Flipp
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Technical Account Lead, LATAM
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About Flipp
Flipp partners with the largest North American retailers and brands to deliver local promotions and savings to millions of engaged shoppers daily, driving superior returns on investments.
We help people make smarter shopping decisions with autonomy and accountability. With rising living costs, Flipp's mission is crucial. Our Shopper Consideration Platform allows retailers and manufacturers to create digital experiences from their savings & deals content, aiding shoppers in deciding what to buy and where to buy it. Together, we make a difference.
Our five principles, Progress Over Perfection, Clarity Through Transparency, Learn Loudly, Challenge with Empathy, and Always Build Better, bring a relentless progress mindset to life. They’re not just slogans, but they’re the behaviours we expect, reward, and hold ourselves accountable to. You'll be equipped to make an impact, realize your potential, and stay inspired every step of the way.
Sobre Flipp Flipp se asocia con los principales retailers y marcas de Norteamérica para ofrecer promociones locales y ahorros a millones de compradores cada día, impulsando un retorno superior sobre la inversión.
Ayudamos a las personas a tomar decisiones de compra más inteligentes, con autonomía y responsabilidad. Con el aumento del costo de vida, la misión de Flipp es más relevante que nunca. Nuestra Shopper Consideration Platform permite a retailers y fabricantes crear experiencias digitales a partir de su contenido de ofertas y promociones, ayudando a los compradores a decidir qué comprar y dónde comprarlo. Juntos, marcamos la diferencia.
Nuestros cinco principios, Progreso sobre la Perfección, Claridad a través de la Transparencia, Aprender en Voz Alta, Desafiar con Empatía y Construir Siempre Mejor, dan vida a una mentalidad enfocada en el progreso constante. No son solo frases: son los comportamientos que esperamos, reconocemos y por los que nos hacemos responsables. Aquí tendrás las herramientas para generar impacto, desarrollar tu potencial y mantenerte motivado(a) en cada paso.
El equipo de Tecnología de Partners de Flipp brinda soporte técnico y soluciones para habilitar alianzas e integraciones efectivas con plataformas y sistemas tecnológicos externos.
Sobre el rol: Technical Account Lead
El/la Technical Account Lead es responsable de desarrollar y gestionar la relación técnica entre retailers empresariales de baja complejidad y nuestros equipos internos, así como de liderar la entrega de proyectos ad hoc para retailers del segmento mid-market.
Apoya a nuestros retailers empresariales como asesor(a) técnico(a) de confianza, facilitando la adopción de nuestro portafolio de soluciones y brindando consultoría sobre cómo aprovechar al máximo los servicios de Flipp, generando entusiasmo por cómo podemos ayudarlos a reinventar la experiencia de compra semanal.
Además, brinda soporte estratégico a retailers del segmento mediano cuando se requiere intervención para generar mayor valor tanto para el cliente como para Flipp.
Lo que harás:
- Apoyar el desarrollo de estrategias técnicas, brindar consultoría en soluciones y construir planes personalizados para cada alianza, con el fin de generar relaciones de largo plazo con nuestros aliados retail y ayudarlos a crecer.
- Aprovechar el conocimiento del retailer y de los productos de Flipp para identificar soluciones a problemas y oportunidades tanto tácticas como estratégicas (por ejemplo, aumentar el engagement con el catálogo digital).
- Gestionar proyectos y asumir la responsabilidad integral de la implementación (onboarding) y entrega de proyectos estratégicos ad hoc para retailers empresiales y segmento mediano, asegurando una ejecución fluida y cumplimiento de compromisos.
- Actuar como la voz técnica de los retailers internamente en los equipos de Producto de Flipp, impulsando el desarrollo enfocado en la generación de valor.
Lo que aportarás al equipo:
- Más de 2 años de experiencia en servicios al cliente, preventa técnica, gestión técnica de cuentas o gestión de proyectos.
- Experiencia manejando objeciones y aplicando soluciones técnicas predefinidas para superarlas.
- Experiencia trabajando con equipos multifuncionales (Producto, Ventas, Analítica e Ingeniería) hacia un objetivo común.
- Sólido criterio de negocio y experiencia trabajando con clientes externos, implementando soluciones tecnológicas para resolver desafíos empresariales.
