About First Connect:

First Connect Insurance Services is a digital platform providing independent insurance agents access to top US carriers and the optionality necessary to grow their businesses. Agents can work with over 150 carriers, selling various insurance policies, including home, auto, small business, and more. We’re on a mission to overhaul the technology agents have access to, putting consumer-grade software at their fingertips. We’ve got thousands of active agents with hundreds joining monthly and we plan to accelerate our growth.

Role Overview:

The Account Manager would oversee client relationships and business operations within a designated region. In this role, you will manage key accounts, drive regional growth, and ensure exceptional client satisfaction. Goal of this position is to increase agent knowledge & understanding and ultimately production with appointed carriers as well as expansion with other carriers. The Account Manager would also provide input and participate in gathering and creating reports relating to monthly production by carrier, market intelligence, market planning and communication of development of services and incentives to agents. You are well-versed in the P&C insurance realm and have an in-depth knowledge of the industry as a whole. You are great at building long-term agency relationships and detailed in training on new products, processes and best practices.

What You’ll Do:

• Serve as the primary point of contact for clients within the assigned region.
  
  
• Develop and maintain strong, long-lasting relationships with key stakeholders.
  
  
• Regularly schedules, coordinates and conducts agent training sessions on individual and regional basis.
  
  
• Achieve and exceed sales and revenue targets for the region.
  
  
• Identify opportunities for upselling, cross-selling, and new business development.
  
  
• Collaborate with the sales team to develop and execute regional strategies.
  
  
• Conduct regular account reviews to evaluate performance and strengthen relationships.
  
  
• Use data-driven analysis to identify trends and opportunities for growth.
  
  
• Schedules, coordinates and conducts monthly internal meetings with staff to address agent touch points and new carrier updates.
  
  
• Collects and communicates feedback from agent training sessions to appropriate department to drive improvements.
  
  
• Responsible for improving overall agency production by not only training new agencies but also identifying/removing obstacles in current agency production.
  
  
• Identify opportunities and conduct agency marketing visits with appointed agencies to stimulate higher production with on-site training on multi-market solutions.
  
  
• Completes quarterly carrier evaluations to include production levels and incentive recommendations.
  
  
• Responsible for knowledge of all Carrier Markets and Products, Commission Structures, Appointment.
  
  

Must Haves:

• Bachelor's degree or equivalent work experience.
  
  
• 5+ year's experience marketing P&C including marketing to Independent Agents.
  
  
• Must have experience training and developing agency staff.
  
  
• Must demonstrate ability to problem solve and communicate well.
  
  
• Must be able to understand and review agency qualifications for appointment and make recommendations for appointment or dismissal.
  
  
• Experience selling and marketing to large territories P&C personal lines and Commercial products including homeowners, and personal auto is a plus.
  
  
• Must possess excellent written and oral communication and organizational skills including formal presentation skills before both small and large groups.
  
  
• Must be based in or willing to work in the San Jose, San Francisco, or East Bay areas of California.

Benefits & Perks:

First Connect treats its team members with the same level of dedication and care as we do our customers, which is why we’re fortunate to provide our team with: 

• Multiple medical plans to choose from and 100% employer-covered dental; vision plans for our team members and their families.
• We also offer a 401(k) retirement plan, short; long-term disability, employer-paid life insurance, Flexible Spending Accounts (FSA) for health and dependent care, and an Employee Assistance Program (EAP)
• Work-From-Home Stipend – Employer-provided WFH equipment and an $85 monthly expense stipend to ensure you’re set up for success.
• Equity - This position is eligible for equity compensation
• Training and Career Growth - Training and internal career growth opportunities
• Flexible Time Off - You know when and how you should recharge 

The base pay range for the role is $75,000 - $85,000 + Commission. Exact compensation may vary based on several job-related factors that are unique to each candidate, including but not limited to: skill set, experience, education/training, location, business needs, and market demands.

