First National Bank of America is looking for friendly, motivated individuals to join our call center team as Customer Experience Representatives. If you enjoy helping people and communicating with others, we’d love to hear from you—no prior experience required! We provide the training you need to succeed.

In this role, you’ll be part of a supportive team dedicated to delivering excellent service to our customers. Every day brings something new, and you’ll have the chance to build valuable skills in a fast-paced, positive environment.

What You’ll Do:

• Answer incoming calls and messages, helping customers with their questions
• Resolve customer requests in a timely and professional manner
• Make outbound calls to follow up and provide exceptional service
• Create and maintain accurate customer records

What We’re Looking For:

• Strong communication skills (phone and written)
• A positive attitude and willingness to learn
• Ability to manage multiple tasks and stay organized
• Basic computer skills (Microsoft Office, Outlook, internet)
• Strong attention to detail
• Fluency in English, Spanish, and/or Portuguese (preferred, not required)

Compensation:

• Hourly pay + opportunity to earn monthly incentive bonuses based on performance

Employee benefits

• Medical – Multiple plans to choose from including HSA and traditional. Premiums as low as $0.00
• Dental – Premiums as low as $0.00
• Vision – Low premium Plan
• Discounted childcare
• Pet Insurance
• Paid Time Off (PTO)
• 401k with employer match

First National Bank of America is looking for friendly, motivated individuals to join our call center team as Customer Experience Representatives. If you enjoy helping people and communicating with others, we’d love to hear from you—no prior experience required! We provide the training you need to succeed.

In this role, you’ll be part of a supportive team dedicated to delivering excellent service to our customers. Every day brings something new, and you’ll have the chance to build valuable skills in a fast-paced, positive environment.

What You’ll Do:

• Answer incoming calls and messages, helping customers with their questions
• Resolve customer requests in a timely and professional manner
• Make outbound calls to follow up and provide exceptional service
• Create and maintain accurate customer records

What We’re Looking For:

• Strong communication skills (phone and written)
• A positive attitude and willingness to learn
• Ability to manage multiple tasks and stay organized
• Basic computer skills (Microsoft Office, Outlook, internet)
• Strong attention to detail
• Fluency in English, Spanish, and/or Portuguese (preferred, not required)

Compensation:

• Hourly pay + opportunity to earn monthly incentive bonuses based on performance

Employee benefits

• Discounted childcare
• Pet Insurance
• 401k with employer match
• Adjustable desks that can be raised or lowered to sit or stand
• Complimentary snacks

First National Bank of America is hiring an analytical and organized Customer Experience Representative to join our call center team. We are willing to train candidates who possess exceptional communication and customer service skills, regardless of their prior work experience. A successful candidate will be goal-driven, customer-focused, and thrive in a fast-paced environment, contributing as a valued member of the team. The Customer Experience Representative will work with a dedicated group of people committed to helping our customers. This role involves handling a variety of situations that require excellent customer service skills.

Compensation includes an hourly wage plus the opportunity to earn monthly incentive pay based on results.

Responsibilities:

• Answer incoming calls and other communications from loan customers and others, assisting them with their varied inquiries
• Resolve our loan customers’ requests timely and professionally
• Engage in outbound calls to provide exceptional service and follow up for our customers
• Create and maintain appropriate customer records

Qualifications:

• Engaging communication over the phone and in writing
• Ability to handle multiple priorities simultaneously and autonomously
• Basic computer skills, including Microsoft Office, Outlook, and the internet
• Exhibit strong detail orientation

Employee benefits

• Medical – Multiple plans to choose from including HSA and traditional. Premiums as low as $0.00
• Dental – Premiums as low as $0.00
• Vision – Low premium Plan
• Discounted childcare
• Pet Insurance
• Paid Time Off (PTO)
• 401k with employer match

First National Bank of America is seeking customer focused bilingual candidates to work in our call center.  We are willing to train candidates who possess exceptional communication and customer service skills, regardless of their prior work experience. A successful candidate will be goal-driven and thrive in a fast-paced environment, contributing as a valued member of the team.  You will work with a dedicated group of people committed to helping our customers. This means you will be handling many different situations that will require your great customer service skills.

Compensation includes an hourly wage plus the opportunity to earn monthly incentive pay based on results.

Responsibilities:

• Answer incoming calls and other communications from loan customers and others, assisting them with their varied inquiries
• Resolve our loan customers’ requests timely and professionally
• Engage in outbound calls to provide exceptional service and follow up for our customers
• Create and maintain appropriate customer records

Qualification:

• Bilingual (Spanish/English) required

Work Environment:
Position will often be in a busy office environment. The ability to multitask and focus in this environment is essential.

Employee benefits

• Discounted childcare
• Pet Insurance
• 401k with employer match
• Adjustable desks that can be raised or lowered to sit or stand
• Complimentary snacks