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Data Center Service Manager
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OUR COMPANY:
EOS IT Solutions is a Global Technology and Logistics company, providing Collaboration and Business IT Support services to some of the world’s largest industry leaders, delivering forward-thinking solutions based on multi-domain architecture. Customer satisfaction and commitment to superior quality of service are our top business priorities, along with investing in and supporting our partners and employees.
We are a true International IT provider and are proud to deliver our services through global simplicity with trusted transparency.
WHAT YOU WILL DO:
We are seeking a highly motivated Data Center Service Manager. This role is critical in ensuring the continuous improvement of our services and in managing the day-to-day operations, including run operations, repairs, safety, and reporting. The ideal candidate will be responsible for rack installations, Fiber Span repair, and understanding of optical repair. Including assigning action items, managing project timelines, and ensuring that deliverables are met to both EOS's and our clients' satisfaction.
This role requires travel to different sites.
KEY RESPONSIBILITIES:
Project Leadership
- Lead cross-functional teams in the planning, execution, and successful completion of data center and network installation projects.
- Ensure alignment with project goals, ensuring all milestones are met according to agreed timelines.
Tactical Planning
- Develop and manage comprehensive project plans that define scope, schedule, budget, resource allocation, and risk management strategies.
- Drive execution to ensure efficient delivery and high-quality outcomes.
Stakeholder Management
- Build and nurture strong relationships with internal stakeholders, external vendors, and subcontractors.
- Facilitate ongoing communication and collaboration throughout the project lifecycle to ensure smooth project delivery.
Resource Management
- Oversee resource allocation for personnel, equipment, and materials. Optimize resource utilization to enhance efficiency and ensure timely project delivery.
Quality Assurance
- Establish and implement rigorous quality control measures to meet project specifications and regulatory requirements, ensuring successful project delivery.
Risk Mitigation
- Proactively identify potential risks or issues and create risk management strategies to minimize disruptions.
- Develop mitigation plans to ensure projects are completed on time and within scope.
Budget Control
- Monitor and track project budgets, expenses, and potential cost-saving opportunities.
- Ensure strict adherence to financial guidelines and accurate reporting.
Reporting and Documentation
- Prepare regular status reports, performance metrics, and project updates for stakeholders.
- Provide clear communication on progress, challenges, and milestones to leadership and clients.
Continuous Improvement
- Lead post-project reviews and lessons learned sessions.
- Identify process improvements and best practices to drive innovation and enhance future project performance.
ESSENTIAL CRITERIA:
Experience & Technical Expertise
- Proven experience managing global technical teams and supporting enterprise network deployments and operations.
- Strong understanding of networking concepts including routers, switches, dynamic routing protocols, and circuit troubleshooting.
- Experience with process improvement and systems development, particularly through automation to streamline workflows.
- Demonstrated ability in managing change control processes and conducting maintenance activities in production environments.
Customer Success & Service Management
- Experience in service management, customer expectations management, and ensuring exceptional customer experiences that meet SLAs.
- Track record of developing customer success plans, defining KPIs, and driving client relationships with a focus on service excellence.
- Ability to manage and prioritize multiple tasks and ensure delivery within tight deadlines.
Leadership & Communication Skills
- Excellent leadership and interpersonal skills to foster collaboration across global teams.
- Strong communication skills with the ability to convey complex technical issues clearly to clients and decision-makers.
- Self-motivated and proactive in identifying and solving problems independently.
Operational & Organizational Skills
- Strong organizational and time-management skills, with the ability to manage sensitive and confidential information.
- Ability to influence, negotiate, and make decisive decisions in high-pressure environments.
- Solid understanding of service management principles, ITIL, or equivalent frameworks.
DESIRABLE CRITERIA:
- Experience with Data Center operations, cloud computing, and large-scale infrastructure deployments.
- Data-driven with a focus on continuous improvement and optimization of service delivery.
EOS BENEFITS:
At EOS IT Solutions, we are committed to supporting the well-being and success of our team. Our comprehensive benefits package includes:
- Health, Vision, and Dental Insurance starting the 1st of the month after your start date.
- 10 Days of Paid Time Off (PTO) annually
- 12 Paid Holidays
- 6 Sick Days (available after 90 days of employment)
- 401(k) Retirement Plan with a $2,500 company match (available after 90 days of employment)
The EOS pay range for this job is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, experience, education, knowledge, skills, and abilities, as well as internal equity, market data, or other laws.
EOS is committed to creating a diverse and inclusive work environment and is proud to be an equal opportunity employer. We invite you to consider opportunities at EOS regardless of your gender; gender identity; gender reassignment; age; religious or similar philosophical belief; race; national origin; political opinion; sexual orientation; disability; marital or civil partnership status or other non-merit factor.
#IND
#LI-ONSITE
Ready to apply?
Apply to EOS
WHO WE ARE:
EOS IT Solutions is a Global Technology and Logistics company, providing Collaboration and Business IT Support services to some of the world’s largest industry leaders, delivering forward-thinking solutions based on multi-domain architecture. Customer satisfaction and commitment to superior quality of service are our top business priorities, along with investing in and supporting our partners and employees. We are a true International IT provider and are proud to deliver our services through global simplicity with trusted transparency.
This position involves rotational shifts to support 24/7/365 operations.
This position involves traveling LOCALLY to multiple sites to support Data Center Infrastructure & Cloud operations
WHAT YOU WILL DO:
We are seeking a dedicated Data Center Repair Technician to join our infrastructure engineering team. This role is focused on the physical repair and maintenance of data center hardware, including servers, switches, routers, and related components.
KEY RESPONSIBILITIES:
- Perform hands-on repairs and replacement of defective hardware components in data center equipment, including power supplies, fans, and network cards.
- Manage the lifecycle of hardware components, from installation and troubleshooting to decommissioning and recycling.
- Conduct physical inspections and routine maintenance on data center equipment to ensure operational reliability.
- Oversee the inventory management of spare parts and hardware components, ensuring availability for repairs and upgrades.
- Collaborate with technical teams to coordinate replacement activities and minimize downtime during hardware failures.
- Document repair activities, maintain accurate records of maintenance logs, and update system configurations as necessary.
- Execute basic physical layer troubleshooting, including cable and port testing, to ensure connectivity and performance standards.
- Support the implementation of new hardware installations and the physical setup of network and server infrastructure.
- Participate in emergency response teams to address urgent hardware issues
ESSENTIAL CRITERIA:
- Technical diploma or certification in electronics, computer hardware, or a related field.
- Proven track record of repairing and maintaining IT and network hardware in a data center environment.
- Familiarity with hardware from Cisco, Juniper, Arista, and x86 servers is highly preferred.
- Strong organizational skills with the ability to manage multiple tasks and prioritize work effectively.
- Excellent problem-solving skills and the capacity to perform well in a fast-paced environment.
- Valid driver’s license and ability to handle physical requirements of the job including lifting equipment up to 50 pounds.
PHYSICAL REQUIREMENTS:
- Ability to lift and maneuver heavy equipment, up to approximately 50 pounds, and occasionally up to 100 pounds.
- Dexterity to manage small and complex components during hardware maintenance.
- Frequent standing, bending, and moving within confined spaces in the data center.
- Ability to work in various environmental conditions, including areas with elevated temperatures and noise levels.
EOS BENEFITS:
At EOS IT Solutions, we are committed to supporting the well-being and success of our team. Our comprehensive benefits package includes:
- Health, Vision, and Dental Insurance starting the 1st of the month after your start date.
- 10 Days of Paid Time Off (PTO) annually
- Occasional overtime and bonus opportunities
- 12 Paid Holidays
- 6 Sick Days (available after 90 days of employment)
- 401(k) Retirement Plan with a $2,500 company match (available after 90 days of employment)
The EOS pay range for this job is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, experience, education, knowledge, skills, and abilities, as well as internal equity, market data, or other laws.
EOS is committed to creating a diverse and inclusive work environment and is proud to be an equal opportunity employer. We invite you to consider opportunities at EOS regardless of your gender; gender identity; gender reassignment; age; religious or similar philosophical belief; race; national origin; political opinion; sexual orientation; disability; marital or civil partnership status or other non-merit factor.
#IND
#LI-Onsite
Ready to apply?
Apply to EOS
OUR COMPANY:
EOS IT Solutions is a Global Technology and Logistics company, providing Collaboration and Business IT Support services to some of the world’s largest industry leaders, delivering forward-thinking solutions based on multi-domain architecture. Customer satisfaction and commitment to superior quality of service are our top business priorities, along with investing in and supporting our partners and employees.
We are a true International IT provider and are proud to deliver our services through global simplicity with trusted transparency.
WHAT YOU WILL DO:
As a People Business Partner, you will align business objectives with employees and management across designated business units. You will collaborate across the HR function to deliver value-added services that reflect the organization’s goals, while maintaining a strong understanding of the business unit’s financials, culture, and competitive landscape.
