Esusu: Building Credit Access for All

Your financial future shouldn't depend on your race, background, or zip code. Yet 45 million Americans remain "credit invisible," while countless others face denials, evictions, and predatory interest rates regularly. Esusu is changing that.

As a financial technology and data platform, we're revolutionizing financial health, identity services, and inclusive decision-making for individuals and businesses alike.

Our impact speaks volumes:

• $50 billion in credit activity facilitated
• 5 million+ rental units in our network
• Trusted partnerships with leading real estate companies, government entities, fintechs, banks, and employers

Through our enterprise services, embedded products, and consumer offerings, we're creating a financial system that works for everyone—right when fintech innovation matters most. Join us in building a future where financial systems are inclusive by design, access is standard, and opportunity reaches everyone. 

Unlock Tomorrow with Esusu. 

About the Role

The Consumer and Payments Compliance Lead is responsible for designing, implementing, and overseeing Esusu’s consumer and payments compliance program. This role provides subject-matter expertise on U.S. consumer financial regulations and payment network rules (e.g., Regulation E, NACHA Operating Rules, card network rules, UDAAP, privacy, and state consumer protection requirements) and serves as a primary liaison to our bank partners and payment vendors on compliance matters.

The role sits within the Risk & Compliance Management Department and operates as a second line of defense, partnering closely with Legal, Operations, Product and other internal and external partners to ensure that Esusu’s consumer-facing products and payment flows remain compliant, well-controlled, and aligned with industry best practices.

What You’ll Do

Program Ownership and Governance

• Design, implement and continuously improve the consumer and payments compliance program, including policies, standards, procedures, and control frameworks aligned to Esusu’s risk management framework and applicable regulations.
• Maintain and update policies and procedures for ACH, wire, card, and other electronic payments, in coordination with bank partners and payment processors.
• Establish and maintain a compliance risk assessment for consumer and payments activities, including periodic reassessments and documentation of inherent risks, controls, residual risk, and remediation actions.
• Provide compliance reporting and insights on consumer and payments compliance risks, issues, and trends to the Risk & Compliance leadership and relevant governance forums (e.g., risk committees, partner oversight meetings).

Regulatory Advisory and Interpretation

• Serve as the primary internal subject-matter expert for consumer protection and payments regulations, including but not limited to:
• Electronic Fund Transfer Act / Regulation E
• NACHA Operating Rules and ACH Risk requirements
• Applicable card network rules (if relevant to product set)
• UDAAP, Fair Credit Reporting Act (FCRA) as it relates to consumer reporting, and related federal and state consumer protection laws.
• Review new and proposed products, features, and processes that involve consumer interactions or payment flows, providing clear, risk-based compliance requirements and documenting decisions and rationale.
• Monitor regulatory developments and industry guidance related to consumer and payments compliance; assess impact to Esusu and drive implementation of required changes in partnership with stakeholders.

Card Scheme Compliance

• Act as subject matter expert for Visa, Mastercard, and other network rules, managing audits, and implementing scheme requirements.

Complaints Management

• Work with Customer Service, Risk, Compliance and Legal to develop and maintain a structured complaints management process to handle customer complaints at various tiers, ensure prompt resolution, and identify any systemic issues.

Bank Partner and Vendor Engagement

• Act as a primary compliance point of contact for Esusu’s bank partners and key payment-related vendors (e.g., Lead Bank, ACH originator/processor, KYC/AML platforms) on consumer and payments compliance topics.
• Coordinate and support annual and periodic assessments required by bank partners and payment networks, including ACH Risk Assessments, ACH audits, security audits, and payments-related policy reviews.
• Ensure that vendor and partner contracts, SLAs, and control expectations related to consumer and payments compliance are documented, understood, and periodically reviewed in partnership with the Risk Management, Legal, and Vendor Management teams.

