The Product Management team is looking for an experienced Principal Product Manager to focus on ezCater’s Fintech portfolio.  In this position, you will partner with our Finance team to develop enterprise class solutions in the areas of B2B and B2C payments, partner payouts, fraud management, tax solutions, and regulatory technology. You will define our financial platform strategy and align products and processes across product, engineering, finance and external teams.

What You'll Do:

• Define & Build: You will define product vision, strategy and roadmaps to enhance and expand our fintech capabilities that includes incoming and outgoing payment processing, invoicing, fraud management and tax compliance. 
• Collaborate: You will partner with the finance, engineering and security teams to identify needs and develop robust solutions. You will work directly with senior stakeholders, customers and partners to understand their technology and make recommendations.
• Organize & Prioritize: Own the success of our FinTech product portfolio by establishing both near-term and long-term roadmaps focused on moving vital metrics. Owns partner integrations and optimization.
• Communicate Effectively: You have experience thoughtfully explaining unique concepts to diverse audiences, and know how to break down complex topics for any stakeholder. 
• Leadership: Serves as a thought leader in fintech product innovations, identifying emerging technologies and improving scalability.

What You Have: 

• Product leadership: You have 10+ years of product experience leading Product Management and Development in Fintech and/or Payments. Proven success in enabling top tier payment services providers (PSPs). 
• Payments Experience:  You have 8+ years of experience working in the Fintech Space including experience with  B2C and B2B payment methods and the entire fintech ecosystem, including CC payments, payouts, alternate payment methods, fraud management, tax, money movements, regulatory technology. Deep understanding of Payment processing flow, tokenizations, refunds, disputes, fraud management and reconciliations.
• Tax Solutions: Experience designing and implementing Tax Solutions via Internal or Partner.
• Compliance: Strong grasp of Compliance framework in Fintech space, like PCI DSS, AML, OFAC, IRS).
• Insanely autonomous: You love setting audacious goals and are fully comfortable directing your own way to get there. You commit to a schedule and stick to it.
• Agile & flexible: You manage risk but aren’t afraid to iterate. You ideally are familiar with high growth operations & problem solving in fast-paced tech spaces. You have an excellent track record of producing positive results, as well as a keen eye for anticipating bottlenecks & roadblocks.
• Data driven:  Strong analytical and decision making with a customer focused mindset. You work with analysts and self-serve reports to guide initiatives.  You are capable at creating reports/analytics via reporting solutions and SQL.
• Education: Degree in Business, Finance, Computer Science or related field.

The national cash compensation range for this role is $206,000 - $276,000 per year.*

*Please note: Final offer amounts are determined by multiple factors, including prior experience, expertise and region & may vary from the amount above. This range does not represent additional compensation benefits (such as equity, 401K or medical, dental or vision insurance).

Please have fun with the Cover Letter portion of the application! It does not need to follow “traditional” cover letter guidelines - we would love for you to write 150-500 words explaining why you are interested in ezCater and the role, and highlighting anything else you think we should know!

The Demand team is looking for an experienced Principal Product Manager to focus on a brand new offering: Meal Cards. This is a 0-1 opportunity, in which you’ll have the ability to build a new product offering from the ground up. You will collaborate with partners in finance, business and technology to fully define the offering including financial model, customer service, and GTM strategy.  

What You'll Do:

• Set Strategy: You’ll define the offering and align on the best way to organize the offering, including 3rd party fintech partnerships.  
  
• Build & Lead: You will define the MVP offering and work with engineering partners to quickly bring that solution to market while adhering to regulatory requirements. 
  
• Collaborate: You will work with research, design, UX, and analytics to identify customer needs and develop solutions. Work with FP&A and business partners to define financial targets and the measurement and reporting capabilities for them. 
  
• Organize & Prioritize: Own the success of the offering by ruthlessly prioritizing the scope for our first launch, and identifying the fast-follow opportunities.  
  
