Fairstead looking for a receptionist to perform a variety of administrative and clerical tasks. As a receptionist you will be the first point of contact for the property, and you will provide administrative support for the on-site team. You will handle the flow of people through the property and ensure that all receptionist responsibilities are completed accurately and delivered with high quality and in a timely manner. 

RESPONSIBILITIES: 

• Maintains records, documentation, and files, particularly more complex or sensitive files. 

• Type letters and memos. 

• Track visits and calls. 

• Oversees telephone services, email correspondence, and mail distribution. 

• Answer phones pleasantly, adhering to the phone techniques as stipulated in the policy and procedures manual.  

• Assist in taking work requests and expediting their completion; maintaining records as stated in the policy and procedures manual. 

• Maintain courteous communications with residents, applicants, and representatives of other companies. 

• Directs office activities and functions to maintain efficiency and compliance with company policies. 

• Assists clerical and support staff with their assigned duties, particularly when more advanced, skilled, or sensitive work is required. 

• Maintains office supplies inventory. 

• Performs other related duties as required. 

BENEFITS: 

• Generous employer contribution for Medical Insurance through Meritain Health. 

• Employer Paid Vision Plans. 

• Company Matched 401(k) Retirement Plan: 100% of the first 3%; 50% of the next 2%. 

• 12+ paid Holidays. 

• 15 days of PTO. 

• 7 Sick days. 

• Employer Paid Life Insurance. 

• Flexible Spending Account. 

• Nationwide Pet Insurance. 

• Disability Insurance. 

• Laser Correction Discount. 

• Employee Discounts on appliances, apparel, and more. 

QUALIFICATIONS: 

• High school graduate or equivalent.  

• One year of office assistant or customer service experience.  

• Strong written, verbal communication and interpersonal skills. 

• Ability to multi-task, strong attention to detail and be well-organized in a fast-paced environment. 

• Excellent customer service and communication skills.  

• Exceptional time management skills.  

• Able to effectively present information and respond to questions from management, vendors, and associates. 

• Adhere to tight deadlines and quick turnaround for deliverables. 

• Ability to work collaboratively in a dynamic environment where adaptability is imperative. 

• Strong written and oral skills. 

• Accurate with a strong attention to detail. 

• Proficient in Microsoft Office Suite. 

The Service Manager manages and supervises the repair and maintenance of property buildings. They ensure the timely installation of mechanical equipment and upkeep of Fairstead’s property to ensure operational effectiveness. The Service Manager oversees operational efficiency of all electrical equipment and mechanical systems through inspection and repair and ensure that property’s premises and facilities are kept clean and hygienic in alignment with Fairstead safety policies and standards. 

RESPONSIBILITIES: 

• Supervision of other maintenance employees. 

• Taking a leadership position on special projects. 

• Perform a variety of skilled maintenance and repair tasks.  

• Strong knowledge of accident and safety precautions.  

• Proficient in a specific trade with general maintenance and repair skills. 

• Work independently on routine projects and receive assistance for more complex projects. 

• Occasional need to work overtime for special projects or emergencies. 

BENEFITS: 

• Generous employer contribution for Medical Insurance through Meritain Health. 

• Employer Paid Vision Plans. 

• Company Matched 401(k) Retirement Plan: 100% of the first 3%; 50% of the next 2%. 

• 12+ paid Holidays. 

• 15 days of PTO. 

• 7 Sick days. 

• Employer Paid Life Insurance. 

• Flexible Spending Account. 

• Nationwide Pet Insurance. 

• Disability Insurance. 

• Laser Correction Discount. 

• Employee Discounts on appliances, apparel, and more. 

QUALIFICATIONS: 

• Three (3) years experience in property maintenance. 

• Proficient in a specific trade with general maintenance and repair skills. 

• Knowledge of tools, techniques, and terminology of building and mechanical trades. 

• Strong knowledge of accident and safety precautions.  

• Knowledge and experience using a variety of tools and equipment to complete tasks.  

• Great organization and project management skills. 

• Able to implement and improve policies and procedures. 

• Proficient in Microsoft Office Suite. 

• Being knowledgeable in Yardi Software a plus. 

The Maintenance Director provides direction and oversight to the maintenance property(s). In alignment with corporate goals, they will create strategies and design objectives. They construct maintenance policies and procedures that are compliant with Occupational Safety and Health regulations. Additionally, they create a preventative maintenance system and procedures to manage daily operations efficiently. 