Loan Servicing Oversight (Excluding Credit Reporting)

Provide oversight of loan servicing processes to ensure compliance with applicable lending and servicing regulations (other than credit reporting), including:

• Payment Processing & Statements
• Borrower Communications
• Hardship and Modifications
• Customer Inquiries

Monitoring, Testing, and Issue Management

• Design and execute monitoring and testing for consumer and payments compliance controls, including transaction-level testing, sample reviews of disclosures and authorizations, and evaluation of exception handling (returns, disputes, chargebacks, reversals).
• Partner with Operations and Customer Support to ensure consumer complaints, disputes, and escalations (e.g., CFPB, BBB, state regulators, bank partner referrals) are handled in accordance with regulatory requirements and documented procedures.
• Identify compliance issues and control weaknesses, document root causes and impacts, and track remediation actions through closure, escalating where needed to Risk & Compliance leadership and bank partners.

Underwriting & Eligibility Review

• Conduct eligibility and underwriting reviews for all consumer loan applicants, ensuring that applicants meet program-specific criteria and that each loan is issued in accordance with Esusu’s documented credit and regulatory standards.

Training, Communication, and Documentation

• Partner with the Risk and Compliance team to develop and deliver targeted training to first line teams (e.g., Operations, Product, CX) on consumer and payments compliance topics, including Reg E dispute handling, ACH authorization requirements, disclosures, and complaint handling expectations.
• Maintain clear, current governance documentation for consumer and payments compliance, including policies, procedures, job aids, and process maps to support consistent execution and audit readiness.
• Support responses to internal and external audits, regulatory inquiries, and due diligence requests, ensuring that documentation and evidence related to consumer and payments compliance activities are organized, complete, and accurate.

Cross-Functional Partnership

• Partner with Product and Engineering on change management for systems impacting consumer onboarding, payment initiation, refunds, credits, and reporting, ensuring that changes are assessed for compliance impact prior to deployment.
• Collaborate with Risk Management, Information Security, and Data teams to ensure that data privacy, data retention, and security controls related to consumer and payment data align with applicable laws and Esusu policies.
• Provide advisory support in the design and review of business continuity and incident response plans as they relate to consumer harm and payments disruption (e.g., payment failures, data incidents affecting payment instructions).

What We’re Looking For

• Degree and or certifications in Business, Compliance, Audit, Risk Management, or related field, or equivalent practical experience.
• Significant, senior-level experience in compliance, legal, or risk management experience in financial services, fintech, banking, or payments, with significant exposure to U.S. consumer protection and/or payments regulations.
• Demonstrated expertise applying Regulation E, NACHA Rules, UDAAP, FCRA, and related consumer and payments requirements in a business environment.
• Deep understanding of payment clearing, settlement and regulatory requirements.
• Experience working in or with a second line of defense risk/compliance function, including advising first line teams and providing independent challenge.
• Strong track record of building and maintaining policies, procedures, and control frameworks and performing monitoring/testing over compliance controls.
• Excellent written and verbal communication skills, with the ability to translate complex regulatory requirements into clear, actionable guidance for non-technical stakeholders.
• Proven ability to manage multiple priorities in a fast-paced, high-growth environment and to work effectively with cross-functional teams and external partners.

Preferred 

• Experience working in a bank–fintech partnership model (e.g., sponsor bank arrangements, Banking-as-a-Service) or embedded finance environment.
• Prior involvement in annual ACH Risk Assessments, ACH audits, payment security assessments, or similar oversight engagements with bank partners or payment networks.
• Familiarity with complaints management, investigative responses to regulatory bodies (e.g., CFPB, BBB, state regulators), and remediation of consumer harm.
• Professional certification(s) in compliance or risk (e.g., CRCM, CAMS, CCEP, CRisk) a plus.

This role is likely not a fit if:

• You prefer a narrow, policy-only compliance role and do not want to be hands-on with monitoring, testing, and issue remediation.
• You are uncomfortable working in a bank/fintech partnership environment or interpreting evolving guidance from bank partners and payment networks.
• You have limited experience with Regulation E, NACHA, UDAAP, FCRA, and payments operations, and are looking to “learn on the job” at a senior level.
• You prefer highly structured, slow-changing environments and are not energized by ambiguity, speed, and building programs from the ground up or scaling them.
• You are not comfortable challenging stakeholders (including senior leaders and partners) when compliance or consumer harm risks are present.
• You are satisfied with “good enough” instead of holding a high bar for control design, documentation quality, and testing coverage across consumer and payments compliance.