• Communicate Effectively: You have experience thoughtfully explaining unique concepts to diverse audiences, and know how to break down complex topics for any stakeholder. 

What You Have:

• Product leadership: You have 10+ years of product experience leading roadmap development and experience in successful 0-1 product launches. 
  
• Technical know how:  You have experience integrating with third party applications via API integrations.  Experience in Fintech and/or Payments is required. 
  
• Autonomous and Fast: You love setting audacious goals and are fully comfortable directing your own way to get there. You commit to a schedule and stick to it. 
  
• Agile & flexible: You manage risk but aren’t afraid to iterate. You ideally are familiar with high growth operations & problem solving in fast-paced tech spaces. You have an excellent track record providing a positive customer experience, as well as a keen eye for anticipating bottlenecks & roadblocks.
  
• A creative problem solver: After developing a deep understanding of our customers and our partners, you’ll help identify risks & uncover opportunities that will help us soar.
  
• Data driven: You work with analysts and self-serve reports to guide initiatives.  You will use data to inform roadmap & prioritization decisions as well as identify pivots that should be made. 

The national total target cash compensation range for this position, including base salary and bonus target, is $206,000–$276,000 annually.*

*Please note: Final offer amounts are determined by multiple factors, including prior experience, expertise and region & may vary from the amount above. This range does not represent additional compensation benefits (such as equity, 401K or medical, dental or vision insurance).

Please have fun with the Cover Letter portion of the application! It does not need to follow “traditional” cover letter guidelines - we would love for you to write 150-500 words explaining why you are interested in ezCater and the role, and highlighting anything else you think we should know!

The Product Management team is looking for an experienced Senior Product Manager to focus on the ezCater Restaurant Partner platform. In this position, you will build the services and capabilities to allow our restaurant partners to efficiently grow their business on ezCater and provide them with the data necessary to be successful on our platform. You will partner with other teams including product, data, and user experience to build cohesive restaurant partner experience. You will design and build data structures and services that allow us to consistently provide restaurant partners with a best in class reporting experience and in-product personalization.

What You'll Do:

• Drive the vision and develop a roadmap for the restaurant partner platform. This includes the data structures and backend services required to create a customized reporting experience for partners based on their role. 
• Tell a compelling story using research and data to evangelize the roadmap and vision.
• Build deep empathy for ezCater users and become their biggest champion.
• Lead product initiatives and work collaboratively across a cross-functional team including Design, Research, Engineering, Data Analysis, and other Product Managers to define, prioritize, and build new functionalities and improved user experiences.
• Continuously identify areas for innovation and improvement, and implement strategies to keep us ahead, ensuring our marketplace delivers an unparalleled user experience.
• Create and monitor the ongoing metrics that measure and define success.
• Travel to Boston quarterly for planning and business reviews.
• Have fun building impactful software with awesome people.

What You Have:

• 5+ years of product management experience, ideally with marketplace experience.
• Experience designing and implementing platform services.
• Proven experience innovating on behalf of customers. You're not just about maintaining the status quo - you strive to understand what customers truly need and find creative solutions.
• Deep analytic ability, comfort working with and manipulating data, building hypotheses to inform innovative solutions.
• Strong teamwork and collaboration skills; you’re happy spending much of your day collaborating with team members in different functional areas.
• Ability to travel up to 5 days per quarter for Together Weeks, team gatherings and other events, when applicable.

The national total target cash compensation range for this position, including base salary and bonus target, is $161,000 - $213,000 annually.*

*Please note: Final offer amounts are determined by multiple factors, including prior experience, expertise and region & may vary from the amount above. This range does not represent additional compensation benefits (such as equity, 401K or medical, dental or vision insurance).

Please have fun with the Cover Letter portion of the application! It does not need to follow “traditional” cover letter guidelines - we would love for you to write 150-500 words explaining why you are interested in ezCater and the role, and highlighting anything else you think we should know!