- Experiencia demostrada gestionando y entregando proyectos internos y externos.
- Conocimiento de tecnologías web como JavaScript, APIs y JSON.
- Conocimiento de plataformas de ecommerce como Magento, Demandware u otras (deseable, no obligatorio).
- Certificación PMP (deseable, no obligatoria).
Te pedimos enviar tu aplicación en inglés.
Nuestra promesa mutua
Lo que nosotros ofrecemos:
- Un entorno inclusivo y colaborativo donde tu voz importa.
- Un modelo de trabajo remoto como prioridad.
- Herramientas y oportunidades para crecer y desarrollarte.
- La posibilidad de asumir la responsabilidad de tu propio éxito.
Lo que tú aportas:
- Tu autenticidad, todos los días.
- Tu mejor trabajo, desde donde estés.
- Ganas de aprender, curiosidad y mentalidad de crecimiento.
- Motivación, iniciativa y mentalidad emprendedora.
Cómo postularte
Esta posición se encuentra abierta y disponible para aplicaciones. Si te interesa trabajar con nosotros en el futuro del comercio, completa los campos a continuación y envía tu postulación.
Si bien la experiencia y las habilidades son importantes, también valoramos enormemente el potencial de crecimiento y la actitud. Si estás listo(a) para crecer de manera significativa junto a tu equipo en una organización de aprendizaje de clase mundial, te invitamos a postularte. Entendemos que las soluciones más creativas requieren diversidad de pensamiento y experiencias de vida.
Flipp es un empleador que ofrece igualdad de oportunidades. No discriminamos por motivos de raza, color, ascendencia, religión, credo, sexo, origen nacional o étnico, orientación sexual, edad, ciudadanía, estado civil, situación familiar, discapacidad, identidad o expresión de género, ni por ningún otro motivo protegido por la ley. Nos enorgullece ser un espacio inclusivo donde todas las personas puedan ser auténticas y trabajar con confianza.
Estamos comprometidos con brindar ajustes razonables para garantizar un proceso de selección equitativo. Si necesitas alguna adaptación, por favor contacta directamente a tu reclutador(a) asignado(a).
La contratación es un proceso profundamente humano; por eso utilizamos inteligencia artificial únicamente de manera limitada y administrativa para agilizar el proceso. Utilizamos una herramienta con IA para coordinar entrevistas y nuestro sistema de seguimiento de candidatos puede identificar palabras clave relevantes en las aplicaciones. No usamos IA para evaluar tu candidatura, tomar decisiones de contratación ni realizar entrevistas. Todas las evaluaciones son realizadas por personas.
Un(a) miembro de nuestro equipo de reclutamiento se pondrá en contacto contigo en las próximas semanas.
#LI-Remote
Our promise to each other:
What we bring: |
What you bring: |
|
|
Here's how to apply:
This position is currently vacant and open for applications. If you’re interested in working with us on the future of shopping, fill out the fields below and submit your application. While experience and skill sets are valuable, growth potential and attitudes are equally important. If you’re prepared to grow dramatically with your team at a world-class learning organization, consider applying. We understand that the most creative solutions require diversity in thought and life experiences.
Flipp is an equal opportunity employer. We do not discriminate on the basis of race, color, ancestry, religion, creed, sex, national or ethnic origin, sexual orientation, age, citizenship, marital status, family status, disability, or gender identity or expression or any other protected grounds. We are proud to be a welcoming space for employees, of every background, to bring their whole selves to work with confidence. Flipp is committed to providing appropriate accommodations to ensure our selection process is equitable, and such accommodations can be made available on request. If you require an accommodation, please contact your dedicated recruiter directly.
Hiring is a deeply human process; therefore, we use AI in limited, administrative ways to help streamline our hiring process. An AI-powered scheduling tool assists with coordinating interviews, and our applicant tracking system may use AI to identify relevant keywords within applications. We do not use AI to assess your application, make hiring decisions, or conduct interviews. All evaluations are completed by real people.
A member of our recruitment team will respond to you in the coming weeks.
Ready to apply?
Apply to Flipp
About Flipp
Flipp partners with the largest North American retailers and brands to deliver local promotions and savings to millions of engaged shoppers daily, driving superior returns on investments.