First Connect is an equal-opportunity employer, and we are committed to building a team culture that celebrates diversity and inclusion.

Applicants are considered solely based on their qualifications, without regard to an applicant’s disability or need for accommodation. Any First Connect applicant who requires reasonable accommodations during the application process should contact the First Connect People Team to make the need for an accommodation known.

About First Connect:

First Connect Insurance Services is a digital marketplace providing independent insurance agents access to top US carriers and the optionality necessary to grow their businesses. Agents can work with 130+ carriers, selling various insurance policies, including home, auto, small business, and more. We’re on a mission to overhaul the technology agents have access to, putting consumer-grade software at their fingertips. We’ve got thousands of active agents with hundreds joining monthly, and we plan to accelerate our growth. 

Role Overview:

The core of our business revolves around retrieving and processing vast amounts of insurance carrier data. This isn’t just about moving numbers – this data enables our most critical platform features and powers the entire agency commission cycle.

As a Senior Backend Engineer in this role, you will own this domain. We need someone who thrives in data-heavy environments and can architect systems that handle diverse data configurations and varying levels of data quality with precision. You’ll work closely with Product, Design, Business, and Finance teams to prioritize, build, and monitor the systems that form the very backbone of our business.

If you’re a Senior Engineer who loves tackling complex data challenges, spotting patterns in chaos, and shaking things up, you’ve come to the right place. 🚀

What You’ll Do:

• Architect Data Pipelines: Design and own the systems responsible for processing massive datasets from 130+ different carriers, ensuring high availability and reliability
• Master Data Complexity: Build robust logic to handle various data configurations, ensuring accuracy in our crucial commission and platform features
• Ensure Data Quality: Implement advanced patterns and monitoring to identify and resolve data quality issues before they impact the business
• Scale Asynchronous Systems: Optimize our event-driven architecture to ensure seamless, real-time data processing at scale
• Cross-Functional Ownership: Collaborate with Finance and Business teams to translate complex data requirements into scalable technical solutions

We might be a match if:

• You have 6+ years of commercial experience with a heavy focus on backend systems and complex data processing
• You have a data-heavy expertise: Proven experience in building systems that handle large, diverse datasets and complex integrations
• You have technical Mastery: Proficiency with Node.js, TypeScript, NestJS, and PostgreSQL
• You gained architectural Excellence: Strong background in asynchronous system architecture and a sharp eye for good design patterns
• You have a Startup Mindset: High ownership and the ability to navigate ambiguity. We are looking for people who want to build and grow, not just maintain
• You are based in Poland with flexibility for partial US time zone overlap

You’ll get extra points for:

• Interest in mentoring others and stepping into a lead role
• Advanced SQL & Optimization: Deep knowledge of PostgreSQL performance tuning, indexing strategies, and handling large-scale datasets

Recruitment process:

Our goal is to be thorough while respecting your time.

• Send us your CV – it's the best way for us to get to know you.
• Meet Karolina, our Recruiter for initial interview
• Join a technical interview with our Team Members
• Meet our team for a live coding interview
• Talk with Michał, our Hiring Manager
• Join Wojtek and Ola for final stage call

... and welcome aboard! 👋

What benefits are waiting for you:

Salary

Basics 

Health & Safety

Working conditions & Development

Extras you may like

About First Connect:

First Connect Insurance Services is a digital marketplace providing independent insurance agents access to top US carriers and the optionality necessary to grow their businesses. Agents can work with 130+ carriers, selling various insurance policies, including home, auto, small business, and more. We’re on a mission to overhaul the technology agents have access to, putting consumer-grade software at their fingertips. We’ve got thousands of active agents with hundreds joining monthly, and we plan to accelerate our growth. 

Role Overview:

This is a foundational and strategic product role focused on one of our key growth drivers for 2026: the core agent experience of comparative rating and binding policies. You will be the architect and driver of the entire product lifecycle- from complex technical carrier integrations all the way to the final, polished end-user interface.