This is a critical, senior leadership role where you will strategically own and elevate ezCater's entire data-driven optimization ecosystem, encompassing site analytics, advanced behavioral insights, and experimentation across all customer and supplier experiences. This role serves as the central point of truth for user interaction understanding, from discovery and conversion to fulfillment and delivery 

The ideal candidate is obsessed with maximizing business outcomes through optimization, data science, and relentless customer-centric experimentation. You will lead, mentor, and grow a high-performing team of Analysts and Data Scientists, empowering them to generate new predictive signals, diagnose complex friction points, and shape the end-to-end user journey. You will monitor and interpret performance across the full conversion and engagement funnel, connecting data to measurable business impact 

You will partner deeply with Product, Design, Engineering, and Marketing leadership to define the data strategy and institutionalize a culture of rigorous, data-informed decision-making 

What You’ll Do

• Own end-to-end site analytics and performance trends, including funnel health, conversion metrics, and behavioral analysis across all key customer and supplier journeys 
• Design and execute advanced statistical models and analyses to deeply understand user behavior, identify key drivers of growth, and forecast business metrics 
• Oversee and interpret A/B/n test results from experimentation platforms (like Eppo), providing definitive, statistically sound guidance on design, content, and feature decisions 
• Lead executive-level metric and trend reviews, translating complex data science and analytical findings into clear, actionable business strategies for the broader Product & Technology leadership team 
• Lead and develop a team of Analysts and Data Scientists, setting the strategic roadmap for data insights, model deployment, and experimentation practices across the organization 
• Experience leading a team responsible for establishing and maintaining data governance frameworks for web analytics and behavioral data, ensuring high fidelity, integrity, and compliance across all instrumentation (FullStory, Amplitude, etc.) 
• Need understanding of technical roadmaps for data tooling, including the selection and configuration of web analytics, session replay, and experimentation systems to maximize team efficiency and insight generation 
• Experience leading teams responsible for integrating AI/ML to enhance site personalization, predictive customer segmentation, and automated anomaly detection, moving beyond descriptive reporting to prescriptive action 

What You’ll Bring

• 10+ years of progressive experience in digital product, web analytics, or data science leadership for a B2B/B2C technology, e-commerce, or marketplace company 
• Proven experience leading, mentoring, and scaling a team that includes both product analysts and data scientists 
• Expert-level familiarity with the modern data stack: SQL, Python/R, cloud data warehouses (Snowflake), and advanced product experimentation tools (Eppo, Optimizely, LaunchDarkly) 
• Exceptional critical thinking, with a deep understanding of advanced funnel analysis, causal inference, A/B testing methodologies, and behavioral diagnostics 
• Demonstrated ability to influence product and business strategy by communicating complex technical findings and data science concepts clearly to executives and cross-functional partners 
• Experience in defining site experience KPIs, event instrumentation requirements, and running high-impact Conversion Rate Optimization or web experiment roadmaps 
• A strong strategic bias toward action, using data not just to report on performance but to proactively connect insights to future business outcomes 
• Need understanding of AI/ML techniques and their application to business problems such as personalization, predictive modeling, and demand forecasting 
• Deep familiarity with core analytics platforms: Amplitude, Adobe Analytics, DataDog, and qualitative tools (FullStory, Hotjar) 
• Ability to travel up to 5 days per quarter for Together Weeks, team gatherings and other events, when applicable.

The national total target cash compensation range for this position, including base salary and bonus target, is $248,000 - $345,000 annually.*

*Please note: Final offer amounts are determined by multiple factors, including prior experience, expertise and region & may vary from the amount above. This range does not represent additional compensation benefits (such as equity, 401K or medical, dental or vision insurance).

Please have fun with the Cover Letter portion of the application! It does not need to follow “traditional” cover letter guidelines - we would love for you to write 150-500 words explaining why you are interested in ezCater and the role, and highlighting anything else you think we should know!

At ezCater, we care a lot about building incredibly helpful products that our customers, catering partners, and delivery partners love to use. We’re looking for a Senior Product Design Manager to lead design for our Supply domain: the tools and experiences our restaurant and catering partners use to get more orders and execute them reliably at scale.