This hybrid role is based at our New Albany, OH client site 3–4 days per week, with on‑site perks including complimentary breakfast, lunch, and snacks.
KEY RESPONSIBILITIES:
- Serve as the primary point of contact for complex and high‑risk employee relations cases, including performance concerns, misconduct, grievances, complaints, and terminations.
- Lead and conduct thorough, impartial workplace investigations, including documentation review, witness interviews, findings summaries, and recommendations.
- Partner closely with managers to resolve ER issues proactively, providing hands‑on coaching through corrective action, discipline, and termination processes.
- Provide real‑time legal and risk‑based guidance to leaders on employee issues to ensure compliance and minimize exposure.
- Ensure consistent and fair application of company policies, procedures, and employment laws.
- Advise on performance management cases, including coaching plans, warnings, PIPs, and disciplinary outcomes.
- Manage sensitive matters such as harassment, discrimination, retaliation, accommodation, and leave‑related issues.
- Escalate and collaborate with legal counsel as appropriate on high‑risk or litigious matters.
- Track and analyze ER trends to identify systemic risks, recurring issues, and areas for manager education.
- Maintain accurate, defensible documentation for all ER matters.
- Support restructures, workforce changes, and terminations with a strong focus on risk mitigation and compliant execution.
- Conduct regular check‑ins with business leaders to address emerging ER concerns and reinforce best practices.
- Provide guidance on policy interpretation and application in complex or ambiguous situations.
- Perform other ER‑related duties as assigned.
ESSENTIAL CRITERIA:
- Extensive experience managing complex employee relations cases, including investigations, disciplinary actions, and terminations.
- Proven experience supporting a California‑based employer with strong working knowledge of CA employment law.
- Minimum 3-4 years of hands‑on ER experience in a fast‑paced or high‑volume environment.
- Deep understanding of employment law, employee relations, compliance, and risk management.
- Demonstrated ability to navigate sensitive situations with sound judgment, discretion, and empathy.
- Strong experience advising leaders through difficult employee decisions.
- Excellent written and verbal communication skills, particularly for investigation findings and documentation.
- High attention to detail with the ability to produce clear, defensible ER records.
- Strong analytical and problem‑solving skills with a pragmatic, business‑oriented mindset.
- Ability to manage multiple high‑priority cases simultaneously while meeting deadlines.
- SHRM‑CP or SHRM‑SCP certification (or ability to obtain within one year).
- Proficiency in Microsoft Office Suite and HRIS platforms.
DESIRABLE CRITERIA:
- Experience mentoring or coaching within HR teams.
- Exposure to international HR matters and expatriate support.
- Warehouse/Data Center HR experience preferred.
The EOS pay range for this job is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, experience, education, knowledge, skills, and abilities, as well as internal equity, market data, or other laws.
EOS is committed to creating a diverse and inclusive work environment and is proud to be an equal opportunity employer. We invite you to consider opportunities at EOS regardless of your gender; gender identity; gender reassignment; age; religious or similar philosophical belief; race; national origin; political opinion; sexual orientation; disability; marital or civil partnership status or other non-merit factor.
#LI-GM1
#LI-Hybrid
#IND
#INDHP
Ready to apply?
Apply to EOS
OUR COMPANY:
EOS IT Solutions is a Global Technology and Logistics company, providing Collaboration and Business IT Support services to some of the world’s largest industry leaders, delivering forward-thinking solutions based on multi-domain architecture. Customer satisfaction and commitment to superior quality of service are our top business priorities, along with investing in and supporting our partners and employees.
We are a true International IT provider and are proud to deliver our services through global simplicity with trusted transparency.
THE ROLE
The DC Operations Manager is the frontline owner of a zone cluster at our New Albany campus. You manage 3–6 Zone Leads and their technician teams. You own your shift's SLA delivery, the conduct on your floor, and the EOS culture your team experiences every day.
This is a leadership job first. The data center environment is the context, not the qualification. What we are hiring for: the ability to earn the respect of a technical team, hold people accountable, build a culture worth staying for and represent EOS with confidence to one of the world's largest technology companies.
What you own
- Your Zone Leads — scheduling, performance management, development, corrective feedback
- Your shift's SLA delivery —ticket resolution within contracted window across your zone cluster
- EOS culture on the floor — standards, recognition, accountability and the team's sense of belonging to something worth working for
- Written shift handoffs — every transition, no verbal-only exceptions
- Surge response
- Escalation discipline — you resolve at your level; you escalate what genuinely requires it
WHO WE ARE LOOKING FOR
We are deliberately recruiting from outside the traditional data center candidate pool for this role. If you have led people through a 24×7 high-stakes operation — in any industry — and your instinct when things go wrong is to own the problem rather than forward it upward, we want to hear from you.
Backgrounds we are actively recruiting from:
→ Military NCO / Staff Sergeant and above
You have managed people, equipment, and shift operations under pressure. You own outcomes.
You enforce standards and earn respect through competence and follow-through. The data
center environment is new. The leadership is not.
→ NOC Supervisor / Shift Lead
You already own 24×7 operations, ticket discipline, escalation chains, and shift handoffs.
The physical environment changes. The operational model is nearly identical.
→ Industrial / Manufacturing Shift Manager
You run large crews on rotating shifts where downtime has real consequences. You are
metric-driven and comfortable with accountability culture. The model transfers directly.
→ Logistics / Warehouse Operations Manager
High-volume, shift-based, metric-heavy, people-intensive. If you have run an Amazon
fulfilment center or a major distribution hub, you already work in a dispatch model
very similar to ours.
→ Trades Supervisor — electrician, HVAC, facilities
Instant technical credibility with the team. You know what it takes to hold skilled
tradespeople accountable. The ticketing and SLA layer is learnable quickly.
→ DC operations with people management depth
Welcome, but not required. The leadership fundamentals matter more than the environment.
What all of these have in common — the fundamentals we are hiring for:
- 3+ years managing a team directly — you hired, you ran performance conversations, you drove disciplinary processes when needed
- 24×7 or shift-based operations experience — scheduling, callout coverage, handoffs, and the discipline to run a shift cleanly
- A track record of holding people accountable in a way that builds respect, not resentment
- Calm under pressure — when something goes wrong on your shift, you respond with clarity
- The instinct to resolve at your level first, not forward it upward
The EOS pay range for this job is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, experience, education, knowledge, skills, and abilities, as well as internal equity, market data, or other laws.
EOS is committed to creating a diverse and inclusive work environment and is proud to be an equal opportunity employer. We invite you to consider opportunities at EOS regardless of your gender; gender identity; gender reassignment; age; religious or similar philosophical belief; race; national origin; political opinion; sexual orientation; disability; marital or civil partnership status or other non-merit factor.
Ready to apply?
Apply to EOS
OUR COMPANY:
EOS IT Solutions is a Global Technology and Logistics company, providing Collaboration and Business IT Support services to some of the world’s largest industry leaders, delivering forward-thinking solutions based on multi-domain architecture. Customer satisfaction and commitment to superior quality of service are our top business priorities, along with investing in and supporting our partners and employees.
We are a true International IT provider and are proud to deliver our services through global simplicity with trusted transparency.
WHAT YOU WILL DO:
We are seeking a highly skilled and hands-on Data Center Repair Lead (Breakfix) to oversee and support hardware repair and troubleshooting operations within our data center environments. This role requires deep technical expertise in diagnosing and resolving hardware and network issues, executing repairs, and leading a team of technicians in delivering high-quality, SLA-driven support. The ideal candidate will be proficient in using Command Line Interfaces (CLI) for diagnostics, managing escalations, and ensuring the consistent delivery of breakfix services across a range of server, storage, and network hardware platforms.
This position involves rotational shifts to support 24/7/365 operations.
This role may require up to 10% travel domestically and internationally.
KEY RESPONSIBILITIES:
- Lead breakfix operations across server, storage, and network hardware platforms, ensuring timely and effective resolution of hardware failures.
- Perform advanced diagnostics using CLI tools (e.g., Cisco IOS, NX-OS, Linux shell) to identify and resolve system and network issues.
- Oversee physical hardware repair, including component-level replacements (e.g., drives, memory, NICs, PSUs, fans, motherboards).
- Troubleshoot Layer 1–3 network issues, including port failures, link flaps, and misconfigurations.
- Coordinate with OEM vendors for RMA processes, part replacements, and warranty claims.
- Maintain and update documentation for incident resolution, root cause analysis, and repair procedures.
- Manage ticket queues and ensure SLA adherence through effective prioritization and escalation.
- Provide technical leadership and mentorship to junior technicians, ensuring adherence to best practices and safety protocols.
