About Fetch

At Fetch, we’re dedicated to helping pets live their healthiest and happiest lives. Our comprehensive insurance coverage is designed with modern pet parents in mind, and we’re proud to support the veterinary, shelter, and breeder communities. We believe in ensuring pets receive the best care possible and are committed to making that vision a reality every day.

Fetch is a high-growth Warburg Pincus portfolio company with an expanding team of over 350 pet-loving employees working together to shape the future of pet health and wellness.

About the Industry

The pet insurance industry is more important than ever, offering peace of mind and financial protection for pet owners. The sector is expanding quickly, fueled by growing awareness of the need for accessible, high-quality veterinary care. With advances in veterinary medicine, pets now have access to the most effective treatments available, making pet insurance an essential component of modern pet care.

JOB OVERVIEW 

This is a full-time contract role.

As the Social Media Content Creator & Coordinator, you will lead hands-on work supporting Fetch’s brand presence across social platforms.

Working closely with the Senior Manager of Brand Reputation, you will be responsible for content creation, community management, partnership coordination and social media initiatives that support Fetch’s brand and customer experience.
Alongside our team, you’ll gain exposure to how social media, brand reputation, and customer experience work together to support Fetch's growth.

The expectation is to work a five (5) day, 40-hour week unless otherwise scheduled by their supervisor.

Duration: 3–4 months
Location: Remote

RESPONSIBILITIES 

• Understanding the overall concept of the company, including the brand, customer, product goals, and all other aspects of the assigned department.
• Creating a cohesive social media strategy that brings the brand’s core values to life in a social first approach.
• Proposing and creating content for Facebook and Instagram, as well as scheduling across those social media platforms.
• Assisting with community management, including monitoring channels and supporting responses and review management
• Coordinating with internal teams to help address social media inquiries or concerns
• Assisting with social listening, reporting, and performance insights
• Supporting brand reputation initiatives and identifying opportunities to improve engagement
• Accepting designated, business-focused projects, proposing ideas, and presenting work 

REQUIREMENTS

• Recently graduated in Marketing, Communications, Digital Media, or a related field
• Prior experience required (preferably in social media, marketing, or content creation)
• Familiarity with social media platforms such as Facebook, Instagram, TikTok, and YouTube
• Strong written and verbal communication skills, with attention to tone and detail
• Ability to take initiative, manage multiple tasks, and work in a fast-paced environment
• Proven ability to think creatively while also applying critical thinking

WHAT WILL HELP YOU BE SUCCESSFUL

• Experience working on brand social media (beyond personal accounts)
• Ability to balance creativity with performance and data-driven thinking
• Comfortable working independently and taking ownership of projects
• Curious, proactive, and eager to learn
• Strong attention to detail, especially in tone, timing, and communication

COMPENSATION

This contract role is paid at $20 per hour for full-time, 40-hour work for the duration of 3-4 months. Please note: any compensation range listed on this posting is for internal system requirements - this role is compensated at a fixed hourly rate of $20.

WORK-FROM-HOME SET-UP

• Subscription to a reliable high-speed internet connection (minimum of 100 Mbps download and 30 Mbps upload speed)
• A quiet, dedicated place to work in your home that is not easily disrupted by background noises or regular distractions
• Office space must be large enough to accommodate two 19” monitors, a laptop, mouse, keyboard, and headset.
• Ability to set up and connect (with instructions and remote IT team assistance) equipment that is shipped to your home

About Fetch

At Fetch, we’re dedicated to helping pets live their healthiest and happiest lives. Our comprehensive insurance coverage is designed with modern pet parents in mind, and we’re proud to support the veterinary, shelter, and breeder communities. We believe in ensuring pets receive the best care possible and are committed to making that vision a reality every day.

Fetch is a high-growth Warburg Pincus portfolio company with an expanding team of over 350 pet-loving employees working together to shape the future of pet health and wellness.

About the Industry

The pet insurance industry is more important than ever, offering peace of mind and financial protection for pet owners. The sector is expanding quickly, fueled by growing awareness of the need for accessible, high-quality veterinary care. With advances in veterinary medicine, pets now have access to the most effective treatments available, making pet insurance an essential component of modern pet care.

About the Role

The Claims Processor is a vital administrative role within the Specialty Claims team, focused on the essential "behind-the-scenes" operations that keep our claims moving efficiently. This role is primarily responsible for the procurement and organization of medical records, the adjudication of wellness claims, and providing administrative support to both Adjusters and the Service Department.

The Processor acts as a problem-solver and investigator, navigating account discrepancies and ensuring all documentation is accurately captured to facilitate timely claim determinations. This position requires a high degree of organization, the ability to pivot quickly during clinic outreach, and a commitment to maintaining the integrity of our VIP accounts.

Responsibilities
Documentation & Record Procurement
Conduct high-volume outbound calls to veterinary clinics to request missing medical records and documentation essential for claim adjudication.
Review incoming emails and accurately upload documents to the associated policyholder accounts, ensuring all files are correctly categorized.
Navigate difficult conversations with clinic staff, pivoting quickly to provide alternative identifiers when a patient is not easily found in their system.

Claims Support & Wellness Adjudication
Review and assess wellness-specific claims, ensuring they meet policy guidelines for routine care and preventative services.
Monitor administrative email queues to address requests from Adjusters and the Service Department regarding file status or account updates.
Provide specialized administrative support for VIP accounts, ensuring high-priority requests are handled with precision and care.

Operational Reporting & Special Projects
Monitor aging claim reports to identify files that require follow-up, ensuring claims remain within established processing timelines.
Assist with side administrative projects, including moving files between accounts, managing tracking sheets, and supporting automation initiatives.
Maintain and update Google Sheets or Excel trackers, utilizing sorting, filtering, and basic formulas to organize claims data.

Qualifications

Required Skills & Experience

• Strong Communication Skills: Exceptional verbal communication for frequent clinic outreach and professional written skills for internal and external correspondence.
• Technical Proficiency: Comfortable working within Google Suite; foundational skills in Google Sheets or Excel (sorting, filtering, and basic formula writing) are highly preferred.
• Problem-Solving & Investigation: Ability to "think on your feet" to resolve account issues, find missing files, and investigate request discrepancies.
• Organization & Multi-tasking: Proven ability to manage multiple administrative tasks simultaneously while maintaining high attention to detail.
• Adaptability: Capable of pivoting quickly between different tasks, from phone outreach to data entry and special project support.
• Remote Environment: Ability to work independently in a distraction-free remote environment, as a significant portion of the day is spent on the telephone.