You will spearhead the end-to-end product strategy for these flows, sitting at the intersection of agent needs, business strategy, and technical feasibility. This is a highly autonomous position where your ability to create and execute a compelling product vision will directly impact policy production and the company's growth.

The ideal candidate is a seasoned, technical, data-driven, and impact-oriented leader excited to take full ownership of a high-complexity product in a fast-paced, high-growth environment.

What You’ll Do:

Drive Quote & Bind Product Strategy

• Spearhead the end-to-end product strategy for our comparative rater and binding flows, owning the product from technical carrier integrations to the final end-user interface.
• Define, track, and report on key product KPIs, making ruthless prioritization decisions based on a healthy mix of impact analysis, effort, and user feedback.
• Drive user adoption of the quote and bind features, ensuring a world-class, seamless agent experience.

Lead Product & Technical Excellence 

• Drive technical & feature excellence by collaborating closely with Engineering and Design teams to translate high-level business problems into detailed technical requirements and polished features.
• Lead agent-facing discovery, research, and ideation to inform the product roadmap.
• Coordinate across time zones with internal teams and external partners to translate problem areas and requirements into productized solutions. 

Own the Agent Journey

• Take over a ready product that is poised to be one of our key growth levers, requiring readiness to pivot and adapt to fast-changing priorities.
• Collaborate with almost every team in the company, with most exposure to Engineering, Design, Data, Support, and Sales.

What You Bring: 

• 7+ years of product management experience, owning and driving significant cross-organizational, user-facing projects in either B2B or B2C fields.
• Proven track record of working on cross-functional projects and the ability to create and steer a compelling product vision and strategy.
• Technical know-how, including demonstrated experience working closely with engineering, driving technical products forward, and experience working with APIs (setting specifications or as an engineer).
• Strong UX sense and demonstrated data analysis capabilities.
• High ownership mindset – comfortable navigating ambiguity and pushing initiatives forward, even when faced with (sometimes) archaic carrier technology to integrate with.
• Fluent in English (C1) and Polish (C2).
• Based in Poland with the flexibility to work partial overlap with the US time zone (typically twice a week after 5 PM CET).
• Nice to Have: SaaS and/or Fintech experience, Engineering or Quality Assurance background, SQL knowledge, and prior startup/scale-up experience.

Recruitment process:

Our goal is to be thorough while respecting your time.

• Send us your CV – it's the best way for us to get to know you.
• Meet Ola, our Talent Manager for initial interview.
• Join for an interview with the Hiring Manager, Paweł Kaminski (60 mins).
• Meet with our Engineers for a short check-in (30 mins).
• Complete the recruitment task and discuss your solution with the people you met earlier and Yotam (Chief Product Officer).
• Individual meeting with the CPO.

... and welcome aboard! 👋

What benefits are waiting for you:

Salary

Basics 

Health & Safety

Working conditions & Development

Extras you may like

About First Connect:

First Connect Insurance Services is a digital platform providing independent insurance agents with access to top US carriers and the optionality necessary to grow their businesses. Agents can work with over 130 carriers, selling various insurance policies, including home, auto, small business, and more. We’re on a mission to overhaul the technology agents have access to, putting consumer-grade software at their fingertips. We have partnerships with thousands of active agents with hundreds joining monthly and we plan to accelerate our growth.  

Role Overview:

As an Account Manager I at First Connect, you will play a critical role in driving agency growth by converting new leads into active users of our digital insurance platform. Focused on onboarding independent insurance agencies, you’ll serve as the first point of contact for prospective agents who have shown interest through marketing efforts or lead generation channels. Your responsibilities will include outreach, vetting agency fit, guiding them through sign-up and contract execution, and supporting their integration onto the platform. It’s an ideal role for an insurance professional who thrives in a fast-paced, tech-enabled environment and is motivated by both individual performance and team impact.