- Collaborate with cross-functional teams to support infrastructure upgrades, migrations, and maintenance windows.
- Ensure compliance with MOPs and CMOPs, and contribute to their development and continuous improvement.
ESSENTIAL CRITERIA:
- Associate degree or higher in a technical discipline or equivalent hands-on experience in data center operations or IT support.
- 5+ years of experience in breakfix support, hardware diagnostics, and repair in enterprise environments.
- Strong proficiency with CLI-based tools and environments (e.g., Cisco CLI, Linux/Unix shell, iDRAC, iLO).
- Demonstrated experience in troubleshooting and repairing server, storage, and network hardware.
- Familiarity with network protocols and tools (e.g., ping, traceroute, netstat, SNMP, syslog).
- Excellent problem-solving skills and ability to work under pressure in high-availability environments.
- Strong communication and leadership skills with a customer-focused mindset.
- Valid driver’s license and ability to travel between data center sites as needed.
DESIRABLE CRITERIA:
- Industry certifications such as CompTIA Server+, Cisco CCNA, Dell EMC, or equivalent vendor-specific credentials.
- Experience with ticketing systems (e.g., ServiceNow, Remedy) and asset management platforms.
- Familiarity with scripting for automation (e.g., Bash, Python) is a plus.
- Experience working in a 24/7 operational environment with on-call responsibilities.
PHYSICAL REQUIREMENTS:
- Ability to frequently exert force equivalent to lifting up to approximately 50 pounds and occasionally up to 100 pounds.
- Clarity of vision at 20 inches or less and more than 20 inches, and ability to adjust focus.
- Three-dimensional vision, ability to judge distances and spatial relationships.
- Ability to identify colors and give and receive information through speaking and listening skills.
- Regular requirements to sit, use hands and fingers, handle objects, tools, or controls; and reach with hands and arms.
- Frequent need to stand and walk; occasional need to climb, balance, stoop, kneel, crouch, or bend.
EOS BENEFITS:
At EOS IT Solutions, we are committed to supporting the well-being and success of our team. Our comprehensive benefits package includes:
- Health, Vision, and Dental Insurance starting the 1st of the month after your start date.
- Meals, snacks, drinks, and desserts provided
- 10 Days of Paid Time Off (PTO) annually
- 12 Paid Holidays
- 6 Sick Days (available after 90 days of employment)
- 401(k) Retirement Plan with a $2,500 company match (available after 90 days of employment)
The EOS pay range for this job is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, experience, education, knowledge, skills, and abilities, as well as internal equity, market data, or other laws.
EOS is committed to creating a diverse and inclusive work environment and is proud to be an equal opportunity employer. We invite you to consider opportunities at EOS regardless of your gender; gender identity; gender reassignment; age; religious or similar philosophical belief; race; national origin; political opinion; sexual orientation; disability; marital or civil partnership status or other non-merit factor.
#LI-ONSITE
#IND
Ready to apply?
Apply to EOS
WHO WE ARE:
EOS IT Solutions is a Global Technology and Logistics company, providing Collaboration and Business IT Support services to some of the world’s largest industry leaders, delivering forward-thinking solutions based on multi-domain architecture. Customer satisfaction and commitment to superior quality of service are our top business priorities, along with investing in and supporting our partners and employees. We are a true International IT provider and are proud to deliver our services through global simplicity with trusted transparency.
This position involves rotational shifts to support 24/7/365 operations.
This position involves traveling LOCALLY to multiple sites to support Data Center Infrastructure & Cloud operations
WHAT YOU WILL DO:
We are seeking a dedicated Data Center Repair Technician to join our infrastructure engineering team. This role is focused on the physical repair and maintenance of data center hardware, including servers, switches, routers, and related components.
KEY RESPONSIBILITIES:
- Perform hands-on repairs and replacement of defective hardware components in data center equipment, including power supplies, fans, and network cards.
- Manage the lifecycle of hardware components, from installation and troubleshooting to decommissioning and recycling.
- Conduct physical inspections and routine maintenance on data center equipment to ensure operational reliability.
- Oversee the inventory management of spare parts and hardware components, ensuring availability for repairs and upgrades.
- Collaborate with technical teams to coordinate replacement activities and minimize downtime during hardware failures.
- Document repair activities, maintain accurate records of maintenance logs, and update system configurations as necessary.
- Execute basic physical layer troubleshooting, including cable and port testing, to ensure connectivity and performance standards.
- Support the implementation of new hardware installations and the physical setup of network and server infrastructure.
- Participate in emergency response teams to address urgent hardware issues
ESSENTIAL CRITERIA:
- Technical diploma or certification in electronics, computer hardware, or a related field.
- Proven track record of repairing and maintaining IT and network hardware in a data center environment.
- Familiarity with hardware from Cisco, Juniper, Arista, and x86 servers is highly preferred.
- Strong organizational skills with the ability to manage multiple tasks and prioritize work effectively.
- Excellent problem-solving skills and the capacity to perform well in a fast-paced environment.
- Valid driver’s license and ability to handle physical requirements of the job including lifting equipment up to 50 pounds.
PHYSICAL REQUIREMENTS:
- Ability to lift and maneuver heavy equipment, up to approximately 50 pounds, and occasionally up to 100 pounds.
- Dexterity to manage small and complex components during hardware maintenance.
- Frequent standing, bending, and moving within confined spaces in the data center.
- Ability to work in various environmental conditions, including areas with elevated temperatures and noise levels.
EOS BENEFITS:
At EOS IT Solutions, we are committed to supporting the well-being and success of our team. Our comprehensive benefits package includes:
- Health, Vision, and Dental Insurance starting the 1st of the month after your start date.
- 10 Days of Paid Time Off (PTO) annually
- Occasional overtime and bonus opportunities
- 12 Paid Holidays
- 6 Sick Days (available after 90 days of employment)
- 401(k) Retirement Plan with a $2,500 company match (available after 90 days of employment)
The EOS pay range for this job is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, experience, education, knowledge, skills, and abilities, as well as internal equity, market data, or other laws.
EOS is committed to creating a diverse and inclusive work environment and is proud to be an equal opportunity employer. We invite you to consider opportunities at EOS regardless of your gender; gender identity; gender reassignment; age; religious or similar philosophical belief; race; national origin; political opinion; sexual orientation; disability; marital or civil partnership status or other non-merit factor.
#IND
#LI-Onsite
Ready to apply?
Apply to EOS
WHO WE ARE:
EOS IT Solutions is a Global Technology and Logistics company, providing Collaboration and Business IT Support services to some of the world’s largest industry leaders, delivering forward-thinking solutions based on multi-domain architecture. Customer satisfaction and commitment to superior quality of service are our top business priorities, along with investing in and supporting our partners and employees. We are a true International IT provider and are proud to deliver our services through global simplicity with trusted transparency.
The pay range of this role is up to $36.06 for day shift & up to $40.87 for night shift
This position involves rotational shifts to support 24/7/365 operations.
This position involves traveling LOCALLY to multiple sites to support Data Center Infrastructure & Cloud operations
WHAT YOU WILL DO:
We are seeking a dedicated Data Center Repair Technician to join our infrastructure engineering team. This role is focused on the physical repair and maintenance of data center hardware, including servers, switches, routers, and related components.
KEY RESPONSIBILITIES:
- Perform hands-on repairs and replacement of defective hardware components in data center equipment, including power supplies, fans, and network cards.
- Manage the lifecycle of hardware components, from installation and troubleshooting to decommissioning and recycling.
- Conduct physical inspections and routine maintenance on data center equipment to ensure operational reliability.
- Oversee the inventory management of spare parts and hardware components, ensuring availability for repairs and upgrades.
- Collaborate with technical teams to coordinate replacement activities and minimize downtime during hardware failures.
- Document repair activities, maintain accurate records of maintenance logs, and update system configurations as necessary.
- Execute basic physical layer troubleshooting, including cable and port testing, to ensure connectivity and performance standards.
- Support the implementation of new hardware installations and the physical setup of network and server infrastructure.
- Participate in emergency response teams to address urgent hardware issues
ESSENTIAL CRITERIA:
- Technical diploma or certification in electronics, computer hardware, or a related field.
- Proven track record of repairing and maintaining IT and network hardware in a data center environment.
- Familiarity with hardware from Cisco, Juniper, Arista, and x86 servers is highly preferred.
- Strong organizational skills with the ability to manage multiple tasks and prioritize work effectively.
- Excellent problem-solving skills and the capacity to perform well in a fast-paced environment.
- Valid driver’s license and ability to handle physical requirements of the job including lifting equipment up to 50 pounds.
PHYSICAL REQUIREMENTS:
- Ability to lift and maneuver heavy equipment, up to approximately 50 pounds, and occasionally up to 100 pounds.
- Dexterity to manage small and complex components during hardware maintenance.
