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Logistics and Supply Chain Analyst, Côte d'Ivoire
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About Zipline
Zipline is the world’s largest and most experienced drone delivery service. We are on a mission to serve all humans equally by ensuring access to food, medicine and essential goods anytime, anywhere. We design, build, and operate the world’s largest autonomous logistics system, delivering critical supplies quickly and reliably. Today, Zipline operates on four continents, makes a delivery somewhere in the world every 30 seconds, and has completed millions of deliveries to date, including blood, vaccines, medical supplies, food, and retail products.
Our customers include the world’s largest and most prominent healthcare systems, governments, retailers, restaurants and global businesses who rely on us to save lives, reduce emissions, increase economic opportunity, and provide delivery from point A to point B as fast as possible. The drone is only 15% of what we’ve built to enable seamless, reliable, global operations.
Our system strengthens supply chains, reduces congestion, and gives people time back. With more than 140 million commercial autonomous miles safely flown, Zipline is redefining access to healthcare, consumer products, and food across the globe.
We operate at a global scale and are looking for practical problem solvers who thrive on real-world challenges and rapid growth. Our team is motivated by building systems that have a direct, meaningful impact on people’s lives and by scaling the future of logistics. We are seeking people who sculpt from first principles, enjoy facing adversity, and can do the impossible at record breaking speeds.
About You and The Role
As Zipline scales its operations across Africa, the ability to run a predictable, efficient, and scalable supply chain is critical to our success. We are looking for a Logistics & Supply Chain Analyst based in Côte d'Ivoire who will own core logistics and inventory operations while also building the systems and processes needed to support long-term scale.
This role is designed to elevate performance, bringing stronger ownership, better visibility, tighter cost control, and more strategic thinking to how Zipline manages shipments, inventory, and warehousing. Beyond day-to-day execution, you’ll be responsible for introducing structure, improving data visibility, driving continuous improvement initiatives, and supporting better decision-making across the supply chain.
The ideal candidate is a hands-on operator with strong analytical instincts, a solutions-oriented mindset, and a desire to work cross-functionally to create impact in fast-moving environments.
What You’ll Do
Shipments Management
- Own end-to-end coordination of inbound shipments (air and ocean) from origin to final delivery.
- Drive strong in-country shipment planning, routing, and consolidation strategies to optimize cost, speed, and reliability.
- Partner closely with freight forwarders and carriers to ensure consistent performance and continuous improvement.
- Analyze shipment performance across cost, routing, and timelines to identify optimization opportunities.
Customs Clearance & Compliance
- Oversee end-to-end customs clearance processes in coordination with brokers and authorities.
- Manage customs exemption processes, ensuring all eligible imports are properly captured and utilized.
- Maintain strong relationships with customs authorities to enable fast, compliant, and predictable clearance.
- Ensure all import/export licenses, authorizations, and regulatory requirements are maintained and renewed.
Inventory Management
- Own inventory accuracy, visibility, and control across all storage locations.
- Monitor stock levels, consumption trends, and replenishment needs to maintain optimal inventory health.
- Lead cycle counts, audits, and reconciliation processes to ensure high data integrity.
- Partner with planning and operations teams to improve demand visibility and reduce variability.
Warehouse Management
- Support the set up and optimization of the warehouse operations, including layout, storage efficiency, and material flow.
- Ensure warehouses operate with strong controls, organization, and safety standards.
- Track and improve key performance metrics such as inventory accuracy, stock turns, and space utilization.
- Drive process improvements to ensure warehouse operations scale effectively.
Vendor Management & Cost Optimization
- Manage relationships with logistics partners (freight forwarders, brokers, transporters).
- Oversee inland transport planning and execution from port to operational sites.
- Track vendor performance across cost, service, and reliability, and drive accountability.
- Analyze logistics costs (freight, duties, clearance, transport, warehousing) and improve cost efficiency.
- Build strong visibility on landed costs and support data-driven decision-making across the supply chain.
What You’ll Bring
- 5+ years of experience in logistics, supply chain, or operations.
- Strong experience across shipments, customs clearance, inventory, and warehousing.
- Experience managing logistics vendors and partners in complex environments.
- Strong analytical skills, with the ability to translate data into actionable insights.
