Formlabs
Formlabs is bringing ground-breaking professional 3D printers to the desktop of every designer, engineer, researcher, and artist in the world. We launched our first product in 2012 with a team of 10 in a small Cambridge office, and have been growing triple digits in just about every measure since then. Now we’re a diverse team of 100 strong across hardware, software, materials, and user-facing roles.
We’re on a mission to build the best team anywhere and we’re looking for creative, curious and resourceful people who are ready to take on any challenge. Join us.
Pick a job to read the details
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Do you want to change how the world creates?
At Formlabs, we’re building the tools that make it possible for anyone to bring their ideas to life, from cutting-edge products to life-saving medical devices. Our 3D printing technology powers innovation at more than 50,000 industry leaders worldwide, including Apple, Google, Tesla, New Balance, and NASA. Together, we’re helping everyone design, prototype, and manufacture faster than ever before.
Our Services team leverages their business and technical expertise to assist our direct customers, distributors and resellers in serving their clients by resolving technical issues, investigating machine errors, evaluating printer logs, and teaching technical knowledge.
We're looking for a talented and multilingual Customer Support Agent to service our growing markets in the EMEA region. If you love building business relationships, providing outstanding service, sharing your technical knowledge, and using both your Italian and English, we want to hear from you!
The Job:
- Support our direct customers, distributors and resellers in the EMEA region with technical and business inquiries, by phone, email or chat
- Become an educator: train direct customers, resellers using your technical expertise of Formlabs printers
- Help resellers deliver outstanding service to their customers
- Collaborate on solving technical issues with our global engineering team
You:
- Are business-fluent in written and spoken in Italian and English
- Can quickly resolve technical issues - don't worry, we will provide you with the technical training you need
- Enjoy connecting with people and are a great listener
- Are comfortable and conscientious when speaking on the phone
- Have exceptional writing skills and make use of proper spelling and grammar
Bonus Skills:
- Passion for 3D printing and emerging technologies
- Experience in a fast-growing startup environment
We Offer:
- Hybrid work
- Catered lunch at the office 3 days per week
- Private health insurance with Medicare (Blue package + hospital coverage)
- A monthly or quarterly public transportation pass for Budapest
- Shares in the company (we're a double unicorn company!)
- Free beverages and snacks at the office
- All You Can Move sports pass with 9500 HUF monthly allowance
- Free 3D prints
- An inclusive, dog-friendly office with diverse and inspiring colleagues
- Development opportunities both in-house and off-site
- Fun team events
We build amazing things. Come join us!
We are an equal opportunity employer and value diversity in our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Even if you don't check every box, but see yourself contributing, please apply. Help us build an inclusive community that will change the face of 3D printing.
Your personal data is processed in accordance with our Privacy Policy. If you have any questions or wish to exercise your rights under applicable privacy and data protection laws, please contact us at privacy@formlabs.com.
Ready to apply?
Apply to Formlabs
Technical Customer Support Agent - Italian speaking
Share this job
Do you want to change how the world creates?
At Formlabs, we’re building the tools that make it possible for anyone to bring their ideas to life, from cutting-edge products to life-saving medical devices. Our 3D printing technology powers innovation at more than 50,000 industry leaders worldwide, including Apple, Google, Tesla, New Balance, and NASA. Together, we’re helping everyone design, prototype, and manufacture faster than ever before.
Our Services team leverages their business and technical expertise to assist our direct customers, distributors and resellers in serving their clients by resolving technical issues, investigating machine errors, evaluating printer logs, and teaching technical knowledge.
We're looking for a talented and multilingual Customer Service Agent to service our growing markets in the EMEA region. If you love building business relationships, providing outstanding service, sharing your technical knowledge, and using both your Italian and English, we want to hear from you!
The Job:
- Support our direct customers, distributors and resellers in the EMEA region with technical and business inquiries, by phone, email or chat
- Become an educator: train direct customers, resellers using your technical expertise of Formlabs printers
- Help resellers deliver outstanding service to their customers
- Collaborate on solving technical issues with our global engineering team
You:
- Are business-fluent in written and spoken in Italian and English
- Can quickly resolve technical issues - don't worry, we will provide you with the technical training you need
- Enjoy connecting with people and are a great listener
- Are comfortable and conscientious when speaking on the phone
- Have exceptional writing skills and make use of proper spelling and grammar
Bonus Skills:
- Passion for 3D printing and emerging technologies
- Experience in a fast-growing startup environment
We Offer:
- Hybrid work
- Catered lunch at the office 3 days per week
- Private health insurance with Medicare (Blue package + hospital coverage)
- A monthly or quarterly public transportation pass for Budapest
- Shares in the company (we're a double unicorn company!)
- Free beverages and snacks at the office
- All You Can Move sports pass with 9500 HUF monthly allowance
- Free 3D prints
- An inclusive, dog-friendly office with diverse and inspiring colleagues
- Development opportunities both in-house and off-site
- Fun team events
We build amazing things. Come join us!
We are an equal opportunity employer and value diversity in our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Even if you don't check every box, but see yourself contributing, please apply. Help us build an inclusive community that will change the face of 3D printing.
Your personal data is processed in accordance with our Privacy Policy. If you have any questions or wish to exercise your rights under applicable privacy and data protection laws, please contact us at privacy@formlabs.com.
Ready to apply?
Apply to Formlabs
About Formlabs:
Do you want to change how the world creates?
At Formlabs, we’re building the tools that make it possible for anyone to bring their ideas to life, from cutting-edge products to life-saving medical devices. Our 3D printing technology powers innovation at more than 50,000 industry leaders worldwide, including Apple, Google, Tesla, New Balance, and NASA. Together, we’re helping everyone design, prototype, and manufacture faster than ever before.
We’re a team of hands-on builders, engineers, and innovators reinventing how the world makes physical things. If you’re ready to shape the future of fabrication, come build it with us.
As the dedicated Field Service Technician for Formlabs, you will be the primary technical point of contact and face of our company across the North America. This is a role where you will be traveling 80% or more of the time.
You will be responsible for the full lifecycle of the customer's on-site experience: from the initial installation and commissioning of equipment to delivering comprehensive user training and performing critical repairs. You are not just fixing machines; you are empowering customers to use them.
The Challenge:
- Installation & Customer Training (On-Site)
- Equipment Installation: Travel to customer sites to unpack, install, commission, and calibrate new 3D printing systems.
- User Training: Conduct structured on-site training sessions for new and existing customers. You will teach them how to operate the machinery, utilize software, and perform basic maintenance.
- Demonstrations: Perform live product demos to inspire confidence in the technology and ensure the customer team is fully up to speed.
- Break-Fix & Maintenance (On-Site)
- Rapid Response: Act as a deployable resource for customers facing downtime, often traveling on short notice to perform urgent repairs.
- Preventative Maintenance: Manage a schedule of annual maintenance visits, ensuring all warrantied customers are serviced within their 90-day target window.
- Troubleshooting: Employ critical thinking to diagnose electromechanical issues and achieve "single visit resolutions" to minimize travel and downtime.
