Who we are:

At Focused, we move quickly to deliver quality software that achieves client outcomes and meets their customer’s needs. We strategically partner with our clients to leverage our expertise in design and software, while our clients bring their own domain expertise. We work with a variety of clients from different industries, collaborating as we get new products to market, modernizing legacy systems, or helping teams learn the skills they need to be successful.   

Our values:

• Listen first • We are experts in product practices but life long learners in the domain of our customers. We research, collaborate, and understand. 
• Learn why • We ask questions and talk to users to understand problem spaces, objectives, and goals, which allows us to deeply invest and drive towards the outcomes of our clients. 
• Love your craft • We love diving into a variety of domains and solving problems.  We take pride in delivering value, in communicating progress, and guiding our clients to success.

At Focused, our Engineers are both practitioners and experts in their craft. This role would play a crucial role in shaping and implementing engineering best practices and ensuring the successful delivery of complex software projects. With clients, we develop trust and influence - we are unintimidated and unintimidating. With colleagues, we set the standard for how we deliver success for clients.

What would you be doing?

• Directly engage with clients and provide expertise through pair programming and development on LangChain / LangGraph powered applications
• Deep expertise in LangChain, LangGraph and LangSmith
• Lead teams through end-to-end delivery across the stack, from backend services to modern web UIs.
• Pair program daily with teammates and clients to share knowledge, improve code quality, and grow together.
• Practice TDD and continuous refactoring to ensure code is reliable, maintainable, and understandable.
• Guide architecture decisions to support scalability, observability, and performance.
• Collaborate closely with designers, product managers, and stakeholders to continuously deliver valuable software.
• Coach developers on the team through pairing, mentoring, and modeling healthy engineering culture.
• Influence technical direction beyond the team, working across client orgs and Focused’s internal practices to share lessons, shape approaches, and raise the collective bar.
• Stay curious through experimenting with new patterns in the GenAI space, share what works (and what doesn’t), and help evolve how we build AI-powered software.

We are excited about you, because you:

• You’re a hands-on, full stack engineer with a strong track record of delivering software in collaborative, agile environments.
• You’ve worked with LangChain (or similar agentic frameworks), and understand how to architect AI-native systems responsibly and effectively.
• You have experience leading engineering teams and feel confident mentoring and supporting other developers.
• You believe that code quality matters, and that TDD and pairing help build better systems and stronger teams.
• You’ve worked across multiple languages or frameworks (e.g., Python, Node, Java, React, Next.js) and are pragmatic about tool selection.
• You’re excited about what’s happening in the AI space but stay focused on delivering value.
• You have experience navigating complex organizations, building bridges across functions, and helping teams adopt modern development practices.
• You’re as comfortable in the code as you are in a client meeting and can translate technical risks and wins into language anyone can understand.
• You love to share what you’re learning and make the team around you better.

If you had worked at Focused over the last 3 months you may have:

• Paired with a teammate to build a document Q&A system using LangChain and OpenAI APIs
• Helped design an architecture that integrates LLM agents into a legacy enterprise workflow
• Refactored a flaky test suite to support continuous delivery with confidence
• Mentored a junior dev through their first pairing and TDD session
• Built and deployed a full stack GenAI MVP with a React frontend and FastAPI backend
• Facilitated an architecture spike to evaluate vector database options for semantic search
• Contributed a new section to our internal AI playbook
• Helped write this job req

What to know before you apply: 

• This role will require working in a client office in the greater Dallas, TX area three days per week and up to 20% travel within the United States.
• Focused is unable to sponsor or take over sponsorship of the employment Visa process at this time.
• The Colorado base salary range for this role is $175,000 - $250,000.

Who we are:

At Focused, we move quickly to deliver quality software that achieves client outcomes and meets their customer’s needs. We strategically partner with our clients to leverage our expertise in design and software, while our clients bring their own domain expertise. We work with a variety of clients from different industries, collaborating as we get new products to market, modernizing legacy systems, or helping teams learn the skills they need to be successful.   

Our values:

• Listen first • We are experts in product practices but life long learners in the domain of our customers. We research, collaborate, and understand. 
• Learn why • We ask questions and talk to users to understand problem spaces, objectives, and goals, which allows us to deeply invest and drive towards the outcomes of our clients. 
• Love your craft • We love diving into a variety of domains and solving problems.  We take pride in delivering value, in communicating progress, and guiding our clients to success.

