As the leading transit bus manufacturer in the United States, GILLIG buses play a critical role in the environmental and social initiatives in communities across our nation.  GILLIG is on the forefront in the transition to zero-emission vehicles and has an unmatched reputation in the industry for quality, reliability, durability, service, and support.  From initial design through final assembly, each GILLIG bus is designed and built in Livermore, CA. 

WHY GILLIG

• Leader in environmentally friendly mobility solutions including battery electric, hybrid electric, near-zero CNG and clean diesel transit buses
• Renowned for its inclusive team/family-oriented culture
• Stable, successful, and growing organization – a Bay Area business for over 132 years!
• Flexible schedules (*depending on project needs)
• Excellent compensation including company paid medical premiums, generous retirement plan and other comprehensive benefits

DEPARTMENT OVERVIEW

Customer Care at GILLIG is a fully integrated post-delivery organization focused on protecting fleet uptime, reinforcing vehicle reliability, and strengthening long-term agency partnerships. The department owns the customer relationship after delivery by providing a service experience defined by speed, quality, and accountability, ensuring customers experience GILLIG as a unified partner committed to sustained fleet performance.

Through a coordinated support model, Customer Care delivers lifecycle support across Field Service, Technical Product Support, Warranty Operations, and Technical Training aligned by a central Customer Advocacy function that ensures consistent communication and relationship continuity. Together, these teams provide responsive field and remote support, structured warranty administration, and standardized training to enable customers to confidently operate and maintain their fleets while driving continuous product and service improvement.

ABOUT THE ROLE

This role is a dedicated Instructional Designer responsible for developing and structuring GILLIG’s technical training curriculum and content across instructor-led, blended, and digital delivery models. This role is based at GILLIG's headquarters in Livermore CA with direct access to the production plant.  This exposure provides a hands-on experience to vehicles throughout the build process from chassis assembly through final completion to create accurate, service-ready training materials grounded in real-world applications.

The Instructional Designer translates complex engineering documentation, service manuals, technical publications, and subject matter expertise into clear, structured training assets, including instructor-led materials, learner and trainer guides, and digital learning content. This role is responsible for assessing existing materials, identifying content gaps, and building new training solutions where none exist today.  A strong focus on establishing a scalable, forward-looking training framework rather than maintaining legacy content. Working cross-functionally with Field Service, Engineering, Publications, and Manufacturing, the Instructional Designer ensures training reflects build intent and real-world service conditions.

IN THIS ROLE YOU WILL

• Develop and maintain technical training content derived from service manuals, schematics, technical bulletins, and engineering documentation, ensuring accuracy and applicability to field service
• Translate complex mechanical and electrical systems into clear, structured training content tailored for technician-level audiences
• Convert existing instructor-led materials and field knowledge into standardized, scalable training assets that support consistent delivery across teams
• Design and develop eLearning modules using Articulate 360 (Rise and Storyline), producing interactive, user-focused digital training experiences
• Create and publish SCORM-compliant training packages and maintain content within the Learning Management System (LMS), ensuring accuracy, version control, and alignment with product updates
• Support blended learning strategies that integrate digital content with instructor-led and field-based training to reinforce knowledge retention and application
• Capture and develop multimedia content, including basic video and audio, to document procedures, system overviews, and technical demonstrations
• Collaborate with Field Service teams to capture real-world shop-floor content and convert it into reusable training materials across multiple delivery formats
• Ensure all training content aligns with engineering intent, service documentation, and current product configurations through disciplined content validation and updates
• Partner cross-functionally with Field Service, Engineering, Manufacturing, and Publications to support training development, new product introductions, and emerging technologies including zero-emission systems
• Collaborate with third-party developers and vendors to support training content creation, development, and implementation
• Travel as needed to support content development, field observations, filming, and training initiatives at internal and customer locations

BASIC QUALIFICATIONS

• Associate degree in a technical, instructional, or related field preferred; equivalent combination of education and technical experience will be considered
• Minimum of 3 years of experience developing technical, instructional, or training content in a manufacturing, transportation, automotive, or industrial environment
• Working knowledge of mechanical and electrical systems, including the ability to interpret service manuals, engineering drawings, electrical schematics, and technical documentation
• Strong written and verbal communication skills with the ability to translate complex technical information into clear, structured learning content
• Proficiency with Microsoft 365 (PowerPoint, Word, Excel) and general digital tools used to develop, manage, and publish training content
• Experience with eLearning authoring tools (Articulate 360 preferred) and Learning Management Systems is highly desirable
• Experience with Salesforce and video hosting platforms (e.g., Vimeo) is preferred
• Strong problem-solving, organization, and documentation skills, with the ability to manage multiple content development projects simultaneously
• Ability to work both independently and collaboratively with technicians, trainers, engineers, and cross-functional teams in a fast-paced, developing environment