- Logistics & Reporting
- Visit Volume: Execute a high volume of activity.
- Travel Management: Independently manage a complex travel schedule (flights, trains, hotels, rental cars) and submit expenses on time.
- Documentation: Maintain meticulous records of installations, training sessions completed, and repairs in Salesforce.
Your Profile:
- Bachelor's degree or equivalent in a STEM-related field
- You have hands-on repair experience
- You have a valid passport
- You are capable of performing job function utilizing written procedures, verbal instructions and visual aids
- Ability to work independently with little direct supervision while traveling 80+% of the time
- You are located in close proximity to Hartsfield-Jackson Atlanta International Airport
Bonus Skills:
- Experience in Dental/Medical applications
- Experience with CAD/CAM
- Experience with 3D printing technologies and materials.
Our Benefits & Perks:
- Robust equity program to build future wealth through RSUs
- Comprehensive healthcare coverage (Medical, Dental, Vision)
- 401K matching and access to financial advisors
- Generous paid Parental Leave (up to 16 weeks)
- Tenure-based paid Sabbatical Leave (up to 6 weeks)
- Regular sponsored professional development opportunities
- Many opt-in culture events across our diverse community
- And of course… unlimited 3D prints
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Even if you don't check every box, but see yourself contributing, please apply. Help us build an inclusive community that will change the face of 3D printing.
Compensation
We are all owners of Formlabs and direct beneficiaries of our success. We believe that equity is a critical component of compensation at Formlabs, and we want our newest team members to understand the potential value of their equity compensation. Full time employees receive equity, in the form of RSUs. Your financial investment will grow with us in accordance to your impact.
At Formlabs, base pay is one part of our total compensation package and is determined within a range. Your base pay will depend on your skills, qualifications, experience, location and expected impact on the organization.
Ready to apply?
Apply to Formlabs
About Formlabs:
Do you want to change how the world creates?
At Formlabs, we’re building the tools that make it possible for anyone to bring their ideas to life, from cutting-edge products to life-saving medical devices. Our 3D printing technology powers innovation at more than 50,000 industry leaders worldwide, including Apple, Google, Tesla, New Balance, and NASA. Together, we’re helping everyone design, prototype, and manufacture faster than ever before.
We’re a team of hands-on builders, engineers, and innovators reinventing how the world makes physical things. If you’re ready to shape the future of fabrication, come build it with us.
As the dedicated Customer Support Field Engineer / Field Service Technician for Formlabs, you will be the primary technical point of contact and face of our company across the North America. This is a role where you will be traveling 80% or more of the time.
You will be responsible for the full lifecycle of the customer's on-site experience: from the initial installation and commissioning of equipment to delivering comprehensive user training and performing critical repairs. You are not just fixing machines; you are empowering customers to use them.
The Challenge:
- Installation & Customer Training (On-Site)
- Equipment Installation: Travel to customer sites to unpack, install, commission, and calibrate new 3D printing systems.
- User Training: Conduct structured on-site training sessions for new and existing customers. You will teach them how to operate the machinery, utilize software, and perform basic maintenance.
- Demonstrations: Perform live product demos to inspire confidence in the technology and ensure the customer team is fully up to speed.
- Break-Fix & Maintenance (On-Site)
- Rapid Response: Act as a deployable resource for customers facing downtime, often traveling on short notice to perform urgent repairs.
- Preventative Maintenance: Manage a schedule of annual maintenance visits, ensuring all warrantied customers are serviced within their 90-day target window.
- Troubleshooting: Employ critical thinking to diagnose electromechanical issues and achieve "single visit resolutions" to minimize travel and downtime.
- Logistics & Reporting
- Visit Volume: Execute a high volume of activity.
- Travel Management: Independently manage a complex travel schedule (flights, trains, hotels, rental cars) and submit expenses on time.
- Documentation: Maintain meticulous records of installations, training sessions completed, and repairs in Salesforce.
Your Profile:
- Bachelor's degree or equivalent in a STEM-related field
- You have hands-on repair experience
- You have a valid passport
- You are capable of performing job function utilizing written procedures, verbal instructions and visual aids
- Ability to work independently with little direct supervision while traveling 80+% of the time
- You are located in close proximity to Hartsfield-Jackson Atlanta International Airport
Bonus Skills:
- Experience in Dental/Medical applications
- Experience with CAD/CAM
- Experience with 3D printing technologies and materials.
Our Benefits & Perks:
- Robust equity program to build future wealth through RSUs
- Comprehensive healthcare coverage (Medical, Dental, Vision)
- 401K matching and access to financial advisors
- Generous paid Parental Leave (up to 16 weeks)
- Tenure-based paid Sabbatical Leave (up to 6 weeks)
- Regular sponsored professional development opportunities
- Many opt-in culture events across our diverse community
- And of course… unlimited 3D prints
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Even if you don't check every box, but see yourself contributing, please apply. Help us build an inclusive community that will change the face of 3D printing.
Compensation
We are all owners of Formlabs and direct beneficiaries of our success. We believe that equity is a critical component of compensation at Formlabs, and we want our newest team members to understand the potential value of their equity compensation. Full time employees receive equity, in the form of RSUs. Your financial investment will grow with us in accordance to your impact.
At Formlabs, base pay is one part of our total compensation package and is determined within a range. Your base pay will depend on your skills, qualifications, experience, location and expected impact on the organization.
Ready to apply?
Apply to Formlabs
To reinvent an industry, you have to build the best team. Join Formlabs if you want to bring ground-breaking professional 3D printers to the desktop of every designer, engineer, researcher, and artist in the world.
Our primary goal is to give our customers the best tools with an amazing experience. At Formlabs, that means answering every question, no matter how small, and providing the resources to empower our users to innovate and create.
If you love new technology and are a natural problem-solver and a great communicator in Japanese and English we want you on the Customer Service team.
The Job:
- Support users in learning the ins and outs of 3D printing via phone and email
- Can go on-site fix missions to fix critical hardware issues
- Make our business partners an expert in our product
- Keep customers ridiculously happy
- Feed customer reports back to our international engineering team
You:
- Are business-fluent in spoken and written Japanese and English, additional languages are a bonus
- Experienced in electronic and mechanical product servicing process with strong hands-on ability
- You care about customers and are a communication expert
- Like to demonstrate expertise and are capable of leading the customer to a resolution
- Know how to avoid or solve conflicts and have great analytical skills
- Are good in administrative tasks and are not afraid of long to-do lists
Bonus Skills:
- Experience with 3D modeling, printing and digital fabrication
- Experience providing technical support for hardware products
- Familiarity with ticket or case management systems (e.g. ServiceCloud)
- Experience in fast growing start up environment
We Offer:
- An inclusive work environment with inspiring colleagues
- An exceptionally fast growing company in a highly disruptive industry
- Shares in the company for full-time employees
- Unlimited 3D prints
We build amazing things. Come join us!
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Even if you don't check every box, but see yourself contributing, please apply. Help us build an inclusive community that will change the face of 3D printing.
Ready to apply?
