We're on a mission to transform the working lives of millions of people — and we're looking for someone to take our customer support to the next level: as the first point of contact for our customers and as the architect of the AI-powered infrastructure that makes us sustainably scalable.

How we work

• AI first. We use AI as a daily tool across the entire company — from engineering to operations to support.
• Hands-on over hierarchy. The best idea wins, regardless of where it comes from.
• Speed with substance. We move fast and build things that last.
• Impact at scale. Your work directly shapes how millions of frontline workers experience their workday.

About the role

You'll enjoy this role if you like doing the following:

• Excellent customer support as your foundation. You're the primary contact for all incoming customer requests, ensuring tickets are handled in a structured, timely, and high-quality way. You stay on top of high ticket volumes and prioritize with confidence.
• AI-driven process optimization as your core work. You actively track developments in AI models and tools (Claude, Gemini, ChatGPT and others), independently challenge existing processes, and build intelligent automations, AI-powered triage, and scalable self-service solutions.
• Building scalable infrastructure. You configure and optimize our support platform (Zendesk or similar) — not just as a user, but as an architect. You build the KPIs and reporting structures that enable data-driven decisions, and actively push toward a 24/7 support model.
• Moving product and engineering forward. You translate customer feedback into structured, actionable insights for the product team and serve as a productive sparring partner for engineering via Linear, Jira, or similar.

What success looks like after 6–12 months

Recurring requests are measurably reduced through automations or self-service solutions. New AI models and tools are systematically evaluated by you and — where it makes sense — integrated directly into our workflows. Customer feedback flows in a structured, regular way into Product and Engineering. SLAs are consistently met — and processes that were manual a year ago are now automated.

Who you are

We're looking for people who combine technical sharpness with genuine customer focus — and who don't wait for someone to tell them what to improve.

You'll thrive with us if you:

• See support as leverage, not overhead — and ask with every request how the underlying system can be improved.
• Actually use AI, not just read about it. You know what Claude, Gemini, and ChatGPT can do — and deploy them deliberately.
• Create structure under pressure. High ticket volumes don't stress you out — they get you into flow.
• Take ownership from day one — with a hands-on mindset and a clear sense of what actually matters.
• Think across disciplines. Support, Product, and Engineering are one connected system to you.

What you bring

• At least 3 years of experience in customer care or support, ideally in a B2B SaaS environment
• Solid knowledge of a common support platform (e.g. Zendesk, Intercom, Freshdesk) — configuration, automations, macros, and reporting
• Demonstrated, active engagement with AI tools in a professional context: you regularly use and evaluate Claude, Gemini, ChatGPT, and comparable models, and can speak concretely about what you use for what
• Analytical mindset with the ability to prioritize under pressure and escalate in a structured way
• Fluent in both German and English, written and spoken

Job Teaser

As a Site Reliability Engineer in our Platform Squad, you will be a key player in keeping Flip's infrastructure fast, resilient and ready to scale. You'll shape the reliability culture, tooling and practices that allow our engineering teams to ship with confidence - at scale and without compromising availability.

This role is perfect for an engineer who is passionate about building high-throughput, highly available systems and who wants to shape how a fast-growing SaaS platform runs in production.

What awaits you with us

• Enable scaling: Further expand and optimize our cloud infrastructure on Azure and our Kubernetes clusters - designed for high throughput and highest availability - to support Flip's rapid growth across the globe.
• Ensure resilience & safety: Design and implement zero-downtime deployments, rollback mechanisms and disaster-recovery strategies that keep our platform available around the clock.
• Create observability: Evolve our LGTM stack (Loki, Grafana, Tempo, Mimir) to give every team the visibility they need - and use it to define and optimize our SLOs.
• Automate everything: Design, develop and optimize infrastructure as code with Pulumi in Go, eliminating toil and making our platform self-service for engineering teams.
• Champion reliability practices: Promote CI/CD best practices, incident management, post-mortems and developer experience across the entire engineering organization.
• Shape our roadmap: Collaborate with your squad and engineering leadership to define the platform's direction - from scalable, high-throughput systems and cost optimization to security posture and compliance.