WORK ENVIRONMENT

• Ability to lift 35 lbs.
• Prolonged periods of sitting/standing at a desk and working on a computer
• Regularly required to sit, stand, and walk and occasionally kneel or squat
• The ideal candidate must be able to complete all physical requirements of the job with or without reasonable accommodation
• Use of required personal protective equipment (PPE) when working in production, shop, or field environments.
• Must be able to navigate manufacturing environment, comfortable around heavy machinery, tools, etc.
• Must be able to wear Personal Protective Equipment, (i.e. safety glasses, bump caps, hearing protection, etc.)
• 20%Travel Required
• Standard start time: 7:00am (negotiable)

EXPECTED COMPENSATION

$75,000 - $120,000/annual salary + premium benefits  

Pay offered may vary depending on multiple individualized factors, including market location, job classification, job-related knowledge, skills, and experience. The total compensation package for this position may also include other elements dependent on the position offered. Details of participation in these benefit plans will be provided if a candidate receives an offer of employment.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

GILLIG is committed to providing equal opportunities to all employees and applicants for employment. We are committed to creating an inclusive and diverse workplace that values and respects the unique talents, experiences, and perspectives of our employees and the people we serve. As an equal opportunity employer, we do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, pregnancy, gender identity or any other characteristic protected by law.

GILLIG is an equal employment opportunity and affirmative action employer.

As the leading transit bus manufacturer in the United States, GILLIG buses play a critical role in the environmental and social initiatives in communities across our nation.  GILLIG is on the forefront in the transition to zero-emission vehicles and has an unmatched reputation in the industry for quality, reliability, durability, service, and support.  From initial design through final assembly, each GILLIG bus is designed and built in Livermore, CA. 

WHY GILLIG

• Leader in environmentally friendly mobility solutions including battery electric, hybrid electric, near-zero CNG and clean diesel transit buses
• Renowned for its inclusive team/family-oriented culture
• Stable, successful, and growing organization – a Bay Area business for over 132 years!
• Flexible schedules (*depending on project needs)
• Excellent compensation including company paid medical premiums, generous retirement plan and other comprehensive benefits

ABOUT THE ROLE

We are looking for a Director, Aftermarket Technical Solutions.  This is a critical leadership role responsible for overseeing all aspects of technical product support, including Service Engineering, Technical Product Support, Vehicle Telematics and Diagnostic / Repair documentation. This position manages and develops a high-performing team of managers, supervisors, and specialists, ensuring the delivery of world-class support for GILLIG’s customers and partners. The Director leverages advanced telematics drives innovation in diagnostic and support processes and shapes the strategic vision for technical support in a rapidly evolving vehicle technology landscape in the transit market.

IN THIS ROLE YOU WILL

• Set the vision and strategy for the Technical Product Support organization, aligning with company goals and customer needs
• Lead and develop the Service Engineering, Technical Product Support, Customer Advocacy and Telematics / Diagnostic documentation teams, including direct management of managers and supervisors
• Foster a culture of operational excellence, innovation, and continuous improvement
• Oversee remote technical support, field engineering, diagnostic strategy, and customer training programs
• Develop and lead efficient processes focused on escalation and rapid resolution of complex technical issues with cross functional team support, leveraging advanced telematics and diagnostic tools
• Drive strategic initiatives to ensure rapid resolution of customer issues, Reduce Mean Time to Repair (MTTR) and improve customer satisfaction and vehicle uptime
• Establish and monitor key performance indicators (KPIs) for all technical support functions to ensure reduction in manual intervention in customer support process
• Develop and implement processes to improve diagnostic speed & accuracy, parts availability, and repair cycle times
• Prepare and present regular reports for executive leadership, including trend analyses and recommendations for corrective actions
• Serve as the senior technical liaison with major customers, suppliers, and internal cross-functional teams
• Establish business processes to ensure effective operation and integration of Service Engineering, Technical Product Support, Customer Advocacy and Telematics and Diagnostic teams to provide industry leading, proactive customer support
• Empower customers and field teams with effective tools, training, and support resources
• Mentor and coach managers, supervisors, and specialists to build technical and leadership capabilities
• Champion digital transformation, including the adoption of learning management systems and advanced support platforms (e.g., Salesforce)
• Promote a collaborative, customer-focused, and safety-conscious work environment while leveraging opportunities to improve product quality through advanced Software and AI tools