Esusu: Building Credit Access for All

Your financial future shouldn't depend on your race, background, or zip code. Yet 45 million Americans remain "credit invisible," while countless others face denials, evictions, and predatory interest rates regularly. Esusu is changing that.

As a financial technology and data platform, we're revolutionizing financial health, identity services, and inclusive decision-making for individuals and businesses alike.

Our impact speaks volumes:

• $50 billion in credit activity facilitated
• 5 million+ rental units in our network
• Trusted partnerships with leading real estate companies, government entities, fintechs, banks, and employers

Through our enterprise services, embedded products, and consumer offerings, we're creating a financial system that works for everyone—right when fintech innovation matters most. Join us in building a future where financial systems are inclusive by design, access is standard, and opportunity reaches everyone. Unlock Tomorrow with Esusu.

The Challenge:

We are seeking an expert developer, technical leader, and core team member who will take end-to-end ownership of whole systems and drive major complex systems initiatives. This role is critical as we actively reshape our Software Development Lifecycle (SDLC) to be AI-driven, utilizing agent-based workflows. The ideal candidate will work closely with other experienced engineers to contribute to and execute the team’s technical strategy, maintaining the long-term health of our Ruby on Rails monolith and future systems, and demonstrating the flexibility required to excel in a rapidly evolving, small team-minded environment. This role must ensure successful delivery against team and organizational goals.

What will you help deliver:

• Lead the technical execution and successful delivery of large, complex projects, providing architectural guidance and coordinating efforts among team members and relevant stakeholders.
• Be accountable for the long-term architecture, health, and quality of the team’s codebase and systems.
• Champion the adoption and execution of an AI-driven SDLC, specifically utilizing agent-based building techniques, and demonstrating a high degree of flexibility and willingness to learn.
• Lead engineering designs, soliciting feedback and building consensus across the team, while presenting and implementing best practices and patterns.
• Take full-cycle ownership of projects, including coordination, planning, risk management, security and compliance reviews, design, development, testing, rollout, and maintenance; resulting in an improvement of customer, product, and/or business outcomes.
• Make high-quality, impactful technical contributions across the full stack, encompassing light infrastructure work and a full-stack Ruby on Rails monolith.
• Drive collaboration with teammates, partners, and stakeholders to advance team and organizational goals.
• Mentor L5 engineers, lifting the skills and expertise of those around you, and cultivating learning and growth within the team.

Qualifications:

• Relevant Bachelor's degree (or equivalent practical experience) plus at least 7 years of relevant industry experience in full-stack development, with significant experience in a technical leadership capacity.
• Expertise in using AI throughout the SDLC and in product development, including the ability to design and build data products for your domain. Prior significant experience building work using agents is highly preferred. Must be flexible and possess a strong willingness to learn and excel at this way of working.
• Deep expertise in one or more technical areas, serving as an excellent source of insights and wisdom within the team.
• Superb programming, software, and data development skills, enabling independent problem-solving with minimal explanation needed.
• Exceptional communication skills, with the ability to efficiently translate between technical and non-technical audiences and provide meaningful guidance on designs and code.
• At least 6 years of experience in Ruby on Rails.
• Proficiency in designing and managing relational (SQL) databases like PostgreSQL.
• Experience with front-end languages (JavaScript, TypeScript) and frameworks (Stimulus JS, React), and proficiency with CSS frameworks like Tailwind CSS.
• Experience with hosting platforms like Heroku and cloud providers such as Google Cloud Platform (GCP).

Above and Beyond:

• FinTech/PropTech Expertise: Experience working in FinTech or PropTech sectors.
• Startup Experience: Familiarity with the dynamics of startup environments.
• Compliance Knowledge: Experience working in SOC2-certified, ISO-certified, or similar organizations.
• Verification Experience: Previous experience in fraud detection or identity verification.