Minimum Qualifications

• High School Diploma or equivalent; Bachelor's degree or veterinary clinic experience is a plus.
• Prior experience in an administrative, customer service, or data entry role, preferably within the insurance or veterinary industry.
• Demonstrated ability to handle high-volume tasks in a fast-paced environment.
• Active and valid Property & Casualty (P&C) Adjuster License in good standing is preferred; however, a willingness and ability to obtain licensure within a specified timeframe post-hire is required. 

Compensation

• The pay range for this position is $21.15- $23.00 on a full-time basis
• Along with base hourly pay, your position may qualify for additional bonuse

Benefits & Perks

At Fetch, we recognize the importance of work-life balance and prioritize our employees' mental health and well-being, ensuring everyone can flourish both professionally and personally. Not just pets, we want our employees to live their best lives too — here at Fetch, you have access to the valuable benefits listed below. 

• Comprehensive Medical, dental, and vision plan for you and your family
• Health Savings Accounts (HSAs) and Flexible Spending Accounts (FSAs) are available 
• Highly competitive 401(k) matching 
• Generous 20-day PTO Policy, with rollover options. Earn an additional day of PTO each year on your anniversary with Fetch, for a maximum of 30 days
• Paid company (9) holidays, including (1) floating holiday
• Fetch Pet Insurance discount - up to 50% off, up to $1,000 savings/year
• Educational Assistance Program
• Fetch Discount Perks Program
• Volunteering - earn up to 8 hours per calendar year at nonprofit organizations
• NYC Office Amenities: Pet-friendly environment, free lunch, snacks, and additional amenities; transit accessible
• Employee Referral Incentive
• Tuition Assistance
• Commuter Benefits
• Employee Assistance Program (EAP)

Recruiting Fraud Alert

At Fetch, your personal information and online safety are paramount. Please be aware that only Fetch Recruiters and Hiring Managers will contact you regarding your application or background. All official communications from Fetch employees will originate from a fetchpet.com email address. You will never be asked for payments, financial details, or sensitive information like social security numbers by our Recruiters or Hiring Managers.

EEO Statement

Fetch is proud to be an equal opportunity employer.

We’re committed to building a workplace that reflects the diversity of pet parents everywhere—hiring and developing individuals from all backgrounds and experiences to strengthen our inclusive, collaborative culture. We welcome applications from all qualified candidates regardless of race, color, religion, national origin, sex, gender, age, marital status, appearance, sexual orientation, gender identity or expression, family responsibilities, disability, medical condition, student status, political affiliation, military or veteran status, citizenship, genetic information, or any other status protected by law. Fetch will provide reasonable accommodations for individuals with disabilities throughout the hiring process. 

If you need assistance or an accommodation to apply, please contact us at people@fetchpet.com

Read our Privacy Notice for California Residents

About Fetch

At Fetch, we’re dedicated to helping pets live their healthiest and happiest lives. Our comprehensive insurance coverage is designed with modern pet parents in mind, and we’re proud to support the veterinary, shelter, and breeder communities. We believe in ensuring pets receive the best care possible and are committed to making that vision a reality every day.

Fetch is a high-growth Warburg Pincus portfolio company with an expanding team of over 350 pet-loving employees working together to shape the future of pet health and wellness.

About the Industry

The pet insurance industry is more important than ever, offering peace of mind and financial protection for pet owners. The sector is expanding quickly, fueled by growing awareness of the need for accessible, high-quality veterinary care. With advances in veterinary medicine, pets now have access to the most effective treatments available, making pet insurance an essential component of modern pet care.

About the Role

This is a full-time contract role.

Overview

The Marketing Coordinator, Member Experience will be responsible for executing and coordinating the ongoing marketing and operational needs of Fetch Deals, Fetch Pet Rx, Fetch Online Vets and related member marketing programs. This includes maintaining the experience, coordinating launches and refreshes, supporting member communications, and ensuring all work is QA’d and delivered in a way that creates a strong member experience without overwhelming members.

This role will also be responsible for coordinating member communications across existing marketing channels, including email, chat, in-app messaging, IVR, and other owned channels, and for supporting the launch of new tactics, such as push notifications, to ensure all member communications work together as part of a cohesive experience.

This is an execution and coordination role responsible for ensuring all deliverables are incorporated cleanly into the broader member journey and member communications where appropriate.

This role is highly cross-functional and will work closely with Member Experience, Creative, Product, Tech, Lifecycle, and Partnerships.

Key Responsibilities

Own the day-to-day execution, upkeep, and communication coordination for Fetch Deals and related non-core member marketing programs once partnerships are signed and handed off.

Responsibilities include:

• Manage the regular refresh of the Deals assortment, including ticket submission and coordination of site updates
• Coordinate updates to the Deals experience, including partner placement, links, imagery, offer copy, and related content
• Ensure new deals, featured deals, and limited-time offers are launched accurately and on time
• Own QA for the Deals experience, including broken links, outdated offers, missing imagery, incorrect copy, and general member experience issues
• Partner with Product and Tech on site updates, ticket submission, bug resolution, and enhancements
• Support partner integration needs for launch and ongoing maintenance
• Own the calendar and coordination layer for member marketing programs outside the core experience, including Deals, Fetch Pet Rx, and Online Vet
• Ensure Fetch Pet Rx and Online Vet asks are incorporated cleanly into member communications and experiences where appropriate
• Own execution of the Deals newsletter and support related member communications across channels including email, chat, in-app messaging, IVR, and future channels such as push notifications
• Ensure communications across channels are connected, sequenced appropriately, and timed effectively as part of a cohesive member experience
• Help maintain balance across channels so members are informed without being overwhelmed
• Surface overlap, duplication, cadence issues, or sequencing concerns early so the overall member journey remains cohesive and effective

Success Measures

Success in this role should be measured by:

• Deals assortment is current, accurate, and well maintained
• Featured Deals and recurring Deals promotions are launched on time and with strong QA
• Member communications across email, chat, in-app messaging, IVR, and future channels are coordinated and work together cohesively
• New tactics such as push notifications are integrated thoughtfully into the member journey
• Member marketing calendar is maintained and helps prevent over-communication
• Fetch Pet Rx and Televet asks are integrated smoothly into the broader journey when needed

Qualifications

• 2 to 5 years of experience in marketing coordination, lifecycle marketing, member marketing, CRM, or a related execution-focused marketing role
• Strong project management and cross-functional coordination skills
• Experience managing calendars, launches, QA, reporting, and recurring marketing programs
• Strong attention to detail with the ability to manage multiple moving pieces at once
• Comfortable working across Creative, Product, Tech, and Marketing teams
• Strong written communication and organizational skills
• Experience with email, in-app messaging, chat, CRM, or other owned-channel execution preferred
• Experience with partner marketing, promotions, or offer-based programs preferred

Compensation

• This role will begin as a full-time contract position (40+ hours per week), with an hourly rate of $25–$35.
• The posted salary range reflects the annualized equivalent of this hourly rate.

