Who you are:

We are always looking for amazing talent who can contribute to our growth and deliver results! Geotab is seeking a Customer Support Team Leader who will be responsible for cultivating and mentoring a high-performing team of Technical Specialists, ensuring world-class support across the Geotab ecosystem while driving operational excellence and continuous improvement. If you love coaching teams, solving complex technical challenges, and leading through change — we would love to hear from you!

What you'll do:

As a Customer Support Team Leader your key area of responsibility will be people development, technical subject matter expertise, and operational strategy. You will be responsible for leading structured one-on-one coaching sessions, monitoring team performance against SLAs through data-driven reporting, and serving as the senior point of contact for complex technical escalations. You will also need to champion global alignment across regions, spearhead the adoption of AI-augmented support tools, and translate raw performance data into clear, actionable insights for leadership. You will need to work closely with Customer Success, Field Services, Solutions Engineering, the Global Support Team, and Sales to deliver a seamless customer experience.

To be successful in this role you will be an accountability-driven coach who balances empathy with a firm commitment to excellence, leveraging frameworks such as the GROW model to align individual growth with departmental goals. In addition, the successful candidate will have strong operational data literacy, demonstrated change management experience, and the technical depth to act as a strategic bridge between support teams and product engineering.

How you'll make an impact:

• High-Impact Performance Coaching: Lead the end-to-end performance cycle by conducting regular, structured one-on-one sessions. Provide consistent, constructive feedback to align individual outputs with departmental goals, fostering a culture of transparency and continuous improvement.
• Capability & Knowledge Assurance: Accountable for the team's mastery of the Geotab ecosystem (MyGeotab, GO devices, and OEM integrations). Identify knowledge gaps through quality audits and performance data, implementing targeted strategies — such as technical workshops or peer-mentoring — to ensure the team can navigate evolving technical challenges.
• Accountability & Culture: Monitor individual performance metrics and behaviours. Proactively address underperformance through formal and informal coaching frameworks, ensuring every team member understands their direct impact on the broader customer experience and operational SLAs.
• Global Standardisation: Collaborate with international counterparts to ensure global operational delivery excellence. Share best practices and maintain alignment on support standards to provide a seamless customer experience across all geographic regions.
• AI-Augmented Workflows: Spearhead the integration and adoption of emerging AI tools within the support workflow. Focus on leveraging technology to improve response accuracy, speed, and internal efficiency, keeping Geotab at the forefront of technical support trends.
• Continuous Improvement: Proactively identify and implement new ways of working to streamline workflows and reduce friction. Act as a change agent, leading the team through the adoption of new processes and technologies with minimal disruption.
• Data-Driven Oversight: Monitor and analyse team performance against Service Level Agreements (SLAs). Build and maintain detailed reports and dashboards to track key metrics, ensuring the team remains on target.
• Strategic Representation: Act as the primary representative for the team, distilling complex operational data and technical insights into clear, actionable reports for leadership and broader business divisions.
• Security & Compliance Governance: Ensure the team strictly adheres to data protection protocols, user authentication standards, and security clearance requirements to maintain the integrity of the Geotab platform.
• Escalation Management: Serve as the senior point of contact for complex technical or customer service escalations, ensuring professional, timely, and definitive resolutions for high-priority issues.
• Installer Stakeholder Management: Manage relationships with installer stakeholders as key customers. Ensure they receive the high-level technical support and documentation required for successful hardware and software deployments.
• Product Advocacy: Provide expert-level guidance on the Geotab product suite, acting as a bridge between the support team and product engineering to advocate for product improvements based on customer feedback trends.

What you'll bring to this role:

• An equivalent combination of education (e.g., Computer Science, IT, or Business Management) and/or significant work experience in a related field is required.
• Minimum of 3–5 years in a technical support or engineering-led environment, ideally within the telematics or SaaS industry, with at least 2–3 years of experience in a formal team leader/supervisory role, with a proven track record of managing direct reports and hitting operational targets.
• Expert knowledge of performance management frameworks and coaching methodologies (such as the GROW model); ability to lead technical teams, manage performance, and drive engagement in a fast-paced environment.
• Highly proficient in operational analysis, with the ability to build and interpret reports using tools such as Salesforce, Google BigQuery, or similar BI platforms to drive decision-making.
• Demonstrated experience in leading teams through process changes and the adoption of new technologies, including AI-driven solutions and automated workflows.
• Exceptional presentation and interpersonal skills, with the ability to build bridges across different time zones and communicate complex technical data to non-technical stakeholders.
• A focus on building cross-functional relationships and maintaining global alignment to achieve unified business goals.
• Proficiency in Google Workspace; Salesforce and Jira are an advantage.