Competitive Benefits That Support You

At Esusu, we invest in our people with benefits designed to help you thrive both personally and professionally:

• 💵Competitive Salary – Aligned with your experience and the market
• ✅ Remote first work environment - Where we trust you to get your work done. Core availability expected during Eastern Time (8AM–5PM EST).
• 🫱🏾 🫲🏽In person and virtual team get togethers - To connect with your fellow Esusu colleagues.

Esusu: Building Credit Access for All

Your financial future shouldn't depend on your race, background, or zip code. Yet 45 million Americans remain "credit invisible," while countless others face denials, evictions, and predatory interest rates regularly. Esusu is changing that.

As a financial technology and data platform, we're revolutionizing financial health, identity services, and inclusive decision-making for individuals and businesses alike.

Our impact speaks volumes:

• $50 billion in credit activity facilitated
• 5 million+ rental units in our network
• Trusted partnerships with leading real estate companies, government entities, fintechs, banks, and employers

Through our enterprise services, embedded products, and consumer offerings, we're creating a financial system that works for everyone—right when fintech innovation matters most. Join us in building a future where financial systems are inclusive by design, access is standard, and opportunity reaches everyone. 

Unlock Tomorrow with Esusu.

The Challenge:

The IT Manager supports the VP of IT and Security by leading Esusu’s day-to-day IT operations, ensuring that our people, devices, and core business applications are secure, reliable, and well-supported. This role executes the IT roadmap defined with the VP, owning IT service delivery, endpoint and identity management, vendor management (including Digiss and other managed service providers), and partnering closely with Information Security, Risk, Engineering, and Operations to support Esusu’s compliance and growth objectives (SOC 2, ISO 27001, and related frameworks).

What will you help deliver:

Strategy & Leadership

• Execute and maintain the IT roadmap and operating plan defined in partnership with the VP of IT and Security, ensuring alignment with Esusu’s business, security, and compliance objectives.
• Responsible for Systems integrations and configuration of all applications, and support all operational IT tasks across teams
• Build and lead a high-performing IT operations team, including IT Operations Specialists (e.g., Abegail) and external partners (e.g., Digiss).
• Establish and track IT KPIs (service levels, asset coverage, incident volume, time-to-resolution, etc.).
• Serve as the operational IT point of contact for senior leadership, People & Culture, Finance, and department heads, with the VP of IT and Security as the primary executive point of contact for Esusu.

IT Operations & Service Delivery

• Own end-user computing: device lifecycle (procurement, imaging, deployment, inventory, recovery), MDM/EDR configuration, and standard baselines.
• Oversee service desk processes (incident, request, problem, change), ensuring timely, high-quality support for a global, remote workforce.
• Administer and standardize core SaaS platforms (e.g., Okta, Google Workspace, Slack, Atlassian, Zoom, HRIS, financial systems), working with system owners on access and configuration.
• Maintain and continuously improve IT runbooks, SOPs, and knowledge base content.

Security & Compliance Partnership

• Partner with the VP of IT & Security and Information Security to operationalize security controls across IT (MDM, DLP, endpoint hardening, vulnerability remediation, least privilege, etc.).
• Ensure IT processes support SOC 2, ISO 27001, and other regulatory/compliance requirements, including evidence generation and control execution.
• Lead or support access management processes: provisioning/deprovisioning, role-based access definitions, periodic access reviews, and break-glass access procedures.
• Ensure IT alignment with BCP/DR plans and support execution during incidents (e.g., device loss, outages, workspace disruptions).

Vendor & Partner Management

• Own day-to-day IT relationship with Digiss and other IT vendors (hardware, MDM, EDR, collaboration tools, MSPs, etc.).
• Define and monitor SLAs and escalation paths for IT vendors; lead quarterly business reviews as needed.

Governance, Risk & Controls

• Implement and maintain IT governance practices: change management, configuration management, asset management, and standard builds.
• Support risk assessments and remediation plans for IT systems, including tracking and driving closure of findings from internal/external audits and penetration tests.
• Own or co-own IT-related policies and standards (e.g., Device, Access Management, Acceptable Use, Collaboration Tools), in partnership with Information Security and Risk.