Why Join Fetch

• Be part of a mission-driven company that values creativity, innovation, transparency, and collaboration
• When in office, enjoy complimentary lunch daily, and pets are always welcome
• Join a team that genuinely cares about creating a positive, inclusive work environment where everyone can thrive

About Fetch

At Fetch, we’re dedicated to helping pets live their healthiest and happiest lives. Our comprehensive insurance coverage is designed with modern pet parents in mind, and we’re proud to support the veterinary, shelter, and breeder communities. We believe in ensuring pets receive the best care possible and are committed to making that vision a reality every day.

Fetch is a high-growth Warburg Pincus portfolio company with an expanding team of over 350 pet-loving employees working together to shape the future of pet health and wellness.

About the Industry

The pet insurance industry is more important than ever, offering peace of mind and financial protection for pet owners. The sector is expanding quickly, fueled by growing awareness of the need for accessible, high-quality veterinary care. With advances in veterinary medicine, pets now have access to the most effective treatments available, making pet insurance an essential component of modern pet care.

About the Role

Overview

Fetch is seeking a driven, proactive and detail-oriented Business Development Associate to join its Breeder team. In this role, you will work closely with Business Development leadership to identify, engage and grow relationships with strategic partners in the Breeder space. 

This is a high-impact, pipeline-building role ideal for someone who enjoys prospecting, building relations from the ground up, and contributing directly to channel growth. You’ll play a key role in expanding Fetch’s footprint and driving new partnership opportunities in the Breeder space. This role will report to Fetch’s Breeder Business Development manager. 

Location

Remote (U.S.) - Midwest Preferred

Candidates may be based anywhere in the U.S.; however, Midwest-based candidates are strongly preferred due to regional alignment and travel needs.

Key Responsibilities

Business Development Activities: 

• Develop a deep understanding of breeder needs and position our insurance program offering effectively
• Identify, research, and prospect strategic partners across the Breeder segment to generate new partnership opportunities
• Execute high-volume outbound outreach (email, phone) to engage and qualify leads
• Build, manage and maintain a healthy pipeline of prospects, tracking activity in CRM system
• Schedule and support meetings that advance partnership opportunities and drive conversion
• Ability to travel up to 25% of the time, to meet with prospective partners and build client relationships

Cross-Collaboration: 

• Partner with Account Manager and Operations Manager to support onboarding and ensure a seamless partner experience
• Track and report on key performance metrics (pipeline growth, outreach effectiveness, conversion rates)
• Contribute insights from the field to help refine messaging, targeting, and go-to-market strategies 

Operational Excellence: 

• Highly organized with strong attention to detail and timely follow-through
• Proficiency in Google Suite, and CRM Experience is a plus
• Continuously optimize outreach strategies in partnership with Business Development team

Qualifications

Required

• Strong communication, interpersonal, and relationship-building skills
• 2-5 years of prior experience in business development, sales, partnership, or customer facing roles
• Ability to translate program benefits to the specific needs of strategic partners
• Ability to manage multiple opportunities and prioritize as needed
• Experience in insurance, animal health, or pet-related industries 

Preferred

• Experience working with Dog Breeders considered an asset

Travel Expectations

• Up to 25%

Compensation

• The pay range for this position is $85,000 - $115,000 on a full-time basis
• Along with base salary, your position may qualify for additional bonuses
• This position is eligible for the Company’s bonus plan(s)

Why Join Fetch

• Be part of a mission-driven company that values creativity, innovation, transparency, and collaboration
• When in office, enjoy complimentary lunch daily, and pets are always welcome
• Join a team that genuinely cares about creating a positive, inclusive work environment where everyone can thrive

Benefits & Perks

At Fetch, we recognize the importance of work-life balance and prioritize our employees' mental health and well-being, ensuring everyone can flourish both professionally and personally. Not just pets, we want our employees to live their best lives too — here at Fetch, you have access to the valuable benefits listed below. 

• Comprehensive Medical, dental, and vision plan for you and your family
• Health Savings Accounts (HSAs) and Flexible Spending Accounts (FSAs) are available 
• Highly competitive 401(k) matching 
• Generous 20-day PTO Policy, with rollover options. Earn an additional day of PTO each year on your anniversary with Fetch, for a maximum of 30 days
• Paid company (9) holidays, including (1) floating holiday
• Fetch Pet Insurance discount - up to 50% off, up to $1,000 savings/year
• Educational Assistance Program
• Fetch Discount Perks Program
• Volunteering - earn up to 8 hours per calendar year at nonprofit organizations
• NYC Office Amenities: Pet-friendly environment, free lunch, snacks, and additional amenities; transit accessible
• Employee Referral Incentive
• Tuition Assistance
• Commuter Benefits
• Employee Assistance Program (EAP)
  
  

About Fetch

At Fetch, we’re dedicated to helping pets live their healthiest and happiest lives. Our comprehensive insurance coverage is designed with modern pet parents in mind, and we’re proud to support the veterinary, shelter, and breeder communities. We believe in ensuring pets receive the best care possible and are committed to making that vision a reality every day.

Fetch is a high-growth Warburg Pincus portfolio company with an expanding team of over 350 pet-loving employees working together to shape the future of pet health and wellness.

About the Industry

The pet insurance industry is more important than ever, offering peace of mind and financial protection for pet owners. The sector is expanding quickly, fueled by growing awareness of the need for accessible, high-quality veterinary care. With advances in veterinary medicine, pets now have access to the most effective treatments available, making pet insurance an essential component of modern pet care.

