Fixify
Fixify is a new take on the IT help desk, handcrafted to put people and their experiences first. We give visionary IT leaders control over how they scale their teams by taking on the reactive day-to-day requests that are pulling them away from strategic, engaging work that they love. With Fixify, end users will be cared for, so IT's brand can flourish.
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Manager, IT Operations
You've been on a help desk long enough to know that the tech is rarely the hard part. The hard part is the analyst who's burning out on a Friday afternoon, the customer escalation nobody flagged until it was too late, and the SLA you're watching slip in real time while you try to hold five things together at once. You've been there — and you've figured out how to get through it without losing the team in the process.
You care about the people underneath you as much as the metrics above you. You know that a well-run help desk isn't just a function — it's a culture. And you know how to build that culture deliberately, through feedback, clarity, and earning trust quickly.
At Fixify, we're building an AI-native IT automation platform that combines technology with a human touch. The help desk is where that human touch shows up in real time — and the Manager, IT Operations is the person who makes sure it holds up under pressure. You'll lead a team of IT analysts, own the operational standards that keep our customers happy, and work across the organisation to make sure we're building for scale, not just for today.
This is a hands-on leadership role. You'll manage people and processes, shape how we work across customers, and partner with operations, product, and employee experience to build something that lasts.
What we can do for you
- Give you real ownership of a help desk operation at a company where automation and AI are core to what we do — not an afterthought.
- Put you at the intersection of customer success, operations, and product, where your observations directly shape what we build next.
- Give you the autonomy to design and improve the processes, systems, and standards your team works within.
- Surround you with a leadership team that values data, clarity, and getting things right over looking like they're right.
- Let you grow a team and leave a mark on how Fixify scales.
What you can do for us
- Lead, mentor, and manage a team of IT analysts, setting the standard for how we support customers and building a culture of continuous improvement.
- Own our SLA and quality targets — tracking performance, identifying gaps, and driving the changes needed to close them.
- Develop and monitor KPIs that give the team and leadership clear visibility into what's working and what isn't.
- Partner with operations leadership to design and implement the processes that let us scale the help desk without losing quality.
- Partner with employee experience to keep our hiring and performance management systems aligned with our capacity needs.
- Partner with the product team to surface trends, flag systemic issues, and identify opportunities for automation and improvement.
- Ensure shifts are properly staffed, equipped, and set up to succeed — every day.
What you should bring with you
- 6+ years in technology operations or support, including at least 3 years managing or supervising a team.
- Working knowledge of help desk platforms, including tools like Zendesk and ServiceNow.
- Familiarity with IT infrastructure and troubleshooting; you don't need to be an engineer, but you need to understand the territory.
- Working knowledge of data analysis tools — experience with Tableau, Hex, or similar platforms is a plus.
- The ability to build trust quickly, with customers and teammates alike.
- Strong written and verbal communication skills, and the confidence to use them under pressure.
- A track record of developing people — coaching, mentoring, and giving feedback that actually sticks.
- The ability to navigate ambiguity, prioritise fast, and act without waiting for perfect information.
- A genuine customer service mindset — you take ownership when things go wrong and you don't look for someone else to blame.
This is a hybrid role, combining remote work with regular in-person time at Fixify's Cork office.
Ready to apply?
Apply to Fixify
You remember the first time you realized that building great software isn’t just about writing elegant code — it’s about building a team that ships it consistently. The moment when a project landed cleanly because the right context was set, the architecture was sound, and the team moved in concert. You didn’t just deliver features — you delivered clarity.
At Fixify, we’re building AI-native IT automation that is redefining how IT works., and we need a Software Engineering Manager who thrives in that player-coach space. Someone who can guide a small, high-impact team while staying close enough to the code to shape architecture, unblock engineers, and raise the bar.
This isn’t a “managing from a distance” role. You’ll be mentoring engineers, breaking down complex problems, and contributing to production systems that directly power our growth. You’ll partner closely with Product and Design, translating ambition into maintainable, reliable software that scales with us.
Your primary customers are your engineering team — who rely on you for context, technical judgment, and support — and our product partners, who count on you to deliver predictable, high-quality outcomes. As Fixify grows, you’ll play a key role in shaping how engineering works: our standards, our rituals, and the way we hold ourselves accountable.
This position is remote-friendly, and you’ll collaborate closely with teammates across Engineering, Product, and Design.
If you care about building strong teams, shipping production systems, and creating engineering environments where people do their best work, we should talk.
What we can do for you:
- Give you ownership of a small, high-impact team with meaningful contribution to our product direction.
- Keep you close to the code while growing your leadership scope.
- Provide a collaborative environment where engineering, product, and design operate as true partners.
- Give you room to influence engineering standards, culture, and hiring as we scale.
- Offer real visibility into how your team’s work drives business outcomes.
What you can do for us:
- Lead and develop a team of software engineers through clear context, mentorship, and structured feedback.
- Stay hands-on in architecture and delivery, contributing to design decisions and production code.
- Partner with Product and Design to translate priorities into well-scoped, executable plans.
- Break down complex initiatives into milestones that support predictable, high-quality delivery.
- Maintain strong engineering standards across code quality, testing, documentation, and operational reliability.
- Identify and address technical risks and process gaps before they impact delivery.
- Help hire and grow the team thoughtfully as Fixify scales.
What you should bring with you:
- Experience shipping and maintaining production systems in a modern tech environment.
- Strong skills in system design, software architecture, and code review.
- Familiarity with cloud platforms such as AWS, GCP, or Azure.
