The role:

SoFi Mortgage is seeking a proactive and detail-oriented Production Assistant to provide essential support to our loan officers in managing the loan origination process. The Production Assistant will play a critical role in gathering borrower information, preparing loan files, and ensuring a seamless experience for clients. The successful candidate will have strong organizational skills, effective communication abilities, and a passion for customer service.

What you’ll do: 

The Production Assistant pulls and analyzes customer credit, reviews income, asset documents and understands how to structure a loan. This position also involves running DU, stacking and submitting files, requesting and clearing underwriting conditions, as well as communicating with borrowers and realtors. Primary contact between clients and Loan Originators. Taking application information over the phone and scheduling appointments. Track all requested documents in Encompass and/or Salesforce. Review received documentation within 24 hours for discrepancies, omissions, asset and income verification and Encompass updates based on verified information. Work with Mortgage Loan Originators to resolve any problems with files and documents. Comply with Company policy and procedures to ensure all files are complete. Attend team meetings. Comply with applicable state and federal compliance guidelines.

What you’ll need:

• Two years of professional office experience
• One year of mortgage or banking industry experience
• NMLS License Required under the terms of the S.A.F.E. Act of 2008 (“SAFE Act”) 
• General knowledge of FNMA, FHLMC, FHA and VA guidelines
• Prior Encompass LOS system experience or other mortgage processing software
• Proficient in Google docs 
• Excellent organizational skills and attention to detail
• Ability to manage multiple tasks/projects and deadlines simultaneously
• Excellent communication skills

Nice to have:

• Working knowledge of Encompass, Blend and/or SalesForce. 
• 1+ years of origination experience
• National and any state level NMLS licensing in the past 12 months  

Position Summary

The Mortgage Quality ControlAnalyst is responsible for performing in-depth reviews of mortgage loan files to ensure compliance with federal and state regulations, agency/investor guidelines, and internal company policies. This role identifies defects, documents findings, and provides insights to help improve loan quality and reduce organizational risk. The Analyst collaborates with Underwriting, Operations, and Compliance teams to resolve issues and support continuous quality improvement.

Key Responsibilities

Loan File Auditing

• Conduct detailed pre-funding, post-closing, or targeted audits of mortgage loan files.

• Validate accuracy of loan data, documentation, disclosures, and calculations 

• Ensure compliance with federal and state regulations (TRID, RESPA, TILA, ATR/QM, HMDA) and agency/investor requirements (Fannie Mae, Freddie Mac, FHA, VA, USDA).

• Document findings clearly and consistently, including supporting evidence and guideline references.

Quality & Compliance Review

• Identify defects, inconsistencies, and risk factors that may impact loan salability or regulatory compliance.

• Escalate complex or high-risk issues to the QA Team Lead or Manager.

• Participate in calibration sessions to ensure consistent application of guidelines.

• Support quality control checks or second-level reviews as needed.

Reporting & Documentation

• Record audit results accurately in QA systems and tracking tools.

• Assist in analyzing trends, recurring issues, and systemic risks.

• Provide clear, concise feedback to Operations and Underwriting to support corrective actions.

• Contribute to monthly/quarterly reporting as requested.
   

Collaboration & Support

• Work closely with Underwriters, Processors, Loan Officers, and Compliance partners to clarify guidelines and resolve issues.

• Provide feedback that supports training initiatives or process improvements.

• Maintain up-to-date knowledge of regulatory changes and investor updates.
   

Qualifications

• High school diploma required; Bachelor’s degree in Business, Finance, or related field preferred.

• 2–5+ years of mortgage industry experience in processing, underwriting, or quality assurance.

• Strong knowledge of mortgage regulations and agency/investor guidelines (Conventional, FHA, VA, USDA).

• Excellent attention to detail, with strong analytical and critical-thinking skills.

• Strong written and verbal communication skills.

• Proficiency in mortgage LOS systems, QC/QA platforms, and Microsoft Office Suite.

• Ability to work independently, manage priorities, and meet deadlines.
   

Key Competencies

• Regulatory & Investor Guideline Knowledge

• Risk Identification

• Documentation & Analytical Skills

• Attention to Detail

• Communication & Collaboration

• Problem-Solving

• Time Management