About the Role

Overview

Fetch is seeking a relationship-driven, detail-oriented Account Manager to join its Business Development team. In this role, you will serve as the primary partner and trusted advisor to our strategic partners in the Breeder space, guiding them through the onboarding process and seamlessly integrating Fetch Pet solutions into their programs. This role will own the full lifecycle of these partnerships– new partner onboarding, driving account maintenance and performance, and ensuring long-term retention and growth. This role will report to the Manager of Business Development for Fetch’s Breeder Channel team. 

Key Responsibilities

Client Relationship Management

• Build and maintain strong relationships with strategic partners in the Breeder space
• Serve as the primary point of contact for all assigned accounts, ensuring timely and proactive communication
• Conduct regular check-ins with partners to ensure sufficient support is being provided and Fetch remains top of mind
• Responsible for managing Breeder expectations and ensuring partner satisfaction

Account Onboarding, Retention & Growth

• Own onboarding process of new partners to ensure smooth integration of Fetch’s Breeder Program
• Monitor account metrics and develop strategies to improve performance
• Maintain open communication with strategic partners to ensure Fetch remains top of mind
• Address questions and help mitigate potential account issues in a professional and timely manner
• Contribute to process improvements to continuously improve partner experiences

Operational Excellence: 

• Maintain and optimize library of onboarding materials, marketing materials and other Breeder channel assets  
• Prepare weekly and monthly reporting for current strategic partners to relay account status and health updates
• Develop and submit invoices for necessary lead fees on a monthly basis
• Work in partnership with Business Development Manager and Operations Manager to ensure smooth onboarding experience and account excellence moving forward 

Qualifications

Required

• Strong communication, interpersonal, and relationship-building skills
• 2-5 years of prior experience in account management, customer success, or client-facing roles
• Ability to manage multiple accounts and prioritize as needed
• Experience in insurance, animal health, or pet-related industries 

Preferred

• Experience working with Dog Breeders

Travel Expectations

• Limited, up to 20%

Compensation

• The pay range for this position is $75,000 - $85,000 on a full-time basis
• Along with base salary, your position may qualify for additional bonuses
• This position is eligible for the Company’s bonus plan(s)

Why Join Fetch

• Be part of a mission-driven company that values creativity, innovation, transparency, and collaboration
• When in office, enjoy complimentary lunch daily, and pets are always welcome
• Join a team that genuinely cares about creating a positive, inclusive work environment where everyone can thrive

Benefits & Perks

At Fetch, we recognize the importance of work-life balance and prioritize our employees' mental health and well-being, ensuring everyone can flourish both professionally and personally. Not just pets, we want our employees to live their best lives too — here at Fetch, you have access to the valuable benefits listed below. 

• Comprehensive Medical, dental, and vision plan for you and your family
• Health Savings Accounts (HSAs) and Flexible Spending Accounts (FSAs) are available 
• Highly competitive 401(k) matching 
• Generous 20-day PTO Policy, with rollover options. Earn an additional day of PTO each year on your anniversary with Fetch, for a maximum of 30 days
• Paid company (9) holidays, including (1) floating holiday
• Fetch Pet Insurance discount - up to 50% off, up to $1,000 savings/year
• Educational Assistance Program
• Fetch Discount Perks Program
• Volunteering - earn up to 8 hours per calendar year at nonprofit organizations
• NYC Office Amenities: Pet-friendly environment, free lunch, snacks, and additional amenities; transit accessible
• Employee Referral Incentive
• Tuition Assistance
• Commuter Benefits
• Employee Assistance Program (EAP)
  
  

About Fetch

At Fetch, we’re dedicated to helping pets live their healthiest and happiest lives. Our comprehensive insurance coverage is designed with modern pet parents in mind, and we’re proud to support the veterinary, shelter, and breeder communities. We believe in ensuring pets receive the best care possible and are committed to making that vision a reality every day.

Fetch is a high-growth Warburg Pincus portfolio company with an expanding team of over 350 pet-loving employees working together to shape the future of pet health and wellness.

About the Industry

The pet insurance industry is more important than ever, offering peace of mind and financial protection for pet owners. The sector is expanding quickly, fueled by growing awareness of the need for accessible, high-quality veterinary care. With advances in veterinary medicine, pets now have access to the most effective treatments available, making pet insurance an essential component of modern pet care.

About the Role

Overseeing the Southeast Region of Sales Agents. Property & Casualty License Required.

States Include: FL, GA, NC, SC, TN, TX (open to candidates in any of these states)

The Regional Shelter Sales Manager will be an individual contributor who’s responsible for driving growth in their territory, targeting animal shelters and rescues. You must be passionate, competitive, positive, determined, focused, and driven to achieve results. A desire to help shape and grow this channel of business within North America’s #1 rated pet insurance — an organization that is creating market share rather than simply capturing it — is needed.  

Key Responsibilities:

• Achieving sales growth within your territory efficiently and within budget
• Meeting sales targets for each shelter within the territory for New Business and Wellness Sales
• Manage 15 Shelter Sales Agents in assigned territory
• Hiring, developing, training, and supporting Shelter Sales agents who will be selling in the shelter
• Managing all administrative tasks and responsibilities relative to territory management
• Accurately recording prospect and customer information in system
• Proactively assessing partner needs on an ongoing basis through onsite visits and follow-up meetings
• Clearly communicating competitive advantages of Fetch; demonstrating a deep understanding of Fetch and competitor pet health insurance products 
• Identifying opportunities for new business and elevating the management team in a timely fashion
• Managing an expense budget and submitting completed reports monthly
• Living up to Fetch’s commitment to continuously exceed customer expectation
• Attending trade shows, exhibitions and company meetings as required 

REQUIREMENTS:

• Demonstrated success managing and developing teams of sales representatives, agents, or producers, with accountability for coaching, performance, and results in performance-based environments.
• Must have (or obtain within 30 days of hire) a valid Property & Casualty (P&C) license in the employee’s state of residence.
• Must have access to a reliable automobile and will receive a monthly travel expense allowance 
• Must be willing to travel within your territory, to corporate headquarters, and (as needed) events and/or conferences.