BASIC QUALIFICATIONS

• Bachelor’s Degree in a related field or the equivalent technical experience; advanced degree preferred
• Minimum of 10 years of progressive experience in Service Engineering or related functions within the Commercial Vehicle Industry, preferably transit buses
• 7+ years of experience managing managers and multi-level teams
• Strong background in root cause analysis, conflict resolution, and process improvement
• Deep knowledge of vehicle systems, telematics, and diagnostic technologies
• Results driven individual with a proven ability to drive process improvement and digital transformation
• Ability to analyze customer feedback and translate insights into actionable improvements, focusing on utilization trends
• Proficiency with Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
• Experience with Salesforce or similar CRM platforms, with an emphasis on leveraging these tools for proactive outreach and follow-up

WORK ENVIRONMENT

• Ability to lift 25 lbs.
• Prolonged periods of sitting/standing at a desk and working on a computer
• Regularly required to sit, stand, and walk and occasionally kneel or squat
• The ideal candidate must be able to complete all physical requirements of the job with or without reasonable accommodation.
• Ability to travel up to 25% as needed would be required
• Standard start time: 6:30AM (negotiable)
• Must be able to navigate manufacturing environment, comfortable around heavy machinery, tools, etc.
• Must be able to wear Personal Protective Equipment, (i.e. safety glasses, bump caps, hearing protection, etc.)

EXPECTED COMPENSATION

$75,000 - $275,000/annual salary + bonus + premium benefits  

Pay offered may vary depending on multiple individualized factors, including market location, job classification, job-related knowledge, skills, and experience. The total compensation package for this position may also include other elements dependent on the position offered. Details of participation in these benefit plans will be provided if a candidate receives an offer of employment.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

GILLIG is committed to providing equal opportunities to all employees and applicants for employment. We are committed to creating an inclusive and diverse workplace that values and respects the unique talents, experiences, and perspectives of our employees and the people we serve. As an equal opportunity employer, we do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, pregnancy, gender identity or any other characteristic protected by law.

GILLIG is an equal employment opportunity and affirmative action employer.

As the leading transit bus manufacturer in the United States, GILLIG buses play a critical role in the environmental and social initiatives in communities across our nation.  GILLIG is on the forefront in the transition to zero-emission vehicles and has an unmatched reputation in the industry for quality, reliability, durability, service, and support.  From initial design through final assembly, each GILLIG bus is designed and built in Livermore, CA. 

WHY GILLIG

• Leader in environmentally friendly mobility solutions including battery electric, hybrid electric, near-zero CNG and clean diesel transit buses
• Renowned for its inclusive team/family-oriented culture
• Stable, successful, and growing organization – a Bay Area business for over 132 years!
• Flexible schedules (*depending on project needs)
• Excellent compensation including company paid medical premiums, generous retirement plan and other comprehensive benefits

DEPARTMENT OVERVIEW

Customer Care at GILLIG is a fully integrated post-delivery organization focused on protecting fleet uptime, reinforcing vehicle reliability, and strengthening long-term agency partnerships. The department owns the customer relationship after delivery by providing a service experience defined by speed, quality, and accountability, ensuring customers experience GILLIG as a unified partner committed to sustained fleet performance.

Through a coordinated support model, Customer Care delivers lifecycle support across Field Service, Technical Product Support, Warranty Operations, and Technical Training—aligned by a central Customer Advocacy function that ensures consistent communication and relationship continuity. Together, these teams provide responsive field and remote support, structured warranty administration, and standardized training to enable customers to confidently operate and maintain their fleets while driving continuous product and service improvement.

ABOUT THE ROLE

The Field Service Trainer is a customer-facing role responsible for delivering high-quality technical training that enables transit agencies to safely operate, maintain, and diagnose GILLIG vehicles. Reporting to the Supervisor of Technical Training, this role focuses on training delivery, field engagement, and customer readiness, ensuring technicians are equipped to maximize vehicle uptime and performance.

