Position Overview

The Director, Partner Relations – Destinations & Tourism Boards is responsible for leading Ensemble’s global tourism board portfolio strategy and performance.

This role owns the commercial relationships, revenue growth, marketing activation, and strategic expansion of destination partnerships globally. The Director will drive measurable ROI for tourism board partners while increasing member engagement and destination production across the Ensemble network.

The ideal candidate is a commercially minded relationship leader who blends strategic thinking with hands-on execution and thrives in a KPI-driven environment.

Key Responsibilities

Portfolio Strategy & Growth

• Develop and execute the strategic roadmap for Ensemble’s tourism board portfolio.
• Identify whitespace opportunities and onboard new high-value destination partners.
• Evaluate portfolio performance and optimize geographic coverage aligned with member demand.
• Build multi-year commercial partnerships that drive marketing revenue and production growth.

Commercial & Revenue Ownership

• Own revenue targets across tourism board marketing agreements, event sponsorships, and activation programs.
• Lead negotiations to secure favorable commercial frameworks and marketing investment.
• Develop annual marketing plans with destination partners aligned to production goals and measurable ROI.
• Monitor sales performance data and present insights-driven recommendations to partners.

Partner Relationship Management

• Serve as primary relationship lead for tourism board executives and stakeholders.
• Conduct quarterly and annual business reviews with destination partners.
• Represent Ensemble at global industry events, trade shows, and partner activations.
• Articulate Ensemble’s value proposition and data insights to strengthen partner confidence and investment.

Cross-Functional Collaboration

• Partner closely with Marketing, Sales, Events, Analytics, and Product teams to execute destination campaigns and activations.
• Align destination strategy with broader Destination & Specialty and Commercial objectives.
• Ensure seamless internal communication regarding new partnerships, campaign initiatives, and member engagement opportunities.

Data & Performance Optimization

• Run destination performance reporting and translate data into actionable growth strategies.
• Recommend marketing investments, event participation, and educational initiatives based on production trends.
• Continuously refine activation strategies to improve member adoption and partner ROI.

Qualifications

• Bachelor’s degree or equivalent experience required.
• 7+ years experience in travel industry, destination marketing, or supplier/partner relations.
• Direct experience working with tourism boards or destination marketing organizations strongly preferred.
• Proven success negotiating commercial and marketing agreements.
• Strong financial acumen with experience owning revenue targets.
• Analytical mindset with ability to interpret and present data to senior stakeholders.
• Exceptional communication and executive presentation skills.
• Demonstrated ability to operate both strategically and tactically.
• Strong project management skills with ability to manage multiple priorities.
• Proficient in Excel, PowerPoint, and CRM/reporting tools.

Cultural Fit

• Thrives in a performance-driven, technology-enabled organization.
• Entrepreneurial, proactive, and solutions-oriented.
• High ownership mentality with strong accountability.
• Comfortable navigating change and building structure within growth.

We provide a competitive compensation package with a strong pay for performance rewards approach. Employees have the opportunity to participate in incentive programs and compensation tied to business and individual performance. The expected base compensation range for this position is: $100,000 to $130,000.

The actual compensation may vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training.

#LI-Remote

We are committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. If you require accommodation due to a disability at any stage of our hiring process, please advise us when completing your application.

AI Implementation Intern

Location: Toronto, ON (Hybrid / In-Office)
Term: Internship / Co-op
Target Start: Asap

About the Role

We’re looking for an AI Implementation Intern to support the rollout and adoption of AI tools across our organization. This role is ideal for someone who is already using AI in real academic or work contexts and is excited about applying it thoughtfully within business workflows.

You’ll work closely with cross-functional teams to build internal AI resources, document workflows, support training, and help measure what’s actually driving value. This is a hands-on role that blends technology, communication, and project coordination.

 What You’ll Do

• Build and populate our internal Claude AI workspace, including knowledge bases, custom templates, and team-specific workflow tools
• Coordinate and support AI scoping sessions with internal stakeholders
• Maintain project tracking and documentation across multiple workstreams
• Draft training materials and internal communications to support AI rollout and adoption
• Track adoption and usage metrics and help evaluate what’s working and where improvements are needed

 What We’re Looking For

• Currently in second year or above of an undergraduate program
• Studying Business Technology, Commerce, Information Systems, or a related business/tech discipline
• Actively using AI tools in school or work (you should be able to discuss specific examples during interviews)
• Strong written communication skills, with the ability to produce clear, structured, and on-brand content
• Comfortable working with ambiguity, managing priorities, and balancing different types of work independently

 Nice to Have

• Prior co-op or internship experience
• Familiarity with Claude, MCP, Confluence, and/or HubSpot
• Interest or experience in travel or hospitality

 Why This Role

• Hands-on exposure to real-world AI implementation and change management
• Opportunity to shape how AI is adopted across teams—not just experiment with it
• High visibility work with tangible business impact
• Supportive environment to build both technical fluency and professional communication skills

We are committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. If you require accommodation due to a disability at any stage of our hiring process, please advise us when completing your application.