You’ll manage and grow a team of product designers working across Supply focus areas (self‑service tooling, menu management, fulfillment and delivery excellence, marketing programs, performance management, and design systems), and you’ll partner closely with Product, Engineering, Operations, and other stakeholders to define and deliver a clear vision for the partner experience across our marketplace.

As Senior Product Design Manager, Supply, you’ll operate at multiple levels: setting product and design strategy, raising the bar on craft and quality across squads, and coaching designers to do the best work of their careers.

What You'll Do: 

• Own the design vision for partner experiences in Supply: Define and communicate a compelling design vision for the Supply domain in partnership with Product, Engineering, and Operations leaders, ensuring our partner tools and workflows feel cohesive and connected across surfaces and squads.
• Shape strategy, roadmaps, and outcomes: Collaborate with PM and Eng leads to shape roadmaps and goals for your teams, grounding decisions in partner needs, business objectives, and clear success metrics. Ensure team roadmaps are user‑centered, research‑informed, and consider the broader ecosystem of Supply and Marketplace experiences.
• Lead and grow a high‑performing Supply design team: Manage, mentor, and coach a group of product designers working across multiple Supply product areas. Actively support their career development through clear goals, regular feedback, and thoughtful growth opportunities.
• Drive excellence in craft and quality across products: Set and uphold a high bar for UX and visual quality across the partner experience, reviewing work, providing clear direction, and ensuring consistency with ezCater’s design system and design principles. Take responsibility for overall design quality across the Supply surfaces your team supports.
• Champion discovery, research, and data‑informed decisions: Partner with UX Research and Analytics to deeply understand catering partner workflows and needs, and to shape problem spaces and opportunities across Supply. Ensure your teams define clear hypotheses, measure outcomes, and use both qualitative and quantitative data to inform design decisions.
• Balance speed, quality, and impact: Help your teams apply ezCater’s design process effectively, from exploration and concepting through to iteration and delivery, choosing the right level of fidelity and rigor for the problem at hand. Guide trade‑offs that balance partner experience quality, technical constraints, and business impact.
• Strengthen cross‑functional collaboration: Build strong, trusting relationships with Product, Engineering, Ops, and other partners. Facilitate effective working sessions, design reviews, and cross‑squad alignment so that Supply initiatives move forward with clarity and shared ownership.
• Elevate communication and influence: Communicate complex problems and design directions in ways that are clear and compelling for different audiences, from squad‑level partners to Supply and Product leadership. Use storytelling to connect design decisions to partner needs, operational realities, and business outcomes.
• Own team health, culture, and ways of working: Create and maintain a healthy, inclusive, and collaborative culture on your team, aligned with ezCater’s values. Evolve design rituals (crits, reviews, share‑outs, retros) that help your designers and cross‑functional partners do their best work.
• Lead recruiting and hiring for your area: Partner with Design leadership and Recruiting to identify talent needs, shape role definitions, and run effective hiring processes for product designers in the Supply domain. Participate in interviews, calibrations, and decision‑making to ensure we continue to build a diverse, high‑bar design team.

What You Have: 

• 8+ years of experience in product/UX design, including substantial experience designing and shipping complex, multi‑surface products (e.g., marketplaces, B2B tools, logistics/operations platforms, or similar).
• 3+ years of experience managing product designers, including responsibility for career development, performance, and coaching across multiple work streams.
• Proven ability to lead product and design vision in partnership with Product and Engineering leaders, setting strategy and goals for multiple teams or product areas.
• A strong, well‑rounded design foundation: UX and interaction design, visual/UI craft, systems thinking, and comfort working with and evolving a robust design system.
• Demonstrated experience using research and data (qualitative and quantitative) to inform design decisions, validate hypotheses, and measure impact.
• Excellent communication and storytelling skills – you can frame complex problems clearly, tailor your narrative to different audiences, and facilitate productive cross‑functional discussions that lead to concrete decisions and next steps.
• A track record of operating effectively in ambiguous problem spaces, bringing structure and clarity to messy, interconnected domains and helping teams navigate trade‑offs.
• A leadership style rooted in empathy, direct feedback, and a growth mindset; you’re generous with your time and knowledge and care deeply about building inclusive, psychologically safe teams.
• Ability to travel up to 5 days per quarter for Together Weeks, team gatherings and other events, when applicable.

