What is Flagstone?

Flagstone is many things. An online savings platform, reinventing how individuals, businesses, and charities manage, protect, and grow their cash. A diverse group of people, bound by a collaborative spirit, and shared purpose. And lastly, a thriving, profitable business – where smart people do their best work.

Each definition shares a common thread: our unique culture. It’s our pride and joy. And our competitive advantage.

A feel for our culture:

To revolutionise the savings market, we need to be at our best. But high performance takes more than talent – it takes a culture of kindness, respect, and growth. That’s why we’re building a diverse, inclusive community, where your voice is heard and valued. Where, with close support and room to develop, you can surpass even your own expectations. And be rewarded for it. We may not change the world, but we can change the world of financial technology. And all it takes is a winning mix of drive, talent, and empathy. Our culture celebrates all three.

But enough about us. Let’s talk about you.

Does this sound like you?

Are you passionate about delivering an exceptional onboarding experience for clients?
We’re looking for a detail-orientated and client-focused professional to join our fast-growing fintech scale-up. As an Onboarding Executive, you’ll play a crucial role in shaping the first impressions of our customers, ensuring a seamless, compliant, and exceptional onboarding journey.

What you’ll do:

• Lead the client onboarding journey: Ensure every customer receives a smooth, professional, and positive experience that sets the tone for a long-term partnership.
• Client communication: Act as the first point of contact for clients, clearly explaining onboarding requirements, managing expectations, and providing updates with confidence and clarity.
• Risk-Based Decision Making: Act as the final approver for onboarding applications, applying sound judgement and thorough risk assessments across multiple client types.
• Compliance ownership: Safeguard the business by adhering to AML policies, conducting due diligence (CDD/EDD), and managing financial crime screening.
• Work to SLAs: Consistently meet service-level agreements (SLAs) and key onboarding targets, ensuring a timely and efficient experience for clients.
• Client engagement: Build strong, trusted relationships with customers and internal teams, ensuring all onboarding queries are handled effectively.
• Process improvement: Identify opportunities to streamline workflows, enhance client experience, and maintain high-quality standards.
• Technical support: Use CRM and workflow management tools (e.g., Comply Advantage, LexisNexis, GBG, Salesforce) to monitor applications and resolve any issues.

What we hope you will bring:

• AML/KYC expertise: Good understanding of AML regulations, customer due diligence, enhanced due diligence (EDD), sanctions, PEP, adverse media checks, and financial crime screening.
• Exceptional communication skills: Ability to communicate complex requirements in a clear, professional, and client-friendly manner, building trust and confidence.
• Client-first mindset: Strong interpersonal skills with a natural ability to build rapport and manage client relationships effectively.
• SLA-driven approach: Proven ability to work to defined SLAs and productivity targets while maintaining exceptional quality and compliance standards.
• Organisational excellence: Ability to prioritise tasks, manage competing deadlines, and deliver high-quality results in a fast-paced environment.
• Attention to detail: A meticulous and proactive approach, ensuring accuracy and compliance.
• Tech-savvy approach: Comfortable with CRM systems, compliance tools, and workflow management solutions.
• Problem-solving skills: Ability to anticipate challenges, resolve issues, and deliver solutions that enhance the client journey.

How we reward you:

At Flagstone, the benefits extend beyond false gifts like “fruit and snacks”. Instead, we invest in your health, wealth, and professional development. Here’s a selection of our benefits:

• Hybrid working - Spend at least 1 day a week with your team in our collaborative London office
• Competitive bonus scheme - designed to reward and recognise high performance
• Flexible benefits budget - a pot to fund meaningful benefits for you, whether it's hormone or fertility testing, cancer screening, neuro-diversity coaching or something that matters for you.
• A range of salary sacrifice options to help you make tax efficient savings on electric cars, nursery schemes, home and tech goods.
• Around the World scheme - 3 months work from anywhere scheme
• Mental wellbeing support – Access therapy and mental health sessions through Spill
• Learning and development – £1,000 personal development budget to help you grow in your role.
• Private health care - Enjoy all the benefits AXA has to offer, including reduced gym memberships and medical history disregarded
• Medical cash plan - To help you with the costs of dental and optical expenses
• Life insurance and Income Protection- four times your annual salary for peace of mind
• Matched pension contributions up to 5%
• 25 days holiday - plus bank holidays, well-being days and volunteering days
• Enhanced Parental Leave – enhanced maternity, paternity and adoption pay.  