#LI-Hybrid

We are looking for a User Experience Developer who can seamlessly blend design thinking with frontend engineering excellence. This hybrid role is ideal for someone who thrives at the intersection of UX/UI, web design, and modern frontend development.

You will play a critical role in shaping both how our digital products look and how they function, partnering closely with Marketing, Engineering, and other business stakeholders. You will act as a bridge between user needs, visual design, and technical implementation, ensuring high-quality, scalable, and user-centered experiences across our platforms.

We are an Agile department that prioritizes work based on the value it brings to our clients. We hire problem solvers, not technicians, and look for self-motivated individuals with diverse backgrounds able to use the best tool for the job, contribute new ideas, and help bring them to life. 

This role requires a strong communicator who can confidently present ideas, gather requirements, and collaborate across teams while translating business needs into intuitive and performant digital solutions.

Key Responsibilities

UX/UI Design

• Design intuitive, elegant, and user-centered interfaces for web and digital platforms using Figma.
• Create wireframes, prototypes, and high-fidelity designs that align with business goals and user needs.
• Conduct user flow analysis and propose improvements based on usability best practices and data insights.
• Maintain and evolve design systems, UI patterns, and component libraries.
• Collaborate with Product and stakeholders to define requirements and translate them into design solutions.
• Ensure consistency, accessibility, and responsiveness across all digital experiences.

Frontend Development

• Develop and implement responsive, high-performance web interfaces using modern frontend technologies.
• Translate Figma designs into clean, maintainable, and scalable code.
• Optimize applications for performance, accessibility, SEO, and cross-browser compatibility.
• Integrate APIs and third-party services.
• Collaborate with backend engineers and participate in code reviews, testing, and deployment processes.
• Contribute to reusable component libraries and frontend architecture decisions.

Collaboration & Communication

• Act as a key communicator between different teams during Feature Requirements scoping.
• Present design concepts to both technical and non-technical stakeholders.
• Gather and refine requirements through workshops, discussions, and feedback loops.
• Support client-facing interactions when needed, including explaining design and functionality decisions.

Qualifications

• Bachelor's degree in Computer Science, Engineering, or a multi-year college program.
• 2+ years' experience with JavaScript, HTML5, CSS3, SCSS and CSS frameworks such as Bootstrap or Tailwind.
• 2+ years’ experience with design systems and component-driven development.
• A diploma or degree in a related field (UX Design, Graphic Design, Interdisciplinary Design, Interaction Design) or relevant work experience.
• Experience working with CMS-driven platforms, component-based architectures, or design-to-code workflows is highly desirable.
• Strong understanding and experience using code versioning tools, such as Git / GitHub.
• Strong proficiency in Figma (design systems, prototyping, collaboration).
• Strong understanding of responsive design, accessibility, and usability principles.
• Good understanding of SEO principles and how to ensure applications adhere to them
• Experience leveraging AI tools (e.g., Copilot, ChatGPT, design assistants) to improve productivity is an asset.
• Experience translating design into production-ready frontend code.
• Understanding of Agile development methodologies, practical experience with Jira Software an asset
• Exceptional communication skills with proven ability to lead discussions, present design and technical solutions, and influence stakeholders across technical and non-technical audiences.
• Strong attention to detail, organization, and problem-solving skills.
• Must be organized and analytical.

Nice to Have

• Familiarity with .NET Core / MVC environments and PHP framework.
• Experience working with CMS.
• Knowledge of SEO and web performance optimization.
• Experience in travel, e-commerce, or SaaS platforms.
• Exposure to the user research and usability testing.

Cultural Fit

• Thrives in a technology and KPI-driven organization.
• Comfortable working in a fast-paced, iterative environment.
• Entrepreneurial mindset with a strong sense of ownership.
• Able to collaborate effectively and build trust across teams.
• Low ego, high accountability, and passion for delivering quality work.
• Commitment to learning and expanding professional and technical knowledge.

#LI-Hybrid

We provide a competitive compensation package with a strong pay-for-performance rewards approach. Employees have the opportunity to participate in incentive programs and compensation tied to business and individual performance. The expected compensation base range for this position is: $85,000 to $90,000.

The actual compensation may vary depending on local market conditions, geography, and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training.

We are committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. If you require accommodation due to a disability at any stage of our hiring process, please advise us when completing your application.

Role Overview

Reporting directly to the President, the Senior Director, Strategy holds a pivotal role. The position will help drive Ensemble to achieve its strategic priorities, facilitate business planning, provide forward-looking analysis, and establish impactful operational metrics crucial for data-driven decision-making. This position will also spearhead the development and validation of strategic projects. This role will cultivate robust internal relationships and foster cross-functional collaboration across business units.