Apply to Formlabs
Technical Customer Support Agent - German speaking
Share this job
Do you want to change how the world creates?
At Formlabs, we’re building the tools that make it possible for anyone to bring their ideas to life, from cutting-edge products to life-saving medical devices. Our 3D printing technology powers innovation at more than 50,000 industry leaders worldwide, including Apple, Google, Tesla, New Balance, and NASA. Together, we’re helping everyone design, prototype, and manufacture faster than ever before.
Our Services team leverages their business and technical expertise to assist our direct customers, distributors and resellers in serving their clients by resolving technical issues, investigating machine errors, evaluating printer logs, and teaching technical knowledge.
We're looking for a talented and multilingual Customer Service Agent to service our growing markets in the EMEA region. If you love building business relationships, providing outstanding service, sharing your technical knowledge, and using both your German and English, we want to hear from you!
The Job:
- Support our direct customers, distributors and resellers in the EMEA region with technical and business inquiries, by phone, email or chat
- Become an educator: train direct customers, resellers using your technical expertise of Formlabs printers
- Help resellers deliver outstanding service to their customers
- Collaborate on solving technical issues with our global engineering team
You:
- Are business-fluent in written and spoken in German and English
- Can quickly resolve technical issues - don't worry, we will provide you with the technical training you need
- Enjoy connecting with people and are a great listener
- Are comfortable and conscientious when speaking on the phone
- Have exceptional writing skills and make use of proper spelling and grammar
Bonus Skills:
- Passion for 3D printing and emerging technologies
- Experience in a fast-growing startup environment
We Offer:
- Hybrid work
- Catered lunch at the office 3 days per week
- Private health insurance with Medicare (Blue package + hospital coverage)
- A monthly or quarterly public transportation pass for Budapest
- Shares in the company (we're a double unicorn company!)
- Free beverages and snacks at the office
- All You Can Move sports pass with 9500 HUF monthly allowance
- Free 3D prints
- An inclusive, dog-friendly office with diverse and inspiring colleagues
- Development opportunities both in-house and off-site
- Fun team events
We build amazing things. Come join us!
We are an equal opportunity employer and value diversity in our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Even if you don't check every box, but see yourself contributing, please apply. Help us build an inclusive community that will change the face of 3D printing.
Your personal data is processed in accordance with our Privacy Policy. If you have any questions or wish to exercise your rights under applicable privacy and data protection laws, please contact us at privacy@formlabs.com.
Ready to apply?
Apply to Formlabs
About Formlabs:
Do you want to change how the world creates?
At Formlabs, we’re building the tools that make it possible for anyone to bring their ideas to life, from cutting-edge products to life-saving medical devices. Our 3D printing technology powers innovation at more than 50,000 industry leaders worldwide, including Apple, Google, Tesla, New Balance, and NASA. Together, we’re helping everyone design, prototype, and manufacture faster than ever before.
We’re a team of hands-on builders, engineers, and innovators reinventing how the world makes physical things. If you’re ready to shape the future of fabrication, come build it with us.
Your Impact:
To serve as the primary gateway for our customers, providing unparalleled support and education. We are committed to being the first point of contact, offering expertise and assistance that goes beyond problem-solving. Our goal is to empower users by delivering clear, reliable guidance and fostering a culture of continuous learning. As ambassadors of Formlabs, we strive to create a positive and impactful customer experience, ensuring that every interaction leaves our users more informed, confident, and satisfied with their Formlabs products.
What You’ll Do:
- Accept and work on customer cases through multiple channels, including email and phone conversations with our customers
- Respond within the published Service Level Agreements, and promise to our customers
- Log all contacts in cases and provide technical support, diagnosis, and customer education opportunities in an effort to keep them printing and machines working, towards issue resolutions
- Dispatch replacement parts, hardware, and software, along with instructions and guidance per business guidelines
- Work with Services peers and Formlabs teams to be the voice of the customer on software and hardware-related feedback
- Learn our products, and print for yourself and for our customers
About You:
- 1+ years of customer service (contact center, field services), education (early ed teachers) or hardware support experience
- High School degree or equivalent
- Strong written and verbal empathetic communication skill
Bonus Skills:
- Technical retail experience (i.e., Apple Genius bar, Geek squad)
- Experience in Dental (hygienist, lab technician, etc)
- Experience in Additive Manufacturing
- STEM degree
- Fluency in Spanish or French
Our Benefits & Perks:
- Robust equity program to build future wealth through RSUs
- Comprehensive healthcare coverage (Medical, Dental, Vision)
- 401K matching and access to financial advisors
- Generous paid Parental Leave (up to 16 weeks)
- Tenure-based paid Sabbatical Leave (up to 6 weeks)
- Flexible Out of Office Plan – Take time when you need it
- Ample on-site parking & pre-tax commuter benefits
- Healthy on-site lunches, snacks, beverages, & treats
- Regular sponsored professional development opportunities
- Many opt-in culture events across our diverse community
- And of course… unlimited 3D prints
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Even if you don't check every box, but see yourself contributing, please apply. Help us build an inclusive community that will change the face of 3D printing.
Compensation
We are all owners of Formlabs and direct beneficiaries of our success. We believe that equity is a critical component of compensation at Formlabs, and we want our newest team members to understand the potential value of their equity compensation. Full time employees receive equity, in the form of RSUs. Your financial investment will grow with us in accordance to your impact.
At Formlabs, base pay is one part of our total compensation package and is determined within a range. Your base pay will depend on your skills, qualifications, experience, location and expected impact on the organization.
Ready to apply?
Apply to Formlabs
About Formlabs:
Do you want to change how the world creates?
At Formlabs, we’re building the tools that make it possible for anyone to bring their ideas to life, from cutting-edge products to life-saving medical devices. Our 3D printing technology powers innovation at more than 50,000 industry leaders worldwide, including Apple, Google, Tesla, New Balance, and NASA. Together, we’re helping everyone design, prototype, and manufacture faster than ever before.
We’re a team of hands-on builders, engineers, and innovators reinventing how the world makes physical things. If you’re ready to shape the future of fabrication, come build it with us.
Your Impact:
To serve as the primary gateway for our customers, providing unparalleled support and education. We are committed to being the first point of contact, offering expertise and assistance that goes beyond problem-solving. Our goal is to empower users by delivering clear, reliable guidance and fostering a culture of continuous learning. As ambassadors of Formlabs, we strive to create a positive and impactful customer experience, ensuring that every interaction leaves our users more informed, confident, and satisfied with their Formlabs products.