Key Responsibilities: 

• Engage with interested leads who have interacted with marketing content or other lead generation channels. 
• Conduct high volume outreach and follow-up efforts (incoming and outbound calls, emails, SMS) with prospective agencies to present platform benefits and service offerings. 
• Vet agencies to assess fit for platform participation, including validating licensing, E&O, and lead sources. 
• Facilitate the sign-up and contract process between the agency and First Connect. 
• Support onboarding and integration of small to medium-sized agencies to the First Connect platform. 
• Help agencies gain access to over 130 carriers across personal and commercial insurance lines. 
• Collaborate cross-functionally with internal teams to ensure a smooth onboarding experience. 

Qualifications:

• 2+ years of insurance sales experience
• Active insurance license
• Proficiency with navigating multiple software platform
• Strong written and verbal communication skills
• Preferred Qualifications
• Experience working virtually or in a remote environment
• Self-motivated and goal-oriented

Benefits & Perks:

First Connect treats its team members with the same level of dedication and care as we do our customers, which is why we’re fortunate to provide our team with: 

• Multiple medical plans to choose from and 100% employer-covered dental; vision plans for our team members and their families. 
• We also offer a 401(k) retirement plan, short; long-term disability, employer-paid life insurance, Flexible Spending Accounts (FSA) for health and dependent care, and an Employee Assistance Program (EAP) 
• Work-From-Home Stipend – Employer-provided WFH equipment and an $85 monthly expense stipend to ensure you’re set up for success. 
• Equity - This position is eligible for equity compensation 
• Training and Career Growth - Training and internal career growth opportunities 
• Flexible Time Off - You know when and how you should recharge 

This is a base + commission role. The base pay ranges from $65,000 to $70,000 annually, with target sales commissions totaling an additional $30,000 annually. 

First Connect is an equal-opportunity employer, and we are committed to building a team culture that celebrates diversity and inclusion.  

Applicants are considered solely based on their qualifications, without regard to an applicant’s disability or need for accommodation. Any First Connect applicant who requires reasonable accommodations during the application process should contact the First Connect People Team to make the need for an accommodation known.  

About First Connect:

First Connect Insurance Services is a digital platform providing independent insurance agents with access to top US carriers and the optionality necessary to grow their businesses. Agents can work with over 150 carriers, selling various insurance policies, including home, auto, small business, and more. We’re on a mission to overhaul the technology agents have access to, putting consumer-grade software at their fingertips. We have partnerships with thousands of active agents with hundreds joining monthly and we plan to accelerate our growth.  

Role Overview:

As an Account Manager I at First Connect, you will play a critical role in driving agency growth by converting new leads into active users of our digital insurance platform. Focused on onboarding independent insurance agencies, you’ll serve as the first point of contact for prospective agents who have shown interest through marketing efforts or lead generation channels. Your responsibilities will include outreach, vetting agency fit, guiding them through sign-up and contract execution, and supporting their integration onto the platform. It’s an ideal role for an insurance professional who thrives in a fast-paced, tech-enabled environment and is motivated by both individual performance and team impact.

Key Responsibilities: 

• Engage with interested leads who have interacted with marketing content or other lead generation channels. 
• Conduct high volume outreach and follow-up efforts (incoming and outbound calls, emails, SMS) with prospective agencies to present platform benefits and service offerings. 
• Vet agencies to assess fit for platform participation, including validating licensing, E&O, and lead sources. 
• Facilitate the sign-up and contract process between the agency and First Connect. 
• Support onboarding and integration of small to medium-sized agencies to the First Connect platform. 
• Help agencies gain access to over 130 carriers across personal and commercial insurance lines. 
• Collaborate cross-functionally with internal teams to ensure a smooth onboarding experience. 

