About the role:
Forter’s CX group owns the "face" of our products. In this role, your mission is twofold: you will define the innovative experience patterns and "agentic" flows that set the standard for all Forter products, while also taking full ownership of major, standalone strategic projects. You will lead the evolution of our platform into the agentic era, reimagining how users interact with AI-driven workflows to meet shifting market expectations. Bridging the gap between high-level strategy and technical execution, you will ensure every touchpoint in the ecosystem is seamless and value-driven. You’ll partner closely with Design and Engineering to raise our UX quality bar and embed practical AI into the fabric of the merchant experience.

What you will be doing:

• Lead Strategic Standalone Projects: Take full end-to-end ownership of major product initiatives. You will move from initial market discovery and strategy to technical execution and global launch.
• Define the "Forter Experience" Standards: Create and document the innovative experience patterns and "agentic" flows that define how merchants interact with our platform. You’ll ensure these patterns are modular and high-quality so other PMs can easily utilize them in their own features.
• Drive the Agentic Evolution: Identify and implement practical AI and automation opportunities that transform the merchant experience, moving from static dashboards to dynamic, intelligent workflows that solve complex problems for our users.
• Raise the UX Quality Bar: Partner deeply with Design and Engineering to champion a "UX-first" culture. You will be the final word on what a world-class merchant interface looks like at Forter.
• Bridge Strategy and Execution: Translate high-level business goals into actionable product roadmaps. You’ll manage the trade-offs between rapid AI innovation, technical feasibility, and a seamless user journey.
• Consult and Collaborate: Act as a "center of excellence" for other product teams, providing the blueprints and guidance they need to ensure their features feel like a native, consistent part of the Forter ecosystem.
• Measure and Iterate: Define the success metrics (Business, UX, and Data) for your initiatives and use a data-driven approach to constantly improve the efficiency and "delight" of our products.

Who are you?

• 4+ years in Product Management.
• Hands-on experience building with AI (e.g., agents, LLM‑powered features, workflow automation) and strong familiarity with current AI trends.
• Strong product sense and analytical skills; able to frame problems, define success metrics, and make data‑informed decisions.
• Demonstrated ability to partner deeply with Design, Engineering and GTM teams; excellent English communication skills.
• Ownership mindset: accountable, proactive, and comfortable leading complex initiatives end to end.

It’d be really cool if you also: 

• Have experience in one or more of these domains: fraud, risk, payments, identity, ecommerce, or analytics/dashboards.

• Have a background in UX systems/design systems, front‑end platforms, or UI component libraries.

• Prior work in multi‑product platforms where consistency and scale matter.

About us:

Digital commerce is built on trust. At every point along the eCommerce journey, businesses must make a critical decision: Can I trust this customer? Answering this simple question accurately and instantly is powerful—it can accelerate revenue growth and strengthen a company’s connection with its customers. How do we do it? Forter was founded on the insight that it's not about what is being purchased, nor where— but who is behind the interaction.

The Forter Decision Engine finds patterns across more than one billion identities in our dataset. We isolate fraudsters and protect customers—ensuring everyone gets the experience they deserve.  Given that trust is central to how we operate, Forter is very much driven by a defined set of values. We attract remarkable talent and have retention and engagement levels that are well above benchmarks. We’re meticulous about strengthening our culture as we grow and ensuring this is an environment where people can have outsized impact. 

Trust is backed by data –  Forter is a recipient of over 10 workplace and innovation awards, including: 

• Great Place to Work Certification (2021, 2022, 2023)
• Fortune’s Best Workplaces in NYC (2022)
• #3 on Fast Company’s list of “Most Innovative Finance Companies” (2022)
• Forbes Cloud 100 (2021, 2022)
• SAP Pinnacle Awards “New Partner Application Award” (2023) 
• Fintech Breakthrough Awards – Best Fraud Prevention Platform (2023)

Life as a Forterian:

We are a team of over 500 Forterians spread across 3 different continents. Since 2013, we've raised $525 million from investors such as Tiger Global, Bessemer, Sequoia Capital, March Capital and Salesforce Ventures. We're on a mission to bring trust to global digital commerce so that companies like Nordstrom, Priceline, Instacart and ASOS can block fraud, drive revenue and improve customer experience.

At Forter, we believe unique people create unique ideas, and valuable experience comes in many forms. So, even if your background doesn't match everything we have listed in the job description, we still encourage you to apply and tell us why your skills and values could be an asset to us. By welcoming different perspectives, we grow together as humans and as a company.

Forter is an Equal Employment Opportunity employer that will consider all qualified applicants, regardless of race, color, religion, gender, sexual orientation, marital status, gender identity or expression, national origin, genetics, age, disability status, protected veteran status, or any other characteristic protected by applicable law.

If you need assistance or an accommodation due to a disability, please email us at interviewaccommodation@forter.com. This information will be treated as confidential and used only for the purpose of determining an appropriate accommodation for the interview process

About the role:

Forter's Fraud and Abuse product team is at the heart of developing Forter's core offering, enabling businesses to make trust decisions about their customers through the entire customer journey. We are looking for a Senior Product Manager based in New York City (hybrid) to join our Offerings Group.

This is a unique opportunity to own a high-impact domain end-to-end — from return abuse and refund fraud to coupon exploitation and loyalty manipulation. You'll shape the product roadmap, build the GTM narrative, and work directly with merchants who deal with these problems every day. You'll develop new features alongside our R&D teams (Engineering and Analytics), build the positioning and packaging alongside our Marketing team, and gather direct feedback from our GTM teams and customers globally on their needs.

If you've lived these problems from the merchant side and you're ready to own the product that solves them, this role was built for you.