What You’ll Do:
- Accept and work on customer cases through multiple channels, including email and phone conversations with our customers
- Respond within the published Service Level Agreements, and promise to our customers
- Log all contacts in cases and provide technical support, diagnosis, and customer education opportunities in an effort to keep them printing and machines working, towards issue resolutions
- Dispatch replacement parts, hardware, and software, along with instructions and guidance per business guidelines
- Work with Services peers and Formlabs teams to be the voice of the customer on software and hardware-related feedback
- Learn our products, and print for yourself and for our customers
About You:
- 1+ years of customer service (contact center, field services), education (early ed teachers) or hardware support experience
- High School degree or equivalent
- Strong written and verbal empathetic communication skill
Bonus Skills:
- Technical retail experience (i.e., Apple Genius bar, Geek squad)
- Experience in Dental (hygienist, lab technician, etc)
- Experience in Additive Manufacturing
- STEM degree
- Fluency in Spanish or French
Our Benefits & Perks:
- Robust equity program to build future wealth through RSUs
- Comprehensive healthcare coverage (Medical, Dental, Vision)
- 401K matching and access to financial advisors
- Generous paid Parental Leave (up to 16 weeks)
- Tenure-based paid Sabbatical Leave (up to 6 weeks)
- Flexible Out of Office Plan – Take time when you need it
- Ample on-site parking & pre-tax commuter benefits
- Healthy on-site lunches, snacks, beverages, & treats
- Regular sponsored professional development opportunities
- Many opt-in culture events across our diverse community
- And of course… unlimited 3D prints
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Even if you don't check every box, but see yourself contributing, please apply. Help us build an inclusive community that will change the face of 3D printing.
Compensation
We are all owners of Formlabs and direct beneficiaries of our success. We believe that equity is a critical component of compensation at Formlabs, and we want our newest team members to understand the potential value of their equity compensation. Full time employees receive equity, in the form of RSUs. Your financial investment will grow with us in accordance to your impact.
At Formlabs, base pay is one part of our total compensation package and is determined within a range. Your base pay will depend on your skills, qualifications, experience, location and expected impact on the organization.
Ready to apply?
Apply to Formlabs
About Formlabs:
Do you want to change how the world creates?
At Formlabs, we’re building the tools that make it possible for anyone to bring their ideas to life, from cutting-edge products to life-saving medical devices. Our 3D printing technology powers innovation at more than 50,000 industry leaders worldwide, including Apple, Google, Tesla, New Balance, and NASA. Together, we’re helping everyone design, prototype, and manufacture faster than ever before.
We’re a team of hands-on builders, engineers, and innovators reinventing how the world makes physical things. If you’re ready to shape the future of fabrication, come build it with us.
Your Impact:
To serve as the primary gateway for our customers, providing unparalleled support and education. We are committed to being the first point of contact, offering expertise and assistance that goes beyond problem-solving. Our goal is to empower users by delivering clear, reliable guidance and fostering a culture of continuous learning. As ambassadors of Formlabs, we strive to create a positive and impactful customer experience, ensuring that every interaction leaves our users more informed, confident, and satisfied with their Formlabs products.
What You’ll Do:
- Accept and work on customer cases through multiple channels, including email and phone conversations with our customers
- Respond within the published Service Level Agreements, and promise to our customers
- Log all contacts in cases and provide technical support, diagnosis, and customer education opportunities in an effort to keep them printing and machines working, towards issue resolutions
- Dispatch replacement parts, hardware, and software, along with instructions and guidance per business guidelines
- Work with Services peers and Formlabs teams to be the voice of the customer on software and hardware-related feedback
- Learn our products, and print for yourself and for our customers
About You:
- 1+ years of customer service (contact center, field services), education (early ed teachers) or hardware support experience
- High School degree or equivalent
- Strong written and verbal empathetic communication skill
Bonus Skills:
- Technical retail experience (i.e., Apple Genius bar, Geek squad)
- Experience in Dental (hygienist, lab technician, etc)
- Experience in Additive Manufacturing
- STEM degree
- Fluency in Spanish or French
Our Benefits & Perks:
- Robust equity program to build future wealth through RSUs
- Comprehensive healthcare coverage (Medical, Dental, Vision)
- 401K matching and access to financial advisors
- Generous paid Parental Leave (up to 16 weeks)
- Tenure-based paid Sabbatical Leave (up to 6 weeks)
- Flexible Out of Office Plan – Take time when you need it
- Ample on-site parking & pre-tax commuter benefits
- Healthy on-site lunches, snacks, beverages, & treats
- Regular sponsored professional development opportunities
- Many opt-in culture events across our diverse community
- And of course… unlimited 3D prints
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Even if you don't check every box, but see yourself contributing, please apply. Help us build an inclusive community that will change the face of 3D printing.
Compensation
We are all owners of Formlabs and direct beneficiaries of our success. We believe that equity is a critical component of compensation at Formlabs, and we want our newest team members to understand the potential value of their equity compensation. Full time employees receive equity, in the form of RSUs. Your financial investment will grow with us in accordance to your impact.
At Formlabs, base pay is one part of our total compensation package and is determined within a range. Your base pay will depend on your skills, qualifications, experience, location and expected impact on the organization.
Ready to apply?
Apply to Formlabs
Technical Customer Support Agent - French speaking
Share this job
Do you want to change how the world creates?
At Formlabs, we’re building the tools that make it possible for anyone to bring their ideas to life, from cutting-edge products to life-saving medical devices. Our 3D printing technology powers innovation at more than 50,000 industry leaders worldwide, including Apple, Google, Tesla, New Balance, and NASA. Together, we’re helping everyone design, prototype, and manufacture faster than ever before.
Our Services team leverages their business and technical expertise to assist our direct customers, distributors and resellers in serving their clients by resolving technical issues, investigating machine errors, evaluating printer logs, and teaching technical knowledge.
We're looking for a talented and multilingual Technical Customer Service Agent to service our growing markets in the EMEA region. If you love building business relationships, providing outstanding service, sharing your technical knowledge, and using both your French and English, we want to hear from you!
The Job:
- Support our direct customers, distributors and resellers in the EMEA region with technical and business inquiries, by phone, email or chat
- Become an educator: train direct customers, resellers using your technical expertise of Formlabs printers
- Help resellers deliver outstanding service to their customers
- Collaborate on solving technical issues with our global engineering team
You:
- Are business-fluent in written and spoken in French and English
- Can quickly resolve technical issues - don't worry, we will provide you with the technical training you need
- Enjoy connecting with people and are a great listener
- Are comfortable and conscientious when speaking on the phone
- Have exceptional writing skills and make use of proper spelling and grammar
Bonus Skills:
- Passion for 3D printing and emerging technologies
- Experience in a fast-growing startup environment
We Offer:
- Hybrid work
- Catered lunch at the office 3 days per week
- Private health insurance with Medicare (Blue package + hospital coverage)
- A monthly or quarterly public transportation pass for Budapest
- Shares in the company (we're a double unicorn company!)
- Free beverages and snacks at the office
- All You Can Move sports pass with 9500 HUF monthly allowance
- Free 3D prints
- An inclusive, dog-friendly office with diverse and inspiring colleagues
- Development opportunities both in-house and off-site
- Fun team events
We build amazing things. Come join us!
We are an equal opportunity employer and value diversity in our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Even if you don't check every box, but see yourself contributing, please apply. Help us build an inclusive community that will change the face of 3D printing.
Your personal data is processed in accordance with our Privacy Policy. If you have any questions or wish to exercise your rights under applicable privacy and data protection laws, please contact us at privacy@formlabs.com.