- Frequent standing, bending, and moving within confined spaces in the data center.
- Ability to work in various environmental conditions, including areas with elevated temperatures and noise levels.
EOS BENEFITS:
At EOS IT Solutions, we are committed to supporting the well-being and success of our team. Our comprehensive benefits package includes:
- Health, Vision, and Dental Insurance starting the 1st of the month after your start date.
- 10 Days of Paid Time Off (PTO) annually
- Occasional overtime and bonus opportunities
- 12 Paid Holidays
- 6 Sick Days (available after 90 days of employment)
- 401(k) Retirement Plan with a $2,500 company match (available after 90 days of employment)
The EOS pay range for this job is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, experience, education, knowledge, skills, and abilities, as well as internal equity, market data, or other laws.
EOS is committed to creating a diverse and inclusive work environment and is proud to be an equal opportunity employer. We invite you to consider opportunities at EOS regardless of your gender; gender identity; gender reassignment; age; religious or similar philosophical belief; race; national origin; political opinion; sexual orientation; disability; marital or civil partnership status or other non-merit factor.
#IND
#LI-Onsite
Ready to apply?
Apply to EOS
WHO WE ARE:
EOS IT Solutions is a Global Technology and Logistics company, providing Collaboration and Business IT Support services to some of the world’s largest industry leaders, delivering forward-thinking solutions based on multi-domain architecture. Customer satisfaction and commitment to superior quality of service are our top business priorities, along with investing in and supporting our partners and employees. We are a true International IT provider and are proud to deliver our services through global simplicity with trusted transparency.
This position involves rotational shifts to support 24/7/365 operations.
This position involves traveling LOCALLY to multiple sites to support Data Center Infrastructure & Cloud operations
WHAT YOU WILL DO:
We are seeking a dedicated Data Center Repair Technician to join our infrastructure engineering team. This role is focused on the physical repair and maintenance of data center hardware, including servers, switches, routers, and related components.
KEY RESPONSIBILITIES:
- Perform hands-on repairs and replacement of defective hardware components in data center equipment, including power supplies, fans, and network cards.
- Manage the lifecycle of hardware components, from installation and troubleshooting to decommissioning and recycling.
- Conduct physical inspections and routine maintenance on data center equipment to ensure operational reliability.
- Oversee the inventory management of spare parts and hardware components, ensuring availability for repairs and upgrades.
- Collaborate with technical teams to coordinate replacement activities and minimize downtime during hardware failures.
- Document repair activities, maintain accurate records of maintenance logs, and update system configurations as necessary.
- Execute basic physical layer troubleshooting, including cable and port testing, to ensure connectivity and performance standards.
- Support the implementation of new hardware installations and the physical setup of network and server infrastructure.
- Participate in emergency response teams to address urgent hardware issues
ESSENTIAL CRITERIA:
- Technical diploma or certification in electronics, computer hardware, or a related field.
- Proven track record of repairing and maintaining IT and network hardware in a data center environment.
- Familiarity with hardware from Cisco, Juniper, Arista, and x86 servers is highly preferred.
- Strong organizational skills with the ability to manage multiple tasks and prioritize work effectively.
- Excellent problem-solving skills and the capacity to perform well in a fast-paced environment.
- Valid driver’s license and ability to handle physical requirements of the job including lifting equipment up to 50 pounds.
PHYSICAL REQUIREMENTS:
- Ability to lift and maneuver heavy equipment, up to approximately 50 pounds, and occasionally up to 100 pounds.
- Dexterity to manage small and complex components during hardware maintenance.
- Frequent standing, bending, and moving within confined spaces in the data center.
- Ability to work in various environmental conditions, including areas with elevated temperatures and noise levels.
EOS BENEFITS:
At EOS IT Solutions, we are committed to supporting the well-being and success of our team. Our comprehensive benefits package includes:
- Health, Vision, and Dental Insurance starting the 1st of the month after your start date.
- 10 Days of Paid Time Off (PTO) annually
- Occasional overtime and bonus opportunities
- 12 Paid Holidays
- 6 Sick Days (available after 90 days of employment)
- 401(k) Retirement Plan with a $2,500 company match (available after 90 days of employment)
The EOS pay range for this job is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, experience, education, knowledge, skills, and abilities, as well as internal equity, market data, or other laws.
EOS is committed to creating a diverse and inclusive work environment and is proud to be an equal opportunity employer. We invite you to consider opportunities at EOS regardless of your gender; gender identity; gender reassignment; age; religious or similar philosophical belief; race; national origin; political opinion; sexual orientation; disability; marital or civil partnership status or other non-merit factor.
#IND
#LI-Onsite
Ready to apply?
Apply to EOS
WHO WE ARE:
EOS IT Solutions is a Global Technology and Logistics company, providing Collaboration and Business IT Support services to some of the world’s largest industry leaders, delivering forward-thinking solutions based on multi-domain architecture. Customer satisfaction and commitment to superior quality of service are our top business priorities, along with investing in and supporting our partners and employees. We are a true International IT provider and are proud to deliver our services through global simplicity with trusted transparency.
The pay range of this role is up to $36.06 for day shift & up to $40.87 for night shift
This position involves rotational shifts to support 24/7/365 operations.
This position involves traveling LOCALLY to multiple sites to support Data Center Infrastructure & Cloud operations
WHAT YOU WILL DO:
We are seeking a dedicated Data Center Repair Technician to join our infrastructure engineering team. This role is focused on the physical repair and maintenance of data center hardware, including servers, switches, routers, and related components.
KEY RESPONSIBILITIES:
- Perform hands-on repairs and replacement of defective hardware components in data center equipment, including power supplies, fans, and network cards.
- Manage the lifecycle of hardware components, from installation and troubleshooting to decommissioning and recycling.
- Conduct physical inspections and routine maintenance on data center equipment to ensure operational reliability.
- Oversee the inventory management of spare parts and hardware components, ensuring availability for repairs and upgrades.
- Collaborate with technical teams to coordinate replacement activities and minimize downtime during hardware failures.
- Document repair activities, maintain accurate records of maintenance logs, and update system configurations as necessary.
- Execute basic physical layer troubleshooting, including cable and port testing, to ensure connectivity and performance standards.
- Support the implementation of new hardware installations and the physical setup of network and server infrastructure.
- Participate in emergency response teams to address urgent hardware issues
ESSENTIAL CRITERIA:
- Technical diploma or certification in electronics, computer hardware, or a related field.
- Proven track record of repairing and maintaining IT and network hardware in a data center environment.
- Familiarity with hardware from Cisco, Juniper, Arista, and x86 servers is highly preferred.
- Strong organizational skills with the ability to manage multiple tasks and prioritize work effectively.
- Excellent problem-solving skills and the capacity to perform well in a fast-paced environment.
- Valid driver’s license and ability to handle physical requirements of the job including lifting equipment up to 50 pounds.
PHYSICAL REQUIREMENTS:
- Ability to lift and maneuver heavy equipment, up to approximately 50 pounds, and occasionally up to 100 pounds.
- Dexterity to manage small and complex components during hardware maintenance.
- Frequent standing, bending, and moving within confined spaces in the data center.
- Ability to work in various environmental conditions, including areas with elevated temperatures and noise levels.
EOS BENEFITS:
At EOS IT Solutions, we are committed to supporting the well-being and success of our team. Our comprehensive benefits package includes:
- Health, Vision, and Dental Insurance starting the 1st of the month after your start date.
- 10 Days of Paid Time Off (PTO) annually
- Occasional overtime and bonus opportunities
- 12 Paid Holidays
- 6 Sick Days (available after 90 days of employment)
- 401(k) Retirement Plan with a $2,500 company match (available after 90 days of employment)
The EOS pay range for this job is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, experience, education, knowledge, skills, and abilities, as well as internal equity, market data, or other laws.
EOS is committed to creating a diverse and inclusive work environment and is proud to be an equal opportunity employer. We invite you to consider opportunities at EOS regardless of your gender; gender identity; gender reassignment; age; religious or similar philosophical belief; race; national origin; political opinion; sexual orientation; disability; marital or civil partnership status or other non-merit factor.
#IND
#LI-Onsite
Ready to apply?
Apply to EOS
WHO WE ARE:
EOS IT Solutions is a Global Technology and Logistics company, providing Collaboration and Business IT Support services to some of the world’s largest industry leaders, delivering forward-thinking solutions based on multi-domain architecture. Customer satisfaction and commitment to superior quality of service are our top business priorities, along with investing in and supporting our partners and employees. We are a true International IT provider and are proud to deliver our services through global simplicity with trusted transparency.
The pay range of this role is up to $36.06 for day shift & up to $40.87 for night shift
This position involves rotational shifts to support 24/7/365 operations.
