OUR COMPANY:

EOS IT Solutions is a Global Technology and Logistics company, providing Collaboration and Business IT Support services to some of the world’s largest industry leaders, delivering forward-thinking solutions based on multi-domain architecture. Customer satisfaction and commitment to superior quality of service are our top business priorities, along with investing in and supporting our partners and employees.

We are a true International IT provider and are proud to deliver our services through global simplicity with trusted transparency.

WHAT YOU WILL DO: 

EOS IT Solutions is seeking highly skilled and adaptable Data Center Surge Technicians to join a centralized travel team supporting data center operations across North America.

This team is deployed to support new site turn-ups, large-scale infrastructure deployments, SLA recovery efforts, and critical operational gaps. Technicians are expected to operate in fast-paced, high-pressure environments and deliver immediate impact with minimal onboarding.

Deployment Scope

Surge Technicians are deployed based on business need, including:

• New data center builds, expansions, and site turn-ups 
• High-volume deployment events (rack lands, infrastructure scaling) 
• SLA recovery scenarios (backlog reduction, performance stabilization) 
• Temporary coverage for staffing gaps or critical skill shortages 

KEY RESPONSIBILITIES:

Deployment & Infrastructure Execution

• Execute high-volume rack and stack deployments in live and non-live environments 
• Install, terminate, and manage fiber (single-mode and multi-mode) and copper cabling systems
• Perform fiber splicing, cleaning, testing, and troubleshooting, including OTDR testing and fault isolation 
• Support physical infrastructure builds including cable routing, ladder racking, and power distribution 
• Read and validate port maps, rack elevations, and infrastructure designs 

Repair & Break/Fix Operations

• Diagnose and repair hardware issues across servers, switches, and network components 
• Replace defective components (PSUs, NICs, fans, etc.) with minimal disruption 
• Execute live service swaps and support production environments under SLA constraints 
• Perform physical layer troubleshooting (ports, cabling, connectivity) 

Operational Execution & Accountability

• Rapidly integrate into new sites and contribute within 24–72 hours of arrival
• Follow MOPs, CMOPs, and safety protocols with strict adherence 
• Accurately document work through ticketing systems and operational logs 
• Support both planned deployment work and reactive break/fix scenarios
• Operate effectively in client-facing environments with high visibility and accountability

Performance Expectations

• Deliver measurable output aligned to deployment targets, ticket closure rates, and SLA performance
• Maintain high quality and accuracy with minimal rework 
• Adapt quickly to new environments, teams, and operating conditions 
• Demonstrate strong ownership, reliability, and consistency across deployments 

Travel & Deployment Expectations (Critical)

• Ability to mobilize within 24–48 hours of notice
• Willingness to travel 70–90% of the time across multiple U.S. locations 
• Ability to support extended deployments (2–4+ weeks or longer) based on business demand 
• Comfortable working and living in hotel-based environments for extended periods
• Flexibility to work day/night shifts, overtime, and weekends during surge events 

This role is best suited for individuals who prefer dynamic, travel-intensive work environments over fixed-site assignments.

ESSENTIAL CRITERIA:

• 2–5+ years of hands-on experience in data center operations, infrastructure deployment, or break/fix repair
• Strong experience with rack and stack, cabling, and hardware installation
• Proven experience with fiber (splicing strongly preferred, OTDR testing, troubleshooting)
• Familiarity with Cisco, Juniper, Arista, and x86 server hardware
• Experience with low voltage systems and industry standards (BICSI, ANSI, EIA/TIA)
• Ability to read technical diagrams, port maps, and infrastructure documentation 

Tools & Systems Exposure

• Experience with ticketing/workflow systems (e.g., ServiceNow or equivalent) 
• Familiarity with infrastructure documentation, inventory, and asset management systems
• Ability to operate within client-specific tools, dashboards, and reporting environments 

Success Profile (Behavioral & Leadership Traits)

• Thrives in fast-paced, ambiguous environments with minimal direction 
• Strong ownership mindset; takes initiative and drives work to completion 
• Calm under pressure; able to prioritize and execute in high-stress situations 
• Team-oriented with a no-ego, “get it done” mentality
• Strong communication skills across technical teams, leadership, and client stakeholders 
• Highly reliable and accountable; trusted to represent EOS in client-facing environments

Physical Requirements

• Ability to lift and move equipment up to 50 lbs regularly and up to 100 lbs occasionally
• Ability to work in confined spaces, stand for extended periods, and operate in varying environmental conditions 
• Manual dexterity to handle small and complex components 

Additional Requirements

• Valid driver’s license and ability to travel 
• Willingness to complete background checks and client-specific onboarding requirements 
• Commitment to safety, quality, and operational excellence 

Why This Role Matters

This team is critical to EOS’s ability to support rapid growth, large-scale deployments, and high-priority operational needs across its data center footprint. Surge Technicians are trusted to step into complex environments and deliver results immediately, ensuring service continuity and client success.