Why Join Fetch: 

• Be part of a mission-driven company that values creativity, innovation, transparency, and collaboration
• When in office, enjoy complimentary lunch daily, and pets are always welcome
• Join a team that genuinely cares about creating a positive, inclusive work environment where everyone can thrive

Compensation:

• The pay range for this position is $115,000 - $150,000 on a full-time basis
• Along with base salary, your position may qualify for additional bonuses
• This position is eligible for the Company’s bonus plan(s)

Benefits & Perks: 

At Fetch, we recognize the importance of work-life balance and prioritize our employees' mental health and well-being, ensuring everyone can flourish both professionally and personally. Not just pets, we want our employees to live their best lives too — here at Fetch, you have access to the valuable benefits listed below. 

• Comprehensive Medical, dental, and vision plan for you and your family
• Health Savings Accounts (HSAs) and Flexible Spending Accounts (FSAs) are available 
• Highly competitive 401(k) matching 
• Generous 20-day PTO Policy, with rollover options. Earn an additional day of PTO each year on your anniversary with Fetch, for a maximum of 30 days
• Paid company (9) holidays, including (1) floating holiday
• Fetch Pet Insurance discount - up to 50% off, up to $1,000 savings/year
• Educational Assistance Program
• Fetch Discount Perks Program
• Volunteering - earn up to 8 hours per calendar year at nonprofit organizations
• NYC Office Amenities: Pet-friendly environment, free lunch, snacks, and additional amenities; transit accessible
• Employee Referral Incentive
• Tuition Assistance
• Commuter Benefits
• Employee Assistance Program (EAP)

About Fetch

At Fetch, we’re dedicated to helping pets live their healthiest and happiest lives. Our comprehensive insurance coverage is designed with modern pet parents in mind, and we’re proud to support the veterinary, shelter, and breeder communities. We believe in ensuring pets receive the best care possible and are committed to making that vision a reality every day.

Fetch is a high-growth Warburg Pincus portfolio company with an expanding team of over 350 pet-loving employees working together to shape the future of pet health and wellness.

About the Industry

The pet insurance industry is more important than ever, offering peace of mind and financial protection for pet owners. The sector is expanding quickly, fueled by growing awareness of the need for accessible, high-quality veterinary care. With advances in veterinary medicine, pets now have access to the most effective treatments available, making pet insurance an essential component of modern pet care.

About the Role

The Regional Shelter Sales Manager (Ideal Markets include: Indiana, Ohio, Illinois) will be an individual contributor who’s responsible for driving growth in their territory, targeting animal shelters and rescues. You must be passionate, competitive, positive, determined, focused, and driven to achieve results. A desire to help shape and grow this channel of business within North America’s #1 rated pet insurance — an organization that is creating market share rather than simply capturing it — is needed.  

Key Responsibilities:

• Achieving sales growth within your territory efficiently and within budget
• Meeting sales targets for each shelter within the territory for New Business and Wellness Sales
• Manage 12-18 Shelter Sales Agents in assigned territory
• Hiring, developing, training, and supporting Shelter Sales agents who will be selling in the shelter
• Develop and maintain strong relationships with the Shelter Leadership and Adoption Teams in the shelters located in their region
• Managing all administrative tasks and responsibilities relative to territory management
• Proactively assessing partner needs on an ongoing basis through onsite visits and follow-up meetings
• Clearly communicating competitive advantages of Fetch; demonstrating a deep understanding of Fetch and competitor pet health insurance products 
• Identifying opportunities for new business and elevating the management team in a timely fashion
• Managing an expense budget and submitting completed reports monthly
• Living up to Fetch’s commitment to continuously exceed customer expectation

REQUIREMENTS:

• Demonstrated success managing and developing teams of sales representatives, agents, or producers, with accountability for coaching, performance, and results in performance-based environments.
• Must have (or obtain within 30 days of hire) a valid Property & Casualty (P&C) license in the employee’s state of residence.
• Must have access to a reliable automobile and will receive a monthly travel expense allowance
• Must be willing to travel within your territory, to corporate headquarters, and (as needed) events and/or conferences.

Why Join Fetch: 

• Be part of a mission-driven company that values creativity, innovation, transparency, and collaboration
• Enjoy working from our FiDi Manhattan office, with flexibility for remote or hybrid work (2- 3 days in the office per week)
• When in office, enjoy complimentary lunch daily, and pets are always welcome
• Join a team that genuinely cares about creating a positive, inclusive work environment where everyone can thrive

Compensation:

• The pay range for this position is $115,000 - $150,000 on a full-time basis
• Along with base salary, your position may qualify for additional bonuses
• This position is eligible for the Company’s bonus plan(s)

Benefits & Perks: 

At Fetch, we recognize the importance of work-life balance and prioritize our employees' mental health and well-being, ensuring everyone can flourish both professionally and personally. Not just pets, we want our employees to live their best lives too — here at Fetch, you have access to the valuable benefits listed below. 

• Comprehensive Medical, dental, and vision plan for you and your family
• Health Savings Accounts (HSAs) and Flexible Spending Accounts (FSAs) are available 
• Highly competitive 401(k) matching 
• Generous 20-day PTO Policy, with rollover options. Earn an additional day of PTO each year on your anniversary with Fetch, for a maximum of 30 days
• Paid company (9) holidays, including (1) floating holiday
• Fetch Pet Insurance discount - up to 50% off, up to $1,000 savings/year
• Educational Assistance Program
• Fetch Discount Perks Program
• Volunteering - earn up to 8 hours per calendar year at nonprofit organizations
• NYC Office Amenities: Pet-friendly environment, free lunch, snacks, and additional amenities; transit accessible
• Employee Referral Incentive
• Tuition Assistance
• Commuter Benefits
• Employee Assistance Program (EAP)

About Fetch

At Fetch, we’re dedicated to helping pets live their healthiest and happiest lives. Our comprehensive insurance coverage is designed with modern pet parents in mind, and we’re proud to support the veterinary, shelter, and breeder communities. We believe in ensuring pets receive the best care possible and are committed to making that vision a reality every day.

Fetch is a high-growth Warburg Pincus portfolio company with an expanding team of over 350 pet-loving employees working together to shape the future of pet health and wellness.

About the Industry

The pet insurance industry is more important than ever, offering peace of mind and financial protection for pet owners. The sector is expanding quickly, fueled by growing awareness of the need for accessible, high-quality veterinary care. With advances in veterinary medicine, pets now have access to the most effective treatments available, making pet insurance an essential component of modern pet care.

