As Figma continues to grow its enterprise presence in Japan, we’re looking for a Snr Manager, Customer Experience & Solutions to lead our organization in-region. This leader will oversee Solutions Consulting, Customer Onboarding, Customer Enablement, and Technical Account Management—owning the end-to-end technical and value experience for Figma’s customers, from pre-sales through long-term adoption and success.

This is a senior, customer-facing leadership role that blends deep technical credibility, close sales partnership, and post-sales excellence. The ideal candidate brings a strong pre-sales background, paired with experience leading post-sales teams and scaling customer-facing functions in high-growth SaaS environments. This role is based in Japan and requires business-level Japanese and English proficiency.

What you’ll do at Figma:

• Recruit, develop, and retain a high-performing team across Solutions Consulting, Onboarding, Enablement, and Technical Account Management — cultivating a culture of customer-centricity and operational excellence
• Partner with Japan Sales leadership to align on pipeline, deal strategy, and the motions that connect technical value to revenue
• Execute the end-to-end customer journey from pre-sales solutioning through onboarding, adoption, and renewal, building the milestones and frameworks that support value realization
• Help define how Figma delivers and measures value for our customers, including success planning, executive engagement, and account health programs
• Serve as an executive sponsor for Figma's most strategic customer relationships in Japan, engaging at the C-suite and VP level to unblock challenges and support growth
• Bring the voice of Japan's customers into Figma's global product and go-to-market strategy, partnering cross-functionally with Product, Engineering, and GTM leadership
• Track the KPIs that connect team activity to business outcomes and use them to drive continuous improvement

As an Enterprise Specialist on the Product Support team, you’ll partner closely with the Enterprise Support Manager to deliver and continuously improve our Enterprise Support experience. This team is responsible for supporting Figma’s most strategic customers, ensuring high-quality, reliable, and efficient support across complex use cases. You’ll play a key role in building trust with customers and collaborating with internal partners such as Sales, Product, and Engineering.

We're looking for a technical support expert experienced in working with Enterprise-level customers with an ability to understand and help with their unique needs. You will diagnose issues, determine solutions, and anticipate customer impact, serving as a customer advocate while working cross functionally to deliver an exceptional experience. 

This role will be based out of our Japan Hub.

What you’ll do at Figma:

• Develop expertise of Figma's products and the journey of our customers, from Product Designers to Account Administrators, to accurately diagnose sophisticated inquiries
• Interact with Figma customers daily via email, taking ownership over cases from start to resolution
• Partner closely with Sales teams to guide large scale organizations through complex workspace configurations, acting quickly to address technical issues and ensuring successful account setup
• Operate as the voice of the customer, capturing both product and process gaps in the experience and presenting data-backed cases for new feature development and process automation
• Act as designated point of contact for high-risk escalations and issues, proactively engaging the appropriate partners, and owning communication through to solution
• Identify trends and communicate insights to our Product and Engineering teams to advocate for bug fixes, process improvements, and feature enhancements
• Engage in pilot programs and experimentation to identify efficient approaches for delivering fast and personalized interactions to meet performance expectations and customer commitments
• Recommend foundational tooling and processes in partnership with our Product Support Operations teams to ensure we are set up to scale

We'd love to hear from you if you have:

• 3+ years’ experience working in a Support environment for a technical SaaS product, ideally supporting Enterprise customers
• Experience troubleshooting SAML/SSO and SCIM configurations for large-scale organizations
• Experience working with system administration for large end-user communities or guiding customers through complicated implementations
• Experience in evaluating business impact of technical issues to drive cross functional alignment, prioritization, and timely resolutions

While not required, it’s an added plus if you also have:

• Skilled in using tools such as Adobe XD, Sketch, and/or Framer and a passion for UX/UI development  
• Familiarity with or willingness to learn AI concepts (e.g., prompt refinement, natural language tools, generative AI, machine learning basics)

At Figma, one of our values is Grow as you go. We believe in hiring smart, curious people who are excited to learn and develop their skills. If you’re excited about this role but your past experience doesn’t align perfectly with the points outlined in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

We are looking for an Account Executive, SMB who will play a critical role generating new business and fielding inbound prospects in their territory. You will be responsible for targeting, building and nurturing positive relationships with key decision-makers and assisting them through their Figma evaluation and buying process of all products. This is an opportunity to accelerate your career, learn from leading sellers in the industry and build an incredible network of cross functional partners at Figma.

This is a full time role that will be held from our Tokyo Hub. 