Qualifications:

• Location Requirement: Candidates must be based in or able to work within PST or MST time zones.
• 2+ years of insurance sales experience
• Active insurance license
• Proficiency with navigating multiple software platform
• Strong written and verbal communication skills
• Preferred Qualifications
• Experience working virtually or in a remote environment
• Self-motivated and goal-oriented

Benefits & Perks:

First Connect treats its team members with the same level of dedication and care as we do our customers, which is why we’re fortunate to provide our team with: 

• Multiple medical plans to choose from and 100% employer-covered dental; vision plans for our team members and their families. 
• We also offer a 401(k) retirement plan, short; long-term disability, employer-paid life insurance, Flexible Spending Accounts (FSA) for health and dependent care, and an Employee Assistance Program (EAP) 
• Work-From-Home Stipend – Employer-provided WFH equipment and an $85 monthly expense stipend to ensure you’re set up for success. 
• Equity - This position is eligible for equity compensation 
• Training and Career Growth - Training and internal career growth opportunities 
• Flexible Time Off - You know when and how you should recharge 

This is a base + commission role. The base pay ranges from $65,000 to $70,000 annually, with target sales commissions totaling an additional $30,000 annually. 

First Connect is an equal-opportunity employer, and we are committed to building a team culture that celebrates diversity and inclusion.  

Applicants are considered solely based on their qualifications, without regard to an applicant’s disability or need for accommodation. Any First Connect applicant who requires reasonable accommodations during the application process should contact the First Connect People Team to make the need for an accommodation known.  

About First Connect: 

First Connect Insurance Services is a digital platform providing independent insurance agents with access to top US carriers and the options necessary to grow their businesses. Agents can work with over 130 carriers, selling various insurance policies, including home, auto, small businesses, and more. We’re on a mission to overhaul the technology agents have access to, putting consumer-grade software at their fingertips. We’ve got thousands of active agents with hundreds of joining monthly, and we plan to accelerate our growth. 

The Role: 

We’re hiring an Agency Sales Development Representative to drive new agency acquisition and revenue growth at First Connect. This is a high-activity, outbound, hunter-style role focused on identifying, engaging, qualifying, and converting independent insurance agencies into active First Connect partners. 

This role is ideal for someone who thrives in a fast-paced, metric-driven environment, enjoys owning a full sales cycle, and is energized by hitting (and exceeding) targets. 

What You’ll Do: 

High Activity & Pipeline Management 

• Manage a high-velocity pipeline of outbound leads with a strong focus on daily activity and consistent follow-up 

• Execute high-volume outreach across phone, email, and other channels to engage and qualify prospects 

• Maintain accurate, organized, and up-to-date CRM records including notes, tasks, and next steps 
   

Hunter Sales Mentality 

• Proactively source and pursue new agency opportunities 

• Own the full sales cycle from first touch to close and activation 

• Confidently overcome objections and navigate buying concerns 

• Consistently meet and exceed activity, conversion, and revenue targets 
  
  

Consultative Selling & Closing 

• Identify prospect pain points and position First Connect’s value propositions as the solution 

• Lead discovery, demo, and closing conversations tailored to each agency’s needs 

• Execute an effective and repeatable sales process to convert leads into activated FC Agencies with short sales cycles 
  
  

Process, Technical & Customer Discipline 

• Follow defined sales processes while also contributing to continuous improvement 

• Maintain strong calendar management, follow-up discipline, and internal communication 

• Deliver on commitments to prospects and customers with a high standard of reliability and professionalism 
  
  

Adaptability & Optimization 

• Analyze what’s working and what’s not in your pipeline, messaging, and approach — and adjust tactics accordingly 

• Share insights and feedback to improve messaging, positioning, and conversion rates 

• Remain flexible and proactive as priorities and strategies evolve 
  
  

What You’ll Bring: 

• 3+ years of experience in sales, business development, or account management (preferably in insurance, SaaS, fintech, or a related field) 

• Comfort working in a high-volume, high-activity sales environment 

• Strong consultative selling and closing skills 

• High level of self-motivation, accountability, and ownership 

• Excellent organizational and time management skills 

• Strong written and verbal communication skills 

• Comfort working with CRM systems and sales tools  

• A growth mindset and desire to continuously improve 
   
   