Ready to apply?
Apply to Formlabs
Do you want to change how the world creates?
At Formlabs, we’re building the tools that make it possible for anyone to bring their ideas to life, from cutting-edge products to life-saving medical devices. Our 3D printing technology powers innovation at more than 50,000 industry leaders worldwide, including Apple, Google, Tesla, New Balance, and NASA. Together, we’re helping everyone design, prototype, and manufacture faster than ever before.
Our Services team leverages their business and technical expertise to assist our direct customers, distributors and resellers in serving their clients by resolving technical issues, investigating machine errors, evaluating printer logs, and teaching technical knowledge.
We're looking for a talented and multilingual Technical Customer Service Agent to service our growing markets in the EMEA region. If you love building business relationships, providing outstanding service, sharing your technical knowledge, and using both your French and English, we want to hear from you!
The Job:
- Support our direct customers, distributors and resellers in the EMEA region with technical and business inquiries, by phone, email or chat
- Become an educator: train direct customers, resellers using your technical expertise of Formlabs printers
- Help resellers deliver outstanding service to their customers
- Collaborate on solving technical issues with our global engineering team
You:
- Are business-fluent in written and spoken in French and English
- Can quickly resolve technical issues - don't worry, we will provide you with the technical training you need
- Enjoy connecting with people and are a great listener
- Are comfortable and conscientious when speaking on the phone
- Have exceptional writing skills and make use of proper spelling and grammar
Bonus Skills:
- Passion for 3D printing and emerging technologies
- Experience in a fast-growing startup environment
We Offer:
- Hybrid work
- Catered lunch at the office 3 days per week
- Private health insurance with Medicare (Blue package + hospital coverage)
- A monthly or quarterly public transportation pass for Budapest
- Shares in the company (we're a double unicorn company!)
- Free beverages and snacks at the office
- All You Can Move sports pass with 9500 HUF monthly allowance
- Free 3D prints
- An inclusive, dog-friendly office with diverse and inspiring colleagues
- Development opportunities both in-house and off-site
- Fun team events
We build amazing things. Come join us!
We are an equal opportunity employer and value diversity in our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Even if you don't check every box, but see yourself contributing, please apply. Help us build an inclusive community that will change the face of 3D printing.
Your personal data is processed in accordance with our Privacy Policy. If you have any questions or wish to exercise your rights under applicable privacy and data protection laws, please contact us at privacy@formlabs.com.
Ready to apply?
Apply to Formlabs
Do you want to change how the world creates?
At Formlabs, we’re building the tools that make it possible for anyone to bring their ideas to life, from cutting-edge products to life-saving medical devices. Our 3D printing technology powers innovation at more than 50,000 industry leaders worldwide, including Apple, Google, Tesla, New Balance, and NASA. Together, we’re helping everyone design, prototype, and manufacture faster than ever before.
Our Services team leverages their business and technical expertise to assist our direct customers, distributors and resellers in serving their clients by resolving technical issues, investigating machine errors, evaluating printer logs, and teaching technical knowledge.
We're looking for a talented and multilingual Technical Customer Service Agent to service our growing markets in the EMEA region. If you love building business relationships, providing outstanding service, sharing your technical knowledge, and using both your Italian and English, we want to hear from you!
The Job:
- Support our direct customers, distributors and resellers in the EMEA region with technical and business inquiries, by phone, email or chat
- Become an educator: train direct customers, resellers using your technical expertise of Formlabs printers
- Help resellers deliver outstanding service to their customers
- Collaborate on solving technical issues with our global engineering team
You:
- Are business-fluent in written and spoken in Italian and English
- Can quickly resolve technical issues - don't worry, we will provide you with the technical training you need
- Enjoy connecting with people and are a great listener
- Are comfortable and conscientious when speaking on the phone
- Have exceptional writing skills and make use of proper spelling and grammar
Bonus Skills:
- Passion for 3D printing and emerging technologies
- Experience in a fast-growing startup environment
We Offer:
- Hybrid work
- Catered lunch at the office 3 days per week
- Private health insurance with Medicare (Blue package + hospital coverage)
- A monthly or quarterly public transportation pass for Budapest
- Shares in the company (we're a double unicorn company!)
- Free beverages and snacks at the office
- All You Can Move sports pass with 9500 HUF monthly allowance
- Free 3D prints
- An inclusive, dog-friendly office with diverse and inspiring colleagues
- Development opportunities both in-house and off-site
- Fun team events
We build amazing things. Come join us!
We are an equal opportunity employer and value diversity in our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Even if you don't check every box, but see yourself contributing, please apply. Help us build an inclusive community that will change the face of 3D printing.
Your personal data is processed in accordance with our Privacy Policy. If you have any questions or wish to exercise your rights under applicable privacy and data protection laws, please contact us at privacy@formlabs.com.
Ready to apply?
Apply to Formlabs
Do you want to change how the world creates?
At Formlabs, we’re building the tools that make it possible for anyone to bring their ideas to life, from cutting-edge products to life-saving medical devices. Our 3D printing technology powers innovation at more than 50,000 industry leaders worldwide, including Apple, Google, Tesla, New Balance, and NASA. Together, we’re helping everyone design, prototype, and manufacture faster than ever before.
Our Services team leverages their business and technical expertise to assist our direct customers, distributors and resellers in serving their clients by resolving technical issues, investigating machine errors, evaluating printer logs, and teaching technical knowledge.
We're looking for a talented and multilingual Technical Customer Service Agent to service our growing markets in the EMEA region. If you love building business relationships, providing outstanding service, sharing your technical knowledge, and using both your German and English, we want to hear from you!
The Job:
- Support our direct customers, distributors and resellers in the EMEA region with technical and business inquiries, by phone, email or chat
- Become an educator: train direct customers, resellers using your technical expertise of Formlabs printers
- Help resellers deliver outstanding service to their customers
- Collaborate on solving technical issues with our global engineering team
You:
- Are business-fluent in written and spoken in German and English
- Can quickly resolve technical issues - don't worry, we will provide you with the technical training you need
- Enjoy connecting with people and are a great listener
- Are comfortable and conscientious when speaking on the phone
- Have exceptional writing skills and make use of proper spelling and grammar
Bonus Skills:
- Passion for 3D printing and emerging technologies
- Experience in a fast-growing startup environment
We Offer:
- Hybrid work
- Catered lunch at the office 3 days per week
- Private health insurance with Medicare (Blue package + hospital coverage)
- A monthly or quarterly public transportation pass for Budapest
- Shares in the company (we're a double unicorn company!)
- Free beverages and snacks at the office
- All You Can Move sports pass with 9500 HUF monthly allowance
- Free 3D prints
- An inclusive, dog-friendly office with diverse and inspiring colleagues
- Development opportunities both in-house and off-site
- Fun team events
We build amazing things. Come join us!
We are an equal opportunity employer and value diversity in our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Even if you don't check every box, but see yourself contributing, please apply. Help us build an inclusive community that will change the face of 3D printing.