We help people make smarter shopping decisions with autonomy and accountability. With rising living costs, Flipp's mission is crucial. Our Shopper Consideration Platform allows retailers and manufacturers to create digital experiences from their savings & deals content, aiding shoppers in deciding what to buy and where to buy it. Together, we make a difference.
Our five principles, Progress Over Perfection, Clarity Through Transparency, Learn Loudly, Challenge with Empathy, and Always Build Better, bring a relentless progress mindset to life. They’re not just slogans, but they’re the behaviours we expect, reward, and hold ourselves accountable to. You'll be equipped to make an impact, realize your potential, and stay inspired every step of the way.
Flipp's Partner Technology team provides technical support and solutions to enable effective partnerships and integrations with external technology platforms and systems.
The Technical Account Lead owns the development and management of the technical relationship between low complexity enterprise-level retailers and our internal teams as well as the delivery of ad-hoc retailer projects for mid-market retailers. They help our enterprise retailers by serving as a trusted technical advisor, both facilitating their adoption of our suite of solutions, as well as consulting on how to best leverage Flipp services, while generating excitement about how we can help them reinvent weekly shopping. In addition, they provide support to our mid-market retailers where we need strategic intervention to drive value for the retailer and Flipp.
What you'll get the opportunity to do:
- Supporting the development of technical strategies, consulting on solutions, and building tailored plans for each partnership in order to build long-lasting relationships with our retail partners, helping them strategize and grow their business.
- Leveraging retailer and Flipp product knowledge to identify solutions to both tactical and strategic retailers problems and/or opportunities, such as increasing user engagement with the digital circular.
- Project managing and overall ownership of the delivery of onboarding and strategic ad hoc projects for our enterprise and mid-market level retailers, to ensure smooth execution and delivery on retailer commitments and agility to strategically intervene where retailer support is required.
- Serving as the technical advocate for our retailers, internally within Flipp product teams, driving value-focused Retailer Product development.
What you'll bring to the team:
- 2+ years experience with demonstrated industry experience in client services, technical pre-sales, technical account management or project management
- Spanish language proficiency is required
- Experience in handling objections and applying pre-defined technical solutions to overcome those objections
- Experience working with cross-functional teams; specifically, with Product, Sales, Analytics and Engineering towards a common goal
- Demonstrated business acumen and experience working with external client personnel, bringing technology solutions to solve business challenges.
- Demonstrated experience managing and delivering internal and external projects
- Familiarity with web technologies, such as JavaScript, APIs, JSON
- Familiarity with Ecommerce systems, such as Magento, Demandware, and others would be an asset, but not required
- PMP is a nice to have, but not required
#LI-Remote
How We Support You
Our Total Rewards philosophy is to ensure that you are rewarded for impact, take part in accelerated career growth, thrive with highly flexible benefits, and are empowered to do your best work in a remote-first environment. In alignment with our overall Total Rewards Philosophy, we believe compensation should be fair, clear, consistent, and aligned to growth.
Our promise to each other:
What we bring: |
What you bring: |
|
|
Here's how to apply:
This position is currently vacant and open for applications. If you’re interested in working with us on the future of shopping, fill out the fields below and submit your application. While experience and skill sets are valuable, growth potential and attitudes are equally important. If you’re prepared to grow dramatically with your team at a world-class learning organization, consider applying. We understand that the most creative solutions require diversity in thought and life experiences.
Flipp is an equal opportunity employer. We do not discriminate on the basis of race, color, ancestry, religion, creed, sex, national or ethnic origin, sexual orientation, age, citizenship, marital status, family status, disability, or gender identity or expression or any other protected grounds. We are proud to be a welcoming space for employees, of every background, to bring their whole selves to work with confidence. Flipp is committed to providing appropriate accommodations to ensure our selection process is equitable, and such accommodations can be made available on request. If you require an accommodation, please contact your dedicated recruiter directly.
Hiring is a deeply human process; therefore, we use AI in limited, administrative ways to help streamline our hiring process. An AI-powered scheduling tool assists with coordinating interviews, and our applicant tracking system may use AI to identify relevant keywords within applications. We do not use AI to assess your application, make hiring decisions, or conduct interviews. All evaluations are completed by real people.
A member of our recruitment team will respond to you in the coming weeks.
Ready to apply?
Apply to Flipp