Benefits & Perks: 

First Connect treats its team members with the same level of dedication and care as we do our customers, which is why we’re fortunate to provide our team with: 

• Multiple medical plans to choose from and 100% employer-covered dental; vision plans for our team members and their families 

• A 401(k) retirement plan, short- and long-term disability, employer-paid life insurance, Flexible Spending Accounts (FSA) for health and dependent care, and an Employee Assistance Program (EAP) 

• Work-From-Home Stipend — Employer-provided WFH equipment and an $85 monthly expense stipend to ensure you’re set up for success 

• Equity — This position is eligible for equity compensation 

• Training and Career Growth — Training and internal career growth opportunities 

• Flexible Time Off — You know when and how you should recharge 
  
  

The base pay range for the role is $65,000 – $70,000. Exact compensation may vary based on several job-related factors that are unique to each candidate, including but not limited to: skill set, experience, education/training, location, business needs, and market demands. 

First Connect is an equal-opportunity employer, and we are committed to building a team culture that celebrates diversity and inclusion. 

Applicants are considered solely based on their qualifications, without regard to an applicant’s disability or need for accommodation. Any First Connect applicant who requires reasonable accommodations during the application process should contact the First Connect People Team to make the need for an accommodation known. 

About First Connect: 

First Connect Insurance Services is a digital platform providing independent insurance agents access to top US carriers and the optionality necessary to grow their businesses. Agents can work with over 150 carriers, selling various insurance policies, including home, auto, small business, and more. We’re on a mission to overhaul the technology agents have access to, putting consumer-grade software at their fingertips. We’ve got thousands of active agents with hundreds joining monthly and we plan to accelerate our growth. 

The Role: 

The Commission Support Specialist serves as the key coordinator between First Connect, insurance carriers, and our agents. This position will be the primary point of contact for all commission-related inquiries, ensuring the integrity of agent commissions through diligent data review and verification. This role requires a blend of investigative research, problem solving, and top-tier customer service. The ideal candidate thrives in a fast-paced environment and is motivated by both individual performance and team impact. 

What You’ll Do: 

• Agent Inquiry Support: Serve as the primary contact for all commission-related questions. You’ll handle phone calls and emails, explaining commissions clearly and professionally. 
• Discrepancy Resolution: Proactively identify, investigate, and resolve complex commission discrepancies. 
• Carrier & Team Collaboration: Partner with internal team members and external insurance carriers to facilitate the processing of adjustments, missing payments, and account reconciliations. 
• Support: Perform ad hoc assignments and projects assigned by management to support the team’s responsibilities and goals. 
• Data Integrity: Maintain accurate records of adjustments and communications to ensure a transparent audit trail for all commission activities. 

What You’ll Bring: 

• A self-starter who thrives with minimal supervision; must possess the "learning agility" to grasp new tools and complex processes quickly while independently navigating ambiguity.  
• Basic experience in Microsoft Excel and navigating CRM systems and tools 
• Highly organized and dependable, with strong follow-through and attention to detail. 
• Proven ability to handle high-pressure situations 
• Demonstrate the ability to problem solve and communicate effectively

Benefits & Perks:   

First Connect treats its team members with the same level of dedication and care as we do our customers, which is why we’re fortunate to provide our team with:  

• Multiple medical plans to choose from and 100% employer-covered dental; vision plans for our team members and their families.  
• We also offer a 401(k) retirement plan, short; long-term disability, employer-paid life insurance, Flexible Spending Accounts (FSA) for health and dependent care, and an Employee Assistance Program (EAP)  
• Equity - This position is eligible for equity compensation  
• Training and Career Growth - Training and internal career growth opportunities  
• Flexible Time Off - You know when and how you should recharge  

The base pay range for the role is $60,000 - $70,000. Exact compensation may vary based on several job-related factors that are unique to each candidate, including but not limited to: skill set, experience, education/training, location, business needs and market demands. 