Your personal data is processed in accordance with our Privacy Policy. If you have any questions or wish to exercise your rights under applicable privacy and data protection laws, please contact us at privacy@formlabs.com.
Ready to apply?
Apply to Formlabs
About Formlabs:
Do you want to change how the world creates?
At Formlabs, we’re building the tools that make it possible for anyone to bring their ideas to life, from cutting-edge products to life-saving medical devices. Our 3D printing technology powers innovation at more than 50,000 industry leaders worldwide, including Apple, Google, Tesla, New Balance, and NASA. Together, we’re helping everyone design, prototype, and manufacture faster than ever before.
We’re a team of hands-on builders, engineers, and innovators reinventing how the world makes physical things. If you’re ready to shape the future of fabrication, come build it with us.
As the dedicated Field Service Technician for Formlabs, you will be the primary technical point of contact and face of our company across the North America. This is a role where you will be traveling 80% or more of the time.
You will be responsible for the full lifecycle of the customer's on-site experience: from the initial installation and commissioning of equipment to delivering comprehensive user training and performing critical repairs. You are not just fixing machines; you are empowering customers to use them.
The Challenge:
- Installation & Customer Training (On-Site)
- Equipment Installation: Travel to customer sites to unpack, install, commission, and calibrate new 3D printing systems.
- User Training: Conduct structured on-site training sessions for new and existing customers. You will teach them how to operate the machinery, utilize software, and perform basic maintenance.
- Demonstrations: Perform live product demos to inspire confidence in the technology and ensure the customer team is fully up to speed.
- Break-Fix & Maintenance (On-Site)
- Rapid Response: Act as a deployable resource for customers facing downtime, often traveling on short notice to perform urgent repairs.
- Preventative Maintenance: Manage a schedule of annual maintenance visits, ensuring all warrantied customers are serviced within their 90-day target window.
- Troubleshooting: Employ critical thinking to diagnose electromechanical issues and achieve "single visit resolutions" to minimize travel and downtime.
- Logistics & Reporting
- Visit Volume: Execute a high volume of activity.
- Travel Management: Independently manage a complex travel schedule (flights, trains, hotels, rental cars) and submit expenses on time.
- Documentation: Maintain meticulous records of installations, training sessions completed, and repairs in Salesforce.
Your Profile:
- Bachelor's degree or equivalent in a STEM-related field
- You have hands-on repair experience
- You have a valid passport
- You are capable of performing job function utilizing written procedures, verbal instructions and visual aids
- Ability to work independently with little direct supervision while traveling 80+% of the time
- You are located in close proximity to Hartsfield-Jackson Atlanta International Airport
Bonus Skills:
- Experience in Dental/Medical applications
- Experience with CAD/CAM
- Experience with 3D printing technologies and materials.
Our Benefits & Perks:
- Robust equity program to build future wealth through RSUs
- Comprehensive healthcare coverage (Medical, Dental, Vision)
- 401K matching and access to financial advisors
- Generous paid Parental Leave (up to 16 weeks)
- Tenure-based paid Sabbatical Leave (up to 6 weeks)
- Regular sponsored professional development opportunities
- Many opt-in culture events across our diverse community
- And of course… unlimited 3D prints
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Even if you don't check every box, but see yourself contributing, please apply. Help us build an inclusive community that will change the face of 3D printing.
Compensation
We are all owners of Formlabs and direct beneficiaries of our success. We believe that equity is a critical component of compensation at Formlabs, and we want our newest team members to understand the potential value of their equity compensation. Full time employees receive equity, in the form of RSUs. Your financial investment will grow with us in accordance to your impact.
At Formlabs, base pay is one part of our total compensation package and is determined within a range. Your base pay will depend on your skills, qualifications, experience, location and expected impact on the organization.
Ready to apply?
Apply to Formlabs
About Formlabs:
Do you want to change how the world creates?
At Formlabs, we’re building the tools that make it possible for anyone to bring their ideas to life, from cutting-edge products to life-saving medical devices. Our 3D printing technology powers innovation at more than 50,000 industry leaders worldwide, including Apple, Google, Tesla, New Balance, and NASA. Together, we’re helping everyone design, prototype, and manufacture faster than ever before.
We’re a team of hands-on builders, engineers, and innovators reinventing how the world makes physical things. If you’re ready to shape the future of fabrication, come build it with us.
As the dedicated Field Service Technician for Formlabs, you will be the primary technical point of contact and face of our company across the North America. This is a role where you will be traveling 80% or more of the time.
You will be responsible for the full lifecycle of the customer's on-site experience: from the initial installation and commissioning of equipment to delivering comprehensive user training and performing critical repairs. You are not just fixing machines; you are empowering customers to use them.
The Challenge:
- Installation & Customer Training (On-Site)
- Equipment Installation: Travel to customer sites to unpack, install, commission, and calibrate new 3D printing systems.
- User Training: Conduct structured on-site training sessions for new and existing customers. You will teach them how to operate the machinery, utilize software, and perform basic maintenance.
- Demonstrations: Perform live product demos to inspire confidence in the technology and ensure the customer team is fully up to speed.
- Break-Fix & Maintenance (On-Site)
- Rapid Response: Act as a deployable resource for customers facing downtime, often traveling on short notice to perform urgent repairs.
- Preventative Maintenance: Manage a schedule of annual maintenance visits, ensuring all warrantied customers are serviced within their 90-day target window.
- Troubleshooting: Employ critical thinking to diagnose electromechanical issues and achieve "single visit resolutions" to minimize travel and downtime.
- Logistics & Reporting
- Visit Volume: Execute a high volume of activity.
- Travel Management: Independently manage a complex travel schedule (flights, trains, hotels, rental cars) and submit expenses on time.
- Documentation: Maintain meticulous records of installations, training sessions completed, and repairs in Salesforce.
Your Profile:
- Bachelor's degree or equivalent in a STEM-related field
- You have hands-on repair experience
- You have a valid passport
- You are capable of performing job function utilizing written procedures, verbal instructions and visual aids
- Ability to work independently with little direct supervision while traveling 80+% of the time
- You are located in close proximity to Dallas Fort Worth International Airport
Bonus Skills:
- Experience in Dental/Medical applications
- Experience with CAD/CAM
- Experience with 3D printing technologies and materials.
Our Benefits & Perks:
- Robust equity program to build future wealth through RSUs
- Comprehensive healthcare coverage (Medical, Dental, Vision)
- 401K matching and access to financial advisors
- Generous paid Parental Leave (up to 16 weeks)
- Tenure-based paid Sabbatical Leave (up to 6 weeks)
- Regular sponsored professional development opportunities
- Many opt-in culture events across our diverse community
- And of course… unlimited 3D prints
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Even if you don't check every box, but see yourself contributing, please apply. Help us build an inclusive community that will change the face of 3D printing.
Compensation
We are all owners of Formlabs and direct beneficiaries of our success. We believe that equity is a critical component of compensation at Formlabs, and we want our newest team members to understand the potential value of their equity compensation. Full time employees receive equity, in the form of RSUs. Your financial investment will grow with us in accordance to your impact.