At Focused, our Engineers are both practitioners and experts in their craft. This role would play a crucial role in shaping and implementing engineering best practices and ensuring the successful delivery of complex software projects. With clients, we develop trust and influence - we are unintimidated and unintimidating. With colleagues, we set the standard for how we deliver success for clients.

What would you be doing?

• Build AI-enabled applications leveraging LangChain and LLMs to deliver meaningful, production-ready outcomes for clients.
• Deep expertise in LangChain, LangGraph and LangSmith.
• Lead teams through end-to-end delivery across the stack, from backend services to modern web UIs.
• Pair program daily with teammates and clients to share knowledge, improve code quality, and grow together.
• Practice TDD and continuous refactoring to ensure code is reliable, maintainable, and understandable.
• Guide architecture decisions to support scalability, observability, and performance.
• Collaborate closely with designers, product managers, and stakeholders to continuously deliver valuable software.
• Coach developers on the team through pairing, mentoring, and modeling healthy engineering culture.
• Influence technical direction beyond the team, working across client orgs and Focused’s internal practices to share lessons, shape approaches, and raise the collective bar.
• Stay curious through experimenting with new patterns in the GenAI space, share what works (and what doesn’t), and help evolve how we build AI-powered software.

We are excited about you, because you:

• You’re a hands-on, full stack engineer with a strong track record of delivering software in collaborative, agile environments.
• You’ve worked with LangChain (or similar agentic frameworks), and understand how to architect AI-native systems responsibly and effectively.
• You believe that code quality matters, and that TDD and pairing help build better systems and stronger teams.
• You’ve worked across multiple languages or frameworks (e.g., Python, Node, Java, React, Next.js) and are pragmatic about tool selection.
• You’re excited about what’s happening in the AI space but stay focused on delivering value.
• You have experience navigating complex organizations, building bridges across functions, and helping teams adopt modern development practices.
• You’re as comfortable in the code as you are in a client meeting and can translate technical risks and wins into language anyone can understand.
• You love to share what you’re learning and make the team around you better.

If you had worked at Focused over the last 3 months you may have:

• Paired with a teammate to build a document Q&A system using LangChain and OpenAI APIs
• Helped design an architecture that integrates LLM agents into a legacy enterprise workflow
• Refactored a flaky test suite to support continuous delivery with confidence
• Built and deployed a full stack GenAI MVP with a React frontend and FastAPI backend
• Facilitated an architecture spike to evaluate vector database options for semantic search
• Contributed a new section to our internal AI playbook
• Helped write this job req

What to know before you apply: 

• This role will require being in the Chicago office three days per week and up to 20% travel within the United States.
• Focused is unable to sponsor or take over sponsorship of the employment Visa process at this time.
• The Chicago base salary range for this role is $120,000 - $175,000.

Who we are:

At Focused, we move quickly to deliver quality software that achieves client outcomes and meets their customer’s needs. We strategically partner with our clients to leverage our expertise in design and software, while our clients bring their own domain expertise. We work with a variety of clients from different industries, collaborating as we get new products to market, modernizing legacy systems, or helping teams learn the skills they need to be successful.   

Our values:

• Listen first • We are experts in product practices but life long learners in the domain of our customers. We research, collaborate, and understand. 
• Learn why • We ask questions and talk to users to understand problem spaces, objectives, and goals, which allows us to deeply invest and drive towards the outcomes of our clients. 
• Love your craft • We love diving into a variety of domains and solving problems.  We take pride in delivering value, in communicating progress, and guiding our clients to success.

At Focused, our Engineers are both practitioners and experts in their craft. This role would play a crucial role in shaping and implementing engineering best practices and ensuring the successful delivery of complex software projects. With clients, we develop trust and influence - we are unintimidated and unintimidating. With colleagues, we set the standard for how we deliver success for clients.

What would you be doing?

• Build AI-enabled applications leveraging LangChain and LLMs to deliver meaningful, production-ready outcomes for clients.
• Deep expertise in LangChain, LangGraph and LangSmith.
• Lead teams through end-to-end delivery across the stack, from backend services to modern web UIs.
• Pair program daily with teammates and clients to share knowledge, improve code quality, and grow together.
• Practice TDD and continuous refactoring to ensure code is reliable, maintainable, and understandable.
• Guide architecture decisions to support scalability, observability, and performance.
• Collaborate closely with designers, product managers, and stakeholders to continuously deliver valuable software.
• Coach developers on the team through pairing, mentoring, and modeling healthy engineering culture.
• Influence technical direction beyond the team, working across client orgs and Focused’s internal practices to share lessons, shape approaches, and raise the collective bar.
• Stay curious through experimenting with new patterns in the GenAI space, share what works (and what doesn’t), and help evolve how we build AI-powered software.