RESPONSIBILITIES: 

• Sets overall maintenance department goals, processes, or procedures to accomplish company objectives. 

• Ensures all health, safety, and regulations are followed. 

• Creates a preventive maintenance system and procedures to keep daily operations running smoothly. 

• Manage and execute base facility maintenance program to include assessments, preventative maintenance, repair, and minor construction projects. 

• Manage extensive renovations throughout facility. Saving the facility substantial expense through internal project management and completion within time and budget. 

• Provide leadership in developing company policies and programs for an awareness of general safety and OSHA requirements. 

• Establish operational safety policies and procedures to prevent incidents / accidents and ensure consistent compliance with OSHA requirements. 

• Conduct and maintain all records for fire safety, emergency preparedness, hurricane evacuation according to state local and company guidelines. 

• Manage extensive renovations throughout facility, saving the facility substantial expense through internal project management and completion within time and budget. 

• Perform a wide variety of skilled maintenance and repair tasks requiring knowledge of one or more building trades. 

• Performs other related duties as required. 

BENEFITS: 

• Generous employer contribution for Medical Insurance through Meritain Health 

• Employer Paid Vision Plans. 

• Company Matched 401(k) Retirement Plan: 100% of the first 3%; 50% of the next 2%. 

• 12+ paid Holidays. 

• 15 days of PTO. 

• 7 Sick days. 

• Employer Paid Life Insurance. 

• Flexible Spending Account. 

• Nationwide Pet Insurance. 

• Disability Insurance. 

• Laser Correction Discount. 

• Employee Discounts on appliances, apparel, and more. 

QUALIFICATIONS: 

• Experience in property management and preventative maintenance programs, HVAC systems, janitorial/housekeeping procedures, financial operations, and supervision of personnel. 

• Able to effectively present information and respond to questions from management, vendors, and associates. 

• Adhere to tight deadlines and quick turnaround for deliverables. 

• Ability to work collaboratively in a dynamic environment where adaptability is imperative. 

• Strong written and oral skills. 

• Accurate with a strong attention to detail. 

• Proficient in Microsoft Office Suite. 

Fairstead is hiring a Maintenance Technician to maintain the day-to-day operations and assume responsibility for maintaining the property's physical assets. 

RESPONSIBILITIES: 

• Inspect buildings and equipment regularly for needed repairs and improvements. 

• Perform necessary preventative maintenance and repairs on the property as needed.  

• Implement maintenance policies and standards to prevent misuse of property appliances.  

• Ensure that properties are safe and avoid any danger to their occupants, visitors, and workers.  

• Clean and prepare vacated buildings and rooms for new occupants to move in.  

• Check electrical wiring for accuracy and compliance with regulatory standards.  

• Check safety systems and devices for operational effectiveness monthly.  

• Participate in the on-call rotation. Respond promptly to emergency maintenance problems that may require attention outside of normal working hours.  

• Maintain an inventory of supplies, tools, and equipment. 

BENEFITS: 

• Generous employer contribution for Medical Insurance through Meritain Health. 

• Employer Paid Vision Plans. 

• Company Matched 401(k) Retirement Plan: 100% of the first 3%; 50% of the next 2%. 

• 12+ paid Holidays. 

• 15 days of PTO. 

• 7 Sick days. 

• Employer Paid Life Insurance. 

• Flexible Spending Account. 

• Nationwide Pet Insurance. 

• Disability Insurance. 

• Laser Correction Discount. 

• Employee Discounts on appliances, apparel, and more. 

QUALIFICATIONS: 

• Mechanical skills to handle minor repairs and fixtures.  

• Knowledge of electricity to diagnose electrical problems and carry out minor repairs.  

• General maintenance skills.  

• Verbal and written communication skills for effective delivery of information.  

• Prior experience as a Service Technician or in a similar role.  

• HVAC, CMRP, or equivalent certification preferred.  

• Ability to stand for extended periods.  

• Ability to lift to 70 pounds without assistance.  

• Dexterity and attention to detail. 

The Security Manager provides strategy and activities related to information security and physical security of the property(s). The Security Manager provides leadership and direction to a team responsible for designing and implementing an overall enterprise security strategy, program and architecture that minimizes information related to loss and meets client and regulatory requirements.  

RESPONSIBILITIES: 

• Assists in loss control procedures. 

• Coordinates information from the VP and other supervisors with the Security staff that meets all Fairstead Management requirements. 

• Develop Security staff through training and example. 

• Ensure correct and orderly flow of activities from shift to shift. 