Who you are:

We are always looking for amazing talent who can contribute to our growth and deliver results! Geotab is seeking a Change & Enablement Specialist who will be embedded within the APAC Operations team to guide frontline teams through two concurrent, large-scale transformation programs — a platform migration and an internal operational transformation. This role ensures every process change, system release, and new workflow is documented, trained, reinforced, and communicated so teams are prepared and confident before changes go live. If you love making complex things simple, enabling others to thrive through change, and are keen to join an industry leader — we would love to hear from you!

What you’ll do:

As a Change & Enablement Specialist, your key area of responsibility will be ensuring frontline teams across the APAC region are fully enabled to navigate a fast-paced, high-change environment driven by a major platform migration and operational transformation. You will be responsible for creating and maintaining process documentation, SOPs, and journey maps; designing and facilitating training sessions for each new release; running live AMA sessions; tracking adoption metrics; and drafting internal communications — all while maintaining structured feedback loops between frontline and program teams. You will also identify inefficiencies in Customer Success workflows, coordinate improvements with team leads, and conduct post-implementation reviews to capture and act on frontline feedback.

To be successful in this role you will be a proactive, solutions-oriented communicator who anticipates enablement gaps before they arise, adapts messaging across diverse cultures and audiences, and brings composure and clarity to teams experiencing change fatigue. In addition, the successful candidate will have strong documentation and technical writing skills, experience designing and delivering training in SaaS or technology environments, and a working understanding of change management frameworks such as ADKAR.

How you’ll make an impact:

• Create and maintain process documentation, SOPs, quick reference guides, and journey maps for the program workflows.

• Develop and maintain FAQ documents, talk tracks, and system guides for new tools and platforms as they roll out.

• Design and facilitate training sessions for each new process, tool, or workflow release, including role-specific training paths.

• Create training materials including slide decks, facilitator guides, and onboarding content for new hires joining during the migration period.

• Run live Ask Me Anything (AMA) sessions for frontline teams during migration phases.

• Deliver post-training reinforcement activities and observe team interactions to identify skill gaps and provide targeted coaching.

• Track adoption metrics and flag areas where additional support is needed.

• Draft internal communications and What’s Changed summaries aligned to weekly releases, maintaining structured feedback loops from frontline teams back to program teams.

• Identify inefficiencies in Customer Success workflows, support implementation of improvements, and coordinate rollout with team leads.

• Conduct post-implementation reviews and maintain a process improvement log to capture frontline feedback and track outcomes.

What you’ll bring to this role:

• Experience in change management, enablement, learning and development, or training coordination roles within technology or SaaS environments.

• Strong documentation and technical writing skills — ability to translate complex processes into clear, accessible materials for diverse audiences.

• Strong written and verbal communication skills with the ability to adapt style and messaging across diverse cultures, languages, and regions.

• Training design and facilitation experience — comfortable designing, delivering, and iterating training for different roles and skill levels.

• Change management knowledge — understanding of how people adopt new processes and tools (ADKAR or similar frameworks).

• Resilience and composure in fast-paced, high-change environments — able to manage competing priorities without dropping quality.

• Ability to build confidence in teams navigating change — enabling others to succeed through the quality of your materials and how you show up.

Who you are:

We are always looking for amazing talent who can contribute to our growth and deliver results! Geotab is seeking a Migration Delivery Coordinator who will serve as the operational backbone of the Verizon Connect to MyGeotab migration program — ensuring actions are tracked, stakeholders are aligned, reporting is accurate, and nothing falls through the cracks. If you love fast-paced, complex program environments and thrive on keeping global teams aligned and moving forward, and are keen to join an industry leader — we would love to hear from you!