- Ability to operate effectively in fast-paced, evolving environments.
- Strong communication and stakeholder management skills.
- Fluency in English and French is required.
- High ownership, attention to detail, and a proactive, problem-solving mindset.
What Else You Need to Know
This role is based in Côte d'Ivoire and works closely with regional and global teams.
Zipline is an equal opportunity employer and prohibits discrimination and harassment of any type without regard to race, color, ancestry, national origin, religion or religious creed, mental or physical disability, medical condition, genetic information, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity, gender expression, age, marital status, military or veteran status, citizenship, or other characteristics protected by state, federal or local law or our other policies.
We value diversity at Zipline and welcome applications from those who are traditionally underrepresented in tech. If you like the sound of this position but are not sure if you are the perfect fit, please apply!
Ready to apply?
Apply to Zipline
About Zipline
Zipline is the world’s largest and most experienced drone delivery service. We are on a mission to serve all humans equally by ensuring access to food, medicine and essential goods anytime, anywhere. We design, build, and operate the world’s largest autonomous logistics system, delivering critical supplies quickly and reliably. Today, Zipline operates on four continents, makes a delivery somewhere in the world every 30 seconds, and has completed millions of deliveries to date, including blood, vaccines, medical supplies, food, and retail products.
Our customers include the world’s largest and most prominent healthcare systems, governments, retailers, restaurants and global businesses who rely on us to save lives, reduce emissions, increase economic opportunity, and provide delivery from point A to point B as fast as possible. The drone is only 15% of what we’ve built to enable seamless, reliable, global operations.
Our system strengthens supply chains, reduces congestion, and gives people time back. With more than 140 million commercial autonomous miles safely flown, Zipline is redefining access to healthcare, consumer products, and food across the globe.
We operate at a global scale and are looking for practical problem solvers who thrive on real-world challenges and rapid growth. Our team is motivated by building systems that have a direct, meaningful impact on people’s lives and by scaling the future of logistics. We are seeking people who sculpt from first principles, enjoy facing adversity, and can do the impossible at record breaking speeds.
About The Role
We will count on you to own Zipline's transportation logistics operations, ensuring that every global team has the hardware and materials they need to do their life-saving work. Your responsibilities will include origin management from global suppliers, destination management at the production facility and origin management for shipments originating at the production facility. As a key member of the global logistics team, you will work closely with Zipline’s manufacturing, engineering, and operations teams and ensure on-time and efficient delivery across the company.
What You'll Do
- Global Logistics Strategy - Collaborate with the broader logistics team to determine which carrier(s), brokers, and schedules are appropriate for Zipline from an operational efficiency and pricing perspective. Take an active role in the standardization and creation of the Logistics department procedures and process. This will require a thorough review and analysis of current procedures, creation of unwritten procedures and rationalization of such procedures.
- Route and Network Planning - Determining optimal routing, mode selection, and load planning with the overall goal of reducing freight spend.
- Transportation Management System Integration - Integrating transportation management information from Carrier TMS into Zipline's ERP system as a proxy for creation of an in-house TMS or procurement of an off-the-shelf TMS.
- Logistics Monitoring and Execution - Active in planning and timely execution of inventory replenishments, reverse logistics, and management and coordination of transportation inbound from suppliers.
- Trade and Compliance - Maintaining documentation to comply with US Customs Requirements; establishing/maintaining a database of Harmonized Tariff Codes (HTCs), identifying opportunities for cost down (duty drawbacks, use of bonded warehouses) to maintain cost control.
- Freight Audit - On a routine and recurring basis, reviewing freight invoices to ensure that the services billed are services that were requested (legitimate shipments), are services that were received (services rendered and completed), and are within contractually agreed-upon rates.
What You'll Bring
- 3-5 years Logistics and/or supply chain management experience; preferably within an international supply chain organization
- An understanding of import/export rules, with the ability to apply them to medium complexity situations
- Experience in project management
- Excellent customer services skills
- Initiative to scope, start, and drive projects and tasks to completion
- Ability to openly seek advice, guidance, and enlist support as needed
- Excellent communication and interpersonal skills
- Must be able to work with minimum supervision on complex, non-standard responsibilities
- Must be eligible to work in the US
What Else You Need to Know
Ready to apply?