This position involves traveling LOCALLY to multiple sites to support Data Center Infrastructure & Cloud operations
WHAT YOU WILL DO:
We are seeking a dedicated Data Center Repair Technician to join our infrastructure engineering team. This role is focused on the physical repair and maintenance of data center hardware, including servers, switches, routers, and related components.
KEY RESPONSIBILITIES:
- Perform hands-on repairs and replacement of defective hardware components in data center equipment, including power supplies, fans, and network cards.
- Manage the lifecycle of hardware components, from installation and troubleshooting to decommissioning and recycling.
- Conduct physical inspections and routine maintenance on data center equipment to ensure operational reliability.
- Oversee the inventory management of spare parts and hardware components, ensuring availability for repairs and upgrades.
- Collaborate with technical teams to coordinate replacement activities and minimize downtime during hardware failures.
- Document repair activities, maintain accurate records of maintenance logs, and update system configurations as necessary.
- Execute basic physical layer troubleshooting, including cable and port testing, to ensure connectivity and performance standards.
- Support the implementation of new hardware installations and the physical setup of network and server infrastructure.
- Participate in emergency response teams to address urgent hardware issues
ESSENTIAL CRITERIA:
- Technical diploma or certification in electronics, computer hardware, or a related field.
- Proven track record of repairing and maintaining IT and network hardware in a data center environment.
- Familiarity with hardware from Cisco, Juniper, Arista, and x86 servers is highly preferred.
- Strong organizational skills with the ability to manage multiple tasks and prioritize work effectively.
- Excellent problem-solving skills and the capacity to perform well in a fast-paced environment.
- Valid driver’s license and ability to handle physical requirements of the job including lifting equipment up to 50 pounds.
PHYSICAL REQUIREMENTS:
- Ability to lift and maneuver heavy equipment, up to approximately 50 pounds, and occasionally up to 100 pounds.
- Dexterity to manage small and complex components during hardware maintenance.
- Frequent standing, bending, and moving within confined spaces in the data center.
- Ability to work in various environmental conditions, including areas with elevated temperatures and noise levels.
EOS BENEFITS:
At EOS IT Solutions, we are committed to supporting the well-being and success of our team. Our comprehensive benefits package includes:
- Health, Vision, and Dental Insurance starting the 1st of the month after your start date.
- 10 Days of Paid Time Off (PTO) annually
- Occasional overtime and bonus opportunities
- 12 Paid Holidays
- 6 Sick Days (available after 90 days of employment)
- 401(k) Retirement Plan with a $2,500 company match (available after 90 days of employment)
The EOS pay range for this job is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, experience, education, knowledge, skills, and abilities, as well as internal equity, market data, or other laws.
EOS is committed to creating a diverse and inclusive work environment and is proud to be an equal opportunity employer. We invite you to consider opportunities at EOS regardless of your gender; gender identity; gender reassignment; age; religious or similar philosophical belief; race; national origin; political opinion; sexual orientation; disability; marital or civil partnership status or other non-merit factor.
#IND
#LI-Onsite
Ready to apply?
Apply to EOS
Data Center Project Manager
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OUR COMPANY:
EOS IT Solutions is a Global Technology and Logistics company, providing Collaboration and Business IT Support services to some of the world’s largest industry leaders, delivering forward-thinking solutions based on multi-domain architecture. Customer satisfaction and commitment to superior quality of service are our top business priorities, along with investing in and supporting our partners and employees.
We are a true International IT provider and are proud to deliver our services through global simplicity with trusted transparency.
WHAT YOU WILL DO:
We are looking for a highly experienced Data Center Project Manager to oversee and manage end-to-end delivery of networking infrastructure. This role will be responsible for overseeing Rack and optical installations, will be required to learn and Use FIM, Track installs and report head count, burn down rates, tickets and team performance/delivery. The successful candidate will manage key relationships with vendors, contractors, and internal teams to ensure projects are delivered on-time, within budget, and in compliance with all relevant standards of fiber systems and data center network infrastructure .
KEY RESPONSIBILITIES:
Project Leadership
- Oversee the entire lifecycle of data center projects from inception to completion, including design, procurement, implementation, and final handover to the operational teams.
- Ensure projects align with client expectations, service level agreements (SLAs), and performance metrics.
- Lead cross-functional teams to ensure smooth project execution, from network design through to deployment and commissioning.
Field Services Network Design & Deployment
- Work closely with the design teams and engineering teams to develop solutions for dark fiber provisioning, ISP/OSP architecture, and data center connectivity.
- Ensure fiber optic cable deployments follows industry best practices and complies with local regulations, standards, and codes.
- Review network design specifications, including circuit design, cable routes, and splicing methods.
Stakeholder Management
- Coordinate and maintain effective communication with internal teams, external vendors, subcontractors, and third-party contractors.
- Engage with clients and stakeholders to clarify project requirements, provide status updates, and manage expectations.
- Manage all vendor relationships, ensuring that service levels, quality, and deadlines are met.
- Resource Management
- Ensure resources (personnel, equipment, materials) are appropriately allocated and optimally utilized.
Risk & Quality Management
- Proactively identify and mitigate project risks, including delays, project overruns, and technical challenges.
- Ensure all deliverables meet the required quality standards, and take corrective actions when needed to address quality issues.
- Implement regular quality control checks and ensure that all work complies with safety, environmental, and industry standards.
Reporting & Documentation
- Provide detailed progress reports to senior management and stakeholders on project timelines, milestones, and deliverables.
- Maintain comprehensive project documentation, including drawings, contracts, and change orders.
- Prepare and present technical reports, risk assessments, and project updates regularly to clients and senior leadership.
Safety & Compliance
- Ensure that all projects follow safety protocols and industry regulations to guarantee a safe working environment for all team members.
- Comply with local, national, and international regulations for fiber optic installations, OSP/ISP projects, and data center operations.
Continuous Improvement
- Evaluate the performance of completed projects to identify areas of improvement and implement lessons learned for future initiatives.
- Explore opportunities for automation and optimization in fiber optic network design and data center operations.
ESSENTIAL CRITERIA:
Experience & Technical Expertise
- 5+ years** of experience managing fiber network deployment, specifically dark fiber, ISP/OSP installations, and data center projects.
- Strong technical knowledge of **fiber optic technology**, **cable splicing**, **fiber design**, and **data center infrastructure**.
- Experience with project management tools, including **MS Project**, **Primavera**, or other project tracking and scheduling software.
- In-depth knowledge of **fiber optic standards** (e.g., ITU, ANSI, TIA/EIA, IEEE) and **safety regulations**.
- Familiarity with **fiber optic testing**, troubleshooting, and commissioning procedures.
- Experience in managing **multi-vendor environments** and third-party contractors.
Customer & Stakeholder Management
- Strong ability to manage customer expectations and deliver exceptional service in line with SLAs.
- Experience in **client-facing** roles with the ability to communicate complex technical solutions to non-technical stakeholders.
- Proven track record of managing stakeholder relationships, including vendors, clients, and contractors.
Project Management & Leadership Skills
- PMP, PRINCE2, or similar certification is highly desirable.
- Proven ability to manage complex, multi-phased projects with multiple stakeholders and tight deadlines.
- Strong leadership skills with a track record of successfully managing cross-functional teams.
- Excellent organizational and time-management skills with the ability to prioritize tasks effectively.
Problem Solving & Risk Management
- Strong analytical and problem-solving skills with a proactive approach to risk mitigation.
- Ability to address issues and conflicts quickly, while ensuring that quality and project milestones are maintained.
Desirable Skills
- Experience with cloud data center operations and understanding of cloud connectivity requirements.
- Understanding of SDN (Software-Defined Networking) or other modern network technologies is a plus.
- Familiarity with fiber optic network monitoring tools and performance analytics.
The EOS pay range for this job is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, experience, education, knowledge, skills, and abilities, as well as internal equity, market data, or other laws.
EOS is committed to creating a diverse and inclusive work environment and is proud to be an equal opportunity employer. We invite you to consider opportunities at EOS regardless of your gender; gender identity; gender reassignment; age; religious or similar philosophical belief; race; national origin; political opinion; sexual orientation; disability; marital or civil partnership status or other non-merit factor.
#IND
#LI-ONSITE
Ready to apply?
Apply to EOS
WHO WE ARE:
EOS IT Solutions is a Global Technology and Logistics company, providing Collaboration and Business IT Support services to some of the world’s largest industry leaders, delivering forward-thinking solutions based on multi-domain architecture. Customer satisfaction and commitment to superior quality of service are our top business priorities, along with investing in and supporting our partners and employees. We are a true International IT provider and are proud to deliver our services through global simplicity with trusted transparency.
This position involves rotational shifts to support 24/7/365 operations.