First Connect is an equal-opportunity employer, and we are committed to building a team culture that celebrates diversity and inclusion. 

Applicants are considered solely based on their qualifications, without regard to an applicant’s disability or need for accommodation. Any First Connect applicant who requires reasonable accommodations during the application process should contact the First Connect People Team to make the need for an accommodation known. 

About First Connect:

First Connect Insurance Services is a digital marketplace providing independent insurance agents access to top US carriers and the optionality necessary to grow their businesses. Agents can work with 150+ carriers, selling various insurance policies, including home, auto, small business, and more. We’re on a mission to overhaul the technology agents have access to, putting consumer-grade software at their fingertips. We’ve got thousands of active agents with hundreds joining monthly, and we plan to accelerate our growth. 

Role Overview:

The core of our business revolves around retrieving and processing vast amounts of insurance carrier data. This isn’t just about moving numbers – this data enables our most critical platform features and powers the entire agency commission cycle. 

You will contribute to key data domains that power our core business. We are looking for someone who is comfortable working in data-heavy environments and enjoys solving problems involving diverse data structures, real-time systems, and varying data quality. 

You’ll work closely with Senior Engineers and cross-functional teams including Product, Design, Business, and Finance, helping to build, extend, and maintain the systems that support our most important business processes. We’re looking for an Engineer who enjoys working close to data, likes understanding how systems connect end-to-end, and is eager to grow by contributing to complex, real-world business problems in a collaborative environment. 🚀 

What You’ll Do:

In this role, you will contribute to:

• Real-Time Data integrations and Commission systems, primarily from a backend/data perspective, with exposure to frontend data presentation and interfaces.  
• Incentive programs, including our Rewards Program (Shared Growth Plan) and other new initiatives as they evolve.  
• Existing data pipelines across backend and frontend systems, supporting improvements, maintenance, and incremental development where needed. 
• Integrating and working with multiple data sources: Build and maintain integrations with external systems and ensure data consistency and reliability across pipelines.
• Ensure engineering quality: Write clean, maintainable code with a strong focus on testing culture.
• Leverage modern tooling and AI: Use AI tools as part of the development process, treating them as an active part of the workflow

We might be a match, if:

• You have 3+ years of commercial experience as a fullstack developer, working comfortably on both frontend and backend. 
• You feel comfortable using Node.js, TypeScript, React, NestJS, and PostgreSQL. 
• You have a Startup Mindset: High ownership and the ability to navigate ambiguity. We are looking for people who want to build and grow, not just maintain. 
• You are based in Poland with flexibility for partial US time zone overlap. 
• You are fluent in English (C1) and Polish (C2). 

You’ll get extra points for: 

• Advanced SQL & Optimization: Deep knowledge of PostgreSQL performance tuning, indexing strategies, and handling large-scale datasets. 

Our tech-stack: 

• TypeScript, Node.js, NestJS, PostgreSQL, React, AWS
• Docker and container-based deployment technologies (e.g. Kubernetes/Fargate)
• Automated software testing on unit/integration/end-to-end levels

Recruitment process:

Our goal is to be thorough while respecting your time.

• Send us your CV – it's the best way for us to get to know you
• Meet Karolina, our Recruiter for initial interview
• Join a technical interview with our Team Members
• Meet our team for a live coding interview
• Talk with Hiring Manager
• Join Wojtek and Ola for final stage call

... and welcome aboard! 👋

What benefits are waiting for you:

Salary

Basics 

Health & Safety

Working conditions & Development

Extras you may like

About First Connect: 

First Connect Insurance Services is a digital platform providing independent insurance agents access to top US carriers and the optionality necessary to grow their businesses. Agents can work with over 130 carriers, selling various insurance policies, including home, auto, small business, and more. We’re on a mission to overhaul the technology agents have access to, putting consumer-grade software at their fingertips. We’ve got thousands of active agents with hundreds joining monthly and we plan to accelerate our growth. 