Qualifications:

• 5+ years of progressive experience in IT operations and/or infrastructure in a high-growth, cloud-native environment.
• 3+ years of people leadership experience managing IT teams and/or MSPs.
• Demonstrated ownership of IT service delivery for a distributed or remote-first workforce.
• Hands-on experience with modern SaaS-first IT stacks, such as:
  • Identity & SSO
  • Collaboration
  • Endpoint management: MDM, EDR, patching tools
  • Ticketing/ITSM systems
• Strong understanding of security and compliance frameworks (SOC 2, ISO 27001, NIST-aligned controls) and how IT processes support them.
• Proven ability to manage vendors/MSPs, negotiate SLAs, and hold partners accountable.
• Excellent communication skills; able to translate technical constraints into clear options and trade-offs for non-technical stakeholders.

Above and Beyond:

• Experience in fintech, SaaS, or other regulated industries with sensitive data.
• Prior involvement in achieving or maintaining SOC 2 / ISO 27001 certifications.
• Experience supporting Security, Risk, and Compliance programs (e.g., access reviews, vulnerability management, incident response, BCP/DR).
• Mix of hands-on technical depth and strategic planning capability.

Competitive Benefits That Support You
At Esusu, we invest in our people with benefits designed to help you thrive both personally and professionally. For our Philippines-based team members, we partner with an Employer of Record (EOR), a third-party organization that manages payroll, taxes, and compliance on our behalf.

• 💵Competitive Salary – Aligned with your experience and the PH market, administered through our Employer of Record (EOR)
• ✅ Remote first work environment - Where we trust you to get your work done. Core availability expected during Eastern Time (8AM–5PM EST).
• 🌴Generous PTO – Enjoy a generous paid time off policy of 12 vacation days, 12 sick leaves, and 1 birthday leave, plus a 5-day work anniversary leave (available after your first year).
• 🩺Premium Health Coverage – Comprehensive HMO via iCare
• 🏦 Government-Mandated Benefits – Includes SSS, PAGIBIG, PhilHealth, 13th Month Pay, Night Differential, Overtime, and Holiday Pay
• 💻 Work Tools Provided – Laptop and essential work equipment included 
• 🫱🏾‍🫲🏽In person and virtual team get togethers - To connect with your fellow Esusu colleagues.

Esusu: Building Credit Access for All

Your financial future shouldn't depend on your race, background, or zip code. Yet 45 million Americans remain "credit invisible," while countless others face denials, evictions, and predatory interest rates regularly. Esusu is changing that.

As a financial technology and data platform, we're revolutionizing financial health, identity services, and inclusive decision-making for individuals and businesses alike.

Our impact speaks volumes:

• $50 billion in credit activity facilitated
• 5 million+ rental units in our network
• Trusted partnerships with leading real estate companies, government entities, fintechs, banks, and employers

Through our enterprise services, embedded products, and consumer offerings, we're creating a financial system that works for everyone—right when fintech innovation matters most. Join us in building a future where financial systems are inclusive by design, access is standard, and opportunity reaches everyone. 

Unlock Tomorrow with Esusu. 

About the Role

We are looking for a Head of Consumer & Payments to serve as the General Manager of our consumer business, with deep expertise across consumer financial products, specifically lending and payments. This leader will own the full consumer P&L and lifecycle strategy, product, growth, risk, operations, and partnerships while building intuitive, trusted, and scalable payment experiences.

This role is ideal for someone who has built and scaled consumer fintech products at companies like Affirm, Block, Klarna, PayPal, Robinhood, SoFi, or similar, and who thrives at the intersection of product leadership, payments infrastructure, and consumer experience.

What You’ll Do

General Management & Strategy

• Own the end-to-end consumer business, including vision, strategy, execution, and performance.
• Set and manage P&L, unit economics, and long-term growth strategy for consumer products. 
• Define success metrics across acquisition, engagement, performance, retention, and revenue.
• Drive growth while balancing compliance, risk, and scalability.

Consumer Product Leadership

• Lead the roadmap for consumer-facing products, including payments, checkout, wallets, lending, and post-purchase experiences.
• Champion simple, transparent, and trust-first consumer design.
• Partner cross-functionally to deliver scalable solutions while driving core KPIs.
• Make high-quality tradeoffs between speed, reliability, cost, and regulatory requirements with a maniacal focus on growth.
• Leverage AI to deliver value, increase productivity, and drive delightful consumer experiences.