EOS BENEFITS:

At EOS IT Solutions, we are committed to supporting the well-being and success of our team. Our comprehensive benefits package includes:

• $250/week Travel Bonus
• Health, Vision, and Dental Insurance starting the 1st of the month after your start date. 
• 10 Days of Paid Time Off (PTO) annually
• Occasional overtime and bonus opportunities
• 12 Paid Holidays
• 6 Sick Days (available after 90 days of employment)
• 401(k) Retirement Plan with a $2,500 company match (available after 90 days of employment)

The EOS pay range for this job is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, experience, education, knowledge, skills, and abilities, as well as internal equity, market data, or other laws. 

EOS is committed to creating a diverse and inclusive work environment and is proud to be an equal opportunity employer. We invite you to consider opportunities at EOS regardless of your gender; gender identity; gender reassignment; age; religious or similar philosophical belief; race; national origin; political opinion; sexual orientation; disability; marital or civil partnership status or other non-merit factor. 

OUR COMPANY:

EOS IT Solutions is a Global Technology and Logistics company, providing Collaboration and Business IT Support services to some of the world’s largest industry leaders, delivering forward-thinking solutions based on multi-domain architecture. Customer satisfaction and commitment to superior quality of service are our top business priorities, along with investing in and supporting our partners and employees.

We are a true International IT provider and are proud to deliver our services through global simplicity with trusted transparency.

Role Overview

EOS IT Solutions is seeking experienced Surge Lead Technicians to lead mobile deployment teams supporting data center operations across North America.

This role is responsible for on-site leadership during deployments, ensuring work is structured, prioritized, and executed effectively from day one. Surge Leads are expected to step into new or underperforming environments, quickly establish control, and drive measurable progress across both deployment and repair activities.

Travel & Compensation:
This position requires frequent travel to project sites and data centers. Candidates who enjoy traveling and working in different environments will thrive in this role. To recognize the commitment, we offer a $250 weekly travel bonus, paid in addition to base wages.

Deployment Scope

Surge Leads are deployed to:

• New site turn-ups and infrastructure builds
• High-volume deployment events (rack lands, expansions)
• SLA recovery and backlog stabilization
• Sites requiring immediate operational structure or leadership support

What You Will Do

On-Site Leadership & Execution

• Lead teams of 4–10 technicians during deployments
• Establish immediate structure, priorities, and work allocation upon arrival
• Balance and direct efforts across:
• Ticket-based work (SLA-driven)
• Project-based work (deployments, builds)
• Ensure technicians are productive within 24–72 hours of deployment

Operational Control

• Assess site conditions quickly and identify:
• Backlogs
• Resource gaps
• Process breakdowns
• Implement clear execution plans to stabilize performance
• Track daily progress against:
• Ticket closure
• Deployment volumes
• SLA adherence

Client & Stakeholder Interface

• Act as on-the-ground point of contact for:
• SDMs
• Site leadership
• Client stakeholders (e.g., Meta)
• Provide clear, concise updates on:
• Progress
• Risks
• Resource needs

Technical Oversight

• Provide hands-on support as needed across:
• Rack and stack
• Fiber installation, troubleshooting, and splicing
• Break/fix and hardware repair
• Ensure work meets quality, safety, and operational standards

Team Leadership

• Set expectations for performance, accountability, and behavior
• Coach and redirect technicians in real time
• Address performance issues quickly and escalate when needed

Travel & Deployment Expectations (Critical)

• Ability to mobilize within 24–48 hours of notice
• Willingness to travel 70–90% of the time
• Support extended deployments (2–4+ weeks or longer)
• Comfortable operating in hotel-based environments
• Flexible to work variable shifts, overtime, and weekends

Performance Expectations

• Establish operational control within 24–48 hours of arrival
• Drive measurable improvements in:
• SLA performance
• Backlog reduction
• Deployment throughput
• Maintain high standards of quality and execution
• Deliver clear, consistent communication to leadership

What You Bring (Technical + Leadership)

Technical

• 4–8+ years in data center operations, deployments, or repair
• Strong experience across:
• Rack and stack
• Fiber (splicing strongly preferred, OTDR testing)
• Break/fix operations
• Ability to troubleshoot across infrastructure quickly and independently

Leadership

• Proven experience leading teams in fast-paced or high-pressure environments
• Ability to create structure in ambiguous situations
• Strong decision-making and prioritization skills
• Effective communicator across technical teams and leadership

Success Profile

• High ownership; takes control without waiting for direction
• Calm under pressure; able to lead through chaos
• Direct, clear communicator
• Team-first mindset with strong accountability
• Comfortable being the “responsible person” onsite

Physical Requirements

• Ability to lift and move equipment up to 50 lbs regularly and up to 100 lbs occasionally
• Ability to work in confined spaces, stand for extended periods, and operate in varying environmental conditions 
• Manual dexterity to handle small and complex components

Why This Role Matters

Surge Leads are critical to ensuring deployments are executed effectively and consistently across EOS data center operations. This role directly impacts performance, client confidence, and operational scalability.

The EOS pay range for this job is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, experience, education, knowledge, skills, and abilities, as well as internal equity, market data, or other laws. 

EOS is committed to creating a diverse and inclusive work environment and is proud to be an equal opportunity employer. We invite you to consider opportunities at EOS regardless of your gender; gender identity; gender reassignment; age; religious or similar philosophical belief; race; national origin; political opinion; sexual orientation; disability; marital or civil partnership status or other non-merit factor.