We are excited about you, because you:

• You’re a hands-on, full stack engineer with a strong track record of delivering software in collaborative, agile environments.
• You’ve worked with LangChain (or similar agentic frameworks), and understand how to architect AI-native systems responsibly and effectively.
• You believe that code quality matters, and that TDD and pairing help build better systems and stronger teams.
• You’ve worked across multiple languages or frameworks (e.g., Python, Node, Java, React, Next.js) and are pragmatic about tool selection.
• You’re excited about what’s happening in the AI space but stay focused on delivering value.
• You have experience navigating complex organizations, building bridges across functions, and helping teams adopt modern development practices.
• You’re as comfortable in the code as you are in a client meeting and can translate technical risks and wins into language anyone can understand.
• You love to share what you’re learning and make the team around you better.

If you had worked at Focused over the last 3 months you may have:

• Paired with a teammate to build a document Q&A system using LangChain and OpenAI APIs
• Helped design an architecture that integrates LLM agents into a legacy enterprise workflow
• Refactored a flaky test suite to support continuous delivery with confidence
• Built and deployed a full stack GenAI MVP with a React frontend and FastAPI backend
• Facilitated an architecture spike to evaluate vector database options for semantic search
• Contributed a new section to our internal AI playbook
• Helped write this job req

What to know before you apply: 

• This role will require being in the Denver office three days per week and up to 20% travel within the United States.
• Focused is unable to sponsor or take over sponsorship of the employment Visa process at this time.
• The Denver base salary range for this role is $120,000 - $175,000.

Account Executive, Focused Labs

Who We Are:

Focused is a boutique software consultancy that builds custom AI agents that integrate with existing systems and actually work in production. When Focused first started, we partnered with enterprises like Hertz and PODS to modernize backend systems. Today, we’re all in on AI. We strategically partner with our clients, acting as an extension of their teams to build scalable, maintainable solutions.

We have two key partners: LangChain and Honeycomb. We are LangChain’s official boutique implementation partner. As a strategic partner, we augment customer teams, upskill them, create experts, and then move on. We want customers to own their agentic efforts.

Focused has two co-founders. They are technical, opinionated and deeply involved in sales and delivery.

You’ll love this role if:

• You understand relationship based selling. You’ve sold professional services before and enjoy the long sales cycles and relationship building.
• You have built or scaled channel partnerships and can think strategically about co-selling. You know how to build relationships with partner teams, getting them to understand how to position Focused.
• You are energized by building something from scratch, rather than executing a proven playbook.
• You have experience working as a sales team of one, and thrive in ambiguity.
• You have experience working closely with founders and c-suite executives to get ideas in motion.

You won’t love this role if:

• You need structure, process, and a detailed playbook before you can operate
• You want a buffer between you and the effort it takes to build meaningful pipeline
• You get defensive when someone challenges your ideas (we challenge each other kindly and often)
• You're used to SDRs feeding you qualified leads (you'll be generating most of your own pipeline)

Why Join Focused?

• Strategy: You get to own strategy for the different sales motions at Focused. You will shape how Focused grows and expands.
• Founder Access: You get to work directly with our CEO and founder. If you want to influence strategy, you actually can.
• Ownership: you’re not AE 120 out of 250. You're the person building our partnership strategy. Your ideas actually shape company direction. When something works or doesn’t, you own it.

What you’ll do

• Generate net new revenue from outbound and/or partnerships motions
• Find creative, practical, and flexible ways to solve difficult problems by using available resources, adapting to changing circumstances, and thinking outside the box when straightforward solutions aren’t available
• Meticulous communication skills with customers and internal teams, including updating slack channels and Hubspot with key information
• Own and manage the full sales lifecycle, from lead stage to close
• Own partnership strategy, building a repeatable playbook
• Understand prospect need and fit. Coordinate technical scoping or discovery sessions with the Solutions Engineer and engineering team
• Create proposals and statements of work
• Work with marketing to drive top of funnel activity for new logo acquisition and existing customer expansion 

Base salary may vary depending on location and previous experience. The base range for this role is $120,000 - $150,000, with uncapped commission 

Who we are:

At Focused, we move quickly to deliver quality software that achieves client outcomes and meets their customer’s needs. We strategically partner with our clients to leverage our expertise in design and software, while our clients bring their own domain expertise. We work with a variety of clients from different industries, collaborating as we get new products to market, modernizing legacy systems, or helping teams learn the skills they need to be successful.   