About the Role

As our Director of Business Development & Employee Benefits, you’ll lead our growth within the employer, broker, voluntary benefits, and strategic partnership channels.

In this role, you will expand our market presence, deepen broker partnerships, and drive the retention and adoption of our pet insurance products as a core component of competitive employee benefit packages.

You will oversee the full sales cycle, create go-to-market strategies, and build long-term relationships that position our company as the preferred pet insurance partner for employers, brokers, and strategic partners of all sizes.

Key Responsibilities

• Drive premium growth through strategic sales and business development initiatives
• Develop and execute channel business plans, targets, and sales strategies aligned with company goals via brokers, direct, and other employee benefits channels
• Lead and execute the business development strategy across existing and prospective animal shelter partnerships
• Design, develop, and expand employee benefit offerings within the shelter channel to drive engagement and adoption
• Cultivate and maintain strategic relationships with key animal shelter stakeholders and corporate partners to position Fetch as the preferred pet insurance provider
• Partner with existing shelter organizations to expand employee benefit offerings to shelter staff and other corporate clients within their local communities
• Spearhead new partnership launches with leading voluntary benefits brokers, consultants, and employer groups
• Build and strengthen in-market presence through regular broker engagement, events, and networking
• Expand existing partnerships into new territories and within broader broker networks
• Track all partner activity, including contacts, communications, revenue potential, and updates
• Continuously improve business development, partner management, and onboarding processes
• Respond to RFIs and RFPs in a timely and professional manner
• Consistent travel to meet with partners, attend conferences, and do client pitches
• Positively represent Fetch in external meetings, seminars, trade shows, and networking events
• Attend nationwide networking events, yearly EB conventions, and other identified events
• Work closely with Account Managers to onboard and manage day-to-day client relationships, forging a long-term retention strategy
• Conduct broker education, product training, marketing materials, and account integrations
• Monitor industry trends, competitor offerings, and regulatory compliance within voluntary benefits and pet insurance
• Collaborate with Marketing/Creative to develop employer-ready sales collateral, campaigns, and broker enablement tools

Your Skills & Experience

• Minimum 7+ years of voluntary benefits, employee benefits, or ancillary insurance sales experience; pet insurance experience is a strong plus
• Established relationships with key benefit brokerages and consultants preferred
• Deep understanding of the employee benefits landscape, VB enrollment processes, HR benefits decision cycles, and broker distribution dynamics
• Proven track record of driving revenue through distribution partnerships for voluntary employee benefit products
• Experience managing large national or regional voluntary benefits and worksite brokers
• Ability to analyze data and use insights to inform sales strategy
• Excellent communication, leadership, and relationship-building skills
• Excellent verbal, written, and presentation skills
• Bachelor’s degree in business, marketing, or related field (or equivalent experience)
• Willingness to travel up to 25%

Compensation

• The pay range for this position is $175,000 - $225,000 on a full-time basis
• Along with base salary, your position may qualify for additional bonuses
• This position is eligible for the Company’s bonus plan(s)

Why Join Fetch

• Be part of a mission-driven company that values creativity, innovation, transparency, and collaboration
• When in office, enjoy complimentary lunch daily, and pets are always welcome
• Enjoy working from our FiDi Manhattan office, with flexibility for remote or hybrid work (2- 3 days in the office per week)
• Join a team that genuinely cares about creating a positive, inclusive work environment where everyone can thrive

Benefits & Perks

At Fetch, we recognize the importance of work-life balance and prioritize our employees' mental health and well-being, ensuring everyone can flourish both professionally and personally. Not just pets, we want our employees to live their best lives too — here at Fetch, you have access to the valuable benefits listed below. 

• Comprehensive Medical, dental, and vision plan for you and your family
• Health Savings Accounts (HSAs) and Flexible Spending Accounts (FSAs) are available 
• Highly competitive 401(k) matching 
• Generous 20-day PTO Policy, with rollover options. Earn an additional day of PTO each year on your anniversary with Fetch, for a maximum of 30 days
• Paid company (9) holidays, including (1) floating holiday
• Fetch Pet Insurance discount - up to 50% off, up to $1,000 savings/year
• Educational Assistance Program
• Fetch Discount Perks Program
• Volunteering - earn up to 8 hours per calendar year at nonprofit organizations
• NYC Office Amenities: Pet-friendly environment, free lunch, snacks, and additional amenities; transit accessible
• Employee Referral Incentive
• Tuition Assistance
• Commuter Benefits
• Employee Assistance Program (EAP)
  
  

About Fetch

At Fetch, we’re dedicated to helping pets live their healthiest and happiest lives. Our comprehensive insurance coverage is designed with modern pet parents in mind, and we’re proud to support the veterinary, shelter, and breeder communities. We believe in ensuring pets receive the best care possible and are committed to making that vision a reality every day.

Fetch is a high-growth Warburg Pincus portfolio company with an expanding team of over 350 pet-loving employees working together to shape the future of pet health and wellness.

About the Industry

The pet insurance industry is more important than ever, offering peace of mind and financial protection for pet owners. The sector is expanding quickly, fueled by growing awareness of the need for accessible, high-quality veterinary care. With advances in veterinary medicine, pets now have access to the most effective treatments available, making pet insurance an essential component of modern pet care.

Property & Casualty License Required 

JOB OVERVIEW 

We’re looking for a Retention Advocate to join our Fetch Pet Insurance team! In this role, you’ll help our pet parents keep the coverage that protects their furry family members. You’ll handle a mix of calls and emails—listening to customers, understanding their needs, and finding creative ways to keep them with Fetch.

You’ll use your sales and problem-solving skills to turn tough conversations into positive experiences, highlight the value of our plans, and make sure every customer feels heard and supported. If you’re great at connecting with people, can stay calm under pressure, and enjoy working in a fast-paced, team-focused environment, this role is for you.

We’re looking for someone with call center experience (retention or sales is a big plus!), strong communication skills, and a knack for multitasking. A General Lines Property & Casualty (P&C) license is required—but don’t worry, we’ll assist you if you need to get licensed in new states.

