initiatives across platform architecture, automation, and developer experience. That includes operating production Kubernetes clusters across cloud environments, scaling our ArgoCD-based GitOps workflows, and setting infrastructure-as-code practices and standards across teams. You'll mentor engineers, influence architectural decisions, and drive platform improvements that enhance reliability, observability, and security controls like RBAC and secrets management. Your work will establish clear patterns that make it easier for application teams to adopt modern practices and ship with confidence.

Some examples of our projects:

• Evolve ArgoCD GitOps standards across environments (Application Sets, sync policies, and deployment guardrails)
• Build reusable Terraform modules and practices for safe, repeatable cloud infrastructure provisioning and drift detection

What you'll do

• Manage and evolve production-grade Kubernetes clusters across cloud environments, contributing to architectural decisions on upgrades, scaling, disaster recovery, and reliability improvements.
• Implement and maintain GitOps workflows using ArgoCD, including Application Sets, sync policies, and deployment standards, and share best practices with teams adopting these patterns.
• Build and maintain reusable Terraform modules that enable safe, repeatable cloud infrastructure provisioning, including state management and drift detection practices.
• Lead incident response, drive post-mortems to clear conclusions, and implement improvements to availability, performance, and resilience as part of on-call rotation.
• Partner with application teams to onboard services onto the platform, writing documentation, runbooks, and self-service tooling that improves developer productivity.
• Implement security controls such as RBAC, network policies, and secrets management that meet compliance requirements.
• Contribute to CI pipeline integrations as part of end-to-end delivery workflows.

What you'll bring

• Proficiency in Go for writing and maintaining production-grade services and automation tooling, with the ability to guide others on best practices and code quality. Python or Bash experience is a plus.
• Hands-on experience owning production Kubernetes clusters across one or more cloud environments (for example, Amazon EKS, Google GKE, or Azure AKS), including upgrades, scaling, disaster recovery, and reliability engineering.
• Experience designing and operating GitOps-based continuous delivery workflows (for example, ArgoCD or Flux) and infrastructure as code (Terraform or equivalent), including reusable modules and safe infrastructure provisioning practices.
• Solid understanding of networking fundamentals (DNS, load balancing, ingress) and the ability to reason through failure modes and design tradeoffs, not just apply familiar patterns.
• Ability to deliver well-structured, independently driven work, including clear documentation of decisions, tradeoffs, and future considerations, in support of a team that operates asynchronously across time zones.
• Strong written and verbal communication skills, including the ability to write system documentation, establish runbooks, and share knowledge in ways that help the broader team move faster and get unblocked quickly.

About the team

The Runway team builds and operates the Kubernetes-based platform and developer tooling that GitLab engineers use to ship changes safely and reliably. We own core platform capabilities like production cluster lifecycle management, GitOps-based delivery workflows (ArgoCD), infrastructure as code foundations (Terraform modules and standards), and the reliability and observability practices that keep the platform healthy. We collaborate asynchronously with application and security partners to onboard services, improve self-service workflows, and strengthen controls like RBAC, network policies, and secrets management. The team's focus is reducing friction for developers while improving consistency, security, and operational confidence as the platform scales. For more on how this team works, see the Team Handbook Page.

An overview of this role

As a Staff Human Resources Information Systems Analyst, People Technology - Workday, you won't just manage our people systems—you'll own them. You'll drive how our people technology evolves, partner deeply with stakeholders to solve root problems, and build scalable solutions that reduce friction and improve reliability, usability, and insight across the People technology landscape. This is a strong fit if you think like a product owner, refuse to accept requests at face value, and can move with speed and precision within public company compliance requirements, including SOX ITGCs.

In this role, you'll lead complex Workday initiatives, champion annual People programs and system releases, and raise the bar for what great looks like across our people technology landscape. Your impact will compound—stronger system governance, smarter integrations and reporting, and a people technology environment that scales without friction.