Our values:

• Listen first • We are experts in product practices but life long learners in the domain of our customers. We research, collaborate, and understand. 
• Learn why • We ask questions and talk to users to understand problem spaces, objectives, and goals, which allows us to deeply invest and drive towards the outcomes of our clients. 
• Love your craft • We love diving into a variety of domains and solving problems.  We take pride in delivering value, in communicating progress, and guiding our clients to success.

At Focused, our Engineers are both practitioners and experts in their craft. This role would play a crucial role in shaping and implementing engineering best practices and ensuring the successful delivery of complex software projects. With clients, we develop trust and influence - we are unintimidated and unintimidating. With colleagues, we set the standard for how we deliver success for clients.

What would you be doing?

• Build AI-enabled applications leveraging LangChain and LLMs to deliver meaningful, production-ready outcomes for clients.
• Deep expertise in LangChain, LangGraph and LangSmith
• Lead teams through end-to-end delivery across the stack, from backend services to modern web UIs.
• Pair program daily with teammates and clients to share knowledge, improve code quality, and grow together.
• Practice TDD and continuous refactoring to ensure code is reliable, maintainable, and understandable.
• Guide architecture decisions to support scalability, observability, and performance.
• Collaborate closely with designers, product managers, and stakeholders to continuously deliver valuable software.
• Coach developers on the team through pairing, mentoring, and modeling healthy engineering culture.
• Influence technical direction beyond the team, working across client orgs and Focused’s internal practices to share lessons, shape approaches, and raise the collective bar.
• Stay curious through experimenting with new patterns in the GenAI space, share what works (and what doesn’t), and help evolve how we build AI-powered software.

We are excited about you, because you:

• You’re a hands-on, full stack engineer with a strong track record of delivering software in collaborative, agile environments.
• You’ve worked with LangChain (or similar agentic frameworks), and understand how to architect AI-native systems responsibly and effectively.
• You have experience leading engineering teams and feel confident mentoring and supporting other developers.
• You believe that code quality matters, and that TDD and pairing help build better systems and stronger teams.
• You’ve worked across multiple languages or frameworks (e.g., Python, Node, Java, React, Next.js) and are pragmatic about tool selection.
• You’re excited about what’s happening in the AI space but stay focused on delivering value.
• You have experience navigating complex organizations, building bridges across functions, and helping teams adopt modern development practices.
• You’re as comfortable in the code as you are in a client meeting and can translate technical risks and wins into language anyone can understand.
• You love to share what you’re learning and make the team around you better.

If you had worked at Focused over the last 3 months you may have:

• Paired with a teammate to build a document Q&A system using LangChain and OpenAI APIs
• Helped design an architecture that integrates LLM agents into a legacy enterprise workflow
• Refactored a flaky test suite to support continuous delivery with confidence
• Mentored a junior dev through their first pairing and TDD session
• Built and deployed a full stack GenAI MVP with a React frontend and FastAPI backend
• Facilitated an architecture spike to evaluate vector database options for semantic search
• Contributed a new section to our internal AI playbook
• Helped write this job req

What to know before you apply: 

• This role will require being in the Chicago office three days per week and up to 20% travel within the United States.
• Focused is unable to sponsor or take over sponsorship of the employment Visa process at this time.
• The Chicago base salary range for this role is $175,000 - $250,000.

Who we are:

At Focused, we move quickly to deliver quality software that achieves client outcomes and meets their customer’s needs. We strategically partner with our clients to leverage our expertise in design and software, while our clients bring their own domain expertise. We work with a variety of clients from different industries, collaborating as we get new products to market, modernizing legacy systems, or helping teams learn the skills they need to be successful.   

Our values:

• Listen first • We are experts in product practices but life long learners in the domain of our customers. We research, collaborate, and understand. 
• Learn why • We ask questions and talk to users to understand problem spaces, objectives, and goals, which allows us to deeply invest and drive towards the outcomes of our clients. 
• Love your craft • We love diving into a variety of domains and solving problems.  We take pride in delivering value, in communicating progress, and guiding our clients to success.