At Formlabs, base pay is one part of our total compensation package and is determined within a range. Your base pay will depend on your skills, qualifications, experience, location and expected impact on the organization.
Ready to apply?
Apply to Formlabs
To reinvent an industry, you have to build the best team. Join Formlabs if you want to bring groundbreaking professional 3D printers to the desktop of every designer, engineer, researcher, and artist in the world. Our printers are used by Google, Tesla, Gillette, and New Balance, just to name a few.
Founded in Boston in 2011, and reaching unicorn status in 2018, Formlabs is now valued at 2Bn dollars and is one of the leading 3D printer manufacturers in the world. We opened our Budapest office to establish key Engineering and Business teams in the region. With a dynamically-growing team of 100+ dedicated people, we're building a company so diverse that we can tackle any challenge.
The primary goal of our Customer Services team is to give our users the best tools and an amazing experience. At Formlabs, that means answering every question – no matter how small – and providing the resources to enable our users to innovate and create.
The Job:
- Gain deep technical knowledge of the SLA (stereolithography) / SLS (Selective Laser Sintering) product environment
- Act as the technical escalation point for customer issues arising from our SLA/SLS platform(s)
- Develop and communicate technical troubleshooting steps to resolve in-field issues to our Services agents
- Investigate issues which need further analysis to uncover root cause and partner with R&D/Documentation to deliver solutions
- Track occurrence rate of ongoing and newly arising issues, and champion efforts across the organization to resolve them
- Maintain systems that Services agents use to report customer issue
You:
- Bachelor's degree in engineering or equivalent field
- Have 2-5 years of experience working in a technical role, ideally involving hardware, software and electrical systems
- Demonstrated experience liaising between technical and non-technical teams
- Highly accountable for pushing projects to completion, across multiple teams and stakeholders
- Can balance daily responsibilities and escalations with long term projects. Calm under pressure or when an answer is unknown.
- Have an acuity for data and analytics, and ideally familiarity with SQL and/or Google DataStudio (or similar)
Bonus Skills:
- Passion for 3D printing and emerging technologies
- Experience in a fast-growing startup environment
- SQL experience or similar data background
We Offer:
- Hybrid work
- Catered lunch at the office 3 days per week
- Private health insurance with Medicare (Blue package + hospital coverage)
- A monthly or quarterly public transportation pass for Budapest
- Shares in the company (we're a double unicorn company!)
- Free beverages and snacks at the office
- All You Can Move sports pass with 9500 HUF monthly allowance
- Free 3D prints
- An inclusive, dog-friendly office with diverse and inspiring colleagues
- Development opportunities both in-house and off-site
- Fun team events
We build amazing things. Come join us!
We are an equal opportunity employer and value diversity in our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Even if you don't check every box, but see yourself contributing, please apply. Help us build an inclusive community that will change the face of 3D printing.
Your personal data is processed in accordance with our Privacy Policy. If you have any questions or wish to exercise your rights under applicable privacy and data protection laws, please contact us at privacy@formlabs.com.
Ready to apply?
Apply to Formlabs
To reinvent an industry, you have to build the best team. Join Formlabs if you want to bring groundbreaking professional 3D printers to the desktop of every designer, engineer, researcher, and artist in the world. Our printers are used by Google, Tesla, Gillette, and New Balance, just to name a few.
Founded in Boston in 2011, and reaching unicorn status in 2018, Formlabs is now valued at 2Bn dollars and is one of the leading 3D printer manufacturers in the world. We opened our Budapest office to establish key Engineering and Business teams in the region. With a dynamically-growing team of 100+ dedicated people, we're building a company so diverse that we can tackle any challenge.
The primary goal of our Customer Services team is to give our users the best tools and an amazing experience. At Formlabs, that means answering every question – no matter how small – and providing the resources to enable our users to innovate and create.
The Job:
- Gain deep technical knowledge of the SLA (stereolithography) / SLS (Selective Laser Sintering) product environment
- Act as the technical escalation point for customer issues arising from our SLA/SLS platform(s)
- Develop and communicate technical troubleshooting steps to resolve in-field issues to our Services agents
- Investigate issues which need further analysis to uncover root cause and partner with R&D/Documentation to deliver solutions
- Track occurrence rate of ongoing and newly arising issues, and champion efforts across the organization to resolve them
- Maintain systems that Services agents use to report customer issue
You:
- Bachelor's degree in engineering or equivalent field
- Have 2-5 years of experience working in a technical role, ideally involving hardware, software and electrical systems
- Demonstrated experience liaising between technical and non-technical teams
- Highly accountable for pushing projects to completion, across multiple teams and stakeholders
- Can balance daily responsibilities and escalations with long term projects. Calm under pressure or when an answer is unknown.
- Have an acuity for data and analytics, and ideally familiarity with SQL and/or Google DataStudio (or similar)
Bonus Skills:
- Passion for 3D printing and emerging technologies
- Experience in a fast-growing startup environment
- SQL experience or similar data background
We Offer:
- Hybrid work
- Catered lunch at the office 3 days per week
- Private health insurance with Medicare (Blue package + hospital coverage)
- A monthly or quarterly public transportation pass for Budapest
- Shares in the company (we're a double unicorn company!)
- Free beverages and snacks at the office
- All You Can Move sports pass with 9500 HUF monthly allowance
- Free 3D prints
- An inclusive, dog-friendly office with diverse and inspiring colleagues
- Development opportunities both in-house and off-site
- Fun team events
We build amazing things. Come join us!
We are an equal opportunity employer and value diversity in our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Even if you don't check every box, but see yourself contributing, please apply. Help us build an inclusive community that will change the face of 3D printing.
Your personal data is processed in accordance with our Privacy Policy. If you have any questions or wish to exercise your rights under applicable privacy and data protection laws, please contact us at privacy@formlabs.com.
Ready to apply?
Apply to Formlabs
Do you want to change how the world creates?
At Formlabs, we’re building the tools that make it possible for anyone to bring their ideas to life, from cutting-edge products to life-saving medical devices. Our 3D printing technology powers innovation at more than 50,000 industry leaders worldwide, including Apple, Google, Tesla, New Balance, and NASA. Together, we’re helping everyone design, prototype, and manufacture faster than ever before.
We’re a team of hands-on builders, engineers, and innovators reinventing how the world makes physical things. If you’re ready to shape the future of fabrication, come build it with us.
We opened our Budapest office to establish key Engineering and Business teams in the region. With a dynamically-growing team of 100+ dedicated people, we're building a company so diverse that we can tackle any challenge.
The primary goal of our Customer Services team is to give our users the best tools and an amazing experience. At Formlabs, that means answering every question – no matter how small – and providing the resources to enable our users to innovate and create.