What You’ll Do  

• Own the HRIS product roadmap—proactively identifying gaps, championing improvements, and driving system evolution that reduces friction and enables scale across People operations.
• Push past surface-level requests to diagnose root needs, challenge assumptions, and co-design solutions that are durable, efficient, and built to last.
• Lead Workday configuration, release readiness, and testing for annual People programs and system updates to support on-time launches and smoother releases.
• Build and govern integrations across the People technology ecosystem, including troubleshooting issues and improving system reliability and uptime.
• Define and enforce security and access governance practices across People systems—navigating SOX ITGC requirements with fluency, keeping innovation moving rather than stalled.
• Create reports, dashboards, and analyses that help stakeholders make faster, more informed decisions with clearer and more reliable people data.
• Drive mass data changes, policy rollouts, and system updates with careful testing and strong attention to detail to keep data changes accurate and on schedule.
• Elevate system capability across the organization—enabling users and building toward a self-sufficient workforce that gets the most from the tools available to them.

What You’ll Bring 

• Deep, hands-on Workday expertise across HCM, compensation, benefits, time tracking, talent, performance, and security—with a track record of driving outcomes, not just managing configurations.
• Bring an AI-forward approach to people technology — actively experimenting with and applying AI tools to automate workflows, accelerate analysis, and eliminate manual work, while helping the team build the literacy to do the same.
• Experience building and scaling people technology in a public company environment with working knowledge of SOX ITGC requirements.
• Ability to approach people systems with a product ownership mindset, including defining problems, evaluating tradeoffs, and owning outcomes.
• Strong integration experience, including Enterprise Interface Builder (EIB) and related Workday ecosystem tools, with the instinct to build solutions that are scalable, not just functional.
• Strong communication skills, with the ability to turn complex system logic into clear requirements, decisions, and stakeholder updates.
• Sound judgment in assessing business impact, downstream effects, and change management implications when designing system changes.
• Consulting instincts and presence: you've led design discussions, navigated ambiguity, and earned trust as the person stakeholders come to when they need a true thought partner, not just a ticket taker.
• Intellectual curiosity and a bias for action—you don't wait to be told what to fix; you find it, frame it, and drive it forward.

About the team

The People Technology team is building the systems foundation that allows GitLab to scale as a global, all-remote company. We don't just keep the lights on—we push the bar on what people technology can do, constantly improving reliability, usability, and intelligence across the platforms that power our People organization. We work across core systems, integrations, reporting, and compliance, partnering closely with stakeholders across time zones to move fast, build with purpose, and create an experience where technology gets out of the way and lets people do their best work.

How GitLab will support you

• Benefits to support your health, finances, and well-being
• Flexible Paid Time Off 
• Team Member Resource Groups
• Equity Compensation & Employee Stock Purchase Plan
• Growth and Development Fund
• Parental leave 
• Home office support

Please note that we welcome interest from candidates with varying levels of experience; many successful candidates do not meet every single requirement. Additionally, studies have shown that people from underrepresented groups are less likely to apply to a job unless they meet every single qualification. If you're excited about this role, please apply and allow our recruiters to assess your application.

An overview of this role

As the Manager, Solutions Architects for our Commercial team in North America, you'll lead a distributed group of intermediate and senior Solutions Architects serving commercial / mid-market customers. You'll guide your team to act as trusted advisors to GitLab prospects and customers, helping them validate GitLab's Enterprise Edition as the right technical and business solution and supporting successful adoption of the GitLab platform across the entire software development lifecycle. You'll hire, coach, and retain a high-performing team, set clear expectations, and be accountable for how your team runs complex technical evaluations, articulates business outcomes, and collaborates with Sales, Engineering, Product Management, and Marketing. You'll model the work of a Solutions Architect yourself, from solution design through technical presentations, so your team is equipped to drive meaningful customer change with GitLab.

What you'll do

• Lead a distributed team of intermediate and senior Solutions Architects.
• Coach, mentor, and develop team members through regular feedback, career support, and skills development in both technical and consultative areas.
• Grow and retain a high-performing team by hiring thoughtfully, onboarding effectively, and fostering an inclusive, results-focused culture.
• Guide by example by engaging in key customer opportunities as a Solutions Architect, from discovery through technical validation and successful adoption of the GitLab platform.
• Drive the quality and consistency of technical evaluations, demos, and proofs of concept so that GitLab solutions clearly address customer business and technical requirements.
• Collaborate closely with regional sales managers on territory strategy, account planning, and forecast support to ensure alignment between technical and commercial motions.
• Partner with Product Management, Engineering, and Marketing to share field insights, influence the roadmap, and improve messaging around GitLab's Enterprise Edition and platform capabilities.
• Own team execution by defining and tracking key performance indicators, and communicate progress, risks, and priorities clearly to your team, peers, and leadership.