What you bring to the table

We're looking for a hands-on, product-minded engineer who is passionate about high-throughput, highly available systems - and who cares about reliability as much as velocity.

Must-Have Qualifications

• You have 1–3 years of hands-on experience as a Site Reliability Engineer (SRE), Platform Engineer, DevOps Engineer, Infrastructure Engineer, Cloud Engineer, or Backend Engineer with a strong infrastructure focus.
• Experience operating and scaling cloud infrastructures (Azure, GCP, AWS).
• Deep knowledge of Kubernetes and container orchestration in production environments.
• Hands-on experience with modern observability stacks (e.g. Prometheus, Mimir, Loki, ELK) and comfortable defining and operating SLOs and error budgets.
• Solid software development skills in Go (preferred, since our IaC runs on Pulumi in Go), Python or Kotlin.
• Hands-on experience with infrastructure as code (e.g. Pulumi, OpenTofu, Terraform) and configuration tooling (e.g. Ansible, Chef).
• A collaborative mindset, strong communication skills and business-fluent English.
• Willingness to participate in on-call rotations to ensure the reliability of our platform.

Nice-to-Have Qualifications

• Experience building and operating high-throughput, highly available systems in production.
• Experience with Azure Kubernetes Service (AKS) specifically.
• Experience with Kubernetes Gateway API and Envoy Gateway.
• Familiarity with GitOps workflows and CI/CD pipeline design.
• Knowledge of service mesh technologies (e.g. Linkerd, Istio).
• Experience with Kubernetes Operators (e.g. Strimzi, CNPG)
• Experience with operating High-Availability PostgreSQL

Job description

As a GRC & Information Security Specialist (m/f/d)), you will be at the center of our compliance operations, reporting directly to the Head of IT. You'll be responsible for managing evidence collection, audit coordination, and the policy lifecycle across four concurrent frameworks (ISO 27001, TISAX, SOC 2 Type II, and Cyber Essentials Plus). This role is ideal for a proactive, tech-savvy professional with 2–4 years of experience who is passionate about acting as a bridge between compliance mandates and technical teams to enable secure, international growth.

What you can expect

• Compliance Control Management: Own the day-to-day administration and continuous improvement of our ISMS (ISO 27001/27017/27018), TISAX assessments, SOC 2 Type II controls, and Cyber Essentials Plus recertification.
• Evidence & Audit Ownership: Coordinate internal and external audits end-to-end. You will collect, package, and present the evidence trail, managing auditor walkthroughs and finding remediations.
• Liaison & Collaboration: Act as the crucial link between security and control owners in Engineering and HR. Translate complex compliance requirements into actionable tasks that embed seamlessly into team workflows.
• Risk Management Execution: Maintain the risk register, coordinate quarterly reviews, and ensure treatment plans are actively managed and documented.
• Policy Lifecycle & Privacy: Draft and version-control 90+ policies while assisting with data privacy operations, including RoPA, DPAs, and support for Data Subject Requests (DSRs) under GDPR.
• Security Awareness & Trust: Plan and deliver security training and phishing simulations, while maintaining our Trust Centre content to transform internal security info into client-facing documents.

What you bring to the table

We’re seeking a detail-oriented, pragmatic professional who can balance robust security requirements with the pace of a fast-growing start-up.

Must Haves:

• Proven Experience: 2–4 years of experience in a GRC or Information Security role.
• Framework Expertise: Strong, hands-on experience with ISO 27001 and at least one other framework (TISAX, SOC 2, or Cyber Essentials Plus).
• Policy & Risk Management: Experience managing a significant policy lifecycle (50+ policies) and maintaining risk registers/treatment plans.
• Technical Fluency: A solid understanding of how SaaS companies operate, with the ability to translate compliance needs for engineering and product teams.
• Language Skills: Excellent communication skills in both English & German (business fluent).