At Focused, our Engineers are both practitioners and experts in their craft. This role would play a crucial role in shaping and implementing engineering best practices and ensuring the successful delivery of complex software projects. With clients, we develop trust and influence - we are unintimidated and unintimidating. With colleagues, we set the standard for how we deliver success for clients.

What would you be doing?

• Build AI-enabled applications leveraging LangChain and LLMs to deliver meaningful, production-ready outcomes for clients.
• Deep expertise in LangChain, LangGraph and LangSmith
• Lead teams through end-to-end delivery across the stack, from backend services to modern web UIs.
• Pair program daily with teammates and clients to share knowledge, improve code quality, and grow together.
• Practice TDD and continuous refactoring to ensure code is reliable, maintainable, and understandable.
• Guide architecture decisions to support scalability, observability, and performance.
• Collaborate closely with designers, product managers, and stakeholders to continuously deliver valuable software.
• Coach developers on the team through pairing, mentoring, and modeling healthy engineering culture.
• Influence technical direction beyond the team, working across client orgs and Focused’s internal practices to share lessons, shape approaches, and raise the collective bar.
• Stay curious through experimenting with new patterns in the GenAI space, share what works (and what doesn’t), and help evolve how we build AI-powered software.

We are excited about you, because you:

• You’re a hands-on, full stack engineer with a strong track record of delivering software in collaborative, agile environments.
• You’ve worked with LangChain (or similar agentic frameworks), and understand how to architect AI-native systems responsibly and effectively.
• You have experience leading engineering teams and feel confident mentoring and supporting other developers.
• You believe that code quality matters, and that TDD and pairing help build better systems and stronger teams.
• You’ve worked across multiple languages or frameworks (e.g., Python, Node, Java, React, Next.js) and are pragmatic about tool selection.
• You’re excited about what’s happening in the AI space but stay focused on delivering value.
• You have experience navigating complex organizations, building bridges across functions, and helping teams adopt modern development practices.
• You’re as comfortable in the code as you are in a client meeting and can translate technical risks and wins into language anyone can understand.
• You love to share what you’re learning and make the team around you better.

If you had worked at Focused over the last 3 months you may have:

• Paired with a teammate to build a document Q&A system using LangChain and OpenAI APIs
• Helped design an architecture that integrates LLM agents into a legacy enterprise workflow
• Refactored a flaky test suite to support continuous delivery with confidence
• Mentored a junior dev through their first pairing and TDD session
• Built and deployed a full stack GenAI MVP with a React frontend and FastAPI backend
• Facilitated an architecture spike to evaluate vector database options for semantic search
• Contributed a new section to our internal AI playbook
• Helped write this job req

What to know before you apply: 

• This role will require being in the Denver office three days per week and up to 20% travel within the United States.
• Focused is unable to sponsor or take over sponsorship of the employment Visa process at this time.
• The Denver base salary range for this role is $175,000 - $250,000.

Who we are:

At Focused, we move quickly to deliver quality software that achieves client outcomes and meets their customer’s needs. We strategically partner with our clients to leverage our expertise in design and software, while our clients bring their own domain expertise. We work with a variety of clients from different industries, collaborating as we get new products to market, modernizing legacy systems, or helping teams learn the skills they need to be successful.   

Our values:

• Listen first • We are experts in product practices but life long learners in the domain of our customers. We research, collaborate, and understand. 
• Learn why • We ask questions and talk to users to understand problem spaces, objectives, and goals, which allows us to deeply invest and drive towards the outcomes of our clients. 
• Love your craft • We love diving into a variety of domains and solving problems.  We take pride in delivering value, in communicating progress, and guiding our clients to success.

We are seeking an experienced Staff Observability Consultant with deep expertise in OpenTelemetry and strong Platform Engineering capabilities to help organizations implement, optimize, and scale their observability infrastructure. This role requires a seasoned consultant who can design comprehensive telemetry strategies, implement distributed tracing solutions, establish robust monitoring practices, and interface closely with clients on the observability journey.