What you'll do:

As a Migration Delivery Coordinator, your key area of responsibility will be owning end-to-end operational coordination of the company's largest platform migration, keeping workstreams on track, stakeholders informed, and enterprise customer migrations progressing smoothly. You will be responsible for maintaining the program Action Tracker, producing weekly progress reports and dashboards for program leadership, and managing bespoke timelines, overlap periods, and go/no-go criteria for enterprise customers. You will also need to maintain program documentation including RACI charts, process flows, playbooks, and the Migration Wiki, while supporting the creation of enablement materials such as talk tracks and training content. You will need to work closely with cross-functional teams spanning Customer Success, Marketing, Legal, Product, Technical, Field Services, and Sales — coordinating seamlessly across global time zones to ensure alignment at every stage.

To be successful in this role you will be a calm, solutions-first communicator who influences outcomes through the quality of your contributions and how you show up in every cross-functional conversation. In addition, the successful candidate will have exceptional organizational skills, the resilience to thrive under pressure, and the discipline to manage multiple concurrent work streams without sacrificing accuracy.

How you'll make an impact:

• Maintain the program Action Tracker, ensuring all items have clear owners, due dates, and status
• Track risks, issues, and dependencies across workstreams and proactively escalate blockers
• Coordinate cross-functional activities across Customer Success, Marketing, Legal, Product, Technical, Field Services and Sales teams
• Schedule and facilitate meetings across global time zones; prepare agendas, capture minutes, and track actions to completion
• Ensure stakeholders have the information they need ahead of key decisions and checkpoints
• Produce weekly progress reports and dashboards for program leadership, flagging deviations from plan with context and recommended actions
• Maintain program documentation including RACI, process flows, playbooks, and the Migration Wiki
• Support the creation of enablement materials including talk tracks and training content
• Own end-to-end coordination of enterprise customer migrations, managing bespoke timelines, overlap periods, and stakeholder engagement
• Maintain individual migration plans for enterprise customers with clear milestones, dependencies, and go/no-go criteria

What you'll bring to this role:

• Experience in project management, operations coordination, program support, or delivery coordination roles working across multiple teams and regions.
• Excellent written and verbal communication skills with the ability to adapt style and messaging across diverse cultures, languages, and regions.
• Strong organisational skills with meticulous attention to detail and follow-through.
• Proficiency in Google Workspace (Sheets, Docs, Slides) and collaboration tools
• Experience with project tracking tools (Jira, Smartsheet, or similar)
• Ability to work autonomously across global time zones.
• Ability to manage multiple concurrent work streams and shifting priorities.
• Strong stakeholder management skills across technical and non-technical audiences.
• Ability to influence and lead through change as an individual contributor — shaping outcomes through the quality of your contributions and how you show up in cross-functional conversations.

Who you are:

We are always looking for amazing talent who can contribute to our growth and deliver results! Geotab is seeking a Technical Support Specialist who will help customers and partners utilize Geotab products by diagnosing and resolving complex hardware and software-related issues. If you love technology, and are keen to join an industry leader — we would love to hear from you!

What you'll do:

As a Technical Support Specialist your key area of responsibility will be providing technical expertise on database setup, device troubleshooting, and portal configuration while delivering product training to resellers. You will be responsible for the implementation of technical solutions via phone, chat, and email, as well as managing the return/exchange process and escalating severe concerns to management. You will also need to provide regular support for global strategic initiatives to ensure the security and confidentiality of customer data. You will need to work closely with Geotab’s internal departments, partners, and sales representatives, as well as communicate with external customers to resolve complaints.

To be successful in this role you will be a strong team player with excellent interpersonal skills and the ability to clearly communicate technical concepts in both Italian and English. The successful candidate will also be able to manage multiple timelines and contrasting priorities to ensure timely results.

How you'll make an impact:

• Support partners, customers, sales representatives and internal teams through various communication mediums (i.e., phone, chat and email).
• Provide technical expertise on database set up, user management, rules and reporting, device errors, network communications, portal configuration and navigation, product implementation and troubleshooting the Geotab hardware and software applications.
• Coordinate with internal departments on the return/exchange process for Geotab devices and accessories.
• Diagnose and resolve technical hardware and software issues involving connectivity, installation and software inquiries.
• Manage, develop and deliver product service training directly to resellers and customers.
• Provide successful resolution to all customer complaints.
• Report escalating and severe concerns/issues to management.
• Preserve the confidentiality and security of customer data and information.
• Support Geotab global strategic initiatives.