This position involves traveling LOCALLY to multiple sites to support Data Center Infrastructure & Cloud operations
WHAT YOU WILL DO:
We are seeking a dedicated Data Center Repair Technician to join our infrastructure engineering team. This role is focused on the physical repair and maintenance of data center hardware, including servers, switches, routers, and related components.
KEY RESPONSIBILITIES:
- Perform hands-on repairs and replacement of defective hardware components in data center equipment, including power supplies, fans, and network cards.
- Manage the lifecycle of hardware components, from installation and troubleshooting to decommissioning and recycling.
- Conduct physical inspections and routine maintenance on data center equipment to ensure operational reliability.
- Oversee the inventory management of spare parts and hardware components, ensuring availability for repairs and upgrades.
- Collaborate with technical teams to coordinate replacement activities and minimize downtime during hardware failures.
- Document repair activities, maintain accurate records of maintenance logs, and update system configurations as necessary.
- Execute basic physical layer troubleshooting, including cable and port testing, to ensure connectivity and performance standards.
- Support the implementation of new hardware installations and the physical setup of network and server infrastructure.
- Participate in emergency response teams to address urgent hardware issues
ESSENTIAL CRITERIA:
- Technical diploma or certification in electronics, computer hardware, or a related field.
- Proven track record of repairing and maintaining IT and network hardware in a data center environment.
- Familiarity with hardware from Cisco, Juniper, Arista, and x86 servers is highly preferred.
- Strong organizational skills with the ability to manage multiple tasks and prioritize work effectively.
- Excellent problem-solving skills and the capacity to perform well in a fast-paced environment.
- Valid driver’s license and ability to handle physical requirements of the job including lifting equipment up to 50 pounds.
PHYSICAL REQUIREMENTS:
- Ability to lift and maneuver heavy equipment, up to approximately 50 pounds, and occasionally up to 100 pounds.
- Dexterity to manage small and complex components during hardware maintenance.
- Frequent standing, bending, and moving within confined spaces in the data center.
- Ability to work in various environmental conditions, including areas with elevated temperatures and noise levels.
EOS BENEFITS:
At EOS IT Solutions, we are committed to supporting the well-being and success of our team. Our comprehensive benefits package includes:
- Health, Vision, and Dental Insurance starting the 1st of the month after your start date.
- 10 Days of Paid Time Off (PTO) annually
- Occasional overtime and bonus opportunities
- 12 Paid Holidays
- 6 Sick Days (available after 90 days of employment)
- 401(k) Retirement Plan with a $2,500 company match (available after 90 days of employment)
The EOS pay range for this job is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, experience, education, knowledge, skills, and abilities, as well as internal equity, market data, or other laws.
EOS is committed to creating a diverse and inclusive work environment and is proud to be an equal opportunity employer. We invite you to consider opportunities at EOS regardless of your gender; gender identity; gender reassignment; age; religious or similar philosophical belief; race; national origin; political opinion; sexual orientation; disability; marital or civil partnership status or other non-merit factor.
#IND
#LI-Onsite
Ready to apply?
Apply to EOS
Data Center Technician
Share this job
WHO WE ARE:
EOS IT Solutions is a Global Technology and Logistics company, providing Collaboration and Business IT Support services to some of the world’s largest industry leaders, delivering forward-thinking solutions based on multi-domain architecture. Customer satisfaction and commitment to superior quality of service are our top business priorities, along with investing in and supporting our partners and employees.
We are a true International IT provider and are proud to deliver our services through global simplicity with trusted transparency.
WHAT YOU WILL DO:
We are seeking a dedicated Data Center Technician to join our infrastructure engineering team. The ideal candidate will be responsible for the installation, service, maintenance, repair, and alteration of low voltage category cabling, communications cabling, and other various low voltage cabling systems. While expertise in fiber is preferred, the primary focus of this position will be on racking and stacking equipment in data centers, ensuring proper installation and physical connectivity. The role includes delivering sustainable and repeatable solutions and processes always with an eye on improvement and adhering to production, safety, and quality standards.
KEY RESPONSIBILITIES:
- Install, service, and maintain low voltage category cabling and communications cabling.
- Pull cables, rack and stack equipment, and assist with cable management tasks within the infrastructure.
- Clean fiber and copper connections and perform basic troubleshooting.
- Follow Method of Procedure (MOP) and Change Method of Procedure (CMOP) guidelines.
- Operate work ticket systems and interfaces for infrastructure management.
- Read and validate port maps, and perform basic troubleshooting.
- Conduct power distribution and cable management tasks within the infrastructure.
- Coordinate with other team members to ensure efficient project and work order completion.
- Follow company procedures and safety regulations, providing necessary information to operations management.
- Complete necessary documentation in written and electronic formats according to company standards.
- Maintain equipment and supplies inventory as required.
- Respond to emergency situations during or after hours to resolve immediate client concerns and meet service level agreements (SLAs).
- Escalate complex technical issues to senior team members as needed.
- Conduct Service Swaps of live networking devices.
TEAMWORK:
- Attend meetings, workshops, training, and seminars to gather information required to perform job functions.
- Collaborate with team members to achieve performance targets established by leadership.
- Step in for the Lead Field Technician on a short-term basis, as needed.
- Suggest process improvements to enhance efficiency and service quality.
ESSENTIAL CRITERIA:
- Associate degree or certification in a technology services/technical discipline, or equivalent work experience.
- Experience in installing, servicing, and maintaining low voltage cable infrastructure systems.
- Ability to install, terminate, and test low voltage cables.
- Familiarity with industry standards including BICSI, ANSI, EIA/TIA, and local and National Electric Code.
- Industry and manufacturer-specific certifications preferred (e.g., BICSI TECH, Corning TS-LAN500).
- Strong customer/client service orientation with effective communication and interpersonal skills.
- Valid driver's license and ability to safely drive company vehicles.
PHYSICAL REQUIREMENTS:
- Ability to frequently exert force equivalent to lifting up to approximately 50 pounds and occasionally up to 100 pounds.
- Clarity of vision at 20 inches or less and more than 20 inches, and ability to adjust focus.
- Three-dimensional vision, ability to judge distances and spatial relationships.
- Ability to identify colors and give and receive information through speaking and listening skills.
- Regular requirements to sit, use hands and fingers, handle objects, tools, or controls; and reach with hands and arms.
- Frequent need to stand and walk; occasional need to climb, balance, stoop, kneel, crouch, or bend
The EOS pay range for this job is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, experience, education, knowledge, skills, and abilities, as well as internal equity, market data, or other laws.
EOS is committed to creating a diverse and inclusive work environment and is proud to be an equal opportunity employer. We invite you to consider opportunities at EOS regardless of your gender; gender identity; gender reassignment; age; religious or similar philosophical belief; race; national origin; political opinion; sexual orientation; disability; marital or civil partnership status or other non-merit factor.
#IND
#LI-ONSITE
Ready to apply?
Apply to EOS
Data Center Repair Technician
Share this job
WHO WE ARE:
EOS IT Solutions is a Global Technology and Logistics company, providing Collaboration and Business IT Support services to some of the world’s largest industry leaders, delivering forward-thinking solutions based on multi-domain architecture. Customer satisfaction and commitment to superior quality of service are our top business priorities, along with investing in and supporting our partners and employees. We are a true International IT provider and are proud to deliver our services through global simplicity with trusted transparency.
This position involves rotational shifts to support 24/7/365 operations.
This position involves traveling LOCALLY to multiple sites to support Data Center Infrastructure & Cloud operations
WHAT YOU WILL DO:
We are seeking a dedicated Data Center Repair Technician to join our infrastructure engineering team. This role is focused on the physical repair and maintenance of data center hardware, including servers, switches, routers, and related components.
KEY RESPONSIBILITIES:
- Perform hands-on repairs and replacement of defective hardware components in data center equipment, including power supplies, fans, and network cards.
- Manage the lifecycle of hardware components, from installation and troubleshooting to decommissioning and recycling.
- Conduct physical inspections and routine maintenance on data center equipment to ensure operational reliability.
- Oversee the inventory management of spare parts and hardware components, ensuring availability for repairs and upgrades.
- Collaborate with technical teams to coordinate replacement activities and minimize downtime during hardware failures.
- Document repair activities, maintain accurate records of maintenance logs, and update system configurations as necessary.
- Execute basic physical layer troubleshooting, including cable and port testing, to ensure connectivity and performance standards.
- Support the implementation of new hardware installations and the physical setup of network and server infrastructure.
- Participate in emergency response teams to address urgent hardware issues
ESSENTIAL CRITERIA:
- Technical diploma or certification in electronics, computer hardware, or a related field.
- Proven track record of repairing and maintaining IT and network hardware in a data center environment.
- Familiarity with hardware from Cisco, Juniper, Arista, and x86 servers is highly preferred.
- Strong organizational skills with the ability to manage multiple tasks and prioritize work effectively.