As a direct extension of GILLIG’s Customer Care organization, the Field Service Trainer serves as both an instructor and a trusted advisor, reinforcing best practices, identifying skill gaps, and supporting continuous improvement in the field. This role operates primarily at customer locations and in real-world service environments, applying hands-on expertise to bridge the gap between training content and practical application.

Field Service Trainers collaborate closely with Instructional Design, Engineering, Field Service, and Technical Support to ensure training delivery aligns with current product configurations, service expectations, and operational realities. While this role contributes feedback to improving training materials, ownership of curriculum development and structure resides within the Instructional Design team.

IN THIS ROLE YOU WILL

• Deliver instructor-led and hands-on technical training at customer locations, GILLIG facilities, and in field environments, ensuring consistent, high-quality instruction aligned to standardized curriculum
• Facilitate training across mechanical, electrical, and high-voltage systems, reinforcing safe work practices and proper diagnostic procedures
• Lead practical, shop-based exercises focused on troubleshooting, repair processes, and real-world application of service documentation
• Serve as the primary customer point of contact during training engagements, managing communication, coordination, and overall training experience
• Act as a GILLIG brand ambassador, building strong relationships with customers and reinforcing confidence in GILLIG products and support
• Identify technician skill gaps, operational challenges, and training needs, providing structured feedback to improve training programs and field support strategies
• Support field service activities as needed, including diagnostics, troubleshooting, and collaboration with FSRs to resolve complex issues
• Reinforce the use of service manuals, schematics, diagnostic tools, and software systems to drive consistency and efficiency in maintenance practices
• Promote adoption of GILLIG training programs, tools, and resources, identifying opportunities for additional training and customer support
• Maintain technical proficiency across GILLIG vehicle systems, including new and emerging technologies such as zero-emission and high-voltage platforms
• Document training activities, customer interactions, and key insights to support reporting, continuous improvement, and cross-functional alignment
• Partner with Instructional Design and internal teams by providing real-world feedback to improve training content and delivery effectiveness
• Travel extensively to customer sites across the U.S. to support training delivery and field engagement

BASIC QUALIFICATIONS

• Bachelor’s Degree in a related Engineering field preferred, or the equivalent technical experience
• Minimum of 5 years of experience in the Commercial Vehicle Industry, preferably transit buses
• Extensive knowledge of the GILLIG bus both mechanically and electrically
• Ability to read engineering drawings and electrical schematics
• Strategic mindset with excellent written and verbal communication skills
• Proven ability to use Telematics and/or a comprehensive suite of computer software/tools to accurately diagnose vehicle issues 
• Comprehensive computer skills and working knowledge of Salesforce is ideal
• Strong experience in problem solving techniques and documentation of corrective action plans
• Goal oriented and able to motivate and positively influence customers’ perception of GILLIG product quality
• Ability to express ideas and knowledge to journeyman mechanics in a classroom setting
• Commercial Driver License (or agree to obtain within 6 months of employment) 

WORK ENVIRONMENT

• Ability to lift 50 lbs.
• Prolonged periods of sitting/standing at a desk and working on a computer
• Regularly required to sit, stand, and walk and occasionally kneel or squat
• The ideal candidate must be able to complete all physical requirements of the job with or without reasonable accommodation
• Use of required personal protective equipment (PPE) when working in production, shop, or field environments.
• Must be able to navigate manufacturing environment, comfortable around heavy machinery, tools, etc.
• Must be able to wear Personal Protective Equipment, (i.e. safety glasses, bump caps, hearing protection, etc.)
• 70-80% Travel Required; primarily within assigned regional territory, with flexibility to support training engagements across the United States as business needs require
• Standard start time: 7:00am (negotiable)

EXPECTED COMPENSATION

$75,000 - $105,000/annual salary + premium benefits  

Pay offered may vary depending on multiple individualized factors, including market location, job classification, job-related knowledge, skills, and experience. The total compensation package for this position may also include other elements dependent on the position offered. Details of participation in these benefit plans will be provided if a candidate receives an offer of employment

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

GILLIG is committed to providing equal opportunities to all employees and applicants for employment. We are committed to creating an inclusive and diverse workplace that values and respects the unique talents, experiences, and perspectives of our employees and the people we serve. As an equal opportunity employer, we do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, pregnancy, gender identity or any other characteristic protected by law.