Bonus points if you have:

• Experience designing for supply‑side experiences in marketplaces, B2B platforms, or logistics/operations tools (e.g., partners managing menus, orders, performance, and marketing programs).
• Experience collaborating closely with Operations, Sales, or Account Management teams who support external partners or merchants.
• Hands‑on experience building or scaling a multi‑product design system and partnering with front‑end platform teams.
• Familiarity with frameworks like Jobs To Be Done, service design, or similar approaches to structuring complex, cross‑team problem spaces.
• Experience working in or around the food, restaurant, catering, or delivery industries.
  
  

The national total target cash compensation range for this position, including base salary and bonus target, is $185,000–$236,000 annually.*

*Please note: Final offer amounts are determined by multiple factors, including prior experience, expertise and region & may vary from the amount above. This range does not represent additional compensation benefits (such as equity, 401K or medical, dental or vision insurance).

Please have fun with the Cover Letter portion of the application! It does not need to follow “traditional” cover letter guidelines - we would love for you to write 150-500 words explaining why you are interested in ezCater and the role, and highlighting anything else you think we should know!

The Product Management team is looking for an experienced Senior Product Manager to focus on the ezCater Delivery platform. In this position, you will build a best-in-class delivery experience for our customers, restaurant partners, drivers, and internal team members that enables them to deliver food for work on-time and in-full. You will partner with the engineering, user experience design, and research teams to develop tools for our restaurant and delivery partners that enables them to effectively and efficiently deliver ezCater orders. You will ensure that our restaurant and delivery partners have the technology that they need to create a great customer experience.

What You'll Do:

• Drive the vision and develop a roadmap for a delivery platform for our restaurant and delivery partners. 
• Develop internal tools to ensure our team can effectively monitor and manage delivery partners
• Tell a compelling story using research and data to evangelize the roadmap and vision.
• Build deep empathy for ezCater users and become their biggest champion.
• Lead product initiatives and work collaboratively across a cross-functional team including Design, Research, Engineering, Data Analysis, ML/AI and other Product Managers to define, prioritize, and build new functionalities and improved user experiences.
• Continuously identify areas for innovation and improvement, and implement strategies to keep us ahead, ensuring our marketplace delivers an unparalleled user experience.
• Create and monitor the ongoing metrics that measure and define success.
• Travel to Boston quarterly for planning and business reviews
• Have fun building impactful software with awesome people.

What You Have:

• 5+ years of product management experience, ideally with marketplace experience or delivery logistics.
• Experience designing and implementing solutions focused on delivery or logistics
• Proven experience innovating on behalf of customers. You're not just about maintaining the status quo - you strive to understand what customers truly need and find creative solutions.
• Deep analytic ability, comfort working with and manipulating data, building hypotheses to inform innovative solutions.
• Strong teamwork and collaboration skills; you’re happy spending much of your day collaborating with team members in different functional areas. 
• Ability to travel up to 5 days per quarter for Together Weeks, team gatherings and other events, when applicable.

The national total target cash compensation range for this position, including base salary and bonus target, is $161,000 - $213,000 annually.*

*Please note: Final offer amounts are determined by multiple factors, including prior experience, expertise and region & may vary from the amount above. This range does not represent additional compensation benefits (such as equity, 401K or medical, dental or vision insurance).

Please have fun with the Cover Letter portion of the application! It does not need to follow “traditional” cover letter guidelines - we would love for you to write 150-500 words explaining why you are interested in ezCater and the role, and highlighting anything else you think we should know!