- Excellent problem-solving skills and the capacity to perform well in a fast-paced environment.
- Valid driver’s license and ability to handle physical requirements of the job including lifting equipment up to 50 pounds.
PHYSICAL REQUIREMENTS:
- Ability to lift and maneuver heavy equipment, up to approximately 50 pounds, and occasionally up to 100 pounds.
- Dexterity to manage small and complex components during hardware maintenance.
- Frequent standing, bending, and moving within confined spaces in the data center.
- Ability to work in various environmental conditions, including areas with elevated temperatures and noise levels.
EOS BENEFITS:
At EOS IT Solutions, we are committed to supporting the well-being and success of our team. Our comprehensive benefits package includes:
- Health, Vision, and Dental Insurance starting the 1st of the month after your start date.
- 10 Days of Paid Time Off (PTO) annually
- Occasional overtime and bonus opportunities
- 12 Paid Holidays
- 6 Sick Days (available after 90 days of employment)
- 401(k) Retirement Plan with a $2,500 company match (available after 90 days of employment)
The EOS pay range for this job is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, experience, education, knowledge, skills, and abilities, as well as internal equity, market data, or other laws.
EOS is committed to creating a diverse and inclusive work environment and is proud to be an equal opportunity employer. We invite you to consider opportunities at EOS regardless of your gender; gender identity; gender reassignment; age; religious or similar philosophical belief; race; national origin; political opinion; sexual orientation; disability; marital or civil partnership status or other non-merit factor.
#IND
#LI-Onsite
Ready to apply?
Apply to EOS
WHO WE ARE:
EOS IT Solutions is a Global Technology and Logistics company, providing Collaboration and Business IT Support services to some of the world’s largest industry leaders, delivering forward-thinking solutions based on multi-domain architecture. Customer satisfaction and commitment to superior quality of service are our top business priorities, along with investing in and supporting our partners and employees. We are a true International IT provider and are proud to deliver our services through global simplicity with trusted transparency.
The pay range of this role is up to $36.06 for day shift & up to $40.87 for night shift
This position involves rotational shifts to support 24/7/365 operations.
This position involves traveling LOCALLY to multiple sites to support Data Center Infrastructure & Cloud operations
WHAT YOU WILL DO:
We are seeking a dedicated Data Center Repair Technician to join our infrastructure engineering team. This role is focused on the physical repair and maintenance of data center hardware, including servers, switches, routers, and related components.
KEY RESPONSIBILITIES:
- Perform hands-on repairs and replacement of defective hardware components in data center equipment, including power supplies, fans, and network cards.
- Manage the lifecycle of hardware components, from installation and troubleshooting to decommissioning and recycling.
- Conduct physical inspections and routine maintenance on data center equipment to ensure operational reliability.
- Oversee the inventory management of spare parts and hardware components, ensuring availability for repairs and upgrades.
- Collaborate with technical teams to coordinate replacement activities and minimize downtime during hardware failures.
- Document repair activities, maintain accurate records of maintenance logs, and update system configurations as necessary.
- Execute basic physical layer troubleshooting, including cable and port testing, to ensure connectivity and performance standards.
- Support the implementation of new hardware installations and the physical setup of network and server infrastructure.
- Participate in emergency response teams to address urgent hardware issues
ESSENTIAL CRITERIA:
- Technical diploma or certification in electronics, computer hardware, or a related field.
- Proven track record of repairing and maintaining IT and network hardware in a data center environment.
- Familiarity with hardware from Cisco, Juniper, Arista, and x86 servers is highly preferred.
- Strong organizational skills with the ability to manage multiple tasks and prioritize work effectively.
- Excellent problem-solving skills and the capacity to perform well in a fast-paced environment.
- Valid driver’s license and ability to handle physical requirements of the job including lifting equipment up to 50 pounds.
PHYSICAL REQUIREMENTS:
- Ability to lift and maneuver heavy equipment, up to approximately 50 pounds, and occasionally up to 100 pounds.
- Dexterity to manage small and complex components during hardware maintenance.
- Frequent standing, bending, and moving within confined spaces in the data center.
- Ability to work in various environmental conditions, including areas with elevated temperatures and noise levels.
EOS BENEFITS:
At EOS IT Solutions, we are committed to supporting the well-being and success of our team. Our comprehensive benefits package includes:
- Health, Vision, and Dental Insurance starting the 1st of the month after your start date.
- 10 Days of Paid Time Off (PTO) annually
- Occasional overtime and bonus opportunities
- 12 Paid Holidays
- 6 Sick Days (available after 90 days of employment)
- 401(k) Retirement Plan with a $2,500 company match (available after 90 days of employment)
The EOS pay range for this job is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, experience, education, knowledge, skills, and abilities, as well as internal equity, market data, or other laws.
EOS is committed to creating a diverse and inclusive work environment and is proud to be an equal opportunity employer. We invite you to consider opportunities at EOS regardless of your gender; gender identity; gender reassignment; age; religious or similar philosophical belief; race; national origin; political opinion; sexual orientation; disability; marital or civil partnership status or other non-merit factor.
#IND
#LI-Onsite
Ready to apply?
Apply to EOS
OUR COMPANY:
EOS IT Solutions is a Global Technology and Logistics company, providing Collaboration and Business IT Support services to some of the world’s largest industry leaders, delivering forward-thinking solutions based on multi-domain architecture. Customer satisfaction and commitment to superior quality of service are our top business priorities, along with investing in and supporting our partners and employees.
We are a true International IT provider and are proud to deliver our services through global simplicity with trusted transparency.
WHAT YOU WILL DO:
We are seeking a highly skilled and hands-on Data Center Repair Manager (Breakfix) to oversee and support hardware repair and troubleshooting operations within our data center environments. This role requires deep technical expertise in diagnosing and resolving hardware and network issues, executing repairs, and leading a team of technicians in delivering high-quality, SLA-driven support. The ideal candidate will be proficient in using Command Line Interfaces (CLI) for diagnostics, managing escalations, and ensuring the consistent delivery of breakfix services across a range of server, storage, and network hardware platforms.
Pay rate for day shift is up to $85K and night shift is up to $95k.
This position involves rotational shifts to support 24/7/365 operations.
KEY RESPONSIBILITIES:
- Lead Network support and repair operations across server, storage, and network hardware platforms, ensuring timely and effective resolution of hardware failures.
- Perform advanced diagnostics using CLI tools (e.g., Cisco IOS, NX-OS, Linux shell) to identify and resolve system and network issues.
- Oversee physical hardware repair, including component-level replacements (e.g., drives, memory, NICs, PSUs, fans, motherboards).
- Troubleshoot Layer 1–3 network issues, including port failures, link flaps, and misconfigurations.
- Coordinate with OEM vendors for RMA processes, part replacements, and warranty claims.
- Maintain and update documentation for incident resolution, root cause analysis, and repair procedures.
- Manage ticket queues and ensure SLA adherence through effective prioritization and escalation.
- Provide technical leadership and mentorship to junior technicians, ensuring adherence to best practices and safety protocols.
- Collaborate with cross-functional teams to support infrastructure upgrades, migrations, and maintenance windows.
- Ensure compliance with MOPs and CMOPs, and contribute to their development and continuous improvement.
ESSENTIAL CRITERIA:
- Associate degree or higher in a technical discipline or equivalent hands-on experience in data center operations or IT support.
- 5+ years of experience in breakfix support, hardware diagnostics, and repair in enterprise environments.
- Strong proficiency with CLI-based tools and environments (e.g., Cisco CLI, Linux/Unix shell, iDRAC, iLO).
- Demonstrated experience in troubleshooting and repairing server, storage, and network hardware.
- Familiarity with network protocols and tools (e.g., ping, traceroute, netstat, SNMP, syslog).
- Excellent problem-solving skills and ability to work under pressure in high-availability environments.
- Strong communication and leadership skills with a customer-focused mindset.
- Valid driver’s license and ability to travel between data center sites as needed.
DESIRABLE CRITERIA:
- Industry certifications such as CompTIA Server+, Cisco CCNA, Dell EMC, or equivalent vendor-specific credentials.
- Experience with ticketing systems (e.g., ServiceNow, Remedy) and asset management platforms.
- Familiarity with scripting for automation (e.g., Bash, Python) is a plus.
- Experience working in a 24/7 operational environment with on-call responsibilities.
PHYSICAL REQUIREMENTS:
- Ability to frequently exert force equivalent to lifting up to approximately 50 pounds and occasionally up to 100 pounds.
- Clarity of vision at 20 inches or less and more than 20 inches, and ability to adjust focus.
- Three-dimensional vision, ability to judge distances and spatial relationships.
- Ability to identify colors and give and receive information through speaking and listening skills.
- Regular requirements to sit, use hands and fingers, handle objects, tools, or controls; and reach with hands and arms.