Responsibilities:

• Conduct in-depth analysis, leveraging both internal and external data, to support strategic initiatives and facilitate informed decision-making.
• Collaborate with operational and support departments to comprehend goals, key success drivers, blueprint to execute, and reporting processes.
• Own Monthly Business Reviews, Quarterly Business Reviews, and other senior stakeholder presentations. Drive process automation to enhance efficiency and quality.
• Formulate plans and strategies to foster company’s long-term growth and success.
• Ensure optimal team performance and effective communication with internal and external stakeholders.
• Establish robust reporting structures, including monthly reporting, project reporting, and key performance indicators (KPIs). 

Qualifications:

• Bachelor's degree in Business, Finance, or Engineering.  A specialization in Strategy preferred.
• 3-5+ years of progressive experience in strategy and business analysis with a proven track record of success.
• 5+ years of consulting experience.
• Advanced skills in Excel and PowerPoint
• Competency in business intelligence tools.
• Excellent written and verbal communication skills.
• Passion for travel and adaptability to change.
• Collaborative leadership style with a focus on building trust and resolving conflicts effectively.

Cultural Fit

• Able to thrive in an entrepreneurial, collaborative and KPI-driven organization.
• Highly functional in a fast-paced, dynamic workplace, iterating on plans and deliverable based on feedback, results, what’s working and not working.
• Ability to build trust and work through conflict both upwards and downward.
• Demonstrates humility and a collaborative leadership approach.

We know that our success is dependent on the people who join our team, which is why we recruit the best. Our team is made up of owners, people who are bright, low ego, and who are accountable for their results. We all play a part in the success of the company and are proud of what we do.

We provide a competitive compensation package with a strong pay for performance rewards approach. Employees have the opportunity to participate in incentive programs and compensation tied to business and individual performance. The expected base compensation range for this position is: $170,000 to $190,000.

The actual compensation may vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training.

#LI-Hybrid

We are committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. If you require accommodation due to a disability at any stage of our hiring process, please advise us when completing your application.

About the Role

Ensemble is looking for a driven Brand Director to lead and actively shape our presence across the travel industry. This is a leadership role for someone who is equally comfortable setting the strategy and rolling up their sleeves to bring it to life — a creative thinker and executer who thrives at the intersection of brand, community, and communications.

As Brand Director, you will own Ensemble’s brand voice, visual identity, and market positioning while personally driving awareness, agency growth, and the kind of brand energy that makes people want to be part of what we’re building. You won’t just be directing from the sidelines. You’ll be in the work — writing, creating, pitching, presenting, and producing alongside your team.

Key Responsibilities

Brand Strategy & Positioning

• Champion and drive Ensemble’s brand positioning, narrative, and point of view
• Develop and execute an activation plan against our value proposition for prospective agency members
• Build and actively maintain Ensemble’s brand standards, ensuring consistency is upheld across every channel and touchpoint.
• Identify market opportunities and competitive gaps; bring your own POV on where the brand should go and how to get there.
• Drive agency recruitment by creating persuasive brand experiences and materials that position Ensemble membership as a must-have.

Creative Leadership & Execution

• Lead the creative department day-to-day — setting direction, reviewing work, giving feedback, and being hands on when needed. Bring creative ideas to the table and help drive them through execution.
• Drive the brand campaigns, overarching partner and member communications, and industry-facing content.
• Set a high creative standard and hold the team to it, while maintaining a culture where bold ideas are encouraged and refined — not filtered out.
• Be the brand’s creative compass: the person who instinctively knows when something is on-brand and when it isn’t.

Content Strategy & Creation

• Own and drive the content strategy across all channels — social, email, website, events, and industry media — and be actively involved in creating it.
• Drive the brand presence strategy: thought leadership pieces, industry commentary, member-facing messaging, and high-stakes communications.
• Oversee the social editorial calendar, ensuring content is purposeful, timely, and reflects Ensemble’s perspective and expertise.
• Drive content that doesn’t just fill channels but builds a genuine point of view — making Ensemble a voice people in the industry want to hear from.

Communications: Oversight & Hands-On Involvement

• Lead and actively shape the social, PR, and partner with events communications teams — setting shared goals, messaging frameworks, and a cohesive brand voice.
• Architect the brand voice at industry events, in media, and in member-facing content at our events to create that connective thread across all content
• Develop PR strategy and key messaging , working alongside the PR team to place stories, build relationships with media, and shape Ensemble’s narrative.

Events & Industry Presence

• Develop and oversee our brand strategy and how it comes to life at both Ensemble and industry events, including: presentations, panels, activations, and experiences that turn heads.
• Identify and pursue speaking engagements, sponsorship opportunities, and partnerships that put Ensemble’s perspective front and centre.
• Partner with the Events team to ensure every event — Ensemble-hosted or industry-wide — shows up with intentional, on-brand energy.