What you’ll be doing:

• Roadmap & Strategy: Work closely with the Fraud and Abuse Director (based in Tel Aviv) to define and shape the product roadmap — what gets built, what gaps exist, and what the market needs next. You are the internal expert on how abuse actually works inside a retailer, and you'll translate that expertise into product strategy.
• Feature Release Leadership: Lead the end-to-end release process for new features and capabilities — from internal training to monitoring initial adoption and feedback. You'll ensure releases meet business requirements and land well with merchants and GTM teams alike.
• Agentic AI Integration: Partner with Engineering and Analytics to shape how agentic AI tools are embedded into Forter's product offering — identifying where autonomous, multi-step AI capabilities can enhance the merchant and analyst experience, and translating those opportunities into concrete product features.
• Market Feedback Loop: Build a continuous feedback loop from merchants, GTM teams, and market signals to inform roadmap priorities and identify new opportunities for innovation in the fraud and abuse space.
• GTM Enablement & Deal Support: Act as the primary product point of contact for Sales and Customer Success teams in the NYC office. You'll support complex enterprise deals from a product perspective, present at industry conferences and webinars as Forter's abuse domain expert, and help our teams articulate the value of our solutions to merchants.
• Collateral & Material Creation: Develop the "connective tissue" between product and sales. Alongside the Product Marketing team, you'll create GTM materials, ROI frameworks, product one-pagers, and enablement documentation — making the value of Forter's abuse protection tangible and compelling to enterprise buyers.

What you’ll need:

• Domain Expertise: 5–10 years of experience in fraud and/or abuse, with meaningful time spent at or working directly with large e-commerce merchants or retailers. You have hands-on experience with return abuse, refund fraud, coupon exploitation or loyalty manipulation — and you understand these problems from the merchant's perspective, not just the vendor's.
• Product Ownership: Proven ability to own a full domain end-to-end — defining roadmaps, shipping capabilities, and driving outcomes. We're looking for someone who has led a product area with real autonomy and accountability.
• Communication: Proven ability to communicate effectively — written and verbal — to both technical and non-technical audiences. You're comfortable presenting to enterprise buyers, enabling a sales team, and writing a one-pager that lands with a merchant CFO.
• Collaboration: A natural ability to build relationships across time zones and functions. You'll be the face of the product team in our New York office while maintaining a tight-knit partnership with the team in Tel Aviv — which means you're equally comfortable running a merchant call solo and presenting a roadmap to leadership.
• Technical and Analytical Curiosity: While you don't need to be an engineer, you should be comfortable diving into data, understanding APIs, and learning the "why" behind fraud and abuse patterns — including how organized fraud rings, AI-driven policy exploitation, and cross-merchant attack patterns are evolving.
• Self-Starter Mentality: High autonomy is a feature of this role, not a caveat. You take initiative, operate independently, and hold yourself accountable — without needing to be managed closely across time zones.

About us:

Digital commerce is built on trust. At every point along the eCommerce journey, businesses must make a critical decision: Can I trust this customer? Answering this simple question accurately and instantly is powerful—it can accelerate revenue growth and strengthen a company’s connection with its customers. How do we do it? Forter was founded on the insight that it's not about what is being purchased, nor where— but who is behind the interaction.

The Forter Decision Engine finds patterns across more than one billion identities in our dataset. We isolate fraudsters and protect customers—ensuring everyone gets the experience they deserve.  Given that trust is central to how we operate, Forter is very much driven by a defined set of values. We attract remarkable talent and have retention and engagement levels that are well above benchmarks. We’re meticulous about strengthening our culture as we grow and ensuring this is an environment where people can have outsized impact. 

Trust is backed by data –  Forter is a recipient of over 10 workplace and innovation awards, including: 

• Great Place to Work Certification (2021, 2022, 2023, 2024, 2025)
• Fortune’s Best Workplaces in NYC (2022, 2023, 2024 and 2025)
• Forbes Cloud 100 (2021, 2022, 2023, 2024 and 2025)
• #3 on Fast Company’s list of “Most Innovative Finance Companies” (2022)
• Anti-Fraud Solution of the Year at the Payments Awards (2024)
• SAP Pinnacle Awards “New Partner Application Award” (2023)
• Fintech Breakthrough Awards – Best Fraud Prevention Platform (2023)

Life as a Forterian:

We are a team of over 600 Forterians spread across 3 different continents. Since 2013, we've raised $525 million from investors such as Tiger Global, Bessemer, Sequoia Capital, March Capital and Salesforce Ventures. We're on a mission to bring trust to global digital commerce so that companies like Adobe, ASOS, eBay, Instacart, Priceline and Nordstrom can block fraud, drive revenue and improve customer experience.

At Forter, we believe unique people create unique ideas, and valuable experience comes in many forms. So, even if your background doesn't match everything we have listed in the job description, we still encourage you to apply and tell us why your skills and values could be an asset to us. By welcoming different perspectives, we grow together as humans and as a company.

Benefits:

• Competitive salary 
• Restricted Stock Units (RSUs)
• Matching 401K Plan 
• Comprehensive and generous health insurance, including vision and dental coverage
• Home office allowance 
• Generous PTO policy 
• Half day Fridays

At Forter, we embrace a hybrid work model that blends in-person connection with the flexibility of remote work. Team members based near our key hubs are expected to work from the office at least three days per week. We believe that regular face-to-face collaboration fuels professional development, strengthens our culture, and builds the relationships that help teams thrive.

*Forter does not accept agency resumes. Please do not forward resumes to Forter (or any related) jobs alias or directly to any Forter employees. Forter will not be responsible for any fees related to unsolicited resumes.

Salary Range: $168,000 - $208,000 annually + bonus + equity + benefits
The referenced salary range is based on the Company's good faith belief at the time of posting. Actual compensation may vary based on factors such as geographic location, work experience, market conditions, and skill level.