Payments & Platform Expertise

• Own core payment flows (auth, settlement, funding, reconciliation, disputes, refunds).
• Drive strategy across payment methods (cards, ACH, wallets, BNPL, alternative rails).
• Manage relationships with payment processors, networks, issuing banks, and strategic partners.
• Lead initiatives to improve approval rates, reduce fraud, optimize costs, and increase reliability.

Growth & Go-to-Market

• Partner with Marketing and Growth teams to drive consumer acquisition and engagement.
• Optimize onboarding, checkout conversion, and repeat usage through experimentation and data.
• Identify and launch new consumer use cases, verticals, or geographies.

Leadership & Team Building

• Build and lead a high-performing leadership team, including hiring, performance management, and creating leverage. 
• Set a strong culture of ownership, accountability, and consumer obsession.
• Act as a senior leader across the company, influencing strategy beyond the consumer org.
• Operate as a trusted thought partner to the Co-CEOs andthe  senior leadership team.

What We’re Looking For

Experience

• 10+ years of experience in consumer fintech, payments, or financial services.
• Proven experience as a GM, business lead, or head of a major product line.
• Deep hands-on knowledge of payments ecosystems (cards, networks, processors, issuers, fraud, disputes).
• Track record of building and scaling consumer products used by millions of users generating subscription revenue. 

Skills & Mindset

• Strong strategic thinker with the ability to execute at an operational level
• Consumer-first mindset with deep empathy for user needs and behaviors
• Data-driven decision maker comfortable owning financial and risk outcomes
• Excellent cross-functional leader and communicator
• Comfortable navigating regulated environments and complex partner ecosystems
• Demonstrated expertise in comprehending and explaining complex technical concepts and effectively bridging the gap between business, product, and technical strategies
• Implemented AI and ML solutions in large-scale, real-world consumer products

Leadership Competencies:

• Intellectual Horsepower: comfortably deals with concepts and complexity; described as intellectually sharp, capable, and agile.
• Results-Oriented:  Can be counted on to exceed goals successfully; is constantly and consistently one of the top performers; bottom-line oriented; steadfastly pushes self and others for results.
• Customer Focus: Is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect.
• Interpersonal Savvy:  Relates well to all kinds of people, up, down, and sideways, inside and outside the organization; builds appropriate rapport; builds constructive and effective relationships; uses diplomacy and tact; can diffuse even high-tension situations comfortably.
• Priority Setting:  Spends their time and the time of others on what's important; quickly zeros in on the critical few and puts the trivial many aside; can quickly sense what will help or hinder accomplishing a goal; eliminates roadblocks; creates focus and drives urgency.
• Business Acumen:  Knows how businesses work; knowledgeable in current and possible future policies, practices, trends, and information affecting their business and organization; knows the competition; is aware of how strategies and tactics work in the marketplace.
• Dealing with Ambiguity: Can effectively cope with change; can shift gears comfortably; can decide and act without having the total picture; isn't upset when things are up in the air; doesn't have to finish things before moving on; can comfortably handle risk and uncertainty. In this role, embracing new technologies and ways of working.
• Bias to Action: History rewards the bold and optimistic. We value risk management but ultimately changing the status quo requires taking action and calibrating accordingly. We appreciate leaders with a penchant to act. 

This role is likely not a fit if:

• You are looking for a low intensity role with high predictability. This role will be demanding and fast paced as you will be launching new products and scaling current ones. 
• You expect to hire a team of executors on-staff or hire agencies so that you can stay “high level” on strategy.
• You’re not already using AI tools in your day-to-day workflow.
• You are averse to feedback or iteration. This will be a high visibility role with direct input from the Co-CEOs and constant iteration to drive better outcomes.
• You are comfortable with ‘good enough’, we are looking for bar raisers who create a culture of excellence.