Apply to Zipline
About Zipline
Zipline is the world’s largest and most experienced drone delivery service. We are on a mission to serve all humans equally by ensuring access to food, medicine and essential goods anytime, anywhere. We design, build, and operate the world’s largest autonomous logistics system, delivering critical supplies quickly and reliably. Today, Zipline operates on four continents, makes a delivery somewhere in the world every 30 seconds, and has completed millions of deliveries to date, including blood, vaccines, medical supplies, food, and retail products.
Our customers include the world’s largest and most prominent healthcare systems, governments, retailers, restaurants and global businesses who rely on us to save lives, reduce emissions, increase economic opportunity, and provide delivery from point A to point B as fast as possible. The drone is only 15% of what we’ve built to enable seamless, reliable, global operations.
Our system strengthens supply chains, reduces congestion, and gives people time back. With more than 140 million commercial autonomous miles safely flown, Zipline is redefining access to healthcare, consumer products, and food across the globe.
We operate at a global scale and are looking for practical problem solvers who thrive on real-world challenges and rapid growth. Our team is motivated by building systems that have a direct, meaningful impact on people’s lives and by scaling the future of logistics. We are seeking people who sculpt from first principles, enjoy facing adversity, and can do the impossible at record breaking speeds.
About You and The Role
In this role, you will own day-to-day shipping, receiving, and inventory operations at the facility. You’ll ensure materials are accurately received, stored, tracked, picked, packed, and shipped with perfect quality and in full compliance with safety standards. You will maintain warehouse organization, manage dock activities and material handling equipment, perform cycle counts, and proactively identify and resolve inventory discrepancies.
You will also build strong working relationships with OEMs, internal teams, and vendors — troubleshooting shipment and inventory issues as they arise and driving them to resolution. Success in this role requires strong attention to detail, operational discipline, and a customer-first mindset.
What You'll Do
- Execute shipping and receiving functions at the facility
- Manage dock and warehouse organization, material handling equipment, and shipping supplies
- Handle issues related to inventory handling and material conveyance.
- Allocate and organize storage locations according to requirements
- Sort inventory according to established procedures
- Mark inventory with identifying information
- Update and maintain inventory records and databases
- Complete regular cycle counts of inventory
- Identify potential inventory shortages and communicate with relevant stakeholders
- Pick and prepare orders to be shipped
- Ensure proper packaging and labeling of shipments
- Ensure perfect quality of outbound orders
- Adhere to all safety standards and operating procedures
- Build and grow relationships with OEM, internal customers and vendors
- Troubleshoot inventory and shipment issues and customer complaints that arise and work to solve them
What You'll Bring
- 2-5 years Logistics and/or warehouse experience; preferably within an international supply chain organization
- Excellent customer service skills
- Initiative to scope, start, and drive projects and tasks to completion
- Ability to openly seek advice, guidance, and enlist support as needed
- Effective communication, including writing, speaking and interpersonal communication
- Good collaboration and teamwork abilities
- Expert inventory management
- Proficiency in relevant computer applications including MS Word and Excel ● Familiarity with warehouse management system (WMS) technology
- Familiarity with material handling equipment (forklift, pallet jack)
- Must be able to work with minimum supervision
- Must be eligible to work in the US
- Valid driver's license in good standing
Physical Requirements
- Able to lift and move inventory up to 50lbs
- Able to bend and stretch
- Able to stand for prolonged periods
- Able to walk distances
What Else You Need to Know
This role is in-person onsite role based out of our South San Francisco office.
Ready to apply?
Apply to Zipline
Senior Logistics Operator, Outbound Operations
Share this job
About Zipline
Zipline is the world’s largest and most experienced drone delivery service. We are on a mission to serve all humans equally by ensuring access to food, medicine and essential goods anytime, anywhere. We design, build, and operate the world’s largest autonomous logistics system, delivering critical supplies quickly and reliably. Today, Zipline operates on four continents, makes a delivery somewhere in the world every 30 seconds, and has completed millions of deliveries to date, including blood, vaccines, medical supplies, food, and retail products.
Our customers include the world’s largest and most prominent healthcare systems, governments, retailers, restaurants and global businesses who rely on us to save lives, reduce emissions, increase economic opportunity, and provide delivery from point A to point B as fast as possible. The drone is only 15% of what we’ve built to enable seamless, reliable, global operations.