Nice to Haves:

• Background in B2B SaaS or tech start-up environments (~100–300 employees).
• Familiarity with GRC tooling, audit management platforms, or compliance automation tools.
• Experience working directly alongside engineering teams.

Job description

As an Enterprise Account Executive, you’ll play a key role in driving our growth. You’ll win strategically important new customers in the 1,000–5,000+ employee segment, confidently manage complex sales cycles, and help elevate our Enterprise and Strategic business to the next level - together with our experienced sales team. Along the way, you’ll position Flip as the leading solution for a new era of internal communications.

What awaits you with us

• Own Your Enterprise Territory
  You’ll identify and win international enterprise accounts, build a high-impact pipeline, and drive complex deals from first touch to close.
• Lead with Insight & Trust
  You act as a strategic sparring partner for C-level stakeholders as well as HR, IT, and Communications leaders. You guide multi-stakeholder buying processes with confidence and bring real value into the Buying Center.
• Be the Flip Ambassador
  You deeply understand our ideal customer profiles, translate our value into tailored, tangible solutions, and position Flip with clarity and conviction.
• Drive Growth, Together
  You collaborate closely with Pre-Sales, Marketing, and Customer Success to develop creative growth strategies and orchestrate a winning team across the buyer journey.
• Sell What You Believe In
  You contribute directly to our company’s success - by living our values, sharing our vision, and embedding them in how you sell.

What you bring to the table

You...

• 4–6 years of B2B SaaS sales experience with a focus on Mid-Market & Enterprise customers (1,000–5,000+ employees) and a strong track record in winning new logos.

• You’re a true hunter - new business is your passion and strength.

• You're known for consistently exceeding your sales targets.

• You navigate complex buying centers with ease, collaborating with stakeholders from HR, IT, Communications, and the C-level.

• You manage sales cycles in a structured and strategic way - using MEDDPICC or similar frameworks.

• You’re fluent in both German and English, with strong communication skills at the executive level (written and verbal).

• You value face-to-face connection and are open to traveling for key team events, QBRs, or customer meetings.

Job Teaser

As a Senior Software Engineer, you will contribute to the backend of our employee communication platform. You'll be responsible for the secure design, hands-on development, and operation of server applications in our core domains. This role is ideal for a seasoned engineer with 5+ years of experience who is proficient in the JVM ecosystem and passionate about taking ownership of mission-critical production systems and driving technical excellence within an international agile team.

What you can expect

• Architect and Develop Core Services: Design, develop, and operate critical backend services within our User Management domain, ensuring seamless and secure integration with our Keycloak instance.
• Leverage the JVM Stack: Work hands-on with our primary technology stack, which is mostly JVM-based (Kotlin, Micronaut), alongside auxiliary components written in Python and Go.
• Drive Engineering Excellence: Develop software following modern practices: API first, code reviews, automated tests, and utilizing MR environments for exploratory testing before a merge.
• Own the Topics: Take charge of technical topics important to you, driving significant decisions, and seeking alignment across teams within our backend guild.
• Deployment and Operations: Deploy (Kubernetes, Helm) and monitor (Grafana, Sentry, Mixpanel) your services within the team, with the support of a separate team of SREs for on-call duty.

What you bring to the table

We're seeking a skilled, experienced engineer ready to step up, own and deliver on complex technical projects.

Must Haves:

• Proven Experience: 5+ years of software engineering experience, ideally in backend or full-stack development.
• Core Language Proficiency: Very good knowledge of Kotlin/Java and relevant Frameworks (such as Micronaut, Spring, etc.).
• Production Operations: Demonstrable hands-on experience in deploying and running applications on production systems (e.g., cloud, containerized environments).
• Ownership and Collaboration: Strong sense of responsibility and ownership for your topics, coupled with a collaborative mindset and excellent communication skills.