RESPONSIBILITIES

• Manage a high volume of complex customer retention interactions with exceptional autonomy and precision, handling the most challenging save opportunities and escalated cases
• Serve as a subject matter expert (SME) in retention strategies, advanced negotiation, and value-based selling across the organization
• Demonstrate mastery in diagnosing customer motivations, competitive dynamics, and behavioral triggers to drive renewal decisions
• Lead by example through consistent top-tier performance and adherence to Fetch’s mission of extending and deepening customer relationships
• Partner with Retention leadership to pilot new strategies, messaging frameworks, and process enhancements that improve overall save rates
• Support training, coaching, and calibration sessions by sharing insights, call recordings, and best practices with peers and new hires
• Collaborate with internal stakeholders across Operations, Product, and Marketing to represent the customer voice and influence retention initiatives
• Identify emerging customer trends and competitive threats through data and frontline feedback, providing actionable recommendations to leadership
• Handle escalations that require complex problem-solving, policy knowledge, and high-level communication to achieve positive outcomes for both the customer and the company
• Maintain exceptional accuracy and completeness in documentation, ensuring all retention-related data is usable for performance and quality insights
• Contribute to ongoing process improvement initiatives, recommending and testing solutions that enhance both efficiency and customer satisfaction
• Must be able to work a minimum of the 40-hour work week with varied shifts and occasional weekend time

REQUIREMENTS

• A minimum of five (5) years in a call center environment with at least three (3) years in a dedicated retention, renewal, or sales leadership-support role.
• Proven track record of consistently exceeding retention or save goals in a high-volume environment
• Expert-level communication and negotiation skills with the ability to navigate emotionally charged conversations and complex objections
• Advanced understanding of customer lifecycle, competitive positioning, and value articulation in subscription-based or insurance products
• Demonstrated ability to analyze data and trends to inform retention strategy and decision-making
• Comfortable acting as a peer mentor, trainer, and strategic contributor without formal leadership authority
• High degree of professionalism, empathy, and composure under pressure
• Strong business acumen with the ability to align individual actions to organizational performance metrics
• Proficient in CRM systems, analytics dashboards, G-Suite, and call management tools
• Bilingual candidates (English/Spanish) encouraged to apply
• Must hold or be willing to obtain and maintain a General Lines Property & Casualty (P&C) license across multiple states; company will sponsor licensing where applicable

As a company, we understand the importance of work-life balance and prioritize the mental health + well-being of our employees, ensuring you can thrive both professionally and personally. 

COMPENSATION

This is a full-time position, employees receive competitive compensation.

Hourly base: $30.00 + Incentive 

On Target Earnings (OTE): $62,000.00-120,000.00+

Not just pets, we want our employees to live their best lives, too — here at Fetch, you will have:

• 401k matching 
• PTO - 20 days accrued annually, 9 holidays, 1 floating holiday 
• One additional day of PTO is added each year on your anniversary with the company; a maximum of 30 days
• Volunteering - eligible to earn up to 8 floating holiday hours per calendar year 
• Educational Assistance Programs 
• Department incentive perks 
• Fetch Pet Insurance discount - 50% off, up to $2000 savings/year

WORK-FROM-HOME SET-UP

• Subscription to a reliable high-speed internet connection (minimum of 100 Mbps download and 30 Mbps upload speed)
• A quiet, dedicated place to work in your home that is not easily disrupted by background noises or regular distractions
• Office space must be large enough to accommodate two 19” monitors, a laptop, mouse, keyboard, and headset.
• Ability to set up and connect (with instructions and remote IT team assistance) equipment that is shipped to your home

If you are passionate about furry friends and eager to educate pet owners on the value of protecting their beloved companions, this job is perfect! Join us at Fetch, where we help pets live their best lives and empower our employees to live theirs. 

Benefits & Perks

At Fetch, we recognize the importance of work-life balance and prioritize our employees' mental health and well-being, ensuring everyone can flourish both professionally and personally. Not just pets, we want our employees to live their best lives too — here at Fetch, you have access to the valuable benefits listed below. 

• Comprehensive Medical, dental, and vision plan for you and your family
• Health Savings Accounts (HSAs) and Flexible Spending Accounts (FSAs) are available 
• Highly competitive 401(k) matching 
• Generous 20-day PTO Policy, with rollover options. Earn an additional day of PTO each year on your anniversary with Fetch, for a maximum of 30 days
• Paid company (9) holidays, including (1) floating holiday
• Fetch Pet Insurance discount - up to 50% off, up to $1,000 savings/year
• Educational Assistance Program
• Fetch Discount Perks Program
• Volunteering - earn up to 8 hours per calendar year at nonprofit organizations
• NYC Office Amenities: Pet-friendly environment, free lunch, snacks, and additional amenities; transit accessible
• Employee Referral Incentive
• Tuition Assistance
• Commuter Benefits
• Employee Assistance Program (EAP)

Recruiting Fraud Alert

At Fetch, your personal information and online safety are paramount. Please be aware that only Fetch Recruiters and Hiring Managers will contact you regarding your application or background. All official communications from Fetch employees will originate from a fetchpet.com email address. You will never be asked for payments, financial details, or sensitive information like social security numbers by our Recruiters or Hiring Managers.

EEO Statement

Fetch is proud to be an equal opportunity employer.

We’re committed to building a workplace that reflects the diversity of pet parents everywhere—hiring and developing individuals from all backgrounds and experiences to strengthen our inclusive, collaborative culture. We welcome applications from all qualified candidates regardless of race, color, religion, national origin, sex, gender, age, marital status, appearance, sexual orientation, gender identity or expression, family responsibilities, disability, medical condition, student status, political affiliation, military or veteran status, citizenship, genetic information, or any other status protected by law. Fetch will provide reasonable accommodations for individuals with disabilities throughout the hiring process. 

If you need assistance or an accommodation to apply, please contact us at people@fetchpet.com

Read our Privacy Notice for California Residents

About Fetch

At Fetch, we’re dedicated to helping pets live their healthiest and happiest lives. Our comprehensive insurance coverage is designed with modern pet parents in mind, and we’re proud to support the veterinary, shelter, and breeder communities. We believe in ensuring pets receive the best care possible and are committed to making that vision a reality every day.

Fetch is a high-growth Warburg Pincus portfolio company with an expanding team of over 350 pet-loving employees working together to shape the future of pet health and wellness.