The Job:
- Gain deep technical knowledge of the SLA (stereolithography) / SLS (Selective Laser Sintering) product environment
- Act as the technical escalation point for customer issues arising from our SLA/SLS platform(s)
- Develop and communicate technical troubleshooting steps to resolve in-field issues to our Services agents
- Investigate issues which need further analysis to uncover root cause and partner with R&D/Documentation to deliver solutions
- Track occurrence rate of ongoing and newly arising issues, and champion efforts across the organization to resolve them
- Maintain systems that Services agents use to report customer issue
You:
- Bachelor's degree in engineering or equivalent field
- Have 2-5 years of experience working in a technical role, ideally involving hardware, software and electrical systems
- Demonstrated experience liaising between technical and non-technical teams
- Highly accountable for pushing projects to completion, across multiple teams and stakeholders
- Can balance daily responsibilities and escalations with long term projects. Calm under pressure or when an answer is unknown.
- Have an acuity for data and analytics, and ideally familiarity with SQL and/or Google DataStudio (or similar)
Bonus Skills:
- Passion for 3D printing and emerging technologies
- Experience in a fast-growing startup environment
- SQL experience or similar data background
We Offer:
- Hybrid work
- Catered lunch at the office 3 days per week
- Private health insurance with Medicare (Blue package + hospital coverage)
- A monthly or quarterly public transportation pass for Budapest
- Shares in the company (we're a double unicorn company!)
- Free beverages and snacks at the office
- All You Can Move sports pass with 9500 HUF monthly allowance
- Free 3D prints
- An inclusive, dog-friendly office with diverse and inspiring colleagues
- Development opportunities both in-house and off-site
- Fun team events
We build amazing things. Come join us!
We are an equal opportunity employer and value diversity in our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Even if you don't check every box, but see yourself contributing, please apply. Help us build an inclusive community that will change the face of 3D printing.
Your personal data is processed in accordance with our Privacy Policy. If you have any questions or wish to exercise your rights under applicable privacy and data protection laws, please contact us at privacy@formlabs.com.
Ready to apply?
Apply to Formlabs
Do you want to change how the world creates?
At Formlabs, we’re building the tools that make it possible for anyone to bring their ideas to life, from cutting-edge products to life-saving medical devices. Our 3D printing technology powers innovation at more than 50,000 industry leaders worldwide, including Apple, Google, Tesla, New Balance, and NASA. Together, we’re helping everyone design, prototype, and manufacture faster than ever before.
Our Services team leverages their business and technical expertise to assist our direct customers, distributors and resellers in serving their clients by resolving technical issues, investigating machine errors, evaluating printer logs, and teaching technical knowledge.
The Job:
- Gain deep technical knowledge of the SLA (stereolithography) / SLS (Selective Laser Sintering) product environment
- Act as the technical escalation point for customer issues arising from our SLA/SLS platform(s)
- Develop and communicate technical troubleshooting steps to resolve in-field issues to our Services agents
- Investigate issues which need further analysis to uncover root cause and partner with R&D/Documentation to deliver solutions
- Track occurrence rate of ongoing and newly arising issues, and champion efforts across the organization to resolve them
- Maintain systems that Services agents use to report customer issue
You:
- Bachelor's degree in engineering or equivalent field
- Have 2-5 years of experience working in a technical role, ideally involving hardware, software and electrical systems
- Demonstrated experience liaising between technical and non-technical teams
- Highly accountable for pushing projects to completion, across multiple teams and stakeholders
- Can balance daily responsibilities and escalations with long term projects. Calm under pressure or when an answer is unknown.
- Have an acuity for data and analytics, and ideally familiarity with SQL and/or Google DataStudio (or similar)
Bonus Skills:
- Passion for 3D printing and emerging technologies
- Experience in a fast-growing startup environment
- SQL experience or similar data background
We Offer:
- Hybrid work
- Catered lunch at the office 3 days per week
- Private health insurance with Medicare (Blue package + hospital coverage)
- A monthly or quarterly public transportation pass for Budapest
- Shares in the company (we're a double unicorn company!)
- Free beverages and snacks at the office
- All You Can Move sports pass with 9500 HUF monthly allowance
- Free 3D prints
- An inclusive, dog-friendly office with diverse and inspiring colleagues
- Development opportunities both in-house and off-site
- Fun team events
We build amazing things. Come join us!
We are an equal opportunity employer and value diversity in our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Even if you don't check every box, but see yourself contributing, please apply. Help us build an inclusive community that will change the face of 3D printing.
Your personal data is processed in accordance with our Privacy Policy. If you have any questions or wish to exercise your rights under applicable privacy and data protection laws, please contact us at privacy@formlabs.com.
Ready to apply?
Apply to Formlabs
To reinvent an industry, you have to build the best team. Join Formlabs if you want to bring groundbreaking professional 3D printers to the desktop of every designer, engineer, researcher, artist, and dental and healthcare professional in the world. Our printers are used by Google, Tesla, Gillette, New Balance, and more.
Founded in Boston in 2011, and reaching unicorn status in 2018, Formlabs is now valued at 2Bn dollars and is one of the leading 3D printer manufacturers in the world. We opened our Budapest office a few years ago to establish key Engineering and Business teams in the region. With a dynamically-growing team of 100+ dedicated people, we're building a company so diverse that we can tackle any challenge.
Our Services team leverages their business and technical expertise to assist our direct customers, distributors and resellers in serving their clients by resolving technical issues, investigating machine errors, evaluating printer logs, and teaching technical knowledge.
We're looking for a talented and multilingual Customer Service Agent to service our growing markets in the EMEA region. If you love building business relationships, providing outstanding service, sharing your technical knowledge, and using both your English and second language skills (Spanish, Italian, German and French), we want to hear from you!
The Job:
- Support our direct customers, distributors and resellers in the EMEA region with technical and business inquiries, by phone or email
- Become an educator: train direct customers, resellers using your technical expertise of Formlabs printers
- Help resellers deliver outstanding service to their customers
- Collaborate on solving technical issues with our global engineering team
You:
- Are business-fluent in written and spoken in English and one of the following languages (Spanish, Italian, German and French)
- Can quickly resolve technical issues - don't worry, we will provide you with the technical training you need
- Enjoy connecting with people and are a great listener
- Are comfortable and conscientious when speaking on the phone
- Have exceptional writing skills and make use of proper spelling and grammar
Bonus Skills:
- B2B service or sales experience
- Passion for 3D printing and emerging technologies
- Experience in a fast-growing startup environment
We Offer:
- #LI-Hybrid
- Catered lunches 3x per week
- All You Can Move Sport Pass contribution (7000 HUF/month)
- Private health insurance with Medicover
- Shares in the company
- Free beverages and snacks at the office
- Free 3D prints
- A monthly or quarterly public transportation pass
- An inclusive, dog-friendly office with diverse and inspiring colleagues
- Development opportunities both in-house and off-site
- Fun team events
We build amazing things. Come join us!
We are an equal opportunity employer and value diversity in our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Even if you don't check every box, but see yourself contributing, please apply. Help us build an inclusive community that will change the face of 3D printing.
Your personal data is processed in accordance with our Privacy Policy. If you have any questions or wish to exercise your rights under applicable privacy and data protection laws, please contact us at privacy@formlabs.com.
Ready to apply?
Apply to Formlabs