GILLIG is an equal employment opportunity and affirmative action employer.

As the leading transit bus manufacturer in the United States, GILLIG buses play a critical role in the environmental and social initiatives in communities across our nation.  GILLIG is on the forefront in the transition to zero-emission vehicles and has an unmatched reputation in the industry for quality, reliability, durability, service, and support.  From initial design through final assembly, each GILLIG bus is designed and built in Livermore, CA. 

WHY GILLIG

• Leader in environmentally friendly mobility solutions including battery electric, hybrid electric, near-zero CNG and clean diesel transit buses
• Renowned for its inclusive team/family-oriented culture
• Stable, successful, and growing organization – a Bay Area business for over 132 years!
• Flexible schedules (*depending on project needs)
• Excellent compensation including company paid medical premiums, generous retirement plan and other comprehensive benefits

ABOUT THE ROLE

GILLIG is seeking motivated, customer focused professionals to travel to our customer’s sites and perform Post Delivery Inspection on new buses to place them in service. You will be trusted to provide detailed reports necessary to resolve bus issues and customer concerns and submit these reports in a timely manner to the Field Service Manager for action on corrective plan. This role is responsible for supporting customers in the Greater Chicago Area but may be required to travel outside that region as needed.

As a Field Service Representative, you will report directly to the Senior Supervisor, Regional Field Services.  You must be extremely customer focused, have a passion for problem solving, and be willing to continuously learn new troubleshooting as well as diagnostic technologies.  An ideal candidate would have a strong, detailed knowledge of commercial vehicles, preferably transit buses.

• Travel to customers’ location in the Greater Chicago Area but may be required to travel outside that region as needed throughout the United States
• Partner with our customers to inspect new buses after delivery and repair or adjust any issues as necessary
• Work with customers to understand concerns about buses in-service of any age and facilitate investigation into root cause and development resolution plan
• Diagnose electrical and/or mechanical defects on buses and repair as needed
• Troubleshoot supplier issues and facilitate resolution
• Perform and document failure analysis using field reports, photos as well as failed material analysis
• Act as liaison between customer and factory for resolution of difficult product issues
• Order ship short parts or broken/failed parts as needed to put bus in service
• Assist customer in ordering warranty or replacement parts as needed
• Recommend and authorize warranty repairs or policy adjustments as needed
• Provide driver and mechanic orientations for GILLIG buses
• Communicate plans with customer to resolve issues with repair process or field campaigns as required
• Assist or perform accident/fire investigations, and assist in or provide photos for investigation, as needed

BASIC QUALIFICATIONS

• Bachelor’s degree in Engineering, Business Administration or equivalent is preferred
• Minimum 3 years of experience in the Commercial Bus Industry
• Read blueprints and electrical schematics
• Ability to mentor and train
• Project management skills
• Excellent written and verbal communication
• Exceptional customer service skills
• Proven ability to use computer programs to diagnose bus systems preferred
• Commercial Driver’s license with passenger endorsements
• Lock Out Tag Out certification

WORK ENVIRONMENT

• Ability to lift up to 35 lbs.
• Working environment in customer’s maintenance shops and/or outdoors
• Regularly sit, stand, walk, kneel, squat, work at heights, work in confined spaces, and has the ability to climb ladders
• May be required to work overtime or weekends based on business needs
• Excessive travel required approximately 70% - 80% of the time
• Standard start time: 7AM (negotiable)
• Service truck, laptop & cell phone provided

EXPECTED COMPENSATION

$75,000 - $115,000/annual salary + premium benefits

Pay offered may vary depending on multiple individualized factors, including market location, job classification, job-related knowledge, skills, and experience. The total compensation package for this position may also include other elements dependent on the position offered. Details of participation in these benefit plans will be provided if a candidate receives an offer of employment.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

GILLIG is committed to providing equal opportunities to all employees and applicants for employment. We are committed to creating an inclusive and diverse workplace that values and respects the unique talents, experiences, and perspectives of our employees and the people we serve. As an equal opportunity employer, we do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, pregnancy, gender identity or any other characteristic protected by law.

GILLIG is an equal employment opportunity and affirmative action employer.