- Experience with CI/CD pipelines, automated testing, and observability practices.
- A proven track record of mentoring and developing engineers.
- Clear, structured communication across both technical and non-technical partners.
- Comfort operating in fast-moving environments with high ownership.
- A thoughtful approach to feedback, performance management, and team culture.
- A deep commitment to building reliable, maintainable, well-crafted software.
Ready to apply?
Apply to Fixify
Senior Data Scientist
You remember the first time you wrote a script that actually worked—maybe a Python one-liner, a scrappy Excel formula, or even an SQL query. That little spark of 'Whoa, I just made data do something.' felt just as exhilarating as the moment you saw your first model running in production. Fast forward to today. If embeddings dance in your dreams and experimenting with LLMs and crunching datasets puts a skip in your step, well we’ve got the gig for you.
We’re on a mission to reimagine the IT help desk — taking the mundane and making it smarter, faster, and way less painful. As a Senior Data Scientist, you’ll be at the forefront of this transformation, wielding machine learning, AI, and all your data wizardry to build solutions that make a difference while they make smiles bloom across our customers.
We believe that data science (whether that's a prompt, a new fancy shmancy model or a tried and true statistical method) is the key to transforming tedious IT requests into truly magical experiences. More importantly, we think people belong at the center of this transformation.
As a senior data scientist, you'll be working with a team of people who care -- about our customers, about our world, and about each other. We're looking to build and scale a texture of interactions that put people at the center of technology. You'll operate at the crossroads of engineering, product development, operations, and customer success to uncover patterns in large datasets, predict trends, and optimize our service delivery. You’ll act as an expert communicator, effortlessly breaking down complex technical research and making it clear for teammates from all backgrounds. Additionally, you’ll drive continued innovation by proposing and leading new areas of research.
We believe the combination of ingenuity, technology and care can build amazing moments for our customers -- helping them see around corners and solving problems before they happen, and we think there's a place at the center of this for you.
What we can do for you
- Offer a nurturing environment where your skills and contributions are valued and celebrated.
- Provide many opportunities for professional growth, learning, and development in the field of data science and beyond.
- Give you a chance to work with cutting-edge technology and influence the future of IT help desk services.
- Surround you with a culture that values impact over pure research, so you’ll feel the difference your work is making.
- Offer you the opportunity to work with modern tech and help shape the tech stack our data science team uses as we grow.
What you can do for us
- Lead full-lifecycle data science projects, from conceptualization to deployment and ongoing maintenance.
- Elevate our standards on the data science team when it comes to operational excellence.
- Collaborate with our operations, engineering, and service delivery teams to ensure seamless integration and management of our machine learning capabilities.
- Communicate complex data science concepts effectively to a diverse range of stakeholders so we get the outcomes we want and capture learnings along the way.
- Use your expertise to find simple, effective solutions when advanced models aren’t required.
- Engage in continuous learning and sharing, fostering an environment of collective growth and innovation across departments.
- Bring clarity and understanding to complex data science projects.
- Foster a culture of collaboration and continuous improvement.
- Champion our values of curiosity, adaptability, and teamwork.
What you should bring with you
- 5+ years of experience in data science along with a knack for creating impactful models and drawing insightful conclusions.
- Proficiency in data science frameworks like scikit-learn, plotly, pandas, and numpy.
- A strong statistical background, especially in time series analysis.
- A passion for quality, with experience implementing tests and upholding engineering standards in data science.
- Excellent communication skills and an ability to engage both technical and non-technical audiences.
- A growth mindset that’s open to learning and deploying LLM technologies.
Ready to apply?
Apply to Fixify
Have you caught yourself in the grocery store daydreaming about code… yeah, us too. At Fixify, we believe that technology is about more than code and algorithms — it's about enabling connections between people. That's why we're on a quest for a Senior Software Engineer who finds joy in building technology and knows the work doesn't end at git commit. For you, the product's potential isn't fulfilled until it's in the hands of users, helping them work better, collaborate effortlessly, all while putting a skip in their step.
As a Senior Software Engineer, you'll work collaboratively with other engineers on all aspects of our product. You'll take ownership of feature delivery in horizontally scalable messaging pipelines while also ensuring the rounded corner of every button in the UI is just right. No doubt you'll come with lots of great ideas of how to evolve the product as you get to explore Fixify's exciting range of features, including large language models (LLMs). We're also big believers in staying close to our customers. So you'll also immerse yourself in our users' environments and refine your work based on their feedback. Attention to detail is key – especially when it comes to communicating clearly with our users. One perk of being a start up is that you'll have the opportunity to see the impact of every adjustment you make, even the smallest one.
What we can do for you
- Welcome you into a team that values every voice and learns from every challenge.
- Give you endless opportunities to learn new things.
- Provide you with work that influences organizations globally and makes a tangible difference in how people connect and collaborate.
- Share the "why" behind every decision so you learn from our collective journey.
- Connect you with users for direct visibility into how people use the integrations and how your changes impact their day-to-day lives.
What you should bring with you
- At least 5 years of experience building scalable and observable SaaS solutions with one of the big three cloud platforms (AWS, GCP, Azure).
- Strong knowledge of Typescript or a passion to quickly learn and master it.
- A practice of "kind engineering" that produces well documented, modular code that's a delight for the next engineer that works on it.
- A keen eye for detail – especially when reviewing pull requests.
- A genuine interest in understanding user needs and translating them into technical solutions.
- The ability to work cross-functionally and lift the team with your positive energy.
- A curious nature and a drive to keep improving.
Ready to apply?
Apply to Fixify