Fairstead has an exciting opportunity at one of our properties, and we are looking for an Assistant Property Manager to join our team! The Assistant Property Manager assists and supports the planning, implementing, and managing the daily operations of the property. They assist in the management of onsite activities and the overall performance of the property. They perform various duties including administrative, financial, and resident relations. 

RESPONSIBILITIES 

• Assists Property Manager to ensure compliance in all aspects of the HUD (Housing and Urban Development) 4350.3 Handbook. 

• Executes intervention strategies for tenants who are non-compliant with lease/compliance requirements. 

• Assists in the preparation of the property for REAC reviews, EHS violations cleared, Management and Occupancy Reviews (MOR), Investor Site Reviews, Low-Income Housing Tax Credit (LIHTC) Reviews, and perform annual and interim recertification reviews. 

• Documents lease violations and coordinate evictions. 

• Promotes resident satisfaction and retention by responding to questions, complaints, and requests promptly. Taking appropriate action to resolve and address service issues. 

• Ensures the property’s maintenance team members respond and complete resident service requests. 

• Assisting tenants with requests, questions, problems, and complaints. 

• Alerting staff of move ins, move outs, any emergencies. 

• Provide excellent customer service and display a courteous and professional attitude towards all residents and visitors. 

• Responsible for regularly tracking arrears and following up with tenants per the company policy. 

• Oversee the lease renewal program for appropriate retention rate. 

• Works within house legal team to track status of rent payments. 

• Oversee accounting transactions and ensure all rents are collected, posted, and deposited daily. 

• Create purchase orders in Yardi. 

• Answer phone calls, messages, and emails promptly; within a few hours but never exceed 24 hours. 

• Perform or assist with any operations as required to maintain workflow and to meet schedules. 

• Perform other duties as needed.  

Benefits 

• Generous employer contribution for Medical Insurance through Meritain Health. 

• Employer Paid Vision Plans. 

• Company Matched 401(k) Retirement Plan: 100% of the first 3%; 50% of the next 2%. 

• 12 paid Holidays. 

• 15 days of PTO. 

• 7 Sick days. 

• Employer Paid Life Insurance. 

• Flexible Spending Account. 

• Nationwide Pet Insurance. 

• Disability Insurance. 

• Laser Correction Discount. 

• Employee Discounts on appliances, apparel, and more. 

QUALIFICATIONS: 

To perform the job successfully, the following skills and/or experience are required to qualify for the position.  

• Two (2) years of experience in affordable housing leasing or property management.  

• Knowledge and experience in the local residential market. 

• Experience with EIV and Yardi.  

• Proficient in Microsoft Office Suite. 

• Strong written and verbal communication skills. 

• Great Customer Service skills. 

• Able to learn and work with property management applications. 

• Quick learner and great attitude. 

The Porter provides routine cleaning and custodial maintenance of the property’s exterior. They are responsible for maintaining the clean and hygienic condition of the property’s premises and facilities. 

RESPONSIBILITIES: 

• Assist with repairing and maintaining the community features. 

• Ensure a safe and clean-living experience for our residents.  

• Maintain a high-level of customer service.  

• Walk the property daily, inspecting all areas for cleanliness and safety, and helping to maintain great curb appeal.  

• Perform other duties as required. 

BENEFITS: 

• Generous employer contribution for Medical Insurance through Meritain Health. 

• Employer Paid Vision Plans. 

• Company Matched 401(k) Retirement Plan: 100% of the first 3%; 50% of the next 2%. 

• 12+ paid Holidays. 

• 15 days of PTO. 

• 7 Sick days. 

• Employer Paid Life Insurance. 

• Flexible Spending Account. 

• Nationwide Pet Insurance. 

• Disability Insurance. 

• Laser Correction Discount. 

• Employee Discounts on appliances, apparel, and more. 

QUALIFICATIONS: 

• General interest in custodial and/or maintenance work and an ability to demonstrate mechanical aptitude.  

• Availability to work a flexible schedule, including weekends and being on call.  

• Perform other related duties as required. 

The Recertification Specialist reviews all resident files within the portfolio and applies knowledge of regulatory requirements for properties to ensure compliance standards are met. This position serves as the primary point of contact for overseeing compliance, responding to HUD concerns, and providing outreach to the property. 

RESPONSIBILITIES: 

• Process initial, annual, and interim recertifications and calculate retroactive rent while conforming to HUD regulations and HPD guidelines. 

• Calculate rents for annual and interim recertification. 

• Identify households with income reporting discrepancies and make rent adjustments. 

• Review applicant files and determine Section 8 eligibility. 

• Follow LIHTC and Section 8 guidelines. 

• Notify residents of upcoming recertifications. 

• Schedule initial interviews for recertifications. 

• Prepare third party verification forms. 

• Maintaining residents’ files and paperwork. 

• Review tenant ledgers for arrears.  

• For NY: Investigate and correct income discrepancies. 

• Performs other related duties as required. 

BENEFITS: 

• Generous employer contribution for Medical Insurance through Meritain Health. 

• Employer Paid Vision Plans. 

• Company Matched 401(k) Retirement Plan: 100% of the first 3%; 50% of the next 2%. 

• 12+ paid Holidays. 

• 15 days of PTO. 

• 7 Sick days. 

• Employer Paid Life Insurance. 

• Flexible Spending Account. 

• Nationwide Pet Insurance. 

• Disability Insurance. 

• Laser Correction Discount. 

• Employee Discounts on appliances, apparel, and more. 

QUALIFICATIONS: 

• Knowledge of Section 8, LIHTC and HUD.  

• Knowledge of HUD/Public Housing/Tax Credit policies and procedures.  

• Experience with EIV reports.  

• Detail-oriented and the ability to operate on a deadline-driven schedule.  

• COS certification.  

• Experience with MOR.  

• Experience with Yardi and Realpage.

• People skills and superior communication skills.  

• For NY: Experience investigating and correcting income discrepancies.  

• Proficient in Microsoft Office Suite.   

• Possess strong organizational, analytical, and problem-solving skills   

• Notary Public is preferred.