All are welcome

At Flagstone, we’re assembling a diverse team that defies our industry’s norms. Think this role could suit you? We encourage you to apply, no matter your background.

What is Flagstone?

Flagstone is many things. An online savings platform, reinventing how individuals, businesses, and charities manage, protect, and grow their cash. A diverse group of people, bound by a collaborative spirit, and shared purpose. And lastly, a thriving, profitable business – where smart people do their best work.

Each definition shares a common thread: our unique culture. It’s our pride and joy. And our competitive advantage.

A feel for our culture:

To revolutionise the savings market, we need to be at our best. But high performance takes more than talent – it takes a culture of kindness, respect, and growth.

That’s why we’re building a diverse, inclusive community, where your voice is heard and valued. Where, with close support and room to develop, you can surpass even your own expectations. And be rewarded for it.

We may not change the world, but we can change the world of financial technology. And all it takes is a winning mix of drive, talent, and empathy. Our culture celebrates all three.

But enough about us. Let’s talk about you.

The Opportunity 

Flagstone is the UK's leading cash savings platform, helping businesses and individuals put their money to work across a marketplace of banks and savings products. We manage over £19bn in Assets under Administration and are growing fast. 

Our SME Tribe is under 12 months old, sitting at £5bn in Assets under Administration, with a mandate to reach £15bn in under three years. The growth engine is still being built. The proposition is actively evolving. 

This is a rare opportunity to be the primary commercial force behind one of the most significant growth ambitions in the business. You will not inherit a playbook - you will write one. 

As Head of SME Growth, you will own full commercial leadership of the SME Tribe: driving client acquisition and activation, setting squad-level priorities, and taking direct accountability for performance against a £15bn AuA ambition. You will work in close partnership with the CGO, acting as the connective tissue between strategic direction and commercial execution. 

What You'll Own 

Tribe Strategy & Commercial Ownership 

• Lead the SME Tribe across two squads focused on client acquisition and client activation, creating the conditions for high performance and scale
• Own the commercial strategy for SME client acquisition and activation - translating a significant growth ambition into squad-level priorities and measurable outcomes
• Define and own tribe OKRs, ensuring squad-level goals are clearly connected to Flagstone's broader growth targets and business strategy
• Act as the senior day-to-day commercial voice for the SME segment, bringing external market perspective and customer insight that drives proposition evolution
• Partner closely with the Group Product Manager to ensure commercial strategy and product thinking are tightly aligned
• Work in close partnership with the CGO and Exec team to ensure Tribe strategy is aligned to company-wide priorities and reported with transparency 

Delivery & Performance

• Drive the Tribe towards high performance - building ways of working, clarity of mission, and a culture of accountability and pace
• Own the tribe roadmap across both squads, ensuring priorities are well-sequenced and dependencies are actively managed
• Lead tribe ceremonies and reporting cadences, maintaining a consistent and transparent picture of delivery health and commercial progress
• Manage cross-squad dependencies and resolve blockers that sit above squad level
• Work with functional leads across the business to ensure the tribe is appropriately resourced to deliver 

People & Culture 

• Provide operational leadership to Squad Leads within the tribe, building their capability and holding them accountable for squad execution
• Build a high-performance tribe culture - one that moves with pace, operates with discipline, and learns continuously
• Support the development of tribe members, identifying opportunities for growth and ensuring the right conditions for people to do their best work 

