About Enterpret 

Enterpret is at the forefront of AI-native applications, unlocking the power of customer feedback for businesses. We centralize feedback from every channel and transform it into actionable insights that drive customer-centric decisions for teams at the world's leading companies like Perplexity, Notion, Canva, and Figma. Backed by investors such as Kleiner Perkins and Peak XV, we're redefining how businesses understand and act on the voice of their customers.

Read more about our team, core values, and operating principles - here.

What You’ll Do ?

• Build and scale core backend systems that power our customer feedback intelligence platform.
• Take ambiguous product problems and turn them into clear backend systems with strong data and correctness guarantees.
• Own critical system decisions around data models, event flows, and service boundaries.
• Build and harden ML and NLP infrastructure so features work reliably in real customer environments.
• Balance speed, cost, and long-term system health while shipping continuously.
• Instrument systems deeply to detect failures early and learn from production behaviour.
• Influence technical direction by identifying leverage points and proposing platform-level improvements.

What It Takes ?

• 1-3 years in software engineering, with a proven record of building and shipping reliable systems
• Proven ability to design and ship backend systems that operate at scale and stay reliable in production.
• Strong systems thinking: you reason clearly about data models, boundaries, failure modes, and tradeoffs.
• Track record of owning complex projects end to end, from problem framing to production impact.
• Comfort working in ambiguity and making decisions with incomplete information.
• Depth in at least one core backend or infra area and the ability to go deep when things break.
• High engineering judgment: you know when to move fast and when to slow down.
• Strong product sense: you understand how technical decisions affect users and business outcomes.
• Obsession with quality, correctness, and long-term maintainability.
• Ability to influence and raise the bar through code, reviews, and mentorship.
• Bias toward action, learning, and continuous improvement.

Why Enterpret?

• High Impact: Build foundational systems at an early-stage startup where every line of code matters.

• Ownership: End-to-end responsibility for features and systems.

• Complex Challenges: Work on state-of-the-art ML platforms, distributed infra, and real-time analytics.

• Growth: Learn and grow with a high-caliber team and expand into leadership or deep technical expertise.

• Culture: Open, collaborative, and values-driven environment with autonomy.

• Benefits: Competitive salary, equity, premium healthcare, and more.

What We Value ?

At Enterpret, we operate with a deep sense of ownership - we play for the team and do what it takes to win together. We care personally for our teammates while pushing each other with honest, actionable feedback. Above all, we approach everything with humility and a drive to keep learning and getting better.

Equal Opportunities

We are an equal opportunity employer. We ensure that none of our employees or prospective employees receives less favourable treatment as a result of age, sex, disability, marital status, colour, race, religion or ethnic origin. Equally we aim to ensure that no such employee is disadvantaged by terms and conditions of employment which cannot be justified.

About the job

Role: Founding Director of Product Marketing

Location: Remote, anywhere in the United States
Team: Marketing
Reports to: VP of Marketing
Stage: Series A, B2B SaaS

The Company

Enterpret is redefining how businesses understand and act on customer feedback. We’re building an AI-native platform that centralizes feedback from every source - surveys, reviews, support tickets, communities and turns it into clear, actionable insights that drive business growth.

We’re trusted by some of the world’s most customer-obsessed companies from Canva, Notion and Perplexity, and backed by top-tier investors like Kleiner Perkins, Canaan Partners and Peak XV Partners (previously known as Sequoia India). Our mission: to unlock the voice of the customer for every product team on the planet.

The Role

We’re looking for a Founding Director of Product Marketing who can turn strategic narrative into market momentum. You’ll work side by side with the VP of Marketing to shape Enterpret’s category story and bring it to life across launches, campaigns and enablement.

Your focus is to bridge strategy and execution by taking positioning, insights, and vision and translating them into messaging, content, and GTM programs that drive awareness, credibility and demand.