What you’ll do at Figma:

• Create and manage a pipeline of SMB accounts from inbound and outbound activity to consistently meet or exceed quarterly and annual sales targets
• Apply effective discovery and value-selling techniques to build and strengthen relationships with key decision-makers in both new and existing customers (500< FTEs)
• Align with key decision makers to identify where Figma’s roadmap and innovations can solve business challenges
• Conduct thorough analysis to tier and prioritize accounts in large volumes
• Expertly position Figma and engage cross-functional partners where necessary to drive deals forward
• Leverage opportunities to advance relationships through in-person meetings and networking opportunities

At Figma, our Solutions Consulting team bridges technical expertise with business context to help customers realize what’s possible with our platform. As a Solutions Consultant supporting Japan accounts, you’ll partner with Sales and cross-functional teams to craft and deliver consultative strategies that showcase Figma’s value. You’ll lead technical discussions, demos, and solution design to help customers achieve their goals and transform how they build products, playing a key role in driving revenue and growth as Figma continues to innovate.

This is a full-time, hybrid role based out of our Tokyo Hub. 

What you'll do at Figma:

• Paint the vision of the Figma Platform and guide customers in realizing the value through product demonstrations and presentations
• Support the Sales team by addressing Figma platform questions and showcasing how Figma accelerates digital product delivery to prospective customers (pre-sales) and existing customers (post-sales)
• Own the customer IT and Security relationship during the deal cycle by addressing security questionnaires, RFIs, RFPs, identity and enterprise questions
• Collaborate with Product and Support to identify opportunities for enhancing account security through new product features and help influence the product roadmap
• Design and scale technical sales efforts, facilitating conversations and connections between our customers, sales and product teams
• Create thoughtful content to delight customers and internal partners surrounding the Figma platform
• Collaborate with amazing Figmates to hone your craft and execute daily. We are looking for fantastic life-long learners who can operate with autonomy

We’d love to hear from you if you have:

• 8+ years professional experience 
• 4+ years of sales engineering or solution consulting experience in a SaaS organization
• Demonstrated ability to adapt to new technologies and learn quickly
• Responsible for positioning technology presales, successfully establishing success criteria and leading evaluations
• Familiarity with the enterprise SaaS ecosystem, front end development and product lifecycle experience.
• Native-level Japanese & High-Fluency in English

While not required, it’s an added plus if you also have:

• Experience using or working with Figma, or building design systems
• You embody our values and can thrive in a constantly evolving and growing environment
• Front end development and developer lifecycle experience

At Figma, one of our values is Grow as you go. We believe in hiring smart, curious people who are excited to learn and develop their skills. If you’re excited about this role but your past experience doesn’t align perfectly with the points outlined in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

We are looking for an Enterprise Account Executive who will play a critical role driving sales and maximizing revenue with our Enterprise customers. You will be responsible for targeting, building and nurturing positive relationships with key executive level decision-makers, understanding complex business needs, and delivering innovative solutions across our product suite. This is an opportunity to accelerate your career, learn from leading sellers in the industry and build an incredible network of cross functional partners at Figma.

What you’ll do at Figma:

• Create and manage a pipeline of Enterprise accounts to consistently meet or exceed quarterly and annual sales targets
• Apply effective discovery and value-selling techniques to build and strengthen relationships with key decision-makers in both new and existing customers (5000+ FTEs)
• Align with executives on business challenges and gain sponsorship for enterprise wide deployments for a suite of products, identifying where Figma’s roadmap and innovations fit in the long term
• Conduct thorough analysis to create strategic account plans that outline company priorities and initiatives, multi-threading at an executive level to build on expansion opportunities
• Manage a book of business by tiering accounts and initiating techniques to save contractions
• Co-create with cross-functional partners to expertly position Figma, drive deals forward and ensure customer success
• Leverage opportunities to advance executive level relationships through in-person meetings and networking opportunities

Figma’s distribution partnerships team is focused on unlocking new sources of revenue and hyper-scaling growth through the power of strategic alliances. This includes accelerating go-to-market (GTM) efforts, serving the needs of our customers, and bringing Figma’s platform to new organizations around the world. We are looking to hire our first partner resource in Japan to specifically support local agencies, systems integrators, consultancies, and commercial partners (resellers).

This is an exciting opportunity to join an emerging team at Figma where you will play an active role in shaping our long-term partner strategy. You will build new partner programs from scratch and scale our existing motions to new customers and partners across Japan. 