Cross-Functional Leadership & Proposition Influence

• Partner closely with the Engagement Tribe to ensure the SME client experience extends beyond acquisition and activation - driving the retention, top-up, and AuA growth behaviours that compound the channel's long-term commercial performance.
• Act as the senior commercial sponsor for the SME proposition across Flagstone, ensuring that platform investment and propositional development across tribes reflects the needs and priorities of the SME customer.
• Work in close partnership with Marketing to shape SME brand and performance strategy - ensuring campaigns, messaging, and channel investment are grounded in commercial priorities and aligned to tribe OKRs.
• Partner with Finance on growth planning, budgeting, and reforecasting - maintaining a clear and current picture of SME commercial performance and ensuring investment decisions are underpinned by robust financial modelling.
• Collaborate with Data to develop the insight capability that drives smarter acquisition, activation, and retention decisions - ensuring the tribe operates with a clear, evidence-based view of customer behaviour and funnel performance.
• Represent the SME channel's commercial interests in cross-functional forums, advocating for SME priorities and ensuring they are visible and appropriately resourced alongside competing business priorities. 

What We Need From You 

Non-Negotiables 

• Experience leading squads or agile product/commercial teams in a digital environment
• Direct SME or B2B commercial experience
• P&L ownership and accountability for commercial outcomes
• Experience translating ambitious growth targets into executable strategy, with the ability to operate at both the strategic and squad level
• Strong analytical instincts - comfortable using data to diagnose growth constraints, prioritise investments, and track performance against plan
• Background in a scaled digital product or fintech environment 

The Profile We're Looking For 

We are looking for a proven commercial leader from a digital-native or fintech environment - someone operating confidently at senior level, with a clear upward trajectory. 

Preferred background: Head of Growth or Senior Commercial Leader in a digital-native SME or B2B business, with direct accountability for revenue or AuA outcomes. 

Alternative background: Senior Product Leader in a B2B or SME-focused business, with strong commercial ownership, not just product delivery, and demonstrable revenue accountability. 

In either case, you will have: 

• A strong track record in a high-growth, digital-native or fintech environment, leading teams through scale
• The ability to build high-performing structures where the playbook is still being written
• The commercial acumen to own a significant AuA growth ambition and translate it into executable strategy at squad level
• The leadership presence to operate as a credible partner to the CGO and influence across a matrixed organisation
• A clear upward trajectory - this role should be a platform, not a destination 

How we reward you:

At Flagstone, the benefits extend beyond false gifts like “fruit and snacks”. Instead, we invest in your health, wealth, and professional development. Here’s a selection of our benefits:

• Hybrid working - Spend at least 1 day a week with your team in our collaborative London office
• Competitive bonus scheme - designed to reward and recognise high performance
• Flexible benefits budget - a pot to fund meaningful benefits for you, whether it's hormone or fertility testing, cancer screening, neuro-diversity coaching or something that matters for you.
• A range of salary sacrifice options to help you make tax efficient savings on electric cars, nursery schemes, home and tech goods.
• Around the World scheme - 3 months work from anywhere scheme
• Mental wellbeing support – Access therapy and mental health sessions through Spill
• Learning and development – £1,000 personal development budget to help you grow in your role.
• Private health care - Enjoy all the benefits AXA has to offer, including reduced gym memberships and medical history disregarded
• Medical cash plan - To help you with the costs of dental and optical expenses
• Life insurance and Income Protection- four times your annual salary for peace of mind
• Matched pension contributions up to 5%
• 25 days holiday - plus bank holidays, well-being days and volunteering days
• Enhanced Parental Leave – enhanced maternity, paternity and adoption pay.  

All are welcome.

At Flagstone, we’re assembling a diverse team that defies our industry’s norms. Think this role could suit you? We encourage you to apply, no matter your background.

What is Flagstone?