• Lead investigations of security matters. 

• Monitor shift security reports and activity logs. 

• Supervise shift activity, including reports and incidents, patrolling, dispatching, activity logs, and all other activity on shift 

• Effectively coach, council and review the performance of guards to ensure they are properly and effectively conducting their day-to-day duties. 

• Make recommendations regarding security matters. 

• Maintain current certification in first-aid and CPR. 

• Understand and be able to apply effective apprehension techniques and arrest procedures in accordance with State Criminal Procedure Law and Penal Law. 

• Know fire procedures. 

• Ensure that the Security staff maintain a high visibility profile throughout the community. 

• Make periodic community patrols including guard area, package rooms, outer perimeters of property, parking lots, and facilities of resident access.  

• Relay pertinent information to relief shift. 

• Be able to administer first-aid when necessary. 

• Recognize and report safety hazards. 

• Monitor energy conservation controls and implement corrective action when necessary. 

• Maintain effective communications with all managers and employees. 

• Effectively handle any Security related situations that arise on their shift, keeping the best interests of the community in mind. 

• Ensure compliance with FM (Facility Management) and Security S.O.P.s and L.S.O.P.s. 

• Observe and report any security breaches. 

• Assist GM in any other areas deemed applicable. 

• Performs other related duties as required. 

BENEFITS: 

• Generous employer contribution for Medical and Dental through United Healthcare. 

• Employer Paid Vision Plans. 

• Company Matched 401(k) Retirement Plan: 100% of the first 3%; 50% of the next 2%. 

• 12+ paid Holidays. 

• 15 days of PTO. 

• 7 Sick days. 

• Employer Paid Life Insurance. 

• Flexible Spending Account. 

• Nationwide Pet Insurance. 

• Disability Insurance. 

• Laser Correction Discount. 

• Employee Discounts on appliances, apparel, and more. 

QUALIFICATIONS: 

• Must have at least 3-5 years of related experience. 

• Must have strong working knowledge of pertinent law and the law enforcement community. 

• Must have experience with business continuity planning, investigations, risk management etc. 

• Great Communication and Interpersonal Skills. 

• Knowledgeable in information technology and information security. 

• Ability to effectively evaluate and assess immediate security needs and requirements. 

• Ability to handle company confidentiality and sensitivity of security issues. 

• Valid NY State Security License required. 

• Certified in First Aid and CPR. 

• Able to effectively present information and respond to questions from management, vendors, and associates. 

• Accurate with a strong attention to detail. 

• Proficient in Microsoft Office Suite. 

Responsible for all aspects of rent collection & Landlord / tenant relations. Monitors resident ledgers, delinquency reports, uncollectible rent, and uncollectible other income reports. Provides coaching to site team members for rent collection techniques, resident communication, and reporting. Works directly with Financial Managers to create and implement rent collection programs aimed at meeting and exceeding rent collection and uncollectible rent/uncollectible other income goals. Acts a liaison between landlord and outside legal counsels. Assist with filing and following up on all legal matters (evictions, non-compliance, etc.) 

RESPONSIBILITIES: 

Resident Inquiries and Financial Matters 

• Issue letters and call residents re: arrears before referring to LLT Counsel. 
• Respond to resident inquiries re: case status and ledger matters. 

• Liaise with Accounting Staff re: ledger matters. 

• Analyze resident ledgers for accuracy and suggest and adjust as needed. 

• Research and resolve payment discrepancies/resident’s queries as needed. 

• Track and enforce payment plans and consents. 

• Responsible for overseeing the preparation and delivery of resident communication to encourage timely payment of charges due and facilitate the collection of delinquent accounts. 

• Establish, oversee, and participate in the implementation of a “new resident” orientation program for all assigned properties, with the objective of setting clear expectations regarding the lease requirements, as they relate to payment of rent. 

• Oversee and participate in resident meetings to review account balances, rent court status, delinquency history, and any topics related to their ability to meet the financial obligations of their lease agreement. 

• Monitors Delinquency Memos as a tool to oversee collection process on multiple sites and enters memos when directly acting on a specific resident account.  

• Responsible for the timely filing of failure to pay rent complaint and warrant of restitution with the court and scheduling the eviction with Sheriff or Constable’s office. 

Landlord Tenant functions 

• Ensure landlord tenant cases are moving forward with court timeline.  

• Confirm with Management cases to move forward with law firms for nonpayment cases/ holdover. 

• Work with CM to gather documentation to commence nonpayment and holdover cases. 