You’ll partner closely with the Growth Lead to fuel the inbound engine - ensuring every launch, message and piece of content aligns to how buyers search, learn, and convert.

This is a true 0→1 role. Our ICP, positioning, and category narrative are still being sharpened. We’re looking for someone who has done this work at an early-stage company and can help us build the foundation (and decision rules) that the entire business can scale on. This role is heavily enterprise-oriented, with complex sales cycles where sales enablement and category education matter.

This role is also for someone who wants to challenge their skills, who loves making ideas concrete and wants to leave fingerprints on how Enterpret becomes the category leader in this space.

Responsibilities

In this position, you will:

• Fuel inbound growth: Work with Growth to turn insights, launches, and thought leadership into campaigns, content, and programs that generate organic and earned demand. Shift our inbound engine from primarily competitive capture to category education, so buyers discover Enterpret earlier and make us their first call.
  
  
• Bring the category to life: Turn Enterpret’s vision into clear, differentiated stories that resonate across every market touchpoint. Internally, define and enforce decision rules (positioning, ICP, category POV) so the company speaks with one voice across Marketing, Sales, Product, and CS.
  
  
• Create a small set of marquee “category education” assets early (e.g., POV narrative, category guide, competitive story, proof-based messaging) and build a scalable content engine from there.
  
  
• Execute GTM launches: Lead product and feature launches end-to-end from messaging and positioning to campaign rollout and internal enablement.
  
  
• Build enterprise-ready sales enablement: talk tracks, objection handling, competitive narratives, proof points, and discovery frameworks.
  
  
• Enable the business: Work with Sales, Product and CS teams to translate insights and proof points into compelling, market-facing stories. Partner closely with our Head of Customer Intelligence.
  
  
• Measure and iterate: Use data and feedback to refine messaging, campaign assets and positioning over time. Define what “winning” looks like early (e.g., improvements in inbound quality, conversion rates, sales cycle confidence, and category signal) and instrument feedback loops with Growth + Sales.
  
  

Essential Requirements

• 8+ years of B2B SaaS product marketing experience, with at least one early-stage (Series A–B) “0→1” experience where you helped define positioning/ICP and built core GTM foundations.
  
  
• Proven experience executing GTM programs and launches that drive tangible market impact.
  
  
• Exceptional storytelling and copywriting skills - you can make complex ideas simple and compelling.
  
  
• Comfort in turning strategy into deliverables from decks and sales assets to blog outlines and video briefs.
  
  
• Strong partnership skills where you thrive collaborating with Growth, Product, and Sales.
  
  
• A builder’s mindset: you care about craft and creating things that last.
  
  
• A bias for action: you build, test, learn, and iterate with speed.
  
  
• Experience supporting enterprise sales motions (complex cycles, higher ACVs, deal-by-deal enablement).
  
  
• Comfort operating in ambiguity: you can diagnose what’s unclear, make decisions with imperfect info, and bring others along.
  
  
• Excitement to build from zero, collaborate closely with leadership, and push the boundaries of what growth looks like at Series A.
  
  
• Able to commit to 3 days in person in office, situated in Union Square, Manhattan, New York City.

Why You'll Love This

• You’ll work shoulder-to-shoulder with the VP of Marketing to bring the category to life.
• You’ll own high-impact decisions across channels and strategy, not just execution.
• You’ll move fast in a low-ego, no-BS team that values speed, data, and creativity.
• You'll work alongside other A+ talent who are both brilliant and care a lot.
• You’ll see your work directly influence how an industry discovers, talks about, and adopts a new category.

Compensation: $230K–$270K base + equity (range based on experience).

Role Overview

At Enterpret, we’re building the future of Customer Intelligence — helping companies deeply understand their customers by transforming feedback, conversations, and qualitative data into actionable insights through AI. Our platform enables teams across product, marketing, and customer success to make faster, customer-led decisions that drive growth and retention.

We’re looking for a Strategic Account Manager to lead and grow relationships with our largest and most strategic customers. Reporting directly to the Global VP of Sales, this is a founding role—you’ll define how we drive renewals, expansions, and long-term value across our enterprise customer base. This role can be remote or hybrid (New York City).

You’ll thrive in ambiguity, build structure from the ground up, and collaborate across teams to define and execute a scalable, strategic account motion. As a key member of the go-to-market organization, you’ll partner closely with Customer Success, Account Executives, and Pre-Sales to ensure seamless handoffs, knowledge transfer, and aligned customer outcomes. You’ll act as a trusted consultant to our customers—deeply understanding their business priorities and leveraging insights to challenge their thinking, uncover opportunities, and strengthen their partnership with Enterpret.

What You’ll Do

• Own and expand relationships with our largest enterprise accounts, driving renewal and growth .
• Serve as the primary strategic point of contact for senior customer stakeholders.
• Develop and execute account growth strategies in collaboration with Customer Success, Sales, and Product.
• Leverage a Challenger Sales & Force Management approach to provoke new perspectives, uncover growth opportunities, and position our solutions as critical to customer success.
• Collaborate with internal teams to ensure a seamless customer experience—from pre-sales through implementation and beyond.
• Analyze account performance and usage data to identify trends, risks, and opportunities for expansion.
• Represent the customer internally, providing actionable insights that influence roadmap and go-to-market strategy.
• Help design and operationalize the renewal and expansion motion as we scale.

You’ll Know You’re Successful When:

• Renewal and expansion targets are met or exceeded
• You’ve established repeatable processes for account planning, renewal forecasting, and executive engagement.
• Internal teams (Sales, CS, Product) rely on your customer insights to inform roadmap and strategy.
• Customers cite you as a trusted strategic advisor in ad-hoc or QBR feedback.

Requirements:

• Experience: 7–10 years of demonstrated success in high-ambiguity, fast-paced environments, ideally within companies that have scaled rapidly from early-stage to growth-stage.
• Skills:
  • Proven ability to manage cross-functional initiatives with a strong bias for execution and measurable results.
  • Deep experience in strategic selling, prospecting, and expanding into new buying centers within large enterprise accounts.
  • Demonstrated success in building scalable renewal and expansion motions, including forecasting, playbook development, and process improvement.
  • Strong understanding of AI technologies and the ability to translate technical capabilities into business value for customers.
  • Proficiency with modern sales and customer engagement tools and comfort working with data-driven account insights.
  • Ability to analyze product usage trends to identify early signals of growth, expansion, or risk and take proactive action.
  • Exceptional communication, presentation, and relationship-building skills across technical and executive audiences.

Research shows that women and other underrepresented groups often don’t apply for roles unless they meet every qualification. If you’re excited about this role and think your experience aligns with most of what we’re looking for, we’d love to hear from you. Exceptional candidates are always considered.

Benefits and Perks:

• Autonomy and Ownership: Influence and shape the future of an early-stage startup.
• Competitive Compensation: Highly competitive salary and early-stage startup equity.
• Health Coverage: Comprehensive medical, dental, and vision insurance.
• Retirement Plan: Comprehensive benefits package, including a 401(k).
• Time Off: Generous vacation policy to help you recharge.
• Parental Leave: Maternity and paternity leave to support your growing family.

Compensation Range: $175,000 - $300,000 • Offers Equity • 70/30 Split
The final compensation will depend on the location and level at which the candidate is hired.

Role Overview

At Enterpret, we’re building the future of Customer Intelligence — helping companies deeply understand their customers by transforming feedback, conversations, and qualitative data into actionable insights through AI. Our platform enables teams across product, marketing, and customer success to make faster, customer-led decisions that drive growth and retention.

We’re looking for an Enterprise Account Executive to own new logo acquisition and drive growth in our enterprise segment. Reporting directly to the Global VP of Sales, you’ll be responsible for identifying, engaging, and closing new enterprise customers who can benefit from Enterpret’s Customer Intelligence platform. This role can be remote or hybrid (New York City).

You’re a consultative seller who thrives in a fast-paced, high-growth environment. You’re comfortable with prospecting, discovery, and executive-level conversations. You know how to navigate complex buying committees to land strategic deals. You’ll work cross-functionally with Marketing, Product, Customer Success, and Pre-Sales to deliver a seamless experience from first contact through contract signature.

What You’ll Do

• Drive new logo acquisition within the enterprise segment, owning the full sales cycle from prospecting through close.
• Build and manage a healthy pipeline through a combination of outbound efforts and inbound leads.
• Execute a consultative, Challenger-style sales approach, uncovering customer needs and reframing business challenges through the lens of Customer Intelligence.
• Apply Force Management value selling frameworks to position Enterpret’s Customer Intelligence platform effectively.
• Collaborate with Pre-Sales to deliver compelling demos, proposals, and business cases that clearly articulate Enterpret’s value.
• Negotiate contracts, handle complex buying processes, and manage multi-stakeholder deals with precision.
• Maintain accurate forecasting and pipeline hygiene within Salesforce (SFDC) and other core systems.
• Provide customer and market feedback to influence go-to-market and product strategy.

You’ll Know You’re Successful When:

• You consistently meet or exceed quarterly and annual new ARR targets.
• You’ve developed repeatable strategies for outbound prospecting, discovery, and executive engagement.
• Enterprise customers recognize you as a partner and advocate for their success.
• You help shape a scalable sales motion that drives predictable revenue growth for Enterpret.

Requirements

• Experience: 7+ years of experience in enterprise software sales, with a proven track record of closing new logos in high-growth SaaS environments.
• Skills:
  • Strong prospecting and pipeline generation skills; comfortable leading outbound efforts.
  • Deep experience in consultative and complex sales, ideally with multi-stakeholder enterprise buyers.
  • Demonstrated ability to run full-cycle deals, from discovery to negotiation and close.
  • Familiarity with AI, analytics, or data-driven technologies, and the ability to articulate business impact.
  • Proficiency with sales tools including Salesforce (SFDC), Gong, and Outreach and more.
  • Exceptional communication, presentation, and negotiation skills across executive and technical audiences.
  • Comfortable operating in high-growth, high-ambiguity environments where you help shape process as you sell.

Research shows that women and other underrepresented groups often don’t apply for roles unless they meet every qualification. If you’re excited about this role and think your experience aligns with most of what we’re looking for, we’d love to hear from you. Exceptional candidates are always considered.

Benefits and Perks:

• Autonomy and Ownership: Influence and shape the future of an early-stage startup.
• Competitive Compensation: Highly competitive salary and early-stage startup equity.
• Health Coverage: Comprehensive medical, dental, and vision insurance.
• Retirement Plan: Comprehensive benefits package, including a 401(k).
• Time Off: Generous vacation policy to help you recharge.
• Parental Leave: Maternity and paternity leave to support your growing family.

Compensation Range: $250,000 - $300,000 • Offers Equity • 50/50 Split
The final compensation will depend on the location and level at which the candidate is hired.

Role Overview

At Enterpret, we’re building the future of Customer Intelligence — helping companies deeply understand their customers by transforming feedback, conversations, and qualitative data into actionable insights through AI. Our platform enables product, marketing, and customer success teams to make faster, customer-led decisions that drive growth and retention.

We’re looking for a Commercial Account Executive to own new business acquisition across our mid-market/commercial segments. This is a hybrid role based in New York City, reporting directly to the Global VP of Sales.

You’ll be joining a fast-growing, high-performance team focused on driving new revenue. This is a higher-velocity sales role, ideal for someone who has grown from SDR to AE and is now ready to refine their craft in a more strategic environment. You’ll run full sales cycles, from prospecting to close, while learning to navigate more complex, multi-threaded enterprise-style deals over time.

This is a great opportunity for a coachable, driven seller who thrives in fast-moving startup environments, wants to learn advanced sales methodologies like Challenger and Force Management, and is excited to shape how Enterpret grows in the commercial segment.

What You’ll Do

• Own the full sales cycle from prospecting to close for mid-market and commercial accounts.
• Manage a higher-velocity pipeline while maintaining a consultative, value-based approach.
• Build pipeline through outbound prospecting and inbound follow-up
• Execute a Challenger-style discovery process, asking thoughtful questions to uncover pain, reframe challenges, and build urgency.
• Learn and apply Force Management value selling frameworks to position Enterpret’s Customer Intelligence platform effectively.
• Collaborate with Marketing and Sales Development to refine messaging and drive conversion across the funnel.
• Partner with Pre-Sales and Customer Success to ensure a seamless handoff and strong customer experience post-sale.
• Maintain disciplined forecasting and pipeline management in Salesforce (SFDC) and leverage tools like Gong and Outreach among others.

You’ll Know You’re Successful When:

• You consistently meet or exceed quarterly new business targets.
• You maintain strong conversion metrics across your sales funnel.
• You demonstrate increasing mastery of consultative and value-based selling techniques.
• You earn trust as a reliable, proactive partner to both your customers and your teammates.

Requirements

• Experience: 3–5 years of SaaS sales experience, ideally having grown from SDR → AE in a startup or scale-up environment.
• Skills:
  • Proven ability to prospect, qualify, and close new business within mid-market accounts.
  • Strong understanding of how to manage a full sales cycle in a fast-paced, high-velocity sales environment.
  • Coachable, with a genuine desire to learn complex, multi-stakeholder sales processes.
  • Strong interest in AI technologies and the curiosity to understand and demo technical products.
  • Experience using Salesforce (SFDC), Gong, and Outreach to manage and optimize performance.
  • Excellent communication, discovery, and presentation skills across multiple personas.
  • Driven by results, but motivated by growth and learning.

Research shows that women and other underrepresented groups often don’t apply for roles unless they meet every qualification. If you’re excited about this role and think your experience aligns with most of what we’re looking for, we’d love to hear from you. Exceptional candidates are always considered.

Benefits and Perks

• Autonomy and Ownership: Influence and shape the future of an early-stage startup.
• Competitive Compensation: Highly competitive salary and early-stage startup equity.
• Health Coverage: Comprehensive medical, dental, and vision insurance.
• Retirement Plan: Comprehensive benefits package, including a 401(k).
• Time Off: Generous vacation policy to help you recharge.
• Parental Leave: Maternity and paternity leave to support your growing family.
• Hybrid Environment: Work from our New York City office several days a week, with flexibility for remote days.

Compensation Range: $210,000 - $260,000 • Offers Equity • 50/50 Split
The final compensation will depend on the location and level at which the candidate is hired.

About Enterpret

Enterpret is at the forefront of AI-native applications, unlocking the power of customer feedback for businesses. We centralize feedback from every channel and transform it into actionable insights that drive customer-centric decisions for teams at the world's leading companies like Perplexity, Notion, Canva, and Figma. Backed by investors such as Kleiner Perkins and Peak XV, we're redefining how businesses understand and act on the voice of their customers.

About the Role

As LLMOps Architect at Enterpret, you'll be responsible for how LLM models are fine-tuned, how prompts are managed, how we run evals, how we optimize for cost, and how we optimize for speed—both at the experimentation stage and in production. This is a foundational, high-ownership role where you'll work directly with the OpenAI and Anthropic teams (whom we partner with closely), as well as AWS (whom we partner with closely), to build world-class ML infrastructure.

You'll work closely with ML researchers, backend engineers, and product teams to ensure our AI systems are resilient, secure, and cost-efficient as we grow 10x. Key success metrics include improving the speed of experimentation, time to productionization, and the quality of models. You'll report directly to the CTO.

What You'll Do

• Design and evolve Enterpret's ML platform for training, serving, and retraining our encoders and LLM models using AWS/Terraform/OpenAI/Anthropic.

• Build CI/CD pipelines tailored for ML—including model versioning, testing, canary releases, rollbacks, and gated production deploys.

• Deploy and manage model serving systems for both real-time inference (e.g., tagging support tickets on the fly) and batch pipelines (e.g., analyzing historical product feedback).

• Set up observability for model performance and data drift—using Braintrust and custom alerts to catch issues before they affect customers.

• Lead incident response, root cause analysis, and postmortems for ML systems—ensuring uptime for insights that product teams rely on, alongside governance and security.

• Track and optimize cloud usage for ML workflows, making model delivery cost-aware and aligned with product usage.

• Implement governance and security across the stack—owning IAM, data access, auditability, and model explainability where needed.

• Partner with ML and product teams to productionize GenAI and AI models powering our Knowledge Graph and Adaptive Taxonomy engine, tackling problems on retrieval, encoder LLM fine-tuning, and reinforcement learning.

• Evaluate tools for model registry, feature stores, and orchestration—and build where needed to keep the feedback loop fast.

• Champion best practices in MLOps across the org—mentoring engineers and setting scalable foundations for the future.

• Act as a coach to our team of researchers who are transitioning into engineering, helping them self-serve their capabilities and self-service these tools rather than doing it yourself.

What It Takes

• A minimum of 6 years' experience in MLOps and ML infrastructure, ideally with exposure to designing, deploying, and scaling machine learning systems in fast-paced, product-driven environments such as startups or high-growth companies.

• Deep expertise with AWS (SageMaker, EC2, EKS, S3, IAM), infrastructure-as-code (Terraform), and container orchestration (Docker, Kubernetes).

• Strong Python skills, with bonus points for Go, Bash, or Rust scripting where appropriate.

• Hands-on experience with CI/CD systems like GitHub Actions, ArgoCD, or Jenkins—especially for ML model delivery.

• Proven ability to monitor and maintain production ML systems, including model drift, latency, uptime, and alerting.

• Comfort with cloud cost optimization, resource provisioning, and auto-scaling for ML-heavy environments.

• Familiarity with model serving stacks and experimentation tools (MLflow, Langsmith, etc.).

• Bonus: exposure to GenAI workflows (LangChain, vector DBs, RAG), encoder/LLM model tuning, reinforcement learning, or responsible AI practices.

• Track record of mentoring, collaborating across functions, and taking full ownership of systems in production.

• You hate repeated manual work and have a strong drive to automate everything.

• Proficiency with AI coding agents like Claude and Cursor to work multiple times more effectively than normal.

Why Enterpret

• ML at the Core: You won't be supporting ML—you'll be enabling the core product.

• High Impact, Early Ownership: Define our MLOps foundation, influence every model's path to production, and shape how product teams experience insights.

• Work With Sharp People: Collaborate with researchers, engineers, and product builders solving complex problems every week.

• Focused, Fast Environment: No heavy process—just smart, principled builders shipping high-quality infrastructure.

• Comp + Culture: Competitive salary, meaningful equity, full-stack healthcare, generous leave, and a team-first culture built on trust and ownership.

What We Value

At Enterpret, we operate with a deep sense of ownership — we play for the team and do what it takes to win together. We care personally for our teammates while pushing each other with honest, actionable feedback. Above all, we approach everything with humility and a drive to keep learning and getting better.

Equal Opportunities

We are an equal opportunity employer. We ensure that none of our employees or prospective employees receives less favourable treatment as a result of age, sex, disability, marital status, colour, race, religion or ethnic origin. Equally we aim to ensure that no such employee is disadvantaged by terms and conditions of employment which cannot be justified.