Key Responsibilities:

OpenTelemetry & Observability

• Design and implement end-to-end OpenTelemetry solutions across diverse technology stacks
• Configure and deploy OpenTelemetry Collectors for efficient data collection, processing, sampling, and routing
• Establish telemetry pipelines for metrics, traces, and logs across microservices architectures
• Optimize collector configurations for performance, reliability, and cost-effectiveness

Platform Engineering & Infrastructure

• Augment existing infrastructure with with integrated observability solutions
• Implement Infrastructure as Code (IaC) solutions using Terraform, Pulumi, CloudFormation, etc.
• Architect and manage Kubernetes clusters with comprehensive monitoring and logging
• Build CI/CD pipelines with embedded observability and automated testing

Site Reliability Engineering (SRE)

• Establish and maintain Service Level Indicators (SLIs), Objectives (SLOs), and Agreements (SLAs)
• Implement error budgets, toil reduction strategies, and capacity planning
• Support incident response procedures and post-mortem processes

Cloud & DevOps Engineering

• Deploy and manage observability infrastructure across AWS, GCP, and Azure
• Establish security, compliance, and governance frameworks for telemetry data
• Experience automating Agent Evaluations in CI/CD pipelines and observability backends.

Required Qualifications:

Core Observability & OpenTelemetry

• 3-7 years of experience in observability, monitoring, and distributed systems
• Deep hands-on experience with OpenTelemetry ecosystem, including SDKs, APIs, and specifications
• Proficiency with OpenTelemetry Collector configuration, processors, exporters, and receivers
• Strong understanding of telemetry data models, semantic conventions, and instrumentation best practices

Platform Engineering & DevOps

• 5+ years of Platform Engineering or DevOps experience with focus on site reliability, observability, and incident response
• Proficiency with Infrastructure as Code tools (Terraform, Pulumi, CloudFormation, CDK)
• Strong experience with CI/CD platforms (GitHub Actions, GitLab CI, Jenkins, ArgoCD)

Cloud & Infrastructure

• Hands-on experience with major cloud providers (AWS, GCP, Azure) and their observability services
• Experience with container technologies (Docker, Podman) and container registries
• Knowledge of networking, security, load balancing, and distributed systems concepts

Site Reliability Engineering

• Experience implementing SRE practices including error budgets and toil metrics
• Proficiency in incident management, on-call procedures, and post-mortem culture
• Experience with capacity planning, performance optimization, and scalability design

Programming & Automation

• Proficiency in multiple programming languages preferred (Go, Python, Java, Node.js, Rust)
• Strong scripting and automation skills (Bash, Python, PowerShell)
• Understanding of software engineering best practices and testing methodologies

Preferred Qualifications (Exceptional Candidates)

AI & Agentic Frameworks

• Understanding of Large Language Models (LLMs) and their application in DevOps
• Knowledge of vector databases, embeddings, and retrieval-augmented generation (RAG)
• Experience with AI/ML model deployment and monitoring in production environments

Leadership & Communication

• Strong technical writing and documentation skills
• Ability to present complex technical concepts to diverse stakeholders
• A passion for knowledge sharing

Key Competencies

• Systems thinking and ability to design holistic observability solutions
• Strong analytical and troubleshooting skills for complex distributed systems
• Curiosity about emerging technologies, particularly AI applications in operations
• Adaptability to rapidly evolving cloud-native and observability technologies
• Collaborative mindset with focus on enabling developer productivity and system reliability

What Sets Exceptional Candidates Apart:

• Experience with Honeycomb
• Contributions to open-source observability or AI framework projects
• Track record of implementing platform engineering solutions that significantly improved developer experience
• Experience scaling observability infrastructure to handle high event volume

What to know before you apply: 

• This role will require being in the Denver office three days per week and up to 20% travel within the United States.
• Focused is unable to sponsor or take over sponsorship of the employment Visa process at this time.
• The Denver base salary range for this role is $160,000 - $200,000.

Who we are:

At Focused, we move quickly to deliver quality software that achieves client outcomes and meets their customer’s needs. We strategically partner with our clients to leverage our expertise in design and software, while our clients bring their own domain expertise. We work with a variety of clients from different industries, collaborating as we get new products to market, modernizing legacy systems, or helping teams learn the skills they need to be successful.   

Our values:

• Listen first • We are experts in product practices but life long learners in the domain of our customers. We research, collaborate, and understand. 
• Learn why • We ask questions and talk to users to understand problem spaces, objectives, and goals, which allows us to deeply invest and drive towards the outcomes of our clients. 
• Love your craft • We love diving into a variety of domains and solving problems.  We take pride in delivering value, in communicating progress, and guiding our clients to success.