• Ensure all affidavits are executed by the appropriate parties and sent to outside counsel. 

• Review monthly attorney bills for any discrepancies, account review and validation of charges. 

• Upload court stipulations and update tenant record/files on Yardi. 

• Update court disposition on Yardi with any relevant court dates. 

• Track warrants and evictions and update tenant record/files on Yardi. 
• Other related duties, as needed. 

DHCR 

• Gather and provide all necessary documents for DHCR (Division of Housing and Community Renewal) complaints/cases required by outside counsel. 
• Update shared DHCR files, court documents and correspondence to Yardi. 

Reporting 

• Maintain accurate reports of DHCR cases. 

• Update reporting on legal cases in Yardi. 

• Maintain monthly report on all outstanding severed rents and fees. 

• Run monthly arrears reports for new rent demands. 

• Update tenant’s status on Yardi. 

• Prepare other reports as needed. 

Documentation for Access and Repair Issues 

• Update CM with repair requests and access dates required by court stipulations. 

Form Notices and Form Agreements 

• Send out initial notices for nonpayment (5-day notices), as needed. 

• Assist CMs and ACMs with standard notices for lease violations. 

• Prepare payment agreements. 

• Prepare riders and early termination agreements with appropriate review by counsel. 

• Prepare concession agreements with appropriate review by counsel and guidance from CM, AM. 

• Prepare surrender agreements for move out inspections. 

• Prepare other agreements, correspondence as needed. 

OTHER JOB DUTIES: 

• Performs other related duties as required. 

BENEFITS: 

• Generous employer contribution for Medical Insurance through Meritain Health. 

• Employer Paid Vision Plans. 

• Company Matched 401(k) Retirement Plan: 100% of the first 3%; 50% of the next 2%. 

• 12+ paid Holidays. 

• 15 days of PTO. 

• 7 Sick days. 

• Employer Paid Life Insurance. 

• Flexible Spending Account. 

• Nationwide Pet Insurance. 

• Disability Insurance. 

• Laser Correction Discount. 

• Employee Discounts on appliances, apparel, and more. 

QUALIFICATIONS: 

• Minimum 3 years of experience in legal administration. 

• Knowledge of the NYC residential market. 

• Knowledge of NYC landlord laws.  

• Proficient in Microsoft Office Suite. 

• Strong written and verbal communication skills. 

• Great Customer Service skills 

• Able to learn and work with property management applications 

• Quick learner and great attitude. 

• Able to effectively present information and respond to questions from management, vendors, and associates. 

• Adhere to tight deadlines and quick turnaround for deliverables. 

• Ability to work collaboratively in a dynamic environment where adaptability is imperative. 

• Strong written and oral skills. 

• Accurate with a strong attention to detail. 

• Proficient in Microsoft Office Suite. 

Fairstead is hiring a Maintenance Technician to maintain the day-to-day operations and assume responsibility for maintaining the property's physical assets. 

RESPONSIBILITIES: 

• Inspect buildings and equipment regularly for needed repairs and improvements. 

• Perform necessary preventative maintenance and repairs on the property as needed.  

• Implement maintenance policies and standards to prevent misuse of property appliances.  

• Ensure that properties are safe and avoid any danger to their occupants, visitors, and workers.  

• Clean and prepare vacated buildings and rooms for new occupants to move in.  

• Check electrical wiring for accuracy and compliance with regulatory standards.  

• Check safety systems and devices for operational effectiveness monthly.  

• Participate in the on-call rotation. Respond promptly to emergency maintenance problems that may require attention outside of normal working hours.  

• Maintain an inventory of supplies, tools, and equipment. 

BENEFITS: 

• Generous employer contribution for Medical Insurance through Meritain Health. 

• Employer Paid Vision Plans. 

• Company Matched 401(k) Retirement Plan: 100% of the first 3%; 50% of the next 2%. 

• 12+ paid Holidays. 

• 15 days of PTO. 

• 7 Sick days. 

• Employer Paid Life Insurance. 

• Flexible Spending Account. 

• Nationwide Pet Insurance. 

• Disability Insurance. 

• Laser Correction Discount. 

• Employee Discounts on appliances, apparel, and more. 

QUALIFICATIONS: 

• Mechanical skills to handle minor repairs and fixtures.  

• Knowledge of electricity to diagnose electrical problems and carry out minor repairs.  

• General maintenance skills.  

• Verbal and written communication skills for effective delivery of information.  

• Prior experience as a Service Technician or in a similar role.  