As the leading transit bus manufacturer in the United States, GILLIG buses play a critical role in the environmental and social initiatives in communities across our nation.  GILLIG is on the forefront in the transition to zero-emission vehicles and has an unmatched reputation in the industry for quality, reliability, durability, service, and support.  From initial design through final assembly, each GILLIG bus is designed and built in Livermore, CA. 

WHY GILLIG

• Leader in environmentally friendly mobility solutions including battery electric, hybrid electric, near-zero CNG and clean diesel transit buses
• Renowned for its inclusive team/family-oriented culture
• Stable, successful, and growing organization – a Bay Area business for over 132 years!
• Flexible schedules (*depending on project needs)
• Excellent compensation including company paid medical premiums, generous retirement plan and other comprehensive benefits

ABOUT THE ROLE

We are looking for a motivated, customer-focused Field Service Representative to travel to our customer’s sites and perform Post Delivery Inspection on new buses to place them in service. You will be trusted to provide detailed reports necessary to resolve bus issues and customer concerns and submit these reports in a timely manner to the Field Service Manager for action on corrective plan. This role is responsible for supporting customers in the Greater Baltimore, MD area but may be required to travel outside that region as needed.

As a Field Service Representative, you will report directly to the Regional Manager,  Field Services.  You must be extremely customer focused, have a passion for problem solving, and be willing to continuously learn new troubleshooting as well as diagnostic technologies.  An ideal candidate would have a strong, detailed knowledge of commercial vehicles, preferably transit buses.

IN THIS ROLE YOU WILL

• Travel to customers’ location in the Greater Baltimore, Maryland area but may be required to travel outside that region as needed throughout the United States
• Partner with our customers to inspect new buses after delivery and repair or adjust any issues as necessary
• Work with customers to understand concerns about buses in-service of any age and facilitate investigation into root cause and development resolution plan
• Diagnose electrical and/or mechanical defects on buses and repair as needed
• Troubleshoot supplier issues and facilitate resolution
• Perform and document failure analysis using field reports, photos as well as failed material analysis
• Act as liaison between customer and factory for resolution of difficult product issues
• Order ship short parts or broken/failed parts as needed to put bus in service
• Assist customer in ordering warranty or replacement parts as needed
• Recommend and authorize warranty repairs or policy adjustments as needed
• Provide driver and mechanic orientations for GILLIG buses
• Communicate plans with customers to resolve issues with repair process or field campaigns as required
• Assist or perform accident/fire investigations, and assist in or provide photos for investigation, as needed

BASIC QUALIFICATIONS

• Bachelor’s degree in Engineering, Business Administration or equivalent is preferred
• Minimum 3 years of experience in the Commercial Bus Industry
• Read blueprints and electrical schematics
• Ability to mentor and train
• Project management skills
• Excellent written and verbal communication
• Exceptional customer service skills
• Proven ability to use computer programs to diagnose bus systems preferred
• Commercial Driver’s license with passenger endorsements
• Lock Out Tag Out certification

WORK ENVIRONMENT

• Ability to lift 25 lbs.
• Prolonged periods of sitting/standing at a desk and working on a computer
• Working environment in customer’s maintenance shops and/or outdoors
• Regularly sit, stand, walk, kneel, squat, work at heights, work in confined spaces, and has the ability to climb ladders
• Must be able to navigate manufacturing environment, comfortable around heavy machinery, tools, etc.
• Must be able to wear Personal Protective Equipment, (i.e. safety glasses, bump caps, hearing protection, etc.)
• May be required to work overtime or weekends based on business needs
• The ideal candidate must be able to complete all physical requirements of the job with or without a reasonable accommodation
• Excessive travel required approximately 70% - 80% of the time
• Standard start time: 6:30AM (negotiable)

EXPECTED COMPENSATION

$75,000 - $275,000/annual salary + premium benefits  

Pay offered may vary depending on multiple individualized factors, including market location, job classification, job-related knowledge, skills, and experience. The total compensation package for this position may also include other elements dependent on the position offered. Details of participation in these benefit plans will be provided if a candidate receives an offer of employment.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

GILLIG is committed to providing equal opportunities to all employees and applicants for employment. We are committed to creating an inclusive and diverse workplace that values and respects the unique talents, experiences, and perspectives of our employees and the people we serve. As an equal opportunity employer, we do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, pregnancy, gender identity or any other characteristic protected by law.

