Company Overview:
Over the past 15 years, eTel has delivered essential solutions for the federal government by securing and managing data, providing scalable identity access, modernizing legacy systems, and building high-performance platforms. By integrating new technologies and ensuring reliable operations we help agencies stay prepared for future challenges As a premier technology solutions and services company to the US federal government, eTel possesses longstanding relationships across the federal civilian marketplace. Other customers include the broader Treasury Department, Commerce Department, and State Department.
eTel offers integrated CMMI Level 3 processes, tools, and techniques with innovative, cost-efficient, and secure solutions to address complex challenges. eTel also holds ISO 9001:2015, ISO/IEC 27001:2013, and ISO/IEC 20000-1:2018 certifications, and offers dedicated subject matter experts (SMEs) and thought leaders that possess a deep understanding of customers’ environments and challenges.
Location: 439th CES/CER, 250 Patriot Avenue, Westover ARB, MA 01022 (Onsite)
Citizenship: US Citizen (MUST)
Security Clearance: Requires successful completion of NACI/SF85 (Public Trust) background investigation.
Position Overview:
The Support Specialist provides on-site, junior-level technical support to the 439th Civil Engineer Squadron (CES) at Westover ARB to help operate and sustain AI-enabled solutions in a secure DoD environment. Working under guidance from senior engineers and government stakeholders, the role supports day-to-day platform operations, basic data/model updates using established procedures, user support, and documentation for AI/ML-enabled capabilities (e.g., contract analysis, energy management, and snowfall recovery).
This position contributes to mission readiness by helping operationalize and improve critical AI-driven platforms for military engineering, utilities, contracting, and emergency response.
Key Responsibilities:
- AI/ML support: Run established training/evaluation scripts and assist with basic model validation, tuning experiments, and periodic updates under supervision.
- Deployment & integration support: Assist with deployments in secure, on-site/air-gapped environments by following checklists and runbooks; support integration testing and coordinate tickets with DoD IT/cyber teams.
- Documentation: Update and maintain technical notes, user guides, and training materials using provided templates and standards.
- Training support: Assist with recurring user training and help translate technical workflows for non-technical users; capture feedback and improvement requests.
- Security: Follow DoD cybersecurity requirements; protect CUI/FCI; comply with privacy and confidentiality rules.
- Sustainment: Perform basic monitoring and health checks; execute approved patches/updates using runbooks; troubleshoot common issues and escalate complex problems.
- Reporting: Support labor-hour reporting and contract deliverables on Government timelines.
- Coordination: Log, track, and triage support tickets/incidents; communicate status updates; coordinate with the Resources Flight Chief and technical leads to resolve issues.
Required Qualifications:
- Education: Bachelor’s degree in computer science, engineering, data science, or related field.
- Experience: Minimum of 2 years’ direct hands-on experience or commensurate education in artificial intelligence, machine learning, data science, or a related field within secure DoD or comparable environments.
- Technical Skills: Working knowledge of Python; basic Linux command line; Git/version control; ability to run and troubleshoot scripts; familiarity with at least one ML library (e.g., scikit-learn or PyTorch/TensorFlow) and basic data handling (CSV/SQL fundamentals).
- Security & compliance: Ability to follow secure handling procedures for CUI/FCI and comply with DoD/site security requirements; willingness to complete required security and privacy training.
- Communication: Clear verbal and written communication for technical and non-technical audiences; able to draft documentation and provide status updates with guidance.
- Professionalism: Present a professional appearance; display contractor identification badges at all times; adhere to all base regulations and government conduct policies.
Additional Requirements:
- U.S. citizenship; eligible for base access.
- Occasional travel to other AFRC locations, as authorized.
- Compliance with privacy, safety, and physical/environmental security rules.
- Maintain service continuity and follow contract staffing constraints.
- Maintain personally issued computing equipment per contract terms.
Preferred Qualifications:
- Prior support for .mil/.gov AI, data, or software solutions (internships/projects count).
- Familiarity with DoD acquisition/contracting and compliance processes.
- Familiarity with containers (Docker) and/or basic CI/CD concepts; interest in automation/scripting to improve repeatable support tasks.
Commitment to Diversity -
eTelligent Group provides equal employment opportunities (EEO) to all applicants without regard to race, color, religion, gender, sexual orientation, gender identity, nations origin, age, disability, genetic information, marital status, amnesty, status as a covered veteran, and any other characteristic provided in accordance with applicable, federal, state and local laws.