Flagstone is many things. An online savings platform, reinventing how individuals, businesses, and charities manage, protect, and grow their cash. A diverse group of people, bound by a collaborative spirit, and shared purpose. And lastly, a thriving, profitable business – where smart people do their best work.

Each definition shares a common thread: our unique culture. It’s our pride and joy. And our competitive advantage.

A feel for our culture:

To revolutionise the savings market, we need to be at our best. But high performance takes more than talent – it takes a culture of kindness, respect, and growth.

That’s why we’re building a diverse, inclusive community, where your voice is heard and valued. Where, with close support and room to develop, you can surpass even your own expectations. And be rewarded for it.

We may not change the world, but we can change the world of financial technology. And all it takes is a winning mix of drive, talent, and empathy. Our culture celebrates all three.

But enough about us. Let’s talk about you.

Does this sound like you?

You're a mid-level Business Analyst with hands on experience in requirements gathering, process mapping, and stakeholder management. You're curious, confident, and not afraid to ask the awkward questions, because you know that's usually where the most valuable work begins. You have a solid grounding in change management and risk governance, and you know how to deliver in environments where both matter. You thrive in fast moving, collaborative environments and are energised by the prospect of joining a fintech scale up where your analysis directly shapes how the business grows and changes.

This is a 12 month fixed term contract.

What you’ll do:

As a Business Analyst at Flagstone, you'll sit within the Transformation & Change team and play a central role in delivering meaningful change across the business. Day to day, that looks like:

• Conducting high quality business analysis to accelerate and unblock strategic change initiatives
• Gathering and documenting requirements to make sure the end result always meets real user and business needs
• Designing and mapping processes, turning complexity into something simple and scalable
• Facilitating workshops and stakeholder sessions to drive decisions and keep things moving
• Supporting change readiness, including training and risk mitigation planning
• Making sure changes land in line with Risk & Compliance policies
• Working closely with Product and Engineering to deliver joined up outcomes

What you’ll bring:

• Hands on experience across requirements gathering, process design, and stakeholder management
• Comfortable working across the full change delivery lifecycle, from initial analysis through to delivery and change readiness
• Experience of working in Agile environments, you know how to work iteratively and adapt quickly
• Process design and requirements analysis skills
• A self starter mentality, being comfortable planning and managing your own workload, ensuring the right analysis is delivered at the right time
• Prioritisation skills, where you're comfortable managing multiple workstreams and demands, and you know how to identify what needs your attention first   
• Professional courage to question a brief, pushing back when something doesn't stack up, and saying no when the work isn't high value. You do all of this without creating friction
• Exceptional stakeholder management and facilitation skills, including with senior and cross functional audiences
• Clear communication, both written and verbal
• A relevant certification is a plus (e.g. BCS BA Diploma, Six Sigma, IIBA, APM)

Backgrounds we're interested in

We'd love to hear from people who have worked in a similar sized organisation and are comfortable working with ambiguity and fast pace of change delivery. Experience in fintech, financial services, or another regulated industry would be an advantage and you'll be comfortable operating in an environment where risk and compliance aren't an afterthought.

How we reward you:

At Flagstone, the benefits extend beyond false gifts like “fruit and snacks”. Instead, we invest in your health, wealth, and professional development. Here’s a selection of our benefits:

• Hybrid working - spend at least 1 day a week with your team in our collaborative London office
• Mental wellbeing support - access therapy and mental health sessions through Spill
• Private health care - enjoy all the benefits AXA has to offer, including reduced gym memberships and medical history disregarded
• Medical cash plan - to help you with the costs of dental and optical expenses
• Life insurance and Income Protection- four times your annual salary for peace of mind
• Matched pension contributions up to 5%
• 25 days holiday - plus bank holidays, well-being days and volunteering days

All are welcome.

At Flagstone, we’re assembling a diverse team that defies our industry’s norms. Think this role could suit you? We encourage you to apply, no matter your background.

#LI-Hybrid