GILLIG is an equal employment opportunity and affirmative action employer.

As the leading transit bus manufacturer in the United States, GILLIG buses play a critical role in the environmental and social initiatives in communities across our nation.  GILLIG is on the forefront in the transition to zero-emission vehicles and has an unmatched reputation in the industry for quality, reliability, durability, service, and support.  From initial design through final assembly, each GILLIG bus is designed and built in Livermore, CA. 

WHY GILLIG

• Leader in environmentally friendly mobility solutions including battery electric, hybrid electric, near-zero CNG and clean diesel transit buses
• Renowned for its inclusive team/family-oriented culture
• Stable, successful, and growing organization – a Bay Area business for over 132 years!
• Flexible schedules (*depending on project needs)
• Excellent compensation including company paid medical premiums, generous retirement plan and other comprehensive benefits

ABOUT THE ROLE

We are looking for a motivated, customer-focused professionals to travel to our customer’s sites and perform Post Delivery Inspection on new buses to place them in service. You will be trusted to provide detailed reports necessary to resolve bus issues and customer concerns and submit these reports in a timely manner to the Field Service Manager for action on corrective plan. This role is responsible for supporting customers in the New York State area but may be required to travel outside that region as needed.

As a Field Service Representative, you will report directly to the Regional Manager, Field Services.  You must be extremely customer focused, have a passion for problem solving, and be willing to continuously learn new troubleshooting as well as diagnostic technologies.  An ideal candidate would have a strong, detailed knowledge of commercial vehicles, preferably transit buses.

IN THIS ROLE YOU WILL

• Travel to customers’ location in the New York State area but may be required to travel outside that region as needed throughout the United States
• Partner with our customers to inspect new buses after delivery and repair or adjust any issues as necessary
• Work with customers to understand concerns about buses in-service of any age and facilitate investigation into root cause and development resolution plan
• Diagnose electrical and/or mechanical defects on buses and repair as needed
• Troubleshoot supplier issues and facilitate resolution
• Perform and document failure analysis using field reports, photos as well as failed material analysis
• Act as liaison between customer and factory for resolution of difficult product issues
• Order ship short parts or broken/failed parts as needed to put bus in service
• Assist customer in ordering warranty or replacement parts as needed
• Recommend and authorize warranty repairs or policy adjustments as needed
• Provide driver and mechanic orientations for GILLIG buses
• Communicate plans with customers to resolve issues with repair process or field campaigns as required
• Assist or perform accident/fire investigations, and assist in or provide photos for investigation, as needed

BASIC QUALIFICATIONS

• Bachelor’s degree in engineering, Business Administration or equivalent is preferred
• Minimum 3 years of experience in the Commercial Bus Industry
• Read blueprints and electrical schematics
• Ability to mentor and train
• Project management skills
• Excellent written and verbal communication
• Exceptional customer service skills
• Proven ability to use computer programs to diagnose bus systems preferred
• Commercial Driver’s license with passenger endorsements
• Lock Out Tag Out certification

WORK ENVIRONMENT

• Ability to lift up to 35 lbs.
• Working environment in customer’s maintenance shops and/or outdoors
• Regularly sit, stand, walk, kneel, squat, work at heights, work in confined spaces, and has the ability to climb ladders
• May be required to work overtime or weekends based on business needs
• Must be able to navigate manufacturing environment, comfortable around heavy machinery, tools, etc.
• Must be able to wear Personal Protective Equipment, (i.e. safety glasses, bump caps, hearing protection, etc.)
• Excessive travel required approximately 70% - 80% of the time
• Standard start time: 6:00 AM (negotiable)
• Service truck, laptop & cell phone provided

EXPECTED COMPENSATION

$75,000 - $115,000/annual salary + premium benefits  

Pay offered may vary depending on multiple individualized factors, including market location, job classification, job-related knowledge, skills, and experience. The total compensation package for this position may also include other elements dependent on the position offered. Details of participation in these benefit plans will be provided if a candidate receives an offer of employment.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

GILLIG is committed to providing equal opportunities to all employees and applicants for employment. We are committed to creating an inclusive and diverse workplace that values and respects the unique talents, experiences, and perspectives of our employees and the people we serve. As an equal opportunity employer, we do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, pregnancy, gender identity or any other characteristic protected by law.

GILLIG is an equal employment opportunity and affirmative action employer.