About the Industry

The pet insurance industry is more important than ever, offering peace of mind and financial protection for pet owners. The sector is expanding quickly, fueled by growing awareness of the need for accessible, high-quality veterinary care. With advances in veterinary medicine, pets now have access to the most effective treatments available, making pet insurance an essential component of modern pet care.

Property & Casualty License Required 

Fetch Pet Insurance, a tech-enabled pet wellness company, has consistently been an innovative leader in the pet insurance industry, offering the most extensive and all-inclusive pet insurance and health advice. 

Put simply, Fetch makes vet bills affordable. We offer a comprehensive product that does not have any restrictions based on breed, age, or size. We are believers in helping pets get through their bad days but also focus on extending the good days. How do we do that? – through a wide portfolio of products + offerings, which include Fetch Health Forecast, our pet health and lifestyle blog, The Dig, and our partnerships with Project Street Vet and animal no-kill shelters across North America.

At Fetch, you are a part of that innovation. We value transparency among our coworkers and always have an open line of communication. Ask anyone who works here, it is an all-hands-on-deck, cross-functional, collaborative effort, where you will be able to interact with brilliant, creative, like-minded individuals who have an equally immense passion for pets.

JOB OVERVIEW 

The Member Experience Associate III role is for highly skilled support experts with a proven record of performance and product mastery. These individuals are senior subject matter experts who set the standard for excellence within the Customer Experience team by managing the most complex and sensitive policyholder interactions. An active Property and Casualty license is required for two years. A minimum of three years of call center experience is required.

RESPONSIBILITIES 

• Manage complex, escalated, and critical policyholder issues (e.g., billing disputes, complex claims, policy changes) to deliver effective, compliant, and first-call-resolutions.
• Serve as a subject matter expert and policy resource for the entire team, providing real-time peer mentorship and in-depth guidance on complex policy features, coverage options, and regulatory requirements.
• Assist leadership in piloting new service strategies and understanding complex customer interaction trends by proactively identifying service gaps and procedural inefficiencies.
• Model best practices for communication, customer education, and quality assurance, ensuring customers fully understand the value of their pet insurance investment.

REQUIREMENTS

• A minimum of five (3) years in a call center environment
• Expert-level communication and negotiation skills with the ability to navigate emotionally charged conversations and complex objections
• Advanced understanding of customer lifecycle, competitive positioning, and value articulation in subscription-based or insurance products
• Demonstrated ability to analyze data and trends to inform retention strategy and decision-making
• Comfortable acting as a peer mentor, trainer, and strategic contributor without formal leadership authority
• High degree of professionalism, empathy, and composure under pressure
• Strong business acumen with the ability to align individual actions to organizational performance metrics
• Proficient in CRM systems, analytics dashboards, G-Suite, and call management tools
• Bilingual candidates (English/Spanish) encouraged to apply
• Must hold and maintain a General Lines Property & Casualty (P&C) license across multiple states; company will sponsor licensing where applicable

As a company, we understand the importance of work-life balance and prioritize the mental health + well-being of our employees, ensuring you can thrive both professionally and personally. 

COMPENSATION

This is a full-time position, employees receive competitive compensation.

Hourly base: $21.50 - 25.00, plus bonus 

Not just pets, we want our employees to live their best lives, too — here at Fetch, you will have:

• 401k matching 
• PTO - 20 days accrued annually, 9 holidays, 1 floating holiday 
• One additional day of PTO is added each year on your anniversary with the company; a maximum of 30 days
• Volunteering - eligible to earn up to 8 floating holiday hours per calendar year 
• Educational Assistance Programs 
• Department incentive perks 
• Fetch Pet Insurance discount - 50% off, up to $2000 savings/year

WORK-FROM-HOME SET-UP

• Subscription to a reliable high-speed internet connection (minimum of 100 Mbps download and 30 Mbps upload speed)
• A quiet, dedicated place to work in your home that is not easily disrupted by background noises or regular distractions
• Office space must be large enough to accommodate two 19” monitors, a laptop, mouse, keyboard, and headset.
• Ability to set up and connect (with instructions and remote IT team assistance) equipment that is shipped to your home

If you are passionate about furry friends and eager to educate pet owners on the value of protecting their beloved companions, this job is perfect! Join us at Fetch, where we help pets live their best lives and empower our employees to live theirs. 

Benefits & Perks

At Fetch, we recognize the importance of work-life balance and prioritize our employees' mental health and well-being, ensuring everyone can flourish both professionally and personally. Not just pets, we want our employees to live their best lives too — here at Fetch, you have access to the valuable benefits listed below. 

• Comprehensive Medical, dental, and vision plan for you and your family
• Health Savings Accounts (HSAs) and Flexible Spending Accounts (FSAs) are available 
• Highly competitive 401(k) matching 
• Generous 20-day PTO Policy, with rollover options. Earn an additional day of PTO each year on your anniversary with Fetch, for a maximum of 30 days
• Paid company (9) holidays, including (1) floating holiday
• Fetch Pet Insurance discount - up to 50% off, up to $1,000 savings/year
• Educational Assistance Program
• Fetch Discount Perks Program
• Volunteering - earn up to 8 hours per calendar year at nonprofit organizations
• NYC Office Amenities: Pet-friendly environment, free lunch, snacks, and additional amenities; transit accessible
• Employee Referral Incentive
• Tuition Assistance
• Commuter Benefits
• Employee Assistance Program (EAP)

Recruiting Fraud Alert

At Fetch, your personal information and online safety are paramount. Please be aware that only Fetch Recruiters and Hiring Managers will contact you regarding your application or background. All official communications from Fetch employees will originate from a fetchpet.com email address. You will never be asked for payments, financial details, or sensitive information like social security numbers by our Recruiters or Hiring Managers.

EEO Statement

Fetch is proud to be an equal opportunity employer.

We’re committed to building a workplace that reflects the diversity of pet parents everywhere—hiring and developing individuals from all backgrounds and experiences to strengthen our inclusive, collaborative culture. We welcome applications from all qualified candidates regardless of race, color, religion, national origin, sex, gender, age, marital status, appearance, sexual orientation, gender identity or expression, family responsibilities, disability, medical condition, student status, political affiliation, military or veteran status, citizenship, genetic information, or any other status protected by law. Fetch will provide reasonable accommodations for individuals with disabilities throughout the hiring process. 

If you need assistance or an accommodation to apply, please contact us at people@fetchpet.com

Read our Privacy Notice for California Residents