- Frequent need to stand and walk; occasional need to climb, balance, stoop, kneel, crouch, or bend.
EOS BENEFITS:
At EOS IT Solutions, we are committed to supporting the well-being and success of our team. Our comprehensive benefits package includes:
- Health, Vision, and Dental Insurance starting the 1st of the month after your start date.
- Meals, snacks, drinks, and desserts provided
- 10 Days of Paid Time Off (PTO) annually
- 12 Paid Holidays
- 6 Sick Days (available after 90 days of employment)
- 401(k) Retirement Plan with a $2,500 company match (available after 90 days of employment)
The EOS pay range for this job is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, experience, education, knowledge, skills, and abilities, as well as internal equity, market data, or other laws.
EOS is committed to creating a diverse and inclusive work environment and is proud to be an equal opportunity employer. We invite you to consider opportunities at EOS regardless of your gender; gender identity; gender reassignment; age; religious or similar philosophical belief; race; national origin; political opinion; sexual orientation; disability; marital or civil partnership status or other non-merit factor.
#LI-ONSITE
#IND
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Infrastructure Repair Technician - Data Center
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OUR COMPANY:
We are a true International IT provider and are proud to deliver our services through global simplicity with trusted transparency.
WHAT YOU’LL DO:
We are seeking an Infrastructure Repair Technician to join our data center operations team. This role is focused on the physical repair and maintenance of data center hardware, including servers, switches, routers, and related components. The ideal candidate will have hands-on experience with hardware from leading vendors such as Cisco, Juniper, Arista, and x86 server platforms.
KEY RESPONSIBILITIES:
- Perform hands-on repairs and replacement of defective hardware components in data center equipment, including power supplies, fans, and network cards.
- Manage the lifecycle of hardware components, from installation and troubleshooting to decommissioning and recycling.
- Conduct physical inspections and routine maintenance on data center equipment to ensure operational reliability.
- Oversee the inventory management of spare parts and hardware components, ensuring availability for repairs and upgrades.
- Collaborate with technical teams to coordinate replacement activities and minimize downtime during hardware failures.
- Document repair activities, maintain accurate records of maintenance logs, and update system configurations as necessary.
- Execute basic physical layer troubleshooting, including cable and port testing, to ensure connectivity and performance standards.
- Support the implementation of new hardware installations and the physical setup of network and server infrastructure.
- Participate in emergency response teams to address urgent hardware issues
- 4 Rotational shifts, for 24/7/365 service (8 to 10 hr. shifts; 3 to 4 days per week; 2 to 3 days off)
ESSENTIAL CRITERIA:
- Technical diploma or certification in electronics, computer hardware, or a related field.
- Proven track record of repairing and maintaining IT and network hardware in a data center environment.
- Familiarity with hardware from Cisco, Juniper, Arista, and x86 servers is highly preferred.
- Strong organizational skills with the ability to manage multiple tasks and prioritize work effectively.
- Excellent problem-solving skills and the capacity to perform well in a fast-paced environment.
- Valid driver’s license and ability to handle physical requirements of the job including lifting equipment up to 50 pounds.
PHYSICAL REQUIREMENTS:
- Ability to lift and maneuver heavy equipment, up to approximately 50 pounds, and occasionally up to 100 pounds.
- Dexterity to manage small and complex components during hardware maintenance.
- Frequent standing, bending, and moving within confined spaces in the data center.
- Ability to work in various environmental conditions, including areas with elevated temperatures and noise levels.
The EOS pay range for this job is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, experience, education, knowledge, skills, and abilities, as well as internal equity, market data, or other laws.
EOS is committed to creating a diverse and inclusive work environment and is proud to be an equal opportunity employer. We invite you to consider opportunities at EOS regardless of your gender; gender identity; gender reassignment; age; religious or similar philosophical belief; race; national origin; political opinion; sexual orientation; disability; marital or civil partnership status or other non-merit factor.
#LI-ONSITE
Ready to apply?
Apply to EOS
Data Center Repair Lead
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OUR COMPANY:
EOS IT Solutions is a Global Technology and Logistics company, providing Collaboration and Business IT Support services to some of the world’s largest industry leaders, delivering forward-thinking solutions based on multi-domain architecture. Customer satisfaction and commitment to superior quality of service are our top business priorities, along with investing in and supporting our partners and employees.
We are a true International IT provider and are proud to deliver our services through global simplicity with trusted transparency.
WHAT YOU WILL DO:
We are seeking a highly skilled and hands-on Data Center Repair Manager (Breakfix) to oversee and support hardware repair and troubleshooting operations within our data center environments. This role requires deep technical expertise in diagnosing and resolving hardware and network issues, executing repairs, and leading a team of technicians in delivering high-quality, SLA-driven support. The ideal candidate will be proficient in using Command Line Interfaces (CLI) for diagnostics, managing escalations, and ensuring the consistent delivery of breakfix services across a range of server, storage, and network hardware platforms.
Pay rate for day shift is up to $90k and night shift is up to $100k.
This position involves rotational shifts to support 24/7/365 operations.
This role may require up to 10% travel domestically and internationally.
KEY RESPONSIBILITIES:
- Lead breakfix operations across server, storage, and network hardware platforms, ensuring timely and effective resolution of hardware failures.
- Perform advanced diagnostics using CLI tools (e.g., Cisco IOS, NX-OS, Linux shell) to identify and resolve system and network issues.
- Oversee physical hardware repair, including component-level replacements (e.g., drives, memory, NICs, PSUs, fans, motherboards).
- Troubleshoot Layer 1–3 network issues, including port failures, link flaps, and misconfigurations.
- Coordinate with OEM vendors for RMA processes, part replacements, and warranty claims.
- Maintain and update documentation for incident resolution, root cause analysis, and repair procedures.
- Manage ticket queues and ensure SLA adherence through effective prioritization and escalation.
- Provide technical leadership and mentorship to junior technicians, ensuring adherence to best practices and safety protocols.
- Collaborate with cross-functional teams to support infrastructure upgrades, migrations, and maintenance windows.
- Ensure compliance with MOPs and CMOPs, and contribute to their development and continuous improvement.
ESSENTIAL CRITERIA:
- Associate degree or higher in a technical discipline or equivalent hands-on experience in data center operations or IT support.
- 5+ years of experience in breakfix support, hardware diagnostics, and repair in enterprise environments.
- Strong proficiency with CLI-based tools and environments (e.g., Cisco CLI, Linux/Unix shell, iDRAC, iLO).
- Demonstrated experience in troubleshooting and repairing server, storage, and network hardware.
- Familiarity with network protocols and tools (e.g., ping, traceroute, netstat, SNMP, syslog).
- Excellent problem-solving skills and ability to work under pressure in high-availability environments.
- Strong communication and leadership skills with a customer-focused mindset.
- Valid driver’s license and ability to travel between data center sites as needed.
DESIRABLE CRITERIA:
- Industry certifications such as CompTIA Server+, Cisco CCNA, Dell EMC, or equivalent vendor-specific credentials.
- Experience with ticketing systems (e.g., ServiceNow, Remedy) and asset management platforms.
- Familiarity with scripting for automation (e.g., Bash, Python) is a plus.
- Experience working in a 24/7 operational environment with on-call responsibilities.
PHYSICAL REQUIREMENTS:
- Ability to frequently exert force equivalent to lifting up to approximately 50 pounds and occasionally up to 100 pounds.
- Clarity of vision at 20 inches or less and more than 20 inches, and ability to adjust focus.
- Three-dimensional vision, ability to judge distances and spatial relationships.
- Ability to identify colors and give and receive information through speaking and listening skills.
- Regular requirements to sit, use hands and fingers, handle objects, tools, or controls; and reach with hands and arms.
- Frequent need to stand and walk; occasional need to climb, balance, stoop, kneel, crouch, or bend.
EOS BENEFITS:
At EOS IT Solutions, we are committed to supporting the well-being and success of our team. Our comprehensive benefits package includes:
- Health, Vision, and Dental Insurance starting the 1st of the month after your start date.
- Meals, snacks, drinks, and desserts provided
- 10 Days of Paid Time Off (PTO) annually
- 12 Paid Holidays
- 6 Sick Days (available after 90 days of employment)
- 401(k) Retirement Plan with a $2,500 company match (available after 90 days of employment)
The EOS pay range for this job is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, experience, education, knowledge, skills, and abilities, as well as internal equity, market data, or other laws.
EOS is committed to creating a diverse and inclusive work environment and is proud to be an equal opportunity employer. We invite you to consider opportunities at EOS regardless of your gender; gender identity; gender reassignment; age; religious or similar philosophical belief; race; national origin; political opinion; sexual orientation; disability; marital or civil partnership status or other non-merit factor.
#LI-ONSITE
#IND
Ready to apply?
Apply to EOS