• HVAC, CMRP, or equivalent certification preferred.  

• Ability to stand for extended periods.  

• Ability to lift to 70 pounds without assistance.  

• Dexterity and attention to detail. 

The Porter provides routine cleaning and custodial maintenance of the property’s exterior. They are responsible for maintaining the clean and hygienic condition of the property’s premises and facilities. 

RESPONSIBILITIES: 

• Assist with repairing and maintaining the community features. 

• Ensure a safe and clean-living experience for our residents.  

• Maintain a high-level of customer service.  

• Walk the property daily, inspecting all areas for cleanliness and safety, and helping to maintain great curb appeal.  

• Perform other duties as required. 

BENEFITS: 

• Generous employer contribution for Medical Insurance through Meritain Health. 

• Employer Paid Vision Plans. 

• Company Matched 401(k) Retirement Plan: 100% of the first 3%; 50% of the next 2%. 

• 12+ paid Holidays. 

• 15 days of PTO. 

• 7 Sick days. 

• Employer Paid Life Insurance. 

• Flexible Spending Account. 

• Nationwide Pet Insurance. 

• Disability Insurance. 

• Laser Correction Discount. 

• Employee Discounts on appliances, apparel, and more. 

QUALIFICATIONS: 

• General interest in custodial and/or maintenance work and an ability to demonstrate mechanical aptitude.  

• Availability to work a flexible schedule, including weekends and being on call.  

• Perform other related duties as required. 

Fairstead has an exciting opportunity at one of our properties, and we are looking for a strong Community Manager to join our team. The Community Manager is responsible for managing the day-to-day operations, all on-site compliance activities, and for the overall performance of their assigned property as detailed below. 

RESPONSIBILITIES: 

• Ensure adherence to laws relating to leasing, including but not limited to Departments of Housing and Urban Development (HUD), Fair Housing, Americans with Disabilities Act (ADA), and Fair Credit Reporting Act. 

• Remains compliant and knowledgeable in all aspects of the HUD 4350.3 Handbook. 

• Develops responses to regulatory agencies in coordination with the Compliance Department. 

• Implements intervention strategies with Regional Managers and Compliance Department for tenants who are non-compliant with lease/compliance requirements. 

• Prepares all site REAC reviews, EHS violations cleared, Management and Occupancy Reviews (MOR), Investor Site Reviews, Low-Income Housing Tax Credit (LIHTC) Reviews, and performs annual and interim recertification reviews. 

• Assisting tenants with requests, questions, problems, and complaints. 

• Monitors tenant and complex-wide arrears and litigation cases. 

• Document lease violations and coordinate evictions. 

• Direct collection of monthly rents and late fees, process applications, and pursue delinquencies through legal action and eviction. Monitor bad-debt write-offs. 

• Alerting staff of move-ins, move-outs, and any emergencies. 

• Supervise, direct, and monitor the preventive and emergency maintenance/repairs to ensure compliance with all regulations. 

• Coordinate vendor bids and contractor quotes. 

• Conduct and document unit inspections. 

• Conduct bi-annual walk-throughs with the Building Superintendent. 

• Create reports for review to ensure all buildings under the PM’s responsibility are properly maintained and building needs are appropriately noted, planned for, and addressed. 

• Provide and obtain updates on various ongoing construction projects/unit renovations. 

• Work with the construction team on avoiding violations, inspections, and necessary access. 

• Attend monthly financial catch-up meetings and monitor budgets. 

BENEFITS: 

• Generous employer contribution for Medical Insurance through Meritain Health.

• Employer Paid Vision Plans. 

• Company Matched 401(k) Retirement Plan: 100% of the first 3%; 50% of the next 2%. 

• 12 paid Holidays. 

• 15 days of PTO. 

• 7 Sick days. 

• Employer Paid Life Insurance. 

• Flexible Spending Account. 

• Nationwide Pet Insurance. 

• Disability Insurance. 

• Laser Correction Discount. 

• Employee Discounts on appliances, apparel, and more. 

QUALIFICATIONS: 

• Three (3) years of management experience including supervising a team (property management, hospitality, retail, or restaurant management). 

• COS (Certified Occupancy Specialist) or CPO (Certified Professional of Occupancy) certification. 

• Bachelor's degree preferred. 

• EIV experience. 

• Yardi experience preferred. 

• TCS certification for tax credit properties. 

• Experience in Affordable Housing 

• Proficient in Microsoft Office Suite. 

• Ability to multi-task and meet tight deadlines.