What We’re Looking For

• 10+ years of experience in brand, marketing, or communications, with a senior leadership track record — and a portfolio that shows you’ve done the work, not just managed it.
• A genuine creative — you have a distinct point of view, strong aesthetic instincts, and you produce work you’re proud of.
• An exceptional writer who understands how tone and voice build a brand over time.
• Proven experience leading creative and communications teams, with the ability to inspire, stretch, and develop talent.
• A strategic mind with an executer’s mindset: you think in systems but aren’t too precious to get your hands dirty.
• Experience working across social, PR, and communications — ideally within travel, hospitality, or a membership/association environment.
• A natural connector who understands community, knows what makes people feel like they belong, and can channel that into brand strategy.
• Confident presenting to senior stakeholders, speaking publicly, and representing a brand externally — you’re at home in a room and on a stage.
• Energized by the idea of building something: a brand presence, a team culture, a point of view that the industry recognizes and respects.

We provide a competitive compensation package with a strong pay for performance rewards approach. Employees have the opportunity to participate in incentive programs and compensation tied to business and individual performance. The expected base compensation range for this position is: $110,000 to $145,000.

The actual compensation may vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training.

#LI-Hybrid

We are committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. If you require accommodation due to a disability at any stage of our hiring process, please advise us when completing your application.

Position Overview

The VP, Destination, Tours & Specialty Partnerships is responsible for leading Ensemble’s global strategy and commercial performance across tour operators, sun & sand suppliers, DMCs, ground transportation, insurance, air partnerships, and tourism boards.

This executive role owns the commercial frameworks, partner strategy, revenue growth, and overall performance of the Destination & Specialty portfolio. This role will lead a high-performing team, strengthen strategic supplier relationships, expand Ensemble’s global footprint, and drive measurable value for both members and partners.

The ideal candidate is a strategic yet hands-on commercial leader who thrives in a fast-paced, data-driven environment and is passionate about elevating the travel ecosystem.

Key Responsibilities

Strategic Leadership & Portfolio Ownership

• Develop and execute the global strategy for Destination & Specialty partnerships aligned with Ensemble’s commercial objectives.
• Own revenue, override, marketing contribution, and growth targets across the full portfolio.
• Evaluate portfolio performance and optimize mix across tour, DMC, sun & sand, ground, air, insurance, and tourism board partners.
• Identify whitespace opportunities and onboard new high-value, strategic partners globally.

Commercial Negotiation & Frameworks

• Lead complex negotiations to secure competitive commercial terms, overrides, marketing funds, and exclusive member benefits.
• Establish profitable distribution frameworks that drive measurable ROI for both Ensemble and its partners.
• Review and oversee all contracts, ensuring compliance with brand standards, legal requirements, and financial objectives.

Partner Relationship Management

• Own executive-level relationships with key strategic partners.
• Lead quarterly and annual business reviews with partners and internal stakeholders.
• Monitor sales performance and implement corrective initiatives where targets are at risk.
• Represent Ensemble at global industry events and elevate the consortium’s market positioning.

Team Leadership & Cross-Functional Collaboration

• Build, mentor, and develop a high-performing team across the Destination & Specialty vertical.
• Partner closely with Marketing, Product, Operations, Analytics, Finance, and Sales to ensure alignment on commercial goals.
• Collaborate with technology teams to enhance distribution, reporting visibility, and partner integration.
• Drive accountability through KPIs and data-led decision making.

Member Value & Experience

• Ensure partner portfolio delivers differentiated, high-quality travel experiences for Ensemble members and their clients.
• Identify opportunities to enhance member engagement, education, and adoption of preferred programs.
• Support strategic initiatives that elevate the overall value proposition of the consortium.

Qualifications

• Bachelor’s degree required; MBA or advanced degree preferred.
• 12+ years of travel industry, procurement, partner relations, or commercial leadership experience.
• 7+ years in senior leadership roles managing teams and complex supplier portfolios.
• Deep understanding of tour operators, DMCs, insurance, air, ground, and/or destination partnerships.
• Proven track record of negotiating high-value commercial agreements.
• Strong financial acumen with experience managing revenue targets and profitability.
• Analytical mindset with ability to synthesize data into strategic recommendations.
• Demonstrated ability to operate both strategically and tactically.
• Exceptional executive presence and presentation skills.
• Experience working within a global purchasing or consortium model strongly preferred.

Cultural Fit

• Thrives in a KPI-driven, technology-enabled organization.
• Entrepreneurial, adaptable, and solutions-oriented.
• High ownership mentality with low ego and high accountability.
• Comfortable navigating change and building structure within growth.
• Strong collaborator who can influence across functions and senior leadership levels.

#LI-Remote