What you'll bring to the role:

Who you are:

We are always looking for amazing talent who can contribute to our growth and deliver results! Geotab is seeking a Workplace Experience Manager who will oversee all aspects of daily office operations, including facilities management, health and safety compliance, and sustainability initiatives. If you love technology and are keen to join an industry leader — we would love to hear from you!

What you'll do:

As a Workplace Experience Manager, your key area of responsibility will be maintaining a seamless, efficient, and welcoming workplace environment for all employees. You will manage the day-to-day facilities, from coordinating cleaning and maintenance to overseeing the workspace booking system and office amenities. You’ll ensure the office stays safe and compliant with health protocols while leading our local sustainability and green initiatives. You will need to work closely with Geotab’s employees, property management, and a variety of service vendors. 

To be successful in this role, you will be a reliable, detail-oriented professional who enjoys helping others and keeping things organized. In addition, the successful candidate will have strong coordination skills and the ability to manage vendor contracts and budgets effectively. You should be comfortable navigating multiple tasks at once—whether it's onboarding a new hire or coordinating a renovation—to ensure the office runs smoothly every day.

How you'll make an impact:

• Conduct daily facility inspections ensuring clean, organized workspaces and common areas.
• Coordinate with day porters, cleaning staff, and vendors for maintenance, daily operations, and scheduling to minimize office disruption.
• Manage workspace booking system (Robin App), building access coordination, visitor access, building badges, parking registration, and meeting support.
• Serve as primary contact for building emergencies, after-hours alarm notifications, security management, and coordinate with local authorities when necessary.
• Schedule preventative/emergency maintenance for HVAC, plumbing, specialized equipment (coffee machines, water systems, garage doors, sprinklers, EV chargers where applicable).
• Maintain comprehensive vendor relationships across cleaning, maintenance, food services, and security with annual contract reviews ensuring competitive pricing and compliance.
• Oversee temperature control, repair logs, deficiency tracking, warranty management, and quarterly maintenance schedules (tile floors, carpets, windows, fire equipment)/
• Manage office keys, security systems, alarm codes, emergency call trees, and review security footage for incidents when necessary.
• Maintain First Aid, CPR, AED certifications and serve as Incident Response Leader/Fire Warden.
• Coordinate quarterly safety inspections, monthly walkthroughs, and bi-annual fire drills.
• Oversee mandatory H&S training completion, accident/incident reporting, PPE inventory management, and employee health checks with documentation/refusals.
• Maintain comprehensive Safety Data Sheet (SDS) notebook with regular chemical inventory audits and update H&S policies, procedures, and employee handbooks.
• Verify contractor insurance certificates (COI) and ensure safety compliance during work.
• Oversee daily F&B operations including snack/beverage inventory, coffee machine maintenance, and coordinate daily lunch delivery services handling vendor issues (missing/late orders).
• Organize catering for internal events, maintain F&B budget compliance, conduct vendor meetings, performance reviews, and research local/sustainable food options.
• Process F&B invoices, maintain expense tracking systems, and track facility/maintenance budgets with variance reporting to management.
• Manage phone reception, visitor management (Envoy/Robin), daily office opening procedures, and coordinate with IT team on TV dashboard updates for important visits.
• Handle mail/package distribution, post office box management, courier coordination, and process/respond to Jira tickets for office-related requests.
• Provide comprehensive employee onboarding including office tours, welcome packages, IT coordination, emergency equipment locations, office etiquette, lunch programs, parking procedures, and safety protocols.
• Support construction/renovation projects by obtaining quotes, tracking spending, communicating project timelines and impacts to staff while coordinating contractors.
• Implement emergency protocols, maintain contact trees, coordinate with building management, and respond to emergency calls.
• Lead office sustainability programs, coordinate recycling with cleaning companies, partner with property management on green initiatives and environmental certifications.
• Research and implement eco-friendly practices, local environmental partnerships, and serve as office liaison for company-wide sustainability committees.
• Maintain relationships with property management, participate in tenant advisory committees, and process invoices through payment systems coordinating with finance teams.

What you'll bring to this role:

Why job seekers choose Geotab: