General Summary

The Loan Originator Assistant (LOA) is a key front-line sales support branch employee with direct communication with Clients and Realtors. The LOA is responsible for assisting with loan files and providing administrative support functions to assigned Originators or managers within the branch. The LOA should project an outgoing personality and can self-motivate toward results. This position may also provide an opportunity to become a licensed loan originator, which includes completing additional state licensing requirements.

Duties and Responsibilities

The primary job duties and responsibilities of this position include but are not limited to:

• Facilitate the completion of loan applications, coordinate collection of documentation including credit reports, run DU/LP/AUS, prepare loan files for processing, and send closing cost worksheet to borrowers
• Coordinate discussions between the Loan Originator, referral partners, and clients as a primary contact throughout the lifecycle of the loan process, and arrange meetings to ensure any follow-up actions are completed
• Promote Envoy's products to Real Estate Agents, Home Buyers, leads, and referral sources while tracking and managing follow ups
• Assist Loan Processor with putting scenarios together for prospective clients (researching client scenarios with underwriting and investor guidelines)
• Assist with call backs to prospects that require a phone consult prior to a face to face or virtual meeting
• Assist in managing a pipeline consisting of conventional, FHA, VA, and USDA loans, along with 203K and reverse mortgage products
• Request and gather relevant information/documents from the borrower to complete the application, its structure and all loan disclosures
• Follow up and respond to customer and in-house inquiries on transactions to offer superior customer service
• Enter loan applications into Loan Origination System (LOS) and assign to Originator/LOA
• Review all loan package paperwork checking for inconsistencies, omissions, and inaccurate income calculations, reporting any errors to the Originator
• Call and obtain conditions from borrowers and Realtors to clear conditions, as necessary
• Review documents and entire loan files and work to prevent problems by highlighting deficiencies
• Monitor the process and communicate effectively with the borrower and all other parties to the transaction on the status of the loan
• Understand and research investor guidelines and stay up to date on program changes that effect the processing or originating of loans in pipeline
• Submit complete files to processing based on Investor and/or AUS requirements
• Communicate loan approval by sending pre-approval/commitment letters to all parties involved in transaction
• Responsible for periodic status calls to all parties involved in transaction (Clients, Realtors, Builder, etc.)
• Send out correspondence -- Thank you cards, Closing Cost Calculators, etc.
• Order Appraisals and 3rd party services (VOE, Title, certifications, and related documents to create loan packages for processing
• Coordinate Closing details with Client -- Final Payment, rate, Cash to Close, etc.
• Review all closing statements, compare to signed loan estimate worksheet before signings and correct discrepancies
• Review & create disclosure and re-disclosure packages and deliver to the borrower
• Deliver appraisals and/or property valuations to the borrower and document proof of receipt
• Facilitate timely Closings by working directly with the Title Company and customer to schedule
• Develop complete knowledge of Envoy's products, systems, and competitive advantages
• Become familiar with Envoy's process, policies, and procedures
• Maintain regular attendance and able to work in the office Monday-Friday during regular office hours, plus potential overtime, as necessary
• General clerical and phone support, as needed.
• Additional duties as assigned

Under no circumstances will the Loan Originator Assistant engage in any of the following tasks:

• Quoting rates
• Offering or negotiating the terms of a mortgage loan
• Taking a mortgage loan application
• Any other activities that require a Loan Originator License

Qualifications

• High school diploma or equivalent, Bachelor's degree is a plus
• 1+ years of experience as a LOA/Loan Partner preferred
• Knowledge of Microsoft Excel, Word, and Outlook
• Ability to learn, or have past in-depth experience, in a customer facing role
• Ability to analyze issues and create effective resolutions, while managing multiple projects concurrently
• Ability to process, organize and interpret large amounts of data, which reflects loan files
• Excellent customer service skills and adept at working in a team environment
• Must be a self-starter who is reliable, detail oriented with the ability to resolve issues
• Exceptional follow-up, time management, interpersonal, and verbal and written communication skills
• Willingness to learn, self- motivated, social media savvy and a forward thinker

Physical Requirements

• The employee must occasionally lift and/or move up to 25 pounds
• Specific vision abilities required by this job include close vision
• While performing the duties of this job, the employee is regularly required to sit, use hands to finger, handle, or feel; reach with hands and arms; and talk or hear
• The employee is occasionally required to stand; walk; climb or balance and stoop, kneel, crouch or crawl