We are seeking an experienced Observability Consultant with deep expertise in OpenTelemetry and strong Platform Engineering capabilities to help organizations implement, optimize, and scale their observability infrastructure. This role requires a specialist who can design comprehensive telemetry strategies, implement distributed tracing solutions, establish robust monitoring practices, and interface closely with clients on the observability journey.

Key Responsibilities:

OpenTelemetry & Observability

• Design and implement end-to-end OpenTelemetry solutions across diverse technology stacks
• Configure and deploy OpenTelemetry Collectors for efficient data collection, processing, sampling, and routing
• Establish telemetry pipelines for metrics, traces, and logs across microservices architectures
• Optimize collector configurations for performance, reliability, and cost-effectiveness

Platform Engineering & Infrastructure

• Augment existing infrastructure with with integrated observability solutions
• Implement Infrastructure as Code (IaC) solutions using Terraform, Pulumi, CloudFormation, etc.
• Architect and manage Kubernetes clusters with comprehensive monitoring and logging
• Build CI/CD pipelines with embedded observability and automated testing

Site Reliability Engineering (SRE)

• Establish and maintain Service Level Indicators (SLIs), Objectives (SLOs), and Agreements (SLAs)
• Implement error budgets, toil reduction strategies, and capacity planning
• Support incident response procedures and post-mortem processes

Cloud & DevOps Engineering

• Deploy and manage observability infrastructure across AWS, GCP, and Azure
• Establish security, compliance, and governance frameworks for telemetry data
• Experience automating Agent Evaluations in CI/CD pipelines and observability backends.

Required Qualifications:

Core Observability & OpenTelemetry

• 3-5 years of experience in observability, monitoring, and distributed systems
• Deep hands-on experience with OpenTelemetry ecosystem, including SDKs, APIs, and specifications
• Proficiency with OpenTelemetry Collector configuration, processors, exporters, and receivers
• Strong understanding of telemetry data models, semantic conventions, and instrumentation best practices

Platform Engineering & DevOps

• 5+ years of Platform Engineering or DevOps experience with focus on site reliability, observability, and incident response
• Proficiency with Infrastructure as Code tools (Terraform, Pulumi, CloudFormation, CDK)
• Strong experience with CI/CD platforms (GitHub Actions, GitLab CI, Jenkins, ArgoCD)

Cloud & Infrastructure

• Hands-on experience with major cloud providers (AWS, GCP, Azure) and their observability services
• Experience with container technologies (Docker, Podman) and container registries
• Knowledge of networking, security, load balancing, and distributed systems concepts

Site Reliability Engineering

• Experience implementing SRE practices including error budgets and toil metrics
• Proficiency in incident management, on-call procedures, and post-mortem culture
• Experience with capacity planning, performance optimization, and scalability design

Programming & Automation

• Proficiency in multiple programming languages preferred (Go, Python, Java, Node.js, Rust)
• Strong scripting and automation skills (Bash, Python, PowerShell)
• Understanding of software engineering best practices and testing methodologies

Preferred Qualifications (Exceptional Candidates)

AI & Agentic Frameworks

• Understanding of Large Language Models (LLMs) and their application in DevOps
• Knowledge of vector databases, embeddings, and retrieval-augmented generation (RAG)
• Experience with AI/ML model deployment and monitoring in production environments

Leadership & Communication

• Strong technical writing and documentation skills
• Ability to present complex technical concepts to diverse stakeholders
• A passion for knowledge sharing

Key Competencies

• Systems thinking and ability to design holistic observability solutions
• Strong analytical and troubleshooting skills for complex distributed systems
• Curiosity about emerging technologies, particularly AI applications in operations
• Adaptability to rapidly evolving cloud-native and observability technologies
• Collaborative mindset with focus on enabling developer productivity and system reliability

What Sets Exceptional Candidates Apart:

• Experience with Honeycomb
• Contributions to open-source observability or AI framework projects
• Track record of implementing platform engineering solutions that significantly improved developer experience
• Experience scaling observability infrastructure to handle high event volume

What to know before you apply: 

• This role will require being in the Chicago office three days per week and up to 20% travel within the United States.
• Focused is unable to sponsor or take over sponsorship of the employment Visa process at this time.
• The Chicago base salary range for this role is $130,000 - $170,000.