Competitive Benefits That Support You

At Esusu, we invest in our people with benefits designed to help you thrive both personally and professionally:

• 💵Competitive Salary - for Series C -  $300,000 - $350,000 annually
• 📈Equity - a significant RSU grant which vest over four years with a 1 year cliff.
• ✅Remote first work environment - Where we trust you to get your work done.
• 🌴Generous PTO – Enjoy a generous time off policy and 14 company wide paid holidays.
• 🩺Premium Health Coverage – Comprehensive medical, dental, and vision insurance.
• 💳Partial-Employer Funded Health Savings Account - Available for High Deductible Plans.
• 🍼Paid Parental Leave – 12 weeks of 100% pay to support growing families.
• 💰Retirement Plans – Secure your future with our competitive 401(k) offerings, including a 4% company match (for US only).
• 🎓Tuition Reimbursement – For qualified programs to complement work experience.
• 📚Professional Development Stipend – To support your continued growth and learning.
• 🤝In person and virtual team get togethers - To connect with your fellow Esusu colleagues.
• 📈Free Credit Building Benefit - Build your credit score for free as an Esusu employee.

Esusu: Building Credit Access for All

Your financial future shouldn't depend on your race, background, or zip code. Yet 45 million Americans remain "credit invisible," while countless others face denials, evictions, and predatory interest rates regularly. Esusu is changing that.

As a financial technology and data platform, we're revolutionizing financial health, identity services, and inclusive decision-making for individuals and businesses alike.

Our impact speaks volumes:

• $50 billion in credit activity facilitated
• 5 million+ rental units in our network
• Trusted partnerships with leading real estate companies, government entities, fintechs, banks, and employers

Through our enterprise services, embedded products, and consumer offerings, we're creating a financial system that works for everyone—right when fintech innovation matters most. Join us in building a future where financial systems are inclusive by design, access is standard, and opportunity reaches everyone. 

Unlock Tomorrow with Esusu.

What you will help us deliver

• Partner with Account Executives and Account Managers to build growth strategies for your book of business, working collaboratively to secure successful renewals and expansions.
• Work with collaborative teams to ensure speed and efficiency in onboarding and adoption of Esusu services to your clients. 
• Develop customized success plans and partner with our internal client management team to accelerate adoption and provide clients with a path to achieve their goals.
• Develop relationships with property managers to understand their business needs and how Esusu provides value in driving key outcomes.
• Leverage Esusu product expertise along with client use case knowledge to proactively identify growth opportunities and establish a client feedback loop.
• Monitor account health through business reviews and account planning.
• Provide ongoing education on Esusu’s suite of services and Financial Literacy topics to property managers and residents.
• Actively contribute to team and cross-functional continuous improvement initiatives.

Core competencies we are hiring for

• Communication - collaborate with internal and external stakeholders (e.g., executive leadership, account managers, property managers, onboarding teams), manage competing priorities, and articulate a vision and plan in a structured and a professional manner
• Adaptability - able to quickly understand business functions, people, processes, and technologies with analytical discipline, draw on experience, and use empathy to develop a point of view for action
• Strategic Thinking - able to translate high-level company strategic growth objectives into discrete and actionable strategic account plans, understands clients needs and develops a roadmap for success

Above and beyond

• Experience in real estate, property management, and or fintech preferred 
• Experience in a startup environment preferred 
• 1-4 years experience in Customer Success, Account Management or Sales with a track record of retaining accounts
• Experience with Jira and Salesforce is preferred
• Comfort working independently and remotely

Competitive Benefits That Support You

At Esusu, we invest in our people with benefits designed to help you thrive both personally and professionally:

• 💵Competitive Salary - CAD 70,000 - 95,000 annually
• 🏦 Comprehensive benefits via Deel (EOR), including public healthcare, pension, employment insurance, and workers’ compensation
• 🩺 Private health coverage through Manulife (medical, dental, vision, mental health support, life insurance, AD&D, and long-term disability)
• ✅ Remote first work environment - Where we trust you to get your work done. Core availability expected during Eastern Time (8AM–5PM EST).
• 🫱🏾‍🫲🏽In person and virtual team get togethers - To connect with your fellow Esusu colleagues.