Nice to Haves:

• Background in SaaS environments.
• Familiarity with PostgreSQL.
• Experience with messaging systems (RabbitMQ, Apache Kafka).

Job description

As a BDR, you are our spearhead in the market. You are more than just a door opener – you are a strategic advisor, laying the foundation for our partnerships with global players. In this key role, you will actively shape our growth and ensure that Flip becomes an indispensable platform for large-scale enterprises.

What you can expect

• Strategic Prospecting: You identify tomorrow’s "big players" and spark genuine interest in Flip through creative and highly personalized approaches.
• Relationship Management: You don’t just qualify leads; you build trust and develop potential customers into high-quality opportunities within the sales funnel.
• Pipeline Ownership: You manage your own customer pipeline and lead confident discovery calls, communicating the value of our app with precision.
• AE Tandem: You work closely with your Account Executive. Together, you act as a strategic team, preparing product demos and supporting the entire sales cycle.
• Impact on Product: As a bridge to the market, you gather valuable insights and collaborate directly with our Product Owners to continuously improve Flip.
• Presence: Together with your team, you represent Flip at trade fairs and industry events, becoming the face of our mission.

What you bring to the table

• Sales Expertise: You have at least one year of solid experience in B2B software or technology sales. You truly thrive in a dynamic, KPI-driven environment.
• Enterprise Experience: You have a proven track record of navigating the landscape of large accounts (10,000+ employees) and know how to penetrate complex decision-making structures.
• Methodology & Tools: You are a pro at personalized multichannel outreach and use CRM and networking tools like HubSpot and Sales Navigator with ease to drive your success.
• Hunter Spirit with a Consultant’s Mindset: You have the necessary drive and persistence for outbound sales, but you never lose sight of a consultative approach to engage prospects as a peer.
• Passion & Communication: You are passionate about innovative products and convince others with your infectious energy—both in German and English (fluent in speech and writing).

Job description

As an SMB Account Executive, you’ll play a key role in driving our growth. You quickly understand the needs of our target group, guide them through the entire sales funnel, and win them over with your drive and our product. You’ll make Flip a no-brainer for companies with 50–500 employees - and turn leads into enthusiastic customers.

What awaits you with us

You …

• Take full end-to-end ownership of your pipeline - from first outbound touch to closed won.
• Craft tailored pitches and demos that clearly communicate Flip’s business impact.
• Identify new opportunities, proactively engage decision-makers, and sharpen our positioning in the SMB segment.
• Qualify leads effectively and guide them through a structured sales process.
• Collaborate closely with Business Development, Marketing, and Customer Success to ensure a smooth customer journey.
• Bring market insights back to the team and help refine our SMB go-to-market strategy.
• Drive decisions forward - with a strong sense for timing, needs, and your buyer’s motives.

What you bring 

• 2–4 years of experience in B2B SaaS sales - ideally focused on SMB or mid-market customers.
• You're a true hunter: you love identifying, engaging, and closing new customers independently.
• You have a solid understanding of business models, buyer personas, and decision-making patterns in smaller/mid-sized companies.
• You work in a structured, CRM-driven way and use tools (e.g. Gong, Hubspot, Salesloft) and playbooks effectively.
• You communicate clearly, respectfully, and on equal footing — whether with HR, IT, execs, or works councils.
• Fluent German (C1+) and good English skills.
• You're open to regular onsite presence — for team formats like QBRs or kickoffs, on-site calling days, or in-person customer meetings.

You appreciate flat hierarchies, short decision-making paths and live the hands-on mentality? You want to actively shape our journey instead of just being part of it and want to help shape Flip's vision?

Then we should get to know each other! 

Apply on your own initiative and let us know in which area you would like to contribute your talents.

Let our employees convince you: https://www.kununu.com/de/flip-app/kommentare