This is a full time role in our Tokyo office within a hybrid environment. 

What you'll do at Figma:

• Identify, evaluate, and onboard new prospects for our official distribution partner program
• Manage existing service partners to drive revenue for Figma while serving the needs of our Japanese customers
• Partner with Figma’s GTM teams to source, scope, and progress partner-influenced sales opportunities
• Manage stakeholder relationships with both official and unofficial distribution partners - including identifying new co-marketing and co-selling opportunities
• Foster long-term relationships with partners by creating mutual success plans - including documenting wins and monitoring defined KPIs
• Evaluate opportunities to mature and streamline our relationships with resellers in context of Figma's existing sales model
• Educate our wider partner ecosystem on Figma’s products, services, and capabilities in tandem with the partner enablement team
• Develop and nurture internal relationships with sales, marketing, customer experience, and product teams; understand their needs, advocate for our partners, and find new areas of collaboration

We’d love to hear from you if you have:

• 7+ years of total experience in equivalent or relevant fields
• 3+ years of experience in a GTM organization working with external professional services partners (SIs, agencies, consulting firms) and / or commercial partners (channel resellers, marketplaces, referral partners)
• Built partner tactics, programs, and / or strategies from scratch
• Managed relationships with multiple strategic partners at once to drive new business
• Native-level Japanese and full English fluency

While it’s not required, it’s an added plus if you also have:

• Worked at a service organization or channel partner in a direct GTM role
• Spent time in the design and / or digital product development industry
• Experience selling to technical audiences
• Experience with UX/UI design principles and collaboration tools
• Proven experience using a sales methodology, ideally Command of the Message or MEDDICC

At Figma, one of our values is Grow as you go. We believe in hiring smart, curious people who are excited to learn and develop their skills. If you’re excited about this role but your past experience doesn’t align perfectly with the points outlined in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

We're looking for a Developer Advocate to join our JAPAC Advocacy team, based in Tokyo. This advocate will support content creation, and community building through field events & livestreams, go-to-market motions, product initiatives, and 1:1 customer engagements with our sales team. Advocates at Figma are practitioners first - people who understand the complexity of modern product development firsthand and can advocate for user needs internally.

This is a hands-on role that blends technical depth, communication, and strong product intuition. You'll write production-quality code, build demos and tools, and directly support developers and technical teams. You'll also operate as a connective layer across functions - helping translate between customer needs, product decisions, and go-to-market execution.

This is a full time role in our Tokyo office, within a hybrid environment.

What you’ll do at Figma:

We are looking for a Strategic Account Executive who will play a critical role driving sales and maximizing expansion opportunities with a defined list of top-tier Enterprise customers. You will be responsible for targeting, building and nurturing positive relationships with key C-level decision-makers, understanding complex business needs, and delivering innovative solutions across our product suite. This is an opportunity to accelerate your career, learn from leading sellers in the industry and build an incredible network of cross functional partners throughout Figma.

What you'll do at Figma:

• Manage a defined list of named strategic accounts to consistently meet or exceed quarterly and annual sales targets
• Apply effective discovery and value-selling techniques to build and strengthen C-level relationships for every account in your book
• Align with executives on business challenges and gain sponsorship for enterprise wide deployments for a suite of products, identifying where Figma’s roadmap and innovations fit in the long term
• Conduct thorough analysis to create strategic account plans that outline company priorities and initiatives, multi-threading at at senior level to build on expansion opportunities
• Co-create with cross-functional partners to expertly position Figma, drive deals forward and ensure customer success
• Leverage opportunities to advance executive level relationships through in-person meetings and networking opportunities

We'd love to hear from you if you have:

• Experience closing sales, over multiple years, for a software or SaaS business with the highest tier of Enterprise customers (5000+ FTEs), selling to executives
• Consistent performance meeting pipeline generation targets for net new business
• Demonstrated experience successfully managing complex sales cycles (9 months+)
• Proficiency in a sales methodology and process that creates value for customers
• Native-level Japanese and business-level English communication skills

While it’s not required, it’s an added plus if you also have:

• Experience selling solutions to technical audiences at the highest level in Engineering, Product and Design teams
• Demonstrated ability to succeed in a changing environment
• Certified in deal qualification and prospect discovery

At Figma, one of our values is Grow as you go. We believe in hiring smart, curious people who are excited to learn and develop their skills. If you’re excited about this role but your past experience doesn’t align perfectly with the points outlined in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.