What you'll bring

• Experience mentoring and developing technical team members, including giving and receiving constructive feedback.
• Experience managing or leading technical pre-sales or information technology professionals.
• Ability to collaborate effectively with other managers and cross-functional partners to plan and execute sales and go-to-market strategies.
• Strong technical presentation and communication skills, with the ability to engage both technical and business stakeholders.
• Knowledge of the end-to-end software development lifecycle, including modern software development or operations practices.
• Understanding of continuous integration and continuous deployment concepts and their impact on customer outcomes.
• Familiarity with cloud computing concepts, related technologies, and common customer adoption patterns.
• Ability and willingness to travel in line with business needs and the company's travel policy, and openness to learning and using GitLab and related tools, including through transferable experience from adjacent domains.

About the team

The Commercial Solutions Architect team partners with our mid-market customers to design and validate technical solutions that drive successful adoption of the GitLab platform. This role leads a group of intermediate and senior Solutions Architects across the United States and Canada, working closely with Sales, Engineering, Product Management, and Marketing to support complex evaluations and long-term customer outcomes. We operate in a fully remote, asynchronous way across North America, using GitLab and our handbook-first approach to stay aligned on strategy, share technical best practices, and continuously improve how we support the sales cycle. Key opportunities for our team include deepening technical adoption of GitLab Enterprise Edition, connecting customer business goals with architectural recommendations, and serving as strong product advocates in the field.

An overview of this role

As a Senior Backend Engineer, you'll lead the design and development of a unified, Go-based instrumentation service that consolidates analytics instrumentation across GitLab's engineering organization. You'll architect and own critical backend systems that help the company understand customer usage patterns across GitLab SaaS and Self-Managed deployment environments. That data directly informs strategic product decisions. This role offers the opportunity to build foundational infrastructure that simplifies instrumentation for every team at GitLab, replacing the complexity of multiple language-specific SDKs with a single, unified solution that all teams can rely on.

What you'll do

• Design, build, and maintain a unified Go-based instrumentation service that consolidates instrumentation across the entire company, eliminating the need for multiple language-specific SDKs while maintaining reliability and performance.
• Own the responsibility for handling the sending, transit, and quality of instrumentation data across the system, ensuring data integrity that directly impacts the company's strategic decision-making and usage billing accuracy.
• Train and support product development teams across the company on how to instrument their features using the unified service, providing documentation, guidance, and technical support.
• Manage on-call responsibilities during working hours for systems responsible for usage billing and instrumentation, ensuring system reliability and quick response to critical issues.
• Lead collaboration across research and development teams and the enterprise data organization to understand requirements and deliver solutions that serve multiple stakeholders.
• Make strategic architectural decisions that balance the needs of product teams (who need ease of use) with data consumers (who need reliability and correctness), ensuring the system serves as a foundational service for the company.

What you'll bring

• Proficiency in the Go programming language, with experience building and maintaining production services.
• Strong backend development experience, with the ability to design scalable, reliable systems serving internal and external customers.
• Experience with infrastructure concerns such as system reliability, performance at scale, data quality, and observability.
• Experience designing and building APIs (REST, gRPC, or similar) that other teams integrate with.
• Experience working in collaborative, cross-functional teams with product teams, data consumers, and other internal stakeholders across team boundaries.
• Experience with instrumentation, analytics, data systems, or similar foundational infrastructure is helpful, along with Ruby on Rails experience.

About the team

Our team is part of the Data Engineering organization and operates as a foundational service supporting all research and development teams at GitLab. We're responsible for consolidating and managing the systems that handle instrumentation data sending, transit, and quality across the entire company. Our work directly enables company strategy and decision-making by providing visibility into customer usage patterns across different product offerings and customer types (GitLab SaaS and Self-Managed deployment environments). This work supports usage billing and product decisions. We're building a unified, Go-based instrumentation service that replaces multiple language-specific SDKs, making it easier for teams to instrument their features while we ensure data integrity for billing and analysis. As a distributed team working asynchronously across multiple time zones, we collaborate closely with product and engineering teams across the company and provide training and support to help them instrument their features effectively.