Our system strengthens supply chains, reduces congestion, and gives people time back. With more than 140 million commercial autonomous miles safely flown, Zipline is redefining access to healthcare, consumer products, and food across the globe.
We operate at a global scale and are looking for practical problem solvers who thrive on real-world challenges and rapid growth. Our team is motivated by building systems that have a direct, meaningful impact on people’s lives and by scaling the future of logistics. We are seeking people who sculpt from first principles, enjoy facing adversity, and can do the impossible at record breaking speeds.
About You and The Role
Zipline is seeking a Senior Logistics Operator to own outbound logistics operations from our main factory in South San Francisco. This role is responsible for ensuring reliable, high-quality distribution and fulfillment of finished goods and spare parts to commercial deployments and test operations.
You will operate at the center of Zipline’s physical supply chain—owning daily outbound execution while also improving the systems, processes, and decisions that enable scale. You will be expected to handle ambiguity, anticipate downstream impacts, and drive outcomes end-to-end with minimal oversight.
You will own outbound distribution performance, including on-time shipment, fulfillment accuracy, lead times, and cost efficiency—ensuring consistent, high-quality outcomes for internal and external customers.
What You'll Do
You will own both execution and performance of outbound logistics, including:
- Own end-to-end outbound logistics operations, ensuring on-time, accurate, and reliable shipments
- Own and improve key outbound performance metrics, including on-time shipment, order accuracy, lead time, and cost
- Plan and prioritize daily shipment execution across competing demands (commercial, test, internal transfers)
- Anticipate constraints and proactively resolve risks across inventory, packaging, carrier capacity, and documentation
- Coordinate closely with manufacturing, supply chain planning, test, and commercial teams to align on priorities and timelines
- Ensure high-quality order fulfillment (pick, pack, label, documentation) with strong attention to detail and accuracy
- Select and coordinate transportation modes (parcel, LTL, FTL, air, hand-carry) based on urgency, cost, and reliability
- Track shipments end-to-end, proactively managing exceptions and ensuring successful delivery outcomes
- Own shipping documentation and compliance requirements (packing lists, commercial invoices, export documentation where applicable)
- Identify root causes of performance gaps (delays, errors, inefficiencies) and implement durable solutions
- Monitor, analyze, and report on outbound metrics; use data to drive continuous improvement and decision-making
- Drive improvements in outbound processes, packaging, workflows, and transportation strategy to improve performance and scalability
- Build scalable processes and standards as Zipline expands its manufacturing and deployment footprint
- Maintain high standards for safety, quality, and operational excellence
What You'll Bring
Basic Qualifications
- 3–5+ years of experience in logistics, fulfillment, or supply chain operations
- Experience owning or coordinating outbound shipments and working with transportation providers
- Strong understanding of warehouse operations, inventory systems (WMS/ERP), and shipping workflows
- Demonstrated ability to operate independently and manage multiple priorities in a fast-paced environment
- Strong analytical and problem-solving skills with attention to detail
Preferred Qualifications
- Experience in manufacturing or production environments
- Familiarity with domestic and/or international shipping and trade requirements
- Experience with multiple freight modes (parcel, LTL, FTL, air freight)
- Experience identifying root causes and implementing process improvements (Lean or similar methodologies)
- Experience working cross-functionally with planning, operations, and commercial teams
Key Skills and Competencies
- Ownership & Accountability: Takes responsibility for outcomes and performance metrics, not just execution
- Structured Problem Solving: Breaks down ambiguous problems and drives solutions using data and judgment
- Operational Excellence: Deep understanding of logistics operations and attention to detail
- Cross-Functional Influence: Builds strong partnerships and drives alignment across teams
- Bias for Action: Moves quickly while making thoughtful tradeoffs
- Customer Focus: Anticipates needs and ensures reliable delivery outcomes
Physical Requirements
- Ability to stand and walk for extended periods
- Ability to lift and move materials as needed
- Comfortable working in a warehouse and factory environment
- Ability to operate forklift and material handling equipment
What Else You Need to Know
This role is in-person onsite role based out of our South San Francisco office.
Ready to apply?
Apply to Zipline