The Role: 

The Product Marketing Manager, Loyalty and Retention is responsible for designing, delivering, and optimizing First Connect’s agency loyalty and retention programs. This role not only develops scalable rewards initiatives and engagement campaigns but also drives end-to-end program management and delivery to ensure flawless execution and measurable impact by increasing customer lifetime value, reducing churn, and strengthening First Connect’s brand differentiation. 

Over the last few years, we’ve successfully launched several high-value initiatives including Fast Start, First Connect Rewards, Shared Growth Plan, and monthly incentives. These currently operate as distinct programs. A primary objective for this role is to act as the strategic architect for agent loyalty and retention. You will audit our existing incentives to identify overlaps and gaps, ultimately weaving them into a singular, cohesive loyalty and retention strategy. You’ll transform a collection of programs into a unified value proposition that is intuitive, high-impact, and accessible to every First Connect agent. 

What You’ll Do: 

• Own the overarching loyalty program strategy and execution; incorporate existing First Connect programs into a holistic program that clearly defines how agents can maximize their earnings and growth at every stage of their tenure. 

• Lead the continuous optimization of existing programs that drive retention, engagement, and new customer acquisition. 

• Own end-to-end program management, including planning, execution, timelines, resource coordination, and risk management to ensure successful outcomes. 

• Partner with product and UX teams to create in-portal experiences that make our programs easy to understand, easy to participate in, and easy to see progress and success. 

• Plan and execute cross-channel marketing campaigns to increase program participation, strengthen advocacy, and support growth. 

• Analyze data, retention trends, and program performance to generate insights, refine strategy, and improve overall success. 

• Provide clear visibility into program adoption, engagement, and business impact through ongoing reporting and insights. 

• Stay current on loyalty, rewards, and engagement trends; recommend innovative strategies to enhance both retention and acquisition efforts. 

What You’ll Bring: 

• Minimum of 5 years of experience in product/program marketing with specific expertise in customer loyalty, rewards, and retention programs 

• Proven success in building, scaling, and optimizing customer programs that strengthen customer loyalty and support acquisition goals 

• Ability to collaborate with cross-functional teams, drive alignment, and inspire collaboration to deliver complex programs on time and within scope 

• Experience partnering with Product Managers and UX designers to create customer-centric digital experiences 

• Ability to develop high-level program positioning and messaging frameworks 

• Excellent storytelling and copywriting skills 

• Strong communication and project management skills 

• High EQ and a proven ability to work collaboratively in a fast-paced, high-growth environment 

• Bachelor’s degree in marketing, business, or communications 

Benefits & Perks: 

First Connect treats its team members with the same level of dedication and care as we do our customers, which is why we’re fortunate to provide our team with: 

• 100% Remote Role — Work from anywhere within the United States 

• Multiple medical plans to choose from and 100% employer-covered dental; vision plans for our team members and their families 

• A 401(k) retirement plan, short- and long-term disability, employer-paid life insurance 

• Flexible Spending Accounts (FSA) for health and dependent care, and an Employee Assistance Program (EAP) 

• Work-From-Home Stipend – Employer-provided WFH equipment and an $85 monthly expense stipend to ensure you’re set up for success 

• Equity — This position is eligible for equity compensation 

• Training and Career Growth — Training and internal career growth opportunities 

• Flexible Time Off — You know when and how you should recharge 

The base pay range for the role is $160,000 – $175,000. Exact compensation may vary based on several job-related factors that are unique to each candidate, including but not limited to: skill set, experience, education/training, location, business needs, and market demands. 

First Connect is an equal-opportunity employer, and we are committed to building a team culture that celebrates diversity and inclusion. 

Applicants are considered solely based on their qualifications, without regard to an applicant’s disability or need for accommodation. Any First Connect applicant who requires reasonable accommodations during the application process should contact the First Connect People Team to make the need for an accommodation known.