WHO WE ARE:
EOS IT Solutions is a Global Technology and Logistics company, providing Collaboration and Business IT Support services to some of the world’s largest industry leaders, delivering forward-thinking solutions based on multi-domain architecture. Customer satisfaction and commitment to superior quality of service are our top business priorities, along with investing in and supporting our partners and employees.

We are a true International IT provider and are proud to deliver our services through global simplicity with trusted transparency.

•  Own the implementation and support of AV technologies for deployment projects globally.
• Work closely with architects, engineers, and AV integrators to design, automate, and deploy solutions that align with company standards.
• Develop and manage scripts, tools, and automation pipelines for provisioning and managing AV systems. 
• Analyze, test, install, document, and support audio/video over IP solutions in a global, converged network environment.
• Create and maintain Standard Operating Procedures (SOPs) to support AV operations and upgrades in production. 
• Produce scopes of work, documentation (including AV schematics), and vendor communications for new AV installations or retrofits. 
•  Identify and recommend new technologies or automation strategies to improve scalability and efficiency. 
• Maintain detailed documentation of deployed AV configurations, including change history and versioning. 
• Lead or assist in root cause analysis and long-term resolution of AV issues; mentor junior engineers in troubleshooting and automation techniques.
• Develop and manage project timelines, resource estimates, and product refresh schedules. 
• Serve as Tier 3 support for complex AV issues and escalations in production environments. 
• Travel up to 20% for deployments, testing, and operational support. 

WHAT YOU'LL NEED TO SUCCEED:

•  Bachelor’s degree in IT, Engineering, or equivalent experience. 
• QSC Q-SYS certification and strong familiarity with QSC programming and control logic. 
• 4+ years in a corporate IT or AV integration environment, with at least 3 years working directly with commercial AV systems. 
• Proficient in supporting video conferencing platforms such as Google Meet, Zoom, Logitech, and Neat. 
• Programming and automation experience (e.g., Python, Ansible, PowerShell) to build tools and automate repetitive AV tasks. 
• Strong understanding of AV over IP technologies and networking fundamentals. 
• Experience with AV control system logic and user interface design is a plus. 
• Comfortable adapting to change and working in fast-paced, evolving environments. 
• Excellent problem-solving and analytical skills, with attention to detail and a proactive mindset. 
• Skilled in breaking down complex issues into actionable solutions. 
• Strong verbal and written communication skills; capable of translating technical concepts for diverse audiences. 
• Self-starter with a passion for innovation, automation, and continuous improvement. 
• Bonus: Experience supporting live production events or hybrid broadcast-style setups.